All hotels in Portland, Maine, United States of America
1 room, 2 adults
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81 Riverside St, Portland, ME, 04103, United States of America, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 348 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.9
  • Comfort
    3.7
  • Condition
    3.5
  • Neighborhood
    3.7
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here out of necessity of location. Knd of over priced for the quality.
Genuine Expedia guest review
Other trip Oct 6, 2014
A Traveler
US
4.0 / 5Excellent
"PlEASANT STAY"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
ALWAYS HAVE VERY FRIENDLY FOLKS AROUND TO GREET YOU AND MAKE YOUR STAY ENJOYABLE. DON'T FORGET YOUR SWIM SUITE HAVE GREAT OUTDOOR AND INDOOR POOLS - PLUS A FITNESS ROOM WITH HOTTUB.
Genuine Hotels.com guest review
1 night trip with friends Oct 2, 2014
Suzanne
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very relaxing and quiet. Close to interstate and restaurants, as well as the civic center for concerts
Genuine Expedia guest review
Other trip Oct 2, 2014
reddog
US
2.0 / 5Fair
"Nice people OK to stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Service is great..Local great only issue is rooms need updating bad. 20 year old TV and outdated carpet and wallpaper. Others everything else was good.
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
raymond
US
4.0 / 5Excellent
"Okay Hotel for the room rate"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Only stated for the night passing through Portland For the cost the room was comfortable and clean. The hotel is a little dated but no big issues
Genuine Expedia guest review
Other trip Sep 18, 2014
Tom
US
4.0 / 5Excellent
"Beautiful site"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Beautiful place with views of the bay. Balconies for each room overlooking water. Three detractors for such a nice hotel: 1. internet is slow and undependable, 2. the breakfast is of a lower quality than the hotel in general, both jacuzzis were not functioning properly.
Genuine Hotels.com guest review
2 night trip with friends Aug 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Comfortable and close to downtown"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We enjoyed the room, pool, close parking lot, and supermarket and mall just across the street. Downtown Portland, microbreweries, and a great restaurant called Great Lost Bear are all within 15 minutes. And the whoopee pie was tasty.
Genuine Expedia guest review
Other trip Sep 4, 2014
A Traveler
US
2.0 / 5Fair
"The minimum necessary"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
We arrived late at night and did not have much chance to check either the hotel nor the environment. The next morning we found: (1) The location was convenient to shopping, eateries, and access to highways. (2) The neighborhood was not very nice. More industrial o commercial and the few houses in the surrounding areas were less than middle class. (3) The facilities were maintained OK but very basic. The pool area is nice, but not very convenient. (4) The rooms are very poorly maintained. The TV was at least 20 years old, the carpet was stained and the everything else was very basic. The staff was friendly and tryed to keep the rooms clean, but they are in urgent need of a renovation! There apparently were some rooms that had newer furnitures!
Genuine Hotels.com guest review
4 night trip Aug 28, 2014
Frank
US
1.0 / 5Poor
"Would not stay here again"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
Our room was dirty. The sheets were dirty, bathroom was gross, the Hotel was in need of repair. People at the front desk were super nice and friendly.
Genuine Hotels.com guest review
1 night trip Aug 11, 2014
M
US
4.0 / 5Excellent
"Dancing"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Room had a smell of cats...got used to it...Terry Fancher
Genuine Expedia guest review
Other trip Aug 23, 2014
A Traveler
US
2.0 / 5Fair
"I wish we'd stayed somewhere else"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I wish we'd stayed somewhere else - we would rate it 2.5 stars - it was not worth the money
Genuine Expedia guest review
Other trip Aug 19, 2014
Beau9609
US
5.0 / 5Outstanding
"Good location, friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is not the most expensive hotel, and so the experience will not be five-star. But for what it costs, it is a very good deal in a good location with friendly staff. No complaints, just a peaceful, quiet evening with standard ammenities.
