The only thing that I would rate down is the time in which they clean the pool from 7:00-7:30pm. A lot of families just got down to the pool at that time, and they closed it. They should change their cleaning schedule to accommodate the guests.Genuine Hotels.com guest review
"Great Hotel-Convenient Location"
I was pleasantly surprised with my stay at the Ramada Inn Plaza. We don't normally consider staying at Ramada Inns as we felt they probably did not have the quality and standard of the room and bed we enjoy staying in. Because of the high rating it showed, I decided to chance it and was very glad I did. Although the lobby was in renovation and I opted […] to have breakfast elsewhere, the hotel provided just what I needed. I will now consider Ramada Inns in the future. My husband had said he had seen some TV advertisements in regards to them upping their game and they have! Read moreGenuine Expedia guest review
"Not too bad"
The hotel does not have breakfast, however there is a restaurant service inside. I wouldn't even consider it continental. But the bed, room, and shower were comfy and cleanGenuine Hotels.com guest review
"Good hotel for one night stay"
Good front desk service when we checked in. Daughter loved the water slide. Room was nice. Ate at Old Chicago which was good. When checking out front desk did not even acknowledge us leaving. Most likely will stay at a different hotel next time in town.Genuine Expedia guest review
older hotel. the room was confortable. Wish a breakfast of some sort was included for the price.Genuine Hotels.com guest review
Very nice staff, had a little trouble with the card on the outside door. Very good overall.Genuine Hotels.com guest review
Pool could have been cleaner. We were there on a busy weekend and there were a lot of kids running up and down the halls all night. Management warned them once but that did no good. Stayed there before and it was a lot better.Genuine Hotels.com guest review
"A nice stay in GR"
A nice stay. They have everything on site that you would require. It does smell like a pool in many areas.Genuine Expedia guest review
"Our hotel stay..."
The front desk clerk was wonderful...when we asked for a roll-away bed and there was not one available, she changed our room to include one with a pull-out couch. This was appreciated! The hotel was clean and very convenient to lots to do...restaurants...a theatre, and stores. Great location! The only negative I have was the breakfast area was under […] construction and thus, was not available. We did enjoy the pool area and hot-tub. Read moreGenuine Expedia guest review
Beautiful hotel. The courtyard is beautiful but the highlight was the friendly helpful staff. Angie at the desk and Sheila in the dining room were awesome. We chatted with the waitress in the dining room in the morning but didn't get her name. She was charming, as well. Every one of them told us how great it was working there. You are doing something […] right to attract such great employees. Read moreGenuine Hotels.com guest review
Hotel bar was under construction...was unaware of this when room was booked. Just an ok stay...probably would not stay there again.Genuine Hotels.com guest review
"Grand Rapids Ramada"
Very misleading in the advertisement of this hotel. Toilet ran all night, the hotel was under renovation. Not to mention their were kids allowed to be loud after midnight in the pool area. my wife and children struggled to get a decent nights rest. I have a hard time believing this is a Ramada! Wont be back that's for sure,Genuine Expedia guest review
I was most pleased with the courtesy and helpfulness of the front desk receptionist. She was efficient, knowledgeable, and personable. When I asked for a room on a lower level she was quick to make that accommodation and did it pleasantly. I left with a good feeling about the hotel and staff.Genuine Expedia guest review
I got a great rate on the room with a King bed. It was clean--nothing fancy. I was surprised to find that I had been given a handicap room. If I had known that when making the reservation online, I would have requested a different room. It made me feel like I was in the hospital.Genuine Hotels.com guest review
"Nice place for the price"
Overall I really liked the hotel. The people at the front desk were very friendly and asked how our room was. I loved that the Hotel was in front of the mall since that was one of our places to visit. The room was clean and I loved the amenities it had, including hair dryer, night light, fridge and microwave. One of the reasons I had chose this hotel […] was because it had a waterside. The only downfall was at the time we stayed there was a ton of rowdy teenage boys in the pool and waterside for most of the night so we could not even use the pool till 10. I did like the fact that they had an adult swim from 10-11 and they even turned on the waterside back on for us! I would stay at this place again. Read moreGenuine Hotels.com guest review
