On the outside, looks dilapidated and rundown, but a huge overhaul is going on inside. Surprised by the overal cleanliness, but still had a long way to go.Genuine Hotels.com guest review
alrightGenuine Hotels.com guest review
Great! I especially like the price and the plush towels. The beds are comfortable. It's nice to have a refrigerator too.Genuine Hotels.com guest review
"nice place with rough edges"
The bed was very comfortable and the room was quite large. Having said that, only half the lights in the room worked and a previous occupant had ripped out the smoke detector, leaving bare wires sticking out from the wallGenuine Hotels.com guest review
Hotel was in middle of remodel, which was not noted on Web Site.Genuine Hotels.com guest review
Horrible location I was doubled up in the room and the person in there came out pretty angry when I tried to enter at 130 am what's worse is they did this to him at 930 pm before that. I had to share a king bed with my adult daughter cuz We were tired AKWARD !!!!! Breakfast was good.Genuine Hotels.com guest review
the hotel has a lot of promise like amenities are great but the maintenance is poor they badly need renovation the rooms are big and spacious but appears old.Genuine Hotels.com guest review
Bad management, non-helpful staff, ridiculousness on display! I stayed here for 8 days, and they did not really rise to the occasion and did what they're supposed to do (help customers).Genuine Expedia guest review
This hotel was not good. I booked my reservation online early and made special request since I had children traveling. We were on the third floor. The toilet was messed up, no hot water after two people used the shower, the ice machine on our floor was out of order, we were not told to register our key the next day. Therefore we got locked out of our […] room when we same back from the city. It was tiles missing from the ceiling. They had sklomeone cleaning rooms with a bunch if business papers in boxes. They were not in any type of uniform to identify who worked there. I would not recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
Pubic hair in bathrooms and sheets. All sheets were dirty. No air in room. Scared with kids. Not safe at allGenuine Expedia guest review
When we arrived at the Hotel my GPS took us to the rear of the hotel which was next to some low end goverment apartments. There were two prostitutes standing in the back parking lot of the hotel. We drove to the front and went inside. The inside of the hotel was very clean and nice. The front parking lot was well lit and appeared to be secure. We had […] pre paid for two days. The rooms looked nice but my daughter turned the covers back and found a BOOGER in the bed. I accused it of being hers. It was very late so we stayed but she made me sleep in the booger bed. The next morning when we took a shower the water pressure was very low and would barely spray. We play softball and went on to our softball tournament and arrived back around 9pm and my room key would not work. i went to the front desk and they rekeyed my room card. We went back to our room and found that all our clothes had been put back in our suitecases and were on the bed. I called the front desk and was advised that they didn't realize i had paid for two days so they had packed all our stuff up and brought it down to the front lobby and then took our clothes back to our room. Our clean and dirty clothes were all mixed together not to mention all of our personal stuff had been gone through. I WILL NOT BE STAYING HERE AGAIN. P.S. (one other thing) our last night when we had arrived back at the Hotel security was chasing a man down the hall. Staff said "Homeless people sneaking in!!!!!!!!!!" Read moreGenuine Expedia guest review
The website states check in time was at noon. Upon arrival staff advised check in was not til 3pm. After check in we were given a room that someone was already in. After getting checked in to OUR room it was a pleasant stay. Room was clean, staff was friendly and it was close to our planned events.Genuine Expedia guest review
The Regency Hotel When I first arrived at the hotel I was shocked on how it looked on the outside. It looked nice on web but there was broken glass on 1st floor. I did not want to go inside. When I checked in at 4:30 with a reservation they said the room was not ready but I was glad to know that the reason why is because steam cleaned the carpet. The […] room was great 47 inch lg flat screen tv, clean sheets and bathroom. I looked out the window the pool had no WATER. Everything was fine until the man did not want us to use the fitness center because it was dirty. So I found it myself 2000 hallway 3rd floor it was ok and looked like the picture. Ok hotel the breakfast is better the Hilton for real the breakfast was a buffet. Check in: 3:00 Check out: 12:00 they are not the Sheraton and for the price it good might or might not stay here again. Great service for the price. Room Tip: check the room first and see if you like it and see if there are any discounts Read moreGenuine Hotels.com guest review
"no lights looks shady in the area"
Nothing worked in the room.tv didn't turn on even the heater or ac didn't work. very uncomfortable bed it says has a sleep number but doesn't even turn on!Genuine Expedia guest review
"Beware this weird motel/hotel..."
