"Convenient but service not so good"
Hotel manager walked around telling and frowning a lot. They only allow two additional pool passes which was a hassle when I had my daughters friends from school who wanted to come. Some of the staff was nice though. The bathroom had hair all around and the bed was not comfortable . The best part was the pool and the slide.Genuine Expedia guest review
Too much money for the hotel ! Way over priced ... not really happy with it.Genuine Hotels.com guest review
Will never stay again.. didn't check in till 1140 pm on a Saturday night called hotel around 10 pm before booking to make sure pool was good. Told me no issue with pool.. again when checking in asked about pool again was told would open at 7 am next morning.. next morning go to pool and closed sign on pool.. went to front desk and lady was very rude […] told me pool has been closed since early morning day before... I was not happy demended a refund and moved hotels.. hotel manager Larry then told me I would be refunded for both night which I was not.. now today over a week later he returned my phone call to tell me since I stayed Saturday night he would not be refunding me.. on to the room... The room we stayed in had a bed thatv had to be 15+ years old.. 2 small pillow and the air turned on and off all night .. we did not get much sleep due to the lack of comfort... Will not very use Ramada hotels again.. horrible staff and horrible experience.. Read moreGenuine Hotels.com guest review
"Nothing to write home about!"
Hotel have very STRONG chlorine smell, poor ventilation in the rooms. Rooms were okay however all light switches were SO DIRTY I had to wash my hands after using them. It was okay in a pinch however I will not stay again.Genuine Expedia guest review
"Certainly Not A Three Star"
Old, weary - run to somewhere else in Grand Rapids.Genuine Expedia guest review
"Great area around hotel, variety of activities."
excellent location, very nice staff keep up the good work.Genuine Expedia guest review
"Hotel presents as "tired""
This hotel need a redo. Bathrooms aren't clean, paint is peeling, A/C noisy. I wouldn't stay here again. Great location but that's about all.Genuine Expedia guest review
"Very Nice Stay"
When you make reservations at a place you've never been, it can be a little scary. I'll have to say that we were pleasantly surprised by our hotel visit. It was in a wonderful location...close to anything you could ever want as far as shopping and restaurants. The staff greeted us in a very friendly manner, and were also professional. Our room was clean […] and inviting. What was a game changer for us...the pillows. I have suffered from neck pain for over a year. We purchased a new mattress and new pillows - both were high-end, expensive purchases, in hopes to alleviate my neck pain. It didn't help. I had gotten to the point that I thought I was just going to have to live with this pain. Half way through the night, I woke up, and realized that my neck wasn't hurting. I just thought I was dreaming. In the morning, I was completely free of any neck pain! When we checked out, I mentioned something to the desk person. She was so understanding, and made the comment that others have also mentioned the wonderful pillows. I asked if there was a place to purchase the pillows. She said, Yes, right here. We sell them for $15. I bought 2. We came home, and I slept like a baby. My husband even said I was snoring...something I have never done in my life! So, thank you, for introducing us to this wonderful hotel...and especially their pillows! Read moreGenuine Expedia guest review
"Good hotel for an overnight stay"
Stayed here during a conference which took place in downtown Grand Rapids, so it wasn't ideal, but it was close enough of a drive where it wasn't a hassle. Staff was friendly and acommodating, and the room was clean. No complaints.Genuine Expedia guest review
"Housecleaning staff needs some help"
The three days room was cleaned , first day soaps and shampoos not replenished, second towels that were left on floor were not replaced, and third empty tissue box was not replaced. Overall property was clean and front of house staff was nice but little stuff like having to go downstairs for more towels and shampoo are not acceptable.Genuine Hotels.com guest review
I didn't like that they didn't have free breakfast. The entrance where we were told to go in had a smashed window which did get fixed while we were there. Overall decent stay.Genuine Hotels.com guest review
"Very friendly staff. Close to everything."
