"Room was nice, service was bad"
When I first arrived there was trash in one of the trash cans. Housekeeping never came to clean he room and replenish towls on the second day of my stay. I had to call down to the front desk twice to get them to come and when they did they only brought towels, didn't take trash.Genuine Hotels.com guest review
Stay was great. Hotel was worth the money and the pool area is great for kids. Hot tub is a little small- but other than that I have no complaints.Genuine Hotels.com guest review
"Great value for your money"
Nice warm breakfast, reasonably firm bed, great Japanese / Chinese restaurant one block away.Genuine Hotels.com guest review
"Never again....I'll save my money....."
Our stay was just ok...not exactly what we expected for the price. First, our keys didn't want to work...finally after numerous tries, we were able to get in our room. Maybe this is just a personal preference, but we thought it was extremely odd that there was no trash can in the bathroom. On their website and also listed on hotels.com it stated that […] the hotel had a waterslide, which they did, but it was not working. The water slide was one of the main reasons we chose to stay here. The next morning before check out, my boyfriend went downstairs to grab breakfast and was told that b/c he didn't purchase a breakfast card/package, he wasn't allowed to have breakfast. This wasn't offered on the website or at the time of check in. We Honestly, we could have stayed somewhere cheaper and had a better experience. Read moreGenuine Hotels.com guest review
"Mid Week Vac"
The staff was great and the hotel is very nice inside! If you like to shop this hotel is in a perfect location for you. Our hair dryer did not work and the slide only runs on the weekends (but they ran it for an hour for us). Also there was no fan in the bathroom, or it didn't work. But other than that I would recommend this hotel and we stay here […] again! Read moreGenuine Hotels.com guest review
The whole place was in such disrepair. Very old and dated and not very clean. Easily one of the worst hotels I've ever stayed in.Genuine Hotels.com guest review
Hotel is in need of a renovation! Old windows need replacing. Our room was was not clean, there were sticky glass marks on the night stand and stains on the wall. Totally over priced! Will not stay there ever again!Genuine Hotels.com guest review
Our stay was confotable. Hotel had very basic amenities. Only there one night, so service was required very little. Only concern was confusion over paying for a poolside room - but was not booked under that code. It was worked out, and a room provided, but facing the backside of a stairwell; so no view of the pool. Our 10 year old did enjoy the waterside […] feature of the pool. Location was close to everything we needed including a variety of restaurants for dinner. Read moreGenuine Hotels.com guest review
"Decent airport layover stay"
Ok room, very friendly staff. Hotel is not in great shape and we found a package of old cigarettes in the room. Breakfast buffet was quite large and affordable,Genuine Hotels.com guest review
"Room conditions less than desirable."
My husband and I choose this hotel because of its 3 star rating and the waterslide. We had to spend 1 night and with two little kids we thought the waterslide would be great entertainment for the little ones. Once we got to the room I checked everything out (beds, floors, glanced at the bathroom) and it all seemed to be clean and in order, so we changed […] into swimsuits and headed to the pool till closing time. Back in the room we started to find glitches. There was condensation from the window onto the heating unit was pooling into a puddle (and not just a little puddle). The closet doors weren't in the track, which we didn't realize until the kids tried closing it. The towel hook in the bathroom was positioned in the correct spot until you put a towel on it and fell to the floor. There was water damage behind the bathroom door. The toilet seat was stained pink, how this happed who knows. The worst of the worst was the cracked toilet tank that was leaking onto the floor. Yes, a cracked toilet tank.... Read moreGenuine Expedia guest review
"Room is fine avoid weekend pool"
Hotel is clean, but really busy on the weekends. Pool is very small and very very crowded almost unsafe on Sat.Genuine Hotels.com guest review
"Giant slide only open weekends"
We chose this hotel for the water slide, but when we got there were told that it was only open on the weekends. Very disappointing.Genuine Hotels.com guest review
It was very loud... You could hear people talking and doors opening and closing all through the night..Genuine Expedia guest review
"Clean but needs new mattresses"
Hotel was clean, not very uncomfortable beds but was centrally located to shopping & restaurants. mattressesGenuine Hotels.com guest review
"OK, If you cant book elsewhere"
Checked in for three nights 12-8 through 12-10. Lobby was OK and looked clean. Back out to the car to park and come in for the night. Parking lot was kind of shady, people standing around smoking. There was a weird smell in the elevator, stepping off the elevator on the second floor the smell was stronger. It was a very chlorine like smell. The wallpaper […] was peeling in several spots. On to the room... 1. Wallpaper peeling from walls in several spots. 2. No refrigerator or microwave 3. Mirrored doors on closet impossible to open without considerable manipulation 4. Paint chipped off painted walls 5. WiFi was in and out 6. TINY Bathroom, Toilet is almost touching the bathtub and no counterspace 7. No ventilation in bathroom. BLACK MOLD in corners of ceiling. 8. Mold in the grout of tiles around bathtub. 9. Noisy old mattresses with springs in your back all night The only upsides are a attached Old Chicago and a close Starbucks. I called downstairs to change my checkout day to a day earlier and was very rudely informed I would have to go through Expedia to do that. Mind you its not that they couldn't do it, it's the attitude and rudeness with which I was treated. Read moreGenuine Expedia guest review
The room was clean and comfortable. The staff was great. The only complaint is that it was difficult to maintain a comfortable temperature in the room. This was a great place for the family.Genuine Hotels.com guest review
"We came for the waterslide, but it was closed."
