"Giant slide only open weekends"
We chose this hotel for the water slide, but when we got there were told that it was only open on the weekends. Very disappointing.Genuine Hotels.com guest review
"Clean but needs new mattresses"
Hotel was clean, not very uncomfortable beds but was centrally located to shopping & restaurants. mattressesGenuine Hotels.com guest review
The room was clean and comfortable. The staff was great. The only complaint is that it was difficult to maintain a comfortable temperature in the room. This was a great place for the family.Genuine Hotels.com guest review
"Not very comfortable and expensive for what we got"
The beds were small and uncomfortable and the pillows weren't even pillows.We did not use the water part. I think people who are just sleeping there shouldn't have to pay as much!Genuine Hotels.com guest review
"Serviceable Hotel, Good Location"
Saw concert at the Orbit Room which was walking distance away...thankfully. Only issue was when we asked for an extra blanket late at night the front desk was out. Told us to ask housekeeping for one but didn't tell us how to get in touch with housekeeping. Would stay here again though for sure.Genuine Hotels.com guest review
"Great Staff, Average room, Convenient location"
The staff was great, especially at the pool, but the hotel was just Meh.Genuine Hotels.com guest review
Response by Ramada Plaza Grand Rapids Thank you for you comments. We are glad you enjoyed your stay and hope to be of service to you again in the future.
"the toe nail..... lol"
My stay overall was good, there needs to be a little more focus on cleaning when u entered my room all tho dated seemed to be clean, but in the bathroom there was a large clipped your mail on the floor in the corner next to the door, I assumed maybe they were in a hurry to flip the room, but I was there for 5 days and it was not picked up by cleaning […] staff, which made me worry about what I could not see, now my room was cleaned every day, and due to location I would stay again! There was also a bulb out in the bathroom. And the internet access was not good, it was hard to gain access and would kick me off. Read moreGenuine Hotels.com guest review
Response by Ramada Plaza Grand Rapids Thank you for your comments. We take all comments to heart and these will defiantly be passed on to the Executive Housekeeper to use with her cleaning staff as a teaching tool. Thanks again and hope you will stay with us again in the future.
Overall, a great hotel, just a bit far from downtown. The surrounding two malls and shopping centers made up for it a little, though. A great hotel if you don't mind a bit of a drive and already know your way around Grand Rapids.Genuine Hotels.com guest review
Response by Ramada Plaza Grand Rapids Thank you for your review and glad you enjoyed your stay. Hope you will choose to stay with us again.
"Loved it would go agian"
My husband and my kids had a great time! I recommend this place for all familiesGenuine Hotels.com guest review
Response by Ramada Plaza Grand Rapids Thank you for your comment, and we are glad you had a great time at the Ramada Plaza Grand Rapids. Look forward to seeing you in the future.
Staff was very friendly. Room was confortable, but the bathroom needs updating.Genuine Hotels.com guest review
My room literally smelled as if someone just finished smoking 2 packs of cigarettes. When i called the front desk to inform of the situation, i was treated as i was being difficult. Hotel overall was outdated and drab. Never again.Genuine Hotels.com guest review
Response by Ramada Plaza Grand Rapids Thank you for your comments and I apologize your stay wasn't enjoyable. I will definitely pass on your comments to the Front Desk Manager to review. I also am sorry you didn't enjoy our recently finished complete renovation of all public areas and guest rooms with all new carpet, redesigned open concept lobby area and all new furniture in the public areas and guest rooms.
The room looked like it was falling apart and poorly taken care of. Leaking faucets broken tiles and ceiling panels were all evident. The service was average nothing spectacular but not disappointing either.Genuine Hotels.com guest review
"Will not use Ramada Grand Rapids again"
I requested first floor when i opened the room door the room was dirty. I went to the desk and was placed on the second floor. The roo was average. I was staying 4 nights there was no refrigerator. When i passed the front desk coming or going the staff was very shut off as If they were afraid i oe anyone would ask a question or require attention.Genuine Hotels.com guest review
the hotel was very nice..so was the water park..our family was very satisfied..we will be back in the future to stay..Genuine Hotels.com guest review
Great customer service from Lobby. Clean hotel. Bed very comfortable. The only disappointment was as a disabled individual the hotel was not very accessible. The room (2) was quite tight The bathroom was the only accessible area. Also parking or walking to connected restaurant was not very accessible.Genuine Hotels.com guest review
Decent hotel for one night at the right price. The bathroom was my main gripe, it was awkwardly designed and not convenient if you have a lot of bathroom items. The room itself was fine, comfortable bed. This hotel is good enough for one night, but I wouldn't recommend for a multiple night stay.Genuine Expedia guest review
"Location great but not worth it."
