"Hotel needs renovating badly!"
First, I would like to say that the staff if this hotel is great. They were very helpful and welcoming. That is the only positive thing I can say about our stay. The room smelled musty. There was a large amount if dirt on the ceiling of the room. The room the spa was in needed cleaning. Very disappointed in this hotel .Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for recognizing the efforts of our staff. Please accept our apologies for the challenges you experienced during your stay. I will be sharing your feedback at this week's staff meeting and we will get these items corrected. Thank you for taking the time to give us your feedback; it makes us better.
Good location and easy to get into. It would help if there are signs posting it's location since it was tricky to find with all the complex highway exits. The halls need a little of TLC. Otherwise, great location.Genuine Hotels.com guest review
"It's no Holiday Inn Express"
I had just stayed in a Holiday Inn Express which I was extremely pleased by, so I thought I'd give the regular "full service" Holiday a shot. Let me be clear, there is nothing wrong with this hotel. It's just a little older and run down compared with where I had just stayed. I was expecting the same standard and quality of a Holiday Inn Express I had […] just been at and the two could not have been more different. It was just a big let down. Decent hotel for the price though and the staff was friendly enough. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for recognizing the efforts of the staff. We hope to have you back in the near future.
"The hotel is an excellent value.... I will be back"
The front desk staff was friendly and worked at the busiest time of day.. to get me into my room quickly! When I got to my room, the shower faucet was completely disassembled and lying on the edge of the tub. Just as I picked up my phone and deciding the best way to handle this situation, there was a maintenance man at my door... ready to take care […] of it. He had it taken care of out of my room in less than 10 minutes! Read moreGenuine Expedia guest review
"decent place to stay"
It was necessaryGenuine Hotels.com guest review
"close to conferance center"
loved the stay, the sports bar was fun, confortable room and ever greater staff: Breafast was outstanding. The layout of the hotel was very nice.Desk staff, Jordan and Josh helpful and friendly . Callie the waitress for breakfast did an outstanding job.Genuine Hotels.com guest review
"close to highways"
there was a problem w/ the internet which was resolved pretty quickly, otherwise perfect. The breakfast coupon is worth getting.Genuine Hotels.com guest review
"Business Park HI, Austin, a pleasant surprise"
Quite an improvement over the old HI profile. Staff could not have been more friendly and accommodating. Lobby and pools were beautiful. Really did not expect the posh interior from the ho-hum exterior. Service was excellent. Housekeepers were hard workers, kept rooms immaculate. Rooms nicely appointed and attention paid to presentation of pillows, […] spreads, towels, tissues. Drawbacks: creaky bed, ac/heating unit made so much noise I had to turn it off to sleep, pillows not comfortable and even the "soft" tagged ones were too hard for me, hair dryer didn't work, but I always bring my own. Wish they had another place to have dinner other than the Sports Bar. I wanted peace and quiet but was surrounded by 14 TV's all on different sports stations - a guy's Heaven, I guess, but not for me. Service there, too, was excellent, wait staff really hustled. In all, I would stay there again just because every employee I encountered knew about good customer service, friendly smiles, and upbeat personalities and give the impression they're very happy to work there. Read moreGenuine Expedia guest review
Nice enough hotel, but room was located over a hydraulic pump of some sort...ran all night. That's my only beef with it.Genuine Hotels.com guest review
Quiet and clean. Room was small but just fineGenuine Hotels.com guest review
"Good location-overall not bad"
So, the room was clean and for the most part not a bad place to stay. The food at the sports bar was less than spectacular but the resturant for breakfast was really good. The facility is a bit older but it was clean and quiet.Genuine Hotels.com guest review
"Austin HI exp"
Everything was just fine at least as good as to be expected in any hundred dollar a night hotelGenuine Hotels.com guest review
"Busy Weekend No stress Hotel stay"
I only needed the room for 6 hour nap and a late check out. They were very accommodating . The front desk hosts couldn't have been better. Room was quiet even for being next to elevator and a wedding party was staying here as wellGenuine Hotels.com guest review
"Enjoyed the stay"
This hotel was close to my sons apartment. This is why i booked it. I was very pleased with the front desk service, cleanliness of the rooms as well as the hotel itself. Will stay here again.Genuine Hotels.com guest review
"Great Place to Stay"
I rented this room for my son and his fiancé firbthe weekend for her birthday and they had a spectacular time. They loved the hotel, the service and the ambiance!! That both said they would definitely go back. Thanks Holiday Inn.Genuine Hotels.com guest review
"Avoid It If you Can"
There are only two things of note about this Holiday Inn, the Legends Sports Bar had good bar food and the Hotel staff was friendly and smiley. Our room on the second floor was worn out. Lamp shades were old and ripped. We couldn't open the Ironing Board all of the way and then it couldn't be closed. No closet space and the bathroom had virtually nondescript […] tile and no ventilation system (whew). On our last night we were out all day until around 10PM and were shocked to find that our room was not made up; we had to call for towels and wash cloths. This is a bad hotel experience even at half the price. Read moreGenuine Hotels.com guest review
hotel was great. had a problem with quite a few people taking two parking spaces . there where even boats and trucks taking up 7 or 8 spaces.Genuine Expedia guest review
"Good deal for Austin"
This place is fine, not the best of the best of course, but one of the best values to be had in Austin. Sure, you're not right downtown, so driving is required, which is sometimes a chore in Austin, but it really isn't far from all the various attractions in town as well as Lake Travis. My only small complaint was the the computers in the business center […] were buggy to the point of being useless, so I just used my phone for internet research instead. All the staff were terrific. I've been here before, and I'll be back again next time I'm in town. Read moreGenuine Hotels.com guest review
Love the pool.Genuine Hotels.com guest review
Enjoyed everything. .. thanks for awesome hospitalityGenuine Hotels.com guest review
Nice place, good valueGenuine Hotels.com guest review
Very hot and small for the price . Not what p8cture showedGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Please accept our apologies for your experience. I would love to have more details so we can resolve for future guests; feel free to send those directly to us at the hotel. Thank you for taking the time to leave your feedback.