Our room was very clean and comfortable. The staff was very friendly. The only complaint I had was the pool was kind of discusting and crowded. But come to find out there pool filter wasn't working properly. I would goto this hotel again, just not during spring break.Genuine Hotels.com guest review
My husband, daughter, and I stayed in a two room suite for two nights. The location is great on 28th street, very close to shopping and restaurants. We enjoyed the pool, but it was very packed on a Thursday and Friday night.Genuine Hotels.com guest review
Updated beds but that is all. Gross bathroom, cloudy pool and waterslide only opens at 4pm so the next morning the kids could only swim in the tiny pool.Genuine Expedia guest review
"This place was a filthy dump"
pool water cloudy and dirty, black curly hairs in pool, long black hair wrapped around the hairdryer in my room, clump of hair stuck to one of the supposedly clean towels in our room. Told the front desk and she just said, oh, sorry about that. Arcade was dirty, two games were broken and ate our money, claw machines were empty except for 3 or 4 little […] stuffed animals at the bottom. I would never stay here again. Read moreGenuine Hotels.com guest review
Well Located clean and comfortableGenuine Hotels.com guest review
I stayed to have some time to myself. The room was lovely other than I couldn't get the sleep number bed to noticeably work for me (it was still very comfortable). The restaurant attached to the hotel made great food and I went to it twice. I was close to the Woodland Mall and could get onto the major streets with some ease. The Wifi was dependent on […] how many people were using it (as always), but I was able to use it without too much trouble. The staff were courteous, but I must caution the breakfast was not free. It was good though. Altogether a nice mini vacation. Read moreGenuine Hotels.com guest review
I was satisfied with our hotel stay, but would not stay there on a Saturday night again. There is a waterpark inside the hotel and lots of family's with kids were there. That made the hallways very noisy in the evening when we were trying to sleep as we had an early flight the next day.Genuine Hotels.com guest review
Great price and location. Everything you could possibly want is within a mile or two and downtown is only a short drive away.Genuine Hotels.com guest review
"Good location at a fair price"
This was a decent hotel, clean with a friendly staff at a fair price for the area. The parking lot didn't provide adequate room for all guests (but that was, in part, due to the large piles of snow that were everywhere). We also had a lot of problems with the back door card reader and had to get new cards twice during our two day stay. There is a nice […] pool w/ waterslide, splash pool, and hot tub which were often very busy. The area surrounding this hotel is great for shopping and dining with many options. As a bonus, the Starbucks is right next door! Read moreGenuine Hotels.com guest review
Overall for the price, the stay wasn't that bad. The beds are not that comfortable.When we came back to the hotel after dinner, the maids moved all our stuff around including throwing all our clothes in different luggage bags so it was difficult finding our clothes. They also threw away cups with drinks we were saving for later. It was also a little […] farther from downtown than I expected but we took the hopper which was a cheap alternative to a taxi Read moreGenuine Expedia guest review
Staff friendly. Room small. Nicer hotels in area!Genuine Expedia guest review
"Great hotel and staff"
Outstanding accommodations and customer service! Nice rooms and access to the internet for freeeGenuine Expedia guest review
I do not recommend this hotel. Very dirty in and around this hotel. My bathroom was even missing a shower head so water pour right out of the wall! If they even cleaned this room, including the bathroom, someone should have noticed this. Ramada Inns are not what they used to be!!Genuine Hotels.com guest review
"Nice Place to stay"
We stayed on a Saturday night and it was busy but only what one would expect for a Saturday. Our room was very nice and clean and the staff were very friendly and helpful. The pool is fun but it is a small pool with a pretty cool slide and a spot the is about 2 feet deep for small kids. The hot tub was extremely hot which was nice the biggest downside […] to the pool is there is an extremely strong chlorine - chemical smell in pool area. Also I personally would not want a poolside room unless I had a bunch of kids because it is load with all the kids playing. It was a fun stay and the hotel has a inside hallway to a wonderful pizza place. Read moreGenuine Expedia guest review
mold on bathtub caulking, toilet seat worn out showing brown primer under white paint, wallpaper in several area are peeling at the seams(one location its sticking out about 3'' away from wall, coffee pot was too small ! ,called for extra coffee and a towel which took about 15min. to get delivered, lobby floor was dirty, no TV channel guide in room […] . Read moreGenuine Hotels.com guest review
"Noise in the halls, and outside."
