Compared to my last visit at another hotel in Austin, and well, other good stays, this one was wonderful! I am a woman that usually travels alone, as I did this time, and feeling safe is a huge plus for me. I felt safe and comfortable in this hotel. A tiny bit pricey, but it was worth it.Genuine Hotels.com guest review
"Good place for good price"
My wife and I stayed one night here as we were in town for a doctor appointment. THe hotel was easy to find but had to "dash" into driveway quickly so as to not get rear ended. Hotel was under major renovation so jackhammer sounds started at 8am. We enjoyed the nice indoor/outdoor pool, workout equipment, clean/spacious room and ate breakfast at the […] hotel restaurant the next morning which was great. We found an easier way to get to and from the hotel. We will be back in Austin in September and if construction is done will be staying 3 nights again. Staff delivered fresh towels within 5 minutes of asking. All staff were very friendly, plenty of parking. Read moreGenuine Hotels.com guest review
Mold in bathtub & clogged. Dirty room and stuffy. Location is great but may not be worth the overnight. Service wasn't bad. Like the indoor / outdoor pool option and bar.Genuine Hotels.com guest review
Need remodeling to accommodate high pricing. Could have got lot better hotel for the price paid. Overall it wasn't bad but not worth the price we paid.Genuine Hotels.com guest review
"A Good Place to Stau"
We always enjoy our stay here. The room and the hotel are clean and neat. We're not pool people, but when we're here, I wish we were! Very friendly and helpful staff!Genuine Hotels.com guest review
My stay was was great only criticism would be that the hot water in the sink and shower take a long time to heat up and the drain on the sink is very slow someone needs to run drano through it. Other than that the staff was very friendly and courteous location was nice rooms were clean and there was no noise in the hallways at night overall a great […] stay and I would stay there again Read moreGenuine Hotels.com guest review
Older hotel - tub tile looked like it had been patched to try to make it look updated - didn't really work. Desk lamp didn't work for light or power (reported on the way out), 2 bugs (it's Austin which can be buggy so can overlook that), a/c blows on the face while in bed. Location on southwest corner of intersection of Research and Mopac in general […] is good - but positioning makes it hard to get to the hotel. Should have gone ahead and spent a bit more - but it's a pricey area. Desk staff was very nice! Read moreGenuine Hotels.com guest review
"Okay for the price"
We booked this hotel because it offered an indoor and outdoor pool. When we arrived to view it in person, the pool was poorly designed and looked depressing. We never went swimming afterall. I would not book at this hotel again because it is not close to the things we enjoy in Austin. The location is far from restaurants and shopping.Genuine Hotels.com guest review
Over all it was a very nice stay, there was some black stuff in the tub when we arrived but I didn't bother the front desk I just cleaned it up. Very nice people and not to far from downtown. I would stay there againGenuine Hotels.com guest review
Any time we travel to Austin - 4 times per year - we stay at this hotel. Even tho' it is located at the corner of two major highways, it is one of the quietest hotels. Staff are excellent, rooms always clean w/very comfortable beds, the ease of going to the "Sports Bar/Grill" right onsite offers a fun and tasty menu. You will not be disappointed if […] you book this hotel. Read moreGenuine Hotels.com guest review
I will not stay there again and believe that this hotel is a step down for holiday inn. I have stayed at many other places that have been much nicer in the holiday inn brand. Shower cracking and shower head fell off. Fixed but the adjustable height did not work so taking a shower was hard. Quality of room poor You can tell that this is a old hotel just […] trying to keep it running. Bandaid when they should have taken it out and replaced it. Read moreGenuine Expedia guest review
"Was good. Not great"
Overall, the place is good. There are no close restaurants... There were ashes in the tub. So, someone smoked in the room. Plus, housekeeping did not clean it.Genuine Hotels.com guest review
Very disappointedGenuine Hotels.com guest review
"Pools and hot tub is great. Everything else sucks!"
We only liked the indoor and outdoor pools & the hot tub. Everything else was well below par. No hot showers in the evenings, only during the day. Shower was a nightmare. Drain didn't work well and left the bathroom floor flooded. We received a walk-in shower because it's all they had left for king size. Strongly disappointed for where I chose for us […] to celebrate my 40th birthday in Austin. If it wasn't for the indoor pool. I wouldn't have been lured here. Read moreGenuine Hotels.com guest review
I love this hotel - it's a step above any Holiday Inn to which I've ever been! It's my third time staying here, and while the location is a bit confusing to get to, it's more than worth it for the amenities, friendly staff, and lovely rooms and atmosphere!Genuine Expedia guest review
Excellent front desk customer service.Genuine Hotels.com guest review
"Nice neighborhood, comfortable room!"
