"Service less than desirable"
Took 45 min to check in due to staff shortage, service was awful. We requested towels several times and never got them! Kids enjoyed the water park, with what little time we had. My daughter also left her prescription glasses behind and it took them 4 hours to call me back after checking the room, only to tell me they couldn't find them. I went up there […] and found them in the drawer between the beds. Very frustrating. Read moreGenuine Hotels.com guest review
Friendly staff, great breakfast.Genuine Hotels.com guest review
Friendly and helpful staff. The lobby was clean, spacious and cool. Key access to upper floors on elevators, appreciated. Getting off the elevator, I immediately noticed how stifling hot the hallway was, when I opened my room, it too was hot and stuffy. I noted the face plate was off the thermostat control panel and ceiling tiles were missing near the […] door. I called the front desk and was immediately given a different room. This one was noticeably more cool. It would be appropriate to have individual refrigerators for each room instead of a communal one right off the elevator. Very unsanitary and anyone could just come along and take your stash. That really bothered me and cheapened the whole experience. Read moreGenuine Hotels.com guest review
The staff was very freindly, we went to the lounge and enjoyed a few drinks. The people were great to talk to, The room was very clean and price was reasonable.Genuine Hotels.com guest review
"Hotel is starting to get tired"
We visited the week before Labor Day and the water park was closed despite the website not making that clear. The pool was having ph problems and was closed most of the stay as well. The hotel is starting to get tired with lots of worn things like the rusting bathtub and other bits and pieces. The air conditioner could not keep the 5th floor room cool […] in the August heat. That being said, the hotel staff was friendly and gracious and made sure that the pool was ultimately opened and the heater turned on. Staff = good folks. Facilities = needs improvement. Read moreGenuine Hotels.com guest review
It seems like they just don't careGenuine Hotels.com guest review
I have had better experiences in third world countries. The staff was very rude. The only thing that seemed attractive to me from this hotel was the water park, and swimming pool, and it turned out they were closed. I wish they would have posted that somewhere on their website, before I payed. Overall very disappointing stay.Genuine Hotels.com guest review
When we arrived, we were given a key to a room which was already occupied, so we had to go back tot he desk to get another room. We were a little disappointed in our room. My daughter stayed there last year and had a nice room. Our room was near the pool. There was no place for the toilet tissue roll. The holder was the kind you use for paper towels. […] The room was dark, needing more light and the bath towels were very cheap! The breakfast buffet and dinner meal were very good. The hotel is very kid friendly. We had a 2 year old who was all over the place in the restaurant; however, the staff was very courteous towards us. The staff was very helpful and friendly. Read moreGenuine Expedia guest review
"Hotel has really gone downhill"
This is the 4th time I've stayed in this hotel. It was always a very nice hotel. This time there were little ants crawling around in our room, carpet was lifted up throughout the hotel, and ceiling tiles were pushed up. I won't go back.Genuine Expedia guest review
I was only there for one night, but enjoyed my stay very much! I will stay again, the price was very reasonable and would make it easy for me to come back.Genuine Hotels.com guest review
We had no hot water for a whole day and no working toilet for an evening. Had trouble getting phone to work to even report problems. Location great. Pools were fun. View out window was concrete wall. Breakfast buffet was terrific. Also could have always used more towels.Genuine Hotels.com guest review
"No hot water"
No hot water both nights i stayed no ice on the floor the water slides broke down this hotel could be really nice if they puy little work into it but for now i would not go backGenuine Hotels.com guest review
"not even a full star hotel"
THE OVERALL LOOK OF THE HOTEL WAS FANCY BUT ONCE WE GOT TO THE ROOM IT WAS GROSS. THE WALL PAPER WAS PEELING FROM THE WALL, THE VENT IN THE BATHROOM HAD TRASH STUFFED INTO IT, THE SHOWER HAD SOAP LEFT DRIPPING DOWN THE WALL FROM A PREVIOUS GUEST. THE ICE MACHINE ON FLOORS 1,3,AND 4 WERE ALL BROKEN SO WE HAD TO RUN ALL AROUND TO FIND ICE. THE SODA MACHINE […] HAD IMPROPER PRICING FOR THE SELECTED ITEM AND THEN GAVE ME THE WRONG ITEM. THERE WAS ALSO A RENOVATION GOING ON ACROSS THE STREET AND IT LOOKED AWFUL, THE ONLY GOOD THING WAS THE WATER PARK AREA,WHICH WAS ALSO UNDER CONSTRUCTION BUT COST ADDITIONAL MONEY ON TOP OF THE ROOM RATE, IT WAS ALL OVERPRICED AND NOT WORTH HALF THE RATE IT SHOULD HAVE BEEN. I WOULD NOT GO AGAIN. Read moreGenuine Hotels.com guest review