Well, there were kids in the hallways at all times of night making noise and running up and down the halls. There was a car alarm going off outside of our room ALL night and when we called the front desk to let them know they didn't seem to care whatsoever. The accommodations were decent, the bed was comfortable at least.Genuine Hotels.com guest review
Room smelled like natural gas or exhaust fumes. Maids said top three floors were the same. Asked for a new room and got down rated to a double without refrigerator or microwave. We were given a room off on wing with no one else staying there. Wall paper pealing off of the walls and bathroom with a bad caulk job. No appologies. No free breakfast, you […] have to pay for it. No maid service, they never showed up. Read moreGenuine Expedia guest review
"Not worth the savings"
They have hardly any replacement items for things used everyday. The key system to get in and out of the hotel is barely working, causing us to stand in literally 0 degree weather. Then they charge almost 5.00 for the continental breakfast! We went down the road to Big Boy, spent the same amount we would have on their 5.00 cold cereal, and got a way […] better breakfast. And then their own manager didn't even want to eat at the hotel, as he showed up to Big Boy as well! Read moreGenuine Expedia guest review
"Won't be back!"
Dated facility. Location furthest from x-wy. Elevators in disrepair. Chairs o/s elevator torn and showing arm stuffing. Was placed in handicap room without consulting first. No extra seating due to handicap facility.Genuine Expedia guest review
"Very handy for catching bus to Art Prize."
Room was good and location was excellent for getting bus down to Art Prize in Grand Rapids. Did not have to move the car for 2 days.Genuine Hotels.com guest review
"Nice hotel lots of activities around"
The hotel was very nice and very clean. Although room service did not provide the greatest food.Genuine Expedia guest review
"Slide not open during week"
We planned on staying here because of the water slide, but it was not open during the week. Beds are full size, not queen.Genuine Hotels.com guest review
Nice, large room. The lobby was under construction; no big deal. However, for a three-night stay that left us one teabag, and the coffee machine did not have a carafe. Doubtless, they'd have supplied these if we asked--but we were out early every morning (without caffeine) and it never occurred to us at a time when we could have said anything.Genuine Expedia guest review
"Not too bad, even under maintenance"
In spite of being under maintenance, our stay here was nice. My only small complaint would have been that the hallway smelled like dirty pool feet (the room did not smell bad).Genuine Hotels.com guest review
I felt at home in the Ramada. I got to the hotel after 8pm and went to Barnes and Noble in the mall next door. Rather than pay for breakfast at the hotel, I stopped at the Panera Bread down the road on 28th St SE. In less than 5 minutes I was at the airport dropping off my rental car. The hotel lobby was being remodeled, the only evidence I saw was […] yellow tape saying pardon our appearance. My room was at the back, on the 5th floor, very private and quiet. The room was spotless and looked like new. I had a king sized bed with plenty different pillow types to choose from. I gave a 4 because the bed was too firm and the tv remote didn't work to arrow through channels. The front desk clued me in to type in specific channels; and they offered to send maintenance but I was settled in and didn't want to bother. I'd recommend the Ramada. Stay far away from Super 8. I read reviews and thought it sounded do-able. It as old, stunk like too much stale cigarette smoke in the hallways and some other awful smell in the non-smoking room I finally got. The carpeting was filthy and the front desk person had a hard time looking my in the eye or smiling. I was worried if I stayed there and had the free breakfast I get something from the food, which I figured would be spoiled. Read moreGenuine Expedia guest review
"Some unexpected things"
