"OK Hotel...Problem with Room A/C"
Stayed here once before and it's an okay hotel for business travel. What occurred on my last visit may have been a freak occurrence but it was frustrating. I got to my room around midnight, room was warm so I turned down A/C, fell asleep...but woke up at 4:30 AM and the room had not cooled down and was sitting at 78. When I checked out I informed the […] front desk and the response was no response. I typically don't review negatively but when the hotel has not trained its staff to adequately respond to customer complaints it bugs me. Read moreGenuine Expedia guest review
Over all it was a very nice stay, there was some black stuff in the tub when we arrived but I didn't bother the front desk I just cleaned it up. Very nice people and not to far from downtown. I would stay there againGenuine Hotels.com guest review
Any time we travel to Austin - 4 times per year - we stay at this hotel. Even tho' it is located at the corner of two major highways, it is one of the quietest hotels. Staff are excellent, rooms always clean w/very comfortable beds, the ease of going to the "Sports Bar/Grill" right onsite offers a fun and tasty menu. You will not be disappointed if […] you book this hotel. Read moreGenuine Hotels.com guest review
"Nice and friendly employees!"
very quick check -in and very nice rooms, would definitely stay againGenuine Expedia guest review
"Nice Hotel with Convenient Access"
The hotel staff was friendly and the rooms were clean. The facility is in close proximity to Austin attractions, and access to Mopac and 183 is convenient.Genuine Expedia guest review
"Nice hotel but not worth the price."
There visible stains (of God knows what) on comforter and bed skirt. I requested a king bed when made reservations but was only double beds available.Genuine Expedia guest review
"easy access to Austin and surrounding area"
Just a little bit more effort would have changed the stay. The shower curtain was ripped at all rings. Paint job in bathroom clearly did not use blue tape to mark edges. Staff overall friendly and polite. Rooms were cleaned in a timely and effiicient manner.Genuine Expedia guest review
"No Mini Fridge or Continental Breakfast"
Overall good experience. Surprised by the absence of in room mini fridge and no continental Breakfast that seems to be the standard now. Noticed the Restaurant had 3 or 4 patrons at 8:00am.Genuine Expedia guest review
I will not stay there again and believe that this hotel is a step down for holiday inn. I have stayed at many other places that have been much nicer in the holiday inn brand. Shower cracking and shower head fell off. Fixed but the adjustable height did not work so taking a shower was hard. Quality of room poor You can tell that this is a old hotel just […] trying to keep it running. Bandaid when they should have taken it out and replaced it. Read moreGenuine Expedia guest review
"Was good. Not great"
Overall, the place is good. There are no close restaurants... There were ashes in the tub. So, someone smoked in the room. Plus, housekeeping did not clean it.Genuine Hotels.com guest review
Very disappointedGenuine Hotels.com guest review
"Pools and hot tub is great. Everything else sucks!"
We only liked the indoor and outdoor pools & the hot tub. Everything else was well below par. No hot showers in the evenings, only during the day. Shower was a nightmare. Drain didn't work well and left the bathroom floor flooded. We received a walk-in shower because it's all they had left for king size. Strongly disappointed for where I chose for us […] to celebrate my 40th birthday in Austin. If it wasn't for the indoor pool. I wouldn't have been lured here. Read moreGenuine Hotels.com guest review
I love this hotel - it's a step above any Holiday Inn to which I've ever been! It's my third time staying here, and while the location is a bit confusing to get to, it's more than worth it for the amenities, friendly staff, and lovely rooms and atmosphere!Genuine Expedia guest review
Excellent front desk customer service.Genuine Hotels.com guest review
"Nice neighborhood, comfortable room!"
