"Couldn't rate higher"
This was one of the best hotel visits I've experienced. The hotel location was prime for walking distance to downtown. I was on the 10th floor and had a fantastic view of the city and the water. The room was super clean, new and had everything one would need. (free wifi in room, refrigerator, coffee maker, etc. Staff was exceptionally pleasant and helpful. […] All in all, one of my best experiences. Read moreGenuine Hotels.com guest review
Not an overly fancy hotel but in a great location to the Old Port and the downtown entertainment scene. Pool was small but well maintained and the desk people were very friendly and helpful.Genuine Hotels.com guest review
Had a great stay going again sometime soonGenuine Hotels.com guest review
"Great hotel near downtown"
Went for New Year's Eve. Had a shuttle that took us right downtown to all the bars. Front desk was very pleasant and helpful. Room was clean. Beds comfy. Good locationGenuine Hotels.com guest review
We have stayed here before and have no complaints.Genuine Hotels.com guest review
"When in Portland, this is a great place to stay"
This hotel met all our needs.Genuine Hotels.com guest review
"Nice hotel close enough to shopping and restaurant"
Very nice, overall. We had a view of the water, the floor was quiet, and restaurant staff was excellent for breakfast the next morning. Parking was convenient.Genuine Expedia guest review
"Easy walking distance to everything"
Loved everything. Great walking city. We shall return!Genuine Hotels.com guest review
We stayed here for a weekend getaway for a birthday trip. The room was HUGE, there was so much room. It was so nice. The staff was very friendly and helpful. They told us about all the things going on around town. It was close to all of the restaurants and shops. We would definitely stay here again.Genuine Hotels.com guest review
we were surprised when we had to pay an additional $10 a night for parking. We didn't expect that. Also we had to fight to get the bay side room as they didn't want us to have that either. Check in wasn't pleasant.Genuine Hotels.com guest review
"Close to where my grandaughter lives"
The stay was great and look forward to returning to the Portland soon.Genuine Hotels.com guest review
"Very slow Internet access."
I have to wait more than 5min after every click, So Terrance!!Genuine Expedia guest review
"Clean quiet, drunken late night guests in halls"
Clean room quiet except for drunken late night guests which is not hotels fault. Movies ridiculous at $14.99 a pop but probably true of anywhere, view from window roof and harbor side docks. No room service always a bummer in my eyes. Close to a lot of good restaurants check out green elephant for vegan/gluten free fare. All in all quite sufficient […] very very friendly staff no problems centrally located parking was free in next door garage. Nothing fancy but adequate Read moreGenuine Expedia guest review
Hotel staff very frinedly and helpful. Did not like the fact that we could not find a food vending machine in the hotel, just beverage vending machine. Did not like the fact that we could not open the window in our room ( was sealed off probably for safety reasons). Hotel entrance and lobby very up to date and comfortable. Beautiful view of the bay […] !! Read moreGenuine Hotels.com guest review
"Excellent location! Great views of Portland."
5 minute walk to Old Port and downtown Portland. Our room overlooked Portland harbor, which was very pretty.Genuine Hotels.com guest review
"Good in the Maine"
We were very satisfied with the room and the location. My only criticism is that the cheddar crust on the diced potatoes and eggs was too hard and too thick. The staff was courteous and friendly.Genuine Hotels.com guest review
This was our first trip to Maine and we wanted a hotel central to everything. This one is right downtown and an easy walk to the port. the hotel willingly shuttled us to restaurants in the evening. Without asking we were given an upper story room with panoramic views of the bay, including sunrise and moonrise.Genuine Expedia guest review
"Very hospitable staff!"
We arrived late, stayed only one night, and the staff was accommodating in giving us a late check-out. The shuttle van driver drove us to our breakfast destination at 7:00am which was very nice too. Staff was friendly and we enjoyed our brief stay!Genuine Expedia guest review
Rooms are smelly, wasn't aware that hotels still have smoking roomsGenuine Hotels.com guest review
At check-in, I was told by hotel staff that there is a $10 per vehicle parking fee in effect. When I said that I had read on a travel website (I just now verified this on the other site) that the fee would not continue past August, the staff person at the desk insisted that the fee was still in place and refused to even look into it. Aside from the […] frustration that resulted from this conversation at check-in, the stay overall was ok. I have stayed at this hotel many times. It's very pricey for what you get, but the proximity to the Old Port is fantastic. The view is nice too. But the hotel's features are nothing special. We found old wine corks on the chair in our room at check-in, and one person in our party was unhappy with the mattress quality. The bathtub was a little grubby-looking too, but overall, it was ok. Really, the key feature of this hotel is the proximity to other things... Read moreGenuine Hotels.com guest review
"why is it so hard to get towels?"
