All hotels in Middletown, New York, United States of America
1 room, 2 adults
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68 Crystal Run Rd, Middletown, NY, 10941, United States of America, ‏‎855-239-9227
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3.9 / 5Good

Score breakdown (from 155 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    3.9
  • Comfort
    4.1
  • Condition
    3.9
  • Neighborhood
    4.0
1.0 / 5Poor
"Smoker Paradise"
Cigarettes all over place smelled terrible. Breakfast servers barely spoke English. Bar food good
Genuine Hotels.com guest review
1 night business trip Mar 27, 2014
Frank
US
4.0 / 5Excellent
"on the road to West Point"
Clean place. Shower head was broken - staff responded promptly to repair request. Linens clean. Easy on/off Interstate 84 and US 6.
Genuine Hotels.com guest review
1 night trip Mar 22, 2014
Rich
US
5.0 / 5Outstanding
I had a very nice stay. The room was very clean and the staff was very pleasant from the start to the finish of my trip. That is going to be the hotel that I stay when I come to Middletown. The indoor pool was lovely and warm.
Genuine Hotels.com guest review
3 night trip Feb 28, 2014
A Traveler
US
5.0 / 5Outstanding
"A Very Positive Experience"
My stay at the Holiday Inn was terrific from the minute I walked into the lobby. Front desk staff was very friendly & accommodating. My room was ready, clean, fresh & comfortable. Being provided with restaurant vouchers was a nice touch. The restaurant was terrific, too--a cut above most hotel restaurants. Great food and outstanding service. I will definitely stay there again when in the area.
Genuine Hotels.com guest review
1 night business trip Feb 27, 2014
Tom
US
2.0 / 5Fair
The hotel is over-priced for quality of service, features, and comparison to other, lower priced hotels I've stayed in. "Free" continental breakfast turned out to be a bait-and-switch to full buffet or order off menu. Breakfast area didn't open until 7:00am on Saturday, too late for our travel plans. Facility is old, could use some modernizing. All in all, an over-priced place that seems to feel no responsibility toward its customers.
Genuine Hotels.com guest review
1 night trip Nov 8, 2013
A Traveler
US
4.0 / 5Excellent
"Nice and clean"
I was upgraded at check in due to a cancelation . Room was big , clean beds compfortable pool a little small but indoor and very warm .
Genuine Expedia guest review
Other trip Nov 11, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel convenient location."
Called hotel for directions and they were courteous and concise.
Genuine Expedia guest review
Other trip Nov 10, 2013
bob
US
1.0 / 5Poor
Horrible would never stay there again. I booked the room through you. They asked for my credit card in case we charged anything to the room. We did not and I did not sign anything when I checked out. They billed my credit card for the room which was already paid for. The manager has not been helpful fixing the problem and my money has not been returned!
Genuine Hotels.com guest review
1 night trip Nov 2, 2013
A Traveler
US
3.0 / 5Good
Overall the stay was pleasant. The IT man was very nice in helping me connect to the internet. Stayed on the phone until I was able to resolve the internet issue. Also the computer room was very convenient in printing our directions for our travel around the area and also our return trip check-in.
Genuine Hotels.com guest review
3 night trip Oct 18, 2013
A Traveler
US
2.0 / 5Fair
Outdated, tired furnishings. Smelled of stale cigarette smoke. Loud rock music on overhead speaker in lobby and even outside. Staff members were friendly and helpful. Just a tired dingy hotel for the price we paid. Probably would not stay here again.
Genuine Hotels.com guest review
1 night trip Oct 6, 2013
lynne
US
5.0 / 5Outstanding
We were very surprised with many of the aspects of this hotel. The condition was not perfect, there was a slight odor of cigarette smoke, although the rooms in our area were all non-smoking rooms. However, we were treated.to some of the finest food we have ever had when dining in their lounge, then had an equally satisfying breakfast (although not complimentary) the following morning. Overall we were treated like royalty and felt totally appreciated by just being in their hotel.
Genuine Hotels.com guest review
1 night business trip Sep 30, 2013
A Traveler
US
5.0 / 5Outstanding
"Reasonable rates for the great room."
Only stayed one night but definitely will come back. Clean, quiet, friendly.
Genuine Expedia guest review
Other trip Oct 1, 2013
A Traveler
US
4.0 / 5Excellent
"Fit the bill for my meeting"
Our banquet was held at the hotel so it was very convenient and all aspects of our stay were excellent.
