Our room had a door that would not lock so at 10pm we had to switch rooms. Instead of trying to put us on the same floor or building they put us in an entirely different building. No offer to help us move or even an apology. Terrible experience with the staff.Genuine Hotels.com guest review
We were treated like stepchildren since we booked thru Hotels. Com. We asked to not have a smoking, handicapped or animal room. We were given an animal room. When we asked to be moved we were given the only room that looked onto and into the roof of the housekeeping building. The linens were nice. The security doors were all broken or totally missing. […] The college students that worked there were absolutely delightful. Read moreGenuine Hotels.com guest review
"Very good stay"
We didn't spend much time at the hotel since we were only in town one night and spent most of the day at Rocky Mountain National Park, but I was pleased with the hotel. It was clean and the staff was friendly. I encountered no problems during my stay and would book here again.Genuine Hotels.com guest review
The hotel was convenient to Estes Park but is in need of updating. The room was clean and provided the a very comfortable bed but the desk chair was broken.Genuine Hotels.com guest review
Nice hotel with indoor pool . Great value for the moneyGenuine Expedia guest review
"a short walk from downtown!"
We had a great time with our family. The only criticism I have is that the pool was very over-chlorinated, so we were only able to swim for a few minutes before our eyes started burning. I'm not sure if we just happened to be there right after they added new chlorine or what. I would like to stay there again and will probably just contact the hotel […] first to see about the pool. Read moreGenuine Hotels.com guest review
"too much money for a old dirty room."
Room was dirty and not cleaned well. Elevator did not work. Sheet was torn. mold on bathtub surround. Just needs some TLC. Location was OK Probably will not stay again.Genuine Expedia guest review
"Nice Hotel, close to everything."
Rocky Mountain Park Inn is a nice, clean hotel. All the staff we met, were very polite and helpful. There is a restaurant onsite, which is nice if you don't feel like going out at the end of the day. The hotel could use a little spruce up and update some things. We used the stairs most of the time since the elevator was very slow and was out of order […] a couple times anyway. We didn't mind that since we were hiking all day anyway, and what's a few stairs after 7 miles. It probably would have been annoying to carry luggage up and down the stairs though. Luckily we didn't have that experience, but others did. We really liked that the hotel was close to everything. It is just off the main road that leads into town with all the restaurants and shops. Also the entrances to the Rocky Mountain National Park were just a short way down highway 34 or 36, which go right through town. Overall, we had a nice experience at Rocky Mountain Park Inn and would go there again. Read moreGenuine Expedia guest review
"close ti all the sights"
enjoyed the stay at Estes ParkGenuine Hotels.com guest review
We had a great stay. My kids loved the pool! The staff was excellent! We'd come back in a heartbeat! Thanks!Genuine Hotels.com guest review
"Not what I paid for"
On my confirmation printout I clearly paid for a double room, double bed, poolside. It sure was NOT poolside When I spoke with a manager I was told I was not guaranteed being poolside since I booked my room through a third party. I was not spoken to nicely by the manager and was even told that myself and 8 year old son were welcome to find another hotel […] in town. Read moreGenuine Hotels.com guest review
"Enjoyed our stay"
The room and beds were comfortable...the building may be dated but the room didn't really appear so. The bathroom was probably renovated but not "gutted" and completely replaced. Pool seemed like it might need cleaning, but wasn't too bad. Hot tub was nice. All in all a very nice place to stay.Genuine Hotels.com guest review
"loved first time, and even more the second"
stayed my first visit to estes park twenty years ago and loved it! returned twenty years later on my second visit and was even more wonderful than i remembered!Genuine Expedia guest review
"Nice room, enjoyed the amenities."