Had a lovely stay at Holiday Inn, quiet, great location and parking but we called to ask for towels twice (in the evening and morning) and they never arrived. I felt like we were inconveniencing the hotel, although there was a maid's closet on our floor.Genuine Hotels.com guest review
"!st time to Portland, ME"
Excellent walking distance to old town, downtown and port. Had breakfast at hotel, wonderful!. Needed to use computer as well, privacy which was welcomed.Genuine Expedia guest review
"Bed was worn out"
The bed in our room was firm on one side, soft on the other and felt tilted. They charged us for parking too.Genuine Hotels.com guest review
"Close to State Theater"
A nice clean room close to the Old Port and in our case the State Theater, our ultimate destination.Genuine Hotels.com guest review
"Basil Fawlty Lives!"
I travel a lot for my work and am usually very happy with the manners and overall courtesy of hotel staff. My group had a couple of meetings at this hotel in 2005 and 2007, but relocated to a different venue because of the appalling lack of even basic good manners of the staff at the hotel. Many dlegates to our meeting complained about the rudeness […] of reception staff, and I experienced the same treatment. I would have hoped that management would have worked on this in the interim, but they have not. When we checked in on Sunday, I was appalled by the lack of even common courtesies sich as "please" and "thank you." I don't expect to be fawned upon, but expect better than, "I need a credit card and ID;" no "please," no "thank you." and that was the tone of our whole interaction. On check-out the young man on duty was the polar opposite; polite and understanding that the term "guest" has a real meaning. The check-in has convinced me, however, that I should never stay at this hotel again. Obviously there is no attempt to rectify a long-standing situation and I find that very disappointing. Read moreGenuine Expedia guest review
"Did the job."
With wife and 2 kids and was really just needing a place to sleep for one night. Did the job. Beds fine, shower fine, clean, not out of date (except the AC unit but it worked). No problems. Did not use pool or go to restaurant.Genuine Expedia guest review
We had a great time in Portland, the restaurants we visited were very close to HIE.Genuine Expedia guest review
Nice Hoilday Inn. Just hat the fact that the standard room to select is smoking anything else would be considered an "upgrade".Genuine Hotels.com guest review
"Walk to everything"
We chose this hotel because of it's location. You can walk to everything in Portland if you are in moderately good shape. The folks behind the desk are super friendly and very helpful. The room was a smoking room, because that's all they had available. It smelled like stale cigarette smoke and there were burn holes in the blankets and on the carpet […] and the room just had a dirty feel all together. I'm sure if we had complained, they would have switched our room, but we didn't see the point if all they had left were smoking rooms. The cleaning people didn't come until later in the afternoon, which is usually when we were taking a nap after waking up and walking all around for the morning, so we never got the room cleaned. They didn't have an included breakfast, and that kinda sucked, but the food we ordered from their restaurant was very good. I had the garden omelet and later we both had the lobster roll. Very good on both. The vending machines on just about every floor were sold out. Oh, also, the toilet paper they use there is horrible! Haha, kinda weird to mention that, and I usually wouldn't, but it was that bad. We would stay here again, but request a non-smoking room and bring our own TP ;) Read moreGenuine Expedia guest review
"Free shuttle + Bay view"
We checked in early on Monday (around noon), and our room was on the 10th floor (total is 11 floors) so we can enjoyed the fantastic view of the harbor. The staffs were very helpful, and the hotel provided us free shuttle bus service multiple times during our stay. The room is clean and neat, you we found everything we need in our room. The lobby has […] free coffee, tea and lemonade. There is a restaurant in the lobby where we had our breakfast and enjoyed it very much. The location is good as it's only two streets away from the tourist center, the Old Port. You can get a trolley ride, boad ride, shop the boutiques, and have seafood right there. Read moreGenuine Expedia guest review
"Good location, great stay"
We spend a night at this Holiday Inn and quite enjoyed ourselves. The airport shuttle service runs until 1 A.M., so we were able to catch it despite delayed flights. The hotel is located close to the Portland Museum of Art and the Old Port. Breakfast not included, but the food is good. We would recommend staying here.Genuine Expedia guest review
"nice hotel close to the main district of fun"
Great reception and amenities. We recommend it for a central staying in Portland.Genuine Expedia guest review
"Hotel OK close to downtown but overpriced"
OK ... Liked the shuttle service..hotel was average at best.Genuine Expedia guest review
Great hotel overall, friendly staff, centrally located.Genuine Expedia guest review
"A very pleasant hotel experience"
Excellent staff, good food and reasonably priced. Good location, close to the water and numerous retail estblishments.Genuine Expedia guest review
A nice hotel close to all the fun that is Portland. On one side the old port , on the other side the downtown of Portland.Genuine Hotels.com guest review
"Inconsiderate lobby bar incident."