I was travelling alone and felt safe in this hotel. Also, the bed was super-comfortable and the room was immaculate! Breakfast in the restaurant was delicious and the popcorn in the lobby late at night was a nice touch. I can't wait to stay again!Genuine Hotels.com guest review
The hotel was nice, the staff was great. Although they claim to be smoke free, it took three room changes to find one without smoke smell. The surrounding neighborhood was great for walking, tree covered streets for miles.Genuine Hotels.com guest review
Staff went above and beyond, but acted like it was a part of their job. I even wrote the GM to tell him. Excellent! Nice to know people are still around like this!Genuine Expedia guest review
"Near Whole Foods and restaurants"
The pool/hot tub was a bit too chlorinated it seemed, but overall it was a decent hotel, worth the price. Nice, roomy bathroom with separate sink.Genuine Hotels.com guest review
Our room was clean and the amenities were adequate. The linens sparkling clean and arranged in an appealing fashion. Only criticism was someone yelled or sang out in the hallway in the night!! Otherwise all was fine including breakfast the following morning.Genuine Hotels.com guest review
"no air conditioning/no breakfast"
We asked for someone to help with air conditioning at 10:30pm. We were finally moved to a new room at 12:30am. We paid for breakfast the next morning and received a $20 ticket towards breakfast at the hotel. On the morning we went to breakfast, we waited for 45min and only received our drinks. We were never able to even order our food for that long. […] Finally we had to leave without kids getting to eat and a waste of the money we paid towards breakfast. Read moreGenuine Hotels.com guest review
Nothing like trying to sleep in and there is construction going on above your room! Didn't need a wake up call because the hammering started at 7am.Genuine Expedia guest review
"Hotel needs renovating badly!"
First, I would like to say that the staff if this hotel is great. They were very helpful and welcoming. That is the only positive thing I can say about our stay. The room smelled musty. There was a large amount if dirt on the ceiling of the room. The room the spa was in needed cleaning. Very disappointed in this hotel .Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for recognizing the efforts of our staff. Please accept our apologies for the challenges you experienced during your stay. I will be sharing your feedback at this week's staff meeting and we will get these items corrected. Thank you for taking the time to give us your feedback; it makes us better.
Good location and easy to get into. It would help if there are signs posting it's location since it was tricky to find with all the complex highway exits. The halls need a little of TLC. Otherwise, great location.Genuine Hotels.com guest review
"It's no Holiday Inn Express"
I had just stayed in a Holiday Inn Express which I was extremely pleased by, so I thought I'd give the regular "full service" Holiday a shot. Let me be clear, there is nothing wrong with this hotel. It's just a little older and run down compared with where I had just stayed. I was expecting the same standard and quality of a Holiday Inn Express I had […] just been at and the two could not have been more different. It was just a big let down. Decent hotel for the price though and the staff was friendly enough. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for recognizing the efforts of the staff. We hope to have you back in the near future.
"The hotel is an excellent value.... I will be back"
The front desk staff was friendly and worked at the busiest time of day.. to get me into my room quickly! When I got to my room, the shower faucet was completely disassembled and lying on the edge of the tub. Just as I picked up my phone and deciding the best way to handle this situation, there was a maintenance man at my door... ready to take care […] of it. He had it taken care of out of my room in less than 10 minutes! Read moreGenuine Expedia guest review
"decent place to stay"
It was necessaryGenuine Hotels.com guest review
"close to conferance center"
loved the stay, the sports bar was fun, confortable room and ever greater staff: Breafast was outstanding. The layout of the hotel was very nice.Desk staff, Jordan and Josh helpful and friendly . Callie the waitress for breakfast did an outstanding job.Genuine Hotels.com guest review
"close to highways"
there was a problem w/ the internet which was resolved pretty quickly, otherwise perfect. The breakfast coupon is worth getting.Genuine Hotels.com guest review
"Business Park HI, Austin, a pleasant surprise"
Quite an improvement over the old HI profile. Staff could not have been more friendly and accommodating. Lobby and pools were beautiful. Really did not expect the posh interior from the ho-hum exterior. Service was excellent. Housekeepers were hard workers, kept rooms immaculate. Rooms nicely appointed and attention paid to presentation of pillows, […] spreads, towels, tissues. Drawbacks: creaky bed, ac/heating unit made so much noise I had to turn it off to sleep, pillows not comfortable and even the "soft" tagged ones were too hard for me, hair dryer didn't work, but I always bring my own. Wish they had another place to have dinner other than the Sports Bar. I wanted peace and quiet but was surrounded by 14 TV's all on different sports stations - a guy's Heaven, I guess, but not for me. Service there, too, was excellent, wait staff really hustled. In all, I would stay there again just because every employee I encountered knew about good customer service, friendly smiles, and upbeat personalities and give the impression they're very happy to work there. Read moreGenuine Expedia guest review
