"Right by the interstate"
This hotel needs a lot of attention. unfortunately we were staying during the cheerleading competition so it was loud and not great. But we got a great deal on our room and it met our immediate need. There was also a party going on downstairs so it just was a lot of craziness. The parking lot needs a lot of attention.Genuine Hotels.com guest review
I enjoyed the stay at the Regency Hotel but what I didn't like is that maintenance is very poor no ice machine worked toilets in lobby two out of three didn't work and two stand up stalls didn't work out of three. My room was okay but could have been great if the sleep number bed worked and my toilet would've worked But they said maintenance was on […] the way in I never seen them make it. They're breakfast and surrounding buildings were good in comfortable and Their party room is off the charts. Hope your stay is better than mines hope your stay is great or awesome rather than okay. Read moreGenuine Hotels.com guest review
The hotel is older but nicely renovated and maintained. The hotels.com price was terrific, as was the breakfast buffet. Dinner service was poor but the food was good. The employees all were very friendly and helpful. Snacks and soda were unavailable.Genuine Hotels.com guest review
It was o.k. but with all the maintenece the hotel was a little junky.Genuine Hotels.com guest review
"Amazing Hot Breakfast and Comfortable Bed!!!"
I live a couple hours from Dallas. My wife and I head overnight once a month for a break from the East Texas Piney Woods. The hotel is currently being renovated top to bottom which probably drove the great rate for my room. It's going to be exceptional when done. It's really good now! There is a full restaurant on site and the morning HOT breakfast […] buffet is wonderful. Spoiler alert: It has an Omelet station! The room was spacious and had a very comfortable bed with LCD TV. Bath towels were Huge! There were no hand towels and a drinking glass aside from the Styrofoam would be a nice finishing touch. It's a little tough to get to but is fully visible right off IH 635 on the LBJ Parkway.Exit Jupiter and swing back is the best way. I suspect the rate will rise once the construction is completed. I'll keep checking though. Read moreGenuine Hotels.com guest review
The first room we checked into the a.c. was broken. After everyone showered it felt like we were in a sauna. Called front desk and they immediately sent someone to fix it. Then found the sleep number bed was broken and kept deflating. Called maintenance and they aired it back up, but it still deflated through the night until it felt as if I was sleeping […] on the floor. I left for the day amd when I returned it was still hot. They finally moved me to another room. The next day an out an hour before check out I returned to my room and found my key didntwork. I had to go to the front to get it reactivated.ated- twice. Read moreGenuine Hotels.com guest review
"Nice for an conference Hotel"
It was a great stay.The bed was an air number type mattress but it didn't work. Busy but great parking and security. I would stay there again. The staff an older lady wasn't to informative about where the breakfast location was or the hours it was to be served. I didn't want the service but I didn't know.Genuine Hotels.com guest review
Cleanliness of room/hotel is unacceptableGenuine Hotels.com guest review
This place looked so much better in the pictures! The rooms have Sleep Number beds, one of ours was messed up so one side of the bed really caved in. Wouldn't inflate. The a/c was being blocked by the window curtain. The shower would be hot for about 5 minutes..at times the water temperature would change, hot & cold. The laundry room washers/dryers […] didnt work. Worst hotel stay ever! Read moreGenuine Hotels.com guest review
"Not what I expected."
The description doesn't fit the hotel. It was clean in the rooms but the hallways and stairwells were not clean. The lights kept flickering. The bar was not open for business and they only had one chef making omelets and not scrabbled eggs on the buffet so it was a very long line to wait for eggs. When made, however, they were very good.Genuine Hotels.com guest review
We had a good stay the staff was friendly and helpful. The only issues were they had some of the vending areas closed off due to non working machines and the elevator seemed like probably needed to be worked on.Genuine Hotels.com guest review
Great hotel, would definitely stay againGenuine Hotels.com guest review
A great stay and great hospitalityGenuine Hotels.com guest review
this hotel has been the worst hotel. There was stuff hanging off the ceiling. The room service was really bad. We call them to get a remote and my wife have to go get it cuz they never brought it. I needed a towel and we called them and sure enough my wife had to go get it cuz they never sent it.Genuine Hotels.com guest review
"Clean, comfortable, affordable"
Good overall but TV channel options need improvement.Genuine Hotels.com guest review
"it was pretty good."
