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	Adults	Children
Room 1:	Number of adults in Room 0	Number of children in Room 1

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

3 stars

8901 Business Park Dr, Austin, TX, 78759 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $100

available on 05/26/13

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Landmarks near Holiday Inn Austin-NW Plaza/Arboretum Area

Arboretum at Great Hills Mall Hotels - Austin 1700 yards
Austin Art Space Gallery and Studios Hotels - Austin 1.6 miles
North Cross Mall Hotels - Austin 1.7 miles
Norris Conference Centers Hotels - Austin 1.7 miles
Kramer Station Hotels - Austin 1.8 miles
All landmarks in Austin

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Overview of Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

Location.
Located in Austin (Northwest Austin), Holiday Inn Austin-NW Plaza/Arboretum Area is close to Arboretum at Great Hills Mall, Austin Art Space Gallery and Studios, and North Cross Mall. Also nearby are Norris Conference Centers and The Domain.

Hotel Features.
Holiday Inn Austin-NW Plaza/Arboretum Area has an outdoor pool, an indoor pool, and a spa tub. Wireless and wired high-speed Internet access is complimentary in public areas. Business amenities at this 3-star property include a 24-hour business center, a meeting/conference room, and secretarial services. The hotel offers 2 restaurants along with a bar/lounge. Additional amenities include a fitness facility, multilingual staff, and gift shops/newsstands. Onsite parking is complimentary. This is a smoke-free property.

Guestrooms.
The 194 air-conditioned guestrooms at Holiday Inn Austin-NW Plaza/Arboretum Area include safes and complimentary newspapers. Complimentary wireless and wired high-speed Internet access is provided. Televisions are equipped with cable channels. All accommodations provide desks, ergonomic chairs, and phones. Additional amenities include coffee/tea makers and hair dryers. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.

Image of Holiday Inn Austin-NW Plaza/Arboretum Area, Austin

3.9 out of 5 Good (167 reviews)

(Neighborhood average 4.0)
Hotels.com Guest Rating

Great hotel but we had to travel through a maze to get to the hotel. by a Hotels.com guest on 05/20/13

Enter dates to check prices

Hotel Info: ‎1-866-539-8117‎

from $100

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Nights

1 room, 2 adults

Rooms

	Adults	Children
Room 1:	Number of adults in Room 0 age 18+	Number of children in Room 1 0-17

Two Double Beds, Non-Smoking

Two Double Beds Non Smoking

Standard room

One King Bed Non-Smoking Roll In Shower

One Queen Bed Non-Smoking Accessible

One King Bed, Non-Smoking

One King Bed Non Smoking

What you need to know

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
American Express
Carte Blanche
Diners Club
Discover
JCB International
MasterCard
Visa
Pets not allowed
Check-out time is: noon
Check-in time starts at: 3 PM

Amenities

General
Bar/lounge
Elevator/lift
Garden
Gift shops or newsstand
Number of buildings/towers - 1
Pool table
Shopping on site
Smoke-free property
Swimming pool - indoor
Swimming pool - outdoor
See more facilities
- 24-hour business center
- Air-conditioned public areas
- Free Wi-Fi
- Free wired high-speed Internet
- Luggage storage
- Number of floors - 4
- Number of restaurants - 2
- One meeting/conference room
- Total number of rooms - 194

Rooms (all rooms include)
Coffee/tea maker
Daily housekeeping
Desk
Ergonomic chair
Hair dryer
In-room safe
Iron/ironing board
Rollaway/extra beds available
Sofa bed
Wake-up calls
See more room details
- Air conditioning
- Cable TV service
- Climate control
- Complimentary newspaper
- Cribs/infant beds (complimentary)
- Free Wi-Fi
- Free wired high-speed Internet
- Phone

Services
Express check-in
Express check-out
Fitness facilities
Free parking
Laundry facilities
Multilingual staff
Room service
Safe-deposit box at front desk
Self parking
Spa tub
View more services
- ATM/banking
- Breakfast available (surcharge)
- Complimentary newspapers in lobby

Business & Event
24-hour front desk
Business services
Dry cleaning/laundry service
Secretarial services

Accessibility Features**
Accessibility equipment for the deaf
Accessible bathroom
Accessible parking
Accessible path of travel
Braille or raised signage
In-room accessibility
Roll-in shower

**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

Dining

Holiday Inn Austin-NW Plaza/Arboretum Area has 2 restaurants on site. Room service is available.

