We had a very nice stay at this hotel. Even though I wish the bed would have been a little more softer, we still enjoyed our stay.Genuine Hotels.com guest review
Me and my husband were very happy with our stay.Genuine Hotels.com guest review
Bathroom is big and clean, I will be back to this hotel if I'm travel to Nashville again.Genuine Expedia guest review
Hotel staff was extremely pleasant and helpful. My daughter and I were there for a concert and the front desk arranged for transportation and could not have been any more helpful. They are currently renovating the hotel and once that is done, it will be an exceptional place to stay.Genuine Expedia guest review
"Easy to find"
Brief, one night stay to attend work related meeting. Was able to book a room the same day needed. Smoking rooms were available which seems to be rare these days. Plenty of parking and a convenient, easy to find location. Getting out of the parking lot with a left turn was very difficult in the morning due to the high volume of traffic.Genuine Expedia guest review
they have the most amazing person working at the check in desk. I booked a king size bed room and when i checked in and went to my room i had two double beds so i went right back down to the desk and the first lady that i spoke to pretty much told to bad we are booked up. then along came Janet Hanna she was the sweetest kindest person she worked for […] a while and said im not sure this will work butttttt and some way some how she pulled it off and got me and my wife (that were celebrating 20 years of marriage) a king size room and for my trouble she gave us vouchers for 2 breakfast buffets and 2 drinks at the bar. Read moreGenuine Expedia guest review
"Loved the lobby"
The registration desk clerks were a little too unprofessional discussing personal things we did not want to hear about while we were trying to check in. The lobby connects to the pool which was beautiful and they had a tiki hut there in the pool area. Our bathroom had paper items on the vanity top which had been left from the stay. The room had dust […] all over the ceiling but the rest of the room was clean. When we went into the bar in the evening it was nice but a little too loud with the live band. We could not hear each other and left after one drink. Read moreGenuine Expedia guest review
Selected hotel based on location to the airport. Was in town one day for business meeting and had early flight home in the morning. I found the front desk staff to be very friendly at check in. The room was good for the purpose of sleeping however housekeeping could have done a better job. It appears that the hallway A/C units cannot keep up on hot […] days. Once you were away from the front desk area you noticed the lack of air conditioning very hot. Read moreGenuine Hotels.com guest review
"Soon to be renovated, but not soon enough!"
The room had huge stains on the carpet, the pillows were very lumpy, low quality polyester blend sheets, stain on the duvet, some of the tile in the bathroom was missing and skimpy thin towels. We were on the 9th floor and heard drums from the lounge tip after 11pm.Genuine Expedia guest review
Convenient location-easy freeway access. Rooms were clean and beds very comfortable. All the staff were very friendly & helpful.Genuine Hotels.com guest review
"Close to many venues"
Everything was great,but FREE breakfast should be for all that is staying in the room. There were Three people in the room and only two peolpe could eat with the ticket I had to pay for 1 breakfast plus tax for the three breakfast. So free is not free.Genuine Hotels.com guest review
It was a very nice place to stay. Convenient to everything, nice shuttle service. Really enjoyed our time there!Genuine Expedia guest review
room did not have a microwave, had to got to the 12th floor to use it, I was on the 5th. No fridge and then when I did get one, it didn't work. Not happy at all with Holiday InnGenuine Hotels.com guest review
Moldy shower tiles, no refrig or microwave in room, charge extra for breakfast hot tub down, very few inaccessible luggage carriers. Used this as my free hotels.com night so it was discounted. I felt like that's what the price should've been anyway. I will stay at the HI express versions from now on, this was a beautiful property from the outside and […] the lobby area, just not for families. Used frequently be airline personnel. Pool is in the lobby, not behind closed doors, and FREEZING!! Read moreGenuine Hotels.com guest review
"Close to airport and downtown"
Hotel seems outdated. Elevators seem old and worn out, which was unnerving.Genuine Expedia guest review
"Run down, noisy"
The hotel is in desparate need of remodeling and repair. Carpet and tile in our room was stained. Cabinets and bedding fairly old. But the worst was the noise. They have a live band in thier bar on Saturday nights and you can hear it throuout the hotel. We were traveling and needed to stay in Nashville one night to sleep before another 8 hour drive […] the next day. We were on the 7th floor and could hear the thumping of the base until after midnight. I had such a hard time believing that this could be from a band 6 floors below that I asked the front desk for a staff person to come to my room and verify that this was what it was and not music or a party in a nearby room. They never came even though they said they would send someone right away. Read moreGenuine Expedia guest review
