The hotel was very nice, the barstaff in the lounge seemed to be dealing with a bit of a staffing issue but thought the bar tender was really nice. Its a great location everything is within walking distance. It was unnecessarily expensive though.Genuine Hotels.com guest review
"Excellent location - walking distance to Old Port"
The hotel was in an excellent location! We walked to the Old Port area each day we were there as the weather was excellent. We also used the airport shuttle which was very convenient and the shuttle driver was super nice! We got the last room in the hotel which was smoking room. The hallway was definitely a smoking floor but our room was good and they […] offered to "freshen" it up if we thought it was too smokey. The bed were comfortable and we have a view of the port which was great! Read moreGenuine Hotels.com guest review
okGenuine Hotels.com guest review
The hotel was very clean and nice. We were able to walk everywhere we wanted to go. Service was great and we really enjoyed our visit.Genuine Hotels.com guest review
"Hotel great; Hotels.com interaction poor"
Everything about this hotel is fine. However, there was no notice to the hotel that Hotels.com had made a paid reservation. Nevertheless the Holiday Inn-by-the-Bay gave us a great room, and figured out the problem and solved it.Genuine Hotels.com guest review
"Central location in town."
Clean rooms, great location, and reasonable prices. In between Old Port and West End.Genuine Hotels.com guest review
"Clean and comfortable"
Clean and comfortable hotel in good location. Bit disappointed though that you have to pay for parking.Genuine Hotels.com guest review
"Very convenient location"
This hotel is located on the edge of downtown Portland, close enough to walk to all the attractions without needing a car. The room was clean and spacious. We ate breakfast at the hotel restaurant which featured a la carte as well as a buffet. They also have a lounge that serves lunch and drinks. I would go back to this hotel when I visit Portland […] again. Read moreGenuine Hotels.com guest review
"good location for the price"
The hotel is on the edge of downtown and close enough to walk to everything and is quite a bit cheaper than the hotels right downtown a few blocks away. The hotel was clean and the room was in good condition. The parking garage parking stalls are very tight.Genuine Hotels.com guest review
Great hotel, great price for the area and great location easy to access surrounding neighborhoods could walk all over portland from the hotel. Comfortable and clean room with a great view.Genuine Hotels.com guest review
"Front desk staff was rude"
The hotel was comfortable and adequate but the front desk hotel staff were quite snotty and condescending to both myself and my friend (on separate occasions). The shuttle bus drivers were friendly.Genuine Hotels.com guest review
Well run franchise. Good location -- walkable to most areas of interest.Genuine Hotels.com guest review
"No TV, no internet, no rollaway"
Despite 3 requests, no rollaway. (Rollaway was offered when we made reservation.) And free internet is hardly a perk if it doesn't work. Underwhelmed by desk staff shrugging it off. Made it sound like situation normal.Genuine Hotels.com guest review
"Centrally Located Hotel"
Great experience....great staff...really enjoyed my stay.Genuine Expedia guest review
"Now charging for parking"
I've stayed here many times in the past. I was disappointed that there is now a charge for parking.Genuine Hotels.com guest review
"close enough yet quiet enough"
very good. service was great.Genuine Hotels.com guest review
"Stay here and walk Portland"
a great hotel. Wish I could have stayed longer. Loved the surprise of a late-night popcorn treat available in the bar. Please find a way to allow guests to watch regular TV stations without being driven crazy by an unfamiliar system. We had 4 professionals occupying 4 rooms and everyone had the same complaint... the frustration of finding the local […] networks. Read moreGenuine Hotels.com guest review
The staff was very professional and accommodating. The shuttle to the airport and train station were also great. It is very close to Old Port.Genuine Hotels.com guest review
"Great hotel in a good location"
This hotel exceeded my expectations. I have been to other Holiday Inns but this one had the best service (eg. reception, complimentary shuttle service) and the hotel looked great!Genuine Expedia guest review
"great access to all attractions"
nice place to visit very helpful staffGenuine Hotels.com guest review
"Bad mannered staff."
I was accused by one of the waitresses for trying to check out of the Hotel without paying for breakfast so when I spoke with the Manager I didn't like his attitude to the point I told him I would never return to this Holiday Inn.Genuine Expedia guest review
"Centric and convenient"
Only 5 minutes walk to old port, so why paying USD 100 more on the hotels that are in old port? Very convenient indoor parking for only USD 10/day. Breakfast was not included in rate but breakfast prices at hotel are reasonable, and there are many options in one block distance (diners, Starbucks, Dunkin, etc). Definetly my choice next time I go to […] Portland. Read moreGenuine Expedia guest review
"Price was right"
Very convenient to Old Port and able to walk everywhere. No complaints except charges for parking!Genuine Expedia guest review
"Great location and friendly staff"
The hotel staff were so pleasant. We had to cancel one of our rooms at the last minute due to flight cancellation and they were so helpful, waiving the charge. The shuttle service to the airport and area venues is so convenient. We attended a graduation and had the shuttle take us to the auditorium 7 blocks away. They also picked us up from the restaurant […] after dinner. Read moreGenuine Expedia guest review
"Just ok...close to Civic Center"
Rooms were decent, carpets looked dirty or stained, behind the curtains and around windows was dirty as well. Paid extra for parking, hotel lot was full so we a parked a short distance away.Genuine Expedia guest review
"Nice location and a good view of the harbor."
