"A very pleasant hotel experience"
Excellent staff, good food and reasonably priced. Good location, close to the water and numerous retail estblishments.Genuine Expedia guest review
A nice hotel close to all the fun that is Portland. On one side the old port , on the other side the downtown of Portland.Genuine Hotels.com guest review
"Inconsiderate lobby bar incident."
I stayed their with a wedding party in Sunday Aug 4th. After the reception, the wedding party and guests decided to head back to the hotel and have a few drinks. After a few drinks in a family friends surprises everyone with a late night bite to eat and delivers over a dozen burgers from Nos. Right away, we were asked not to eat at the bar (after […] all of us ordering tons of drinks and NO FOOD was on the menu) We had no choice but to eat in the LOBBY! the hotel could have made an exception considering it was late night and the guests were in happy spirits that night. Unfortunate and inconsiderate, to say the least... Read moreGenuine Hotels.com guest review
"comfortable last minute deal"
Got this room for a good deal last minute when it was too rainy to camp. I wouldn't suggest it as a great vacation destination hotel. Our room smelled overwhelmingly like smoke (even though it was non-smoking), but we got used to it I guess! comfy beds, keurig in the room which was nice. And breakfast was great, but not free! manageable walk to anywhere […] downtown Read moreGenuine Hotels.com guest review
The beds were not comfortable and the room was not as clean as I expected. I was fumbling around to find the switch for the lamp and ended up with dusty fingers. Plus it's never nice to see black stains around the bath tub. It wasn't bad, it just want great. On the more positive side, the staff was friendly and it was a great location (walking distance […] to just about everything). Read moreGenuine Expedia guest review
The room was smelling terrible, I did not wait such thing from a Holiday Inn...Genuine Hotels.com guest review
Overall very enjoyable stay. Room with a view a must. Comfy beds and clean. Would return.Genuine Expedia guest review
"A great place to stay in Portland"
Pleasantly surprised! The hotel was clean, well-run, and in a fantastic location. Great pool and plenty of parking. Only weak point was the breakfast buffet in the dining room. That was truly awful. Eggs tasted like they were cooked last week, bacon looked like it had never been cooked at all. Waffles were like bricks. The Holiday Inn was a great place […] to stay (just eat breakfast somewhere else.) Read moreGenuine Expedia guest review
I stayed for the first night of my vacation, and it really set the tone for a great trip. The staff went out of their way to help make my stay a comfortable and enjoyable one, and were incredibly friendly on top of that. The hotel itself is clean and comfortable, although it is a 10-15 minute walk or so from the waterfront area. There are lots of good […] smaller (and less touristy) restaurants, stores, and businesses near the hotel though so I would recommend checking those out as well. Read moreGenuine Hotels.com guest review
"They nickel and dime you!"
During my trip back East I stayed in 4 hotels. 3 of them were very nice. Free parking, free breakfast, and free milk to fill my son's bottle for sleeping. When I got to Holiday Inn I was immediately surprised that they charge $10 A NIGHT to park!!! No free breakfast either. And when we took my son's bottle downstairs to get some milk, they charged us! […] Really?! Too bad the end of our trip had to end with us being nickeled and dimed! You think a big chain like Holiday Inn could afford to treat their customers well. Would not recommend! Read moreGenuine Expedia guest review
"Perfectly fine option"
This is a perfectly adequate, limited service hotel. It is a reasonably close walk to the harbor area and very close to the Portland Museum of Art. It is furnished with the basics, but there were some things that clearly showed their age and/or cheap materials (e.g. hallways). On the other hand, the service provide was cheerful and reasonably effic […] ient. Read moreGenuine Hotels.com guest review
Stayed here this past weekend. The experience was awesome. Close to everything, shuttle service to wherever you want to go, great food. Overall wonderful!Genuine Hotels.com guest review
"Great location and front desk"
Non-smoking room had a less than fresh smell. Bed was extremely soft (too soft for me). Otherwise, facilities were excellent and staff was great. Short walk to harbor. Will stay here next time in Portland.Genuine Hotels.com guest review
Older feeling hotel and pricey but staff are very nice and the location is great. You can walk on foot to most of the downtown. Room was a little dusty and mattresses were a little soft. Would totally use again for a getaway weekend.Genuine Expedia guest review
"Great service and location"
We had a harbor view and we loved it. When we were ready to go to dinner, the front desk offered a free shuttle service down to the restaurants and shopping area. We called for a ride back to the hotel and they were very prompt and friendly. We went to the pool at 9:30pm and the hotel staff was still working, providing fresh towels. We were impressed […] and glad we stayed there. Read moreGenuine Hotels.com guest review
"A good basic stay"
Clean, comfortable, free wi-fi and parking, and very nice staff.Genuine Expedia guest review
