this was the worst experience ever check in was a long wait the room itself was in horrible condition the TV did not work the phone did not work the Sleep Number beds did not work just an awful experience. my hotel stay date was August 30th and today's date is September the 12th and I've still yet to receive a full refundGenuine Hotels.com guest review
"Do not go there, horrible!"
The cleaning staff threw away some of our belongings (souvenirs from our honeymoon roadtrip) from the tables while we were out during the day. Staff did nothing about it. There were holes and stains in the sheets. They're renovating the hotel, too bad our room was still the dodgy and dirty old kind. The parking lot was like a dump site, full of bottles […] and trash. All and all a horrible experience, cannot recommend. Read moreGenuine Hotels.com guest review
"Good hotel needing a little TLC"
The hotel is nice but in need of a little TLC. great price for the room, very comfortable. (beware of the elevators). Some unruly people who hang around the hotel but they do have armed security patrolling. Complimentary breakfast with cook to order omelet barGenuine Hotels.com guest review
The air quit working tried to go to another room but was stopped in hall and was informed that the other room was having same problem plus pop machines and ice machine was broken didn't know when gift shop opens or closesGenuine Hotels.com guest review
The customer service was horrible they didnt have any clean rooms when we arrived so we left for an hour to come back and wait another 45min for the lady to figure out how to get us checked in. It was in a weird neighborhood with very strange people wondering throughout at night. The only good thing was the breakfast had a good cook who made omelets […] and the potatoes with onions and peppers very good. Our room was okay had sleep # beds so that wss decent but very musty rooms with old air conditioner by the window. No ice machine had to go to bar a coke can is 1.50. Not very convenient and the wi fi never worked for me my daughter said one morning she got it to work for her. Will not stay there again Read moreGenuine Hotels.com guest review
The room was awesome. the surrounding area looks like an industrial pit stop. dogs running around....literally saw dog feces in the parking lot. half the lot is a pot hole. real sketchy area. the price is nice, but be warned.Genuine Hotels.com guest review
Almost didn't want to get out of my car, the exterior is in need of repair. Inside wasn't as bad. The room was okay, a/c worked well, if the a/c was turned off the room had a terrible musty smell. Had to unplug the mini fridge because it was so loud. Won't stay again.Genuine Hotels.com guest review
"Won't be going back"
Our room was clean and we enjoyed the free breakfast in the morning. But we had more to complain about than praise. The hotel is older which isn't necessarily bad, but the hallways aren't clean and have an unpleasant smell to them. They had no cable and just the basic 6 or 7 channels. We called to enquire about the TV service and were told they would […] send someone up to fix the cable but no one came. Our air conditioner wasn't working and we called for maintenance. No one came. My fiancée ended up tinkering with it until it worked. Our most disheartening experience happened when on our second night, a security guy knocked in our door at about 1 am claiming he saw someone smoking at our window. Smoking in the room is a $250 charge. Neither my fiancée nor I smoke. The problem was the man was extremely rude and insisted he saw someone smoking. We asked him to come in and check for smells but he refused. He was so convinced and told us to stay somewhere else if we didn't time the rules. We refused to put up with the security guy's ugly disposition and asked for the manager who was very nice and tried to appease up. You get what you pay for but for what we paid, I think our experience could have been a bit better. Read moreGenuine Hotels.com guest review
Was nice and staff was helpful. Had a good breakfast. Was better than expected for the price.Genuine Hotels.com guest review
"hope to forget the stay...."
the mini fridge did not work so our expensive red lobster meal leftovers had to be thrown out the next day, the sleep number bed did not work so did not sleep well at all...the coffee pot made soap for coffee, the resteraunt area almost didn't let me have dairy creamer for coffee in room told me to call housekeeping for that though the creamer was just […] a step away from me. The carpeting in room felt sticky, the ceiling was losing it's texture onto the bed, lots of patch work on the walls. Trash was lined up in hallway to our room and because they forgot to add my husband onto the bill, we had to pay for his breakfast... Will never stay there again was very disappointed Read moreGenuine Hotels.com guest review
"Close to food/groceries/pharmacies"
Pros: key card works on various doors from parking lot to get easy access to room. Big swimming pool. Big room with LCD tv with good selection of channels, and a Bar so you can get a drink or play pool. Cons: restaurant is a joke. Attempted twice to eat in it...horrible service, and one day I just wanted a plate of steamed veggies and was told after […] a 20 minute wait that they don't have any vegetable to steam. Really? My room had an A/C that blew warm air...never was addressed by staff or management I bought several fans just to have something blowing cool air, until I could find another hotel to move to. I could go on and on, but I am restricted to 1500 characters here. Read moreGenuine Hotels.com guest review
"Terrible service at this location."
