"Clean but not convenient"
Older hotel with renovations. Is outside of downtown on the river but in a very industrial area. Not as convenient to restaurants or downtown as expected. Quiet room. Hotel restaurant food and service was disappointing. Clean room, just older hotel.Genuine Expedia guest review
"In town for a concert."
This was a great place to stay and only a couple minute taxi ride to Van Andel Arena. Hotel was nice, rooms clean and beds very comfortable! I would stay here again over spending big $ to stay right down town by the arena. This hotel was just as nice if not nicer!Genuine Expedia guest review
"Started out as a disaster, but ended up very good."
When we got to the motel we were expecting a suite with a kitchen where we could cook our meals & have a nice, romantic get-a-way, complete with robes in the bathroom... this was NOT what we received. There was a fridge & a microwave and it was a suite... but it was a business suite that looked like it was for a board meeting. We went to the front desk […] and Amber did switch rooms for us, giving us a nicer room. She informed us that the room description did not describe any rooms that they had, and she could either find us another hotel that did, or she could comp us with dinner in the dining room. Since it was our anniversary, we did not want to change hotels, so we chose dinner. Amber went above & beyond & gave us a voucher for dinner & breakfast & also gave us a very nice box of chocolates for our troubles. The room was very nice, but we were disappointed in the fact that it wasn't as described. If it wasn't for Amber, we would have walked out. Read moreGenuine Hotels.com guest review
"Very Good Hotel."
After reading some of the review about the Riverfront Hotel, I was pleasantly surprised at how nice the hotel was. The reception area is lovely and the front desk staff were pleasant and very helpful. Our room had a view of the river, but since we didn't actually get to the room until it was dark, we didn't really care about that. Our room was clean […] and it was a good size. The bed was a king size sleep number bed, but not the most comfortable. We were tired though so we slept pretty well and it was very quiet even though the hotel was fully booked. We did not get breakfast included with our room rate, but there is a restaurant right in the hotel that serves a breakfast buffet. If you purchase a breakfast token at the front desk you'll only pay $5 as opposed to $7.95 charged in the restaurant. The breakfast was well worth it. I would definitely recommend this hotel and would stay there again due to it's location to downtown Grand Rapids and reasonable room rates. Very good experience. Read moreGenuine Expedia guest review
"Sub Standard Hotel"
35 yr old converted Holiday Inn Resturant sub par Old and well used hotelGenuine Expedia guest review
people were nice, but the hotel was in need of upgrading. Location not so good.Genuine Expedia guest review
Okay room bit the location is off the beaten trackGenuine Expedia guest review
"Good for basic hotel stay"
Our stay was pretty good. The hotel employees did not seem to be up to date with information about their own hotel services. The rooms had mattress that blew up with air. The pillows were terrible....so bring your own.Genuine Hotels.com guest review
We didn't have any hot water for showers.Genuine Hotels.com guest review
Easy access on and off the freeway. Nice room with sleep number beds. Friendly staff. Nice restaurant with good food and reasonable prices.Genuine Hotels.com guest review
"not as close to location of event as advertised"
attended an event at the Goie Center and it appeared on the map that this was the closest hotel to that venue but this was not the case. we could have stayed downtown and been closer. hotel felt dirty and had a dirty smell in the lobby, hallways, etc. room did seem clean and bed was comfortable. main entrance to the hotel was scattered with cigarette […] butts. Just not a great experience. staff at restaurant was nice and food was pretty good. Read moreGenuine Hotels.com guest review
Bathroom sink drain was plugged! Mold on the caulking in the bathtub. No bathfan in bath room. Old and run down.... Nice sleep number beds tho.Genuine Hotels.com guest review
Went for a concert at the deltaplex, if this is the only place your going, great location. All other attractions, stay downtown. Bar staff horrible, we felt as though we were interupting a private party. In fact we were the employees and their friends had the place taken over. Never have I had such poor service at a hotel bar. I booked the hotel a week […] before arrival, paid in full @hotels.com. At checkin credit card swiped for incidentals (that's fine w/ me). Except I was charged again for a room. Didn't realize it till a few days later. After many phone calls I was reimbursed, 3 days after my initial phone call. I'm just happy I grabbed the General Managers business card at checkout, he was very apologetic and helpful. Read moreGenuine Hotels.com guest review
"wont stay there again"
Well after paying more than the room was worth, I came home to another charge on my credit card. They said they explained to me at check in that they charge extra for each room in case someone would smoke in the room. Well first of all they didn't say anything about the extra charge and since no one did smoke in the room - why did they charge me? Is […] this a Radisson policy? Don't know yet but not staying there again. Read moreGenuine Hotels.com guest review