"Not worth the money"
Positives: Excellent pool, breakfast, and staff friendliness. Negatives: Hotel was loud, unclean, beds uncomfortable. When we arrived at the room, it appeared as if another family had been there. The toilet had dried urine on and underneath the seat! (I took pictures) The sheets were wrinkled as if someone made a dirty bed. The tub was dirty as well. […] When I called down to obtain a housekeeper, I was told that they were off duty. When I asked for another room I was told that there were no more available rooms. Since I booked through an outside source, I could not get a refund. I was personally delivered cleaning supplies for ME to clean the bathroom. How insulting! Then at 2 AM there were 10 teenagers hanging out in the hallway talking loudly and joking around. I had to ask them to be quiet. This was my first and last experience with the holiday inn. I was highly disappointed. I have stayed at many hotels in Nashville and this was my first upset. Read moreGenuine Expedia guest review
Beds were not comfortable, room needs updatedGenuine Hotels.com guest review
"Close to Airport"
We found the staff to be uite pleasant. There was no iron in the room, though there was an ironing board. In the restaurant, we found the dinners to be quite tasty and served the way we requested. Breakfast was a nightmare. We opted to order off the menu. I requested yogurt and a bowl of fruit and was served the yogurt in a tall water glass mand had […] to re-request the fruit. Considering the time of year, the fruit bowl was lacking in color, or freshness. It consisted of melon, pineapple and some nasty tasting grapefuit. My husband ordered blueberry pancakes. After a lengthy wait, he got buttermilk pancakes. The waiter obviously could barely understand English. We reordered the blueberry pancakes and after another lengthy wait a 2nd order of buttermilk pancakes were delivered. There were 2 breakfast menus presented. One had buttermilk pancakes on it, the other blueberry pancakes. My husband showed him the blueberry pancakes on his menu and ordered them a third time. Needless to say, breakfast was a fiasco. We finally did received the blueberry pancakes, but the waiter was so unable to understand or speak English, it was disturbing. Read moreGenuine Expedia guest review
We were in town for The Color Run 5k, and needed a place to stay for the night before the race since we had a ways to drive and the race started rather early. So, we booked this hotel, and for the over $200 a night that we paid, expected something pretty awesome. I usually stay in a Hyatt Place, it is what I prefer, but sadly there were no rooms open […] at the Hyatt for this night. Anyway, when we arrived we were very disappointed to find that the room was much less than we expected!! We had booked an "executive suite" or something like that (I forgot what they called it) but basically it was a king bed, a desk and a chair in a small room. Talk about disappointing. However, the view was nice, and the lobby staff was very friendly and helpful. I just was expecting a lot more for the price considering this hotel was not really downtown, and didn't really offer anything amazing (not even a free cheap breakfast haha). All in all, it was a decent place, but there is no way I would pay that much to stay there again. Read moreGenuine Hotels.com guest review
"Over night on the road"
Hotel was easily accessible from the interstate highways. There was some road noise at the hotel from a parkway that it was situated upon. It was Friday night and the hotel had a band. You could hear the bass and the drums from the 8th floor. The airport is also near by so you sometimes hear an aircraft coming in. The room was comfortable and clean. […] It showed some age in the bathroom. Lots of caulking around the tub. Adequate water pressure. Food in the hotel restaurant was good. Not priced inexpensively but not unreasonable either. Read moreGenuine Expedia guest review
"Excellent Staff, ok Rooms"
Hotel was in a great location, pretty clean, but needs maintenance. Resturaunt food was good, service was great.Genuine Expedia guest review
Outstanding, will visit again. Everyone we meet greeted us, the pool was wonderful, food on site was great, no need to leave in order to get good food. Great beds, overall I would give this hotel a 10.Genuine Expedia guest review
"Dirtiest Hotel Award"
My bathroom still had soap from the previous guest in the shower, which had soap scum all over it. The switches to all of the lights were sticky and left a residue on my hands that was even hard to get off with soap and water. The carpet and walls were stained and dirty. The bed was lumpy. The pool towels were the size of hand towels and Jacuzzi was […] broken. There were cockroaches in my room. It was a horrible stay. Read moreGenuine Expedia guest review
"Wouldn't stay here again"
They couldn't check me in until after 4. I had to wait over an hour with a 4 YO and a 5 YO kid who had just ridden in a car for 12 hours. They were very hard to deal with having to sit in a lobby for over an hour. We then got into the room and the toilet wouldn't stop running our entire stay. We went to the pool and the pool was ICE ICE cold. we swam […] for less than 10 minutes as none of us could take it. Again, I wouldn't stay there again. Read moreGenuine Hotels.com guest review