Genuine Expedia guest review
Other trip Aug 19, 2014
A Traveler
US
2.0 / 5Fair
"Has all the amenities, but..."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Day 1, evening arrival on 8/5/14 room# 2306. - Entrance to main lobby smell musty. Second floor hallway smelled like vomit although saw no visible evidence of it. The room badly stunk with my wife & I can best describe as a room that had been heavily smoked in for years (this was a non-smoking room) with an astringent cover up scent (that didn't work, just made the odor more intense. The hotel was fully booked so didn't bother contacting the front desk. One light in the room didn't work, the wallpaper was damaged by the window, the ice machine was broken as was the soda machine by Entrance #9 requiring purchase of a soda at the front desk. Day 2, evening return (we put off returning as long as possible) - Musty odor in lobby not nearly as bad, vomit odor on second floor was gone, our room still smelled awful (i.e., no change). When we checked out when asked how our stay was I didn't bother to mention all the issues, just the awful smell in our room to which the gentleman responded that they try to deter those renting their rooms but are not always successful. I didn't bother to argue, but in no way was the odor in this room attributed to someone occassionally smoking in the room, it was disgusting. Because of our experience at this hotel we also stayed away from other Fireside Inn near Bar Harbor, ME.
Genuine Expedia guest review
Other trip Aug 8, 2014
EasyGoing
US
2.0 / 5Fair
"Just Okay!"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
When we arrived we did receive the complimentary "whoopie pie" which was delicious after a long drive. The front desk service was friendly and inviting. They put my daughter and I in the far back corner which was fenced in and the parking was not well lit and there were some interesting characters in the parking lot grilling and drinking beer making gestures to us when we drove by. We went and asked to have our room changed. They were very accommodating with that. When we got to our room tho that's where everything changed. Our toilet seat had someones hair on it as did the floor. There was mold in the shower and around the floor of the shower. Our window curtains were ripped with a large hole in it. The room had two lights that actually worked. One being the hall and the other on the nightstand. The other floor lamps did not work and the shades had water stains all over them. Our beds were damp feeling and the room had a musty smell leading us to believe that there may have been a problem with water damage there. For the money that we spent I would not stay here again. We always try to put in prospective that this is a hotel and look beyond minor things but this was beyond looking at.
Genuine Hotels.com guest review
1 night trip Jul 8, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
We needed a shuttle to airport so that was the deciding point for choosing this hotel. Everything was fine, would stay here again.
Genuine Hotels.com guest review
1 night trip Jul 7, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our waiter for breakfast was absolutely amazing and helpful. He went out of his way to provide us with excellent service. When the pancake maker went out, he immediately fixed it and then brought us a pancake to our table so we didn't have to wait. He was very friendly and thoughtful and kept the dining area really clean.
Genuine Hotels.com guest review
1 night trip Jul 3, 2014
Lisa Shannon
US
3.0 / 5Good
"Too expensive for what you get."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This was the first time we stayed. There were three adults so we wanted a place that we thought would be a suite style, where there was a second room with a small sitting area separated from the bedroom with a door and a separate television. Because of the name of the hotel and the room rate, I mistakenly thought that was what we were getting.
Genuine Expedia guest review
Other trip Jul 7, 2014
pattie
US
5.0 / 5Outstanding
"Very clean but dated"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
I will stay again
Genuine Hotels.com guest review
1 night trip Jun 29, 2014
A Traveler
US
4.0 / 5Excellent
"Pleasant Surprise"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I was surprised when we checked in, after reading the reviews I really didn't expect much. The room was clean and the bed was very comfortable. We enjoyed the inside pool but did not try the outside pool or the sauna and spa. The lounge had a band Friday night that was quite good. Very convenient to Portland.
Genuine Hotels.com guest review
2 night trip Jun 19, 2014
Betty
US
4.0 / 5Excellent
"Cute little place."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel was nice and the pool came in handy. Internet was not working well (and I needed it to work well) but they quickly moved my room and fixed the problem. They were very accommodating. Also, I was stuck working and they don't have room service at lunchtime. They were kind enough to make a sandwich and bring it upstairs. Very appreciative!
