"Close to all we wanted without the high cost"
The hotel was located just perfectly. A quick trip to downtown about 5 minutes. The front desk help was fabulous. Unfortunately the room and condition of the hotel was below standard. Our floor was under construction, no vending machines available anywhere in the hotel, no fridge in the room, the pillows were amazingly small. I could go on but it was […] a place to lay our heads if nothing else. Dont know if I would go rushing back to this particular hotel! Read moreGenuine Hotels.com guest review
First room upon arriving at 11 PM was stale and moldy smelling. Staff immediately responsive and changed our room which was some better but still a bit stale. Internet doesn't work consistently on 5th floor. Carpet doesn't seem as clean as it could be. Hotel clearly undergoing some renovations or has had recent damage but didn't see "pardon me" signs […] to explain molding off in hallways, baseboards, etc. No Diet Coke in any machine - not a big deal unless that is your morning "coffee". While staff were terrific, the hotel is old and needs to be upgraded. Read moreGenuine Expedia guest review
"Nice hotel and location."
I was very happy with everything about this hotel. The staff is friendly, professional and very helpful. Rooms are clean and everything was in good working condition. I ate breakfast there every morning and the food was good and the staff was excellent. I will stay there again when I come back to visit.Genuine Expedia guest review
"Close to everything but..."
Hotel Front Desk personnel were great. The problems are there is no telephone book in the room, there was luke warm water at best, the housekeeper did not show up until almost four o'clock, We were awakened from a nap, she asked if we wanted the bed made, she left towels in the bathroom, not wiping the sink or counter top and left within three minutes, […] being on the cell phone the entire time. Read moreGenuine Expedia guest review
My favorite of my trip will return hopefully soonGenuine Hotels.com guest review
Definitely worth the savings. The hotel is situated in between downtown Charleston and Sullivan's Island / The Beach.. The drive across the bridge to get to downtown is not bad. The hotel was great. My only complaint is that on check out they told us we had $35 long distance call that was made from our room, which we did not make and they were not able […] to resolve the issue and made us pay for the call. Why would we make a call when we were not even there and all have cell phones with no roaming or long distance fees ? Read moreGenuine Hotels.com guest review
".No free breakfast."
Pillows are all same oversized. Expensive motel for no breakfast.Genuine Expedia guest review
"A comfortable place to stay."
The hotel is clean and comfortable. The pool area was exceptionally well-maintained and I thoroughly enjoyed cooling off there every afternoon! I had breakfast there, but no other meals on the premises. The breakfast was very good and the price was competitive with other restaurants in the area. The staff was friendly and helpful.Genuine Expedia guest review
Should have asked to change rooms when we went into ours. The carpet felt damp. The room smelled musty. When we came home had to wash all clothes even what we didn't wear because they all smelled musty. Some of the downstairs furniture was filthy looking. The staff and pool were lovely but the pool deck had some trash left around that was there the […] day we arrived. Location was good and they took dogs. Read moreGenuine Hotels.com guest review
"Comfortable room and convienent location."
Booked this online while traveling after reading positive reviews. The hotel was as expected, and the location was convienent for our sightseeing. The staff was exceptionaly pleasent and helpfull.Genuine Expedia guest review
Overall just fine hotel for the price. Convenient to all. Pleasant staffGenuine Expedia guest review
Needs to be remodeled. Tired facilities but friendly staff.Genuine Expedia guest review
The room we stayed in smelt like someone just smoked in it. It was awful.Genuine Hotels.com guest review
"Nice hotel near downtown and northern beaches"
The decor seemed to be relatively new. I liked the theme for the most part. However, I was not as impressed by our junior suite as I was hoping to be. The couch was 'stiff,' and the TV had little channel selections. I like to play the music channels while getting ready, and these channels were not in the cable selection. The staff was really nice, and […] the pool was relatively clean. However, I did not like walking through the breakfast buffett in my bikini to get to the pool on Sunday AM. Read moreGenuine Expedia guest review
"Great experience , third ti,e is a charm"
The hotel looks and feel like it went under new management.Genuine Expedia guest review
"Perfect Place if Travelling With Pet"
My husband and I had a wonderful stay at this Holiday Inn. We travel with our chihuahua and are usually charged high fees or given a room that smells bad. Not here! The room was great and we were only charged a one time fee of $35.00. We will definitely stay here again.Genuine Expedia guest review
"Not very clean"
Nice outside but not very clean inside! Staff were very nice and helpful.Genuine Expedia guest review
"Good location near Charleston"
Hotel staff was a little clueless on what was going on. The lady at the counter couldn't read my information because she forgot her glasses. There was a person smoking in a room next to us and it carried on twice more after I told the hotel staff it was occurring. The rooms are quite small and a little cluttered with the wardrobe and couch in the room. […] However, I would stay here again if in Charleston area due to the location and overall cleanliness. Read moreGenuine Expedia guest review
"Air conditioner dismantled upon arrival"
Room not ready, very hot outside and hot inside due to air conditioner not working. Given another room for the night and were promised scheduled room the next AM. Another room not ready until 2 PM and we lost an entire morning of vacation waiting on room change. The keys to the rooms do not maintain their codes and we had to have them recoded 5 different […] times. This is a pain when you are on the top floor at the far end of the hallway. The pool could be nice but they do not care for it from one weekend to the next. It became very dirty and we were afraid to get into the water as we did not want to become ill. You had to pass through the food serving area of the dining room to get to the pool area, very unsanitary having people pass by food to be consumed by others. There are no microwaves in the rooms and since they offer no complimentary breakfasts, this caused added expense to vacation. Read moreGenuine Expedia guest review
