"Very good hotel, accesable to major highways"
I had a pleasant experience staying at the hotel. The only major issue with the hotel's location is that it is a bit far out from the city centers. The closest shoping mall, where one can get Starbucks or Panera Bread's coffee, for example, was about 20 miles away from the hotel. I realize that these are some things the hotel cannot do anything about. […] Nonetheless, it is good to know for travelers to that part of the US so that they can have some idea about what to expect. Read moreGenuine Expedia guest review
This hotel was beyond my expectations.Genuine Hotels.com guest review
"Noisy fan in room."
The heating fan kept me awake all through the night.Genuine Hotels.com guest review
Even though the hotel was mostly empty, the desk clerk gave me a handicapped room by the elevator. Pretty thoughtless!Genuine Hotels.com guest review
The hotel was ...meh. I was not blown away by its looks; it was'nt new or updated. The carpets were a bit worn and stained though the hotel was reasonably clean. Service was good and the employees were friendly. The breakfast buffet was adequate. It was an ok hotel but I have gotten better for less than the price.Genuine Expedia guest review
"Close to college park."
Nice stay. Halls were noisy early in the morning. Needs some upkeepGenuine Expedia guest review
"Nice location, amazing customer service."
I was here for 2 days and the customer service was absolutely amazing. The room was nice and clean, although the TV channels were sort of grainy. My only issue here is that WiFi in rooms was not free. Really? In this day and age? That will inform my next stay visit, if I choose to stay.Genuine Hotels.com guest review
The wifi is terrible and guests shouldn't have to pay for itGenuine Hotels.com guest review
"Close to business meeting location"
The hotel was very nice. My room was clean. The big plus is that it was very convenient to my business meeting location. I would definitely stay here again on my next extended business meeting in DC.Genuine Hotels.com guest review
Great time, location and the staff was great.Genuine Hotels.com guest review
When I arrived there was a little hiccup with the security box not working. However the front desk quickly changed me to another room. Thank you for the great service and hospitality.Genuine Expedia guest review
"BEAUTIFUL corner room"
Initially I was a bit disappointed because I had to PAY for Wifi - I have NEVER PAID for Wifi in my life, not even at McDonalds!! BUT, I had someplace to be that evening and NEEDED internet access so I did. This alone will be the reason I will not come back. However, the staff was exceptional, the room was absolutely lovely, the bar was fantastic and […] the service was great! I will certainly recommend this hotel but will include in my recommendation the fact that I had to pay for Wifi - Loved the hotel and have never slept in a more comfortable bed! Read moreGenuine Hotels.com guest review
"Disappointing Starwood Hotel"
I have stayed at lots of Starwood hotels and enjoyed the staying. However, this Sheraton is really disappointing. As said on this Sheraton hotel website, SPG member gets ready to be wowed by staying with them. I was not wowed, but "whoa-ed". First, let's talk about the room. Room looked old. Bed was good, but the overall conditions of the room were […] not good. Nothing looked exactly like the pictures shown on their website. Second, the customer service was not good at all. One thing that I have to mention is that one of their front desk staff surprisingly did not know what a BATH ROBE is. When we asked for more bath robes, he did not understand and said will come back with the robes. But he never did come back. How can someone work at the front desk and do not know what a bath robe is??? This lower the quality of this hotel. Third, there is no option of free internet. I know that in most Starwood hotels we need to pay for wifi. However, in this Sheraton we can't even use ethernet. I don't think they have a good business strategy as far as making guests happy during their stay. Forth, we can hear people talking and the elevator inside the room. In total, this Sheraton hotel sucks. We will never go back to this hotel again. Read moreGenuine Expedia guest review
The rooms are tight, not enough space to move around. I didn't like the fact that you have to pay 9.99 per day for Wifi service, when other places offer it for free.Genuine Hotels.com guest review
"Hotel OK for the area, but not at rack rate"
Room smelled like a dog had went on the carpet but luckly we had brought Lysol with us. Dissapointed that they didn't offer WiFi free of charge considering the price. Beds and bathroom were clean but TV was fuzzy. Probably would not stay here again for business but overnight stay for travel may work.Genuine Expedia guest review
Terrible experience.Genuine Hotels.com guest review
Hotel was noisy, no microwave, or refrigerator which should have been basic in some cheaper hotels.Genuine Hotels.com guest review
We stayed here so we could take our children on an educational vacation to D.C. The staff was very friendly and helpful. The drivers we had for our shuttle service to the Greenbelt were exceptionally nice and knowledgeable. The maintenance man was very plesant and was kind each time we called because our TV remotes hated us. My only gripe was that the […] 7th floor hallway smelled liked dirty feet and the odor was horrible every time you got on or off the elevator. However, our room was very clean and did not smell at all. Read moreGenuine Expedia guest review
"Hotel room gross, people were nice."