"Good option in NW Grand Rapids"
Hotel staff are very attentive, easy access to NW area of Grand Rapids and a couple miles from downtown. Right next to the highway but quietGenuine Hotels.com guest review
I have stayed at this hotel a few times and each time I was there my stay was nice. Just nice, I have stayed in some gret hotels and this is just not one of them, but the location is very close to the freeway and the places that I need to travel to while I am in town.Genuine Hotels.com guest review
Stayed 2 nights and had no problems. I liked how it was so quiet. No one making noise in the hallway or in rooms next to me. Loved the coffee in-room, I definitely need coffee in the morning and hate having to get up and get dressed to go get it! I would have liked more than 2 pods of regular though...hint..hint. They had 2 decaf and 2 regular. Was […] surprised it has a sleep number bed! BUT, I had no clue how it worked and whether the numbers going up and down. I couldn't tell the difference going either way, so thought maybe it was broken? The bed was still comfortable and did I mention the 42 inch flat screen? It was awesome. I will stay there again and maybe next visit, I'll have time to eat in their restaurant and use the pool! Read moreGenuine Expedia guest review
"Riverfront is Grand on the RIver"
Great service & clean comfortable rooms. This was a full weekend too, the hotel was booked to cap. and still had top notch service. The food, service, and view at Holly's Landing are worth a trip all on it's own. You bet we'll be there again next year for the ARTPRZE in Grand Rapids.Genuine Expedia guest review
The hotel is clean and accessible to downtown. I took a cab whenever I had to go downtown--it was a ten dollar ride. The staff was very helpful. My university requires proof that I stayed at the hotel and the front desk people work with me to give me something my university would accept (expedia receipt is not all they want to see). Their help was […] invaluable. Read moreGenuine Expedia guest review
"loud people all night"
I've had decent experiences at this hotel in the past, but not on the night of Saturday 9/29/12. We were on the first floor, and there were loud people outside of our door, etc. for most of the evening. The other bad part is we couldn't get our fan to stay on continuously to block out most of the noise. Also someone puked right outside the main entrance, […] so that was gross, and they didn't have any type of shuttle service to/from downtown. Read moreGenuine Hotels.com guest review
"Don't do it."
I will not stay there again nor do I reccomend it to others. Poor upkeep of the building and the sense of feeling dirty.Genuine Expedia guest review
Not sure why they would put anyone in a room like this, but we got ZERO sleep! It sounded like there was an industrial leaf blower going off in our room every min for 3-5 seconds! Sleep number bed was broken & uncomfortable! Only way to describe it was awful! When I told the lady at the front desk about this her response "must have been the elevator! […] Oh well"! Never again! Read moreGenuine Expedia guest review
"Would stay again."
Hotel was very easy to get to and from downtown Grand Rapids. Was a nice stay with very nice staff including the bar area. Does need a facelift!Genuine Expedia guest review
"Riverfront Hotel-not in downtown GR"
We thought this hotel was downtown, but it was a couple of miles away. It wasn't a huge deal, but if you're thinking you'll just walk out the front door and do some walking around downtown, this is not the place for you. The hotel was nice, but the front desk staff lacked a little. Both at check-in and check-out (by the same person), she answered the […] phone and talked to the person on the phone (rather than putting them on hold because she already someone in front of her), multiple times. Read moreGenuine Hotels.com guest review
"Well maintained hotel near downtown"
This hotel was suprisingly well maintained. The staff was extremely accomodating. There's not much in the surrounding area, but within a 5-10 min. drive. Very convenient to the expressway. Has a nice restaurant/bar with weekend entertainment. The only negatives were the TV seemed to have mostly sports channels - not my preference. Also, I didn't care […] for the Sleep-number bed. I though it was extremely hard, no matter what numer it was on. Read moreGenuine Hotels.com guest review
Location of hotel was fine. Easy to get places also easy to get a taxi to take us to downtown Grand Rapids. Rooms need to be updatedGenuine Hotels.com guest review
Food was excellent, staff was exceptional and the room was more than adequate. Location ...conveniant to all of GR.Genuine Hotels.com guest review
"Close to personal scheduled activities."
Pool was clean and large. Easy on and off expressway.Genuine Hotels.com guest review
"Tired and in need of work and cleaning."
Had a fresh smell like the exterminator had just visited. Not sure if that is good or bad. The windows in the rooms are filthy. The hotel is long overdue for a makeover. It looks very tired. The bed should be put into a dumpster asap. It has served its purpose long, long ago. The staff was nice.Genuine Expedia guest review
room was not cleaned everyday, quilt had stains on it, blackish color was on the shower curtain on the insideGenuine Hotels.com guest review
"Good stay for the money."