Enjoyed the swimming pool, hot tub and pool tables. On-site restaurant was convenient and food was good.Genuine Expedia guest review
"Friendly, helpful staff"
No matter who was at the front desk, they were very friendly, efficient, and helpful. It is a great location for visiting Rocky Mountain National Park.Genuine Expedia guest review
"Beautiful Estes Park"
I wasn't thrilled with this hotel. My husband has a heart condition and I had to insist on a ground floor room since the elevator was broken and had been for a few days when we got there. The doors to the rooms are super heavy and very difficult to open. I'm not a fan of hotels that allow pets, I always seem to get the room next to a barking dog.Genuine Hotels.com guest review
Great Location, beautiful area and close to Rocky Mountain National Park. Room was not ready till after 4pm. Elevator was broken, had to carry luggage up to the 4th floor. Initial key we received would not work, had to climb the stairs again to get new key. Observed staff telling incoming guests, "Elevator is broken, but we are working on it as we speak." […] Other guests reported elavator had been out of service for a week. We checked out early and went to another hotel. Walking the stairs at that altitude was too difficult. Read moreGenuine Hotels.com guest review
Outer security door was not there. Elevator was not working. One of the two beds in my room had a broken leg.Genuine Expedia guest review
"Nice hotel in need of maintenance"
The door to the room was extremely difficult to open because of the handle. You had to pull the handle up all the way which caused you to hit your hand on the very large card slide mechanism. We had to call the front desk because we couldn't get the door open and the lady at the desk was very short with me and sent maitenance to help us. They were very […] aware of the door issues but it didnt seem like they were working to fix them. the room was small and seemed to have to much ffurniture in it for the space. The room was pleasant enough and we enjoyed the overlooking balcony to the pool area, which was beautiful.the pool was the highlight of our trip. Read moreGenuine Expedia guest review
Location was great! Able to walk to downtown Estes Park, many shops, restaurants, etc. You are right in the mountains. The front desk staff was wonderful! Only negative would be that the hotel was very dated. Definitely needs some remodeling, but the location made up for it.Genuine Hotels.com guest review
Had a wonderful stay.Genuine Hotels.com guest review
"Adequate for the price"
Pros: The staff and housekeeping were very nice and accommodating. The hot tub and pool area was great, the beds comfortable and the room clean. The hotel in general could use some upgrading but it was appropriate for the price. There was a laundry room just steps from our room which was nice. Cons: we were on the 3d floor and the elevator only worked […] on the first day. Climbing those stairs for 4 days and dragging our heavy luggage down the stairs was a drag. The AC unit in our room had a broken thermostat so we had to get up and turn it off and on to regulate the temp. Read moreGenuine Expedia guest review
The location of the property is fantastic. Not in the heart of town but close. Main problem with hotel is the decor is dated and worn. Property states will be remodeled in late 2014. Will see what it looks like after. If it is not improved I will spend my money elsewhere.Genuine Expedia guest review
"Beds a little to hard for me"
Our stay was really great there and would suggest this place a good and not too expensive place to stay. The beds were a bit to hard for me and my wife, but that would be the only complaint I would have. Really enjoyed ourselves there.Genuine Hotels.com guest review
"Excellent Location, Nice hotel, great neighborhood"
Great location, amazing eating options around...Genuine Hotels.com guest review
Good location, internet was at dial up speed, had to go to McDonald's for access.Genuine Hotels.com guest review
Nice hotel but a little far from the town area. But is a great location for family vacation.Genuine Hotels.com guest review
"Adequate at best."
While within walking distance to Estes Mark. The hotel offered few amenities, and is in need of updating and repair. A strong smell of cleaning products in rooms and hallways makes one wonder what is being covered up. The elevator was always very slow to arrive for service. Not sure why.Genuine Expedia guest review
"Nice hotel, close to downtown Estes Park."
It was a nice room, comfortable but without a microwave or refrigerator. The swimming pool would have been a delight for young children, but we are retired. The hot tub was nice and there are pool tables and foosball also in the same large recreation area. The hotel is easy to find and very close (my wife walked there) to downtown Estes Park and all […] the restaurants and shops. Rocky Mountain National Park is a short drive away, and in fact, all the gorgeous views are very close by. Read moreGenuine Expedia guest review
"Clean the bedding much????"
At first I really liked the hotel. I was so excited to flop on that king size bed after a 2 hour drive. But when I was snuggling into the blankets I noticed a disgusting brown stain on the blanket. Then crumbs all over the bed and the last straw was a red painted fingernail clipping that jabbed my leg. We werent going to risk it in another room. It […] was clear they didnt wash the bedding between stays and all of the other decent hotels in town were booked. Needless to say we slept in the car and will never stay there again! Read moreGenuine Expedia guest review
Response by Rocky Mountain Park Inn Hello: Managers are available 24/7 to address issues, and this issue warrants speaking with a manager or at a minimum the front desk, which you declined to do. If this indeed happened, it would not be acceptable to us as a hotel, and you would have been moved to a satisfactory room and compensated appropriately for your trouble. Thank you
"Rocky Mountain Park Inn"
We had two rooms for one night and found this facility very nice. We enjoyed the warm swimming pool and the comfortable beds. We appreciate the fact that all rooms will be updated in 2014, even though they are pretty nice the way they are. That's called keeping ahead of the curve and just good business. We will gladly stay there again.Genuine Expedia guest review
"Comfortable base for Rocky Mountain NP"
Other than a painfully slow elevator (only a problem when taking luggage up and down) - everything was quite nice. Quiet, comfortable room.Genuine Expedia guest review
"Great view of lake and can walk to town"
stay was for a short overnight away to relax a little. walked to town and checked it out ate at a new local restuarant and then came back to hotel. very clean and pool was awesome and warm along with hot tub. only gripes are bed was a bit hard and pillows too soft and the TV must have been meant for 3D or HD viewing as almost every movie was a bit fuzzy?? […] but not overly concerned with that. also no fridge in room. Read moreGenuine Hotels.com guest review
"MUCH CLOSER TO TOWN THAN EXPECTED"
WE BROUGHT OUR BICYCLES AND WERE ABLE TO GET TO TOWN AND RIDE AROUND ESTES LAKE WITH EASE! WE DID NOT UTILIZE USE OF THE POOL FACILITIES, TOO MANY KIDDOS FOR OUR COMFORT. NICE FACILITY THOUGH! WE DID NOT EAT ON THE PREMISES EITHER.Genuine Hotels.com guest review
"Very convenient location"
An lolder property but updated and immaculately maintained. Nothing like watching elk graze across the street while you're eating breakfast! Would definitely stay there again.Genuine Hotels.com guest review
"Convenient location. Clean, but needs updating."