I stayed their with a wedding party in Sunday Aug 4th. After the reception, the wedding party and guests decided to head back to the hotel and have a few drinks. After a few drinks in a family friends surprises everyone with a late night bite to eat and delivers over a dozen burgers from Nos. Right away, we were asked not to eat at the bar (after […] all of us ordering tons of drinks and NO FOOD was on the menu) We had no choice but to eat in the LOBBY! the hotel could have made an exception considering it was late night and the guests were in happy spirits that night. Unfortunate and inconsiderate, to say the least... Read moreGenuine Hotels.com guest review
"comfortable last minute deal"
Got this room for a good deal last minute when it was too rainy to camp. I wouldn't suggest it as a great vacation destination hotel. Our room smelled overwhelmingly like smoke (even though it was non-smoking), but we got used to it I guess! comfy beds, keurig in the room which was nice. And breakfast was great, but not free! manageable walk to anywhere […] downtown Read moreGenuine Hotels.com guest review
The beds were not comfortable and the room was not as clean as I expected. I was fumbling around to find the switch for the lamp and ended up with dusty fingers. Plus it's never nice to see black stains around the bath tub. It wasn't bad, it just want great. On the more positive side, the staff was friendly and it was a great location (walking distance […] to just about everything). Read moreGenuine Expedia guest review
The room was smelling terrible, I did not wait such thing from a Holiday Inn...Genuine Hotels.com guest review
Overall very enjoyable stay. Room with a view a must. Comfy beds and clean. Would return.Genuine Expedia guest review
"A great place to stay in Portland"
Pleasantly surprised! The hotel was clean, well-run, and in a fantastic location. Great pool and plenty of parking. Only weak point was the breakfast buffet in the dining room. That was truly awful. Eggs tasted like they were cooked last week, bacon looked like it had never been cooked at all. Waffles were like bricks. The Holiday Inn was a great place […] to stay (just eat breakfast somewhere else.) Read moreGenuine Expedia guest review
I stayed for the first night of my vacation, and it really set the tone for a great trip. The staff went out of their way to help make my stay a comfortable and enjoyable one, and were incredibly friendly on top of that. The hotel itself is clean and comfortable, although it is a 10-15 minute walk or so from the waterfront area. There are lots of good […] smaller (and less touristy) restaurants, stores, and businesses near the hotel though so I would recommend checking those out as well. Read moreGenuine Hotels.com guest review
"They nickel and dime you!"
During my trip back East I stayed in 4 hotels. 3 of them were very nice. Free parking, free breakfast, and free milk to fill my son's bottle for sleeping. When I got to Holiday Inn I was immediately surprised that they charge $10 A NIGHT to park!!! No free breakfast either. And when we took my son's bottle downstairs to get some milk, they charged us! […] Really?! Too bad the end of our trip had to end with us being nickeled and dimed! You think a big chain like Holiday Inn could afford to treat their customers well. Would not recommend! Read moreGenuine Expedia guest review
"Perfectly fine option"
This is a perfectly adequate, limited service hotel. It is a reasonably close walk to the harbor area and very close to the Portland Museum of Art. It is furnished with the basics, but there were some things that clearly showed their age and/or cheap materials (e.g. hallways). On the other hand, the service provide was cheerful and reasonably effic […] ient. Read moreGenuine Hotels.com guest review
Stayed here this past weekend. The experience was awesome. Close to everything, shuttle service to wherever you want to go, great food. Overall wonderful!Genuine Hotels.com guest review
"Great location and front desk"
Non-smoking room had a less than fresh smell. Bed was extremely soft (too soft for me). Otherwise, facilities were excellent and staff was great. Short walk to harbor. Will stay here next time in Portland.Genuine Hotels.com guest review
Older feeling hotel and pricey but staff are very nice and the location is great. You can walk on foot to most of the downtown. Room was a little dusty and mattresses were a little soft. Would totally use again for a getaway weekend.Genuine Expedia guest review
"Great service and location"
We had a harbor view and we loved it. When we were ready to go to dinner, the front desk offered a free shuttle service down to the restaurants and shopping area. We called for a ride back to the hotel and they were very prompt and friendly. We went to the pool at 9:30pm and the hotel staff was still working, providing fresh towels. We were impressed […] and glad we stayed there. Read moreGenuine Hotels.com guest review
"A good basic stay"
Clean, comfortable, free wi-fi and parking, and very nice staff.Genuine Expedia guest review
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