One night stay nightmare! No water!!!really at a water park hotel. Then when the water came on only cold water. We had to switch rooms then it was to a room that wasn't clean yet from previous guest just to get a hot shower an get the heck out of there!!!!!Genuine Hotels.com guest review
I was excited to bring my 2 grand children there.when I arrived I was told my bill was 156.00 instead of the 120.00 online,ok no big deal paid it.the entry was beautiful.went to our room and noticed some of the bathroom tiles close to the floor were cracked and some missing,ok no big deal.o the waterpark,very nice and clean.at on point the wadding pool […] had to be closed for a accident from a child ok good they cleaned it. upstairs to go to the arcade with my 4 year old grand daughter,on the way up the stairs noticed several steps with the metal trim hanging and could very easily cause a serious injury.the arcade was closed as well as the pizza hut.upstairs not very clean. .back downstairs and nobody knew when it would be open or if it would open at all,disappointed.to a small eating area by one of the hotel pools,not very much to choose from ,no we don't have that!.to a restruant to eat,the food was good and the server was very nice,but noticed a white bucket in the center of the room catching water from a drip in the ceiling.i at that point chose not to stay overnight I thought this was one of the better hotels,i wnet to the desk and voiced my concerns I received my money back and we left.i was very disappointed and will not recommend anyone to stay here.the hotel needs major maintance Read moreGenuine Hotels.com guest review
Nice stay. good staff, breakfast was good and room was pleasant. Location was a bit far but in general we liked our stay thereGenuine Expedia guest review
"Nice little get away in town"
My kids and had fun but did not like the fact I was told late check out was 2:00PM but was rushed to leave at 12:00PM Breakfast was ok but there was no order in their restaurant would have rather eaten in my roomGenuine Expedia guest review
We had stayed here on other occasions and liked the location. Noise had not been a problem. However, this time, it was a big issue. After numerous calls to the Front Desk ("We don't know where Security is."), it finally got quiet. There were also some housekeeping issues (towel shortage, flooded bathroom). It took several hours to get towels, but maintenance […] quickly took care of the bathroom. The manager on duty the following morning was great to work with, explained about the towel situation, and gave us free meals. Read moreGenuine Expedia guest review
I thought when i booked the room it was suppose to be a two room w/ double beds. When got in room was just plain boring room no fridge,no microwave. The pool was very nice and clean. The breakfast though was probally one of the worst I have had while staying anywhere. Most of the food had no taste and the waffle sticks were like eating paper even w/ […] drowning them in syrup. Read moreGenuine Hotels.com guest review
It was a dingy hotel and well past its prime. The lighting in the public areas was low & dark. The staff, while some were nice and meant well, most were just going through the motions with no care to detail. Cannot recommend this establishment.Genuine Hotels.com guest review
I travel a lot with my daughter and two grandchildren and this was my observation at the Caribbean Cove Hotel & Water Park- when we arrived there was no toilet tissue only kleenex on bathroom sink-I believe by design; they ran out of drying towelsand the recommendation was to use the sheets; some of the outlets had no covers; the air condintions in […] our room and others went out; carpet in pool area needs a cleaning like last year. This hotel needs a good inspection based on the number of rooms and the number of ppl that were in that small pool. To be a water park hotel why did you run out towels or did you. We only called one time for a change of towels. Never again Read moreGenuine Hotels.com guest review
Staff very nice , however hotel starting to feel ran down, needs a good cleaning, and in need of some updatesGenuine Hotels.com guest review
Our room had an air conditioning unit that went on quite frequently, kind of made it hard to sleep. The 2 ice machines I went to first did not work, but I was able to find one down a long hall that worked. (there was an employee who worked there and was really nice and helped me find a working ice machine) The complimentary breakfast was very nice, […] and the staff were really, really nice. The beds were very comfortable. Read moreGenuine Expedia guest review
"Overall ok but few things lacking"
The water park was fun. But.... towels were a problem! Better to bring your own!! Phone service was non-existent, so there was no way to contact the front desk with requests or problems. Breakfast was good. Half hour to the Zoo.Genuine Hotels.com guest review
"Dirty room and a nasty dirty curtain"
The room was a mess, ther was trash on the floor! The beds were clean and comfortable! The bathroom was floor had hair on it! I was not pleased. But they did give us a discont thank uGenuine Expedia guest review
LOBBY VERY DARK, GOOD RATE. VERY FRIENDLY AND HELPFULGenuine Hotels.com guest review
"Ehh...I'd choose differently."
