The stay was great overall. Adequate parking space, location was easy to find, great amenities, and very clean. My only complaint is that I left a 'Do Not Disturb' sign on my door. I was informed by the front desk that I was the only person on my level due to a booking incident. The next morning I was woken by housekeeping repeatedly slamming the door […] of the room next mine against its security latch. Read moreGenuine Hotels.com guest review
"Close to the Opry!"
We have stayed here once before. It is very clean and close to what we were planning to do for the weekend. It was also affordable. We will stay here again when coming to town.Genuine Expedia guest review
"Rude hotel staff at check-in"
I booked a non-smoking room. When I was checking in the desk staff said I'd have to take a smoking rm, that the hotel was full. I was so humiliated. He was so rude. He said if it smelled bad they could spray it with deodorizer! I went to the rm, and it smelled like a bar! It was horrible. I called Expedia, who had booked my rm for me. She called the […] hotel desk and told them I had booked a non-smok. rm. A different guy was at the desk. He told me he would give me a non-smoking rm. They had lied to me. I was happy to get the room I had booked. I have never been treated so rudely by anyone. I'll never stay at this hotel again. Read moreGenuine Expedia guest review
The hotel is conviently located.Genuine Hotels.com guest review
"Weekend Get Away"
Very nice hotel. Front Desk Attendents were very nice and helpful. Would stay here again.Genuine Expedia guest review
Great room for the money! Super convienant locationGenuine Hotels.com guest review
we had a very good experience and all of the hotel employees were extremely nice.Genuine Expedia guest review
"I will recommend this property to everyone."
Staff was very friendly. Enjoyed my stay tremendously.Genuine Expedia guest review
"Saved the day."
I booked at another hotel for the cma music fest. the hotel was a disaster. i called the holiday inn at midnight on the busiest week. they were helpful,informative and very nice. i was able to check in the next morning to a clean non smoking room. I was very pleased and grateful. I will be back next year!Genuine Hotels.com guest review
"Accomodating hotel centrally located"
Easy access to highway and attractions. Hotel staff were happy to help, room was clean, overall good experienceGenuine Expedia guest review
Check in guy had no personality , the maid service was knocking on our door at 7:50 on Sunday (fathers day) to clean . We still had a couple of hours until checkout . Next door was my son and 9 month pregnant daughter , with her 14 month baby that the maids woke up and told them they should have latched the door . It was locked but not latchedGenuine Hotels.com guest review
"Close to Opryland and Airport"
We booked two rooms for the CMA music festival. Booked one early through Holiday Inn at a much higher price. Should have waited closer to date as prices came down about three days before the event. The hotel is nice. My only complaint was the AC was loud. Kids would have preferred an outdoor pool.Genuine Expedia guest review
"Nice hotel - too pricey!!!"
Great hotel, but over priced. Great staff and near many shopping spots and restaurants!!Genuine Expedia guest review
Staff not the friendliest! Poor menu selection. Called lost and found 4 times and never received a call back. Wont stay againGenuine Hotels.com guest review
"not an accepted standard"
It was too expensive at this level. wi-fi was free but not so goodGenuine Expedia guest review
We had a problem with the tubs in the rooms we had not draining out, but we called and they fixed them very quickly even though it was around 11pm. We were very pleased with their quick response to the problem. The restaurant was a little pricey in the hotel was alittle pricey. All in all our stay was very pleasant.Genuine Expedia guest review
The ice machines on several floors (including mine) were out of order. Shampoo was provided but no rinse. The toilet had black scrape marks inside.Genuine Hotels.com guest review
We checked out the following Day- They gave us smoking rooms and the ceiling were the worst we've seenGenuine Hotels.com guest review
The business center was not user friendly. It's on the 2nd floor & every time you print it goes to the 1st floor front desk. There were no pens or note pads in the business center. The computers were old & some had USB connections and some did not. As for the fitness center it is very small for such a big building. The free weights are very old rusted […] steel weights. When there is more than two people working out its loud and hard to get around. As for the rooms the carpet is old and gross. The AC unit is loud and old. The bathtub and sink drains do not work good. The windows do not open so it always smells like humid hotel room. The paint on the doors looks awful. Read moreGenuine Expedia guest review
I ENJOYED MY STAY. WHEN I COME AGAIN; I PLAN ON STAYING THERE AGAIN.Genuine Hotels.com guest review
"The staff was very friendly and helpful"
I enjoyed the stay. One thing that I wish was better would be the places to eat close by. The hotel does provide free shuttle to the mall, so that's not to bad.Genuine Hotels.com guest review
"Great place to stay!"
