"Never cleaned room"
Was not worth it. stayed her for a business trip for 4 days. The entire stay no one came to clean our room. After the first day I called to ask why they have not cleaned or changed the towels. They said they would come in an hour to clean. an hour and a half later no one came. i had to go to the front desk to ask for clean towels. next day same thing, […] no clean towels or cleaned room. third day dame thing. final night I went to the front desk to ask why no one had cleaned our room the entire stay. The lady looked up our reservation and noticed there was an error with the hotels.com reservation and we were not charged for the final night at the maximum rate. So the person only cared about charging me for the extra difference (extra night). it was as if what concern about the lack of service did not matter to them until I told the person "so you dont care at all that I am not a happy customer and your service was terrible, you only want to charge me more money". They tried to back pedal and apologize but I'd had it and just gave her my credit card and told her to charge me and that I would never stay here again. terrible service, terrible hotel for business travel. maybe ok for a family since they have water park and indoor pool but if you are here for work DO NOT stay here. Read moreGenuine Hotels.com guest review
The hotel room was clean and comfortable. It had not been "deep cleaned' as we found goldfish crackers and cards under the pull-out sofa when we used it. the water park was nice. It was a little smaller than expected, temperature was not regulated (entry is near the door so we were very cold and uncomfortable when sitting) was not very clean and there […] were not enough tubes (for rides and the lazy river), but we did have fun. All of the slides were open and the staff were friendly. The location was good with a lot of restaurants nearby. The hotel offered a reasonably-priced buffet for dinner and the breakfast buffet was good too. Read moreGenuine Hotels.com guest review
"Call before making reservations"
Went to this hotel because of indoor water park, paid $20 a person to get into it and shivered the whole time. The ventilation system wasn't working in the water park so they put on this huge fan that blew cold air. Would have never gone in if we had known that ahead of time because my kids were freezing and didn't want to stay. I would call to make […] sure everything is in working order because otherwise it is a waste of money. Read moreGenuine Expedia guest review
"Hotel old/water park okay"
Would not stay at this hotel if not for the water park. The staff was friendly during face to face check-in but then ignored you when you were waiting in line and did not give correct information when asked, so I ended up running back and forth to the front desk. The rooms are old. The main bed was okay but the pull out couch was horrible. My 12 year […] old son, who can sleep anywhere, did not sleep well on it. My kids had a BLAST at the water park. However, from an adult perspective, the upstairs concessions area floor was gross, very sticky, and the bathrooms were not very clean. There was never soap in the women's bathroom the 2 days I was there. I would look into other water parks first. Read moreGenuine Expedia guest review
No room service and they said there was. No working refrigerators. Hardly anyone ever answered phone at reception. Probably will never go back. Bad experience.Genuine Expedia guest review
The room we had was decent, but the tub above us leaked into ours. The staff was on it. The problem was that the other rooms were worse(we moved 3or4 times). I do not fault management. It's the owners. They need to remodel.Genuine Hotels.com guest review
"Believe the horrible review/ratings"
Hotel is outdated, unkept and in need of a severe cleaning. During a 2 day stay, room was not cleaned after the 1st night. Bed and room had no blankets. Bathroom was moldy and rusty. Towels and sheets were greyish and well washed past expiration date. Water park never had towels available for use. A hotel stay should be a mini vacation away from home […] but at Carribean Cove you long for the simple comforts of a clean and pleasant home. We would have been better off staying at a regular hotel with a simple pool and probably at a cheaper hotel rate. Read moreGenuine Expedia guest review
The room was clean, beds were hard, service was good and food was good. The kids said the water was cold otherwise they enjoyed the waterpark.Genuine Expedia guest review
Front desk employees were extremely rude. I was given a room with a dirty and clogged toilet and then forced to switch. My original room type that I had booked was not even available! Everything was severly outdated and the desk was definitely understaffed. The waterpark was gross. They only bother to clean up once a day in the evening. I will never […] stay there again. Read moreGenuine Expedia guest review
Hotel is old, moldy and needs some serious work. The bed, pillows, bathroom were in terrible shape! Very disappointing.Genuine Expedia guest review
"Expected better for the price"
Coffee maker lacked a pot, nobody answered the phone at room service or desk, water are was for tots.Genuine Expedia guest review
"Expected much nicer for the price."