Overall, the staff was very nice. We had to change rooms 3 times in two nights which was a little concerning. Even after this, the staff did what they could to keep us happy. I will say that housekeeping (not all, but a couple) was a concern (our room not getting cleaned and hearing a comment made to another guest when they were told they would be out […] of there room in 30 minutes and housekeeping said maybe they could come back at the end of the day....maybe?). Desk staff, maintenance staff, and food staff were very nice. Read moreGenuine Expedia guest review
The room we were staying in had a leak in the bathroom. We told the front desk but did nothing about it.Genuine Expedia guest review
"Close to the sights we were interested in visiting"
Stay was nice; however, the room is a lot smaller than the pictures show on the website. Also the restaurant was outrageously expensive for no more than you get. The food was not very good in our opinion. Could have more information on sights, restaurants, stores, etc. in the neighborhood and how to get there-maybe a map of the area.Genuine Hotels.com guest review
I was pleasantly surprised at the size of the room. Sleep number beds were an added bonus! Easy to get to downtown or to the expressway. Restaurant and lounge in lobby. Pleasant hotel staff. We plan on staying again.Genuine Hotels.com guest review
"A River View at the Riverfront"
The staff was friendly and accomodating. The facilities were extremely clean and well appointed. The roms were quiet and comfortable. The location provided easy access to the sights of Grand Rapids. I would have expected a much higher rate for the quality of this hotel!Genuine Hotels.com guest review
"Excellent Place To Stay!"
Very nice hotel; staff extremely friendly. They even had sleep-comfort beds!Genuine Hotels.com guest review
"Just a short layover"
Clean and close to the expressway, without the noise.Genuine Expedia guest review
"A Great Hotel at a Great Price with Friendly Faces"
I found this hotel to be very nice. I have stayed in several other hotels in the area and this definitely is right up with the others. It is very clean and the staff is very friendly. It is close by all the activites and events in the area. I would definitely recommend this hotel!Genuine Expedia guest review
"Reasonable price hotel 5 minutes from downtown"
This hotel is located 5 minutes away from downtown Grand Rapids. It is between highway 131 and the Grand River. The area is a bit run down but safe. They have a nice restaurant with a view of river. The only bad experience was that the heating/cooling unit was broken and not able to be adjusted and continually poured out cold air. I had to cover the […] vents with pillows. Read moreGenuine Expedia guest review
"Used to be a GR Boy - just came home for a visit.."
This hotel is no longer new - but continues to renovate and stay very current - and the restaurant is great too. The location is not "walkable" to a lot of things - but excellent proximity via car (5-10 mins to city, lots of things). I recomend...Genuine Hotels.com guest review
"Nice value for the money"
Very nice staff - rooms were nice value for the money.Genuine Expedia guest review
it was not a good one the front desk worker is very rude and blantly called me a liar..but overall it was a clwan roomGenuine Hotels.com guest review
I really enjoyed my stay, especially the pool and hot tub.Genuine Hotels.com guest review
Not being familiar with how to use a Sleep Number bed, it was not obvious. and neither one slept well because we could not figure out what we were supposed to do. A brochure or something telling us the bed and how to use the controls would have helped. In the morning we also figured out that the controls were reversed for which side of the bed did what. […] Our late arrival made us almost too tired to think. Read moreGenuine Hotels.com guest review
Setup of the room was nice. Liked the restraunt/bar that was convenient.Genuine Expedia guest review
No problems at this hotel, everything was clean, comfortable and relaxing. Pool is clean and big. Staff was friendly, Would recommend this to a friend/family member.Genuine Hotels.com guest review
Very nice clean rooms. Staff very friendly and ready to help.Genuine Hotels.com guest review
Nice hotel only a few things I didn't like about it. You have to pay for breakfast and it's not worth what you pay for. Breakfast wasn't bad priced but it just wasn't good. The bed was uncomfortable its a sleep number bed. So it feels like sleeping almost on a air matress. Things I did like about the hotel was the staff was friendly and the pool was […] open from 6 to 11. One other thing the hotel room could have had better channels. Over all I would stay here again. Read moreGenuine Hotels.com guest review
The bed needs to be replacedGenuine Hotels.com guest review
Sleep number bed was lumpy and failed to inflate and deflate properly. Additionally the proximity of the table/ desk relative to the AC made it uncomfortable to work at with the noise, and rushing air across you.Genuine Hotels.com guest review
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