"Good stay for the price"
The hotel is located very conveniently near the exit from the highway. The staff was very friendly and the entertainment in the lounge was nice. No continental breakfast is offered which was a negative and the lobby was under construction. Love that the rooms don't smell like stale smoke. Overall, a good stay for the price.Genuine Hotels.com guest review
Good hotel, good price. Great service. Comfortable room.Genuine Hotels.com guest review
We had a great stay! The hotel was all we needed for a place to crash after exploring the grand Rapids bars. We also enjoyed the bar inside the hotel. Would definitely stay again!Genuine Hotels.com guest review
"Not even close"
Worst experience that I've ever had with a Hotel! We complained to the front desk and were told since we booked through Hotels.com they couldn't refund our money or give any discounts it was not their problem. Room service from other guests was left outside our room (smell of onion rings) when we checked in at 4:30 Saturday. After telling the front […] desk it was still there at check out at 11 Sunday they said well somebody's not doing their job again! All guests were thrown out of the lounge (yelled at, everyone has to get the heck out!) because of a water main break. Tiles and flooring all tour up in the lobby and standing water. I understand that things happen but there were no apologies or anything from the staff, made us feel like an inconvenience. Don't waist your time staying at a complete joke of an establishment. Worst part is we voiced our complaints with the front desk and were told you booked through Hotels.com take your complaint up with them! I can't figure out how it's not their problem! Read moreGenuine Hotels.com guest review
It was great, it was for a weekend getaway with some friends & we loved it! Definitely going back! The pool was great, only bad thing was that the sauna was out of order.Genuine Hotels.com guest review
"Adequate Business Stay"
Needed a cheap place to overnight for an early morning meeting. Room was clean and quiet. Would stay again.Genuine Hotels.com guest review
"Great hotel for a great price!"
The only negative thing was the line at check in was long and moving pretty slow but that was right at 4pm. The hotel is clean and comfortable! Will definitely stay again.Genuine Hotels.com guest review
We had a sleep number bed that didn't work and was like sleeping on concrete. There was lots of noise in the hallway late into the night.Genuine Hotels.com guest review
"would stay again."
I thought this hotel was great!Genuine Hotels.com guest review
Toilet ran all night so I had to turn off the water to it. Other than that, a very pleasant and quiet stay. There also was a rain gutter outside the room that made dripping sounds all night. Again, super comfy stay regardlessGenuine Hotels.com guest review
"Week-end get a way"
We went with another couple and at check-in requested rooms close, it was no problem they were very accommodating. They gave us a map of the town and pointed out good places to see.Genuine Hotels.com guest review
"Expected a good experience but..."
Thought I was going to be treated to a 'Sleep Number' bed. The control didn't work. Wanted to watch TV but last year they switched to Direct TV - and didn't bother to provide a list of channels/numbers. The front desk didn't even one. Not sure I will even give them another chance.Genuine Hotels.com guest review
Nice stay, friendly peopleGenuine Hotels.com guest review
"Great Hotel, Great City"
My girlfriend and I went up to Grand Rapids for the day to check out "Beer City". It was a great city to see and there was a lot to do. We stayed at the Riverfront Hotel because it was very affordable and just a short ride from the downtown area of Grand Rapids. The room was extremely clean and the staff was very accommodating. They even have a free […] shuttle to drop you off/pick you up from the city, which is very convenient. I highly recommend the Riverfront to anyone staying in Grand Rapids. Read moreGenuine Hotels.com guest review
"Met the need"
It was ok.Genuine Hotels.com guest review
"Okay but a little disappointing"
First of all, the hotel's internet wasn't working and hadn't been working for several days before we got there (we heard another guest complaining at the front desk that he had not been able to hook up to the free wi-fi for the past week -- so much for free wi-fi)& it was not the first time he mentioned it to the front desk. They should have called […] in an IT person to take care of it; the front desk manager gave us the wi-fi code even, not knowing that internet access was down or else not caring, both of which are unacceptable. Secondly, the so-called mechanical beds, each with a remote to adjust them, were old and mine had basically quit working. When I tried to change the setting to 40, which is supposedly the ideal setting, it revved up like an old Chevy trying to start and then died. And my bed had a big indent in the mattress before I even got into it -- it definitely needs to be replaced. Consequently, I did not sleep well. Otherwise, the room was large,fairly clean (old, slightly ratty carpets though - but I guess this is not as important as the bed being awful), and the bathroom was nice. Read moreGenuine Hotels.com guest review
"A good bargain."
nice clean hotel. Only problem was their Wifi was not working and they never notified us of it.Genuine Hotels.com guest review
"DO NOT BOOK THIS HOTEL!"