This hotel is so out of date it's pathetic. Love the location and the rate but not worth it. Everything is shabby and falling apart. Service was weak. No maid service at all one day. Just a very weak experience overall.Genuine Expedia guest review
Our room was very humid and the carpet was not vacuumed. I talked to the front desk about the broken air conditioner, but nobody showed up to address the issue.Genuine Expedia guest review
It was a great location. Nice and close to everywhere we wanted to go on 28th Street. The water slide was a huge hit with my child. The pool area was well taken care of. The room was clean. Two issues: the bathroom is really small and the room entry doors did not seem overly safe. Luckily, we were in an inside room without a possibility for entry without […] passing through the rest of the hotel first. Read moreGenuine Hotels.com guest review
"Very nice hotel"
Location was perfect. Not too far from airport and lots of things to do. Having the indoor water park adds a perfect touch to our stay. I will definitely come and stay here next time when I am in town. If you have a family or just looking for a great place to stay and have fun during your visit, this place is perfect.Genuine Hotels.com guest review
"early check in issue"
Had a problem getting an early check in for a 4:30 wedding after a 5 hour drive. Due to road construction we did not arrive until 3:30 and room was ready, but they could not guarantee it before we left....Genuine Hotels.com guest review
It was not perfect but overall a pleasant stay. The staffs were courteous. Restaurants and mall are very close to the hotel.Genuine Hotels.com guest review
Reserved a double queen room and was given a room for a disabled person with one full-sized bed that had stained sheets.Genuine Hotels.com guest review
"good location; family oriented"
water slide and pool attracts families; therefore the surrounding rooms and hallways tend to be loud from kids running up and down hallways, doors repeatedly opening/closing, laughter and shrieking...the location is very good, near the local mall and popular restaurants. There is a connected restaurant-Old Chicago, the food and staff were very good. […] this is not the place if you want quiet after a long day of seminars and business meetings. Read moreGenuine Expedia guest review
Only used this hotel for sleep 1 night so didn't get to see much of it or use any of the facilitiesGenuine Hotels.com guest review
"Fool me twice Shame on me"
This was my second shot at this property because my normal property was sold out (same reason I stayed first time). Twice in two separate 3 night stays my room was not cleaned on one of the nights. Elevator floors were constantly puddled in pool water from kids staying there for the water slide. Not a business traveler friend place.Genuine Hotels.com guest review
"Not very clean"
We arrived at about 10pm. We got to the room. It was not apparent right away but soon we saw ants and realized there was quite a bit of food pieces on the floor all over. It was clear the room had not been vacuumed. We called the desk and they sent a housekeeper. They then switched our room to a pool side family suite. It was cleaner but still not super […] clean. The door off the pool did not shut right and took multiple times to open it. We didn't bother complaining. The pool area is nice and fun. Water slide, hot tub, table games. Adult swimming only from 10-11 pm. The Hotel appears to be old and run down and they have tried to upgrade it. I think I will stick with Hampton. They are my old standby. Read moreGenuine Hotels.com guest review
"Not Business ready poor lighting"
Need to up date your bathroom the bathroom was smallGenuine Expedia guest review
A bit noisy at night Overall decent place Shuttle is a plusGenuine Hotels.com guest review
"Not a water park"
Took kids for a special getaway. One slide does not make a water park. Further, the hours of 5-10 make it even less than a slide. (But maybe that wristband will fool me into thinking it's a water park) Further when the pool shuts down from someone throwing up that makes 2 hours of availability over three days. Grumpy front desk for places that give […] pretty good free breakfast, real good pools and outstanding rooms ( these are good not great) why settle for less. Tried ramada after a long time loyal to others. Won't try again as the standard is too high now in this price range. Read moreGenuine Hotels.com guest review
"Short family trip, good hotel for that."
