"Convenient to interstate and airport - nice pool"
Front desk staff was friendly, and offered information about local eateries and access to the pool. Pool has a waterslide and a game room attached that was fun for the kids. Beds were not very comfortable, but room was very clean.Genuine Hotels.com guest review
nothing special.Genuine Hotels.com guest review
Had a very good time for the week we stayed the only bad thing I can say about the hotel stay was the unsupervised children in hall ways but they didn't really disturb anybodyGenuine Hotels.com guest review
THe hotel staff was very friendly and helpful!Genuine Hotels.com guest review
I thought the pictures of the pool were mis-represented. The pool was much smaller than the pictures presented. The hotel was undergoing updates and our room was partially updated. The room smelled funny I think because of new carpet. The bathroom could have been cleaner.Genuine Hotels.com guest review
"I wouldn't call it a waterpark"
Tiny pool with one slide. Way overcrowded. Room was clean.Genuine Hotels.com guest review
"If a water slide is the most important thing"
There were a number of broken things in our room, including exposed plywood (approx 4' x 2') under the air conditioning unit. The website said that the waterslide was open during all pool hours but it's not. It also states there's a continental breakfast but it's not complimentary like every other hotel out there. The pictures online make it incredibly […] difficult to see how small the pool is. The kids had fun but while it wasn't the worst hotel we've stayed at, we won't be going back. Read moreGenuine Expedia guest review
We were very disappointed that the water slide was not open during our stay, as this was why I booked the hotel. Our room was by the pool and smelled of chlorine very badly. Other than that it was a nice place and we enjoyed our stay.Genuine Hotels.com guest review
The hotel staff was very nice. Very close proximity to restaurants and Woodland Mall. The room was very clean. My only complaint about the room was that the plumbing seemed a little slow - the shower didn't drain properly and it would take the toilet awhile to flush. The pool facilities were great! Very spacious and there's a game area with arcade and […] pool tables. The continental breakfast was not free. There wasn't even free coffee. My overall rating would have been a 4 if they had had free coffee :) Read moreGenuine Hotels.com guest review
"okay stay for the price"
Was dissapointed by the lack of lighting in the room and bathroom. Every light was a very dim flourescent bulb and dirty lighting grid over bathrooom sink. Toilet ran non stop until I pulled up the tank lid and had to reconnect the chain to the valve pump. The room was quiet and clean. I was very surprised this hotel is rated 3 stars. I have stayed […] in 2.5 rated that had rooms that were more updated and clean than this hotel. Read moreGenuine Expedia guest review
"FInd another place to stay"
This hotel does not look anything like the pictures - it is old and really needs to be renovated. The rooms are small and very out dated. I will never stay here again.Genuine Hotels.com guest review
"Meh, I'll Pass Next Time."
It looked like a war zone in this hotel. They were in the middle of a renovation and there was onld lamps and other furniture laying in the hallway. The sound of air compressors woke you up in the morning. The walls were paper thin; I could here my neighbor going to the bathroom. The parking lot was ALWAYS full. Most people parked in a snowbank, side […] of the road, or wherever you could find a spot. Read moreGenuine Expedia guest review
Kids had fun at the pool and water slide. When we got in room there where dirty towels already on the floor and stuff under the bed. Also shower had hairs in it and room was dusty. Had to pay for breakfast that was the same stuff you get free at most hotel's. Could not use pool without a arm band 4 come with the room. Its $15 for anyone else even if […] you are not using the slide just the pool. Front desk needed more people working it. But like I said to start the kids liked the pool. Read moreGenuine Hotels.com guest review
"Not bad. But I would look around before going back"
Picked the hotel as being close to the airport. It is, sort of, but far from an "airport hotel". The airport "shuttle" is a somewhat dented and aged van. They are currently renovating and the place certainly needs it. Our room was clean but a bit shabby. Front desk staff pleasant and helpful. Internet (complimentary) very slow. No complimentary breakfast. […] I don't have any real quarrels with the place, but it is a bit pricey for what it delivers. I am sure there are better choices for the money (or less). Read moreGenuine Expedia guest review
Very pleasant stay!!Genuine Hotels.com guest review
"Good but not great"
It was fine but it wasn't that great. It was clean so that's good.Genuine Hotels.com guest review
I had a wonderful stay at the Ramada. The staff was friendly and the rooms were clean. The water park was fun for all ages! Old Chicago was convienently located and the bar tenders were very friendly!Genuine Expedia guest review
"great location, good family hotel"
The pool and hot tub area, very family friendly, close to good shopping areasGenuine Hotels.com guest review
"No bang for our buck"
we booked hotel because it had a restaurant that offered room service, yet there was no menu in the room, For a hotel that had just be redone, the beds were lumpy and pillows were just bags of cut of foam, very cheap. Very noisy, people running and yelling in the halls. I think i will be going back to the holiday inn, its clean, quiet just a bit out […] of the way Read moreGenuine Hotels.com guest review
"Needs some TLC"
A good value for the price. We were above the pool and there was a gap 1/4inch wide by 16inches tall) that let in lots of noise and it always smelled of chlorineGenuine Hotels.com guest review
"Looked for a room near Uccello's Ristorante!"