"Will stay here again in a heartbeat!"
We had to vacate our apartment complex due to a water main break this past weekend. Fun, fun! This hotel is close to us and pretty affordable for a Friday night, so this was an easy thumbs upGenuine Hotels.com guest review
Carpet was stained. Electrical outlets on lamps didn't work.Genuine Hotels.com guest review
"Fine business hotel"
A very serviceable hotel for business travel. The breakfast restaurant did a nice job.Genuine Expedia guest review
"Good Hotel Good Staff Hard to get too"
Overall GoodGenuine Hotels.com guest review
The hotel was really nice ..even my 6 year old daughter loved the comfort.Genuine Hotels.com guest review
"I'd stay again"
Having kids, indoor pool is such a plus especially when its big and inviting. The lobby is open and welcoming. Small drawback are the booked weddings/parties- party guests tend to hang out all over the hotel. They perform the ceremony part of the event where public can see so sometimes you feel silly passing a semi-formal wedding/party in your flip […] flops heading to the pool. Otherwise, very comfortable and clean, I'd stay again. Read moreGenuine Hotels.com guest review
"A great time was had by all"
I don't stay in places much but this was the tops. The room was clean,and up-to-date- there was free WiFi which was HUGE for my son. The staff (particularly Jordan and Art) were great. They helped us find places, places to eat, made suggestions and were definitely all about making our stay a pleasurable one.Genuine Expedia guest review
Hotel was clean and well kept up, staff was friendly.Genuine Expedia guest review
"Our go-to hotel"
This Holiday Inn has become our go-to place to stay in Austin since coming here for business last year. At the time, it was close to the location of our training, but now my wife and I stay here every time we're in Austin! The hotel looks great, comfortable rooms, easy access to surrounding destinations, and away from the traffic and hassle that downtown […] can bring. It's also consistently affordable compared to comparable options. The ONLY downside, there's really nothing within walking distance. Read moreGenuine Hotels.com guest review
"unhappy this time staying"
the bed was very uncomfortable...no support at all and you felt like you were rolling into the middle of the bed. Did not receive a good night's sleep. A/C was loud! Had to adjust the TV volume three bars when the A/C came on. I was pleased my first time staying here but not now.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Julie, Please accept our sincere apology for your most recent experience. A good night's sleep is a fundamental for us and we did not give that to you. We would also like to offer our front desk services to you in the future. They are happy to provide mattress alternatives. I will be sure to share your feedback with our rooms team so we can be extra diligent in checking for substandard mattresses.
This hotel needs A LOT of updating and maintenance. It is definitely worth the extra money to stay elsewhere.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for taking the time to provide your feedback. We hope you were able to enjoy an clean and well kept room while getting to know someone on our staff who takes great pride in their friendly service. If you ever have the need for a hotel room in NW Austin again, I would love to treat you to breakfast.
Very good value option in Austin. Clean rooms and very helpful staff. Need to modernize the lobby and dining area. Would staff again.Genuine Hotels.com guest review
"Good quite weekend getaway"
Good get away for a weekend in the summer. 10 minute drive to downtown Austin. One of the elevators was broken, and the hot tub closed too early, but other than that, this hotel was pretty okay.Genuine Hotels.com guest review
"Nice room, not much else"
Friendly staff at check in and the room service runner was too. I had high hopes based on warm welcome. Room was clean, but matresses on beds need to be replaced as they are way too worn and soft (they almost wobbled). Pillows seemed old or at least, inexpensive. Housekeeping did a good job on room refresh. Restaurant left some to be desired, food was […] just ok and breakfast was understaffed (one server and one busser) unless everybody eats buffet. I found the selections to be uninspired. Ordered sliders and seasoned fries one night. Got mostly bread and onion and ketchup was spicier than the "seasoned" fries. Plenty of parking as long as you don't mind lugging bags from a lower outdoor lot in 96* heat (no bellman service, no secure bag drop that I could see). Would stay again in a pinch as it has a desired location and price was better than a downtown stay. Read moreGenuine Hotels.com guest review
"Excellent for the price"
Most courteous hotel staff I've seen in any hotel. They want you to enjoy your stay and we did. They did everything they could to ensure our stay was top notch. The only critique I can offer is it is a slightly older hotel and you can tell. If they did a minor face lift this would be a superb stay.Genuine Hotels.com guest review
pointed shower so when you turn on it sprays you. Pillows are small more like a square. Annoying.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Sam, Please accept our apologies with regard to your shower. I will be sure to share this with our wonderful guestroom attendants as a reminder as to the importance of details. With regard to the pillows...WE AGREE. We just completed an order to replace all pillows in our king rooms and our double beds are next!
