Best Western Plus Waterville Grand Hotel - Waterville

No problems, except that it would be good if you would provide tea bags for the people, like me, who do not drink coffee. Also, you should use larger type for your questionnaire, for those, like me, whose vision is not all that good.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was very good, but the closet area was not even wide enough for the coat hangers, could not open and shut doors with hangers hanging up

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel was clean and decent.. Service staff were friendly and helpful.

Genuine Hotels.com guest review

Staff was very nice rooms could have been I little bigger over all it was good

Genuine Hotels.com guest review

The hotel is OK. We stay there because of the big, warm, indoor salt water pool. Service could be better - concierge didn't give us the wi-fi log in at check in; we had to call to get it. Guests get vouchers for breakfast which is ordered off a menu - not convenient if you're in a hurry in the morning like we were. The restaurant opens at 7 and we had […] to be somewhere at 7:45 with a 10 min drive. The first thing the waitress told us when we walked in was that she just seated a large party and it was going to be a while. Then she left. We had to order overpriced cereal and oatmeal and wolf it down. Read more

Genuine Hotels.com guest review

Great breakfast, clean room! Nice staff, friendly and helpful. Large, comfortable room.

Genuine Expedia guest review

very nice!

Genuine Hotels.com guest review

The hotel was right off the highway but not so close as to experience traffic noises. The room was nicely decorated and very clean. I have stayed at a lot of hotels this year and this one by far was the best. Great bed. Slept like a log and woke refreshed. We ate at the in hotel resteraunt and were extreemly pleased. overall A++

Genuine Hotels.com guest review

staff very nice. clean place.

Genuine Hotels.com guest review

The room was very clean. The staff was very friendly, polite, helpufl and professional.

Genuine Expedia guest review

Very pleasant staff, ordered room service - food was good & the rooms and hallway were quiet both nights we stayed. Close to the highway, but could not hear the traffic. Would definitely stay here again.

Genuine Hotels.com guest review

It ws just an over night but very good accommodations

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I thought the place was great. IMy only problem was that they didn't have the hot tub that Hotels.com had listed. Otherwise, the place was clean, modern and convenient. The beds were really comfortable. The food in the restaurant not so much. We got a coupon for $7 off per person for breakfast but we waited over 40 minutes for our breakfast and when […] it did arrive it was cold. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

its also a naborhood pool.

Genuine Hotels.com guest review

Fantastic place.good size room.awesome pool! Super clean and modern.I would stay again and will reccomend for my many visitors who stop along the way to rest.

Genuine Hotels.com guest review

Excellent hotel. I was there for a conference and found it to be in a good central location. The room was very comfortable, clean and was the perfect spot to stay. I also enoyed having the restaurant/bar right in the hotel. I would happily stay here again.

Genuine Hotels.com guest review

hot tub too hot,(over 100),but pool was great.room was clean and bed was very comfortable.toilet was too small as was the bath room.but I felt safe . breakfast is big $$$ otherwise ok

Genuine Hotels.com guest review

The hotel was adequate and met my basic needs. It met my expectations for this type of hotel. The staff was friendly and helpful. The TV was difficult to use - you couldn't get directly to a specific channel and it didn't have all the network channels, presumably b/c it was DirectTV. The continental breakfast consisted of coffee/tea and muffins so I […] wouldn't really call it a continental breakfast. Read more

Genuine Expedia guest review

This was a nice place to stay.

Genuine Hotels.com guest review

We found this hotel while travelling and had read a few bad reviews due to it being renovated!!! We had time to go echeck it out before actually booking!! We asked to see a room and were very pleasantly surprises by how lovely and new the hotel and room was!! They. Have done a great job of the Reno!! The hallways, rooms and main areas are clean plus […] and very tastefully decorated!! The room had great beds and high end quality linens. The room was large and spacious!! We stayed at the hotel for dinner as there was a bar/restaurant on the premesis!! Super friendly staff and the food was of very good quality for pub food!! Nice not to have to go looking for a place to eat after being on the road all day! Another of the hotel amenities was the great gym and pool area!! Dosen,t get any better anywhere!!! High end equipment , pool and jacuzzi!, another great perk is, in the morning the from lobby staff give you a $7.00 voucher per person for breakfast in the hotel!!! This is not your average Best Western!! We had a lovely bacon/ egg brkf for $0,,, All the staff were super friendly and seemed like they loved their jobs!!! My only complaint is the fact that people are allowd to smoke in some of the rooms!! Smoking is not segregated by floors!! We instantly could smell cig smoke when we went to the second floor!! We also could smell MJ coming from one room!! To bad this hotel is allowing smoking within especially since they have done such a fine job of renovating!! In this day and age, smoking in hotels or anywhere inside is just not acceptable!! I hope this hotel changes their policy as it would be a shame to ruin such a great Reno,d to new hotel!! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

the property is ageing and shows it how ever they are remodeling a little at a time. The staff was the best of the best . a great Irish pub and Restaurant. unfortunately no entertainment not even a Juke Box. The staff here was Fabulous. the pool, Hot tub and Exercise room were top shelf.