Genuine Hotels.com guest review
3 night trip Jun 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Fireside Inn was great."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room was nice, pools were nice, staff was friendly, and food was great. Only down was distance to shore.
Genuine Expedia guest review
Other trip Jun 23, 2014
Charlie
US
4.0 / 5Excellent
"Nice Location, Nice Price, Nice Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was clean. (The room we were in had laminate hardwood floors that were clean and in very good condition...no worn or dirty rugs which was a pleasant surprise. The staff was friendly and courteous, acknowledged you and asked if you needed any help, etc.. Nice indoor and outdoor pools with an outdoor lounge area that, though a bit old, was comfortable and well maintained. It is not a new motel, but it is clean and well maintained. Room size is good and adequate; bathroom a tad small, but adequate. Morning complimentary breakfast was more than adequate and you could purchase more at a discount if you wished. Overall a nice hotel to stay in relatively close to Portland's activities at a good price. Portland is a nice city to visit and enjoy. We will stay here again.
Genuine Hotels.com guest review
1 night trip Jun 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Good Place to Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Although we only stayed the one night it was a nice stay, easy to find and right where we needed to be. The staff was very friendly and helpful, the room nice and beds very comfortable. Will book again in the future.
Genuine Expedia guest review
Other trip Jun 17, 2014
Cathy
US
5.0 / 5Outstanding
"Great Maine location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
The price is great the staff was great and the rooms were clean. The rooms did smell a little musty and the mattresses were not comfortable at all. Otherwise A+. The free continental breakfast was very good!! The restaurant that they have inside thereZacharys is just mediocre for the price.
Genuine Expedia guest review
Other trip Jun 11, 2014
Jill
US
4.0 / 5Excellent
"fairly close to my activities downtown"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
nice, comfortable hotel, older building but clean
Genuine Hotels.com guest review
2 night trip May 30, 2014
A Traveler
US
4.0 / 5Excellent
"Deployment send off"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a great time the only disappointment was that the indoor pool was only 80 degrees. That's fine if you're outside in the sun but not for inside. I go to a pool every morning for therapy. Raising the temp to at least 84 degrees makes it enjoyable. The grandkids of course went in but they were blue in a very short time. Other than that all our rooms were close to each other, clean and the breakfast was good.
Genuine Expedia guest review
Other trip Jun 1, 2014
Candace
US
4.0 / 5Excellent
"Clean and friendly"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was clean, but nothing fancy. We have stayed in more better and worse hotels on our lives. We would rate this one in the middle. It was clean, modest continental breakfast, friendly staff. The room was cozy and nicely decorated. The amenities were above average.
Genuine Expedia guest review
Other trip May 27, 2014
A Traveler
US
3.0 / 5Good
"okay, overpriced"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
I don't often stay in Portland but there was a family wedding. The price was high for the quality. For example, last week I stayed at a Four Points in Richmond, VA and the price was 25% less and the quality was higher. The room was old smelling. The exhaust fan in the bathroom didn't work and the window didn't open. The plug for the TV didn't work so I had to move it to another plug. One other in our party didn't like the place and checked out a day early. We ate in the restaurant for breakfast and ordered from the menu and it was quite good. The complimentary breakfast looked pretty typical and okay.
Genuine Hotels.com guest review
1 night trip May 24, 2014
Don
US
4.0 / 5Excellent
"Second time staying......Return flight"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Still a great place to stay for the price. Shuttle service to airport and vehicle storage can't be beat.
Genuine Hotels.com guest review
1 night trip May 9, 2014
A Traveler
US
4.0 / 5Excellent
"Fine place to stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
I've stayed here a few times and the only thing I have ever not liked was that the bar cloaked at 11:00. Nice place to stay and clean. It's a big building so it takes a while to get to the lobby area if you are on the far side but for the price it's a great place to stay.
