Inn at Albany Mall - Albany

The room was very large and very clean. I was a bit nervous since there were only a handful of guests staying there. I later found out when I was checking out that it will be torn down and replaced by a restaurant in March.

Genuine Hotels.com guest review

Deplorable. Good place to start a prison. You will need a bulldozer to begin project.

Genuine Hotels.com guest review

I had a wonderful stay at the Inn At Albany Mall and was sadden to learn that it was slated to be demolished in Jan. 2012. I had a lovely room and the people who worked there took excellent care of me during my stay. It felt like my home away from home.

Genuine Hotels.com guest review

This Hotel is closing so all the extra's are no longer available to you, such as extra towels or getting your room service for more than one night stay.

Genuine Hotels.com guest review

hotel is closing jan 18, so that might be the reason that the staff was extremely rude. desk clerk refused to call a taxi. i was told that they did not clean the rooms daily & when i requested either the beds be made with clean sheets or be given a different room, i was given the sheets & told to make the beds myself.

Genuine Hotels.com guest review

HORRIBLE EXPERIENCE!!!! Clerk wanted me to sign a paper but wouldn't let me see what was on the other side of paper - we actually was in a tug-of-war because I refused to sign a paper I couldn't read. Hotel was closing on 31 Dec 11, but noone informed me until I arrived at the hotel. Hotel was junky; rooms were open; outside doors were open (no security); […] clerks were not helpful; rooms were not cleaned any days; no clean towels, and the list goes on. Read more

Genuine Hotels.com guest review

We stayed here for three nites. The location was terrific--right across the road from the Albany mall!! The hotel was in very good condition....but I guess we will never stay there again because as of Dec 31, 2011 they are closing down and are going to demolish the hotel and put up an Olive Garden. What a waste!!!! But, I guess if you have enough money […] anything is for sale. But, it really was a nice hotel in a good location. Read more

Genuine Expedia guest review

We were notified upon arrival that the hotel was going out of business in five days. There would be no maid or laundry service. It was clean, neat and pleasant but with all the empty rooms and hallways is was like staying in the Shining hotel with Jack Nicholson. The locks were broken to the outside and doors pushed open without a key. We stacked chairs […] and suit cases in front of the door on the inside. Didn't get much sleep. Too bad, it looked well kept and a nice place. Read more

Genuine Expedia guest review

The hotel staff is very nice. The hotel is conveniently located. The rooms and hallway are filthy and this could be corrected by firing the manager of room cleaning and hiring someone who can see the floor because the trash and filth is right under their noses and stays there for days. I like the hotel and hope a manager will read this and do somet […] hing. Read more

Genuine Hotels.com guest review

Website ad was a little misleading. The hotel has obviously just re-opened under new ownership. Furnishings, carpeting and decor are worn and dated, bathrooms are badly in need of upgrading. Staff were pleasant and helpful. The restaurant and bar on site were not open either night I stayed there. The price was reasonable and the place is close to highways […] and restaurants. Grocery stores nearby. I would have felt better about this if the website ad represented the actual condition of the hotel and rooms. I understand going through a renovation and new ownership, but be honest about it. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was very clean and neat.The staff was friendly and the location was very convenient to restaurants and the mall.

Genuine Hotels.com guest review

Hotel located near shopping mall and grocery , nice homey feeling about the room my stay was very co Comfortable.

Genuine Hotels.com guest review

Hotel was very nice, especially for the price. Rooms have nice size refrigerator and back door in the room makes it convenient to get to your car. Staff was very nice and hospitable. Would stay there again.

Genuine Hotels.com guest review

I arrived in town and was expected for thanksgiving dinner, therefore I never looked over the room.When I arrived later that night to my hotel room I realized there were no bath towels and bathroom was unacceptable.I was told by hotel staff that they were short on wash clothes, and they were aware of bathroom condition.I asked to be switched, and was […] told no room was available for me to switch rooms.I would have never wasted a penny on my stay. The worst experience I have ever had... Read more

Genuine Hotels.com guest review

I live in Albany, but was under the process of relocating, so I stayed at the Inn at Albany Mall. My check in was very easy and my room was magnificent. It was very large, clean, and the bed slept like a dream! It was inexpensive for what I got. My room had all the amenities including a microwave and refridgerator. I had a great stay and would recommend […] it for however long they have left. I was sad to hear that the hotel was purchased and will be torn down soon to make way for Olive Garden. While I do love Olive Garden, I really did enjoy my stay enough to come back again. Read more

Genuine Hotels.com guest review

My first impression was that the outter apperance looked as if it were an apartment complex besides looking as if it wasn't open for service. I was better satisfied once I realized that I needed to go in and overall for the price it was a plesant surprise. I do understand the hotel is in transition from being a previous hotel chain to the Inn at Albany […] Mall. I do hope in the near furture if I return that better lighting will be achieved so foreign travelers such as myself will know they are open and doing business. My hotel room was nice with clean linens along with the bathroom; however, I did have a slight issue with the smell of my room and I assume it was from the room being closed in for a while and the toilet seat was loose but once the staffing was notified they immediately taken care of the problem. Again I would definately return because the location and the southern hospitality of Georgia is priceless for the Southeast Region of Albany is so gracious and welcoming. Read more

Genuine Expedia guest review

Hotel is old. BUT, staff was very friendly and place was clean. Right by highway and many restaurants. We needed a cheap place to stay for the holiday. Unfortunately, cheap also means scumbags. Loud, rude people up all hours of the nite. This place would hv been fine, besides that.

Genuine Expedia guest review

Clean room, good rate, free wi-fi. Great value.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

1. Coffee Pot 2. More than one towel.

Genuine Hotels.com guest review

One of the most pleasant hotels I've ever visited. The customer service was outstanding, the rooms were huge, it was right in the heart of Albany, & extremely quiet &I comfortable. I highly recommend the Inn at Albany Mall &I can't wait to stay there again soon!!!