Nice enough hotel, but room was located over a hydraulic pump of some sort...ran all night. That's my only beef with it.Genuine Hotels.com guest review
Quiet and clean. Room was small but just fineGenuine Hotels.com guest review
"Good location-overall not bad"
So, the room was clean and for the most part not a bad place to stay. The food at the sports bar was less than spectacular but the resturant for breakfast was really good. The facility is a bit older but it was clean and quiet.Genuine Hotels.com guest review
"Austin HI exp"
Everything was just fine at least as good as to be expected in any hundred dollar a night hotelGenuine Hotels.com guest review
"Busy Weekend No stress Hotel stay"
I only needed the room for 6 hour nap and a late check out. They were very accommodating . The front desk hosts couldn't have been better. Room was quiet even for being next to elevator and a wedding party was staying here as wellGenuine Hotels.com guest review
"Enjoyed the stay"
This hotel was close to my sons apartment. This is why i booked it. I was very pleased with the front desk service, cleanliness of the rooms as well as the hotel itself. Will stay here again.Genuine Hotels.com guest review
"Great Place to Stay"
I rented this room for my son and his fiancé firbthe weekend for her birthday and they had a spectacular time. They loved the hotel, the service and the ambiance!! That both said they would definitely go back. Thanks Holiday Inn.Genuine Hotels.com guest review
"Avoid It If you Can"
There are only two things of note about this Holiday Inn, the Legends Sports Bar had good bar food and the Hotel staff was friendly and smiley. Our room on the second floor was worn out. Lamp shades were old and ripped. We couldn't open the Ironing Board all of the way and then it couldn't be closed. No closet space and the bathroom had virtually nondescript […] tile and no ventilation system (whew). On our last night we were out all day until around 10PM and were shocked to find that our room was not made up; we had to call for towels and wash cloths. This is a bad hotel experience even at half the price. Read moreGenuine Hotels.com guest review
hotel was great. had a problem with quite a few people taking two parking spaces . there where even boats and trucks taking up 7 or 8 spaces.Genuine Expedia guest review
"Good deal for Austin"
This place is fine, not the best of the best of course, but one of the best values to be had in Austin. Sure, you're not right downtown, so driving is required, which is sometimes a chore in Austin, but it really isn't far from all the various attractions in town as well as Lake Travis. My only small complaint was the the computers in the business center […] were buggy to the point of being useless, so I just used my phone for internet research instead. All the staff were terrific. I've been here before, and I'll be back again next time I'm in town. Read moreGenuine Hotels.com guest review
Love the pool.Genuine Hotels.com guest review
Enjoyed everything. .. thanks for awesome hospitalityGenuine Hotels.com guest review
Nice place, good valueGenuine Hotels.com guest review
Very hot and small for the price . Not what p8cture showedGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Please accept our apologies for your experience. I would love to have more details so we can resolve for future guests; feel free to send those directly to us at the hotel. Thank you for taking the time to leave your feedback.
"Will stay here again in a heartbeat!"
We had to vacate our apartment complex due to a water main break this past weekend. Fun, fun! This hotel is close to us and pretty affordable for a Friday night, so this was an easy thumbs upGenuine Hotels.com guest review
Carpet was stained. Electrical outlets on lamps didn't work.Genuine Hotels.com guest review
"Fine business hotel"
A very serviceable hotel for business travel. The breakfast restaurant did a nice job.Genuine Expedia guest review
"Good Hotel Good Staff Hard to get too"
Overall GoodGenuine Hotels.com guest review
The hotel was really nice ..even my 6 year old daughter loved the comfort.Genuine Hotels.com guest review
"I'd stay again"
Having kids, indoor pool is such a plus especially when its big and inviting. The lobby is open and welcoming. Small drawback are the booked weddings/parties- party guests tend to hang out all over the hotel. They perform the ceremony part of the event where public can see so sometimes you feel silly passing a semi-formal wedding/party in your flip […] flops heading to the pool. Otherwise, very comfortable and clean, I'd stay again. Read moreGenuine Hotels.com guest review
"A great time was had by all"
I don't stay in places much but this was the tops. The room was clean,and up-to-date- there was free WiFi which was HUGE for my son. The staff (particularly Jordan and Art) were great. They helped us find places, places to eat, made suggestions and were definitely all about making our stay a pleasurable one.Genuine Expedia guest review
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