Overall, it was very nice. We would have stayed closer to the airport if we had known the slide was closed.Genuine Expedia guest review
"Not very comfortable and expensive for what we got"
The beds were small and uncomfortable and the pillows weren't even pillows.We did not use the water part. I think people who are just sleeping there shouldn't have to pay as much!Genuine Hotels.com guest review
Would be nice to have coffee or water available in lobby at check inGenuine Expedia guest review
"Serviceable Hotel, Good Location"
Saw concert at the Orbit Room which was walking distance away...thankfully. Only issue was when we asked for an extra blanket late at night the front desk was out. Told us to ask housekeeping for one but didn't tell us how to get in touch with housekeeping. Would stay here again though for sure.Genuine Hotels.com guest review
"Water slide fun for kids"
No amenities to speak of. Pool towels small. No complementary breakfast. Bed mattress very uncomfortableGenuine Expedia guest review
"Kids loved the water slide"
Hallways were very cold. Pool was nice but the life guards were not managing the children wellGenuine Expedia guest review
Response by Ramada Plaza Grand Rapids Thank you for your comments. I have passed them on to the appropriate department head so the issues can be looked in to and addressed. We look forward to being of service to you in the future.
"Close to everything"
Staff is extremely professional and nice. Housekeeping staff keeps ro immaculate. Good restuarant attached, and breakfast (for a fee) is filling and convenient.Genuine Expedia guest review
Response by Ramada Plaza Grand Rapids Thank you for your comments. We are very glad you enjoyed your stay at the Ramada Plaza Grand Rapids and look forward to being of service to you again in the future.
The kids enjoy the water slide, but for the price, we'd rather stay somewhere with newer updates and free breakfast.Genuine Expedia guest review
Response by Ramada Plaza Grand Rapids Thank you for your comments and I glad your kids had a good time with the waterslide. But I am also sorry you didn't enjoy the accommodations as we just finished a multi dollar renovation throughout the entire hotel less than a year ago. I do hope that when in the area again you will give us a second look.
"Great Staff, Average room, Convenient location"
The staff was great, especially at the pool, but the hotel was just Meh.Genuine Hotels.com guest review
Response by Ramada Plaza Grand Rapids Thank you for you comments. We are glad you enjoyed your stay and hope to be of service to you again in the future.
"Troubled Check In"
Took a long time to find my reservation. Ended up giving us then incorrect room. The door cards didn't work and the maintenance service had to reset the door lock. There were holes in the wall.Genuine Expedia guest review
Serviceable. Convenient. Trending toward shabby. Attached restaurant is decent. Good beer selection.Genuine Expedia guest review
Late check in. Heater was broken. Group of very loud partiers in the parking lot till 1 am.Genuine Expedia guest review
"the toe nail..... lol"
My stay overall was good, there needs to be a little more focus on cleaning when u entered my room all tho dated seemed to be clean, but in the bathroom there was a large clipped your mail on the floor in the corner next to the door, I assumed maybe they were in a hurry to flip the room, but I was there for 5 days and it was not picked up by cleaning […] staff, which made me worry about what I could not see, now my room was cleaned every day, and due to location I would stay again! There was also a bulb out in the bathroom. And the internet access was not good, it was hard to gain access and would kick me off. Read moreGenuine Hotels.com guest review
Response by Ramada Plaza Grand Rapids Thank you for your comments. We take all comments to heart and these will defiantly be passed on to the Executive Housekeeper to use with her cleaning staff as a teaching tool. Thanks again and hope you will stay with us again in the future.
Overall, a great hotel, just a bit far from downtown. The surrounding two malls and shopping centers made up for it a little, though. A great hotel if you don't mind a bit of a drive and already know your way around Grand Rapids.Genuine Hotels.com guest review
Response by Ramada Plaza Grand Rapids Thank you for your review and glad you enjoyed your stay. Hope you will choose to stay with us again.
"Loved it would go agian"
My husband and my kids had a great time! I recommend this place for all familiesGenuine Hotels.com guest review
Response by Ramada Plaza Grand Rapids Thank you for your comment, and we are glad you had a great time at the Ramada Plaza Grand Rapids. Look forward to seeing you in the future.
