"Terrible Service, Terrible Maintenance"
Worst experience I have ever had with a hotel. Terrible service. The manager was incredibly unprofessional and rude. The key card machine was broken so they could not use most of the rooms. The roof was leaking so the carpets were soaked. Ridiculously overpriced. It was musty, dingy and everything was falling apart. No air-conditioning, the fan in the […] bathroom didn't work, and while they insisted the bed was a queen, it was no bigger than a full. Read moreGenuine Hotels.com guest review
I've stayed at many Ramada hotels and this was by far the most disgusting hotel I have seen. Looks like a property that was purchased in a bankruptcy sale and never fixed up. Don't waste your money staying here. There are other accommodations in the area that would have to be a better option than this place.Genuine Hotels.com guest review
My stay at Ramda was the most horrible experience my room was smelling like smoke and mold. The mold was coming out of the celling and the service was terrible. I belived that it was not fair that was paying for a regular size bedroom and I did not have the convinience of having a microwave in my room and a refrigerator. Over all the experience was […] bad and I will not come back to this hotel at all and if I would have to refer this hotel to any of my friends I will make sure they will not stay either. Read moreGenuine Hotels.com guest review
"Glad I didn't go by the reviews"
Was tempted to spend twice the amount because of the reviews at the hotel.. So glad I did not listen to whoever posted. The hotel was clean my room was clean the bed was comfortable and it was excellent for the price. Will never go next-door and pay double againGenuine Expedia guest review
"Ramada, Elyria, OH: Don't Stay There!"
VERY UNPLEASANT! (except for one professional desk clerk)Genuine Expedia guest review
"Simple in Elyria"
Nothing fancy, just a place to sleep. Currently going through a remodel.Genuine Expedia guest review
"The room was charged more than it supposed to be."
It was charged way too much for a low quality room online.Genuine Expedia guest review
"Worst hotel experience ever."
Terrible service, dirty outdated and poorly remodeled hotel.Genuine Hotels.com guest review
"An awkward stay"
Two glaring inconveniences were: 1. a clock with the wrong time, and an insurmountable resistance to being set to the right time, and 2. such a lack of electrical outlets that we could not have the floor lamp on and a computer plugged in at the same time..Genuine Expedia guest review
"Not a three star but stay was ok..."
Booked the hotel because showed a 3 star hotel for $60. I have no complaints with the hotel except that at best it should be a 2 star. There is a lot of work needing to be done and that is being done. Room was clean but very dated. Clerk was extremely nice. Noticed at the counter a direction sheet for how to leave a 5 star review on the travel sites […] in exchange for a gift. This is obviously the reason behind the inflated rating. Again, hotel is a value and clean. You will enjoy your stay in this 2 star hotel. Read moreGenuine Hotels.com guest review
"Great bargain for the price and location."
Very nice staff, very helpful. Nice to have transport to CLE airport,more than reasonable. Will definitely will stay there again. Can't beat the value. Some renovation going on which will only make it better.Genuine Expedia guest review
"Not bad for the price"
Huge hotel but very old and could use some updates. Water didn't get very hot in the shower, found a couple bugs in the room. Staff was pleasant and it is a pet friendly hotel.Genuine Hotels.com guest review
"Stay at the Hampton Inn, right next door"
Pass on this one, folks. There is a Hampton Inn which literally shares the same large property off the service road. Too many issues to list here. You can do much better for absolutely no more effort.Genuine Hotels.com guest review
The room was clean, the people nice enough, the lock on the door was broken, the hair dryer felt like it was falling off the wall, the elevator a little slow to open its doors which always freaks me out a bit. I've stayed in nicer places for less, but it was last minute, and not a bad price. Right next to the mall was convenient for finding a good […] dinner. Read moreGenuine Hotels.com guest review
"Good place to be"
The night was very quiet and we slept good. The room was clean, comfortable.Genuine Expedia guest review
"Clean, but not much more to recommend this place.."