The water slide that is an appealing feature for this property, only operates on the weekends during the "off season". The lobby was under construction and they put us in the wrong room. We booked two doubles and got a king w/ a pull out. Not a big deal, but later they lost track of what room we were in and housekeeping tried to kick us out. Front desk […] staff was friendly but a little unprofessional. Read moreGenuine Hotels.com guest review
"enjoyable family stay"
Hotel is in process of being updated. Staff was super friendly and helpful. Pool area, dirty and crowded, but great slide. Extremely convenient location and great price. For some reason housekeeping kept leaving us with decaf for coffee maker. :(Genuine Hotels.com guest review
"Beware - waterpark only has a small slide"
The bed was super comfortable. The "water park" consisted of a splash pool and a small slide very disappointing. The bathroom had a man's facial clippings still left all over the sink and the free wifi only worked about 10% of the time I was there, I spent over an hour on the phone with tech support trying to get the wifi to connect. Overall disappointing […] stay. Read moreGenuine Expedia guest review
"Nice place to stay"
The bed was very comfortable, the hotel is clean, I have no complaints.Genuine Hotels.com guest review
"Ramada Plaza Gr Rapids"
My wife and I weren't impressed with this Hotel. I think Ramada as a chain has really gone downhill. Hotel staff was very unfriendly when checking in and hotel room was rather filthy. Overall, not impressed and can 't recommend.Genuine Hotels.com guest review
The staff was wonderfully helpful. The room was clean and comfortable. However, the following small disappointing details remain in our minds: the phone didn't work because the jack wouldn't stay plugged in, and the sliding doors on the closet were off the track, removed and leaning against the wall. The motel is undergoing much needed renovations throughout, […] which will be completed soon. Read moreGenuine Hotels.com guest review
"Hotel located in very convenient area"
Smooth check in and check out... Hotel is under construction so it has a weird smell...Rooms are your average "hotel 6" might need some new interior update...But other than the decor, hotel is located in a very convenient area, coffee shops, donut shops, mall and movie theaters, restaurants etc...Genuine Expedia guest review
"Stayed for a few days"
This is the second time that I stayed at the Hotel and both times the stay was enjoyable. They are going through an upgrade so there are areas that do not look that nice, but all in all the hotel is fine. I did not eat at the restaurant as it was a little expensive and they are on a strip of every restaurant you would even need to eat at. The people […] that work there are nice, some very nice, but over all just nice. I would stay here again. Read moreGenuine Expedia guest review
"very comfortable hotel"
Location was perfect. No problem finding a restaurant in the areaGenuine Hotels.com guest review
"Nice hotel, friendly staff, fun water park"
Stayed just one night. Staff was friendly, room was clean and big. Only fault was that the ice machine on near our room wasn't working. Other than that it was great. Kids had a blast at the water park.Genuine Expedia guest review
This was a great bargain for the price. The location was great and the pool was a hit with the kids. This is an older hotel undergoing renovations but that did not matter. It suited our needs just fine.Genuine Hotels.com guest review
"Clean, comfortable rooms"
I requested a quiet room and was pleasantly surprised to find out they had an area designated "quiet". Beds were very comfy and I had the best nights sleep in weeks, NO noises outside or in the hallways to wake me. Room was clean and the staff were very helpful. Pool and hot tub were great. I would definitely stay here again!Genuine Expedia guest review
"Great location for girls' shopping mall trip."
Staff was friendly and helpful. Convenient to be attached to eatery. Hotel was under construction. My 7-year-old would have liked to use the great pool slide more - there were no posted hours for when it would be open.Genuine Expedia guest review
"Clean and comfortable rooms"
Check in was fast, hotel was being remodeled so it was up to date and modern. Didn't include continental breakfast (pay only), odd as most hotels (equal or less) all do offer that.Genuine Expedia guest review
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