Great hotel but we had to travel through a maze to get to the hotel.Genuine Hotels.com guest review
wonderful experienceGenuine Hotels.com guest review
"Very centralized hotel location"
Very clean hotel with friendly staff and located between two major highways, however, a little difficult to reach the front door by car after traveling through neighborhoods.Genuine Hotels.com guest review
"We won't be back"
I had to go down to the front desk multiple times - mainly because my phone didn't work, and also because they kept forgetting about us. The A/C made a horrible noise, the maintenance man was rude when he (finally) came up - then just grabbed a shop-vac and vacuumed out the sink to fix the A/C??? That only worked for a few minutes, then the noise came […] back. There was mold in the bathtub, and when I told 2 different people about it, they just said they'd tell housekeeping and it would be handled during the next inspection. Read moreGenuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area David, Thank you for taking the time to provide feedback from your recent experience. I would like to apologize for the inconvenience you endured and have taken your feedback to our team leaders and staff to ensure this does not happen again in the future. I would love to host you again in the future should you be in the area.
"Not worth the money."
I book this hotel a week before I went down. It was crazy expensive. I asked for a 2 bedroom I got a single king bed, with 3 people on the trip and my buddy has to sleep to sleep on a cot. They said the hotel is booked and there's no extra room. We used their gym and it was a joke. We have gym memberships but there was no LA fitness around the area. […] Their tv has signal issues, over half of the channels are flickering. We stayed at the double tree on our previous visit and it wa great. Never again holiday inn. Read moreGenuine Hotels.com guest review
We have stayed in much nicer rooms for a lot less money. the vanity is Very small. The coffee maker is only a 1 cup maker and is guaranteed to make a huge mess all over the tiny vanity. The rooms are very noisy. The people talking down the hall sound like they are in your room. The breakfast in the restaurant was good but not worth the price gouge. […] The burgers in the sports grill were forgettable and again you are price gouged. This hotel is very hard to get in and out of, if you don't already know your way around you will spend a lot of time trying to find your way. Read moreGenuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for taking the time to provide your feedback; we regret that we did not deliver an experience that met your expectations. Since you did not prefer the one-cup coffee maker, I would like to invite you to our complimentary lobby coffee station. This is equipped with incredible add-ons such as whip cream, chocolate, vanilla, hazelnut, etc. Also, great news on the burgers! We just completed a tasting with incredibly creative and tasty new burgers, complete with brioche buns. This menu should be rolled out within the next 21 days. We invite you back so we can show you a whole new experience. Sincerely, Donn Thompson
"Difficult to find"
The hotel is difficult to find -- even for GPS. The hotel uses a sports bar as its restaurant (dinners), and because the hotel is smack dab on the freeway, there are no walking options. Being so difficult to find, I was reticent to venture out, since it would take a long time to find my way back. The $20 credit for breakfast was nice, tho.Genuine Hotels.com guest review
"Horrible Bed and Pillows!"
Bed and Pillows were the most uncomfortable things I've ever slept with! Completely ruined it. The Bathroom was very plain and no mirror in the same room as the shower.Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for taking the time to provide the details of your experience. Please accept our most sincere apologies for your poor night's rest. I will share this review with our team so we can inspect our beds and pillows for any defects. We hope you have a chance to serve you again and look forward to offering pillow and mattress alternatives.
This hotel is located close to just about everything in Austin, I was visiting my parents who live in an Independent Living facility at The Arboretum which was just a few minutes away, I also went downtown which was about a 15 minute trip. The hotel was only about 30 minutes from the airport,Genuine Expedia guest review
Loved the location of the hotel. I was about 5 or 10 minutes from everywhere I needed to be. Room was wonderful, the only few things was that the bed squeaked and we were under the ice machine or something because it ran all day until about 10 or 11. I also didn't realize that the rooms faced inside the hotel. Which makes since, since you are in a residential […] neighborhood. You do have to go through a residential neighborhood to get to the hotel. I almost passed the turn. Read moreGenuine Hotels.com guest review
This hotel is the best one I have stayed in in the area.Genuine Hotels.com guest review
The bathroom needs major updating. The bathtub drained very slowly. The fan barely worked so there was too much humidity when you took a shower. When you flushed the toilet you had to hold the handle down for way to long. Also it was very hard to find if you are out of state.Genuine Hotels.com guest review
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