I was quite disappointed with my stay at Portland's Holiday Inn by the Bay. Being a long-time Priority Club member and frequenter of this particular hotel, I was very upset with the most recent treatment we received. They go out of their way to make you aware of the perks enjoyed by Priority Club members. They even give you a handy index card listing […] those perks. One advantage is a 2PM checkout, rather than 12. All you need to do is request it, which I did. It is not an "upon availability" perk, unlike the room upgrade perk, rather a perk granted to PC members. This particular time, I was very thankful to have the late checkout, because my wife was quite sick upon waking on our last day. Instead, we were forced out of our room at noon, after 2 attempts by the maid service to enter our room and not one, but THREE calls by the front desk to hurry us up and force us out of the room. All of this in spite of my pleas for my wife's condition and to remind them of the promised 2pm checkout. I was thoroughly disgusted with the treatment, am unlikely to stay at the hotel again, and will likely reconsider my priority club membership. Read moreGenuine Hotels.com guest review
"Great staff but the beds were uncomfortable"
Beds were uncomfortable. The food was good in the restaurant and bar.Genuine Expedia guest review
Our coffee maker in the room did not work but the hotel offered free coffee each morning in the lobby and their restaurant opens at 6am.Genuine Hotels.com guest review
"Clean, servicable hotel"
Our stay at the Holiday Inn By the Bay was fine. The hotel is a typical three-star affair. It has decent amenities, and the beds/rooms were in fine shape. The best feature, for sure, is its location. Most of downtown Portland is within walking distance, and I think the hotel even offers shuttle service (we didn't bother with it). There is a fee for […] parking, which we weren't aware of before checking in. The fee was reasonable; however, so I wouldn't let it put you off. The pool is hard to find. There's no signage on the elevators or in any common areas that we could find. It's in the basement, which is somewhat dreary. The small gym is well appointed, and the machines were in working order. One odd note: our TV was very dim. It was a LCD panel, but I couldn't seem to figure out any way to brighten Read moreGenuine Hotels.com guest review
Great location and free parking are a plus. Nice staff!Genuine Hotels.com guest review
"good place to stay"
we've stayed here several times. it is convenient and everyone is extremely pleasant and helpful. The Bay view is stunning. The breakfast is good. Parking is convenient. The gym is not good.Genuine Hotels.com guest review
This hotel is right where you want to be to access Portland's restaurants and make your meetings on time.Genuine Hotels.com guest review
The hotel in general was okay - but the service in the rooms was poor. For example, the bath mat was removed and not replaced for the next day - the same with the shower cap. Used towels were left in a heap in the bathroom and the sink was not cleaned. The bed was not made completely for the second night and what was made was very messy.Genuine Hotels.com guest review
"Hotel Under Construction"
The hotel was under construction during our stay.Genuine Hotels.com guest review
"One night back in Portland"
I was very impressed with the hotel in general. Nice room with a great view of Casco Bay, friendly staff. There was some construction just down the road, but that was only a very minor convenience. Within a short walking distance of downtown, and even closer to my favourite pub in Portland, Brian Boru. I would certainly stay there again.Genuine Hotels.com guest review
"nice hotel close to the beach"
very nice htel. The staff was very friendly and the shuttle service was excellent I would recommend to a friend.Genuine Expedia guest review
"close to downtown. not as close to water as others"
Totally fine. Nothing spectacular, but a solid stay. Like that it's on the hill for the view. Just try to get a room on the south side to see the water.Genuine Hotels.com guest review
"Great old-port stay"
Great location within walking distance of old-port and nice views of the bay. Good hotel.Genuine Hotels.com guest review
The hotel provided what we needed in the way of location as it was walking distance to everything that we wanted to go to. The ability to park for free was a bonus, although I understand that as of the near future, parking will incur a charge. The Front Desk staff were especially gracious and helpful. The beds do not have comforters with Duvets and […] as I like a heavier weight on me, I called down for an extra blanket and it arrive very quickly and did the trick. All in all, I would stay there again. Read moreGenuine Hotels.com guest review
Holiday Inn by the Bay was a very nice hotel. Our stay started with very prompt and gracious front desk service. We were given our choice of rooms and floors. Our room was very clean and had a great view of the surrounding area. Noise was not an issue at all. We were within walking distance of many restaurants and quaint shops/activities. Safety concerns […] were never an issue. Hotel restaurant provided prompt service and the food was tasty. Our only complaint, if any, is the quality of the coffee in the lobby. This is hardly an issue to complain about. Good job, Holiday Inn. We will be back for sure. Read moreGenuine Hotels.com guest review
"Make sure you get a no smoking reservation"
Accidently made the reservation not seeing that it was a smoking room. They were sold out and we couldn't get a different room.Genuine Expedia guest review
"Good option a reasonable competitive price."