Our room had mold on the ceiling and water spots. The hall on our floor smelled like a sewer all day long. The staff was nice and the food in the club room was good and worth getting. The hotel was not near as close to attractions as stated mostly because of traffic.Genuine Expedia guest review
We made a reservation for the July 4 weekends two weeks ago. The check in time was starting from 3 pm and we arrived around 5:30 pm. Even though it says we could get our room starting from 3 pm, we were unable to check in until 11:00 pm. One could imagine how it was tiring after driving more than 4 hours from New York and unable to get access to a room […] which is payed two weeks before. I had the printed out information which shows my full name, the payed amount and the Itinerary number. But for the receptionist all this information was worthless. we called to Expedia and they send them fax, again it was helpless. Hence, we were forced to wait until the manager showed up which was 11 pm. cancelling our dinner party, forced to stay at the lobby we were frustrated. Read moreGenuine Expedia guest review
great....Genuine Hotels.com guest review
"Great Place to Stay"
Very nice place to stay. The staff is friendly and efficient. The room was spacious and comfortable. My only complaints were that the internet is slow and the breakfast buffet was not very good.Genuine Expedia guest review
"Overall Poor Experience"
I was staying in the area for a lacrosse tournament with my son and his friend. I purchased a Club level room. When I checked in I learned they were overbooked and put me on the 3rd floor with access to the 9th Floor "Club". The boys and I went to the "Club" for appetizers. All that was left was swiss cheese and old spring rolls. I got the rooom so […] the boys could have a good breakfast before their tournament. Was told at Front Desk breakfast would be ready at 7am. At 7am we went to the "Club" only to find dirty dishes from last night. Breakfast isn't served until 7:30, not 7:00. So McDonald's it was. Will not return to this hotel. Read moreGenuine Hotels.com guest review
"Standrad not up to date"
in-room, wall mounted air condition, noisy. Bar closes at 11:00 pm - Early!Genuine Hotels.com guest review
Club level with continental breakfast was nice; you do hear some interstate noise if you are a light sleeper.Genuine Expedia guest review
"I stayed for only one night."
This hotel met all my required needs, the fitness facility was great, and the club lounge met all my business needs with the wifi access.Genuine Expedia guest review
"College Graduation Event May 11/13"
We had come to MD for my niece's graduation from Pittsburgh, PA. The event started at 4pm and it was close to the hotel, thank goodness! We arrived at 4pm and it was a line of 3-4 people getting ready to check in. To Everyone of us, was told our room wasn't ready yet. Everyone was disappointed and decided to wait in the lobby. I asked the clerk if the […] check in was at 3pm for that hotel as they advertise on line. The clerk answer was that it was a 3pm the check in but it was not warranties the room will be ready by that time and the maids were clean them up as we speak but he didn't know the time they will be ready. I told him that I never heard of something like that and my husband suggested to change in the lobby's bathroom for the event. Nothing was suggested for the clerk to ease up our situation. We came back to the hotel by 1 am and I made the comment to the new clerk about our situation earlier, but she didn't respond. I had booked a king size bed, but instead we got a 2 double beds, which by that time, we were grateful we had a clean room. I understand that sometimes things happen that are out of our hands, but you need to prepare your staff to have easy way to make the guests situation comfortable. I would have recommend to come back to that hotel again because the convenient location, the room was very clean and comfortable, but I'm afraid this is a common way this hotel have to deal with situations like the one happen to us. Read moreGenuine Hotels.com guest review
"serviceable, good food, comfortable rooms/beds"
older hotel, fairly well maintained. great location for DC/Baltimore. nice food in the restaurantGenuine Hotels.com guest review
"Great stay, doing it again...."