Genuine Hotels.com guest review
2 night trip Sep 13, 2013
Jim
US
4.0 / 5Excellent
Room was clean and service was quick and responsive. Location convenient close to interstate. Continental breakfast was sufficient but not elaborate.
Genuine Hotels.com guest review
4 night business trip Sep 5, 2013
A Traveler
US
2.0 / 5Fair
Hotel staff rude at front desk- my room reeked of urine
Genuine Hotels.com guest review
1 night business trip Sep 10, 2013
A Traveler
US
4.0 / 5Excellent
"just passing through"
We were just passing through for the evening and needed a comfortable, clean, inexpensive place to stay. This fit the bill. The staff was friendly, the room was clean and the bed was comfy. The only downside was that the hallways stunk, you can tell they allow smoking in some rooms. yuck. Overall it was a good place to stay.
Genuine Expedia guest review
Other trip Aug 30, 2013
LA
US
3.0 / 5Good
"Hospitality an issue"
Front deck attendant was terrific: courteous, helpful, friendly. Bartender was rude, ignorant and inhospitable. Don't think it's too much to ask for a person in a customer service position to be pleasant to their guests, especially when spending $300/night for 2 nights (2 rooms). And all I wanted a soda for my kids. Wouldn't stay there again just because of her.
Genuine Hotels.com guest review
2 night trip Aug 23, 2013
Mike
US
4.0 / 5Excellent
"Surprisingly nice"
We were visiting the area to see my nephew perform at Stagedoor Manor, and with few hotel choices in the area, we booked the Holiday Inn not expecting much. This was MUCH nicer than I expected! The room was nicely appointed with new furnishings, a fridge and microwave, and Bath & Body Works toiletries. Beds were quite comfy with soft linens. The onsite restaurant was a nice plus, allowing us to have a hot breakfast in the morning. There was also a pool (which we did not use) but which is another plus. I'd definitely stay here again.
Genuine Expedia guest review
Other trip Aug 26, 2013
Mary
US
5.0 / 5Outstanding
"Clean and TOO comfortable"
Room was great-the pillows to DIE for-only complaint was the charge for incidentals was $120-but the release was quick-Highly recommended!
Genuine Hotels.com guest review
1 night trip Aug 20, 2013
Cris
US
5.0 / 5Outstanding
"Excellent"
Hotel was well maintained, beds were super comfortable, rooms were very clean, it is easily accessible, staff is very nice. The only thing that kept it from being a perfect hotel was that the room had a very slight musty smell but not very bad at all. I would stay here again and probably will next year!
Genuine Hotels.com guest review
3 night trip Aug 15, 2013
A Traveler
US
5.0 / 5Outstanding
"One of the best hotels in the area"
Great hotel. Beds were super comfortable. Not convenient at all to where we were headed, but the hotel can't control that. We are staying here again within the month mainly because of the bed. We were going to cancel our reservations and stay at a B&B closer to our destination, but didn't want to give up the super comfortable king size bed to take a chance on sleeping in a double bed (which is all the B&B had) that may not match the comfort level.
Genuine Hotels.com guest review
1 night trip Jul 28, 2013
Lisa
US
4.0 / 5Excellent
"close to family"
was good,bathrooms are a little small ,but its an old building ,staff was great espaecilly Matthew
Genuine Hotels.com guest review
2 night trip with friends Jul 26, 2013
A Traveler
US
5.0 / 5Outstanding
"Bed was soooo comfortable!"
Nice hotel, polite and helpful staff, clean, fabulous bed.
Genuine Hotels.com guest review
1 night trip Jul 28, 2013
Lisa
US
4.0 / 5Excellent
"clean and friendly"
The hotel was very clean, Our room had 2 double beds, with lots of pillows to choose from. The staff was very helpful and kind. Breakfast was good although there was no bacon at the buffet, only sausages! All in all a very nice place to stay!
Genuine Hotels.com guest review
1 night trip Jul 25, 2013
karyn
US
5.0 / 5Outstanding
"Wow!!!"
Everything was excellent, including an A+ staff!
Genuine Hotels.com guest review
1 night business trip Jul 20, 2013
Mimi
US
4.0 / 5Excellent
Overall, it was nice.
