"Fine, but under a lot of construction"
The hotel is fine, but under significant construction. While the noise wasn't a problem (work didn't start until 8am), many facilities were under repair and either unavailable or temporarily moved. For example the fitness center is now three pieces of equipment in an empty hotel room - one each of a treadmill, elliptical machine and stationary bike. […] The main restaurant is closed, so only the sports bar remains, which is now also where breakfast and lunch are served. Finally, be sure you request a room on the outside of the hotel, not the inside. We were stuck with an interior room facing the under-construction atrium, which meant we were unable to open our curtains the entire time we were there, or construction crews would have been staring right into our room. I'm sure this hotel will be very nice once the renovation and other changes are complete, but there are plenty of other options in the area for the same price right now. I would suggest you look elsewhere for now. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Jennifer, Thank you for the detailed feedback regarding your recent stay. I apologize the renovation construction was an inconvenience. We hope you will consider us again should your travels bring you back to the area. Thank you, Larry G. General Manager
"Bad customer service"
Not at all what I reserved. Had to cancel reservation and go with a different hotel. Management wasn't willing to make it right, wanted me to purchase a second room. Will avoid Holiday Inn for now on.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Marsha, Thank you for sharing your experience and I apologize we failed to meet your expectations. Bad customer service is concern and it will be addressed. I hope to regain your trust at some point in the future. Thank you, Larry G. General Manager
"Beware - Hotel Under Construction"
The hotel was under construction. Loud noise in morning woke when they started at 0830 us up on our couples get-away!! Probably not a problem if you were on business and up early, but not family friendly. The restaurant was also under construction, so difficult to get to lounge to get alternate breakfast. Surprised they are still charging full prices […] while under construction!! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Darrel, Thank you for you recent stay. I apologize for the construction inconvenience and understand your concerns. We hope to serve you again once construction is complete. Thank you, Larry G. General Manager
"Holiday Inn - False Advertising - NO POOL"
We booked this hotel for November 7 and 8, 2014 for a romantic couples weekend get away. The pictures of the hot tub and swimming pool got our attention. When we arrived there was HEAVY demolition in progress. The noise was terrible from the heavy machinary busting concrete. The hotel staff said the noise would be from 8am until 5pm but the noise went […] past the 5pm cut off time. There was no hot tub or pool. We asked for a refund and the hotel staff said they could not give us one and we had to contact HOTELS.COM. We are very disappointed in Holiday Inn. Also, there is only ONE restaurant at this hotel, not two like advertised. The next night we did get a hotel somewhere else in Austin but it was much more expense than this hotel. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear David, I apologize we failed to meet your expectations. We do our very best to make sure all websites have a renovation alert. We also make sure during check in our Guest Service Reps provide information regarding our renovation. Additionally, we provide renovation information in every key packet. Once again, I apologize for the inconvenience. Thank you, Larry G. General Manager
The hotel was under a major renovation. However, the staff was extremely nice and provided great service. The room was very clean and nice. We can't wait to see what the completed remodel brings to this hotel and great location. The staff emphasized customer service so well that the remodel was not even a noticeable issueGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Douglas, Thank you for your post and 4 star rating. We appreciate you understanding our renovation. I am pleased to hear our guest focused staff exceeded your expectations. We look forward to hosting you again soon. Thank you, Larry G. General Manager
"Hotel needs to some upghardes"
The matteress was awful and we sunk in the middle of the bed. The AC Unit for the room was very loud. Hotel staff were nice but hotel is in need of a make-over. Difficult entrance to hotel off of access road.Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear Susan, Thank you for your recent stay and feedback. Your comments regarding the AC Unit, bed, access road and hotel make-over are important to us and will be addressed. Thank you, Larry G. General Manager
"Nice joint, bad bed"
Stayed here for 2x days for ACL, not bad. But Bed was horrible! The bed was way hard. And creaked each time I tossed and turnedGenuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Dear david, Thank you for your 2 day stay during ACL. Your comments are important to us and they will be addressed. Thank you, Larry G. General Manager
Access to hotel was terrible and frustrating. The hotel is old, but it is curretnly being remodeled. The actual rooms are updated and very nice. The staff was great!!!Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for your feedback regarding your recent stay with us. I understand that access to the hotel can be frustrating. We are excited about the renovation and very proud of our guest focused staff. Thank you, General Manager
"Friendly staff but hotel was outdated."