Very friendly greeting upon arrival. As a kid I'd walked by the hotel a 100 times but never stayed there. Now that I live in another city it was a pleasure to finally enter and have a reason to stay.Genuine Expedia guest review
Will be back.Genuine Hotels.com guest review
"Just up the hill from Becky's diner"
I chose this hotel because it seemed relatively inexpensive for places in walking distance to everything in the old part of downtown.Genuine Expedia guest review
"Bang for your buck"
Great location staff and cleanliness. Free shuttle downtown till 1am. My wife and I went for our anniversary and plan on going back again this summer.Genuine Expedia guest review
I attended conference and ate at restaurant. Family visited Portland Museum of Art, Old Port and took ferry to Peakes Island. The next day we attended the Nova Star open house.Genuine Expedia guest review
"Very nice - would consider staying here again."
It was nice - good view of the bay. There's nothing more to say except this survey stinks.Genuine Expedia guest review
Great location for walking streets and seeing shops. Reasonable rate from online booking. Charge for parking but voucher for breakfast in their fine dining restaurant. First day delicious. Burnt bacon on 2nd day and request for sauce on the side not honored (forgotten - could've sent back). All in all, an excellent stayGenuine Hotels.com guest review
"Convenient and Comfortable"
Overall a very good experience. Portland, Maine is a great little city and your right in the middle of it when you stay at this hotel. Good views of the Bay on one side and the downtown area on the other. My only complaint would be that they need to do a better job of servicing the soda machines that are in the vending area on each floor. I'm not a […] coffee drinker - I get my caffeine each morning from diet soda's - and that was a problem on this trip. Two machines wouldn't take any money, three others were out of any sort of diet soda. I had to go to six of the ten floors of the hotel before I found a vending machine that could help me! The gift shop in the lobby seemed to have very limited hours so that didn't help much either. But its a small complaint and one that I know not all travelers will face. It was overall a very good experience - I will stay here again. Read moreGenuine Hotels.com guest review
Great Hotel, but the staff did not mention the $10.00 parking fee, nor did they tell me about the hotel shuttle. Please advise visitors of any and all.Genuine Expedia guest review
"Couldn't rate higher"
This was one of the best hotel visits I've experienced. The hotel location was prime for walking distance to downtown. I was on the 10th floor and had a fantastic view of the city and the water. The room was super clean, new and had everything one would need. (free wifi in room, refrigerator, coffee maker, etc. Staff was exceptionally pleasant and helpful. […] All in all, one of my best experiences. Read moreGenuine Hotels.com guest review
"Staff were extremely friendly and very helpful."
Staff opened the closed shop to get medicine for us and were overall very friendly and welcoming. Had a wonderful stay and would highly recommend this hotel.Genuine Expedia guest review
Not an overly fancy hotel but in a great location to the Old Port and the downtown entertainment scene. Pool was small but well maintained and the desk people were very friendly and helpful.Genuine Hotels.com guest review
Had a great stay going again sometime soonGenuine Hotels.com guest review
"Great hotel near downtown"
Went for New Year's Eve. Had a shuttle that took us right downtown to all the bars. Front desk was very pleasant and helpful. Room was clean. Beds comfy. Good locationGenuine Hotels.com guest review
"Nice hotel close to everything"
We have stayed at this hotel in the past because of its proximity to the wharf, shopping area, Merrill Auditorium,Museums and restaurants.Genuine Expedia guest review
We have stayed here before and have no complaints.Genuine Hotels.com guest review
"When in Portland, this is a great place to stay"
This hotel met all our needs.Genuine Hotels.com guest review
"Nice hotel close enough to shopping and restaurant"
Very nice, overall. We had a view of the water, the floor was quiet, and restaurant staff was excellent for breakfast the next morning. Parking was convenient.Genuine Expedia guest review
"Easy walking distance to everything"
Loved everything. Great walking city. We shall return!Genuine Hotels.com guest review
We stayed here for a weekend getaway for a birthday trip. The room was HUGE, there was so much room. It was so nice. The staff was very friendly and helpful. They told us about all the things going on around town. It was close to all of the restaurants and shops. We would definitely stay here again.Genuine Hotels.com guest review
we were surprised when we had to pay an additional $10 a night for parking. We didn't expect that. Also we had to fight to get the bay side room as they didn't want us to have that either. Check in wasn't pleasant.Genuine Hotels.com guest review
"Close to where my grandaughter lives"
The stay was great and look forward to returning to the Portland soon.Genuine Hotels.com guest review
"Very slow Internet access."
I have to wait more than 5min after every click, So Terrance!!Genuine Expedia guest review
"Clean quiet, drunken late night guests in halls"
Clean room quiet except for drunken late night guests which is not hotels fault. Movies ridiculous at $14.99 a pop but probably true of anywhere, view from window roof and harbor side docks. No room service always a bummer in my eyes. Close to a lot of good restaurants check out green elephant for vegan/gluten free fare. All in all quite sufficient […] very very friendly staff no problems centrally located parking was free in next door garage. Nothing fancy but adequate Read moreGenuine Expedia guest review
Hotel staff very frinedly and helpful. Did not like the fact that we could not find a food vending machine in the hotel, just beverage vending machine. Did not like the fact that we could not open the window in our room ( was sealed off probably for safety reasons). Hotel entrance and lobby very up to date and comfortable. Beautiful view of the bay […] !! Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )