"Nice hotel lots of activities around"
The hotel was very nice and very clean. Although room service did not provide the greatest food.Genuine Expedia guest review
"Slide not open during week"
We planned on staying here because of the water slide, but it was not open during the week. Beds are full size, not queen.Genuine Hotels.com guest review
Nice, large room. The lobby was under construction; no big deal. However, for a three-night stay that left us one teabag, and the coffee machine did not have a carafe. Doubtless, they'd have supplied these if we asked--but we were out early every morning (without caffeine) and it never occurred to us at a time when we could have said anything.Genuine Expedia guest review
"Not too bad, even under maintenance"
In spite of being under maintenance, our stay here was nice. My only small complaint would have been that the hallway smelled like dirty pool feet (the room did not smell bad).Genuine Hotels.com guest review
I felt at home in the Ramada. I got to the hotel after 8pm and went to Barnes and Noble in the mall next door. Rather than pay for breakfast at the hotel, I stopped at the Panera Bread down the road on 28th St SE. In less than 5 minutes I was at the airport dropping off my rental car. The hotel lobby was being remodeled, the only evidence I saw was […] yellow tape saying pardon our appearance. My room was at the back, on the 5th floor, very private and quiet. The room was spotless and looked like new. I had a king sized bed with plenty different pillow types to choose from. I gave a 4 because the bed was too firm and the tv remote didn't work to arrow through channels. The front desk clued me in to type in specific channels; and they offered to send maintenance but I was settled in and didn't want to bother. I'd recommend the Ramada. Stay far away from Super 8. I read reviews and thought it sounded do-able. It as old, stunk like too much stale cigarette smoke in the hallways and some other awful smell in the non-smoking room I finally got. The carpeting was filthy and the front desk person had a hard time looking my in the eye or smiling. I was worried if I stayed there and had the free breakfast I get something from the food, which I figured would be spoiled. Read moreGenuine Expedia guest review
"Some unexpected things"
The water slide that is an appealing feature for this property, only operates on the weekends during the "off season". The lobby was under construction and they put us in the wrong room. We booked two doubles and got a king w/ a pull out. Not a big deal, but later they lost track of what room we were in and housekeeping tried to kick us out. Front desk […] staff was friendly but a little unprofessional. Read moreGenuine Hotels.com guest review
"enjoyable family stay"
Hotel is in process of being updated. Staff was super friendly and helpful. Pool area, dirty and crowded, but great slide. Extremely convenient location and great price. For some reason housekeeping kept leaving us with decaf for coffee maker. :(Genuine Hotels.com guest review
"Beware - waterpark only has a small slide"
The bed was super comfortable. The "water park" consisted of a splash pool and a small slide very disappointing. The bathroom had a man's facial clippings still left all over the sink and the free wifi only worked about 10% of the time I was there, I spent over an hour on the phone with tech support trying to get the wifi to connect. Overall disappointing […] stay. Read moreGenuine Expedia guest review
"Nice place to stay"
The bed was very comfortable, the hotel is clean, I have no complaints.Genuine Hotels.com guest review
"Ramada Plaza Gr Rapids"
My wife and I weren't impressed with this Hotel. I think Ramada as a chain has really gone downhill. Hotel staff was very unfriendly when checking in and hotel room was rather filthy. Overall, not impressed and can 't recommend.Genuine Hotels.com guest review
The staff was wonderfully helpful. The room was clean and comfortable. However, the following small disappointing details remain in our minds: the phone didn't work because the jack wouldn't stay plugged in, and the sliding doors on the closet were off the track, removed and leaning against the wall. The motel is undergoing much needed renovations throughout, […] which will be completed soon. Read moreGenuine Hotels.com guest review
"Hotel located in very convenient area"
Smooth check in and check out... Hotel is under construction so it has a weird smell...Rooms are your average "hotel 6" might need some new interior update...But other than the decor, hotel is located in a very convenient area, coffee shops, donut shops, mall and movie theaters, restaurants etc...Genuine Expedia guest review
"Stayed for a few days"
This is the second time that I stayed at the Hotel and both times the stay was enjoyable. They are going through an upgrade so there are areas that do not look that nice, but all in all the hotel is fine. I did not eat at the restaurant as it was a little expensive and they are on a strip of every restaurant you would even need to eat at. The people […] that work there are nice, some very nice, but over all just nice. I would stay here again. Read moreGenuine Expedia guest review
"very comfortable hotel"
Location was perfect. No problem finding a restaurant in the areaGenuine Hotels.com guest review
"Nice hotel, friendly staff, fun water park"
Stayed just one night. Staff was friendly, room was clean and big. Only fault was that the ice machine on near our room wasn't working. Other than that it was great. Kids had a blast at the water park.Genuine Expedia guest review
This was a great bargain for the price. The location was great and the pool was a hit with the kids. This is an older hotel undergoing renovations but that did not matter. It suited our needs just fine.Genuine Hotels.com guest review
"Clean, comfortable rooms"
I requested a quiet room and was pleasantly surprised to find out they had an area designated "quiet". Beds were very comfy and I had the best nights sleep in weeks, NO noises outside or in the hallways to wake me. Room was clean and the staff were very helpful. Pool and hot tub were great. I would definitely stay here again!Genuine Expedia guest review
"Great location for girls' shopping mall trip."