"Close to restaurants and activities"
This hotel is a great place to stay as a base for all of your Charleston adventures. Isle of Palms beach is nearby, Patriot's Point is nearby, and many good restaurants are close as well. The hotel itself is nice and clean with a very nice outdoor pool. We happened to reserve this hotel as part of Expedia's Unpublished Rate deal, and we felt like we […] got a very, very good price for the level of quality of this hotel. We enjoyed our vacation to Mt. Pleasant very much. Read moreGenuine Expedia guest review
Casegoods are dated... Carpet needs replaced. Lounge chair- niceGenuine Hotels.com guest review
Nice hotel but all our clothes felt damp when we left. Even hanging drying our towels they didnt dry at all. Over all nice stay.Genuine Expedia guest review
Rooms need a mini-fridge.Genuine Hotels.com guest review
"Room for Improvement"
Everything was fine except the night staff appears to have attitude issues. It was obvious that they did not wanna be there but don't take it out on your guests. Secondly, the bag that is used to coat the ice bucket was not new. There was water all in the bag provided in our room. Other than that it was a decent stay.Genuine Hotels.com guest review
"A Nice Hotel"
Perfect from professional courteous check in to check out. Nice clean and quiet room. The dip in the beautiful pool was great after the long drive. Don't stay in too long because you are too close to all the things to do in Charleston! Great location, Beautiful Hotel. Price is Great.Genuine Hotels.com guest review
Rooms had a bad smell yet they were clean. Rooms were not ready for check in at 6pm. We were a little disappointed.Genuine Hotels.com guest review
Very pleasant stay and comfortable room, although we were given a 'disability' room which should have been avoided. Room was great, and clean, except carpet had been pieced together and unsightly.Genuine Hotels.com guest review
nice hotel, except for the loud and knocking air conditioner.Genuine Hotels.com guest review
let me start with the night of the 27th of May. This was the night of our 13th wedding anniversary We decided to stop at the hotel bar for some drinks before going to our room. This was about 8 PM. When we arrived the bar tender seemed generally put of by our presence. He announced that he would be with us soon. With a group of 4 sitting at a table […] and another single customer sitting at the bar this should not have taken long. He threw away some small items, rearranged some items on the bar and after a couple of minutes he got around to us. My wife ordered a strawberry daiquiri to which she was informed that the blender was broken. My wife then asked for "Moscato". The response was "Don't Got it" a wine cooler "don't got it" she gave up and ordered a diet cola. I then ordered a Morgan and coke and received a rum substitute. After we finished half our drinks we left the money on the bar and went to our rooms. Our evening plans dashed. The vending machine on the 4th floor was empty, the vending machine on the 3rd floor was broken. There was no vending on the 2nd floor. Our room smelled like rotten apples but we were not to put off. Another issue was a 75 cent charge for making a call. When we asked why the charge we were told it was long distance. The call was to dominos pizza and they delivered in less then 30 minutes. The Wi-Fi was very slow and it kept kicking me off. Overall the Hotel was a 45% satisfactory rating for us, we won't stay again. Read moreGenuine Hotels.com guest review
The hotel was overpriced in my opinion, especially considering that I could hear people talking in the halls, opening and closing there doors. It was like the room had no soundproofing. The staff however was extremely pleasant and kind.Genuine Hotels.com guest review
Loved the location and the surrounding area.Genuine Hotels.com guest review
We only spent one night but found everything was great.Genuine Expedia guest review
We spent our 3rd Anniversary here. It was super close to everything we wanted to do. The bed we slept in was divine. We will be staying in a Holiday Inn Express again in August because our experience was so lovely.Genuine Hotels.com guest review
"Convenient location but disppointing"
Hotel is tired and not particularly clean. AC did not cool the room. Other family stayed at Holiday Inn Express a walk away and were very happy.Genuine Expedia guest review
"Nice business hotel"
Very nice hotel. Don't bother with paying extra for the breakfast. They limit you to one choice in their restaurant. It was fine, choice of eggs, bacon, toast, hash browns, but not what I would have chosen. Also it was a bit slow, one lady was doing everything. The only complaint about the room was some mildew on the shower curtain. Otherwise very nice. […] You can't exit the hotel going north at the main entrance, but there is another street which will get you out, Ask at the desk. Read moreGenuine Hotels.com guest review
We booked this hotel through expedia's unknown hotel discounts and received a great rate. It's nicely landscaped, clean, and the staff were very courteous. The beds were comfortable and our stay very quiet. The fitness center was useful. The hotel's conveniently located near Charleston, just over the bridge into Mt Pleasant. We had the breakfast buffet […] for an additional charge, and it offered a large variety from which to choose. Read moreGenuine Expedia guest review
GreathotelGenuine Hotels.com guest review
"Do not use Taxi reservation from hotel"
The taxi (Limousine) service they contract with is a rip off. They charged us $15.00 for a 1.7 mile ride. The other ride was at the same price for a ride that was about 2 miles. This is ridiculous. Call your own taxi and ask for pricing. Food was just OK for breakfastGenuine Hotels.com guest review
"Needs some TLC"
Room was not ready at 3:15. Never had housekeeping (tho were only there 2 nights). When room finally was ready, the young lady at the check in was very nice and apologetic. The biggest problem was the air conditioner noise. Hard to sleep through.Genuine Expedia guest review
"Needs an overhaul!"
