Caribbean Cove Hotel & Water Park - Indianapolis

The service was what can be expected for the price. Wish the waterpark was open mon-thursday, but I understand waiting until June to open daily.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

not satisfied mold in room toilet water ran every min.

Genuine Hotels.com guest review

Got a good deal on the room, but thought the breakfast buffet was overpriced for what you get. Hotel pool was nice and warm, fun atmosphere, so skipped the waterpark aspect. Beware of the entire hotel smelling of chlorine, but you get use to it after a while. Had a room next to an elevator, and was impressed that we didn't hear a thing.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Beautiful decor.Some signs of aging. They seem to be working on it.Staff was great.Very friendly! Pool was a little warm for my liking. Breakfast could have been a bit more substantial.

Genuine Hotels.com guest review

Our TV did not work , front desk would not answer. Waste of money

Genuine Hotels.com guest review

The air conditioner was broke in our room so on 2nd nite we were able to open room next to ours to let cool air in. Desk receptionist on Friday had no personality and when we asked for help scheduling a taxi, he indicated we were on our own. Breakfast team was okay. Checkout was okay.

Genuine Hotels.com guest review

Even tho I was traveling alone, I could see that children (especially younger children) really enjoyed the pool and water slide area. Hotel is definitely geared towards young families. Thankfully, the staff at check-in realized I was a single adult, put me in a room that was away from the pool area and it was nice and quiet. Breakfast selections could […] be improved upon, but as the location was close to many restaurants - no problem. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The location is great! The room was clean. This is very important to me. The bathroom was clean,shower/tub was clean and water was nice and hot! What I did not like is the bed. It was CLEAN but stiff like a futon mattress. They can definitely work on purchasing pillowtop for all of the rooms. The pillows were soft though. I would probably stay again […] if I had to. I did not like how the incidental fee stays on your credit card up to 3days until they remove it. I did not like this,if I check out the next day everything needs to be removed when I leave. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Worst service I've ever seen and experienced! That hotel had a dark feeling to it because of how awful the service was. Rooms need to be updated, along with the staff. I will never be coming back to this hotel again! Don't waste your money!

Genuine Hotels.com guest review

Upon arrival I found that on the hotel.com site it says breakfast included but at the hotel they said it's not so we didnt get any breakfast the following morning. At check in they asked for a credit card on file. I gave them my card and a few hours later seen a $25 charge on the card. When I asked they said it was a "damage deposit". They should have […] specified that when I gave the card, and I should have been told they we're charging it that moment. The beds were awful and it was dirty around the head board area. We did ask to change rooms and they switched us to a different room with no problems. Read more

Genuine Hotels.com guest review

It was good place and although far from down down not a bad drive.

Genuine Hotels.com guest review

pretty nice hotel. definitely hv to be prepared for kids running around and noise from them talking loux and running the hall. great for family and birthdays, not as much for romantic getaway or quiet escape.

Genuine Hotels.com guest review

I would not stay again. The hotel obviously have financial troubles. Staffing was interesting. Based on the price/night I would have expected a very different experience. Computers were down most of the time, which caused significant check-in and check-out problems. Our windows in our room were sealed with duck tape. Towels were replaced each day, but […] the room was not cleaned during the entire 4 day stay. The waterpark was down a good deal of the time due to significant problems. Once you get past the front entrance and pool area, the hotel is very run down. The hotel was equivalent to a $59/night hotel. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Like most everyone, my daughters and I came to this place because of the waterpark. The hotel though needs a significant upgrade to the rooms and their service is not up to par with many other hotels. There were three of us and we had only 2 towels. We asked for a late check out and they wouldn't provide this to us. There was no amenities within the […] room either like a microwave, refrigerator, etc. The waterpark was okay but we've been to better ones. The rate to stay there was also a bit high. Next time we will visit French Lick which is about the same distance for us from Bloomington. Not sure if we will stay there again. One thing good was the breakfast and the staff greeted us in a positive way. Read more

Genuine Hotels.com guest review

definately not what we expected. Hotel staff was not all that great. Room was super small, no fridge, no microwave hardly any channels on the cable. hallways had a funky smell. We stayed during the week and all hotel restaurants were closed except one. game room closed say they only open on weekends...it was like a ghost town we felt like we were the […] only guests. we were told they had a breakfast buffet but come to find out that is only offered on the weekend...what they gave us was frosted flakes and some fruit..overall it was an unpleasant experience Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My family had fun in water park but it was a little grubby and staff not friendly. First night there was a wedding party and fraternity party with young adults running halls, using foul language, fighting and eventually passing out in halls. This was very disturbing with several children in my party. Definitely not worth cost!

Genuine Hotels.com guest review

Worst hotel I've stayed at in a long time.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Went on a Sunday night for a spring break getaway with my 7 year old. I had read all the reviews and they were correct. Hotel is understaffed, SLLLLLLOW (2 hours) check in and not until 4 pm. Guests checked into occupied rooms. Water park was ok but the slides were real back scratchers. Hot breakfast was very good.