The hotel is definitely in need of a major remodel and update. The public areas were pretty good, though the pool area needed some attention and the water park needs to support capacity better. Definitely the rooms were not what we expected. While the room was fairly spacious, amenities and comfort were sorely lacking. We had to get extra pillows and […] the choices seemed to be between small and flat or fat but lumpy...the blanket was not big enough for our bed, and no cover/bedspread we could use to compensate. The sofa bed mattress was very worn-yes those aren't the greatest things anyway but even my 6 year old complained of discomfort on this mattress. The clock didn't work correctly and neither did one of the bedside lamps. The a/c ran loudly the entire time we were there but never cooled as expected. No micro or fridge available. The bathroom was exceptionally small and cramped & very poorly lit by a single light on a timer switch-very annoying! Neither the sink nor tub stopper worked, the ceiling was low and tiles fit improperly, toilet paper holders didn't work, rough rusty spot in tub, grab bar in tub unnecessary and poorly placed-3 of the four of us banged our arms on it while rinsing our hair. Just overall...I've had much nicer bathrooms & rooms in much cheaper hotels! The convenience of the water park was overshadowed by our disappointment. And while the park was ok, it was not as good or large as expected for the price either. We will go somewhere else next time Read moreGenuine Expedia guest review
"check waterpark hours before reserving"
Unfortunately, the waterpark was closed the entire week we were there over spring break. I wish it was more prominently posted on their website. The hotel is OK, lukewarm shower water and 2 of the 8 ice machines worked. They have a nice pool in the hotel as well.Genuine Hotels.com guest review
"Not worth the money!"
This hotel could use some updating. The rates that this hotel charges defiantly do not reflect in its quality. The Ice maker did not work in our hallway. There was standing water on the floor from some kind of leak down the other hall. The room was sub par with nowhere but the bathroom to plug the coffee maker in. The top pillows had stuffing that was […] falling apart inside. The bath water was not very hot. The thick curtains didn't even have tracks all the way a crossed the sliding glass door so you couldn't shut them. The pool was very cold and the water park was not included. Lastly I asked if I could take a plate of the complimentary breakfast to the room instead of dining in the lobby and was told I must eat where the food was served. Next time I book a weekend trip to Indianapolis I defiantly wont be staying at Caribbean Cove Read moreGenuine Hotels.com guest review
"Had high hopes for the family"
Room service: Non-existent. Cost: Ridiculously high. Cleanliness: We had dirty towels and an unmade bed. Friendliness of the staff: You would have better luck at any gas station. Attentiveness: You're better off talking to a rock. The cherry on top: The whole floor we were staying on was smoking.Genuine Expedia guest review
"Hotel and waterpark showing signs of being "dated""
Thought I had booked a room that included 4 waterpark passes, but found out that the "package" only included 2 passes. The 2 additional passes cost me an extra $50.00! Not sure how that mistake was made, but needless to say I am rather upset over it. Lockers in locker rooms went from quarter operated (75c or $1.00 as I remember) to $6.00 a day for a […] tiny little locker, or $8.00 for a somewhat larger one. Everyplace you looked thruout the hotel, ceilings, wallcoverings, light fixtures, and carpet were in disrepair. In the waterpark, rust stains were quite visible on equiptment and especially on stairs. Shortage of inflated tubes for patrons to use, people standing around waiting on a free tube to use. Read moreGenuine Expedia guest review
This place is a lot of fun and has the potential to be exquisite, it is just in disrepair and could use some tlc. Overall, we had a fun time.Genuine Expedia guest review
"if only the rooms were as awesome as the pool."