Staff was friendly and helpful. Convenient to be attached to eatery. Hotel was under construction. My 7-year-old would have liked to use the great pool slide more - there were no posted hours for when it would be open.Genuine Expedia guest review
"Clean and comfortable rooms"
Check in was fast, hotel was being remodeled so it was up to date and modern. Didn't include continental breakfast (pay only), odd as most hotels (equal or less) all do offer that.Genuine Expedia guest review
The only thing that I would rate down is the time in which they clean the pool from 7:00-7:30pm. A lot of families just got down to the pool at that time, and they closed it. They should change their cleaning schedule to accommodate the guests.Genuine Hotels.com guest review
"Great Hotel-Convenient Location"
I was pleasantly surprised with my stay at the Ramada Inn Plaza. We don't normally consider staying at Ramada Inns as we felt they probably did not have the quality and standard of the room and bed we enjoy staying in. Because of the high rating it showed, I decided to chance it and was very glad I did. Although the lobby was in renovation and I opted […] to have breakfast elsewhere, the hotel provided just what I needed. I will now consider Ramada Inns in the future. My husband had said he had seen some TV advertisements in regards to them upping their game and they have! Read moreGenuine Expedia guest review
"Not too bad"
The hotel does not have breakfast, however there is a restaurant service inside. I wouldn't even consider it continental. But the bed, room, and shower were comfy and cleanGenuine Hotels.com guest review
"Good hotel for one night stay"
Good front desk service when we checked in. Daughter loved the water slide. Room was nice. Ate at Old Chicago which was good. When checking out front desk did not even acknowledge us leaving. Most likely will stay at a different hotel next time in town.Genuine Expedia guest review
older hotel. the room was confortable. Wish a breakfast of some sort was included for the price.Genuine Hotels.com guest review
Very nice staff, had a little trouble with the card on the outside door. Very good overall.Genuine Hotels.com guest review
Pool could have been cleaner. We were there on a busy weekend and there were a lot of kids running up and down the halls all night. Management warned them once but that did no good. Stayed there before and it was a lot better.Genuine Hotels.com guest review
"A nice stay in GR"
A nice stay. They have everything on site that you would require. It does smell like a pool in many areas.Genuine Expedia guest review
"Our hotel stay..."
The front desk clerk was wonderful...when we asked for a roll-away bed and there was not one available, she changed our room to include one with a pull-out couch. This was appreciated! The hotel was clean and very convenient to lots to do...restaurants...a theatre, and stores. Great location! The only negative I have was the breakfast area was under […] construction and thus, was not available. We did enjoy the pool area and hot-tub. Read moreGenuine Expedia guest review
Beautiful hotel. The courtyard is beautiful but the highlight was the friendly helpful staff. Angie at the desk and Sheila in the dining room were awesome. We chatted with the waitress in the dining room in the morning but didn't get her name. She was charming, as well. Every one of them told us how great it was working there. You are doing something […] right to attract such great employees. Read moreGenuine Hotels.com guest review
Hotel bar was under construction...was unaware of this when room was booked. Just an ok stay...probably would not stay there again.Genuine Hotels.com guest review
"Grand Rapids Ramada"
Very misleading in the advertisement of this hotel. Toilet ran all night, the hotel was under renovation. Not to mention their were kids allowed to be loud after midnight in the pool area. my wife and children struggled to get a decent nights rest. I have a hard time believing this is a Ramada! Wont be back that's for sure,Genuine Expedia guest review
I was most pleased with the courtesy and helpfulness of the front desk receptionist. She was efficient, knowledgeable, and personable. When I asked for a room on a lower level she was quick to make that accommodation and did it pleasantly. I left with a good feeling about the hotel and staff.Genuine Expedia guest review
I got a great rate on the room with a King bed. It was clean--nothing fancy. I was surprised to find that I had been given a handicap room. If I had known that when making the reservation online, I would have requested a different room. It made me feel like I was in the hospital.Genuine Hotels.com guest review
"Nice place for the price"
Overall I really liked the hotel. The people at the front desk were very friendly and asked how our room was. I loved that the Hotel was in front of the mall since that was one of our places to visit. The room was clean and I loved the amenities it had, including hair dryer, night light, fridge and microwave. One of the reasons I had chose this hotel […] was because it had a waterside. The only downfall was at the time we stayed there was a ton of rowdy teenage boys in the pool and waterside for most of the night so we could not even use the pool till 10. I did like the fact that they had an adult swim from 10-11 and they even turned on the waterside back on for us! I would stay at this place again. Read moreGenuine Hotels.com guest review
"Family of 4"
I was unsure this hotel would meet my standards but I was pleasantly surprised the beds were outstanding and rooms were very clean. The staff was delightful and inviting after a long day at Michigan Adventure. The next day we slept in, the hotel let us have a later check out so we enjoyed the pool and slide all morning.Genuine Expedia guest review
