"Met the need"
It was ok.Genuine Hotels.com guest review
"Okay but a little disappointing"
First of all, the hotel's internet wasn't working and hadn't been working for several days before we got there (we heard another guest complaining at the front desk that he had not been able to hook up to the free wi-fi for the past week -- so much for free wi-fi)& it was not the first time he mentioned it to the front desk. They should have called […] in an IT person to take care of it; the front desk manager gave us the wi-fi code even, not knowing that internet access was down or else not caring, both of which are unacceptable. Secondly, the so-called mechanical beds, each with a remote to adjust them, were old and mine had basically quit working. When I tried to change the setting to 40, which is supposedly the ideal setting, it revved up like an old Chevy trying to start and then died. And my bed had a big indent in the mattress before I even got into it -- it definitely needs to be replaced. Consequently, I did not sleep well. Otherwise, the room was large,fairly clean (old, slightly ratty carpets though - but I guess this is not as important as the bed being awful), and the bathroom was nice. Read moreGenuine Hotels.com guest review
"A good bargain."
nice clean hotel. Only problem was their Wifi was not working and they never notified us of it.Genuine Hotels.com guest review
"DO NOT BOOK THIS HOTEL!"
Internet never worked, although they said they were fixing it. Two night stay, could never get online and the staff could care less. Television was hit or miss. I would NEVER stay at this place again!Genuine Hotels.com guest review
"It will work."
It met the need.Genuine Hotels.com guest review
"Very accomodating front desk"
great front desk personel veryy accomodating and professionalGenuine Hotels.com guest review
The pull out bed's mattress had the metal buttons popping up, which was uncomfortable for my kids. The pool was cold. Couldn't connect to their wi-fi and they were unable to help. The beds are adjustable with air - we couldn't get ours to work and they never sent up maintenance like requested. Overall, not happy with this hotel and will not go back […] . Read moreGenuine Hotels.com guest review
"Will stay again!"
Wonderful food and service.Easy to find, highway access, handy location to downtown GR, only 3-4 minutes away. Only complaint is that it takes about 4 minutes to get hot water...but that is it. Loved this place, will be going/staying again.Genuine Hotels.com guest review
"Since you asked"
I stay here frequently. Location is convenient. Rooms are comfortable And rates are reasonable.Genuine Hotels.com guest review
There was NO hot water and the manager refused to refund our night stay. I should not have been charged full price if i couldnt even take a shower during my stay. Horrible management.Genuine Hotels.com guest review
"great service, comfortable room."
I had made the reservation for the wrong night. Showed up a day late and they comped the room (because I'd paid for it the night before). No hassle. Service was good; room was very nice and comfortable. Location very close to downtown. I'll definitely stay there again.Genuine Hotels.com guest review
they have one slow elevator that was busy with the cleaning staff when i was trying to leave, kinda irritating waiting for 20 minutes to ride the elevator with one of the employees and her cleaning cartGenuine Hotels.com guest review
"Great Place for a concert at Van Andel"
The hotel was better than we expected. We went for a concert at the Van Andel Arena and it was great to have a free shuttle service available. The shuttle was right there at the curb for all of us once the concert was over which was amazing. I thought the beds/pillows were quite comfortableGenuine Hotels.com guest review
great, no problems. only note that the vending machines needed repair. thanksGenuine Hotels.com guest review
The hotel is right off of the highway and is really easy to get to! The taxi downtown cost about $8.00. We had a group of 4 in one room, and they quickly brought us a rollaway bed. The staff was also very nice!Genuine Hotels.com guest review
The hotel is clean and well kept. But it is right off an Interstate exit, adjacent to an industrial area. Staff was friendly and very courteous. Wide varieties of amenities offered.Genuine Hotels.com guest review
"Nice 1 night stay."