One elevator was broken and the other needed to be painted because profanity was written in it.Genuine Hotels.com guest review
It was ok ...need more laundryGenuine Hotels.com guest review
It was great i left my dvd remote there and is not getting good feedback about them returning it.Genuine Hotels.com guest review
Wasn't the best experience, but wasn't the worst. Had lots of problems with the room. They moved me the next day to a better room. Also location isn't all that great, especially if you're in the west wing where you can't keep an eye on your vehicle.Genuine Hotels.com guest review
"Great management and clean rooms"
The rooms were very clean and the new management was very nice. I felt like I was their favorite guest. I will certainly come again.Genuine Hotels.com guest review
My stay was GREAT ✅✅✅ the rooms are really nice & MODERN FOR A REASONABLY PRICE!!! the bed o sooo comfy, also the breakfast was good too FYI they serve RESL BRESKFAST TOOO!!! FOR FREE.... I had a bacon omelettes n potatoes on juice yesssss they get 5star for location. N serviceGenuine Hotels.com guest review
Hotel has run down look broken windows. Bad real bad area. Did not feel safe. Would not have stayed there if my wife was with me. No Internet even though they included free internet. Etc. adult stores and drug pipe shop next door. Definitely would not return there.Genuine Hotels.com guest review
"I was fooled"
The pictures of this hotel give are taken at a good angle because this was on of my worst experiences when it comes to staying at a hotel. it was very old and smelled like smoke. When I pulled to cover back on the bed sheet was a yellow substance. Just a very bad experience.Genuine Hotels.com guest review
Wonderful experience with a hotel going through renovations. I highly recommend themGenuine Hotels.com guest review
This is somewhere you want to stay!! Under new management and they couldn't do enough to make my stay a great experience! The rooms were clean and the bed was amazing!! Sleep Number I would highly recommend a stay!!Genuine Hotels.com guest review
I stayed here one night and I was very impressed with the room .Being that the hotel was located in an so so location.Genuine Hotels.com guest review
"Not a good hotel"
I'm sure this hotel was gorgeous 50 years ago. The parking lot is poorly lit. The magnetic doors won't open. The only way in the building is thru the front door. The gift shop, club and restaurant are closed/ empty. All of the ice machines and coke machines are out of service. There was trash on the counters by the elevators, loose vents and baseboards […] peeling in the hallways. If you don't put up a do not disturb sign, expect housekeeping to start knocking at 8 am to see if you're ready to leave yet. Will not be back to this hotel. Read moreGenuine Hotels.com guest review
"Amazing new management"
it was a very pleasant stay with staff ready to do anything to make my stay comfortable. Free hot continental breakfast with cook making omelet with ingredient choices right on spot made my day. It was warm welcome and happy check out. I will got o this hotel when ever I am in Dallas Texas.Genuine Hotels.com guest review
good value for the money.Genuine Hotels.com guest review
"Room was clean & had all the necessary amenities"
It was awesomeGenuine Hotels.com guest review
"Fair at best"
Needed room because power was out at home. No soft drinks or water available in vending machines in entire hotel - recommended a gas station a short walk away. Heater really smelled when turned on and Sleep Number bed didn't work but... price was right & power came on at home in the morning so it served our needs - we're glad to be back in our now heated […] home! Read moreGenuine Hotels.com guest review
"Great Hotel. Affordable Price"
I loved it. Very nice and convenient. I stayed over thanksgiving.Genuine Hotels.com guest review
"Older hotel, reasonable price"
Large older hotel, using only one wing. Had a room for self and another for daughter & husband, could not get rooms next to or across from each other. One room did not have working key and only received one key per room. Back entrance was not secured and doors were in need of cleaning and repair. Driveway and entry very dark. Select Comfort bed control […] did not work well, difficult time adjusting mattress. One area on wall had messy patch job. Shower had water drops visible. Read moreGenuine Expedia guest review
"50's hotel & looks it"
Bad experience from the very start. Very difficult to find the place; address is on LBJ Fwy (feeder road) but actual access is on cross street. Signage very poor with access up driveway by adjacent condos. Nothing to identify lobby. Hotel very old and dated. Much of hotel under lock and not accessible. Perimeter not secure; locks on doors broken. Very […] noisy all night: heavy trucks, motorcycles, and trains. The room we stayed in was also dated but clean. You could tell staff were trying to make the best of a poor condition. The bed was very uncomfortable. Continental breakfast consists of the very basics. Read moreGenuine Expedia guest review
"Summary of Hotel Stay"
The ice machine nearest to the room was not in service. There was trash scattered all over the parking lot including beer bottles left under my car tires. The front desk clerk was not very friendly. The lounge which was a promotional feature was not open the restroom in the lobby had feces smeared all over the walls. The phone in the room did not work. […] There was mold in closet base board. And finally, the walls were so thin that you could hear peoples conversations in the adjacent room. Read moreGenuine Hotels.com guest review
"HORRIBLE LOCATION NEXT TO CONDOMS TO GO"
THEY HAD TO SWITCH MY ROOM 3 TIMES BECAUSE THEY KEPT PUTTING ME IN A ROOM TO WHERE THE SLEEP NUMBER BED DIDN'T WORK. THE ROOM THEY ENDED UP GIVING ME, THE BED ONLY WORKED ON ONE SIDE. THE COAT HANGER RACK WAS HANGING OFF THE WALL. THE CORNERS OF THE WALLS WERE ALL CORODED AND GROSS AND THE HOTEL SMELLS BAD. THE BREAKFAST CONSIST OF CEREAL AND TOAST […] . Read moreGenuine Expedia guest review
"Staff was not on hand when needed"
Would stay only on and Emergency bad neighborhood too many people out with drugs did not feel safe.Genuine Expedia guest review
"I would not recommend this hotel to anyone."