Nice room, reasonably priced. Good selection of channels for all ages and interests. Restaurant had great food - baked wings and an avocado dip that was spicy and great. Service staff were terrific.Genuine Hotels.com guest review
"A Nice Place But Security Needs To Be Enhanced"
The hotel itself is good and clean. However, the security of their parking lot needs to be improved. There is no security camera or any other security device or personnel in the parking lot. There were 7 cars with their windows broken up during one night and the hotel cannot do anything to prevent it from happening again. The security in this hotel […] needs to be greatly enhanced. Read moreGenuine Hotels.com guest review
The lobby set higher expectations than the room and food service had to offer. The price was right, but the TV and bath towels were below average as was breakfast which we did not finish. A great place to rest along a trip but not a hotel that makes you want to experience what it has to offer vGenuine Hotels.com guest review
This room had one of the most comfortable beds and great pillows. I have back problems and the bed in hotels are generally very uncomfortable. This was one of the best nights sleep I had ever had in a hotel.Genuine Hotels.com guest review
"OK for home base"
I stayed one night. The gym seemed nice and well-equipped, but I didn't use it. 15 minute drive to the subway to DC. Hotel was clean and well maintained. It always bugs me when they charge for wifi.Genuine Hotels.com guest review
All went well. The only problem was that cold air came pouring in around the heater on the wall and the room was pretty cold even with the heater running. I mentioned this to the folks at the desk at check out. Otherwise it was very nice,Genuine Hotels.com guest review
"Spent an unexpected two nights and enjoyed it."
We just happened across this hotel on a road trip and were very happy to have found it. Our room was spacious and warm and had everything we needed. We unexpectedly had to stay an extra night and were able to buy popcorn in the hotel lobby, pop it in our microwave, and watch a movie to pass the time. Lots of restaurants close by, and room service was […] good too. The only drawbacks would be the extra charges for internet and lack of a good free tv channel for little kids. We did the club floor option which had a decent light breakfast, and bottles of water available all day plus cookies at night. Read moreGenuine Hotels.com guest review
"Ok for one night"
Booked this hotel based on reviews from past guests. This hotel is not an idea location unless you have to be close to it. I stayed on the Club floor to take part in the perks, but there were no perks. The hotel room was very small and the beds were not what I expected. I stayed in the CT Sheraton and the beds were magnificent as well as the club room. […] This hotel was not impressive at all. If you enjoy perks as I do, this isn't the hotel for you. If you need a nice place to sleep then it's sufficient. Read moreGenuine Hotels.com guest review
"Overnight stay ok."