Friendly staff, decent hotel, great location, close to everything. Rooms were pretty nice and clean but could use an extra sink or a mini kitchen area. Overall great place!Genuine Expedia guest review
Staff was very friendly. Room was confortable, but the bathroom needs updating.Genuine Hotels.com guest review
My room literally smelled as if someone just finished smoking 2 packs of cigarettes. When i called the front desk to inform of the situation, i was treated as i was being difficult. Hotel overall was outdated and drab. Never again.Genuine Hotels.com guest review
Response by Ramada Plaza Grand Rapids Thank you for your comments and I apologize your stay wasn't enjoyable. I will definitely pass on your comments to the Front Desk Manager to review. I also am sorry you didn't enjoy our recently finished complete renovation of all public areas and guest rooms with all new carpet, redesigned open concept lobby area and all new furniture in the public areas and guest rooms.
The room looked like it was falling apart and poorly taken care of. Leaking faucets broken tiles and ceiling panels were all evident. The service was average nothing spectacular but not disappointing either.Genuine Hotels.com guest review
"Will not use Ramada Grand Rapids again"
I requested first floor when i opened the room door the room was dirty. I went to the desk and was placed on the second floor. The roo was average. I was staying 4 nights there was no refrigerator. When i passed the front desk coming or going the staff was very shut off as If they were afraid i oe anyone would ask a question or require attention.Genuine Hotels.com guest review
the hotel was very nice..so was the water park..our family was very satisfied..we will be back in the future to stay..Genuine Hotels.com guest review
Great customer service from Lobby. Clean hotel. Bed very comfortable. The only disappointment was as a disabled individual the hotel was not very accessible. The room (2) was quite tight The bathroom was the only accessible area. Also parking or walking to connected restaurant was not very accessible.Genuine Hotels.com guest review
Decent hotel for one night at the right price. The bathroom was my main gripe, it was awkwardly designed and not convenient if you have a lot of bathroom items. The room itself was fine, comfortable bed. This hotel is good enough for one night, but I wouldn't recommend for a multiple night stay.Genuine Expedia guest review
"Location great but not worth it."
This hotel is so out of date it's pathetic. Love the location and the rate but not worth it. Everything is shabby and falling apart. Service was weak. No maid service at all one day. Just a very weak experience overall.Genuine Expedia guest review
Our room was very humid and the carpet was not vacuumed. I talked to the front desk about the broken air conditioner, but nobody showed up to address the issue.Genuine Expedia guest review
It was a great location. Nice and close to everywhere we wanted to go on 28th Street. The water slide was a huge hit with my child. The pool area was well taken care of. The room was clean. Two issues: the bathroom is really small and the room entry doors did not seem overly safe. Luckily, we were in an inside room without a possibility for entry without […] passing through the rest of the hotel first. Read moreGenuine Hotels.com guest review
"Very nice hotel"
Location was perfect. Not too far from airport and lots of things to do. Having the indoor water park adds a perfect touch to our stay. I will definitely come and stay here next time when I am in town. If you have a family or just looking for a great place to stay and have fun during your visit, this place is perfect.Genuine Hotels.com guest review
"early check in issue"
Had a problem getting an early check in for a 4:30 wedding after a 5 hour drive. Due to road construction we did not arrive until 3:30 and room was ready, but they could not guarantee it before we left....Genuine Hotels.com guest review
It was not perfect but overall a pleasant stay. The staffs were courteous. Restaurants and mall are very close to the hotel.Genuine Hotels.com guest review
Reserved a double queen room and was given a room for a disabled person with one full-sized bed that had stained sheets.Genuine Hotels.com guest review
"good location; family oriented"
water slide and pool attracts families; therefore the surrounding rooms and hallways tend to be loud from kids running up and down hallways, doors repeatedly opening/closing, laughter and shrieking...the location is very good, near the local mall and popular restaurants. There is a connected restaurant-Old Chicago, the food and staff were very good. […] this is not the place if you want quiet after a long day of seminars and business meetings. Read moreGenuine Expedia guest review
Only used this hotel for sleep 1 night so didn't get to see much of it or use any of the facilitiesGenuine Hotels.com guest review
"Fool me twice Shame on me"
This was my second shot at this property because my normal property was sold out (same reason I stayed first time). Twice in two separate 3 night stays my room was not cleaned on one of the nights. Elevator floors were constantly puddled in pool water from kids staying there for the water slide. Not a business traveler friend place.Genuine Hotels.com guest review
"Not very clean"
We arrived at about 10pm. We got to the room. It was not apparent right away but soon we saw ants and realized there was quite a bit of food pieces on the floor all over. It was clear the room had not been vacuumed. We called the desk and they sent a housekeeper. They then switched our room to a pool side family suite. It was cleaner but still not super […] clean. The door off the pool did not shut right and took multiple times to open it. We didn't bother complaining. The pool area is nice and fun. Water slide, hot tub, table games. Adult swimming only from 10-11 pm. The Hotel appears to be old and run down and they have tried to upgrade it. I think I will stick with Hampton. They are my old standby. Read moreGenuine Hotels.com guest review
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