Genuine Hotels.com guest review
1 night business trip Apr 19, 2014
WOS
US
5.0 / 5Outstanding
"Perfect for a short stay."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Clean, convenient location, friendly staff, good restaurant. Will be my hotel of choice for the Gorham/USM area.
Genuine Hotels.com guest review
1 night trip Feb 27, 2014
John
US
4.0 / 5Excellent
"Close to the Highway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Comfortable room. Pleasant staff. Convenient location.
Genuine Expedia guest review
Other trip Feb 24, 2014
Richard
US
3.0 / 5Good
"Good for the money."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I utilized a coupon, which made the rate very low. If I had paid the full nightly rate I may have been disappointed. The room was clean and reasonably comfortable. Room was free of any odors whatsoever, as in air fresheners or cleaning products. No luxury bedding here. Shower and water pressure were great. No bathroom fan. Screaming kids could be heard in a room nearby. Hot breakfast in the hotel dining room was very good. I was happy.
Genuine Expedia guest review
Other trip Feb 13, 2014
A Traveler
US
4.0 / 5Excellent
"Nice and simple"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The hotel had large rooms with a Kerig Coffee Maker. You can park your auto in front of your room. A continental breakfast was included in the price. There was an indoor pool and small gym on site, which I did not use. The hotel is right off the Maine Turnpike which is very convienent.
Genuine Hotels.com guest review
1 night trip Dec 30, 2013
Reid
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Staff were amazing and helpful, along with extremely nice. What a pleasure!!
Genuine Expedia guest review
Other trip Dec 27, 2013
L.
US
4.0 / 5Excellent
"convienence,shopping"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
very nice motel,nice people quiet. but no fan in bathroom.
Genuine Hotels.com guest review
1 night trip Dec 14, 2013
A Traveler
US
5.0 / 5Outstanding
"Love this place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff were friendly and very accommodating. Took care of the transportation to and from the airport. Upgraded our room. Even gave us whooping pies.
Genuine Expedia guest review
Other trip Dec 16, 2013
Gloria
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Staff was very friendly. They helped us out with directions as well as cab. Also enjoyed the welcome whoopie pies!
Genuine Hotels.com guest review
1 night trip with friends Nov 9, 2013
dillon
US
4.0 / 5Excellent
"Girls night out."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My girlfriends and I had a get night out on the town away from the kids. We stayed one night. It was quiet, comfy, clean and the staff were friendly. What else could you ask for?
Genuine Expedia guest review
Other trip Nov 11, 2013
Rachael
US
4.0 / 5Excellent
"The hotel is conveniently situated."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
People working at the restaurant (in particular the hostess) should be nicer and more professional.
Genuine Expedia guest review
Other trip Nov 11, 2013
Denyse
US
5.0 / 5Outstanding
"Great Hotel Chain!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I have stayed at one other Fireside Inn and was not sure if the quality and comfort of the first hotel would be present throughout the chain. I was pleased that this hotel was so nice! The room was excellent, but the staff's friendliness put it over the top for us!
Genuine Hotels.com guest review
1 night trip Nov 2, 2013
Katie
US
4.0 / 5Excellent
"Great hotel for park and fly."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff were very helpful. We were flying out of Portland and we were able to leave our car there for a week free of charge. I would definitely recommend this hotel.
Genuine Expedia guest review
Other trip Nov 5, 2013
Debbie
US
4.0 / 5Excellent
"Comfortable and pleasant motel near 95"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed for five nights while attending a workshop in Westbrook. Perfectly comfortable, and directly across the street is a large supermarket with drugstore that is open late and early.
