Staff very nice , however hotel starting to feel ran down, needs a good cleaning, and in need of some updatesGenuine Hotels.com guest review
Our room had an air conditioning unit that went on quite frequently, kind of made it hard to sleep. The 2 ice machines I went to first did not work, but I was able to find one down a long hall that worked. (there was an employee who worked there and was really nice and helped me find a working ice machine) The complimentary breakfast was very nice, […] and the staff were really, really nice. The beds were very comfortable. Read moreGenuine Expedia guest review
"Overall ok but few things lacking"
The water park was fun. But.... towels were a problem! Better to bring your own!! Phone service was non-existent, so there was no way to contact the front desk with requests or problems. Breakfast was good. Half hour to the Zoo.Genuine Hotels.com guest review
"Dirty room and a nasty dirty curtain"
The room was a mess, ther was trash on the floor! The beds were clean and comfortable! The bathroom was floor had hair on it! I was not pleased. But they did give us a discont thank uGenuine Expedia guest review
LOBBY VERY DARK, GOOD RATE. VERY FRIENDLY AND HELPFULGenuine Hotels.com guest review
"Ehh...I'd choose differently."
I got a good deal on this room, and the staff was friendly enough even though check-in took awhile... I'd blame that on outdated tech though. The bed was comfortable and the shower was nice, but the toilet seat had nasty looking corrosion, and there were certain areas of the bathroom especially that clearly hadn't been cleaned anytime recently. I didn't […] use it, but the hair dryer for example was covered in black dirty spots that wiped right off had it actually been cleaned. The hallways in the back smelled awful, the ice machine didn't work, there was a 2 inch gap under the door, and the elevator made extremely loud clanking sounds. The wifi didn't work either. I'm really not one to complain at all, but it just seems that maintenance has been somewhat seriously neglected here. I didn't feel uncomfortable, and it worked, but I probably wouldn't stay again even at the rate I had. Read moreGenuine Hotels.com guest review
"Horrible terrible experience"
water park was not open staff was very unpleasant and difficult to work with room was a dumb! And that is putting it lightly TimGenuine Hotels.com guest review
"Water Park closed for repairs."
We used to live in this area and have stayed at the hotel once before, but back when it was a Holiday Inn. It was probably 10 years ago. Check in was very long and we were only 2nd in line. Much of the issue was due to working things out with the family before us regarding the water park being closed. Yes, they had an alternative, some water park over […] in Carmel you could go to. That's pretty inconvenient though especially if you are traveling with kids. I'd booked through a 3rd party and prepaid at that. There was no dust ruffle on the bed and no blankets in the room at all. I looked. The room appeared to be clean. The shower faucet was missing the top cap, so all you had to pull up for the shower to come on was an ineffective metal stick. Much of the water for my shower ran out the spicket. The 2 florescent bulb fixture over the sink only had one partially emitting light and the other can light ran on a timer, the max time option was 15 minutes. Yes, got a little dark before I finished showering. Read moreGenuine Expedia guest review
I won't go back to stay in this hotel staff is very good but worst room old building and smell like mold musty sweatGenuine Expedia guest review
We were just looking for an overnight hotel for not too much money, but still nice. This hotel met all of those requirements. If I had little kids, I would probably go back for the waterpark.Genuine Expedia guest review
"water park kaput"
Probably our own fault for not calling the night before, but we booked a week ahead and when we arrived the indoor waterpark was broken. This is the only reason for us to pick this hotel over another place.Genuine Hotels.com guest review
We checked in at 11:15 at night and were told that breakfast would be served the next morning. When we went to check out the following morning at 7:00 there was a sing posted stating there would be no breakfast. One would have thought they could have at least set out some fruit and pastries.Genuine Hotels.com guest review
The staff was nice but the hotel was a little outdated. My room was not the cleanest my sheets were dirty looked like blood stains yuck! The wall paper was peeling abd the free breakfast station was messy.Genuine Hotels.com guest review
Would not stay there again. old and outdated....Genuine Hotels.com guest review
"great staff---all of them--gotta fix the air"
I wanted to ignore the reviews.....they upgraded us to 4th floor executive suite because bed in original room wasn't queen. The air conditioning had problems---great room and bathroom and comfy beds....they even switched us to room with pool view. great free breakfast and staff, cold hotel pool, great hotel hot tub, but the air conditioning has to be […] upgraded. We had a great conference and the facilities for meetings were suitable, with an efficient way for us to order lunch. breakfast included was great, servers were wonderful and cafe lunch prices were most reasonable in a very well decorated, cozy atmosphere. Read moreGenuine Hotels.com guest review
"Nice hotel, great for kids"
Just stopped for the night, enjoyed the lounge and breakfast buffet.Genuine Expedia guest review
"needs a face lift"
Staff was nice and accommodating but the whole hotel needs a deep clean and a face lift. Had to change rooms once due to ants. Neither room had towels like they were supposed to. Probably won't stay there again.Genuine Hotels.com guest review
"No housekeeping service."
