"It's a Tuffy"
Looking online, the hotel looked decent and seemed like a great value. Honestly, the hotel turned out to be a decent value. The pool facilities were nice, and they had a bar and room service for breakfast. This is what made me not mind my stay. I paid $5 to get a room facing the river instead of the highway. Our room did face the river, but it overlooked […] a horrible view of the roof of different parts of the building and was not a very pleasant view. Or maybe it was the DISGUSTING FILM that hasn't been cleaned from the windows in months. The room itself was clean, but much smaller than the pictures. I ultimately decided to stay at this hotel because the pictures made the rooms look big. In the pictures the wall extends past the beds. In actuality the beds extended past the wall. They had the best TV I have seen in a hotel room, but the made sure the experience was reinforced by below standard definition quality channels (sarcastic). The Monday Night football game was beautifully blurry on a very nice 47" LG TV. I was beyond disappointed when I first entered the room, but I did grow to be content over the time of my stay. I would never stay again, but overall it is not a horrible hotel. Read moreGenuine Expedia guest review
"Great Price , for a Quality Hotel."
Not with in walking distance to down town, but down town hotels cost a lot more. This was very nice hotel, very impressed! Hotel Staff was excellent and efficient! Very Clean. Quite. Only 3 or so miles to downtown. Even if you didn't mind the 3 mile walk I would not recommend it. Hotel and parking lot seemed safe but not for walking to town? I would […] say no. Pool and restaurant, room service too! Lots of extras, great price for all you get! But again its NOT right down town so if you want to walk to all the attractions pick a different hotel, but if you want all the extras at a great price and don't mind the couple mins. it takes to drive and park to all the attractions this is the way to go!! Read moreGenuine Expedia guest review
When checking in, we ask about lunch and were told they did breakfast and dinner. Then said well they have salads and sandwiches...when in truth, the "Landing " restaurant on premises is open all day! Not good PRGenuine Expedia guest review
"Ok to stay a night"
Service OK Breakfast starts at 6:30 way too late if you ask me. Otherwise basicGenuine Expedia guest review
"This hotel is tired"
First room provided smelt like a dirty mop and the bed mechanism was broken.then got moved .the only saving grace was that the young man on the desk tried hard.clearly the hotel housekeeping people have no checklist to be sure each room is right and does not careGenuine Expedia guest review
I travel to Grand Rapids from Detroit quite frequently and I always stay at the Riverfront because it is affordable and very close to the highway. The service is always great but I have stayed in Hotels with much better rooms. On my last visit, the remote to adjust the bed did not work, there was hair all in the bed, and the shower did not work properly. […] I would not reccommend this hotel for a leisure trip but if your going for business it's very convenient if you only need to rest your head at night. Read moreGenuine Hotels.com guest review
"Convenient location for Art Prize events!"
Staff was very nice, courteous and helpful. Room was fine, sleep number bed very comfortable and we were happy to find a small fridge and microwave in the room. The pool and hot tub were great, the only disappointment was the sauna. Should have checked when we arrived to see if it was on, hot and ready to use. It was not on and is not ever used much […] I'm told. It needed some adjustment to the door to close properly, and the maintenance staff came promptly and attended to that. But alas the arcade games are located very near by so the level of relaxation I usually enjoy in a sauna was not to happen with the noises of the games disturbing the quiet! Read moreGenuine Expedia guest review
I would love a frig in the room to keep my snacks cold, but other than that the bed was awesome good internet connection, friendly staff. I have been staying here for years and like this location even though most of my biz is on the east side. Highway access is simply perfect, esp if i have calls in Muskegon or Walker or Rockford. PRICE IS THE BEST […] IN TOWN!!! Read moreGenuine Hotels.com guest review
"Last minute accommodations"
My young daughter and I were staying at another area hotel where we were having a terrible experience. We found this hotel which we checked into pretty late. The staff was friendly, the facility was very clean and comfortable. It was well decorated, warm and inviting. I was glad to have a safe comfortable place to stay for the night. Other than a few […] cosmetic fixes in the room from it being an older building I have no complaints. Read moreGenuine Expedia guest review
"Fisk family lil'vaction"
The boys thoughroly enjoyed them selves. Maybe next time my wife and I will have the pleasure of your adult entertanment and a room with only 1 bed !Genuine Hotels.com guest review
Helpful staff in a hotel that has seen better days. The rooms look a little worn, and there is an air of faded handsomeness. Offset by the beds which were very comfy and the staff that were pleasant.Genuine Expedia guest review
"Close to expressway, and events,"
Very pleased with the service, staff gave us directions several times for places to see. The guest cupon for breakfast was delightful! The Breakfast buffet was excellant and fresh. We and others plan to return in the future. The rug was slightly soiled. but other than that room was good. Other guest were loud at 2:00 AM but otherwise a great stay!Genuine Hotels.com guest review