The heat did not work in our room, 366. And while taking a shower the water never got hot enough. Origanally we were staying in a king size room but my fiancé wanted one with a balcony so we could look out at the pool, the slidding glass door didnt want to open.. We only stayed one night. But if you stay here wait till the weekend because thats when […] the indoor water park is open. If only we knew that before paying 80$ for a room that was not avertised and we never knew about that water park was closed On the weekdays. Im really dissopointed. But if all that dont matter and you want a quiet place to go and relax with your love one , Caribbean cove is a decent place to go. Read moreGenuine Hotels.com guest review
"will never go back"
the reason the room was rented was because of the water park... total time my kids spent in the water park total for 2 days was about 2 1/2 hours... the fisrt night 2 accidents happen in the water park because they have very young immature life guards that played around themselves... so they shut it down... next day the pool nor the water park was open […] until late.. pool due to maintainc... the waterpark due to employees not showing up for work.... everytime we went downstairs our room keys would deactivate which ment another trip down stairs... room movies say 14.00 u actually get chargred 19.99. not all the channles worked.... advertised hbo there was no hbo..... hallways the first night had a rotting flesh smell..... next morning was very strong skunk smell.... my sister found a cockroach in her shoe... trash in all hallways and elevators.... i could go on and on.... i will never take my family there again and will discourage anyone who plans to do so Read moreGenuine Hotels.com guest review
The hotel was full to capacity with pool parties. I was checked into a room that had NO TOWELS and the fluorescent light in the bathroom not working. I called housekeeping several times for towels and was told that towels were in high demand and it would be awhile before they can get some to me. I finally grab a couple of towels from a housekeeper's […] cart passing in the hallway. If it wasn't for those towels, I would not have had any. Housekeeping never sent any. Read moreGenuine Expedia guest review
Ok place. Fun water park for kids. Needs a lot more attention to cleanliness in & around waterpark, arcade and snack bar. Friendly staff!!Genuine Expedia guest review
Not good. Hotel seems to be on its way out of business. Very unkept...lots of stuff broken, unclean. And worst yet....false fire alarm at 3 am. No sleep after that. Breakfast....NOT good. Food at waterpark..not sure because they were so behind we never got to order. Then we found out there was nowhere else in the hotel to eat. But on a more positive […] note, the waterslides were fun. Read moreGenuine Expedia guest review
"daughter's birthday party"
very disappointed since the cost was so much, Ive paid less and gotten better rooms at other hotels. The breakfast that was $7.99 was absolutely awful! Ive had better free breakfasts at other hotels. Overall would not book this again.Genuine Expedia guest review
The waterpark was closed. They let us know the day before it was not going to be open due to maintenance. Nothing was given to us to accommodate the inconvenience. To top it off we found a roach crawling on the wall in the hallway by our room and we let the front desk know we got an ok.Genuine Hotels.com guest review
"Great location, Needs renovated, Old"
We have stayed at this hotel before for the waterpark. (This stay the waterpark was closed due to a boiler issue). It is VERY VERY run down and in need of attention and a remodel. The bathroom showed lots of wear and tear (even mold and rust). Couldn't tell if it was clean or not. The 2 beds were small (fulls?) and uncomfortable with hardly any covers […] on them. The heat seemed not to be working properly either. The best part was that the place was practically empty since the water park was closed. Breakfast wasn't too bad either. For the price, there are better places in town to stay. Read moreGenuine Expedia guest review
The hotel is very dated. The heat in our room did not work. We had to change rooms. The only restaurant would not allow kids! We had to take the dinner to go.Genuine Hotels.com guest review
We stayed at Caribbean Cove the first week of January. The staff was excellent. Very friendly and attentive. The rooms were clean and comfortable. The facility has obviously seen better days. It looks like they are strapped for cash. The elevators were in bad shape. Everywhere we looked were signs of wear and tear that we would not see at other hotels. […] We had a great time, though. If you don't mind asthetics, it's a good place to go for a family getaway. I really hope someone invests in the upkeep of the facility. It could be much better than it is. Also - they need ALOT more towels in the water park! Read moreGenuine Expedia guest review
"was disappointed with waterpark/hotel"