Recreation

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Golfing nearby

Notification and fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Rollaway bed fee: USD 10 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Terms & conditions

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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30.379108, -97.741154

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A short guide to Northwest Austin

As a high-tech incubator, Austin’s northwest fringes give credence to its nickname of “Silicon Hills.” Here, IBM conducts research on microprocessors, while The University of Texas provides seed money and space for promising technologies. Many tech vendors also operate in the area’s office parks. Nearby on Research Boulevard, the Arboretum at Great Hills melds shopping with Austin’s lush terrain.

see all hotels in Austin

Nearby Activities & Points of Interest

0.50 - 1.0 mi

Arboretum at Great Hills Mall - 1700 yards

1.0 - 3.0 mi

Austin Art Space Gallery and Studios - 1.6 miles
North Cross Mall - 1.7 miles
Norris Conference Centers - 1.7 miles
Kramer Station - 1.8 miles
The Domain - 1.8 miles
Beverly S. Sheffield Northwest District Park - 2.1 miles
IBM - 2.1 miles
Great Hills Country Club - 2.2 miles
Allen Memorial County Park - 2.5 miles

3.0+ mi

Austin Austin-Bergstrom Intl. Airport (AUS) - 13 miles
Killeen Killeen-Fort Hood Regional Airport (GRK) - 47 miles
Killeen Skylark Field Airport (ILE) - 49 miles

All hotels in Austin, Texas, United States

Reviews

All (167)
Business (45)
Romance (7)
Family (16)
Friends (12)
Other (87)

3.9 / 5

Good

Score breakdown (from 167 reviews)

5.0

(51)
4.0

(73)
3.0

(24)
2.0

(11)
1.0

(8)

Average rating for:

Cleanliness
4.1
Service
4.2
Comfort
4.0
Condition
3.9

Reviews: Overall

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Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

"Maze"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Great hotel but we had to travel through a maze to get to the hotel.

Genuine Hotels.com guest review

2 night business trip in May 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

wonderful experience

Genuine Hotels.com guest review

2 night trip in May 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

"Very centralized hotel location"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Very clean hotel with friendly staff and located between two major highways, however, a little difficult to reach the front door by car after traveling through neighborhoods.

Genuine Hotels.com guest review

2 night trip with friends in Apr 2013

David

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

1.0 / 5

Poor

"Not worth the money."

Cleanliness
3.0
Service
2.0
Comfort
1.0
Condition
2.0

I book this hotel a week before I went down. It was crazy expensive. I asked for a 2 bedroom I got a single king bed, with 3 people on the trip and my buddy has to sleep to sleep on a cot. They said the hotel is booked and there's no extra room. We used their gym and it was a joke. We have gym memberships but there was no LA fitness around the area. […] Their tv has signal issues, over half of the channels are flickering. We stayed at the double tree on our previous visit and it wa great. Never again holiday inn. Read more

Genuine Hotels.com guest review

2 night trip with friends in Apr 2013

N.viong

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

Cleanliness
5.0
Service
3.0
Comfort
5.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

Trip with friends

Apr 23, 2013

Ash

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

"Difficult to find"

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

The hotel is difficult to find -- even for GPS. The hotel uses a sports bar as its restaurant (dinners), and because the hotel is smack dab on the freeway, there are no walking options. Being so difficult to find, I was reticent to venture out, since it would take a long time to find my way back. The $20 credit for breakfast was nice, tho.