"Nice hotel near great shopping"
The hotel staff were very nice and extremely helpful. The hotel is being renovated but it didn't effect my stay. The room was very clean. Went to the Woodland shopping center after dinner. It has a lot of nice stores. I found this to be a great location.Genuine Expedia guest review
Will be extra nice once interior comstruction/additions are complete. Staff was very friendly and helpfulGenuine Expedia guest review
"Over Priced & Over Rated"
we got a two room suite and the room was not what we were promised as far as ratings. The furniture was torn; the walls had no pictures on them, just patch holes. It had a feeling of a room that was getting remodeled and they forgot about it. The kitchenette had no silverware or plates. The pullout couch was uncomfortable for my 8 year old kid and friend. […] There were no extra pillows, I had to go ask for some at the front desk and the quality of service from the staff was like they didn't want to be there. Well neither did we. Read moreGenuine Hotels.com guest review
The hotel was under construction which it needs. It's ancient. Overall, it did the job. We just needed an inexpensive place for the night. The desk staff were rude and unhelpful. They actually said "what do you want us to do about it?" When we needed help with the tv. No one ever came up.Genuine Hotels.com guest review
My daughter and I stayed 1 night...king bed that was very comfortable.....The room was clean...I was amazed how big the bathroom was...yes wall paper peeling, but due to NO vent fan in bathroom...expect mirrors to stay foggy for a while....construction of new breakfast area on first floor where we were....but unless you planning to sleep during the […] day, then noise wont be a factor...infact, i only heard minimum during breakfast in the ball room....the breakfast was great with your choices to purchase continental or hot breakfast....waffles were as expected....the chef cooked an amazing ommelet....coffee was ok.... As for the so called "water park"....more advertisement than anything....its just a small pool with a tall slide....the word water park was misleading....but my 6 yr old enjoyed that pool, and although cant swim, she did try the slide twice and was not afraid....so your little ones will enjoy it... Regardless of remodeling and all, I really thought it was a very nice place to stay at... The best thing was the location....down few blocks, walkable, is a movie theater showing old movies...and many shopping places and restaurants....hotel doesnt have dinning, but you can walk or drive to many surrounding choices....chicago right next door and excellent pizza.... Rooms have coffee maker, microwave and small fridge....again, over all was worth it, and where I will stay next time. Read moreGenuine Expedia guest review
HorribleGenuine Hotels.com guest review
"Castaway Bay Disappoints"
This hotel advertises a waterside and gaming area. Careful! The waterside is only open on certain days, and the hot tub was broken!Genuine Hotels.com guest review
water slide closed down early so I wasn't able to use it. Large amounts of unattended children even during the adult swim hour. Kid with a diaper floating in the hot tub. Never even unpacked the suit. Otherwise the staff I met were nice and the facility looked okay.Genuine Expedia guest review
We had a ton of troubles with the airport shuttle. But they solved the problem in a very satisfying way. Kind attention from the hotel staff.Genuine Expedia guest review
"Loud parking lot and hallway at night"
This is definately a party hotel, don't stay here if you are planning on trying to sleep.Genuine Hotels.com guest review
"Great for a family with children"
Has a nice water park if you have children. The price was goodGenuine Expedia guest review
Hotel is ideally located but advertises a water park that is just a pool with slides. Bed also had a huge dip in middle. They are remodeling hopefully they will put in new mattresses as part of it.Genuine Hotels.com guest review
Unusual to have double beds instead of queen size in the rooms. Rooms were small. Bathroom very small, counter only a triangle, no fan, poor lighting. No frig or microwave. Had to pay for breakfast. Big desk and chair took up too much of room and not needed. Could have been smaller. Overall we were uncomfortable there and unsatisfied and would not stay […] there again. Read moreGenuine Hotels.com guest review
"Dirty Carpet, Loud Guests, Overwhelmed Staff."
We waited in line to check in for 15 minutes behind complaining guests. The hotel was dirty, our room had stained carpet, still wet and crusty from being cleaned - infact, the stand up fan was still turned on some of the stains. The guests were loud, the halls had children running at all hours of the night. When we checked out in the morning, we again […] waited for about 15 minutes behind multiple guests - this time complaing about phones not working in their hotel rooms, loud guests and other hotel guests using drugs in the hotel pool - a large draw for this particular hotel. Read moreGenuine Expedia guest review
"on our way"
Room was clean and comfortable. Loud noise like a roaring engine in the bathroom so we kept the door shut all night. Restaurant that is attached to hotel was very good. Customer service in both hotel and restaurant were outstanding. Conveniently located near shopping and expressways. Location of our room right next to elevator was probably the reason […] for our only issue of the guy who was trying to get into our room at 3 in the morning. Read moreGenuine Hotels.com guest review
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