This hotel offered everything we were looking for plus more! A lot of amenities at an affordable price. I would definitely recommend it to others!Genuine Hotels.com guest review
"Close to downtown, and the Fontanel amphitheater."
Room and bath were clean and it is a good place to stay.Genuine Expedia guest review
"Relaxing and Convenient"
Very clean and comfy. Also very close to everything. We had a very nice and relaxing stay here!Genuine Expedia guest review
We stayed 2 nights for a small group meeting. I was disappointed that breakfast was not included with our hotel.com reservation. It would have been another twelve bucks each for that! We had stayed at a Wingate the night before in Cordova (Memphis) and had almost the same breakfast included in the price and the hotel was a lot nicer. The room was ok. […] The staff is wonderful. If it wasn't for them, I would have scored this hotel much lower. Also, no microwave or fridge in the room. I think this is overpriced for what you get, but maybe it's the location to the airport. Read moreGenuine Hotels.com guest review
Very friendly staff. Location great for getting to airport in the early morning. Indoor pool was great for the kid. Room service was excellent. They were busy so was not able to leave do to fear of loosing my parking spot.Genuine Hotels.com guest review
"good for families"
Convenient. Good location. Clean. Nice size. Staff could have been friendlier. A shuttle to downtown would have been.niceGenuine Expedia guest review
"Over-all - not bad"
The bed pillows were horrible - no internet service the entire second day and night - no apology from hotel management. We have stayed here several times, but we will try another place next visit.Genuine Hotels.com guest review
"Cheap and convenient, but unclean"
Overall, the hotel was cheap and convenient, but I did find some issues with cleanliness. The window sill was very wet with some strange black liquid, and there were multiple long hairs in the shower before use. Lastly, the desk chair was covered with crumbs from what looks like cheese crackers. I feel like these simple issues should not have been looked […] over by the cleaning service. Also, the pillows are extremely small! I suggest bringing your own or requesting more. Read moreGenuine Expedia guest review
"Overnight with the family."
The hotel was nice. Staff was friendly. No free breakfast. Lounge with music and drinks.Genuine Expedia guest review
Pool area very dirty Not enough luggage cartsGenuine Hotels.com guest review
Very nice hotel for the price. The kids had a great time at the pool - easy access to Opry Mills.Genuine Expedia guest review
The hotel was nothing special. The only issue I had was when I was checking in, the clerk at they front desk tried to tell me that the room I booked (1 king bed room) was sold out. She tried to put me n a room with a sofa pull out bed and when I told her no, she attempted to bribe me with complimentary breakfast for picking that room. When I told her […] no I would like my money back, she gave me the room that I asked for and told me that she hoped that I would pick the sofa bed room, but since I didn't they would put me in the room I asked for. I say all this to say beware of what they tell you because it may not be the truth. Read moreGenuine Hotels.com guest review
"Weekend trip to Nashville and Predators games"
Very reasonably priced hotel located within a short driving distance of the airport, downtown Nashville, LP Field, and Bridgestone Arena (all approx. 10 mins). Staff was friendly and we were greeted promptly upon walking through the front doors. Room was clean and met our expectations. The only two down sides were the lack of restaurants in walking […] distance and the very thin room doors. We could clearly hear conversations of those walking down the hall. All being said, we'd stay here again Read moreGenuine Hotels.com guest review
"Great hotel for family, business or single stays."
I was very delighted with the overall hotel. Staff was very helpful, Breakfast was wonderful, and Chef was very eager to please, wonderful smile while cooking omlets. Room cleaning staff were very pleasant. Pool, hot tub, sauna, very clean. Bed was the most comfortable I have sleep in my 12 years of travel. Location was easy to access anything. I would […] without a second thought stay there again. Check in and out was a snap with professional,staff, that were very up on nearby attractions. Check it out people, it was Great! Read moreGenuine Expedia guest review
"Overall we were very happy with our stay."