Genuine Hotels.com guest review

2 night trip in Apr 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

"Loved it"

Cleanliness
5.0
Service
5.0
Comfort
4.0
Condition
4.0

Loved the location of the hotel. I was about 5 or 10 minutes from everywhere I needed to be. Room was wonderful, the only few things was that the bed squeaked and we were under the ice machine or something because it ran all day until about 10 or 11. I also didn't realize that the rooms faced inside the hotel. Which makes since, since you are in a residential […] neighborhood. You do have to go through a residential neighborhood to get to the hotel. I almost passed the turn. Read more

Genuine Hotels.com guest review

2 night trip with friends in Mar 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

Cleanliness
3.0
Service
4.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night business trip in Mar 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

"Great Hotel"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

This hotel is the best one I have stayed in in the area.

Genuine Hotels.com guest review

1 night business trip in Mar 2013

Chris

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

2.0 / 5

Fair

Cleanliness
4.0
Service
5.0
Comfort
3.0
Condition
2.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night business trip in Mar 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

3.0 / 5

Good

"Needs updating"

Cleanliness
3.0
Service
3.0
Comfort
2.0
Condition
1.0

The bathroom needs major updating. The bathtub drained very slowly. The fan barely worked so there was too much humidity when you took a shower. When you flushed the toilet you had to hold the handle down for way to long. Also it was very hard to find if you are out of state.

Genuine Hotels.com guest review

2 night romance trip in Mar 2013

Amy

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

Cleanliness
4.0
Service
5.0
Comfort
3.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night trip in Mar 2013

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

Cleanliness
3.0
Service
5.0
Comfort
3.0
Condition
3.0

This guest did not leave a comment.

Genuine Hotels.com guest review

Business trip

Mar 15, 2013

maria

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

2.0 / 5

Fair

"Lumpy Pillows,Bitter Coffee,Topped w/h Xtr Charges"

Cleanliness
3.0
Service
1.0
Comfort
2.0
Condition
2.0

Pillows were lumpy, like really lumpy. Heating system was primitive, pool area kept VERY cold (what is the point) Breakfast restaurant only services generic bitter coffee? Only thing going for this place is the bar inside "Legends". Stayed at a La Quinta up the road night before and it was far better.

Genuine Hotels.com guest review

Response by Holiday Inn Austin-NW Plaza/Arboretum Area Tara - Thank you for taking the time to write about your stay. I would like to first apologize on behalf of my team for your experience. We have reviewed the pool readings and they have been maintained at 86 degrees, we are happy to discuss making an adjustment of pool temp. Sorry the coffee was bitter, you will be pleased to know it is a rainforest cafe certified bean from Costa Rica. We will check the brewers to ensure that process is being complete correctly. You will also be happy to know that Holiday Inn just released a new pillow standard that allows us to address the current pillow situation. We hope we have the new pillows in place by the next time you visit; I would love to host you personally.

3 night trip in Mar 2013

Tara

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

"Great experience"

Cleanliness
5.0
Service
4.0
Comfort
5.0
Condition
4.0

I've stayed here twice for a conference in the Arboretum area and have been happy with my stay both times. The room was clean and comfortable, the staff was friendly, the fitness center had working machines, the sports bar had a fantastic grilled chicken salad, there was free wireless, and there was a great coffee station in the lobby in the mornings...what […] more could I ask for? Overall, a great experience. Read more

Genuine Hotels.com guest review

2 night business trip in Mar 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

"Would stay here again"

Cleanliness
5.0
Service
5.0
Comfort
4.0
Condition
4.0

The hotel was VERY clean. The only problem with our room was the hair dryer didn't work. They replaced it as soon as we called. Also we had to call for housekeeping service which was handled immediately. We only had decaf coffee in our room the 1st day. We requested regular coffee when we called for housekeeping and it was provided. Nice touch in reception […] area was the complimentary coffee in the morning and popcorn and flavored water in the afternoon. The breakfast in the cafe was very good and service was excellent. Read more

Genuine Hotels.com guest review

2 night business trip in Feb 2013

Anon

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

Cleanliness
4.0
Service
5.0
Comfort
5.0
Condition
5.0

Literally the best customer service I've experienced outside of luxury resorts. I'm temporarily using a wheelchair and the staff literally fell over themselves accommodating me. I can't recommend them enough.