This hotel was the best one we stayed in our entire vacation. Only downside was that their hot tub is not operating and they were having issues with 2 of the four elevators. The people are wonderful and the lounge is great!Genuine Hotels.com guest review
Response by Holiday Inn Opryland-Arpt (Briley Pkwy) Thank you for the "Wonderful" review. We appreciate you and look forward to having you back the next time you are in Nashville! Warm regards, Sonya
They say free breakfast, but when you get to the dinning area it shows you have to pay ten dollars. Not free as advertised. Hallway carpets stained. Elevators broken.Genuine Expedia guest review
Response by Holiday Inn Opryland-Arpt (Briley Pkwy) Thank you for your review. We appreciate your feedback. Warm regards, Sonya
"Older hotel, ok for the price"
The front desk clerk was rude when we first arrived. I had called ahead to see if early check-in was possible and the operator I spoke to said it would be fine. When we arrived at the hotel, the clerk seemed put out that we were asking for early check-in. Otherwise, we had no interaction with hotel staff during our stay. Hotel is older and has some […] wear, also outdated but that is part of the deal when looking for a cheaper rate sometimes. Also the hot tub is completely closed up so apparently out of commission indefinitely. Overall the stay was satisfactory for a family of 4 who had outings most of the day and a little bit of pool time. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Opryland-Arpt (Briley Pkwy) Dear Valued Guest, Thank you so much for your feedback and business. I apologize for the delay with your check in and the challenges you experienced in general. We value you! Warm regards, Sonya
"Not one of my faves"
Hotel felt dirty, rooms were extremely small and amenities were lacking. The location was great, but that was about it. I wouldn't recommend this hotel nor do I plan to stay there again.Genuine Hotels.com guest review
Response by Holiday Inn Opryland-Arpt (Briley Pkwy) Thank you for much for your review. We ask that you not give up on us as our hotel will be undergoing a renovation beginning in August of this year. We appreciate your feedback and look forward to the possibility of having you as our guest in the future. Warm regards, Sonya
"Remodel or burn it down"
It is old and need of a complete remodel.Genuine Hotels.com guest review
Response by Holiday Inn Opryland-Arpt (Briley Pkwy) Thank you for your review. You are correct we do need a renovation and our owners are in the process of doing just that. The elevators are under renovation now and by the end of 2015 the entire hotel will be completely renovated. We appreciate your feedback and would love to have you back next year to experience our new product. Warm regards, Sonya
"Easy access to the highway"
The room was quiet. & clean. However, no special amenities . There was construction going on during my stay & that may have affected the elevators. I was attending a conference at the convention center. There are other hotels that are closer that I would investigate .Genuine Expedia guest review
"Close to airport but not a vacation spot."
We stayed at the Holiday Inn on our last night in Nashville as it is close to the airport and we had an early flight. The hotel is quite a bit older, and showing its age. The room was completely clean and comfortable, it was just a bit dated. The price was a bit high for such an older hotel. The restaurant was awesome. Great food, and great people. […] The hotel staff was great as well. Read moreGenuine Expedia guest review
"Average hotel near the airport"
The location is the best thing about this hotel. The hotel is dated and it showsGenuine Expedia guest review
The hotel is overall clean and welcoming. The rooms were comfortable, a little outdated but cozy still. The breakfast is one of the best i have had at a hotel.Genuine Hotels.com guest review
Overall the Hotel was nice. My girls loved the pool and it was only about 8 minutes from everything we wanted to do, including the Adventure Science Center, Opry Mills Mall, and Nashville Shores Water Park. I loved how it set right off of the highway.Genuine Hotels.com guest review
Response by Holiday Inn Opryland-Arpt (Briley Pkwy) Thank you so much for your review. I am so happy to hear that your girls enjoyed the hotel and Nashville in general. Nashville has so much to offer. We welcome the possibility to have you back as our valued guest the next time you are in our city. Thank you again for your feedback! Warm regards, Sonya
"would stay again"
This hotel was great for the money. The service was excellent. We did change rooms, but it was handled professionally and quickly by the desk staff. Our first room was next to the ice/vending machines- (noisy) and the phone was not working. Went to front desk where we were given another room quickly and cheerfully. Problems always arise, but it's how […] they're handled that make the difference, great staff! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Opryland-Arpt (Briley Pkwy) Dear Gonzo, Thank you, thank you, thank you for such a wonderful review! I am so happy to hear that you enjoyed your stay with us and that our staff and service was excellent. We value your feedback and look forward to having you as our guest in the future! Warm regards, Sonya
"For an older hotel its still pretty nice."
