"Under Construction - No Warning"
This has always been our go-to hotel in Austin, so when we drove up for the high school soccer tournament in Georgetown, we didn't mind the drive back and forth. The room rate was significantly higher than what we had paid in the past, but again, we felt comfortable knowing that it was a hotel we like. However, when we drove up, we learned that the […] hotel was going through relatively extensive renovations. The front entrance was moved to a creepy side entrance. The rooms had recently been renovated and had a funky smell, and signs of rushed completion. The loud A/C fan blew all night, and you couldn't see out of one room's window because it was covered in plastic for painting. A young girl was screaming all morning in the restaurant area about something that clearly "wasn't fair," with apparently no one ever bothering to inform her that guests were sleeping (parents' problem, I suppose). Overall, we paid a rate we'd expect after renovations were completed, not while the place was under construction. Call ahead and make sure the work is complete, or find somewhere else for now. Read moreGenuine Hotels.com guest review
"nice once construction done!"
Converting to Doubletree, so lots of construction. Refurbished room was very nice, though.Genuine Hotels.com guest review
Very bizarre hotel. Very industrial looking bar/lobby area. Hotel check in area is under construction. Since the weather was bad, it was a pain. Hotel is converting from a Holiday Inn to a Doubletree. Staff was very nice though!Genuine Hotels.com guest review
All in all a good stay, however it would have been nice to know that the hotel was undergoing a renovation before I booked. Construction and the associated workers yelling down the hall in Spanish did not make for a totally relaxing stay.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Gready, I apologize you were unaware of the renovation prior to your arrival. I also want to apologize for the noise associated with the renovation and construction crew. I understand how this impacted your stay with us and hope to host you again once renovation is complete. Thank you, Larry G.
I wasn't informed via website or hotels.com that there were renovations going on. 1st night after my second 12 hour drive was awakened with someone knocking on my door at 8:15am then jackhammers. Later that morning went to front desk to hear another guest complain of a paint smell. I didn't smell it until I got back later. It was soooooo strong I couldn't […] stay in my room. They transferred me to another room but it was a double and lost my king bed and a couple of tables. So the next day complained again and again I got transferred back to a king and comped a night. Even the bar smelled so bad one night we kept having to open the door for the frigid air to drown out the smell. Through all of the headaches the staff was incredibly sweet and helpful. I would definitely go back AFTER RENO. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Julie, Thank you for your recent stay and feedback. I apologize your stay was unsatisfactory as a result of the renovation. I am pleased to hear our staff met your expectations and look forward to hosting you again once renovation is complete. Thank you, Larry G.
"Could be better but okay"
This hotel is under renovation, so there was a lot of noise starting at 8am. We stayed in one of the renovated rooms. Our room was very modern and comfortable, but it does not matter how trendy a room is if housekeeping cannot get those nasty body hairs out of the corners in the bathroom. Kind of disgusting. Also, some of the renovation work seemed […] kind of sloppy. All the hotel staff we came in contact with were extremely helpful and friendly. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for your recent stay and taking the time to provide feedback. Your concerns are important to us and will be addressed. We understand the inconvenience of renovation and once again apologize . Thank you, Larry G.
The renovations going on is not a great idea while the business is running but I guess i understand from the owners POV. The room was okay and I did not have any issues. Spent 2 nights there and found a roach in the room. I had had a long drive and was not about to go through the admin with the staff. I told them on my way out though.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Olubunmi, Thank you for your recent stay and feedback. We understand the renovation inconvenience and apologize for any disruption. We hope to host you again in the future. Thank you, Larry G.
"Cleanliness of room/hotel"
Stay at the hotel was for a conference. Room was clean, comfortable bed. Hot water wasn't working well. The hotel is under construction and will be great once completed. The staff was very helpful and food was excellent. Would stay again.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Dusty, Thank you for your 4 star rating. It was a pleasure hosting you while here for a conference. We appreciate you recognizging our helpful staff and excellent food. We look forward to hosting you again soon. Thank you, Larry G.