needs some remodeling but stay and service was good.Genuine Hotels.com guest review
"It was ok"
The bed and room were ok. The front desk people ignored guests and did not give advice about what to see in Grand Rapids. Overall this was ok if you're just looking for a room and bed for the night..nothing special. The TV channels were fuzzy and the maintenance guy said there wasn't anything he could do. There were also wires hanging out of the AC […] component on the floor that we had them fix. Staff was not accommodating. Read moreGenuine Expedia guest review
"Easy access to freeway"
The hotel was very easy to get to, in fact right off the expressway. It was nice having a restaurant right at the hotel so you didn't have to leave if you didn't want to. The pool was a bit to cold and the hot tub wasn't warm enough but the hours that it was open was very accommodating. Good stay for the price.Genuine Expedia guest review
"Dated and dirty"
The lobby of the hotel is updated and nice. The rest of the place needed to be remodeled about 10 years ago. The chair in my room had many unidentified stains on it, as well as the bedspread. The tile around the pool felt as though they had been waxed, and while walking around the pool I felt as though I might fall at any time. It is not a roach motel, […] but needs an extensive face lift before it is worth the price of the room. Read moreGenuine Hotels.com guest review
"disappointed from the start"
As soon as I could see our hotel from the highway, I was concerned. It was dark and very dated looking, like something from a 70s movie. We checked in quickly and as soon as we pull back the sheets on the bed in our room, we see lots of dark hairs all over it. Grosssss! We complained at the front desk and they swiftly moved us to a new room which was […] larger. While I appreciate the gesture, even this room wasn't great. There was a long stain running across the carpet and there were moldy spots on the shower curtain. The bed was one of the most uncomfortable beds I have ever slept on, and I'm not even very particular about mattresses. For over $130 a night, I expected more from this hotel. What I got was the quality of a Motel 8 or worse. Read moreGenuine Hotels.com guest review
I got the Senator suite for the $20 more and it was worth it. Good location close to down town. Overall great stayGenuine Hotels.com guest review
"Older Hotel but nice"
Very nice hotel.The sleep number mattress did not work properly, but I still had a good stay.Genuine Hotels.com guest review
They try to nickel & dime you for everything that's not already in the room. e.g. Can I use your microwave to warm up my food? - No, you would need to rent one for the night.Genuine Hotels.com guest review
"Where is the river view?"
our room was on the 2nd floor just above the pool/sauna area and it was HOT! took a long time to cool off enough to sleep and the view was a lovely brick wall. this hotel was a raddison in past life and the upkeep is there but the decor, sleep number beds, amenities, etc are all very familair to anyone who stays at old radissons. the staff is really […] nice, enjoyed having a pool and place to do yoga. there was a lot of construction going on so the roads were a pain but getting downtown to museums and breweries was a straight shot. Just bring parking money to downtown. Read moreGenuine Hotels.com guest review
This hotel is extremely run down and dirty. Room was filthy from floors to bathroom, bed was a sleep number that would not adjust, fan slats were full of mold, very old and i could not breath in this hotel. The exercise room was a joke and again filthy.Genuine Expedia guest review
"Great location to get to destinations"
Stayed at Riverfront while attending wedding. It was in the perfect location to church and reception.Genuine Expedia guest review
"Quiet, even though close to interstate"
We booked the "river" side but was assigned a room on the "city" side on the ground floor facing a brick wall. Too tired to change that night, the next day spoke to staff and was reassigned a lovely room overlooking the river. Great view if above the third floor. Dining selections were very good, but it took about 45 minutes to get appetizers because […] of only one chef and many diners. Vegetables came out swimming in butter despite request for no butter, so sent back. Chef came out later and glared at me. Perch was excellent. Excellent location to interstate, and would stay here again. Read moreGenuine Expedia guest review
"Fairly Nice Getaway"
This was a nice room, although I was expecting a little more for the price. The sleep number beds were a little strange and my bed ended up very lumpy and I couldn't sleep well. The cleanliness of the room was nice, was it wasn't very light in there. I also purchased a room with a river view, but got a parking lot view instead (could be due to early […] check-in). Read moreGenuine Expedia guest review
"Grand Rapids weekend"
A long weekend in Grand Rapids to visits the museums and Meijer Gardens.Genuine Expedia guest review
"Decent hotel with OK price. Not far from downtown"
Arrived 40 minutes before check in but no rooms were ready. In fact, there was a wait and a long list of people trying to get in a room. No towels were available for room even when you got one. Front desk seemed to be dishelved due to lack of room availability, no towels ready etc. They said they had 2 large wedding parties that they accomodated earlier […] which cause everything to be behind. Once we got a room it was clean. We had towels but no shower curtain. We got one once we asked for it. Read moreGenuine Expedia guest review
"Close to the venue I traveled for"
Traveled to Grand Rapids for a concert right near Van Andel, the hotel is less than 5 minutes away.Genuine Expedia guest review
"Not Great, but will do in a pinch."