This hotel is an excellent alternative to othe hotel if you do not mind walking 4 blocks to go to the harbor area. The bay view rooms are great with moderate extra charge. Parking is free. My wife and I enjoyed our time in the hotel and Portland. Do not forget to take a tour aoround the island and eat a twin lobsters.Genuine Expedia guest review
We were extremely impressed with the hotel including the restaurant! The food was outstanding and the service was great!Genuine Expedia guest review
For the price and location, I can't ask for more. It is a lovely hotel, easy to get too, close enough to Old Port activities that I could walk. The room was large, the bed comfortable, and the view priceless.Genuine Expedia guest review
Enjoyed our stay at the hotel. It was clean, the room is a good size and it had a great view of the water. Also, liked that they offered free shuttle service to the airport.Genuine Expedia guest review
"Great hotel for the price"
We really enjoyed our stay. It was a great deal for the price. My only negative comment is that the description said "free breakfast" but thy only give you a voucher that does not cover the full price of the meal.Genuine Hotels.com guest review
"Very helpful shuttle service"
The free shuttle service from/to the airport and to/from the ferry was very convenient and efficient. A simple call to the front desk to arrange pick-up times. All drivers were pleasant and on time.Genuine Expedia guest review
"Very pleasant stay block away from Old Port"
Very pleasant and helpful staff. All the amenities. Took advantage of their shuttle service.Genuine Hotels.com guest review
"perfectly located for our dinner and theater plans"
The staff was friendly and helpful, our room was comfortable, clean and quiet, parking was convenient, and Portland, as always, was delightful!! Thank-you Holiday Inn!Genuine Hotels.com guest review
"Convenient and nice place to stay in Portland."
The room was nice, comfortable and clean. The hotel employees were courteous and prompt. The shuttle driver was awesome. It was so convenient to have the shuttle to take us the short distance to the Old Port.Genuine Hotels.com guest review
This was a great hotel. Not to far a walk from downtown and all the cute shops. They were under renovation but the room was very clean and comfy. They had a restaurant on site but we never ate there. Would stay again.Genuine Hotels.com guest review
"An affordable gem in Portland"
We traveled here for a conference and stayed here since it was affordable. There is a lot of bang for your buck. The rooms are very comfortable. The in room internet connection was great. There was a day I had to work in the room and it was not a problem. However the highlight for me was the pool. It was a very underutilized amenity. There were times […] I had it all to myself. There was even a day when there were no towels. I called up the front desk and they quickly brought them. All in all it was a great stay and if I ever come back, I'll be sure to stay here again. Read moreGenuine Hotels.com guest review
The customer service was excellent. Although we had a smoking room, I was disappointed with the strong odor of smoke and dirty carpets. I still expect a Clean room when I pay for it.Genuine Expedia guest review
Great location. Very comfortable. The heat was not too responsive when we turned it up and the blankets were thin for a cool night. But you can't beat the location.Genuine Expedia guest review
"Perfect in every way."
Everything was excellent. The location was perfect. Within walking distance of everything downtown. The best thing was the helpfulness of the staff. They were eager to recommend restaurants and places to go. The shuttle driver gave us a mini tour on the way to a restaurant.Genuine Expedia guest review
"Have stayed many times before"
It was as it always has been in the past. Fairly convenient to everything and comfortable. Meals are very pricey. Food is ok. The maid service has changed. I used to leave the room after 11 without a problem and always came back to my bed made, trash taken and used towels changed. The second day, we were leaving the room and was asked if I needed towels. […] I said yes and she started handing them to me. So I said, and the bed made. She took the towels back and said nevermind, I'll take these.(?????). It was a good weekend though and as always, will go back to that hotel the next time we are in town. Read moreGenuine Hotels.com guest review
"could walk to the Civic Ctr &waterfront."
Overall I was pleased. but .. The wait to get a room was not expected and upset our plans.It set our two night stay off on the" uncomfortable" side.We were tired from a long drive and wanted a rest before our PM plans. That didn't happen.The breakfast buffet was good but overpriced.Genuine Hotels.com guest review
Overall we thought the hotel was very nice. Would definaty stay there again.Genuine Expedia guest review
We had a great time. Parking was tight but they had alternatives for us. Well worth the trip and the money.Genuine Hotels.com guest review
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