The hotel needs a lot of maintenance and upgrades to carpet, decor, etc. It seemed clean and there was lots of hot water. The front staff was friendly and helpful. I would have paid more for a better room/hotel. Wish I had.Genuine Hotels.com guest review
We used to stay at this location when it was a Holiday Inn. They allow dogs, so we thought we'd try it. When we got in our room, there was a huge spider web in the corner that had been there for quite some time.Genuine Expedia guest review
"Close to wedding site"
Nice room with microwave and refrigerator, room was quiet. would have preferred queen size beds but double okay, used to sleeping in a king at home. good value for the nightGenuine Hotels.com guest review
"Close to highway"
The hotel is past its prime and the wall paper is peeling , but the room was clean, the matress comfortable and the price is reasonable.Genuine Hotels.com guest review
"Decent and cheap"
We stayed 3 nights on a family visit. The room was very clean and well maintained. Staff were very cheerful and helpful. The bed was a bit on the hard side, and had 4 tiny square pillows instead of regular king sized ones. I would recommend bringing pillows! There was no continental breakfast, but our king room was equipped with a mini fridge and microwave. […] Overall, a good experience. Read moreGenuine Expedia guest review
The hotel needs major repairs and updating. Not the Ramada you would expect. After complaining about the condition and cleanliness of our room they moved us to a larger room that was more recently renovated.Genuine Expedia guest review
The outside of the facilities were not the greatest but the room was awesome!Genuine Expedia guest review
This is the last Ramada I ever want to stay in!! We left in the morning, came back in the evening to find that our room had not been touched. No clean linens, etc. Breakfast in the morning was in a disaster area. Spilled food, which may account for the fact that the food trays were empty, didn't start our day off ona good note. We had breakfast in an […] off-site restaurant. This hotel used to be a very well run Holiday Inn, and its is sad to see such a degradation in quality. Read moreGenuine Hotels.com guest review
"Won't stay again"
The beds were uncomfortable...soft with little support. There was noise and partying in the hallways until 2:30 am. I called the front desk, but nothing changed...still same old noise. I did NOT get a good night sleep, and would never stay here againGenuine Expedia guest review
"Professional and caring staff"
Under renovation and was disappointed in room. Manager resolved our problems and moved us to a very beautiful room.Genuine Hotels.com guest review
"Wasn't bad for the money. Had shuttle service to"
checked in late 08/28/13 and room was very clean. Some stains on the ceiling and room could have used a few more pictures (only one on the wall). Was clean and neat. good location. Would stay again.Genuine Expedia guest review
"Run Down Hotel"
Hotel is badly in need of a full remodel, including the signs, the parking lot, lobby, elevators, rooms, and lounge. Extremely run down, truck-stop-looking, non family-friendly. Lobby workers were friendly, but service was slow. Pool was clean. Room was clean, but stained. Bathroom was clean, but tiling was cracked, and some mold stains in cracks. Good […] location off I-80. Read moreGenuine Hotels.com guest review
"Satisfactory for a short stay"
Old and in desperate need of a facelift it was clean and simple. Nearby malls and restaurants give it a great location and close to the turnpike is a bonus. It wasn't fancy and probably over priced for what you get. A lot of truckers used it for over night stays. The handle on the sink in the room was broken in my (and several other guests complained […] of it too) room. Rugs were threadbare and the elevators sketchy and smelled, but otherwise the rooms were clean and the beds were comfortable with a great location. Not a bad option, just not overwhelming either. Read moreGenuine Hotels.com guest review
Hotel management was horrible. Tried to bill my boss' credit card for a room that was already paid in full. Stay away from this place.Genuine Hotels.com guest review
"Room condition, not so good. Courteous staff"
When we arrived at the Ramada Inn it was late at night - after 11:00 pm. The room that was given to us had blue nails on the floor, mildew in the bathroom walls and shower curtain, dust webs on the floor, dirty vents at eye level, and bathroom ceiling damage with water. It was so bad that my young children refused to stay and we had to wake up our family […] that we were visiting and ask if they could stay the night with them. (That tells you how bad it was.) The next morning after waking up I went to the desk and requested that either the room be cleaned or be given a new room. Staff was apologetic and gave us a new room. My question is... that kind of room should not have either be rented at all. I couldn't help but ask why was it given to us on those conditions in the first place. Read moreGenuine Expedia guest review
"Nice hotel. Got to swim at 3 A.M."
Only stayed for one night. But it was comfortable. The kids got to enjoy the pool. Nice experience.Genuine Expedia guest review
"Close to OH Turnpike"
Not good. the Hotel needs extreme renovations. Also, someone needs to teach a receptionist manner. She literally started laughing at my name expressing that " ... I never heard such a name".Genuine Expedia guest review
"ok but out of the way"
Hotel recently changed ownership and it shows old carpet in the halls incomplete renovations. There is a resturant menu is very limited. Ok in a pinch..Genuine Hotels.com guest review
The hotel just felt dated. The breakfast was weak by the standards of most places these days. But seemed clean enough.Genuine Hotels.com guest review
"Huge hotel in industrial Cleveland area."