Hotel not great, but is ok for old building. Kind of off by itself, clientele on the trashy side. Just north of downtown. Only restaurant within walking distance is the one in the hotel which is ok, nothing special.Genuine Expedia guest review
This hotel was sub-par. Shower didn't work, room smelled musty and we received a 5 am wake-up call that we didn't order! That was the end of a decent nights sleep for us.Genuine Hotels.com guest review
"Great for business"
I stayed here for four days while doing business in downtown Grand Rapids. It was clean and the staff was friendly. I would stay here again.Genuine Hotels.com guest review
Just there for a late night arrival and early morning departure. It was very nice, improved from our last visit a year agoGenuine Hotels.com guest review
"Property used up; looked like it used to be nice"
At first sight reminded me of a former Holiday Inn.Thought the location was near City Center. Nothing to walk to where it was located. Room assigned was not what was reserved and had to go to front desk and ask for a river view. Luggage cart hard to maneuver due to sticking wheel. Faucet dribbled out water. A teensy bug was found in one bed. Wallpaper […] in one corner was painted over; obviously not finished. No grab bar in shower. Read moreGenuine Expedia guest review
The pictures painted a very different picture than that of what I saw. The hotel is located directly off the highway in a dingy part of town. It appears that the lobby has been updated but nothing else in the hotel has. Lastly, the overwhelming scent of mold greeted me as I existed the elevator of the sixth floor...YUCK.Genuine Expedia guest review
""City view" is a joke"
Average. When we indicated online whether we wanted a "river view" or a "city view" room, I thought we'd have a view of the city skyline. Wrong. The option labeled "city view" might have been better described as "highway overpass w/construction view". Beds were very poor. Neither Sleep Number bed would work. FALSE ADVERTISING if they can't adequately […] maintain the equipment. No extra blankets or pillows in the room. Won't return. Read moreGenuine Hotels.com guest review
"You get what you pay for, or not exactly."
The room wasn't clean and the bed sheet had stains on it. We couldn't look through the windows because they were too dirty. The shower was so small and my wife didn't even fit under it. We ordered a king but got 2 doubles, we left after 1 night to another hotel. The staff was nice and friendly and also the food in the restaurant was quite good, though […] we could hear one of the chefs say the almost dropped something but managed to save it. There was also some weird guy hanging around in the restaurant and lobby. Read moreGenuine Hotels.com guest review
"Front desk staff very friendly and helpful"
Although the lobby, restaurant and common areas were very well decorated, clean and maintained the rooms were not. The hotel states that it is conveniently located downtown, it is not. It is not close to downtown at all and nothing is in walking distance. My room was clean, but my daughters room was not. The rooms were abused, lamp shades were broken, […] sleep number beds did not work or were not even hooked up. Most of breakfast was ok. The gravy tasted sour. When this was brought to the servers attention she said she would let the cook know. When she came back to the table she said the cook was making more but, no one from staff tasted or pulled the gravy from the buffet. I was very disappointed with this hotel. I believe it is overpriced. Read moreGenuine Hotels.com guest review
"In the middle of construction"
Overall, was nice and would do it again.Genuine Hotels.com guest review
"Couples get away"
Had a 6th floor king room. Location right off highway was nice, however we had a view of highway and all its glory (including construction). Building was outdated but clean and neat. The entrance was updated and very beautiful. A little messy in the bathroom with caulking around toilet and tub, but bathroom was clean. Shower head was really low. Outside […] of downtown with a little shady area of town down the road. Very easy to get downtown though! Staff was friendly and helpful. Didn't think it was worth $127 a night. The bed was painfully uncomfortable, didn't sleep much. It was really awesome having a restaurant and lounge connected. Made it easy to have a romantic evening without having to drive. They had an awesome patio party on their large patio (buy two drinks and get free hotdogs and hamburgers) as well as a live band in the lounge later. Great dinner at the restaurant. Pool and hot tub were very clean and very big! Overall it was pleasant, but due to the price and uncomfortable bed, probably won't stay again. Read moreGenuine Hotels.com guest review
Very noisy hotel. The pool was over run by loud screaming kids and even on the 4th floor I could hear the band playing into the wee hours of the night.Genuine Expedia guest review
We ate a burger at the bar that was excellent... You needed more staff as the bartender had to pour drinks,take and delivery orders so we had a wait time... Our room was great, but in the morning it was very loud from all the contruction noise.. Our overall experience was pleasent...Genuine Expedia guest review
"Friendly staff, filthy windows."