Genuine Hotels.com guest review

2 night business trip in Feb 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

"Overall, not bad!"

Cleanliness
5.0
Service
5.0
Comfort
3.0
Condition
4.0

We came in late Friday night (actually Saturday morning, around 1:30a), the staff was excellent; got right in. The parking lot was packed because the hotel was full. So finding a spot was a bit difficult. But my biggest complaint was we asked for a sofa bed because it was a king-bed room and we had 3 people staying in one room. We ended up with a recliner […] instead which only led to frustration. My son had to sleep on the floor on a pallet of extra pillows. But the hotel was very nice and accessible! Read more

Genuine Hotels.com guest review

1 night trip in Feb 2013

M Flores

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

1.0 / 5

Poor

Cleanliness
2.0
Service
2.0
Comfort
3.0
Condition
2.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night business trip in Feb 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

"Everything we needed was available"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

My family had a blast. We came in and the front desk were very helpful. We actually added another guest and they were able to accomodate us immediately. We were visiting family and friend for my child's 4th birthday party and we felt really at home. Even though the kitchen was closed for the night when we arrived and settled in. The convenience of the […] WIFI service made it easy to find delivery. The breakfast was wonderful. The bed was comfortable and my stay was magnificent. I would stay there again. Read more

Genuine Hotels.com guest review

2 night family trip in Feb 2013

LaShawn

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

3.0 / 5

Good

"Old hotel but okay for a nights stay."

Cleanliness
4.0
Service
3.0
Comfort
3.0
Condition
2.0

Front Desk was nice and helpful, however the quality of the hotel was not that great. Old design since it is an older hotel. The bathrooms are not that big and have old plumbing. The worst part of the visit was the big blower carpet fan that was right in front of my parents hotel room. You had to watch your step every time you left their room. Good […] enough hotel to stay at for a night or so but definitely nothing to brag about. Read more

Genuine Hotels.com guest review

1 night family trip in Feb 2013

Dee

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Great staff, nice hotel, would be good for kids because of the pools, kind of tricky to get to off of highway but not dificult and worth the couple extra minutes to get there, and a great sports lounge w/ good food. Will definately stay there again.

Genuine Hotels.com guest review

1 night trip with friends in Feb 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

"Great room, great rate."

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

I booked through hotels.com, rooms were nice and clean, I received a $20 dollar coupon for breakfast, and it was excellent. Easy to get to with a gps, will stay again in the future.

Genuine Hotels.com guest review

1 night trip in Feb 2013

Richard A.

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

1.0 / 5

Poor

"STUCK in ELEVATOR"

Cleanliness
1.0
Service
1.0
Comfort
3.0
Condition
1.0

One of the worst stay... 1. The room didn't get clean up after we got back @ 1:45pm. Asked if it can be cleaned up after napping around 4pm and the answer is a BIG NO NO... 2. I WAS STUCK in the elevator... come on!!! Management should keep up with the maintenance and their staff!

Genuine Hotels.com guest review

Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for taking the time to provide your experience. I would like to personally apologize to you for the challenges you encountered. Your room should have been cleaned when you wanted it cleaned and nothing different. I will share your experience with our team so we can ensure this does not happen in the future. We have an ongoing maintenance agreement with a national elevator company and I have spoken to them regarding your incident. We are both committed to our ongoing preventative maintenance program. I hope to serve you again on your next trip to Austin and we will make this right.

2 night family trip in Feb 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

"Good stay until Breakfast......"