There is nothing good to say about this hotel, except the front desk clerk who was friendly. The pool was closed and we had two kids with us; the stool did not work; the a/c never got below 79; the area was not good, and not safe, including a large sign next to the hotel "Condums for Sale". I have traveled all over the world, and have not stayed in […] anything this bad. I moved the next night. Read moreGenuine Expedia guest review
It was great and i felt at home i love the sleep number bed and flat screen tv.The air conditioner is sort of blocked by the microwave and fridge so the room was not as cold as i would have liked but it was cool .Genuine Hotels.com guest review
"Needs some work"
Everyone was nice and it was clean but the hotel is in need of repairGenuine Hotels.com guest review
"Moving cross country"
I am moving from east coast to west coast and stopped in this town after my second night of driving. I have two cats with me and am on a budget but still wanted to stay in clean and pretty places along the way. This was the best of the week. I was disappointed that the pool was drained, and I've never seen such chincy shampoo and soap samples, but otherwise […] it was a pretty, clean, and fresh-smelling room with a great bed. Read moreGenuine Expedia guest review
"Looks can be deceiving"
The pictures are not accurate. Unfortunately, it is not as nice as portrayed. Hotel is next to an establishment named Condoms to Go. Needless to say, this did not portray a family friendly environment. The hotel was in poor condition and unclean.Genuine Hotels.com guest review
"Adequate hotel if you need to stay in East Dallas"
The hotel is clean and has all the basics if you just need a place to spend the night while in East Dallas. Breakfast was cereal and muffins; no hot breakfast. I checked out in the wee hours of the morning and could not find any one at the front desk. It's not luxury, but I will stay there again if I just need a place to crash next time I'm in East […] Dallas. Read moreGenuine Expedia guest review
"Don't Stay here!"
When we drove up we thought we were at a run down, abondoned building. There were boards over some of the windows, no cars in the parking lots, no landscaping done - scary looking. Once in the room, we found a huge, dead roach. And did not have any hot water in the shower.Genuine Hotels.com guest review
When I arrived at the location of my stay some of the hotel windows were boarded up.When I was able to locate the lobby it was a steam house. My prepaid paper work finally arrived and the front desk indicated that the was not a double available and house keeping had left for the day. Puzzled and then he stayed he would show us a room. We followed but […] we declined. The room stunk. I was not pleased. Read moreGenuine Hotels.com guest review
"Not a Pleasant Experience"
We booked based on the 3 stars given by Hotels.com, and believing The Regency was a chain hotel. It turned out to be old, the mattresses were creaky and lumpy, and the tried to put us in a room next to the exit. When I told the desk clerk we would not be checking in, she wrote "cancelled" on the material she had printed out (and which we never signed), […] and said she understood. She said another woman would handle cancel the reservation. Later, the people at Hotels.com told me the Regency's management said we had checked in and stayed several hours before leaving. That is absolutely false. It took me no more than 20 minutes to look at and reject the room. We never checked in, took a key, or did anything else except look at the room, and my wife never got out of the car at all. Read moreGenuine Hotels.com guest review
They took very good care of us. We stayed 5 nights and they allowed our dog, too.Genuine Hotels.com guest review
Will not stay in hotel again.Genuine Hotels.com guest review
"NOTHING TO WRITE HOME ABOUT"
The hotel appears abandoned with more hotel workers than guests. It was very difficult to locate the lobby. The sign is a faint green that is difficult to see from the street. We had to circle the hotel twice before locating the entrance tucked in the back away from the service road. We had about 10 boxes of our product samples to take to the room. […] There were no concierge and we had to take multiple trips to the room.The bed sheet was stained and appeared unwashed. The first room had no tv service and we had to drag all our luggage across the hallway to another room only after we complained. The front desks are not very friendly. We needed a ride to the post office, the shuttle was sitting outside but no driver. Asked for a cab that took almost 30 minutes. We were late for our next engagement in Tulsa because we were late leaving the hotel. Read moreGenuine Hotels.com guest review
"good hotel for the price"
I was very pleased once I got into the hotel... however it was a bit difficult trying to find the main entrance. Very pleased with the select comfort bed as well!!Genuine Hotels.com guest review
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