"A little more info at check in plese"
At check in we were asked for a credit card for incidentals. No mention was made if the $50 charge to our card for three days supposedly until all had cleared. The surprise $50 charge wasnot welcome.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Peggy, Thank you for your recent stay and 4 star rating. Your feedback is important and your concerns regarding the $50 incidental authorization will be addressed. Thank you, Larry G.
"My trek to Austin last week"
Would be difficult to find without a navigation system for anyone not familiar with the area. Hotel staff was friendly, efficient and exceptionally responsive. The renovation in progress was well marked and did not interrupt my stay at all, but the staff was sure to warn me when I checked in that it might. Checkout was fast and smooth. I would stay […] at this hotel again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Carolyn, Thank you for your recent stay and constructive feedback. We appreciate you recognizing our guest focused staff. Thank you for your understanding regarding renovation and we are pleased to hear your stay was unaffected. We look forward to your return visit. Thank you, Larry G.
"Lipstick on a pig"
Staff was super friendly and the location where I needed to be, but my room was gross and outdated. They are renovating, I'd read about the renovations in other reviews so I wasn't surprised. The poor staff seemed to be bending over backwards to make you forget the hotel was so crummy, but even then, the beds were lumpy and squeaky, the AC noisy, the […] hallway smelled like smoke even though there were no smoking signs everywhere. They said after the renovations the property will become a Doubletree, I hope that helps. Because the location is what I need, I'll try again when the renovations are done. High hopes. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Kelly, Thank you for your post and feedback. We appreciate you recognizing our guest focused staff and that our location was convenient for your travels. We understand renovation is an inconvenience and on behalf of the hotel and staff, I apologize. We look forward to hosting you again in the future. Thank you, Larry G.
They should lower their rates during renovations. Sawing, hammering and scraping at 8am was a rude awakening. When I pay $150 with tax I expect to have a peaceful room.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Eric, Thank you for your feedback. Your concerns are important to us and will be addressed. We understand construction is an inconvenience and apologize we did not meet your expectations. Thank you, Larry G
"Holiday Inn neighborhood location"
The hotel is somewhat complicated to find. It sits in a quiet residential neighborhood which is nice. First impression was good in the lobby and loved having fresh popcorn since I checked in late and had not eaten. Personnel very nice. Second impression very bad. I entered the back door to get to my room and the construction evidence in the corridors […] and elevator made me want to walk back out. I was pleasantly surprised when I got to the room which had been renovated and was very nice. It was clean, quiet, comfortable bed, shower head had variable settings so no complaints there. I did not visit the restaurant or the temporary fitness location. I would go back but I did not find it easy to navigate for dinner or a quick run to shopping. I was much happier there than a few other hotels that I have stayed at in Austin even with the renovation conditions. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for your recent stay and constructive feedback. I apologize for the construction inconvenience you experienced during you stay. I want to thank you for recognizing our nice personnel and I am pleased that you enjoyed the renovated guest room. We look forward to serving you again soon and please be sure to speak to one of our Guest Service professionals regarding dinner and shopping. Thank you, Larry G. General Manager
"Good for the price, close to main austin roads."