Hotel was nice. Clean and kept. Staff was extremely helpful and nice. The free shuttle downtown was a huge help. Sleep number beds in the rooms was a pleasant surprise. Just wish there was breakfast included!Genuine Hotels.com guest review
"On the cheaper end of hotels in the area, but ok"
Staff was amazing and friendly,love the shuttle to downtown, but friend that went with found a possible bed bug in his bed and also sheets and comforter on bed were dirty and stained. Other than that stay was fine.Genuine Hotels.com guest review
"Had a BLAST for a getaway weekend!"
The hotel staff was outstanding! Props to Joel and Heather! The bar was extremely exciting with the live band and friendly crowd. My only complaint is that the elevators were not working and there was no complimentary breakfast, but other than that I would definitely go there again!Genuine Hotels.com guest review
why don't desk clerks smile these days? the hotel has a tired look and feel. I'm surprised at the number of reviews stating otherwise. Having said that, they did approve my late check out, it's a straight shot downtown and the rate was good. No need to stay again with so many other offerings but I didn't "hate" it.Genuine Hotels.com guest review
"Great place to wait out a snowstorm."
Convenient location to the downtown. My room was clean and comfortable. The restaurant and bar provided good food and service.Genuine Hotels.com guest review
"Simple and clean"
Very clean and updatedGenuine Hotels.com guest review
"Poor quality, bad views and cold rooms"
First room I stayed in, the heater broke down and the phone did not work. Took several trips before being transferred to another room after midnight. New room had the smoke detector battery go out shortly after I got to the room which took additional time and complaints to get that fixed, along with a broken alarm clock. We were looking for an available […] hotel near downtown GRR, this was a last resort -- next time I'd rather stay a bit further away at better accommodations. Would only recommend if there are no other options. Lastly -- the "River Front" looks at a crumbling building across the river -- not too much of a nice view. Read moreGenuine Hotels.com guest review
"Low Price for Great Place"
Very nice hotel, big rooms, comfortable and clean. Isn't that far from Downtown, a cab or Uber ride is well under $10 which is less than parking alone at other hotels downtown.Genuine Hotels.com guest review
"What did you used to be Riverfront Hotel?"
At one time, this was probably a big chain hotel. Sadly it is now kind of broken down feeling. Sleep Number bed was broken in my room. Weird area -- kind of an alley. Rooms were clean, but overall disappointed in what looked to be a pretty nice place.Genuine Expedia guest review
"Nice comfortable hotel close to downtown G. Rapids"
Nice hotel. Very close to downtown Grand Rapids. Room was clean, and bed was extremely comfortable (love the sleep number bed!). Asked for a room away from the highway, but they couldn't accommodate us, and in fact we were placed next to the house cleaning room which wasn't the greatest. Everyone at the front desk was kind and courteous. The small shuttle […] couldn't accommodate the large groups of people who anticipated using it to get to Van Andel Arena for the concert, so we had to get a cab. Overall, I think the hotel was nice and worth the price we paid. Read moreGenuine Hotels.com guest review
came to Grand Rapid for a little vacation looking forward to swimming in the pool. the pool was very cold it was disappointing. the Sunday brunch was goodGenuine Expedia guest review
Excellent, however it is ridiculous to charge $25.00 for early check-in.Genuine Hotels.com guest review
"A nice hotel just 2 miles north of downtown"
This hotel was really crowded because of multiple events going on in town but the staff were very friendly and helpful in spite of being busy. We loved the sleep number beds, the room was clean but there was one night that rowdy people were making a lot of noise at 2 in the morning. We also had a leak in our bathroom ceiling and issues with electric […] outlets that were not working. Staff was very responsive when we asked for help. Read moreGenuine Hotels.com guest review
"Art prize 2 day stay"
It was further from downtown than expected - a $10 cab ride. Later found that they have initiated a shuttle which was very easy to utilize. We had a wonderful meal when we were surprised with a genuine German buffet dinner offering at a very reasonable price. Breakfast available from a menu - not included but reasonable. The staff were all helpful and […] pleasant. We had to ask for a map. Very quiet facility. The heater blew cold air and was hard to contain. Ask for a riverside room as opposed to a parking lot side. Read moreGenuine Hotels.com guest review