Main entrance well maintained. Other entrances dirty: leaves, cigarette butts around doors and sidewalk. Entrance B door not secured. Older, darker feel to hotel. Older water park with three slides, small lazy river, nice toddler area so older children weren't impressed. Regular pool very nice so children chose to swim.Genuine Hotels.com guest review
"Rooms are run-down"
The rooms in this hotel have seen better days. Our mattress was worn out and uncomfortable. Toilet paper holder was broken, and toilet didn't flush properly. Coffee maker in room was broken. And this was in the room that they moved us to after we complained about the first room (in which the caulking around the tub had black edges that were either mold […] or old griime)! Need I say more? On the positive side, the desk staff were cheerful and customer-focused. Read moreGenuine Hotels.com guest review
I plan on going back the hotel staff and rooms were greatGenuine Expedia guest review
It was awful everything was closed nothing to do. Rooms were not very clean. Beds were hard. Will never return to this hotel again. Very run down.Genuine Expedia guest review
This used to be an amazing hotel. Restaurant not open and front end had no idea why. Friendly but place looked abandoned. If I were using the park it'd be all to myself.Genuine Hotels.com guest review
The fourth floor executive level was clean and had a general use kitchen with coffee and sparsely stocked fridge. Rooms were nice and comfortable. Will stay here again.Genuine Expedia guest review
"A Very Pleasant Surprise!"
When I found out where I would be staying, I was a little concerned about some of the reviews. I need not have worried. The hotel is under new ownership and they're pouring money in. Although it will never again be a "new" hotel, everything is being replaced or repainted. They started with the accomodations and I was told that they'll be upgrading the […] water park at the end of the summer season. Read moreGenuine Expedia guest review
Was in area for business and was able to get a room here at the last minute. I was really looking forward to using the water park and was disappointed to learn that it would not open for a couple of weeks, but I did enjoy the indoor pool and hot tub anyway. My room was fine with the exception of the adult movie that had been purchased by the previous […] guest and was very glad that my family was not with me for that reason, but the staff took care of it for me so I could use the t.v. The breakfast was absolutely wonderful!!! I had an overall pleasant experience and will return when back in the area. Read moreGenuine Expedia guest review
Dirty and stinky, no way this is close to a 1 rating. Don't enter! Hallways are dirty and mold smellingGenuine Expedia guest review
Somewhat expensive for quality of facility. Housekeeping needs upgrade but staff very helpfulGenuine Hotels.com guest review
"Needs MAJOR updates!!"
While the pool, hot tub, lobby and staff were good, the cleanliness and comfort of the room were not so good:-( The carpet needs drastically cleaned or changed, bathroom needed more cleaning, the mattresses were VERY old and uncomfortable. We stayed 2 nights...first night air conditioner worked, but 2nd night air stopped working when getting in bed. […] Too late to get someone to look at, so we suffered through the night. Should never have to worry about air not working or going out in hotel!! They need to call Hotel Impossible, NOW!!! If no issues, I would gladly recommend hotel to a friend!!! Read moreGenuine Expedia guest review
"Don't stay here"
Our room had mold in it. When I complained they said they couldn't do anything about it. Room was 85 degrees had to call maintenance to fix it. Just one thing after the other.... I would go out of my way NOT to stay here again. Worst hotel I have ever stayed in.Genuine Hotels.com guest review
"Terrible Hotel and bad service"
The Hotel is really ran down and needs updated badly. The water park was fun. But the hotel room was terrible, the ceiling was leaking during the night, and the air conditioner did not work. We call down to the front desk 5 times before someone brought up a box fan. We had to go to 4 floors to find a ice machine that work. Really bad experience..Genuine Hotels.com guest review
"Pool Closed. Entire Hotel Vacant."