Genuine Hotels.com guest review

There was only 1 microwave in the whole building. No refrigerators in the room & it was suppose to be a 3 star hotel. The only good thing was breakfast.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed here over night before going to a lakers game nice workers only bad things were it isn't 10 miles from downtown like it says also the maid wouldn't stop knocking on the door to try to clean she started knocking at 8 had to tell her we weren't leaving until 11 she came back at 9,945,1030, and 1045 very annoying. But the place is nice very friendly […] very quiet Read more

Genuine Hotels.com guest review

lets see first planed on going to water park son was excited just to find out they were closed that monday there was no indication on website or when we checked in on sun that it would be closed ruined my sons week the ice machines on 1st and 3rd floor didnt work vending machine didnt work and the ceilling in are room was do for some majure upkeep peices […] were falling off and when asked to get more towells the receptionist seemed agrivated to have to get towells not to mention i stay at alot of hotels and never had any want to charge for a crib its usually complimentary overall not me my wife are my three kids will ever stay at this hotel again and would not recomend it to anyone Read more

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

From the outside and from the lobby, the hotel looks exquisite! You could tell at one time it was a great place to stay, but apparently the change in name means a change in service as well. We had many issues with this hotel! The bed was unbelievable uncomfortable. The entire hotel ran out of towels the 2nd night we were there...there were no pool towels […] and no room towels to be found anywhere. We called twice before we went to bed and again in the morning and never received any more towels (we were told everyone was out). We had to dry off with a washcloth and a hand towel (there were 4 of us!) We were away from our room for a good part of the day on Saturday (left at 9:45 and returned at 2pm) and our room was not cleaned in the time we were gone. The hot tub clearly stated in more than one location that it was for adults only...the 2 times we ventured to the pool, there were no less than 20 kids in the hot tub (and we saw hotel management walk by a few times). For being a hotel that caters to families (with the water park, pool, etc.) we didn't feel like they kept an eye on things very well. I thought we would return when our girls were older to visit the waterpark, not likely. Read more

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Me and my wife enjoyed our stay. The hot tub was relaxing.

Genuine Hotels.com guest review

I would have to say I had a really good time. The staff was great. The breakfast was great I had a great time overall

Genuine Hotels.com guest review

My key card did not work 3 times...I had to go to the front desk to "reactivate". I was finally told that I was in the wrong room. But the key card did work the first time....Check in was just horrible. I had only 8 people in front of me and it took 45 minutes. They did not use computers but paper print outs that they had to search through. The sink […] in our room was not cleaned, nasty hairs in the tub and it looked like a huge leak was in the bathtub faucet and a horrible caulk job was done. The room did not have towels and even the next day when it was cleaned they still did not give us towels. The remote was not working.....probably will not return unless new management takes over....UGH!!!! Read more

Genuine Hotels.com guest review

My husband and I had a really nice time chatting at their bar. We loved the Hot tub/pool area but there were alot of children. We were disappointed that the only option for breakfast was a buffet style and the line was always long. Overall we had a really nice experience and may stay there again.

Genuine Hotels.com guest review

overall a good time, but not due to hotel. hotel service was horrible. had to switch rooms after wasting an hour and a half on the maintenance guy fixing the tv. then switched rooms, and waited over 2 hours for pillows. had to ask several times. next day they were out of towels, was told a time, and had to call back several times asking, never came […] that night, had to go to front desk again in morning and ask for towels. ridiculous service! Read more

Genuine Hotels.com guest review

We chose this hotel because of its close proximity to beef and boards. Check in took forever, but the system was down. The room was clean and comfortable... and breakfast was great!

Genuine Hotels.com guest review

The staff was very busy the entire weekend with complaints and by the time I got help, they were far from being helpful and had a small tone that read out as "annoyed." Only problems were that and the wall paper was coming off.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

They gave excellent service! When I arrived their computers were down and they accommodated my family and I.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The whole Place needs a good cleaning. Daughter was really excited about the water park but, 45 min into our morning she decided to go home. Due to the fact that she was so cold and was not enjoying herself. We were not the only ones who couldnt stop shivering from the cold.6 hr round trip, one nite in a dirty room and 45 min stay at the park,not my […] idea of a good weekend getaway. Read more

Genuine Hotels.com guest review

Although the heat in the first room we were assigned was not working because the thermostat was broken, the hotel staff responded immediately to provide a different room that was entirely satisfactory. The room was clean, the bed comfortable. We were there only 1 night, so we cannot comment on anything other than the helpfulness of the staff and the […] condition of the room. Read more

Genuine Hotels.com guest review

My 6 year old thoroughly enjoyed himself. That's the important part. We found the room to be comfortable enough. There were some problems - broken door latch, broken toilet paper holder - but nothing that made the room unlivable. Keep in mind that the whole place caters to kids and families so you will have lots of "kid noise" and running through the […] halls. The place shows it's age but was worth the price we got on hotels.com. Three stars, at best. Read more

Genuine Hotels.com guest review