Check in needed a bit of a personality check, not very friendly. The rest of our stay was very nice. Enjoyed the connecting restaurant for dinner and the ability to have a drink with dinner, then no driving!!!Genuine Hotels.com guest review
"close to home"
We live in gr and travel right there for a auick getaway. Pool area fun for kids and adults.Genuine Hotels.com guest review
"Nice location, at least"
We were not very happy with our stay. The room was very dark and not very clean. During our second night, the front desk called our room around 11:30 p.m. to ask a question about our reservation. Why would they wait until that time?Genuine Hotels.com guest review
This was a good experience all around and I would definitely returnGenuine Expedia guest review
"Lack of Professionalism"
We waited in line for several minutes to check in. Then the two employees at the front desk proceeded to argue with each other about how it was being done, as if no one else was standing there. They were very disrespectful to one another. I felt this was completely unprofessional. The exhaust fan in the room was constantly on. There was no way to turn […] it off and it was very loud. We had to close the bathroom door at night and you could still hear it. The location of the hotel was great, but the lack of professionalism by the staff made it a very uncomfortable stay. Read moreGenuine Hotels.com guest review
"Good place for our FTC team"
Good price and great entertainment. The slide, pool, and game room, were a big hit with our middle school student First Tech Challenge team #5405 N.E.R.D.S.Genuine Expedia guest review
Response by Ramada Plaza Grand Rapids Dear Traveler, Thank you for your comments on Expedia. I am glad you enjoyed our pool area at the hotel. It is great to hear the students had an awesome time! Thanks again.
"Good location, bad housekeeping"
Urine on the toilet seat, hair in the bathtub, and "mystery mess" on the remote. Gross.Genuine Expedia guest review
"Probably wont stay there again"
we aere at the very end of the cooridor, we had a complaint two time for noise level. We had no music playing, no parties, only talking with guest but yet we were asked to be quiet 2 times with the treat of being asked to leave if a third call was rendered. My son has a deep strong voice and even with his normal voice it may appear to seem loud, yet […] I could hear kids screaming throught out the facility. To explai to you how "loud" we were, I slept through the entire thing. I will not rrecommend this hotel to anyone who just wants to enjoy the company of their family. Read moreGenuine Expedia guest review
While the staff was responsive and friendly and the rooms were clean, the beds were not comfortable, the room safe and reading lamps were not functional, and there was no working blower/fan in the bathroom. I only spent a night, so the hotel was adequate for what I needed.Genuine Hotels.com guest review
"good place to stay"
Second time I stayed there. Easy to get to. Clean. Staff helpfulGenuine Expedia guest review
Clean, comfortable and quiet. Friendly staff.Genuine Hotels.com guest review
"Convenient and Comfortable"
There are certainly a lot of hotel choices in the Grand Rapids area. In fact, there are many that are far more convenient since this hotel rests in the center of a very busy mall area - next to a very busy intersection. However, despite the traffic, we were quite satisfied with our room, the price, and the very nice pool area.Genuine Hotels.com guest review
Did not feel that this is a 3 star hotel. The bathroom had body hair from previous guests. Parking lot was not well lit.Genuine Expedia guest review
Toilet seat had stains in it and bath tub matt was badly worn. We were there for one nite.Genuine Hotels.com guest review
"great place to stay near airport"
We found our room clean and comfortable. We were visiting family but had an early flight so decided to stay near airport. Not sure what to expect and was pleasantly surprised.Genuine Expedia guest review
"Shop, Water Fun, Great Restaurant even in the Cold"
Great for families with kids ... even though it is cold outside, your kids can still enjoy the warm waters and fun of the indoor water park, indoor video games and shuffle board and more. There's a great Chicago restaurant that is attached. Like to shop? Check out the many, varied stores right nearby, too!Genuine Expedia guest review
it was short and sweet. pool and connected restaurant were a great fun option and it was not far away from the heart of Grand Rapids.Genuine Expedia guest review