Internet never worked, although they said they were fixing it. Two night stay, could never get online and the staff could care less. Television was hit or miss. I would NEVER stay at this place again!Genuine Hotels.com guest review
"It will work."
It met the need.Genuine Hotels.com guest review
"Very accomodating front desk"
great front desk personel veryy accomodating and professionalGenuine Hotels.com guest review
The pull out bed's mattress had the metal buttons popping up, which was uncomfortable for my kids. The pool was cold. Couldn't connect to their wi-fi and they were unable to help. The beds are adjustable with air - we couldn't get ours to work and they never sent up maintenance like requested. Overall, not happy with this hotel and will not go back […] . Read moreGenuine Hotels.com guest review
"Will stay again!"
Wonderful food and service.Easy to find, highway access, handy location to downtown GR, only 3-4 minutes away. Only complaint is that it takes about 4 minutes to get hot water...but that is it. Loved this place, will be going/staying again.Genuine Hotels.com guest review
"Since you asked"
I stay here frequently. Location is convenient. Rooms are comfortable And rates are reasonable.Genuine Hotels.com guest review
There was NO hot water and the manager refused to refund our night stay. I should not have been charged full price if i couldnt even take a shower during my stay. Horrible management.Genuine Hotels.com guest review
"great service, comfortable room."
I had made the reservation for the wrong night. Showed up a day late and they comped the room (because I'd paid for it the night before). No hassle. Service was good; room was very nice and comfortable. Location very close to downtown. I'll definitely stay there again.Genuine Hotels.com guest review
they have one slow elevator that was busy with the cleaning staff when i was trying to leave, kinda irritating waiting for 20 minutes to ride the elevator with one of the employees and her cleaning cartGenuine Hotels.com guest review
"Great Place for a concert at Van Andel"
The hotel was better than we expected. We went for a concert at the Van Andel Arena and it was great to have a free shuttle service available. The shuttle was right there at the curb for all of us once the concert was over which was amazing. I thought the beds/pillows were quite comfortableGenuine Hotels.com guest review
great, no problems. only note that the vending machines needed repair. thanksGenuine Hotels.com guest review
The hotel is right off of the highway and is really easy to get to! The taxi downtown cost about $8.00. We had a group of 4 in one room, and they quickly brought us a rollaway bed. The staff was also very nice!Genuine Hotels.com guest review
The hotel is clean and well kept. But it is right off an Interstate exit, adjacent to an industrial area. Staff was friendly and very courteous. Wide varieties of amenities offered.Genuine Hotels.com guest review
"Nice 1 night stay."
Hotel was nice. Clean and kept. Staff was extremely helpful and nice. The free shuttle downtown was a huge help. Sleep number beds in the rooms was a pleasant surprise. Just wish there was breakfast included!Genuine Hotels.com guest review
"On the cheaper end of hotels in the area, but ok"
Staff was amazing and friendly,love the shuttle to downtown, but friend that went with found a possible bed bug in his bed and also sheets and comforter on bed were dirty and stained. Other than that stay was fine.Genuine Hotels.com guest review
"Had a BLAST for a getaway weekend!"
The hotel staff was outstanding! Props to Joel and Heather! The bar was extremely exciting with the live band and friendly crowd. My only complaint is that the elevators were not working and there was no complimentary breakfast, but other than that I would definitely go there again!Genuine Hotels.com guest review
"Sleep number beds don't work!"
While the room we had was nice enough, our sleep number bed didn't work! We called front desk and in a few minutes the facilities man was at our door with keys to next room so after dinner we moved only to find out that bed didn't work either . Then I found a large dead bug in the bathroom so we went back to our original room and slept on a very hard […] bed. When I checked out & told them all the clerk said was "oh, sorry". Don't think we will be back!! Read moreGenuine Expedia guest review
why don't desk clerks smile these days? the hotel has a tired look and feel. I'm surprised at the number of reviews stating otherwise. Having said that, they did approve my late check out, it's a straight shot downtown and the rate was good. No need to stay again with so many other offerings but I didn't "hate" it.Genuine Hotels.com guest review
"Great place to wait out a snowstorm."