I booked the hotel for an expected late arrival traveling westbound cross-country with family. While we made arrangements to arrive late and avoid past-midnight cancellation of our reservation, the front desk receptionist on duty could not find the reservation under the name it was booked under. The reservation's last name was misspelled. While that […] was not the person's fault, the receptionist wrongly claimed that the customer (myself) gave her a different last name. Besides, being factually incorrect, the non-customer oriented poor attitude was particularly inappropriate at 1 am after traveling all day with a spouse and small children. Additionally, the person failed to clearly give directions to our room. After wasting 10 minutes (keep in mind the late time) looking for my room in this rather large hotel, I found the room through intuitive navigation. Beyond the poor customer service by the night shift person, the room had a dirty towel in the bathroom, and some minor trash left in the room trash bin, which reflects on the lack of diligence on part of the hotel cleaning staff and by extension the mediocre management of the hotel. When in the area, I recommend looking for another hotel. Read moreGenuine Expedia guest review
Dirty hotel. Room not as bad as the rest of the hotel. Would not recommendGenuine Hotels.com guest review
"Ok price for ok stay"
Not the easiest hotel to get to from highway, but relatively convenient location overall; thanks to hotels.com the rate was decent for just a place to spend the night; clean and quiet....it was an ok price for an ok stayGenuine Hotels.com guest review
staff very nice and helpful..room clean and comfy.Genuine Hotels.com guest review
This hotel is so bad it needs to be condomedGenuine Hotels.com guest review
"OK for Overnight Stay on Road Trip"
The room was okay, but the the hallway from the high-rise section to the restaurant area was shabby. We learned a lesson that we should ask in the future for an accessible room -- the toilet was elementary school height.Genuine Expedia guest review
The hotel is a little run-down looking and dark (especially when I arrived around 11:30 PM), but the room was very clean and the front desk staff member was very friendly, helpful, and effiicient.Genuine Hotels.com guest review
For an over night on our way, it was fine. I think the layout was confusing. When we checked in, the keys did not open the door on the 3rd floor. We needed a map of the interior space since it was raining. Long, dark hallways brought us back to the friendly desk staff. Another room was offered. Thankfully, the lounge was open, we were able to get a […] bite and made new friends in the process. Probably never return, but wouldn't advise not to. Read moreGenuine Hotels.com guest review
"An okay hotel for the price and it was clean."
Needed a place to catch some sleep and get a shower. It served the purpose well.Genuine Expedia guest review
"Led astray by the 3.0 rating"
If you like grimy, smelly, damp, dark hotels, this is your place. As soon as I drove up I realized I had made a mistake. It was so bad I left after one of my two prepaid nights, and got a different hotel. I have no idea how this run down, skanky and substandard-in-every-way hotel got a 3.0 average score, but it mislead me into spending one night at […] cost of two, and being thankful I escaped without picking up any noticeable infections. Read moreGenuine Hotels.com guest review
A tired hotel. The elevator stank like oil. Once it didn't work. It did not represent the qualities you would expect of a Ramada. Rug stains in various palaces. Breakfast was also a disappointment. The bed was great.Genuine Hotels.com guest review
"Good stop for night"
Delivered as advertised at reasonable price. Room fine, but common areas dingyGenuine Expedia guest review
Dirtiest hotel I have ever stayed in... Room was dirty, terrible smell, stains on the bed and the rugs. Worst part found a roach in the bathroom !!!Genuine Hotels.com guest review
"Nice travelers hotel for families with pets."
Good, dog friendly hotel in its price range. Breakfast service is in need of improvement.Genuine Expedia guest review
it was not what was shown when we booked -- not enough (one) hotel clerk to check all the people in -- service was non - exist - carpet was wrinkled - parking lot warned you to secure your valuables' because they were not going to be responsible - we will not be staying here any moreGenuine Hotels.com guest review
"An Awful Hotel"
If this is what a Ramada Inn brand hotel is, I will NEVER stay at a Ramada Inn again. I believe you should take your brand name off of that motel. In a few words… IT WAS AN AWFUL, AWFUL, AWFUL HOTEL!!Genuine Hotels.com guest review
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