Great stay! They're going through renovations which can be a little loud but overall very good quality for the price with a very friendly staff.Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Lucy, Thank you for your feedback and 4 star rating. I am pleased you enjoyed a great stay and thank you for acknowledging our very friendly staff. Thank you, Larry G. General Manager
"Fine, but under a lot of construction"
The hotel is fine, but under significant construction. While the noise wasn't a problem (work didn't start until 8am), many facilities were under repair and either unavailable or temporarily moved. For example the fitness center is now three pieces of equipment in an empty hotel room - one each of a treadmill, elliptical machine and stationary bike. […] The main restaurant is closed, so only the sports bar remains, which is now also where breakfast and lunch are served. Finally, be sure you request a room on the outside of the hotel, not the inside. We were stuck with an interior room facing the under-construction atrium, which meant we were unable to open our curtains the entire time we were there, or construction crews would have been staring right into our room. I'm sure this hotel will be very nice once the renovation and other changes are complete, but there are plenty of other options in the area for the same price right now. I would suggest you look elsewhere for now. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Jennifer, Thank you for the detailed feedback regarding your recent stay. I apologize the renovation construction was an inconvenience. We hope you will consider us again should your travels bring you back to the area. Thank you, Larry G. General Manager
"A bit unwelcome"
Walls and carpet were dirty, broken lamp, outdated radio. The room seemed unwelcoming. Some picture frames on empty walls and water bottles may help.Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Ana, Thank you for your feedback regarding your recent stay. The housekeeping items you outlined will be reviewed and addressed ASAP. We appreciate your business! Thank you, Larry G. General Manager
"Bad customer service"
Not at all what I reserved. Had to cancel reservation and go with a different hotel. Management wasn't willing to make it right, wanted me to purchase a second room. Will avoid Holiday Inn for now on.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Marsha, Thank you for sharing your experience and I apologize we failed to meet your expectations. Bad customer service is concern and it will be addressed. I hope to regain your trust at some point in the future. Thank you, Larry G. General Manager
"Beware - Hotel Under Construction"
The hotel was under construction. Loud noise in morning woke when they started at 0830 us up on our couples get-away!! Probably not a problem if you were on business and up early, but not family friendly. The restaurant was also under construction, so difficult to get to lounge to get alternate breakfast. Surprised they are still charging full prices […] while under construction!! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Darrel, Thank you for you recent stay. I apologize for the construction inconvenience and understand your concerns. We hope to serve you again once construction is complete. Thank you, Larry G. General Manager
"The hotel is in desperate need of the renovations"
Employees were very helpful and nice, but the building is old and run down. I was very disappointed to find that the breakfast that was available was not complimentary and in the BAR!!!!!Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Ann, Thank you for your recent stay and feedback. Your feedback is important to us and will be addressed. We do appreciate you recognizing our helpful and nice employees. Thank you, Larry G. General Manager
The room was great ... Clean and in good repair. Beds were very comfortable. The hotel was undergoing some renovation, so once that's cleared up the condition will certainly be better. I was pleased!Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Matt, Thank you for your recent stay and feedback. I am pleased that we met your expectations with a great room that was clean and in good condition. Thank you for understanding the inconvenience with renovation. We hope to see you again soon. Thank you, Larry G. General Manager
Hotel under construction. Large machines making lots of noise all day long. The room was comfortable. However, I expected 2 beds and had to share one. Food in the restaurant as well as service was mediocre at best. Room were not clean until 4:30pm which left us sitting in the hall waiting for housekeeping to finish.Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear kay, Thank you for sharing your feedback regarding your recent stay. I aplogize we did not meet your expectations and will address your noted concerns. Thank you, Larry G. General Manager
The beds were very comfortable. The location is very quiet. It is also close to the arboretum and Lake Travis.Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear AJ, Thank you for your post and 5 star rating. I am pleased that our location was convenient for your travels and hope to see you again soon. Thank you, Larry G. General Manager
"Holiday Inn - False Advertising - NO POOL"
We booked this hotel for November 7 and 8, 2014 for a romantic couples weekend get away. The pictures of the hot tub and swimming pool got our attention. When we arrived there was HEAVY demolition in progress. The noise was terrible from the heavy machinary busting concrete. The hotel staff said the noise would be from 8am until 5pm but the noise went […] past the 5pm cut off time. There was no hot tub or pool. We asked for a refund and the hotel staff said they could not give us one and we had to contact HOTELS.COM. We are very disappointed in Holiday Inn. Also, there is only ONE restaurant at this hotel, not two like advertised. The next night we did get a hotel somewhere else in Austin but it was much more expense than this hotel. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear David, I apologize we failed to meet your expectations. We do our very best to make sure all websites have a renovation alert. We also make sure during check in our Guest Service Reps provide information regarding our renovation. Additionally, we provide renovation information in every key packet. Once again, I apologize for the inconvenience. Thank you, Larry G. General Manager
The hotel was under a major renovation. However, the staff was extremely nice and provided great service. The room was very clean and nice. We can't wait to see what the completed remodel brings to this hotel and great location. The staff emphasized customer service so well that the remodel was not even a noticeable issueGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Douglas, Thank you for your post and 4 star rating. We appreciate you understanding our renovation. I am pleased to hear our guest focused staff exceeded your expectations. We look forward to hosting you again soon. Thank you, Larry G. General Manager
"Hotel needs to some upghardes"
The matteress was awful and we sunk in the middle of the bed. The AC Unit for the room was very loud. Hotel staff were nice but hotel is in need of a make-over. Difficult entrance to hotel off of access road.Genuine Expedia guest review
"Nice joint, bad bed"
Stayed here for 2x days for ACL, not bad. But Bed was horrible! The bed was way hard. And creaked each time I tossed and turnedGenuine Expedia guest review
Access to hotel was terrible and frustrating. The hotel is old, but it is curretnly being remodeled. The actual rooms are updated and very nice. The staff was great!!!Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for your feedback regarding your recent stay with us. I understand that access to the hotel can be frustrating. We are excited about the renovation and very proud of our guest focused staff. Thank you, General Manager
"Friendly staff but hotel was outdated."