Convenient location to the downtown. My room was clean and comfortable. The restaurant and bar provided good food and service.Genuine Hotels.com guest review
"Simple and clean"
Very clean and updatedGenuine Hotels.com guest review
"Poor quality, bad views and cold rooms"
First room I stayed in, the heater broke down and the phone did not work. Took several trips before being transferred to another room after midnight. New room had the smoke detector battery go out shortly after I got to the room which took additional time and complaints to get that fixed, along with a broken alarm clock. We were looking for an available […] hotel near downtown GRR, this was a last resort -- next time I'd rather stay a bit further away at better accommodations. Would only recommend if there are no other options. Lastly -- the "River Front" looks at a crumbling building across the river -- not too much of a nice view. Read moreGenuine Hotels.com guest review
For the price and proximity it was a great deal. Luxury by no means, but clean enough and friendly helpful staff.Genuine Expedia guest review
"Low Price for Great Place"
Very nice hotel, big rooms, comfortable and clean. Isn't that far from Downtown, a cab or Uber ride is well under $10 which is less than parking alone at other hotels downtown.Genuine Hotels.com guest review
"What did you used to be Riverfront Hotel?"
At one time, this was probably a big chain hotel. Sadly it is now kind of broken down feeling. Sleep Number bed was broken in my room. Weird area -- kind of an alley. Rooms were clean, but overall disappointed in what looked to be a pretty nice place.Genuine Expedia guest review
"Nice comfortable hotel close to downtown G. Rapids"
Nice hotel. Very close to downtown Grand Rapids. Room was clean, and bed was extremely comfortable (love the sleep number bed!). Asked for a room away from the highway, but they couldn't accommodate us, and in fact we were placed next to the house cleaning room which wasn't the greatest. Everyone at the front desk was kind and courteous. The small shuttle […] couldn't accommodate the large groups of people who anticipated using it to get to Van Andel Arena for the concert, so we had to get a cab. Overall, I think the hotel was nice and worth the price we paid. Read moreGenuine Hotels.com guest review
came to Grand Rapid for a little vacation looking forward to swimming in the pool. the pool was very cold it was disappointing. the Sunday brunch was goodGenuine Expedia guest review
Excellent, however it is ridiculous to charge $25.00 for early check-in.Genuine Hotels.com guest review
"A nice hotel just 2 miles north of downtown"
This hotel was really crowded because of multiple events going on in town but the staff were very friendly and helpful in spite of being busy. We loved the sleep number beds, the room was clean but there was one night that rowdy people were making a lot of noise at 2 in the morning. We also had a leak in our bathroom ceiling and issues with electric […] outlets that were not working. Staff was very responsive when we asked for help. Read moreGenuine Hotels.com guest review
"Art prize 2 day stay"
It was further from downtown than expected - a $10 cab ride. Later found that they have initiated a shuttle which was very easy to utilize. We had a wonderful meal when we were surprised with a genuine German buffet dinner offering at a very reasonable price. Breakfast available from a menu - not included but reasonable. The staff were all helpful and […] pleasant. We had to ask for a map. Very quiet facility. The heater blew cold air and was hard to contain. Ask for a riverside room as opposed to a parking lot side. Read moreGenuine Hotels.com guest review
Needs some more updates, what's up with the beat up office chairs in the lounge? Service was good, everyone at the front desk and in the restaurant/lounge were very nice.Genuine Hotels.com guest review
Room was very clean which was very important to me and my husband. The bed was a sleep number bed and was maybe a little over used not as comfortable as ours at home and the pillows were very bad. Customer service was great!Genuine Hotels.com guest review
"Great Respite for Art Prize"
Well located, clean, affordable with a friendly staff that shuttled us back and forth to the downtown area and gave us informative tips which proved useful. We would have booked another night if we had the time.Genuine Expedia guest review
Was great hotel for the price. The shuttle service was very nice as well.Genuine Expedia guest review
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