Genuine Hotels.com guest review
1 night trip Jul 18, 2013
John John
US
4.0 / 5Excellent
"Nice hotel"
Room was nice and very clean. Our only issue was at check in. We showed up a little before 2 (standard check in time) and the room wasn't ready. There wasn't a place to have lunch at the hotel so we had to get in the car again after traveling for hours with two small children. We came back an hour later (45 minutes after standard check in time) and the room still wasn't ready. We were in a rush to get checked in so we could get to our destination. We ended up being late. This was very frustrating.
Genuine Expedia guest review
Other trip Jul 22, 2013
A Traveler
US
5.0 / 5Outstanding
"Staff was excellent"
Great experience with this hotel. Staff were excellent. Very friendly and could not do enough for you. Manager was very visible and accommodating and even delivered cold water bottles to the pool area for the guests. Would visit this hotel again.
Genuine Expedia guest review
Other trip Jul 18, 2013
Beth
US
4.0 / 5Excellent
"great location next to hospital"
I liked the hotel overall, but the beds weren't the best and the breakfast buffet was so-so. Just expected more for the price I paid.
Genuine Hotels.com guest review
2 night family trip Jul 6, 2013
Josh
US
5.0 / 5Outstanding
"Right off the highway"
The staff were great and the hotel was kept up nicely. I would certainly stay here again!
Genuine Hotels.com guest review
1 night trip Jul 8, 2013
Augustus
US
4.0 / 5Excellent
"nice time had by all"
we always stay at this hotel when we visit my brother in law. Outdoor pool was clean and fun for me and my granddaughter. Room was comfortable. only negative is that we booked thru hotels.com and they said breakfast was included. Breakfast has not been included for the past year. They give you a $4. voucher per adult and kids eat free. Matthew at the front desk was very apologetic and explained things nicely. We will go back.
Genuine Hotels.com guest review
1 night trip Jul 6, 2013
A Traveler
US
4.0 / 5Excellent
"close to business meeting"
certainly acceptable. People good. Did fail to make wake-up call to me Monday am
Genuine Expedia guest review
Other trip Jul 9, 2013
Tom
US
4.0 / 5Excellent
Stay was fine buffet breakfast was not included in price, thought it was, otherwise the hotel was close to all we had to do, many hotels in same area with better prices, will try those the next time
Genuine Hotels.com guest review
1 night trip Jun 22, 2013
A Traveler
US
5.0 / 5Outstanding
Excellent
Genuine Hotels.com guest review
1 night trip Jun 9, 2013
A Traveler
US
3.0 / 5Good
"They Need to be more alert"
Everything was fine except that we along with many of the other guests were there for the Middlerown Races which started at 7:30. The hotel did not and would not move up the breakfast from its normal weekend start of 7:00 am to support the event. There were over 1200 people in the races.
Genuine Hotels.com guest review
1 night trip Jun 1, 2013
Steve
US
3.0 / 5Good
"A little Disappointed"
The staff was very nice and helpful. The bath room had stains on the ceiling and the floor. It was a old looking place.
Genuine Hotels.com guest review
3 night family trip May 10, 2013
Donald
US
5.0 / 5Outstanding
"Excellent"
Beautiful room - nice bedding, very quiet. The bathroom had a slight odor of urine. Breakfast voucher of $4 for use in the restaurant.
Genuine Expedia guest review
Other trip Apr 26, 2013
Traveling Sales
US
4.0 / 5Excellent
"Clean Hotel"
Clean rooms great staff
Genuine Hotels.com guest review
1 night business trip Apr 15, 2013
Pete
US
4.0 / 5Excellent
"Heckuva good place to stop-over on the way home."
My lady-friend smokes. So I reserved a room for smokers and half expected the stale, nasty type room I have found in other hotels which cater to smokers. Since I do not smake, I am a bit more sensitive to that kind of smell, feeling like you're in an ashtray, rather than a room. HOWEVER, This room was nice, without any more than a hint of previous smoker's presence. The room was very comfortable, clean, and felt like a much better experience than I usually find in hotels usually. The room we were given was as far from the desk as one could get. Perhaps that's where they put the smokers. The exercise didn't hurt me a bit. The desk clerk acted as though I was an imposition - a thorn in his side. No smile. No words of welcome, just business. Felt a bit like East Germany in the old days. The barkeep was very friendly and helpful. Seemed genuinely interested that we have a good experience. When we arrived in the bar at 8 PM, we requested he dim the lights and he did so, quickly and without any questioning our motives. In fact, the lights were bright, hurting our eyes - something I'm not used to in saloons. The food was reasonably priced, cooked just right- tasted great. Before coming to dinner, we had used the pool and thoroughly enjoyed the cleanliness and relaxing effect of the warm water. In the morning, I walked a half mile (sarcasm) to the coffee bar and found really good coffee. Not so rare, but better than average. All in all, it was a very good experience.