Needs some more updates, what's up with the beat up office chairs in the lounge? Service was good, everyone at the front desk and in the restaurant/lounge were very nice.Genuine Hotels.com guest review
Room was very clean which was very important to me and my husband. The bed was a sleep number bed and was maybe a little over used not as comfortable as ours at home and the pillows were very bad. Customer service was great!Genuine Hotels.com guest review
"Great Respite for Art Prize"
Well located, clean, affordable with a friendly staff that shuttled us back and forth to the downtown area and gave us informative tips which proved useful. We would have booked another night if we had the time.Genuine Expedia guest review
Was great hotel for the price. The shuttle service was very nice as well.Genuine Expedia guest review
Our stay was very nice. The outside windows to the rooms looked like they needed to be washed,and haven't been for awhile. The hallways had a poor oder when you got off the elevator. The restaurant breakfast was nice,we ordered off the menu. Over all my stay was nice and close to downtown Grand Rapids,where we were in town for Art Prize opening.Genuine Hotels.com guest review
Nice place to stay.Great service, and WOW on the sleep number bed,maid for a great sleep. Had the room service breakfast, it was awsum, I will stay here again, close to the Delta Pled.Genuine Hotels.com guest review
"Condemn this place"
horrible service, horrible food, dirty room, moldy tub, moldy towels, stains on bed and carpet. Overall the dirtiest place I have ever stayed and not worth the $. Gross. Will never be back!! Don't stay here!Genuine Hotels.com guest review
"Nice hotel close,to town...bed and tv sucked"
Everything looked good...nice staff, lounge, view of river, location...but the tv was fuzzy and beds were adjustable air beds ...very uncomfortable...barely got any sleep...Genuine Expedia guest review
"Uncomfortable beds and no ppv"
Beds were super uncomfortable. No pay per view. Wifi had weak connection. And next door room was loud screaming til 5am. Plus side...Staff was very friendly. Easy interstate access. Nice lounge area.Genuine Expedia guest review
The Riverfront sounds appealing but a 5th Floor Freeway Front room will keep you awake all night from trucks 100 feet from your windowGenuine Hotels.com guest review
Riverfront Hotel is a clean hotel with friendly and helpful staff.Genuine Expedia guest review
"Grand Rapids Stay"
Convenient taxi-drive to the downtown attractions. Nice Karaoke Bar. Good stay for the money.Genuine Hotels.com guest review
Super friendly and helpful staff. Pool is amazing. Live band was so entertaining, felt like I was in a movie. Can't wait to go back.Genuine Hotels.com guest review
The room was clean and the location was right at the exit of the freeway making it most convenient.Genuine Hotels.com guest review
The rooms were quiet at night. They were clean. The water pressure is good. The utilities (heat, AC,. etc.) are old. The refrigerator, microwave and TV are fine. The WI-FI is a little slow. It would be a reliable hotel for local business purposes.Genuine Expedia guest review
"Ok not great"
Bar had bad service. Took to long to get drinks not enough chairs for everyone to sit down. Drinks to much $ Room was large Nice pool areaGenuine Expedia guest review
Liked it. Will stay there again.Genuine Hotels.com guest review
"Needs a little work but OK."
The hotel is right off the highway which is great. It is older, and could use some updating, but for the price it is a good deal. Most of the minuses are related to the age of the hotel...it needs new landscaping, carpet, new paint, updated fixtures in the bathrooms, etc... Because it is old though...the rooms have solid walls so you wont hear any outside […] sounds which is great. Yes I would stay there again. Read moreGenuine Hotels.com guest review
"Nice hotel close to residential areas"
The staff was extremely professional and helpful. Hotel is not new, has some aging evident in the restaurant. The food was quite good. Room was clean and neat. Housekeeping staff responded to extra requests.Genuine Expedia guest review
was a quick in and out stay the building was clean and the room was niceGenuine Expedia guest review
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