The hotel was clean but outdated . The staff was friendly and the atrium was really nice. We got 2 double beds and they were not very comfortable. The pillows were lumpy so if possible, you may want to bring ypur own. Additionally, the air conditioner was very noisy.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Hello and thank you for your feedback regarding your recent stay with us. Your concerns regarding the pillows and air conditioner have been addressed. Thank you, General Manager
"Convenient location, hard to get to."
Can see the hotel from the freeway, can't get there from here. good location between Austin and Round Rock, though.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Hello and thank you for your post. We appreciate your feedback regarding our location. We hope to serve you agian in the future. Thank you, General Manager
"Room facing the dumpster in the parking garage"
everything was OK about this place, nothing special. Will try another hotel next time.Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Hello and thank you for sharing your feedback with us. I apologize that we did not meet your expectations and understand the guest room view concern. We appreciate your business and hope to serve you again in the future. Thank you, General Manager
"Great price, easy to find, friendly staff and very"
Loved it....stayed twice in the last month and will be staying again toward the end of the month. Very friendly staff, safe location, close to everything, great price and clean. Bed the second time was a little " springy" but honestly have had a greats night stay every trip.Genuine Hotels.com guest review
Nice people to greet us. Unfortunately our room began reeking of sewer smells (I suspect a toilet overflow that was allowed to dry in the carpet). We didn't tell front desk because my husband (who has no sense of smell) and I had already spent one night and he didn't want to have to pack up and move to another room. The 2nd night wasn't pleasant for […] me for sure! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Hello and thank you for sharing your feedback with us from your recent stay. I apologize we did not meet your expectations and will address your concerns with the unpleasant smell. Thank you, General Manager
The hotel was nice and though signage for remodel was up, there was not a lot of mess. The inside was more appealing than the outside but the area was nice. Good stay.Genuine Hotels.com guest review
"Pleasure weekend stay"
No refrigerators or microwaves in the room. No complimentary breakfast. Under remodeling.Genuine Expedia guest review
It was amazing,Genuine Hotels.com guest review
"Clean, Comfortable Stay"
I book this Holiday Inn location for business every time I'm in town. They're in a great area, the hotel is in clean condition, the staff is always friendly, and there's a restaurant in the bar if you want food without going out.Genuine Hotels.com guest review
I only spent a night and didn't even had time to check out the pool, spa and fitness room, but the hotel look really good overallGenuine Expedia guest review
Compared to my last visit at another hotel in Austin, and well, other good stays, this one was wonderful! I am a woman that usually travels alone, as I did this time, and feeling safe is a huge plus for me. I felt safe and comfortable in this hotel. A tiny bit pricey, but it was worth it.Genuine Hotels.com guest review
"Clean comfy room. Love the kitchenette."