Staff extremely slow, under staffed, security delivering room items, AC problems, no soap or towels in the room at check in. Will not return to this location, you get what you pay for is all I can say.Genuine Hotels.com guest review
"Ok for weekend business trips"
The restaurant crew charged me 160 USD for a 16 USD meal. Sheets smell like they have not been washed since last occupant.Genuine Hotels.com guest review
"stained pillows and a hot room"
Room was hot, AC set to its coldest setting and it never got below 77 in the room. Room was small, beds were number beds both displays were out so you couldn't see the setting, one bed the pump didn't work at all. The only working ice machine was on first floor. Snack machine only had 2 things and soda machine didn't work at all. TV didn't have a remote. […] Toilet leaked on the floor when flushed. Weird stains on chair and "free" breakfast only applies to the adults, kids are not included. Read moreGenuine Hotels.com guest review
"Ease of acces"
Second stay at this hotel. Everything was ok. Older hotel, but no problems for me.Genuine Hotels.com guest review
"Going to be great"
I travel a lot so I hope this helps. The location and srounding area is questionable. But when you walk in the hotel it's like walking back in time. The hotel looks great in side food and drinks make it better. But to let you know the hotel is going under a remodel. In my opinion the hotel is under price for what you get. The hotel is great for family's, […] food and a pool for the kids. Food and small club for the adults. And really not that far from other entertainment. Read moreGenuine Hotels.com guest review
"Don't be fooled by the Pictures of the Lobby"
The lobby of this hotel was magnificient. Everything else was horrible. "Secure" Doors didn't lock, bedroom walls had holes, and mold. Breakfast was ok. Pool was clean. You get what you pay for.Genuine Hotels.com guest review
"Numerous issues with the stay...."
When I arrived to check in I was told they didnt have a room for me. I had reserved a 2 bed room 2 weeeks prior to planning the trip and had been driving for 12 hours with two kids only to be told that they didnt have any rooms as they were overbooked. Unfortunately that is not my fault. The staff was extremely unaccomaditing and just had a "dont care" […] attitude about it. To them it was just tough luck. As I was standing there a worked came up and said they would have a room avalaiable within an hour. So I had to wait another hour before I could even check in. No apologies or accomadtions were offered for theinconvenience. Customer service level was horrid. ----- The beds were sleep number and didnt work. 3 of the controls were stuck on 100 and one didnt work at all and was completly flat. So one of us slept on the floor as it was more comfortable than the bed. Unreal. The hotel grounds were awful. Dirt mounds and holes all over the place. The parking lot was like driving though pot hole city. The AC units in the halls on the way to the pool were leaking into the floor and the floor was mildewy and wet. What an awesome feeling. Bottom line on this is that I woulnd waste your time here. Find another place to stay. . Read moreGenuine Hotels.com guest review
Hotels hallways were not as clean had stains everywhere was a bit scared and wondered what on earth did I book. When getting to the room it was very clean and perfect. Loved it will book again.Genuine Hotels.com guest review
"great for the money"
old luxury at price.Genuine Hotels.com guest review
I enjoyed my stay! The staff was very helpful and accommodating!!! I will definitely stay there again when visiting Dallas!Genuine Hotels.com guest review
Is too bad no good maintenance look nasty i not recomended i want my money backGenuine Hotels.com guest review
My room was a wonderful surprise I have never slept in a more comfortable bed w/perfect pillows & bedding soft & snugly, in a hotel before. The room was beautiful the frig & microwave so helpful. The only thing I would change is a bigger coffee potGenuine Hotels.com guest review