The hotel stay was a disappointment. I paid for a weekend hotel/waterpark package. My child and I arrived on Saturday evening and checked out various areas of the hotel including about an hour of waterpark time. The next morning a snow storm prevented many of the hotel employees from coming into work thus shutting down the waterpark. I do understand […] that weather can not be prevented but I should have been given a credit or refund for the loss of the waterpark. I could have stayed at another hotel and paid less. Read moreGenuine Expedia guest review
Went to Indy for a Dr. app for my son. We have stayed here before a few years ago and wanted to go back. Didn't know that the Water Park was not open during the week only on weekends. Probably would of stayed somewhere else had we of known. First thing no one had been in the room in quite awhile. The clock was never changed and was an hour ahead still. […] The toilet didn't flush so maintenance came and fixed it. Also the sink drained very slow and was fixed also. Some of the channels on the tv were "snowy" and was fixed also. Would probably stay here again but only when the water park is open. Read moreGenuine Hotels.com guest review
"Hotel with indoor water park"
Stayed with grandson to visit water park. Hotel shows its age and wear but room was clean and everything was in good working order.. Both hotel and watermark are in need of renovation and see some limited signs of improvement over the course of several visits to the water park. Place has potential and hope they make the investment. Restaurants have […] limited offerings, another area of improvement but service was good, prices reasonable and the food was ok. If dining in hotel restaurant recommend ordering off the menu vs. the buffet Read moreGenuine Expedia guest review
"Nice enough place"
Room was comfy. My 10 yr old niece had a great time. It was a little older building but very nice and friendly staff.Genuine Expedia guest review
I liked the appearance of the hotel until I got into our room. It was dated, ugly and musty smelling. That was a disappointment after seeing other parts of the hotel and thinking the quality was much higher. The bathroom appeared to have mold around the tub, which could have been the smell that was obvious from the moment we opened the room door and […] walked in. I do think everyone on staff was exceptionally professional. Read moreGenuine Hotels.com guest review
Our room Had no water, toilet, shower or sink and no working phone. We reported this to the front desk at 4:30 when we returned at 1am nothing had been done and we had to change rooms.Genuine Expedia guest review
"Nice hotel for a night."
The staff were all fantastic. They were very nice to me while I was checking in while they were dealing with some very difficult customers. The hotel room was clean and cozy however the room itself left a lot to be desired. The lock on the door was broken, the toilet paper was just sitting on the floor and not on the roll, and there were multiple rips […] on the sheets on the bed. Not a bad place if your looking for a place to stay for a night but not if you're looking at an extended stay. Read moreGenuine Expedia guest review
"Older hotel way past it's prime"
I would not stay here unless it is just for the waterpark. 2 star hotel with friendly staff but everything is out of date and worn.Genuine Expedia guest review
"Nice wate park, poor hotel"
The hotel is run down and the staff is rude. However, my family had a great time at the water park, so if this is your main focus it may be worth it.Genuine Expedia guest review
MY SHOWER DID NOT WORK, THERE WAS NOT A OVER HEAD LIGHT IN THE BATHROOM. mY CO-WORKER ROOM WAS ABOUT THE SAME. i HAD LEFT EARPHONES IN MY ROOM WENT BACK IT HAD BEEN CLEANED THE CLEANING LADIES SAID THEY HAD NOT SEEN THEM. i WENT BACK TO GO THROUGH MY LUGGAGE AGAIN I DID NOT HAVE THEM. I went back to room to look again to look around and low and behold […] they were in the cleaning lady pocket...HUMMMM. Read moreGenuine Hotels.com guest review
"front desk services"
The front desk receptionist was very unprofessional and over-charged my card for unauthorized charges, one for 25.00 and another for 26.00! Why were there 2 unauthorized charges after I had already paid for the room? There were no receipts for the charges after leaving the hotel, so I was unaware of the costs on my account until later on. Also, one […] of the front desk workers' was very pushy, trying to make me pay for a larger room. 100 percent unprofessional. I will never stay at this hotel ever again and will spread the word to all my friends about the horrible services that this hotel provides to their customers. Read moreGenuine Hotels.com guest review
"Good meeting bad room"
The meeting rooms were good and sales staff helpful. My shower did not work. Light in bathroom did not work. Co- workers toilet did not work. I had left headphones in room went back to get them maid was in room she said she had not seen them I went back to my car to make sure then went back to room and low and behold she had them in her pocket. The […] hotel staff did not say anything about are challenges. Read moreGenuine Hotels.com guest review