The hotel was clean but outdated . The staff was friendly and the atrium was really nice. We got 2 double beds and they were not very comfortable. The pillows were lumpy so if possible, you may want to bring ypur own. Additionally, the air conditioner was very noisy.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Hello and thank you for your feedback regarding your recent stay with us. Your concerns regarding the pillows and air conditioner have been addressed. Thank you, General Manager
"Convenient location, hard to get to."
Can see the hotel from the freeway, can't get there from here. good location between Austin and Round Rock, though.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Hello and thank you for your post. We appreciate your feedback regarding our location. We hope to serve you agian in the future. Thank you, General Manager
"Room facing the dumpster in the parking garage"
everything was OK about this place, nothing special. Will try another hotel next time.Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Hello and thank you for sharing your feedback with us. I apologize that we did not meet your expectations and understand the guest room view concern. We appreciate your business and hope to serve you again in the future. Thank you, General Manager
"Great price, easy to find, friendly staff and very"
Loved it....stayed twice in the last month and will be staying again toward the end of the month. Very friendly staff, safe location, close to everything, great price and clean. Bed the second time was a little " springy" but honestly have had a greats night stay every trip.Genuine Hotels.com guest review
Nice people to greet us. Unfortunately our room began reeking of sewer smells (I suspect a toilet overflow that was allowed to dry in the carpet). We didn't tell front desk because my husband (who has no sense of smell) and I had already spent one night and he didn't want to have to pack up and move to another room. The 2nd night wasn't pleasant for […] me for sure! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Hello and thank you for sharing your feedback with us from your recent stay. I apologize we did not meet your expectations and will address your concerns with the unpleasant smell. Thank you, General Manager
The hotel was nice and though signage for remodel was up, there was not a lot of mess. The inside was more appealing than the outside but the area was nice. Good stay.Genuine Hotels.com guest review
"Pleasure weekend stay"
No refrigerators or microwaves in the room. No complimentary breakfast. Under remodeling.Genuine Expedia guest review
It was amazing,Genuine Hotels.com guest review
"Clean, Comfortable Stay"
I book this Holiday Inn location for business every time I'm in town. They're in a great area, the hotel is in clean condition, the staff is always friendly, and there's a restaurant in the bar if you want food without going out.Genuine Hotels.com guest review
I only spent a night and didn't even had time to check out the pool, spa and fitness room, but the hotel look really good overallGenuine Expedia guest review
Compared to my last visit at another hotel in Austin, and well, other good stays, this one was wonderful! I am a woman that usually travels alone, as I did this time, and feeling safe is a huge plus for me. I felt safe and comfortable in this hotel. A tiny bit pricey, but it was worth it.Genuine Hotels.com guest review
"Clean comfy room. Love the kitchenette."