I did not like it. Tv didn't have any channels showing. The room and hall ways smelled weird. I don't think this hotel should have been rated a 3 star at all.Genuine Hotels.com guest review
It was terrible I will never stay there againGenuine Hotels.com guest review
Hotel could be really nice if service was not awful. We were only given 1 wash cloth and 1 hand towel in our bathroom and called down several times to get more. They never showed up. We only had 1 packet of regular coffee in the room, called and asked for more never showed up. Even he next day when our room was cleaned they did not replace any coffee […] we used. The only good thing was the breakfast was wonderful, with made to order omelets. Read moreGenuine Hotels.com guest review
"Don't believe everything you read"
I was hesitant to stay at this hotel but it was cheap so I gave it a try. This place was wonderful. FIRST OF HAD TO BE THE BEST BREAKFAST EVER AND 100% FREE. The room was big with sleep number beds and a 42 inch had tv refrigerator microwave oven. And every other amenity you would want and I some how mixed up my departure time so I asked for a later […] check out and was not bothered one time until I left at 6pm. This place is fantastic and I would recommend it to everyone. Read moreGenuine Hotels.com guest review
The place is old, it smells, the room had dirty walls. The alarm was sitting on top of the microwave, I saw a roach coming in from the room aside. The window did not close and on the outside was a rooftop that was filled with cigarette buds. Anyone could easily go into that room through the window. The doors to the closet were broken off and against […] the inside of the closet, the restroom door did not shut either. You could hear the people from the other rooms (loud) :/. The clerk was nice but that was it, never will I go cheaper and or stay in this place. Read moreGenuine Hotels.com guest review
"You get what you pay for!!"
This was a last minute family emergency trip, so cheap was the only option!! Well, you know the saying, you get what you pay for?? It is definitely true here!! I didn't have high expectations since it was only $50/night. I was so glad I brought my own cleaning supplies, because they were definitely needed!! The room was FILTHY and the only thing that […] worked was the t.v. After the 1st day of A/C not working they put us in a different room.... Yeah that one was more disgusting than the first one!! The A/C did work in this one though!! The staff were very kind and helpful, if you constantly stayed on them! I had to ask 4 times for a new room before we were switched. Also, needed extra towels, I called 5 times and kept being told they were bringing them (I gave up after waiting 4 hours). They breakfast was good, but what they don't tell you that it only is for 2 adults, we had 4. They wanted us to pay $7.50 for the other 2 adults!!! The location was easy to find and seemed like an ok neighborhood, but even the employee told me not to park at the back of the hotel because it couldn't be trusted!!! Read moreGenuine Hotels.com guest review
"The management try to conservative, switch off ai"
I meet the 3 rooms that manager switch me in extreme heat of above 90 degree. The hallway is without air conditioning. I managed to sleep for 1 or 2 hrs after bathing in cold water. I had to cancel all my procedures for I don't want to kill anyone.Genuine Hotels.com guest review
I have given this hotel another go at this hotel. I really do like there rooms and service is good.Genuine Hotels.com guest review
Good valueGenuine Hotels.com guest review
Overall not bad. The wifi was down the entire 3 day stay. Changed rooms due to boiler going down.Genuine Hotels.com guest review
My car was towed out of the hotel parking lot. No hot water in room. Towlet didn't work. Just somewhere I would stay again. Very unhappy!!!!! This is not 3star hotel. More like NO STARS!!!Genuine Hotels.com guest review
"Not a good place to stay..."