This Sheraton is beginning to show its age, but like anything maturing, there is some added grace. The staff is courteous and professional, the room is tidy. My particular room (#202) was a little peculiar in arrangement. Mostly because it was in a triangular part of the building, so it was also triangular in shape. To get to the bathroom there was […] a long hallway with the bathroom sink along the way. Because of this arrangement, it was difficult to evenly heat the whole room. Some areas were hot while others were cold. Also there was a big divot on the right side of the mattress. I slept in the middle instead. I would stay here again, but would ask for a different room next time. Read moreGenuine Expedia guest review
"Nice Hotel and Friendly Staff"
My boyfriend and I live in different states and decided to meet up here. The staff was very friendly and welcoming and the hotel itself was nice, clean and was very easy to get to as it's right off of the highway. I would definitely stay here again.Genuine Hotels.com guest review
Very clean and quiet. Also convenient to I-95 and DC.Genuine Expedia guest review
I stayed there while on a business trip, and was very pleased with everything about this place! I have a very busy job, and work any where from 9-16 hours a day, and coming back to such a nice place was very comforting to me, and knowing that I will have a good nights rest is very important for me.Genuine Expedia guest review
It is a beautiful hotel and the staff could not be nicer. Check-in was a breeze and the room was very clean and nicely appointed. The only thing I didn't like was the evening shift manager rebuking an employee at the front desk in my presence. That should never happen.Genuine Hotels.com guest review
"Good hotel , 20 minutes from DC"
Everything perfect, the bathroom was a little old, thats my only beef with this place. Aside from that really good staff and the rooms were very comfy.Genuine Hotels.com guest review
"Not perfect, but well suited to my needs"
The room–two double beds–was clean but a little crowded. The beds–although they had strange, almost vinyl-like sheets–were very comfortable. We were discomfited on one morning of our stay by a staff member at 8 am in the hallway making too much noise on his radio. But for the most part, we felt comfortable and well received. The staff seems to take […] a genuine interest in the well being of their guests. They were easy to talk to and helpful. I have stayed at the hotel at various times over the course of the past six years and have never had an unpleasant experience. Although it's somewhat removed from downtown Washington, parking is free, there is immediate access to I-95 with the I-495 Beltway West and South only two miles away. Internet access sucks, as other commenters have mentioned, but for a non-business, several night stay, it was not a great inconvenience, especially since I got a great rate. Read moreGenuine Expedia guest review
"Best Night Sleep Ever at a Hotel"
Usually I stay a little closer to my office, but that hotel was booked. The food and drink from room service was above par and the bed was fabulous! I will definitely book there again. I travel to Beltsville, MD, about once a month.Genuine Hotels.com guest review
Through my entire two night stay, housekeeping did not once visit my room. They didn't bother the come change the towels or bring new ones, clean the room and bathroom, or empty the trash. If anything, they could've clean the bathroom and empty the trash, but they didn't! Also, their Internet was very slow and would lose connection every 5 minutes. […] I was very disappointed and would not recommend this hotel at all. Read moreGenuine Hotels.com guest review
"Great business traveler value."
Great location, courteous staff, very clean. Recommend you don't get a room too close to the elevator as it sounds a fairly loud bell when the door opens. Lobby offer business travelers many capabilities. Very good restaurant.Genuine Expedia guest review
"Nice Hotel, Convenient to DC"
We had a crew of five from our documentary group stay here. It was very convenient and was a nice hotel. The only problem was the door to our room was broken two nights in a row that we returned so we could never go in and out with our keys. For our trouble, they gave us free breakfast. Not a bad trade!Genuine Hotels.com guest review
"Nice place to stay"
Front desk was very helpful and acomodating. We stayed Saturday afternoon through Monday morning. Sunday late afternoon the room had not yet been cleaned up and I had to call the front desk to have someone come up. They came within 10 mins. There was not a lot of space in our room, and no light by the arm chair. We liked the "Club" Rm 916 for continental […] breakfast, afternoon snacks, and internet access. It was like having an extra room during our hotel stay. Overall, we enjoyed our stay very much. Read moreGenuine Expedia guest review
It was pretty good. A little disappointed that the restaurant wasn't opened all day. Also, would have liked a good place to eat within walking distance. Places nearby were so-so. Hotel was beautiful and staff friendly and knowledgeable.Genuine Hotels.com guest review
"Good deal for the price"
On Expedia's website it says "pets allowed" but no mention of a pet fee. The hotel charges a $25 pet fee. One day our maid forgot to leave us new towels and washcloths. The hotel is nice however with a fairly descent fitness center.Genuine Expedia guest review
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