I enjoyed my stay at this hotel, more so than my previous night's stay at the 3 star Holiday Inn. The staff was friendly but very unprofessional. Guests wishing to check in were repeatedly told to wait (15 mins total) while the front desk (manager?) yelled at an employee for not following procedures. Guests should NEVER be asked to wait for hotel staff […] to go over internal training issues. NO employee deserves to be yelled at in such a manner, no matter what she did or didn't do. Training issues should be discussed one on one, in a calm, civil, respectful and professional manner. The way that the supervisor handled this was unprofessional, disrespectful, rude, crude, and completely unacceptable. The housekeeping staff seems to be doing well as my room was clean and comfortable. However, the overflowing trash cans at the base of each outside stairwell definitely detracted from the quality if the hotel and made the overall experience much less enjoyable. If this hotel manages to address the two issues mentioned above, they'd be just as good as most 2 star hotels. Note to ExtendedStay Mgmt: Alf is doing a good job. He was polite, respectable, helpful, and professional. His discomfort during the training/yelling fiasco was certainly understandable and forgivable. Read moreGenuine Expedia guest review
"Not like the pictures"
Staff was great and the bed was super comfortable but the room and the rest of the hotel was not as nice as the pictures made it seem. The room was a little dusty and the pool had some mold on the outside.Genuine Expedia guest review
"Good place for good price"
My wife and I stayed one night here as we were in town for a doctor appointment. THe hotel was easy to find but had to "dash" into driveway quickly so as to not get rear ended. Hotel was under major renovation so jackhammer sounds started at 8am. We enjoyed the nice indoor/outdoor pool, workout equipment, clean/spacious room and ate breakfast at the […] hotel restaurant the next morning which was great. We found an easier way to get to and from the hotel. We will be back in Austin in September and if construction is done will be staying 3 nights again. Staff delivered fresh towels within 5 minutes of asking. All staff were very friendly, plenty of parking. Read moreGenuine Hotels.com guest review
Mold in bathtub & clogged. Dirty room and stuffy. Location is great but may not be worth the overnight. Service wasn't bad. Like the indoor / outdoor pool option and bar.Genuine Hotels.com guest review
Need remodeling to accommodate high pricing. Could have got lot better hotel for the price paid. Overall it wasn't bad but not worth the price we paid.Genuine Hotels.com guest review
"A Good Place to Stau"
We always enjoy our stay here. The room and the hotel are clean and neat. We're not pool people, but when we're here, I wish we were! Very friendly and helpful staff!Genuine Hotels.com guest review
My stay was was great only criticism would be that the hot water in the sink and shower take a long time to heat up and the drain on the sink is very slow someone needs to run drano through it. Other than that the staff was very friendly and courteous location was nice rooms were clean and there was no noise in the hallways at night overall a great […] stay and I would stay there again Read moreGenuine Hotels.com guest review
Older hotel - tub tile looked like it had been patched to try to make it look updated - didn't really work. Desk lamp didn't work for light or power (reported on the way out), 2 bugs (it's Austin which can be buggy so can overlook that), a/c blows on the face while in bed. Location on southwest corner of intersection of Research and Mopac in general […] is good - but positioning makes it hard to get to the hotel. Should have gone ahead and spent a bit more - but it's a pricey area. Desk staff was very nice! Read moreGenuine Hotels.com guest review
"Okay for the price"
We booked this hotel because it offered an indoor and outdoor pool. When we arrived to view it in person, the pool was poorly designed and looked depressing. We never went swimming afterall. I would not book at this hotel again because it is not close to the things we enjoy in Austin. The location is far from restaurants and shopping.Genuine Hotels.com guest review
"OK Hotel...Problem with Room A/C"
Stayed here once before and it's an okay hotel for business travel. What occurred on my last visit may have been a freak occurrence but it was frustrating. I got to my room around midnight, room was warm so I turned down A/C, fell asleep...but woke up at 4:30 AM and the room had not cooled down and was sitting at 78. When I checked out I informed the […] front desk and the response was no response. I typically don't review negatively but when the hotel has not trained its staff to adequately respond to customer complaints it bugs me. Read moreGenuine Expedia guest review
Over all it was a very nice stay, there was some black stuff in the tub when we arrived but I didn't bother the front desk I just cleaned it up. Very nice people and not to far from downtown. I would stay there againGenuine Hotels.com guest review
Any time we travel to Austin - 4 times per year - we stay at this hotel. Even tho' it is located at the corner of two major highways, it is one of the quietest hotels. Staff are excellent, rooms always clean w/very comfortable beds, the ease of going to the "Sports Bar/Grill" right onsite offers a fun and tasty menu. You will not be disappointed if […] you book this hotel. Read moreGenuine Hotels.com guest review
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