Let's just put it this way....I thought I might actually have had to call 911 with what I heard going on in the room next to me.Genuine Expedia guest review
The hotel had broken windows on the outside, the front desk manager was rude, our sheets weren't clean and most of all, their was police outside of the hotel surrounding vehicles, it looked as if their were locals staying there that we're young. Very ghetto!!Genuine Hotels.com guest review
The worst place I have ever stayed.Genuine Hotels.com guest review
"bad neighborhood, broken windows."
My fiance and I did not even stay in this hotel due to a family emergency, but we wouldn't have even if the situation had been different. Upon arriving at this hotel, theres a freeway directly in front of it. As we pulled in there were several windows broken and written on with spray paint. The pool was empty and had broken chairs scattered throughout […] the entire pool area. While we sat in the parking lot trying to figure out how to cancel we noticed several homeless people walking throughout the hotel grounds. Also the neighboring businesses are not "family friendly" whatsoever as per other previous reviews. Entire building is run down. Pictures may show differently but believe me, this hotel needs a complete make over. I usually do not write reviews because I dont really care..but man this hotel was just unbelievable. My fiance can sleep anywhere. Hes not a complainer, but even he wanted to run in the other direction. We didnt even feel safe sitting in the parking lot in our vehicle if that tells you anything. Guess that explains why we got the room for so cheap, but we know why now. Bad neighborhood AND run down hotel. Read moreGenuine Hotels.com guest review
"Great price for location"
The room was above average from what was expected, but no hot water was left for my shower at 11pm. Needs upgrade on hot water system. The bed was great, clean, and the bathroom was comfortable. but....where was the hot water?Genuine Hotels.com guest review
"Nice, not the best, but Nice."
Upon arrival it looked like a rundown hotel. However, it was'nt bad once inside. They informed us it was under rennovations, which makes sense. The room was nice, awesome sleep number bed. The breakfast was typical, I wanted a fresh cooked omlet, but other guest were rude and kept jumping in line in front of others...the cook handled the confusion well […] though. It was great from the price overall though. Read moreGenuine Hotels.com guest review
Hotel was in a seedy area. There was a store next to it called The Condom Shop!! Lobby was full of people complaining about rooms. When I got to mine, the smoke alarm was on the dresser and not working. The slide open window had no lock on it. I was on the ground level. They installed a new alarm and rigged the window with a wooden stick!!Genuine Hotels.com guest review
Very nice hotel. Manager handled noisy neighbor without having to even call the main desk.Genuine Hotels.com guest review
Cannot go wrong here for the price I paid, it was wonderful. It was a really good night. Sheets were soft. Flat screen tv. Very spacious. Nice restroom. Mirrors everywhere. I just wish it would have been closer to more of our destinations.Genuine Hotels.com guest review
Its a bad neighborhood.. won't ever go backGenuine Hotels.com guest review
The carpet by the bathroom overflowed and was wet. The maintenance person said that he knew about it and was suppose to put a fan to dry it up. They weren't even going to clean it!!! The person at the front desk was answering personal calls while customers were in line waiting. we then had to listen her laugh an talk about her phone discussion with […] the other receptionist. The person outside out room keep banging and screaming vulgarity because he was locked out his room by his girlfriend. Then to top it off there were a bunch of you and men harassing the female guest while we tried to have breakfast. Basically don't stay here unless you want bad service, dirty wet rooms and vulgarity all around you. The only positive was the breakfast. It was really good. Read moreGenuine Hotels.com guest review
Picked it because it was relatively inexpensive and relatively close to the event I attendedGenuine Expedia guest review
Im jut going to say it was absolutley with out a doubt the worse experience ive ever had at a hotel in my life.... complete garbageGenuine Hotels.com guest review
Our room was comfortable and clean; however, the people staying at the room next to us were very loud and we could hear everything. It was late at night when we checked in, so we really wanted to get some sleep. We called the front desk and requested to be moved to another room, and even though the man wasn't very friendly when we checked in he did […] move us. We were moved to a room the same as the one before, but this one was nice and quiet. The bathroom faucet was out of place, but was still able to turn on. Also the bed comfort adjuster was not working. Those are my only complaints. Overall I was satisfied, because the price was very good. Read moreGenuine Hotels.com guest review
"worste experience ever over all"