We arrived and the pool was closed because pump on hotel pool was not operable. My guess is that is was due to a lack of preventative maintenance. The maintenance man was not available on his radio to give the front desk an update. There were only 8 guests staying in the hotel the day we arrived. It was a ghost town. Generally dark, in dire need of […] updating. Had my husband not been with me I would have been scared to walk down the hallways with my kids. We immediately left and went to another hotel. (The water park is only open on weekends.) Read moreGenuine Expedia guest review
"This vacation sucked"
The hotel is a dump and nothing was working or open.Genuine Expedia guest review
The hotel is in terrible shape. The a/c didn't work and its dirty.Genuine Hotels.com guest review
"Never cleaned room"
Was not worth it. stayed her for a business trip for 4 days. The entire stay no one came to clean our room. After the first day I called to ask why they have not cleaned or changed the towels. They said they would come in an hour to clean. an hour and a half later no one came. i had to go to the front desk to ask for clean towels. next day same thing, […] no clean towels or cleaned room. third day dame thing. final night I went to the front desk to ask why no one had cleaned our room the entire stay. The lady looked up our reservation and noticed there was an error with the hotels.com reservation and we were not charged for the final night at the maximum rate. So the person only cared about charging me for the extra difference (extra night). it was as if what concern about the lack of service did not matter to them until I told the person "so you dont care at all that I am not a happy customer and your service was terrible, you only want to charge me more money". They tried to back pedal and apologize but I'd had it and just gave her my credit card and told her to charge me and that I would never stay here again. terrible service, terrible hotel for business travel. maybe ok for a family since they have water park and indoor pool but if you are here for work DO NOT stay here. Read moreGenuine Hotels.com guest review
The hotel room was clean and comfortable. It had not been "deep cleaned' as we found goldfish crackers and cards under the pull-out sofa when we used it. the water park was nice. It was a little smaller than expected, temperature was not regulated (entry is near the door so we were very cold and uncomfortable when sitting) was not very clean and there […] were not enough tubes (for rides and the lazy river), but we did have fun. All of the slides were open and the staff were friendly. The location was good with a lot of restaurants nearby. The hotel offered a reasonably-priced buffet for dinner and the breakfast buffet was good too. Read moreGenuine Hotels.com guest review
"Call before making reservations"
Went to this hotel because of indoor water park, paid $20 a person to get into it and shivered the whole time. The ventilation system wasn't working in the water park so they put on this huge fan that blew cold air. Would have never gone in if we had known that ahead of time because my kids were freezing and didn't want to stay. I would call to make […] sure everything is in working order because otherwise it is a waste of money. Read moreGenuine Expedia guest review
"Hotel old/water park okay"
Would not stay at this hotel if not for the water park. The staff was friendly during face to face check-in but then ignored you when you were waiting in line and did not give correct information when asked, so I ended up running back and forth to the front desk. The rooms are old. The main bed was okay but the pull out couch was horrible. My 12 year […] old son, who can sleep anywhere, did not sleep well on it. My kids had a BLAST at the water park. However, from an adult perspective, the upstairs concessions area floor was gross, very sticky, and the bathrooms were not very clean. There was never soap in the women's bathroom the 2 days I was there. I would look into other water parks first. Read moreGenuine Expedia guest review
No room service and they said there was. No working refrigerators. Hardly anyone ever answered phone at reception. Probably will never go back. Bad experience.Genuine Expedia guest review
The room we had was decent, but the tub above us leaked into ours. The staff was on it. The problem was that the other rooms were worse(we moved 3or4 times). I do not fault management. It's the owners. They need to remodel.Genuine Hotels.com guest review
"Believe the horrible review/ratings"
Hotel is outdated, unkept and in need of a severe cleaning. During a 2 day stay, room was not cleaned after the 1st night. Bed and room had no blankets. Bathroom was moldy and rusty. Towels and sheets were greyish and well washed past expiration date. Water park never had towels available for use. A hotel stay should be a mini vacation away from home […] but at Carribean Cove you long for the simple comforts of a clean and pleasant home. We would have been better off staying at a regular hotel with a simple pool and probably at a cheaper hotel rate. Read moreGenuine Expedia guest review
The room was clean, beds were hard, service was good and food was good. The kids said the water was cold otherwise they enjoyed the waterpark.Genuine Expedia guest review
Front desk employees were extremely rude. I was given a room with a dirty and clogged toilet and then forced to switch. My original room type that I had booked was not even available! Everything was severly outdated and the desk was definitely understaffed. The waterpark was gross. They only bother to clean up once a day in the evening. I will never […] stay there again. Read moreGenuine Expedia guest review
Hotel is old, moldy and needs some serious work. The bed, pillows, bathroom were in terrible shape! Very disappointing.Genuine Expedia guest review
"Expected better for the price"
Coffee maker lacked a pot, nobody answered the phone at room service or desk, water are was for tots.Genuine Expedia guest review
"Expected much nicer for the price."