Genuine Hotels.com guest review

This hotel should not be open: showers are not finished, telephones do not work, ac does not work in all rooms, holes in towels, dirty shower curtains, outside doors do not lock, no free breakfast.

Genuine Hotels.com guest review

Neat rooms, excellent customer service and close to majority of main attractions.

Genuine Hotels.com guest review

Always check to see if there is a bar in the hotel you will stay at. If you want to sleep then don't go here. Doors slamming and loud people all night! The shower was barely warm.

Genuine Expedia guest review

There were quite a few repair needed to the facility. Room was damp.

Genuine Hotels.com guest review

We only stayed one night. The location was great. Even though the motel is under renovation, we had no problems. Our room was very clean(no stale smell) and was very quiet. We enjoyed our stay. The hotel employees were very helpful and courteous.

Genuine Hotels.com guest review

I stayed here while traveling to Florida, and did not arrive untill after 1:30 AM. Check in was very fast, and the staff was very helpfull. The hotel looked nearly new, and the rooms were very nice and comfortable. The entire hotel is non-smoking, which as a smoker was a little bit of a downer for me, but I would stay there again regardless. Pool area […] looked nice, as did the resturant, though I did not partake of either. Check out was at 11, which allowed me plenty of time to sleep. My only complaint was that the bath tub / shower had been resurfaced, and some of the resurfacing material was starting to peel. Other than that, it was a great stay for the money, and I would gladly stay here again if I was in the area. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Inn at Albany Mall was absolutely awful I will never stay there ever again. I will never recommend this hotel to anyone.

Genuine Hotels.com guest review

We only spent one night in the room but I will stay there again on my next trip to Albany,GA.

Genuine Hotels.com guest review

My stay at this hotel was a pretty good one. The rates were reasonable as well. Nice location in walking distance to the mall, several eateries, and more!

Genuine Expedia guest review

this hotel is in a small liltte town called albany my thoughts was that it would be the worse but it wasn't it was great close to a mall and all kinds of stores to shop and eat it was that far from my family house whom i was there to see i was picking up my auntie so that we could come back to baltimore that is were i'm there even was a night club in […] the hotel and swimming pool over all it was a great stay and i would stay there again ! Read more

Genuine Hotels.com guest review

The rates were very affordable. The staff were very helpful and professional. The rooms were clean and plesant. My wife and I plan to comeback on our next visit. I would recommend this hotel to anyone.

Genuine Hotels.com guest review

The wash clothes where dingy looking. The tub was too dirty to even take a shower. Had to clean myself. The water is NOT hot. The hotel smell of old cigarette smoke.

Genuine Expedia guest review

This hotel is still undergoing renovation. Its in a good location. Although the rate was good and the bed was comfortable, housekeeping is terrible!!! They did not vacuum regularly; they don't wash your sink everyday; sometimes they don't leave you toilet tissue, drinking cups, enough towels. Very spotty cleanliness. The pool gate was still chained. […] I think they should have waited until they had it all together before reopening as the Inn at Albany Mall. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I do not remember her name because we talked so much but the Lady that checked me in was so pleasant. I was pleased with her generosity and great sense of humor. Thank you for having great service. The Lady that checked me out was also pleasant. I just wished I knew they entertained. I was all the round please with such great service in the 21 st century. […] That is hard to find, today. Again, Thanks. Read more

Genuine Hotels.com guest review

This was like the shining, only without all the fun, horrible situation, air-condition went out during stay, no phone in the room, iron was smashed and broken, the bathroom, was in poor condition needing repairs, leaky plumbing, no water pressure, just a dribble, horrible experience, thanks Expedia, never again.

Genuine Expedia guest review

Hotel has alot of potential. Under new management for the past 2 months. Should open the lounge nightly and open up business center for faster computer services.

Genuine Hotels.com guest review

For the price very nice stay. Front desk very professional and courtesy. Will stay again in future 

Genuine Hotels.com guest review

Front desk clerk is very friendly. i will recommend the hotel to my friends.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was an okay hotel overall. The staff were very polite and professional. Rooms were obviously dated, but comfortable.

Genuine Hotels.com guest review

When we booked this room, we were not told that it was still under renovation and that certain things were not finished to be used. The pool was open but the Jacuzzi was not. We looked at 3 rooms before we decided on one and the bathroom was still needing a new toilet seat and bathtub. The furniture in the room (except the bed) needed replacing. The […] front desk girl (Arlene) tried really hard to please us, and I give her kudos for that. Altogether I would say do not open for customers until the whole thing is finished. The area it was in, however was close to everything! I would not stay there again until it is finished. Read more

Genuine Hotels.com guest review

Overall, the stay was enjoyable. I was concerned when walking down the hallway to my room after check-in and it was very warm. Thankfully, my room did not share that warmth and the AC was working. Also, it was very disappointing that there were no lounge chairs at the pool. This hotel is still undergoing renovations, so I can't hold this against them […] too much. Staff at the front desk was friendly, but some of the staff does need more training on policy and communication to hotel guests. Read more

Genuine Hotels.com guest review

I don't even know how to convey in words what I experienced at this place. I'll just begin with the RAT FECES on the bed spread!! The excuse given by management was that it must've blown out from the vents due to recent renovations or some crap like that. It gets worse but I'll end with RAT FECES on the bedspread!!

Genuine Hotels.com guest review

This is the worst hotel that I've ever stayed at. On the second floor the rooms are extremely hot due to the design of the hotel. The toilet seat was brown and disgusting. There were spiders in the sink and in the tub. The sheets smelled awful. I wish I would have never booked this hotel.

Genuine Hotels.com guest review