I enjoyed my stay at this hotel, more so than my previous night's stay at the 3 star Holiday Inn. The staff was friendly but very unprofessional. Guests wishing to check in were repeatedly told to wait (15 mins total) while the front desk (manager?) yelled at an employee for not following procedures. Guests should NEVER be asked to wait for hotel staff […] to go over internal training issues. NO employee deserves to be yelled at in such a manner, no matter what she did or didn't do. Training issues should be discussed one on one, in a calm, civil, respectful and professional manner. The way that the supervisor handled this was unprofessional, disrespectful, rude, crude, and completely unacceptable. The housekeeping staff seems to be doing well as my room was clean and comfortable. However, the overflowing trash cans at the base of each outside stairwell definitely detracted from the quality if the hotel and made the overall experience much less enjoyable. If this hotel manages to address the two issues mentioned above, they'd be just as good as most 2 star hotels. Note to ExtendedStay Mgmt: Alf is doing a good job. He was polite, respectable, helpful, and professional. His discomfort during the training/yelling fiasco was certainly understandable and forgivable. Read moreGenuine Expedia guest review
"Not like the pictures"
Staff was great and the bed was super comfortable but the room and the rest of the hotel was not as nice as the pictures made it seem. The room was a little dusty and the pool had some mold on the outside.Genuine Expedia guest review
"Good place for good price"
My wife and I stayed one night here as we were in town for a doctor appointment. THe hotel was easy to find but had to "dash" into driveway quickly so as to not get rear ended. Hotel was under major renovation so jackhammer sounds started at 8am. We enjoyed the nice indoor/outdoor pool, workout equipment, clean/spacious room and ate breakfast at the […] hotel restaurant the next morning which was great. We found an easier way to get to and from the hotel. We will be back in Austin in September and if construction is done will be staying 3 nights again. Staff delivered fresh towels within 5 minutes of asking. All staff were very friendly, plenty of parking. Read moreGenuine Hotels.com guest review
Mold in bathtub & clogged. Dirty room and stuffy. Location is great but may not be worth the overnight. Service wasn't bad. Like the indoor / outdoor pool option and bar.Genuine Hotels.com guest review
Need remodeling to accommodate high pricing. Could have got lot better hotel for the price paid. Overall it wasn't bad but not worth the price we paid.Genuine Hotels.com guest review
"A Good Place to Stau"
We always enjoy our stay here. The room and the hotel are clean and neat. We're not pool people, but when we're here, I wish we were! Very friendly and helpful staff!Genuine Hotels.com guest review
My stay was was great only criticism would be that the hot water in the sink and shower take a long time to heat up and the drain on the sink is very slow someone needs to run drano through it. Other than that the staff was very friendly and courteous location was nice rooms were clean and there was no noise in the hallways at night overall a great […] stay and I would stay there again Read moreGenuine Hotels.com guest review
Older hotel - tub tile looked like it had been patched to try to make it look updated - didn't really work. Desk lamp didn't work for light or power (reported on the way out), 2 bugs (it's Austin which can be buggy so can overlook that), a/c blows on the face while in bed. Location on southwest corner of intersection of Research and Mopac in general […] is good - but positioning makes it hard to get to the hotel. Should have gone ahead and spent a bit more - but it's a pricey area. Desk staff was very nice! Read moreGenuine Hotels.com guest review
"Okay for the price"
We booked this hotel because it offered an indoor and outdoor pool. When we arrived to view it in person, the pool was poorly designed and looked depressing. We never went swimming afterall. I would not book at this hotel again because it is not close to the things we enjoy in Austin. The location is far from restaurants and shopping.Genuine Hotels.com guest review
"OK Hotel...Problem with Room A/C"
Stayed here once before and it's an okay hotel for business travel. What occurred on my last visit may have been a freak occurrence but it was frustrating. I got to my room around midnight, room was warm so I turned down A/C, fell asleep...but woke up at 4:30 AM and the room had not cooled down and was sitting at 78. When I checked out I informed the […] front desk and the response was no response. I typically don't review negatively but when the hotel has not trained its staff to adequately respond to customer complaints it bugs me. Read moreGenuine Expedia guest review
Over all it was a very nice stay, there was some black stuff in the tub when we arrived but I didn't bother the front desk I just cleaned it up. Very nice people and not to far from downtown. I would stay there againGenuine Hotels.com guest review
Any time we travel to Austin - 4 times per year - we stay at this hotel. Even tho' it is located at the corner of two major highways, it is one of the quietest hotels. Staff are excellent, rooms always clean w/very comfortable beds, the ease of going to the "Sports Bar/Grill" right onsite offers a fun and tasty menu. You will not be disappointed if […] you book this hotel. Read moreGenuine Hotels.com guest review
"Nice and friendly employees!"
very quick check -in and very nice rooms, would definitely stay againGenuine Expedia guest review
"Nice Hotel with Convenient Access"
The hotel staff was friendly and the rooms were clean. The facility is in close proximity to Austin attractions, and access to Mopac and 183 is convenient.Genuine Expedia guest review
"Nice hotel but not worth the price."