It was what I paid for. Nothing too fancy, but an alright stay. No major complaints!Genuine Hotels.com guest review
The hotel itself was nice. Lots of room, good condition, plenty of amenities. The water park was average. Where they seriously failed was in the customer service. At $200 plus a night there was no breakfast, trying to get a towel at the waterpark was almost impossible. The lifegaurds were understaffed to the point they would shut the pool down for 20 […] minutes at a time in order to give the guards a break. The evening receptionist was most helpful. The morning receptionist didn't even respond. Overall, the kids had fun, but the adults were not satisfied at all. Read moreGenuine Hotels.com guest review
Pillows and bed are you comfortableGenuine Hotels.com guest review
I had stayed at this hotel years ago when it was a Holiday Inn and it shows some signs of age but not badly. The thing that disappointed me the most was that none of the restaurants or bars appeared to be open, so if I wanted to eat, I had to go off premises. For a hotel that calls itself a conference center, not having food/drink available is not a […] good thing. The room was comfortable and I heard no other noise from outside the room while there. As I said, the place could use some minor repairs and a little updating, but it was a very good place to stay for the price I paid. I just wonder how long they can remain in business, though. I noticed that not many of the hotels surrounding it were busy either, so I wonder what is up with that part of Indy. Maybe it was just a slow night for everyone? Read moreGenuine Hotels.com guest review
"Caribbean Cove Hotel"
Great price, so I was not expecting many perks. Check in was fine, their computer was down, so I didn't get a receipt. Free internet worked great. My room did not have any towels for the morning. There were only two hand towels for towels in the room. One was stained/dirty, I didn't look at the second hand towel.Genuine Hotels.com guest review
"Not A Total Loss"
Actually the hotel stay was nice. It was clean, the front desk folks were very friendly, and the breakfast staff and food was good. I was, however, disappointed that the waterpark was only open on weekends so my kids missed out. Actually that was the whole purpose of staying there but it was fun nonetheless. There was another pool that they were able […] to utilize. Read moreGenuine Hotels.com guest review
Do not listen to all the bad reviews on this hotel. I stayed there October 21,22,23 2013, in room 480 and loved it. My kids and I had a blast at the water park. It is a little overpriced. I think hotel guest should get a discount. The pool and spa were really nice. Everything in our room worked, and was clean. The staff is super friendly. At first we […] got put in a room close to the water park, but really wanted a balcony room. The staff said no problem and moved us to 480 in no time at all. There breakfast bar in the morning is good and free. The only thing is there pancakes are a little bland. I will be staying at this hotel anytime I come to Indianapolis. At my checkout I was given 4 free bands to the water park, for my next visit. Love this hotel!! Don't understand why people are giving this hotel a bad review:( Read moreGenuine Expedia guest review
Make sure you call before you book if you want to do the waterpark. My kids were very disappointedGenuine Hotels.com guest review
"Run down, smelled, loud furnace, water park closed"
Took 3 rooms to get a decent one, first one door was broke, second one was freezing cold and smelled like cigarettes. hotel looks like it used to be very nice but is now run downGenuine Expedia guest review
"This hotel has deteriorated and is a mess!"
There was a blood stain on the sheets on one of the beds. The tub was so gross, with what looked like drops of blood, I didn't want to use it. The bathroom door was falling apart at the bottom with several pieces of wood missing. The bathroom floor was also very stained.Genuine Expedia guest review
"Good hotel bad water park"
We were happy with he hotel however the water park was disappointing. It was smaller than expected with virtually no area for our three year old son to play. There were a bunch of big kids in the shallow water where he would liked to have played. It would be nice to have a designated area for those under 40" or so. The water was also very cold and our […] son did not want to stay in the water. He is usually in the pool 3-4 days per week throughout the summer so it had to be very cold. They also had no towels the two times we tried to go there during our stay. The indoor pool area for the hotel was nice though and we ended up spending most of our time we would have been in the waterpark in the pool. Read moreGenuine Hotels.com guest review
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