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

It was a good stay until breakfast. It took us over 10 minutes to be acknowledged and sat. Then another 10 minutes for drinks. Then another 10 minutes for our orders. Then waited another 20 minutes before asking the waiter about our order and he said "I'll go in the back and check." After a short wait he returns and says "WHAT DID YOU HAVE AGAIN?" We […] up and left. Having to wait close to an hour for breakfast was ridiculous. Read more

Genuine Hotels.com guest review

1 night trip with friends in Feb 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

2.0 / 5

Fair

"Toilet water puddle in room"

Cleanliness
1.0
Service
3.0
Comfort
1.0
Condition
1.0

My family and I had to leave and find new hotel at 10:30 pm because we had a puddle of toilet water on carpet next to bed and my daughter got sock all wet. When I asked for a new room, manger said there was none that they were booked. :( also the description of rooms says every room has a sofa bed and only some rooms come with sofa beds. The room we […] got was small. Read more

Genuine Hotels.com guest review

Response by Holiday Inn Austin-NW Plaza/Arboretum Area GV - Thank you so much for taking the time to provide your experience. We are dissapointed in the experience we provided for you and have shared with my team. Thank you for letting us know there are sites describing our rooms as all containing sleeper sofas, only a select few of our rooms actually have them. I hope to have the opportunity to serve you in the future...we will provide a much better experience for you.

1 night business trip in Feb 2013

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

1.0 / 5

Poor

Cleanliness
5.0
Service
1.0
Comfort
4.0
Condition
1.0

Couldn't watch tv, cable was breaking up alot. Bed was hard.

Genuine Hotels.com guest review

Response by Holiday Inn Austin-NW Plaza/Arboretum Area AVT - Thank you for your feedback. I would like to apologize for your experience with us. I have reviewed our satellite TV performance and all seems to be well. We would also love to offer a mattress topper to help with your comfort on your next trip...just let our front office team know and we are happy to place it on your bed prior to arrival. I hope to have a chance to serve you again.

1 night business trip in Feb 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night trip in Feb 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

Cleanliness
5.0
Service
4.0
Comfort
5.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

Other trip

Feb 15, 2013

Cedric

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

3.0 / 5

Good

Cleanliness
4.0
Service
5.0
Comfort
2.0
Condition
4.0

It was good except the bed had a hole in the center and wasn't comfortable.

Genuine Hotels.com guest review

1 night romance trip in Jan 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
4.0

Great place - just off the freeway in a residential area ... tricky to get there but nice.

Genuine Hotels.com guest review

1 night trip in Jan 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

3.0 / 5

Good

Cleanliness
4.0
Service
5.0
Comfort
4.0
Condition
3.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night business trip in Jan 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

"Austin"

Cleanliness
5.0
Service
4.0
Comfort
5.0
Condition
5.0

nice facility but difficult to get to in the corner of 3 main highways but hard to maneuver in and out

Genuine Hotels.com guest review

1 night trip in Dec 2012

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

Cleanliness
4.0
Service
3.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night business trip in Jan 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

2.0 / 5

Fair

Cleanliness
4.0
Service
2.0
Comfort
2.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

Response by Holiday Inn Austin-NW Plaza/Arboretum Area We would love more details regarding your experience. It would assist us in our spirit of continuous improvement.

1 night business trip in Jan 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

Cleanliness
4.0
Service
5.0
Comfort
4.0
Condition
3.0

This guest did not leave a comment.

Genuine Hotels.com guest review

Other trip

Jan 11, 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night romance trip in Jan 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

3.0 / 5

Good

"Pretty good hotel"

Cleanliness
3.0
Service
3.0
Comfort
4.0
Condition
4.0

The staff were a bit irritated with eachother when we first arrived. The hot tub was nice as well as the pool. Bedroom was decent

Genuine Expedia guest review

Other trip

Jan 8, 2013

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

3.0 / 5

Good

Cleanliness
4.0
Service
4.0
Comfort
3.0
Condition
4.0

The hotel needs to update the website - because there were things we did not get that was listed online. However, I did speak with the General Manager and he was accomodating to our concerns.