Genuine Expedia guest review
Other trip Apr 9, 2013
Jack
US
2.0 / 5Fair
"It had a bed."
Front desk clerk very nice. Breakfast was good and cheap - not forced to overpriced buffet. Mattress was shot. Room a bit shabby. Carpet ratty. The refrigerator wasn't turned on when I checked in. This hotel really needs a major overhaul. Very easy to get to off I-84 and plenty of budget restaurants close by.
Genuine Hotels.com guest review
Family trip Feb 16, 2013
ChipB
US
3.0 / 5Good
"Business Trip"
It was a room with a bed. Nothing else too special.
Genuine Expedia guest review
Other trip Jan 17, 2013
A Traveler
US
3.0 / 5Good
"Slightly older property"
Room was very clean and comfortable.
Genuine Hotels.com guest review
1 night family trip Nov 9, 2012
Jolie
US
3.0 / 5Good
The hotel website advertises a complementary breakfast, but when we checked in, they gave us only a $4.00 off coupon. The buffet, which looked like a typical complementary breakfast, was $10.95 The coupon would have been nice if we had not been expecting a free breakfast. Also, this hotel has smoking rooms and the hallways really smelled of smoke on our way to our room (a non-smoking room). Our room was very nice though.
Genuine Hotels.com guest review
2 night trip Nov 2, 2012
Jennifer
US
5.0 / 5Outstanding
"Holiday Inn Middletown"
Clean, comfortable, reasonably priced and convenient to Rte 17. Excellent breakfasts, friendly bar. Will definitely stay here again when I'm in the area.
Genuine Hotels.com guest review
2 night trip Oct 17, 2012
Judy
US
3.0 / 5Good
"Adequate for an overnight."
Hotel is in a very convenient location. There is an indoor swimming pool which is a plus for the travelers with children. The room was clean, but the pillows were not comfortable at all. The bedding included a down comforter which alternated between being a good temperature and too warm. Same with the ventilation system...we had it on a low heat setting but at times the room got too warm. The facility has a restaurant with a breakfast buffet. The buffet was poorly laid out and had very limited choices, although the food was OK. The cashier had no credit card device so credit charges had to be walked to the front desk...it took us a while to pay the morning we were there. More importantly, the restaurant is not opened mid-day. We arrived early afternoon after a hectic drive...tired and hungry. It was an inconvenience to have to check in and then go out again to get food. Overall a good value. Just don't expect too much and eat before you get there if you are coming in mid-day.
Genuine Expedia guest review
Other trip Oct 8, 2012
AB
US
4.0 / 5Excellent
"An alternative"
We were originally slated to stay at another hotel but their pool was under repair. This was a decent but more expensive alternative. Although it was stated to include breakfast, instead it was a voucher that only covered part of it. There was also considerable hall noise.
Genuine Hotels.com guest review
1 night family trip Sep 22, 2012
Chet
US
2.0 / 5Fair
The hotel was out of date and in major need of a renovation. No free breakfast? Come on ! At this price range, it should be expected!
Genuine Hotels.com guest review
1 night business trip Sep 11, 2012
A Traveler
US
3.0 / 5Good
"A little disappointed"
I expected better from a Holiday Inn. Person at the main desk acted as he couldn't be bothered. Asking for a bag for the small wastepaper basket in my room, I was handed a large green 20 gallon trash bag. Room had dirty areas. Room to room phone service did not work. 2 lamps had bulbs that did not work. Really disappointed in service!
Genuine Hotels.com guest review
4 night business trip Jul 23, 2012
Jim D
US
5.0 / 5Outstanding
"my hometown close to my family."
nice rooms updated and clean. Wi Fi no signal in my room. Been staying there over the years when i need to go back home and this was the nicest room. love the updated rooms... pillows horrible.
Genuine Hotels.com guest review
3 night trip Aug 24, 2012
A Traveler
US
4.0 / 5Excellent
"Short night for business"
Large room great access to roads
Genuine Hotels.com guest review
1 night business trip Sep 4, 2012
Spat
US
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