The staff was wonderful, the food in the restaurant was way above average, in fact very good. What prompted me to think I would not stay there again...the windows were filthy on the outside. I paid more for a river view and everyone who looked out that window including the people I came to see in Grand Rapids commented on how incredibly disgusting the […] windows were in our room and the restaurant. Keep in mind the windows were dirty on the outside. I kept the curtain closed. Kudos to the staff, they just need some good window washers for the outside of their building. Read moreGenuine Expedia guest review
No bells and whistles here. Clean. Front desk staff were friendly. By pass the restaurant. Streak and eggs were over cooked and it took 15 minutes to receive the new plate.Genuine Hotels.com guest review
"Clean but not convenient"
Older hotel with renovations. Is outside of downtown on the river but in a very industrial area. Not as convenient to restaurants or downtown as expected. Quiet room. Hotel restaurant food and service was disappointing. Clean room, just older hotel.Genuine Expedia guest review
"In town for a concert."
This was a great place to stay and only a couple minute taxi ride to Van Andel Arena. Hotel was nice, rooms clean and beds very comfortable! I would stay here again over spending big $ to stay right down town by the arena. This hotel was just as nice if not nicer!Genuine Expedia guest review
"Started out as a disaster, but ended up very good."
When we got to the motel we were expecting a suite with a kitchen where we could cook our meals & have a nice, romantic get-a-way, complete with robes in the bathroom... this was NOT what we received. There was a fridge & a microwave and it was a suite... but it was a business suite that looked like it was for a board meeting. We went to the front desk […] and Amber did switch rooms for us, giving us a nicer room. She informed us that the room description did not describe any rooms that they had, and she could either find us another hotel that did, or she could comp us with dinner in the dining room. Since it was our anniversary, we did not want to change hotels, so we chose dinner. Amber went above & beyond & gave us a voucher for dinner & breakfast & also gave us a very nice box of chocolates for our troubles. The room was very nice, but we were disappointed in the fact that it wasn't as described. If it wasn't for Amber, we would have walked out. Read moreGenuine Hotels.com guest review
"Very Good Hotel."
After reading some of the review about the Riverfront Hotel, I was pleasantly surprised at how nice the hotel was. The reception area is lovely and the front desk staff were pleasant and very helpful. Our room had a view of the river, but since we didn't actually get to the room until it was dark, we didn't really care about that. Our room was clean […] and it was a good size. The bed was a king size sleep number bed, but not the most comfortable. We were tired though so we slept pretty well and it was very quiet even though the hotel was fully booked. We did not get breakfast included with our room rate, but there is a restaurant right in the hotel that serves a breakfast buffet. If you purchase a breakfast token at the front desk you'll only pay $5 as opposed to $7.95 charged in the restaurant. The breakfast was well worth it. I would definitely recommend this hotel and would stay there again due to it's location to downtown Grand Rapids and reasonable room rates. Very good experience. Read moreGenuine Expedia guest review
"Sub Standard Hotel"
35 yr old converted Holiday Inn Resturant sub par Old and well used hotelGenuine Expedia guest review
people were nice, but the hotel was in need of upgrading. Location not so good.Genuine Expedia guest review
Okay room bit the location is off the beaten trackGenuine Expedia guest review
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