The hotel is definitely in need of a major remodel and update. The public areas were pretty good, though the pool area needed some attention and the water park needs to support capacity better. Definitely the rooms were not what we expected. While the room was fairly spacious, amenities and comfort were sorely lacking. We had to get extra pillows and […] the choices seemed to be between small and flat or fat but lumpy...the blanket was not big enough for our bed, and no cover/bedspread we could use to compensate. The sofa bed mattress was very worn-yes those aren't the greatest things anyway but even my 6 year old complained of discomfort on this mattress. The clock didn't work correctly and neither did one of the bedside lamps. The a/c ran loudly the entire time we were there but never cooled as expected. No micro or fridge available. The bathroom was exceptionally small and cramped & very poorly lit by a single light on a timer switch-very annoying! Neither the sink nor tub stopper worked, the ceiling was low and tiles fit improperly, toilet paper holders didn't work, rough rusty spot in tub, grab bar in tub unnecessary and poorly placed-3 of the four of us banged our arms on it while rinsing our hair. Just overall...I've had much nicer bathrooms & rooms in much cheaper hotels! The convenience of the water park was overshadowed by our disappointment. And while the park was ok, it was not as good or large as expected for the price either. We will go somewhere else next time Read moreGenuine Expedia guest review
"check waterpark hours before reserving"
Unfortunately, the waterpark was closed the entire week we were there over spring break. I wish it was more prominently posted on their website. The hotel is OK, lukewarm shower water and 2 of the 8 ice machines worked. They have a nice pool in the hotel as well.Genuine Hotels.com guest review
"Not worth the money!"
This hotel could use some updating. The rates that this hotel charges defiantly do not reflect in its quality. The Ice maker did not work in our hallway. There was standing water on the floor from some kind of leak down the other hall. The room was sub par with nowhere but the bathroom to plug the coffee maker in. The top pillows had stuffing that was […] falling apart inside. The bath water was not very hot. The thick curtains didn't even have tracks all the way a crossed the sliding glass door so you couldn't shut them. The pool was very cold and the water park was not included. Lastly I asked if I could take a plate of the complimentary breakfast to the room instead of dining in the lobby and was told I must eat where the food was served. Next time I book a weekend trip to Indianapolis I defiantly wont be staying at Caribbean Cove Read moreGenuine Hotels.com guest review
"Had high hopes for the family"
Room service: Non-existent. Cost: Ridiculously high. Cleanliness: We had dirty towels and an unmade bed. Friendliness of the staff: You would have better luck at any gas station. Attentiveness: You're better off talking to a rock. The cherry on top: The whole floor we were staying on was smoking.Genuine Expedia guest review
"Hotel and waterpark showing signs of being "dated""
Thought I had booked a room that included 4 waterpark passes, but found out that the "package" only included 2 passes. The 2 additional passes cost me an extra $50.00! Not sure how that mistake was made, but needless to say I am rather upset over it. Lockers in locker rooms went from quarter operated (75c or $1.00 as I remember) to $6.00 a day for a […] tiny little locker, or $8.00 for a somewhat larger one. Everyplace you looked thruout the hotel, ceilings, wallcoverings, light fixtures, and carpet were in disrepair. In the waterpark, rust stains were quite visible on equiptment and especially on stairs. Shortage of inflated tubes for patrons to use, people standing around waiting on a free tube to use. Read moreGenuine Expedia guest review
This place is a lot of fun and has the potential to be exquisite, it is just in disrepair and could use some tlc. Overall, we had a fun time.Genuine Expedia guest review
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