My husband and I and our three kids stayed here, one night. Kids ages are 4, 8 and 10. We stayed in a king room which had a pull out couch that was plenty big for our 8 and 10 year old to share. Our 4 year old slept with us. The room was comfortable, had a microwave and a mini fridge, very nice with kids who want something to drink and snacks all the […] time. There was a vending machine on our floor too. The pool area has a game room, pool table and ping pong table, all that you have to pay for. The pool was decent with a "kiddy pool" area and a water slide that was turned on at 5pm, that was fun for our older two kids. The hotel has Old Chicago Restaurant attached to it that had great food and a good atmosphere for a family. There is also a Starbucks within walking distance from the hotel. Overall, we had a good stay. Read moreGenuine Hotels.com guest review
"A bit of a let down:("
The rooms are mediocre, there was still trash on the bathroom floor. The adult time at the pool was a nice option however they shut down the water slide, and the pool was dirty. The staff was friendly. The beds were decent. Overall I most likely would not stay again!Genuine Hotels.com guest review
Hotel was close to several things that I wanted to do. Ice arena nearby, Tim hortons, lots of places to eat, thrift shops and Fredrick meijer gardens. All in all I am very happy with my choiceGenuine Hotels.com guest review
"Close to college visits"
Great location, but the beds were terrible! I lost so much sleep due to the quality of the beds.Genuine Expedia guest review
"Overnight stop in Grand Rapids"
If you don't mind being surrounded by raucous children, this is the place to stay. Room had no kleenex and the hallway was littered with popcorn for our entire stay there. Also, the portion of the hallway nearest the pool entrance stunk of chlorine. Even at our door, some 40 steps from the pool entrance, it still smelled of chlorine. Staff seemed to […] be doing their best and kept it friendly but they seem on the verge of overwhelmed. Couldn't find a king room on short notice for a better price, so I suppose the ol' you get what you pay for adage applies. Read moreGenuine Expedia guest review
"Not in Grand Rapids"
The hotel is inside city limits; a fifteen minute drive to down town. It's by a mall and fast food heaven. Not where I wanted to beGenuine Hotels.com guest review
"Off the interstate"
We stopped here one night. We did not experience much. The room was older and the sheets had some stains on them. After seeing that, I did not feel comfortable being in the bed. The bathroom was run down. I wouldn't stay here again. You do get what you pay for I guess.Genuine Hotels.com guest review
We stayed there because of the swimming pool for our Grandchildren. Was very dissappointed that they do not serve free breakfast like other hotels do. I will not stay there again. It's overrated!Genuine Hotels.com guest review
"Stay at Ramada was great for the kids!!"
Kids loved the slide. I was disappointed in room and the condition of hotel in general. People drink beer and smoke in stairwell. Not sure if I would stay there again.Genuine Hotels.com guest review
"Loved the water slide"
Overall nice stay. Not enough lighting in the rooms, only two lamps.Genuine Hotels.com guest review
"Not my color"
The abundance of long blond hair everywhere was certainly not mine...Genuine Expedia guest review
My family and I had a nice mini vacation here. The pool was awesome.Genuine Expedia guest review
"Not a place I would ever recommend or stay at"
the mini fridge vibrated the microwave all night long. I had to pile a bunch of heavy items on it to get any sleep at all. There was mold growing in the bathroom, there was a coffe make, but no pot.Genuine Expedia guest review
Response by Ramada Plaza Grand Rapids Dear Guest, I apologize you didn't enjoy your stay at our hotel. Had you let us know the fridge was noisy, we would have definitely removed it or replaced it with another if you were using it. And as for the coffee maker...it's a one cup brewer, so it brews in to your cup....no pot necessary. The instructions for this are printed clearly on the coffee packets and makes it so it's more eco friendly and clean. Thank you for your comments. We look forward to being of service to you in the furture.
"Convenient but service not so good"
Hotel manager walked around telling and frowning a lot. They only allow two additional pool passes which was a hassle when I had my daughters friends from school who wanted to come. Some of the staff was nice though. The bathroom had hair all around and the bed was not comfortable . The best part was the pool and the slide.Genuine Expedia guest review
Too much money for the hotel ! Way over priced ... not really happy with it.Genuine Hotels.com guest review
Will never stay again.. didn't check in till 1140 pm on a Saturday night called hotel around 10 pm before booking to make sure pool was good. Told me no issue with pool.. again when checking in asked about pool again was told would open at 7 am next morning.. next morning go to pool and closed sign on pool.. went to front desk and lady was very rude […] told me pool has been closed since early morning day before... I was not happy demended a refund and moved hotels.. hotel manager Larry then told me I would be refunded for both night which I was not.. now today over a week later he returned my phone call to tell me since I stayed Saturday night he would not be refunding me.. on to the room... The room we stayed in had a bed thatv had to be 15+ years old.. 2 small pillow and the air turned on and off all night .. we did not get much sleep due to the lack of comfort... Will not very use Ramada hotels again.. horrible staff and horrible experience.. Read moreGenuine Hotels.com guest review
"Nothing to write home about!"
Hotel have very STRONG chlorine smell, poor ventilation in the rooms. Rooms were okay however all light switches were SO DIRTY I had to wash my hands after using them. It was okay in a pinch however I will not stay again.Genuine Expedia guest review
"Certainly Not A Three Star"
Old, weary - run to somewhere else in Grand Rapids.Genuine Expedia guest review
"Great area around hotel, variety of activities."
excellent location, very nice staff keep up the good work.Genuine Expedia guest review
"Hotel presents as "tired""
This hotel need a redo. Bathrooms aren't clean, paint is peeling, A/C noisy. I wouldn't stay here again. Great location but that's about all.Genuine Expedia guest review
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