There visible stains (of God knows what) on comforter and bed skirt. I requested a king bed when made reservations but was only double beds available.Genuine Expedia guest review
"easy access to Austin and surrounding area"
Just a little bit more effort would have changed the stay. The shower curtain was ripped at all rings. Paint job in bathroom clearly did not use blue tape to mark edges. Staff overall friendly and polite. Rooms were cleaned in a timely and effiicient manner.Genuine Expedia guest review
"No Mini Fridge or Continental Breakfast"
Overall good experience. Surprised by the absence of in room mini fridge and no continental Breakfast that seems to be the standard now. Noticed the Restaurant had 3 or 4 patrons at 8:00am.Genuine Expedia guest review
I will not stay there again and believe that this hotel is a step down for holiday inn. I have stayed at many other places that have been much nicer in the holiday inn brand. Shower cracking and shower head fell off. Fixed but the adjustable height did not work so taking a shower was hard. Quality of room poor You can tell that this is a old hotel just […] trying to keep it running. Bandaid when they should have taken it out and replaced it. Read moreGenuine Expedia guest review
"Was good. Not great"
Overall, the place is good. There are no close restaurants... There were ashes in the tub. So, someone smoked in the room. Plus, housekeeping did not clean it.Genuine Hotels.com guest review
Very disappointedGenuine Hotels.com guest review
"Pools and hot tub is great. Everything else sucks!"
We only liked the indoor and outdoor pools & the hot tub. Everything else was well below par. No hot showers in the evenings, only during the day. Shower was a nightmare. Drain didn't work well and left the bathroom floor flooded. We received a walk-in shower because it's all they had left for king size. Strongly disappointed for where I chose for us […] to celebrate my 40th birthday in Austin. If it wasn't for the indoor pool. I wouldn't have been lured here. Read moreGenuine Hotels.com guest review
I love this hotel - it's a step above any Holiday Inn to which I've ever been! It's my third time staying here, and while the location is a bit confusing to get to, it's more than worth it for the amenities, friendly staff, and lovely rooms and atmosphere!Genuine Expedia guest review
Excellent front desk customer service.Genuine Hotels.com guest review
"Nice neighborhood, comfortable room!"
I was travelling alone and felt safe in this hotel. Also, the bed was super-comfortable and the room was immaculate! Breakfast in the restaurant was delicious and the popcorn in the lobby late at night was a nice touch. I can't wait to stay again!Genuine Hotels.com guest review
The hotel was nice, the staff was great. Although they claim to be smoke free, it took three room changes to find one without smoke smell. The surrounding neighborhood was great for walking, tree covered streets for miles.Genuine Hotels.com guest review
Staff went above and beyond, but acted like it was a part of their job. I even wrote the GM to tell him. Excellent! Nice to know people are still around like this!Genuine Expedia guest review
"Near Whole Foods and restaurants"
The pool/hot tub was a bit too chlorinated it seemed, but overall it was a decent hotel, worth the price. Nice, roomy bathroom with separate sink.Genuine Hotels.com guest review
Our room was clean and the amenities were adequate. The linens sparkling clean and arranged in an appealing fashion. Only criticism was someone yelled or sang out in the hallway in the night!! Otherwise all was fine including breakfast the following morning.Genuine Hotels.com guest review
"no air conditioning/no breakfast"
We asked for someone to help with air conditioning at 10:30pm. We were finally moved to a new room at 12:30am. We paid for breakfast the next morning and received a $20 ticket towards breakfast at the hotel. On the morning we went to breakfast, we waited for 45min and only received our drinks. We were never able to even order our food for that long. […] Finally we had to leave without kids getting to eat and a waste of the money we paid towards breakfast. Read moreGenuine Hotels.com guest review
Nothing like trying to sleep in and there is construction going on above your room! Didn't need a wake up call because the hammering started at 7am.Genuine Expedia guest review
"Hotel needs renovating badly!"
First, I would like to say that the staff if this hotel is great. They were very helpful and welcoming. That is the only positive thing I can say about our stay. The room smelled musty. There was a large amount if dirt on the ceiling of the room. The room the spa was in needed cleaning. Very disappointed in this hotel .Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for recognizing the efforts of our staff. Please accept our apologies for the challenges you experienced during your stay. I will be sharing your feedback at this week's staff meeting and we will get these items corrected. Thank you for taking the time to give us your feedback; it makes us better.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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