the service was absolutely the worste experience ever ! the heater in the room did not work and they did not send up a repair man until the following morning after i went down to the front desk. then they sent up a repairman who replaced the heater with one from another room and it too did not work. i again went down to the front desk and the man said […] he would comp me one day since i had planned on staying an entire week but i booked two days because i wanted to make sure the service was good. however it was the most horrible stay ever. the following day i went down because the closet was all busted up and the refridgerator was not working and the owner said he would not honor the one day comp and told the other man to his face that if he ever offered another comp to anyone that he would make him pay it out of his pocket. Read moreGenuine Hotels.com guest review
"Spring break vacations"
Well our stay was great.... Could not find the office at first but i called them and they where really nice with directions.... Fast checking in and out.... Breakfast was great specially with the chef. Bedroom was nice..... Loved the bed w the sleep number(awesome) price was reasonable (stayed 2 nights for less than $120 :) Just great!Genuine Expedia guest review
"OK for the Price $42.00 USD"
The listing close to the Galleria Mall is not quite the truth. The hotel was originally a hotel built for convention traffic. It seems to have been recently bought. The hotel needs some work. When checked into room one half of the Sleep Number Bed was flat. The maintenance man did not know what was wrong or how to fix it. A maid came in after his failed […] try and got pump working. The room was not checked by the Head Housekeeper before renting it to us because the one of the pillows was sitting on a chair with no pillow case and there were only towels in the room for one person and no soap, ice bucket. All and all got the impression that the management was not on top of things. The staff seemed to not to happy, maintenance man complained that there were to many things he had to fix. The room next to use did not have a door knob and the maintenance man stated it had been that way for while. Overall the $42 was the top of the scale that I would pay for this hotel. I would rate it a 1 1/2 Star. Read moreGenuine Expedia guest review
I checked in and the staff was the best speedy and kind and the breakfast was the bestGenuine Hotels.com guest review
when we got to the hotel the staff complained that hotels.com over booked them and that they didn't have a room for us. then the manager said that they found us 2 rooms. Ok ..so i thought great. we needed 2 rooms and 2 beds in each rooms minimum. They gave us one room with 1 bed and said that they could bring us a roll away bed for my daughter. In both […] rooms the AC wasn't working . they said they would see what they could do.... Ok... so we waited and waited ..... around 11pm I called the front desk again to find out what was going on and they said oh sorry, we will bring it right up, so an hour later I called again, they said they didn't have any roll aways left and it was a first come first serve. I was so mad, i told them "so you expect my child to sleep on the floor". They said that they would bring up a mattress to put on the floor. We were tired and just fed up so they finally brought the mattress up and we laid the mattress down and she went to bed. over all the hotel was ok, but needed cleaning. Oh , and they never came to fix the AC ... Read moreGenuine Hotels.com guest review
"Right by the interstate"
This hotel needs a lot of attention. unfortunately we were staying during the cheerleading competition so it was loud and not great. But we got a great deal on our room and it met our immediate need. There was also a party going on downstairs so it just was a lot of craziness. The parking lot needs a lot of attention.Genuine Hotels.com guest review
I enjoyed the stay at the Regency Hotel but what I didn't like is that maintenance is very poor no ice machine worked toilets in lobby two out of three didn't work and two stand up stalls didn't work out of three. My room was okay but could have been great if the sleep number bed worked and my toilet would've worked But they said maintenance was on […] the way in I never seen them make it. They're breakfast and surrounding buildings were good in comfortable and Their party room is off the charts. Hope your stay is better than mines hope your stay is great or awesome rather than okay. Read moreGenuine Hotels.com guest review
The hotel is older but nicely renovated and maintained. The hotels.com price was terrific, as was the breakfast buffet. Dinner service was poor but the food was good. The employees all were very friendly and helpful. Snacks and soda were unavailable.Genuine Hotels.com guest review
It was o.k. but with all the maintenece the hotel was a little junky.Genuine Hotels.com guest review
People beware!!!! This "hotel" is terrible. I booked the hotel 3 days before my trip. When i showed up, the staff said that they ran out of the type of rooms that i was looking for. Not only that, they informed me that this hotel is a "first come first serve" type. The check in progress took an hour. The hall way looked like a run down hotel.. The room […] did not have any light beside a sleeping light. If you are looking for a place to stay overnight, you might as well go to a motel. They may be better than this crappy hotel. Read moreGenuine Expedia guest review
"Amazing Hot Breakfast and Comfortable Bed!!!"