This hotel is not good... My car was toad away. I had to wait hours for it to be returned. No hot water in room. Toilet didn't work. A night mare!!! Never again.Genuine Hotels.com guest review
The room was nice and clean which was my main concern, the bathroom was very clean and awesome BUT room service was HORRIBLE! I asked for toilet paper from the lady that was cleaning rooms right in front of my room, she said she was going to change it and she never showed up! Thankfully there was a box of tissues just in case. Other than that it was […] an overall ok place, the outside scary but the inside lobby & rooms are remodeled. Good price too Read moreGenuine Hotels.com guest review
"A Cheap Hotel"
Breakfast is only good thing but it is only for two people per room. You have to pay $7 for each additional people.Genuine Hotels.com guest review
Hotel room would not open without assistance. Everything beside the door was okay but a hotel should know that they are booking their guest into a room with door issues. We waited outside the room twice to get inside our room. That was unpleasant. I would probably not stay here again.Genuine Hotels.com guest review
"Very good for the pricet"
The hotel appeared to be safe and there was a security guard there the whole time.Genuine Hotels.com guest review
"Great value for money"
Near downtown and great value for money..Genuine Hotels.com guest review
Nice stay. Personnel we're all very courteous. They were remodeling so there was some heartburn but only minor. I'm sure when finished all will be fine.Genuine Hotels.com guest review
Great hotel for a cheap price! Clean rooms, comfy beds, nice pool, friendly, helpful staff. Would stay again.Genuine Hotels.com guest review
"worst ad for sleep number beds"
The hotel was old they had sleep number bed's. The most uncomfortable bed to sleep in. We had made reservation and they were not able to find our reservation because we were there late.Genuine Hotels.com guest review
No tv, no fridge, no wash cloths, no phone. Slamming of doors all night from night staff. Elevator missing a button so u have to hit to go the opposite direction and hope it gets u where u need to go. Ive stayed here a few times but this was by far not the best experience. When I told the front desk clerk, all she said was ok.Genuine Hotels.com guest review
"It had it's ups & downs"
I'll start with the good: it was VERY nice, the continental breakfast was served buffet style with a station making omelettes, it had a pool, flat screen tv & for the price of $59/night it was better then I expected. Now with the bad: I reserved a double bed for two nights(fri/sat) because we came from ms & made it there about 5 sat morning but we didn't […] want to wait till 3pm to check in with 3 small boys so I reserved two nights. Well when we got there we was told there was only king beds available we was very tired so we took it & asked if they would have us a double room later they said yes. Finally around 4pm we was switched to a double room but our key didn't work my bf took the key back to the front desk & two new keys only for the same thing to happen. Housekeeping came & opened the door & asked why was 5 ppl in a king room we explained the situation & she said that the front desk lied because they called her in very early to clean a lot of double beds. So we finally get in our room & our tv doesn't work. We called downstairs to maintenance & it took them so long we all ended up going to sleep. Four hrs later still no tv so I called again & he came in check it & said he would have to reprogram it. After 45 minutes he finally came back but he ended up having to bring us a new tv. I really liked this hotel but if they can get it together I would probably stay again. Read moreGenuine Hotels.com guest review
It is worthy to pay that much. Breakfast was good, I recommend the hotel if you want to pay less and have a clean roomGenuine Expedia guest review
"Hotel with nice friendly staff."
This hotel isn't terrible but for the price I paid through Expedia, there isn't much to complain about. The hotel staff including the owners were very friendly, courteous, and on top of things. When I needed maintenance in my room, the staff was very responsive. The hotel is going through renovations. I was informed by the owners that the building is […] old. It will take time for them to change everything in the building and all of the rooms. The room was pretty nice as it was equipped with a fridge, microwave, and an HDTV. Read moreGenuine Expedia guest review
The location, room condition and service is horrible. I was totally ripped off. I expected better from Expedia's 3 star ratings. Very disappointing.Genuine Expedia guest review
There was no fridge in the room (we needed one for milk for my toddler) when I called down to the front desk they said they would call me back twice but never did. When we arrived it was 81 in our room, we turned the AC on and it started blowing up into the curtains. I secured them behind the window so that we could get some air but the air coming out […] was warm. We gave it about 2 hours and bathed my toddler so she could stay cool but when i checked the thermostat after her bath it was 83 by then so we decided this hotel was not for us and we wanted to leave. I went down to get a refund and was told I'd have to go thru hotels.com to get one, but I reminded her that I paid cash upon check in. She tried to call her manager but her managers phone was behind her on the desk. She offered to move us to a different room and I agreed. The AC there was also blowing out hot air and smelled burnt. There were no vending machines, & the ice machines were out of order. There is a little store to buy food/drinks in the lobby but it was closed. There were marks on the walls in the hallway where it looked like kids had written & there was loud music in the lobby from the club downstairs. Maybe we just had bad luck that night but I would say that if you are a family, this place is probably not for you. After my 3rd call and 2nd trip downstairs we were given a refund and left about 1 am. Read moreGenuine Hotels.com guest review
"Could be better"
The hotel can do better, right now it is not. Air vent in the bathroom is not functioning effectively, room doors locks you out after 3pm everyday. These are just a few of the inconvieniences in addition to the general cleanliness of the hotel as a whole that need improvementGenuine Hotels.com guest review
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