Hotel staff was helpful. Room was clean but definitely needs to be updated.Genuine Expedia guest review
The rooms were very noisy. We could hear every word the other couple in the other room was saying. Our whole room shook every time someone let their hotel room door close. We finally told the front desk we were leaving and they gave us a better room in a different wing of the hotel. It was a little better, but not much. It was quieter. The beds and […] pillows were very uncomfortable. Neither one of us slept well either night we stayed there. Very disappointing. Read moreGenuine Hotels.com guest review
"Best overall deal in Estes Park"
It would be hard to beat the Rocky Mountain Park Inn for bang for your buck. Traveling with a 7-year old means having to answer, "Does the hotel have a pool?" every day of the trip. Fortunately this hotel has an indoor heated pool, so she could swim off her pent-up energy even though it was only slightly above freezing outside. Since this hotel doesn't […] offer a complimentary breakfast, we got muffins at the store to go with the in-room complimentary coffee. Problem solved. It is only a short drive to Rocky Mountain National Park. Read moreGenuine Hotels.com guest review
When this was Holiday Inn this was our favorite hotel. I was excited to stay here again. When we hot checked in the front desk guy had said where the pool and hot tub were located. We come here for the pool and hit tub. Pool for the kids hot tub for me to relax in. We went to our room got our swimming stuff on went down to the pool area to find our […] the hot tub was broke. Why was that not listed on expedia it normally would have been then we could have found somewhere else to stay. Front desk didn't tell us no one said a word. I was very disappointed . I paid $150 for this hotel And didn't even get to sit in the hot tub. Also restaurant was closed at 630 at night. Change machine in game room was broke. Not sure I'll come back again. Read moreGenuine Expedia guest review
"Very good hotel"
This hotel had everything we could need. It was perfect for a family stay.Genuine Hotels.com guest review
The staff was great very nice along with everyone we meet in Estes Park. Very nice town.Genuine Expedia guest review
Most Excellent. A weekend getaway. I use a walker because of kneel problems. The room was on the first floor with a poolside view, the view was most excellent. And all the staff were helpful and friendly. It had snowed the two days we were there, but it still a lot fun. The stores and restaurants were all close by, and easy to get to. We had visited […] the Rocky Mountain National Park (less than 8 minutes away) from two different entries the two days we visited, most beautiful and again easy to get to. Read moreGenuine Hotels.com guest review
Love This PlaceGenuine Hotels.com guest review
"This hotel is right on the foot hills of RMNP."
It was excellent hotel and close proximity to attractions right in the foot hills of Rocky Mountain National Park.Genuine Expedia guest review
They kindly let us check-in earlier, since we had a wedding to get ready for and the weather was iffy, which was great. The only part I disliked (which I guess we should have put out the do not disturb sign) was house keeping knocked on the door at 8am- not cool after a wedding and having worked in the hotel industry they can find out who has and hasn't […] checked out. Other than that though, no issues and was a decent stay for a decent price. Read moreGenuine Expedia guest review
"Nice price. ..close to downtown."
The staff was excellent. The room was clean and everything was in place and in good condition and supply.Genuine Expedia guest review
"Nice to stay if you want to visit Rocky Mountain"
Swimming pool, hot tub, pool table, near by restaurants makes this place very nice and that too in spring you get affordable room ratesGenuine Expedia guest review
The room was comfortable and clean. The hotel as a whole is in need of some TLC. Good location, we would stay there again.Genuine Hotels.com guest review
"Nice, Central, and Quiet"
Quiet even though my room was next to the ice machine. Walking distance to restaurants and grocery stores.Genuine Expedia guest review
"Very nice, would stay again!"
I liked the hotel very much. The room was comfortable. It was very clean, and the staff was very helpful. It is located in a good area, didn't have to travel far to get to anything. The bed was very comfortable as well. I enjoyed my stay there and look forward to staying there again in the future.Genuine Hotels.com guest review
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