I live a couple hours from Dallas. My wife and I head overnight once a month for a break from the East Texas Piney Woods. The hotel is currently being renovated top to bottom which probably drove the great rate for my room. It's going to be exceptional when done. It's really good now! There is a full restaurant on site and the morning HOT breakfast […] buffet is wonderful. Spoiler alert: It has an Omelet station! The room was spacious and had a very comfortable bed with LCD TV. Bath towels were Huge! There were no hand towels and a drinking glass aside from the Styrofoam would be a nice finishing touch. It's a little tough to get to but is fully visible right off IH 635 on the LBJ Parkway.Exit Jupiter and swing back is the best way. I suspect the rate will rise once the construction is completed. I'll keep checking though. Read moreGenuine Hotels.com guest review
"Internet was not working."
Hotel needed several reminders to clean my room. Soap in bathroom was too small. However it was a bargain for services provided.Genuine Expedia guest review
The first room we checked into the a.c. was broken. After everyone showered it felt like we were in a sauna. Called front desk and they immediately sent someone to fix it. Then found the sleep number bed was broken and kept deflating. Called maintenance and they aired it back up, but it still deflated through the night until it felt as if I was sleeping […] on the floor. I left for the day amd when I returned it was still hot. They finally moved me to another room. The next day an out an hour before check out I returned to my room and found my key didntwork. I had to go to the front to get it reactivated.ated- twice. Read moreGenuine Hotels.com guest review
"Nice for an conference Hotel"
It was a great stay.The bed was an air number type mattress but it didn't work. Busy but great parking and security. I would stay there again. The staff an older lady wasn't to informative about where the breakfast location was or the hours it was to be served. I didn't want the service but I didn't know.Genuine Hotels.com guest review
Cleanliness of room/hotel is unacceptableGenuine Hotels.com guest review
This place looked so much better in the pictures! The rooms have Sleep Number beds, one of ours was messed up so one side of the bed really caved in. Wouldn't inflate. The a/c was being blocked by the window curtain. The shower would be hot for about 5 minutes..at times the water temperature would change, hot & cold. The laundry room washers/dryers […] didnt work. Worst hotel stay ever! Read moreGenuine Hotels.com guest review
"Not what I expected."
The description doesn't fit the hotel. It was clean in the rooms but the hallways and stairwells were not clean. The lights kept flickering. The bar was not open for business and they only had one chef making omelets and not scrabbled eggs on the buffet so it was a very long line to wait for eggs. When made, however, they were very good.Genuine Hotels.com guest review
We had a good stay the staff was friendly and helpful. The only issues were they had some of the vending areas closed off due to non working machines and the elevator seemed like probably needed to be worked on.Genuine Hotels.com guest review
Great hotel, would definitely stay againGenuine Hotels.com guest review
A great stay and great hospitalityGenuine Hotels.com guest review
this hotel has been the worst hotel. There was stuff hanging off the ceiling. The room service was really bad. We call them to get a remote and my wife have to go get it cuz they never brought it. I needed a towel and we called them and sure enough my wife had to go get it cuz they never sent it.Genuine Hotels.com guest review
"This hotel is close to the I-635-Texas."
This hotel is NEED of care. Hall walls were durtie worn and in need of help. It Really need to be done over, The outside yard is NEED of help. I will never go on price again. Must be AAA approved.Genuine Expedia guest review
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