Genuine Expedia guest review

This hotel is showing its age. Although my room was clean, everything seemed a little run-down. The carpets seemed old and the door frame had light from the hallway shining through it. The security latch was loose and missing at least one screw. I booked the room in a hurry for a last minute trip. When I got to Watervilled I remembered there are some […] much nicer places to stay such as the Hampton Inn and the Fireside Inn. For some reason I didn't see these on the hotels.com website. Read more

Genuine Hotels.com guest review

Great location, easy access to the city

Genuine Expedia guest review

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Genuine Hotels.com guest review

hotel room clean - beds comfy - advertised free wi-fi in rm and our rm had no wi-fi and when I went to the lobby they had 3 computers but only 1 worked. Free breakfast was really bad.

Genuine Expedia guest review

Just a bad experience. Convenience is the only item this Hotel offers.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was under renovations when we got there, that would have been nice to know prior to booking, it just didn't look nice from the outside and some area on the inside also. Other than that the staff were nice and accomodating, it was convenient to have a full restaurant/pub in the hotel, for different optionsat breakfast, not just a continental […] breakfast bar. The housekeeper cleaned our room when we were out and took a knife and pizza pan that belonged to me (obviously thinking it belonged to the hotel) and the restaurant staff managed to scour the kitchen, find and return them to me before I left (not an easy task to find one knife). All in all it was a nice stay, and I wouldn't mind returning, I would like to see the improvements. Read more

Genuine Expedia guest review

To our surprise the hotel was under a major reintivation, with construction materials everywhere, cluttered throughout, dirty and not well maintained. The pictures of the property on the web did not match what we actually experienced. No security at the hotel, as all of the doors from the parking lot and center courtyard where broken and not using […] the key pad to enter. Anyone could enter the building. Crushed and broken glasses lined the parking lot on one side of the building. The A/C unit was very old with missing knobs and instructions that were worn off. Getting the room to a comfortable temperature was a challenge. Dirty used towels were hanging in the shower questioning whether the room had been properly cleaned from the prior occupant. Duct tape was used to patch the holes in the curtains. To top that off the mattress was as hard as a rock making sleeping nearly impossible. If it was not for us driving all day and that it was late in the evening we would have not stayed at this hotel. Worst experience at a hotel in my life time. To top it off, we paid way too much for the room based on the experience and status of the property. Terrible experience! Read more

Genuine Expedia guest review

Overall we were very satisfied with our stay. We were glad to see that many renovations are in the process of being completed, and hopefully will continue. The rooms are dated, but clean. We had dinner in the bar area and breakfast in the dining room. Both were excellent with generous portions! If the need arises, we would definitely stay at this property […] again. Read more

Genuine Hotels.com guest review

This hotel was being remodled and should not have been renting rooms on the second floor where we were assigned,it was a total shambles including large holes in the curtains and debris laying everywhere. How could they expect anyone to stay in that kind of environment. We looked at the room and left and rented another hotel, we had already signed in […] and were werelocked into the contrac with our prebooking through expedia. We are disappointed with expedia on this one. Read more

Genuine Expedia guest review

Well they must be in the midst of renovations because they did not tell any of their customers and there was dust and materials left all over the hallways. It was like the workers just up and left everything out in the open and materials all over the place. The beds were uncomfortable and there was noises all night from the heating unit. The blinds […] were duct taped together and the parking lights came through the curtains. And the continental breakfast was a joke. My family went down at 8:15 am and they had nothing ready. Needless to say I am never going to stay there again and we checked out early and went to eat at the Friendly's next door where it was cleaner. I wish that I can get my money refunded because it was not worth the money that I spent. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

traveling with just myself and 2 small kids and the staff was helpful and kind,the food in the rest. was great and affordable.

Genuine Hotels.com guest review

We will not be staying at this hotel again. Our room had no heat, the shower curtain had mold on it and the hotel was not very clean. We tried to go to the pool/hot tub but it was packed. There was a birthday party at the pool at 7:30 at night for a pre-teen boy. It was very loud and the pool area smelled horrible. Then to top it all off the bed was […] horribly uncomfortable. Read more

Genuine Hotels.com guest review

There puddles located throughout the hotel that should have been vacuumed up but weren't. The pub furniture had seen better days. The restuarant had no heat one morning for breakfast. Nothing seemed to be working. This hotel needs a complete makeover. The workout facitlies are shared with the local peoples, who buy membership - so competition to use […] treadmills with folks other than those staying at the hotel. I had a sirlion steak for dinner and it was 3/4 fat, advertised with cajun spices - it had none - tasted as though it was thawed and boilded in water - disgusting. The vegitables were so mushy you couldn't pick them up with your fork. I would avoid this hotel until they do some major renovations! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

met or exceeded all of our expectations, breakfast was included and was fantastic.

Genuine Hotels.com guest review

Breakfast was included, but only for half of the people in the room - unknown at time of reservation.

Genuine Hotels.com guest review

Good value

Genuine Hotels.com guest review

was promised an executive suite...got jammed into a small room with a micro wave and fridge and they called that executive. carpet was not clean .. no other trooms available when concerns were voiced

Genuine Hotels.com guest review