Everything was fine EXCEPT the fact that the room faced the pool, where kids were running around and screaming till 10 p.m. I will come next year at the same time provided I don't have a room facing the pool.Genuine Hotels.com guest review
I arrived at 10:00 p.m. starving and tired. I was so pleased to find there was an attached restaurant with full menu and reasonable prices. I then retired to my room that was immaculate and the bed was the most comfortable I've ever experienced in a motel. I will stay there again when I come back to grand rapids.Genuine Expedia guest review
"No response to request for drain fix"
Two mornings in a row I asked for someone to fix the bathroom sink and was told they would take care of the slow draining sink (10 minutes after brushing teeth water finally went down). It was never handled.Genuine Expedia guest review
We had a non smoking room that smelled of smoke. No refrigerator in room.Genuine Expedia guest review
"proceed with caution"
There were several things in the room that did not work or were inadequate. We had to ask for additional towels, soap, toilet paper, etc. on more than one occassion. The toilet seat fell off. The chain to the toilet flapper broke; I fixed those thinbgs myself. The sink faucet supplied scalding hot water even when the faucet was in the middle where it […] should be luke warm. The key cards hardly ever worked. We walked back to the front desk to get new ones on several occassions. Read moreGenuine Expedia guest review
"will never stay there again"
i will never stay in another ramada again. a family trip with the children, they had fun. i on the other hand did not . very poor customer service dirty room overall never again.Genuine Hotels.com guest review
Everything was just ok. One elevator out of service. At least a half dozen hairs in bathtub when I went to shower. That is absolutely disgusting!Genuine Hotels.com guest review
"A real review that would matter to you"
I am nineteen and was staying alone in this hotel because I was volunteering at the Deaf and Hard of Hearing Services building at their annual Kids Kamp as a group leader. I live 2 & 1/2 hours away so having a place to stay was a necessity. I wanted somewhere with a pool and hot tube for off times. The room was very nice and clean. The house keepers […] were very kind and sweet. The pool is not big. If you're looking for a lap swimming pool its not it, but for children to be in it is adequate, also the water slide (running hours vary so call ahead) was extremely fun, I tested it out myself along with some other adults and older teens I met there all were having fun. As for food their is the chicago pizza attached prices aren't too expensive. I ate their twice. Spaghetti dinner which wasn't good honestly but their tossed salads with homemade Italian dressing and garlic toast is to die for!!! The hotel is located right next to a woodland shopping mall which is great, the mall is very nice too! Great people and great shops. Overall my stay here was exceptional especially being so young, I was treated very respectful and was helped whenever I needed it. Highly recommended! Read moreGenuine Hotels.com guest review
Was there two nights for business and location was convenient. Room had a couple issues ( bathroom sink didn't work and closet door was inoperable) but was fixed the next day. Wouldn't bother staying there again.Genuine Hotels.com guest review
I had a hard time with the door. for some reason the magnate on the swipe card did not work. I had the keys replaced twice, but the housekeeping staff had to get me in the roomGenuine Expedia guest review
Just too old in everything... even room is clean no smellGenuine Expedia guest review
"About staying at Ramada"
Only thing I didn't care for was the fact that when I got there they told me that they DID NOT have any rooms with two seperate beds for a handicaped person. All the had was a room with a king size bed. That didn't go over to well with me and my wife. They finally found a room big enough for a wheel chair and two different beds. I was told when I reserved […] the room over the phone that it would have two beds and i would be able to get a wheel chair in it. It was a different story when I got there. I'm not so sure that I would want to stay there again. Read moreGenuine Hotels.com guest review
We rented the family suite, Overall, the room was comfortable, except for the children's room (equipped w/ bunk beds) opened to the pool area and the smell of chlorine was bothersome. Some additional chairs would have been accommodating. The staff was extremely prompt in adressing our bed lamps that were not working.Genuine Expedia guest review
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