"Family of 4"
I was unsure this hotel would meet my standards but I was pleasantly surprised the beds were outstanding and rooms were very clean. The staff was delightful and inviting after a long day at Michigan Adventure. The next day we slept in, the hotel let us have a later check out so we enjoyed the pool and slide all morning.Genuine Expedia guest review
"Nice hotel near great shopping"
The hotel staff were very nice and extremely helpful. The hotel is being renovated but it didn't effect my stay. The room was very clean. Went to the Woodland shopping center after dinner. It has a lot of nice stores. I found this to be a great location.Genuine Expedia guest review
Will be extra nice once interior comstruction/additions are complete. Staff was very friendly and helpfulGenuine Expedia guest review
"Over Priced & Over Rated"
we got a two room suite and the room was not what we were promised as far as ratings. The furniture was torn; the walls had no pictures on them, just patch holes. It had a feeling of a room that was getting remodeled and they forgot about it. The kitchenette had no silverware or plates. The pullout couch was uncomfortable for my 8 year old kid and friend. […] There were no extra pillows, I had to go ask for some at the front desk and the quality of service from the staff was like they didn't want to be there. Well neither did we. Read moreGenuine Hotels.com guest review
The hotel was under construction which it needs. It's ancient. Overall, it did the job. We just needed an inexpensive place for the night. The desk staff were rude and unhelpful. They actually said "what do you want us to do about it?" When we needed help with the tv. No one ever came up.Genuine Hotels.com guest review
My daughter and I stayed 1 night...king bed that was very comfortable.....The room was clean...I was amazed how big the bathroom was...yes wall paper peeling, but due to NO vent fan in bathroom...expect mirrors to stay foggy for a while....construction of new breakfast area on first floor where we were....but unless you planning to sleep during the […] day, then noise wont be a factor...infact, i only heard minimum during breakfast in the ball room....the breakfast was great with your choices to purchase continental or hot breakfast....waffles were as expected....the chef cooked an amazing ommelet....coffee was ok.... As for the so called "water park"....more advertisement than anything....its just a small pool with a tall slide....the word water park was misleading....but my 6 yr old enjoyed that pool, and although cant swim, she did try the slide twice and was not afraid....so your little ones will enjoy it... Regardless of remodeling and all, I really thought it was a very nice place to stay at... The best thing was the location....down few blocks, walkable, is a movie theater showing old movies...and many shopping places and restaurants....hotel doesnt have dinning, but you can walk or drive to many surrounding choices....chicago right next door and excellent pizza.... Rooms have coffee maker, microwave and small fridge....again, over all was worth it, and where I will stay next time. Read moreGenuine Expedia guest review
HorribleGenuine Hotels.com guest review
"Castaway Bay Disappoints"
This hotel advertises a waterside and gaming area. Careful! The waterside is only open on certain days, and the hot tub was broken!Genuine Hotels.com guest review
water slide closed down early so I wasn't able to use it. Large amounts of unattended children even during the adult swim hour. Kid with a diaper floating in the hot tub. Never even unpacked the suit. Otherwise the staff I met were nice and the facility looked okay.Genuine Expedia guest review
We had a ton of troubles with the airport shuttle. But they solved the problem in a very satisfying way. Kind attention from the hotel staff.Genuine Expedia guest review
"Loud parking lot and hallway at night"
This is definately a party hotel, don't stay here if you are planning on trying to sleep.Genuine Hotels.com guest review
"Great for a family with children"
Has a nice water park if you have children. The price was goodGenuine Expedia guest review
Hotel is ideally located but advertises a water park that is just a pool with slides. Bed also had a huge dip in middle. They are remodeling hopefully they will put in new mattresses as part of it.Genuine Hotels.com guest review
Unusual to have double beds instead of queen size in the rooms. Rooms were small. Bathroom very small, counter only a triangle, no fan, poor lighting. No frig or microwave. Had to pay for breakfast. Big desk and chair took up too much of room and not needed. Could have been smaller. Overall we were uncomfortable there and unsatisfied and would not stay […] there again. Read moreGenuine Hotels.com guest review
"Dirty Carpet, Loud Guests, Overwhelmed Staff."