This hotel is seriously ready for an update. I feel like the whole staff is allowed to be slack and lazy. They need to get a strong leader in there to crack the whip. The rooms are dirty and the hotel has a musty smell. At $169 per night, I would have expected much more. Even if it is a busy time in Charleston. You cant lower your standards and expect […] the customer to be happy with what they paid for. Read moreGenuine Expedia guest review
"Terrible WIFI Connection For Business Travelers"
Everything was fine except the Hotel list that you have "High Speed Wireless Internet" available in the room. This is absolutely not true. The 4 days I was there I could never get on the Internet with a connection of more that 8 mbps which is terrible...most of the time I could not even get connected. I spent over 3 hours over a two day period with […] the Internet Service Provider and even they could not help me. This was a business trip and I got so far behind during my trip that I am still catching up over a week later. If you are a business traveler, I suggest you try a hotel with better WIFI. On a positive note, the staff was nice and friendly and as helpful as they could be considering they don't handle the wireless connection. The room was also nice. Read moreGenuine Expedia guest review
This was probably the worst Holiday Inn I've ever stayed in. I called for a wake-up call and the phone was never answered (I let it ring for over 10 minures). I then tried to call the General Manager who never answered; therefore, I left him a voice mail message expressing my dissatisfaction. When I checked-in the front desk person did not know how […] to input my Priority Club points and her colleague promised to do it; however, it still was not input when I checked later in the day. The waitress serving drinks in the bar was surly. The breakfast service the next morning was slow, understaffed (they told us they were hosting another event at the time) and the breakfast skillet was comprised of 80% potatoes and very little bacon, onions, sausage overlaid with an egg. The irony is the Holiday Inn Express down the street was more expensive; however, we thought Holiday Inn Express was supposed to be the lower budget version of the same chain. I could go on; however, "what's the point?" Read moreGenuine Hotels.com guest review
"Dirty Dirty Dirty"
Pick a different hotel. There are so many other hotels in the area. Why spend the night in a gross hotel? This rated poorly in every way.Genuine Hotels.com guest review
"Nice place to stay near Charleston"
Good location for my needs. Hotel is clean and staff is nice and helpful. Did not use many of hotels facilities, restaurant, pool, bar, etc.Genuine Hotels.com guest review
"Good hotel, solid bang for your buck"
The hotel itself was fine, the room features, cleanliness, and the overall condition of the property was great, exactly what I have come to expect of Holiday Inn. The staff were generally friendly, but seemed to lack knowledge of the area. The restaurant on site was great for dinner, but I would skip it for breakfast; the breakfast bar wasn't kept up […] very well, and the breakfast food was marginal at best. I would have loved to see an airport shittle, but the limo/taxi service associated with this location was professional - if a little pricey ($30 for a ride to the airport). Overall a good hotel that I would recommend for business travelers or families. Read moreGenuine Expedia guest review
Perfect for our needs. We had a small dog and the room and service made it very easy for her to be at the hotel.Genuine Hotels.com guest review
"Holiday Inn ...Great place to go"
It was very comfortable. Just wished the coffee maker was better and that there was a mini fridge. All else was good.Genuine Hotels.com guest review
"Not worth the money"
Really expected a lot more for the price, didn't even get free breakfast. We went into the lounge for a drink before going out to dinner and the only person in there was a drunk who appeared to be a employee. Would not stay again.Genuine Expedia guest review
"Would not recommend to friends"
Room looked clean, but did not smell clean. It smelt like feet and stale sweat. The windows do not open and the air conditioner was broken. However the service gets the highest rating ONLY BECAUSE I encountered them so much, on account of the smeliness, and broken appliances (HA! All I can do is laugh about this now). Let me specify that the maintenance […] were very friendly and compassionate but the front desk people were not welcoming and seemed like they generally didn't care. It was a safe/clean neighborhood--just a short taxi ride away from downtown. Read moreGenuine Hotels.com guest review
"Good hotel in a great location"
The only issue that my wife and I had were with the (to) small pillows. It was not easy to get comfortable with them.Genuine Expedia guest review
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