Genuine Hotels.com guest review

4 night family trip in Dec 2012

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

"We enjoyed our stay"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

We really enjoyed our stay at the Austin Holiday INN. Our room was clean and the staff was helpful.

Genuine Hotels.com guest review

2 night business trip in Jan 2013

Ben

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

Cleanliness
4.0
Service
5.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night trip in Dec 2012

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

"Great value-Good location for shopping"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Very quiet and comfortable neighborhood, close to lots of good shopping. Location is a bit tricky because of major intersection off/on ramps, but with GPS, no problem. We stay here often and now they have wireless in the rooms...even better.

Genuine Hotels.com guest review

2 night trip in Dec 2012

Horn Fan SJR

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

"Nice hotel"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

I spend 2 nights there and I never see such a fancy Halliday inn. The location was ok. But I will go there again if I had a chanse

Genuine Expedia guest review

Other trip

Jan 3, 2013

Ervin777

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

Cleanliness
4.0
Service
5.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

Trip with friends

Jan 3, 2013

Kenya

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

"Nice Stay"

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

Location great, nice hotel, need king size pillows for the king size bed and a extra blanket in the room! Other than that it was very comfortable!

Genuine Hotels.com guest review

1 night business trip in Dec 2012

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

1.0 / 5

Poor

"they broke in my truck"

Cleanliness
5.0
Service
1.0
Comfort
5.0
Condition
5.0

No cameras no security they broke my back window around 6 am nobody c any thing

Genuine Hotels.com guest review

Response by Holiday Inn Austin-NW Plaza/Arboretum Area Miguel, Please accept our most sincere apologies. Our guests safety and security is paramount and we work extremely hard to provide a safe environment. You have our word we will continue to be vigilant.

Business trip

Dec 31, 2012

miguel

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

3.0 / 5

Good

"sheets were old"

Cleanliness
2.0
Service
3.0
Comfort
2.0
Condition
2.0

very middle of the road

Genuine Hotels.com guest review

Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for taking the time to provide your experience with us; please accept our apology for the quality of linens you were given. We do a linen inventory monthly to ensure we only provide the highest quality linens. I will be sure to share with my executive team so we can inspect our linens for future guests.

1 night business trip in Dec 2012

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

2.0 / 5

Fair

"Loud"

Cleanliness
5.0
Service
3.0
Comfort
4.0
Condition
3.0

This hotel is located out in the middle of a residential area. It was very loud. I could hear other guests talking, children running around screaming, laughing, playing. I'm not one that complains but this was terrible!!

Genuine Hotels.com guest review

Response by Holiday Inn Austin-NW Plaza/Arboretum Area Please accept our sincere apologies for the noise you encountered. Our goal is to provide a good night's rest and it sounds as if we did not meet that minimum standard.

1 night romance trip in Dec 2012

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

5.0 / 5

Outstanding

"Great place to stay for everyone."

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

The staff was great. The room was clean, in good shape and the bed was very comfortable. The hotel is a little harder to get to than some other hotels. We will definitely stay here again.

Genuine Expedia guest review

Other trip

Dec 4, 2012

A Traveller

Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

4.0 / 5

Excellent

"Great deal for the money!"

Cleanliness
4.0
Service
5.0
Comfort
5.0
Condition
4.0

A great deal for the money. The staff were friendly and the room was comfortable. It is conveniently located on the Mopac. We would stay here again.

Genuine Expedia guest review

Other trip

Nov 28, 2012

John & Lynn

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Holiday Inn Austin-NW Plaza/Arboretum Area - Austin

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Two Double Beds, Non-Smoking

Two Double Beds Non Smoking

Standard room

One King Bed Non-Smoking Roll In Shower

One Queen Bed Non-Smoking Accessible

One King Bed, Non-Smoking

One King Bed Non Smoking

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