Genuine Expedia guest review
Other trip Nov 4, 2013
Vera
US
4.0 / 5Excellent
"Cozy and Comfortable!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The staff at Fireside were very friendly at check-in and with any questions we had. The hotel is about a 15min (~$18) cab ride to Old Port where we were spending most of our time. They were able to call the cab for us and had coupons for us to use. In the long run it was much less expensive to pay for the cab and stay a bit further away than stay in town and pay much more. The lobby is large and with multiple areas for relaxing with guests. They had a popcorn machine when we checked in and also give you a woopie pie! The room was your typical hotel room. There were 3 items for a 2 socket pug, so we had to unlug the TV to plug in the desk lamp, but that wasn't so much of a bother. The tub was very slow draining although once it got going, it was fine. We alerted the front desk about that and the dead batteries in our TV remote (minor issues to us) and since he commented in fixing the remote maybe the draining tub is more of an overall plumbing issue than something that needs to be fixed? My friend and I both said that we would stay here again!! Did not get a chance to use the indoor pool but it looked nice.
Genuine Hotels.com guest review
1 night trip with friends Oct 26, 2013
Heather
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I had reserved a king room and was given a double standard/queen room. The staff was great and was trying to find me a new room, but I was so tired and my wife had already begun unpacking that I didn't really feel like switching. There was no price difference so it wasn't that big of a deal but it was a bit discouraging that there was a difference between what expedia said and what the hotel gave. The staff said since it was done through expedia, they didn't know about the king request...kinda weird but I got over it.
Genuine Expedia guest review
Other trip Oct 28, 2013
Jack
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The check-in was fast, friendly and convenient. Parking was close enough and the room clean and well appointed. My problem was the temperature regulation as I had to keep turning the AC up and down to maintain a comfortable level. Other members of our group had so such problems I must add. The restraint staff were especially friendly and took great care of our large group, even handling late comers efficiently. I would have rated the stay higher were it not for the AC.
Genuine Expedia guest review
Other trip Oct 27, 2013
Dennis
US
3.0 / 5Good
"ok hotel"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I loved the whoopee pie greeting! The room itself had a rip in the shower curtain, big box TV, tiny fridge on floor, and was not clean. It was either dirt or mold on the edge of the tub....
Genuine Expedia guest review
Other trip Oct 26, 2013
Diane
US
5.0 / 5Outstanding
"Family trip"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The location was close to where we needed to be for family reasons. It would have been nice to have been given a map of the hotel lay out and facilities as there are buildings that do not connect causing you to go out and around. The staff is friendly and helpful. Morning breakfast was adequate fresh fruit, muffins, pancake, toast, cereal, coffee, tea, and juice. A few pieces of equipment in the work out room were in need of repair. The spa and Sauna were working. It would have been nice to have hand lotion. Had to go to the shopping center across the street to purchase some. Wifi worked in the rooms and there was a computer/printer to print boarding passes for guests in the lobby. There was live entertainment in the lounge area.
Genuine Hotels.com guest review
6 night trip Oct 16, 2013
BOB
US
1.0 / 5Poor
"Dirty and Dissapointing"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The room had a broken mini fridge with someones very smelly food when we first checked into the room. The bed was not comfortable at all and at 5 foot 5 , I was a bit too tall for the shower.
Genuine Expedia guest review
Other trip Oct 21, 2013
A Traveler
US
2.0 / 5Fair
"Don't stay here if you need WIFI"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
For the $129, we got what we paid for; certainly not worth the greater-than-$200 price posted on the door! An old convention center, dated, not particularly clean but not horrible. They advertise free WIFI but if you need it for work, don't stay here. The signal dropped every 5-7 minutes; longest uninterrupted time was 20 minutes. Signal in the lobby was reliable, but couldn't work from the lobby all the time. Desk clerk was unhelpful, "We use a service. I can give you their tech support number if you want it." OK, I get that it is free, but when there is neither a paid nor a wired connection available, the free WIFI ought to work. Not expecting much, we tried the restaurant and were pleasantly surprised. The food far surpassed typical hotel fare, the service was fine, and the price was fair. After a wonderful salad with warm candied walnuts and asinfully large serving of lobster mac & cheese, I was too stuffed to fight the WIFI.
Genuine Expedia guest review
Other trip Oct 16, 2013
Cathy
US
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