My daughter and I stayed at this hotel while on one of our many road trips. We were happy to find that the hotel was easily accessed from the highway and offered free parking. Upon check-in the young lady forgot to give us our breakfast coupon and she seemed a little distracted and uninterested in us. When I went back to the front desk she did apologize, […] but was still a little more interested in her cell phone than my return visit to pick up the breakfast coupon. After enjoying a fun visit to the Grand Ole Opry and a late dinner down town Nashville we found our beds to be very comfortable. The next morning we went down to the restaurant and enjoyed a very nice breakfast. Our waiter was helpful, pleasant and attentive. I only paid a few dollars extra for the breakfast coupon and it was well worth every penny the food was great! We made a stop in the gift shop to purchase a few trinkets and the woman at the counter was very helpful. Overall we were very happy with our stay. Read moreGenuine Expedia guest review
"Bad service, morally corrupt, Rude, Incompetent"
Dirty building, service was horrible, amenities sucked, but location wasn't too bad. It's a shame that spot wasn't taken over by a more competent hotel. Worst time of my life. I wish they would treat their paying customers with some more respect because there was *none.* One penny was too much for this room.Genuine Hotels.com guest review
"More for your money somewhere else"
The hotel location was great, the hotel lobby area and pool were nice(the pool is not as large as the wide angle photo leads people to believe - typical), but the room was very simple. No amenities like small fridge or microwave or even a small desk although this supposedly was a "deluxe" room (I am not sure what that means, but was definitely expecting […] something more). Read moreGenuine Expedia guest review
"No Drapes !!!"
We were given a room facing east with no drapes.. The sun shined intensely into our room @ 6:00 am !!! We were here for a fun night in Nashville, so the 8 hour drive home was not fun with hardly any sleep. I can't be the only person to mention that simple sheers on the windows do not work. Will not be back...Genuine Hotels.com guest review
"Perfect for our event!"
We booked for a concert event held in Nashville. For the location and the price, it fit our needs perfectly. Older facility but it's been updated and check in and out was a breeze with no delay.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"Very easy to find with very clean rooms"
I was very impressed with the hotel as a whole. It was very easy to find. The hotel staff was very nice and helpful. Our room was nice and clean. Would definately recommend this hotel to everyone!Genuine Hotels.com guest review
"Great Place !"
Customer Service was GREAT! Super friendly people! The room was really clean and comfortable! Definitely a place I will stay again! Not too far from downtown, either. We took a taxi (which didn't cost very much) everywhere we needed to go! Great location, service, and a great time! Will definitely stay there again!Genuine Hotels.com guest review
Their was two things about this hotel. One house keeping did come and clean are room. The second is the hot tube was nasty.Genuine Hotels.com guest review
Overall I was not very satisfied with my stay. The room we were in to get hot water for the shower you had to flush the toilet while turning on the sink faucet. To me that is not a very good indication on the maintenance and not a good showing for the hotel and Holiday Inn as A company.Genuine Hotels.com guest review
was very nice, except for the 2nd night. there was a lot of rowdy partying from 2:30 am to 5:30 am in the hallways.Genuine Hotels.com guest review
"One night stop"
My room had a leak in the bathroom, but because I was already unpacked and only staying one day, I decided to stay in the room. The receptionist when i first checked in was very nice and helpful. Later that day a different receptionist was non friendly as if I was bothering her by asking for a restaurant she would reccomend. Other then that, it was […] just OK. Read moreGenuine Expedia guest review
"Holiday Inn Briley Parkway"
Very good hotel and great location.Genuine Hotels.com guest review
Central heat was nice, but it was noisy and disruptive. NO CONTINENTAL BREAKFAST INCLUDED WITH ROOM PRICE!Genuine Hotels.com guest review
"Cheap for location"
Cold water no king size bed and the front desk were rude also the breakfast the next morning was subpar I will not stay there againGenuine Hotels.com guest review
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