I was travelling alone and felt safe in this hotel. Also, the bed was super-comfortable and the room was immaculate! Breakfast in the restaurant was delicious and the popcorn in the lobby late at night was a nice touch. I can't wait to stay again!Genuine Hotels.com guest review
The hotel was nice, the staff was great. Although they claim to be smoke free, it took three room changes to find one without smoke smell. The surrounding neighborhood was great for walking, tree covered streets for miles.Genuine Hotels.com guest review
Staff went above and beyond, but acted like it was a part of their job. I even wrote the GM to tell him. Excellent! Nice to know people are still around like this!Genuine Expedia guest review
"Near Whole Foods and restaurants"
The pool/hot tub was a bit too chlorinated it seemed, but overall it was a decent hotel, worth the price. Nice, roomy bathroom with separate sink.Genuine Hotels.com guest review
Our room was clean and the amenities were adequate. The linens sparkling clean and arranged in an appealing fashion. Only criticism was someone yelled or sang out in the hallway in the night!! Otherwise all was fine including breakfast the following morning.Genuine Hotels.com guest review
"no air conditioning/no breakfast"
We asked for someone to help with air conditioning at 10:30pm. We were finally moved to a new room at 12:30am. We paid for breakfast the next morning and received a $20 ticket towards breakfast at the hotel. On the morning we went to breakfast, we waited for 45min and only received our drinks. We were never able to even order our food for that long. […] Finally we had to leave without kids getting to eat and a waste of the money we paid towards breakfast. Read moreGenuine Hotels.com guest review
Nothing like trying to sleep in and there is construction going on above your room! Didn't need a wake up call because the hammering started at 7am.Genuine Expedia guest review
"Hotel needs renovating badly!"
First, I would like to say that the staff if this hotel is great. They were very helpful and welcoming. That is the only positive thing I can say about our stay. The room smelled musty. There was a large amount if dirt on the ceiling of the room. The room the spa was in needed cleaning. Very disappointed in this hotel .Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for recognizing the efforts of our staff. Please accept our apologies for the challenges you experienced during your stay. I will be sharing your feedback at this week's staff meeting and we will get these items corrected. Thank you for taking the time to give us your feedback; it makes us better.
Good location and easy to get into. It would help if there are signs posting it's location since it was tricky to find with all the complex highway exits. The halls need a little of TLC. Otherwise, great location.Genuine Hotels.com guest review
"It's no Holiday Inn Express"
I had just stayed in a Holiday Inn Express which I was extremely pleased by, so I thought I'd give the regular "full service" Holiday a shot. Let me be clear, there is nothing wrong with this hotel. It's just a little older and run down compared with where I had just stayed. I was expecting the same standard and quality of a Holiday Inn Express I had […] just been at and the two could not have been more different. It was just a big let down. Decent hotel for the price though and the staff was friendly enough. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for recognizing the efforts of the staff. We hope to have you back in the near future.