Booked my 80 year old mother and aunt here. The lobby is nice and clean with marble floor which is nice. The checkin staff was very friendly. I assisted them to their room and inspected it. The hallways were clean and carpet to get to room was nice and not dirty. Inside the room was a tad on the small side with no mini fridge. But overall clean and […] nice. They will need to likely update carpet and walls inside the room some day as it seemed a tiny bit dated. Ease of getting to elevator and then down to main lobby for restaurant/bar areas was very good. They enjoyed sitting in the atrium area near the pool to have a drink before dinner. Food at the restaurant could be better. We had the humus appetizer and it was not very good. My mom's salmon dinner looked ok. My sister ordered the quesadillas and they were not very good. The breadsticks they served with dinner were not good. EAse of drop off and pick up at front door was really good as was parking. They took a shuttle to the airport for return flight and they were very happy with it. Read moreGenuine Expedia guest review
Response by Holiday Inn Opryland-Arpt (Briley Pkwy) Dear Heath, Thank you for your review! What a wonderful time you must have had with your mother, aunt and sister. It is always great to get away with the girls. We appreciated your feedback and will definitely share your comments with our team to help us make the necessary changes to better our hotel. Come back anytime you are in the area; we look forward to seeing you again. Warm regards, Sonya
"Hotel needs an overhaul"
Hotel needs an overhaul. Rooms were dirty due to age of carpets, shower, etc.. There were hairs everywhere in the bathroom. The bar is downstairs in some outdated dungeon basement. This hotel is in a major need for an overhaul and could use some serious cleaning.Genuine Expedia guest review
"A little tired"
Older hotel, looks a little worn...Genuine Hotels.com guest review
"Great Stay! Need a Hottub"
It was good. Please repair the Hot TubGenuine Hotels.com guest review
Need queen size beds instead of double beds! The air conditioning was horrible!! Would not cool at all!! Pillows and beds were not comfortable at all!Genuine Expedia guest review
"Worst holiday inn room"
Room outdated no WiFi remote for tv did not work cold shower old smell lumpy mattress horrible.......nice and convenient locationGenuine Expedia guest review
"Hotel Stay- needs work"
The hotel needs renovation. The rooms were very dusty, one ceiling was black due to the smoke, holes in the curtain and plaster falling from the wall by the pool.Genuine Expedia guest review
"Hotel needs refurbishing"
It was a place to stayGenuine Hotels.com guest review
"wonderful hotel but bad room"
As soon as we walked into the hotel we were impressed with the cleanliness and the kindness of the clerks upon check in. We proceeded to our room and as soon as we walked into the room we were hit with the most awful foul tobacco smell we ever encountered , (mindful that it was a smoking room) this was more than we could tolerate. I immediately called […] guest service to have the room deodorized. There was no refridgerator , the pillows was so small, like air plain type. For the price we paid we expected a lot better room. Read moreGenuine Expedia guest review
I was disappointed in the fact that I requested and non smoking room but the hotel placed me in a smoking room. I was out if town for a marathon race and smoke aggravated my lungs. I was unable to switch rooms or get my money back to book another roomGenuine Expedia guest review
"Fast service when you need something"
We got there about an hour before check-in time, but they found us a room that had been serviced and cleaned, and we got right in. The room was clean and the check-in staff that we dealt with was friendly. Upon waking up the next morning however, we found our shower was not working right. When you selected the shower setting, to make the water go from […] the spicket to the shower head, it did not work. Eager to get clean and on the road again, we called the desk and they sent someone up within ten minutes. They brought in a few tools and the problem was fixed about ten minutes after that. No biggie as I know things happen. I'm just glad for quick service and knowledgeable staff on hand. For having to work on Easter Sunday, everyone was very nice and service was speedy. The neighborhood didn't seem too bad but I know it's not far from the "bad part of town" just on the other side of the airport. This hotel was nice and we will be staying here again when we visit my in-laws again. Something that would be nice is receiving our paper bill under the door the night of our checkout, so that we didn't have to visit the desk in the morning to retrieve it. Other than that small issue though, everything was great. Read moreGenuine Hotels.com guest review
"Clean and friendly"
Room was clean and staff were very friendly! Room service was great!Genuine Hotels.com guest review
Hotel listed as having hot tub but it was boarded up (long term no use and no plans to fix it). 1 of the 4 elevators did not work, immediate neighborhood was so-so, but the neighborhood between downtown and hotel was bad. Would not stay their again if traveling to Nashville for leisure. (Rooms cleanliness and condition was OK.)Genuine Hotels.com guest review
The room was clean. The air conditioner was quite loud. The elevators were very slow. We didn't spend much time in the hotel but found using the elevators to be painfully slow.Genuine Expedia guest review
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