We waited in line to check in for 15 minutes behind complaining guests. The hotel was dirty, our room had stained carpet, still wet and crusty from being cleaned - infact, the stand up fan was still turned on some of the stains. The guests were loud, the halls had children running at all hours of the night. When we checked out in the morning, we again […] waited for about 15 minutes behind multiple guests - this time complaing about phones not working in their hotel rooms, loud guests and other hotel guests using drugs in the hotel pool - a large draw for this particular hotel. Read moreGenuine Expedia guest review
"on our way"
Room was clean and comfortable. Loud noise like a roaring engine in the bathroom so we kept the door shut all night. Restaurant that is attached to hotel was very good. Customer service in both hotel and restaurant were outstanding. Conveniently located near shopping and expressways. Location of our room right next to elevator was probably the reason […] for our only issue of the guy who was trying to get into our room at 3 in the morning. Read moreGenuine Hotels.com guest review
Pretty pricey for a small room....no microwave or refrig......no comp breakfast......would choose Comfort Suites South over this hotel. Renovation and update of carpet and room decor will not change the price comparrisons much.Genuine Hotels.com guest review
"hotel has gone down hill"
the hotel is under renovations so there is a lot of dust. we had ants all over to hotel room. when i told the gal at the front desk she just smiled at me and said well it's the time of year for them. i was going to ask for another room but from her reaction i'm thinking it's a problem through out the hotel. the water slide is only up and running on […] the weekend so if you staying there with family this is good to know. the dresser in our room was broken and there was a large stain on the rug. this has been a hotel that i have stayed at for the last couple years when i'm in grand rapids. the location is central to every thing and up until this last stay it has been a very nice hotel i'm not sure what has happened to it. sad to say i will be looking to stay some where else. Read moreGenuine Expedia guest review
"Convenient to interstate and airport - nice pool"
Front desk staff was friendly, and offered information about local eateries and access to the pool. Pool has a waterslide and a game room attached that was fun for the kids. Beds were not very comfortable, but room was very clean.Genuine Hotels.com guest review
nothing special.Genuine Hotels.com guest review
Had a very good time for the week we stayed the only bad thing I can say about the hotel stay was the unsupervised children in hall ways but they didn't really disturb anybodyGenuine Hotels.com guest review
THe hotel staff was very friendly and helpful!Genuine Hotels.com guest review
I thought the pictures of the pool were mis-represented. The pool was much smaller than the pictures presented. The hotel was undergoing updates and our room was partially updated. The room smelled funny I think because of new carpet. The bathroom could have been cleaner.Genuine Hotels.com guest review
"I wouldn't call it a waterpark"
Tiny pool with one slide. Way overcrowded. Room was clean.Genuine Hotels.com guest review
"If a water slide is the most important thing"
There were a number of broken things in our room, including exposed plywood (approx 4' x 2') under the air conditioning unit. The website said that the waterslide was open during all pool hours but it's not. It also states there's a continental breakfast but it's not complimentary like every other hotel out there. The pictures online make it incredibly […] difficult to see how small the pool is. The kids had fun but while it wasn't the worst hotel we've stayed at, we won't be going back. Read moreGenuine Expedia guest review
We were very disappointed that the water slide was not open during our stay, as this was why I booked the hotel. Our room was by the pool and smelled of chlorine very badly. Other than that it was a nice place and we enjoyed our stay.Genuine Hotels.com guest review
The hotel staff was very nice. Very close proximity to restaurants and Woodland Mall. The room was very clean. My only complaint about the room was that the plumbing seemed a little slow - the shower didn't drain properly and it would take the toilet awhile to flush. The pool facilities were great! Very spacious and there's a game area with arcade and […] pool tables. The continental breakfast was not free. There wasn't even free coffee. My overall rating would have been a 4 if they had had free coffee :) Read moreGenuine Hotels.com guest review
"okay stay for the price"
Was dissapointed by the lack of lighting in the room and bathroom. Every light was a very dim flourescent bulb and dirty lighting grid over bathrooom sink. Toilet ran non stop until I pulled up the tank lid and had to reconnect the chain to the valve pump. The room was quiet and clean. I was very surprised this hotel is rated 3 stars. I have stayed […] in 2.5 rated that had rooms that were more updated and clean than this hotel. Read moreGenuine Expedia guest review
"FInd another place to stay"
This hotel does not look anything like the pictures - it is old and really needs to be renovated. The rooms are small and very out dated. I will never stay here again.Genuine Hotels.com guest review
"Meh, I'll Pass Next Time."
It looked like a war zone in this hotel. They were in the middle of a renovation and there was onld lamps and other furniture laying in the hallway. The sound of air compressors woke you up in the morning. The walls were paper thin; I could here my neighbor going to the bathroom. The parking lot was ALWAYS full. Most people parked in a snowbank, side […] of the road, or wherever you could find a spot. Read moreGenuine Expedia guest review
Kids had fun at the pool and water slide. When we got in room there where dirty towels already on the floor and stuff under the bed. Also shower had hairs in it and room was dusty. Had to pay for breakfast that was the same stuff you get free at most hotel's. Could not use pool without a arm band 4 come with the room. Its $15 for anyone else even if […] you are not using the slide just the pool. Front desk needed more people working it. But like I said to start the kids liked the pool. Read moreGenuine Hotels.com guest review
"Not bad. But I would look around before going back"
Picked the hotel as being close to the airport. It is, sort of, but far from an "airport hotel". The airport "shuttle" is a somewhat dented and aged van. They are currently renovating and the place certainly needs it. Our room was clean but a bit shabby. Front desk staff pleasant and helpful. Internet (complimentary) very slow. No complimentary breakfast. […] I don't have any real quarrels with the place, but it is a bit pricey for what it delivers. I am sure there are better choices for the money (or less). Read moreGenuine Expedia guest review
Very pleasant stay!!Genuine Hotels.com guest review
"Good but not great"
It was fine but it wasn't that great. It was clean so that's good.Genuine Hotels.com guest review
I had a wonderful stay at the Ramada. The staff was friendly and the rooms were clean. The water park was fun for all ages! Old Chicago was convienently located and the bar tenders were very friendly!Genuine Expedia guest review
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