"The hotel is an excellent value.... I will be back"
The front desk staff was friendly and worked at the busiest time of day.. to get me into my room quickly! When I got to my room, the shower faucet was completely disassembled and lying on the edge of the tub. Just as I picked up my phone and deciding the best way to handle this situation, there was a maintenance man at my door... ready to take care […] of it. He had it taken care of out of my room in less than 10 minutes! Read moreGenuine Expedia guest review
"decent place to stay"
It was necessaryGenuine Hotels.com guest review
"close to conferance center"
loved the stay, the sports bar was fun, confortable room and ever greater staff: Breafast was outstanding. The layout of the hotel was very nice.Desk staff, Jordan and Josh helpful and friendly . Callie the waitress for breakfast did an outstanding job.Genuine Hotels.com guest review
"close to highways"
there was a problem w/ the internet which was resolved pretty quickly, otherwise perfect. The breakfast coupon is worth getting.Genuine Hotels.com guest review
"Business Park HI, Austin, a pleasant surprise"
Quite an improvement over the old HI profile. Staff could not have been more friendly and accommodating. Lobby and pools were beautiful. Really did not expect the posh interior from the ho-hum exterior. Service was excellent. Housekeepers were hard workers, kept rooms immaculate. Rooms nicely appointed and attention paid to presentation of pillows, […] spreads, towels, tissues. Drawbacks: creaky bed, ac/heating unit made so much noise I had to turn it off to sleep, pillows not comfortable and even the "soft" tagged ones were too hard for me, hair dryer didn't work, but I always bring my own. Wish they had another place to have dinner other than the Sports Bar. I wanted peace and quiet but was surrounded by 14 TV's all on different sports stations - a guy's Heaven, I guess, but not for me. Service there, too, was excellent, wait staff really hustled. In all, I would stay there again just because every employee I encountered knew about good customer service, friendly smiles, and upbeat personalities and give the impression they're very happy to work there. Read moreGenuine Expedia guest review
Nice enough hotel, but room was located over a hydraulic pump of some sort...ran all night. That's my only beef with it.Genuine Hotels.com guest review
Quiet and clean. Room was small but just fineGenuine Hotels.com guest review
"Good location-overall not bad"
So, the room was clean and for the most part not a bad place to stay. The food at the sports bar was less than spectacular but the resturant for breakfast was really good. The facility is a bit older but it was clean and quiet.Genuine Hotels.com guest review
"Austin HI exp"
Everything was just fine at least as good as to be expected in any hundred dollar a night hotelGenuine Hotels.com guest review
"Busy Weekend No stress Hotel stay"
I only needed the room for 6 hour nap and a late check out. They were very accommodating . The front desk hosts couldn't have been better. Room was quiet even for being next to elevator and a wedding party was staying here as wellGenuine Hotels.com guest review
"Enjoyed the stay"
This hotel was close to my sons apartment. This is why i booked it. I was very pleased with the front desk service, cleanliness of the rooms as well as the hotel itself. Will stay here again.Genuine Hotels.com guest review
"Great Place to Stay"
I rented this room for my son and his fiancé firbthe weekend for her birthday and they had a spectacular time. They loved the hotel, the service and the ambiance!! That both said they would definitely go back. Thanks Holiday Inn.Genuine Hotels.com guest review
"Avoid It If you Can"
There are only two things of note about this Holiday Inn, the Legends Sports Bar had good bar food and the Hotel staff was friendly and smiley. Our room on the second floor was worn out. Lamp shades were old and ripped. We couldn't open the Ironing Board all of the way and then it couldn't be closed. No closet space and the bathroom had virtually nondescript […] tile and no ventilation system (whew). On our last night we were out all day until around 10PM and were shocked to find that our room was not made up; we had to call for towels and wash cloths. This is a bad hotel experience even at half the price. Read moreGenuine Hotels.com guest review
hotel was great. had a problem with quite a few people taking two parking spaces . there where even boats and trucks taking up 7 or 8 spaces.Genuine Expedia guest review
"Good deal for Austin"
This place is fine, not the best of the best of course, but one of the best values to be had in Austin. Sure, you're not right downtown, so driving is required, which is sometimes a chore in Austin, but it really isn't far from all the various attractions in town as well as Lake Travis. My only small complaint was the the computers in the business center […] were buggy to the point of being useless, so I just used my phone for internet research instead. All the staff were terrific. I've been here before, and I'll be back again next time I'm in town. Read moreGenuine Hotels.com guest review
Love the pool.Genuine Hotels.com guest review
Enjoyed everything. .. thanks for awesome hospitalityGenuine Hotels.com guest review
Nice place, good valueGenuine Hotels.com guest review
Very hot and small for the price . Not what p8cture showedGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Please accept our apologies for your experience. I would love to have more details so we can resolve for future guests; feel free to send those directly to us at the hotel. Thank you for taking the time to leave your feedback.
"Will stay here again in a heartbeat!"
We had to vacate our apartment complex due to a water main break this past weekend. Fun, fun! This hotel is close to us and pretty affordable for a Friday night, so this was an easy thumbs upGenuine Hotels.com guest review
Carpet was stained. Electrical outlets on lamps didn't work.Genuine Hotels.com guest review
"Fine business hotel"
A very serviceable hotel for business travel. The breakfast restaurant did a nice job.Genuine Expedia guest review
"Good Hotel Good Staff Hard to get too"
Overall GoodGenuine Hotels.com guest review
The hotel was really nice ..even my 6 year old daughter loved the comfort.Genuine Hotels.com guest review
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