I got a good deal on this room, and the staff was friendly enough even though check-in took awhile... I'd blame that on outdated tech though. The bed was comfortable and the shower was nice, but the toilet seat had nasty looking corrosion, and there were certain areas of the bathroom especially that clearly hadn't been cleaned anytime recently. I didn't […] use it, but the hair dryer for example was covered in black dirty spots that wiped right off had it actually been cleaned. The hallways in the back smelled awful, the ice machine didn't work, there was a 2 inch gap under the door, and the elevator made extremely loud clanking sounds. The wifi didn't work either. I'm really not one to complain at all, but it just seems that maintenance has been somewhat seriously neglected here. I didn't feel uncomfortable, and it worked, but I probably wouldn't stay again even at the rate I had. Read moreGenuine Hotels.com guest review
"Horrible terrible experience"
water park was not open staff was very unpleasant and difficult to work with room was a dumb! And that is putting it lightly TimGenuine Hotels.com guest review
"Water Park closed for repairs."
We used to live in this area and have stayed at the hotel once before, but back when it was a Holiday Inn. It was probably 10 years ago. Check in was very long and we were only 2nd in line. Much of the issue was due to working things out with the family before us regarding the water park being closed. Yes, they had an alternative, some water park over […] in Carmel you could go to. That's pretty inconvenient though especially if you are traveling with kids. I'd booked through a 3rd party and prepaid at that. There was no dust ruffle on the bed and no blankets in the room at all. I looked. The room appeared to be clean. The shower faucet was missing the top cap, so all you had to pull up for the shower to come on was an ineffective metal stick. Much of the water for my shower ran out the spicket. The 2 florescent bulb fixture over the sink only had one partially emitting light and the other can light ran on a timer, the max time option was 15 minutes. Yes, got a little dark before I finished showering. Read moreGenuine Expedia guest review
I won't go back to stay in this hotel staff is very good but worst room old building and smell like mold musty sweatGenuine Expedia guest review
We were just looking for an overnight hotel for not too much money, but still nice. This hotel met all of those requirements. If I had little kids, I would probably go back for the waterpark.Genuine Expedia guest review
"water park kaput"
Probably our own fault for not calling the night before, but we booked a week ahead and when we arrived the indoor waterpark was broken. This is the only reason for us to pick this hotel over another place.Genuine Hotels.com guest review
We checked in at 11:15 at night and were told that breakfast would be served the next morning. When we went to check out the following morning at 7:00 there was a sing posted stating there would be no breakfast. One would have thought they could have at least set out some fruit and pastries.Genuine Hotels.com guest review
The staff was nice but the hotel was a little outdated. My room was not the cleanest my sheets were dirty looked like blood stains yuck! The wall paper was peeling abd the free breakfast station was messy.Genuine Hotels.com guest review
Would not stay there again. old and outdated....Genuine Hotels.com guest review
"great staff---all of them--gotta fix the air"
I wanted to ignore the reviews.....they upgraded us to 4th floor executive suite because bed in original room wasn't queen. The air conditioning had problems---great room and bathroom and comfy beds....they even switched us to room with pool view. great free breakfast and staff, cold hotel pool, great hotel hot tub, but the air conditioning has to be […] upgraded. We had a great conference and the facilities for meetings were suitable, with an efficient way for us to order lunch. breakfast included was great, servers were wonderful and cafe lunch prices were most reasonable in a very well decorated, cozy atmosphere. Read moreGenuine Hotels.com guest review
"Nice hotel, great for kids"
Just stopped for the night, enjoyed the lounge and breakfast buffet.Genuine Expedia guest review
"needs a face lift"
Staff was nice and accommodating but the whole hotel needs a deep clean and a face lift. Had to change rooms once due to ants. Neither room had towels like they were supposed to. Probably won't stay there again.Genuine Hotels.com guest review
"No housekeeping service."
Main entrance well maintained. Other entrances dirty: leaves, cigarette butts around doors and sidewalk. Entrance B door not secured. Older, darker feel to hotel. Older water park with three slides, small lazy river, nice toddler area so older children weren't impressed. Regular pool very nice so children chose to swim.Genuine Hotels.com guest review
"Rooms are run-down"
The rooms in this hotel have seen better days. Our mattress was worn out and uncomfortable. Toilet paper holder was broken, and toilet didn't flush properly. Coffee maker in room was broken. And this was in the room that they moved us to after we complained about the first room (in which the caulking around the tub had black edges that were either mold […] or old griime)! Need I say more? On the positive side, the desk staff were cheerful and customer-focused. Read moreGenuine Hotels.com guest review
I plan on going back the hotel staff and rooms were greatGenuine Expedia guest review
It was awful everything was closed nothing to do. Rooms were not very clean. Beds were hard. Will never return to this hotel again. Very run down.Genuine Expedia guest review
This used to be an amazing hotel. Restaurant not open and front end had no idea why. Friendly but place looked abandoned. If I were using the park it'd be all to myself.Genuine Hotels.com guest review
The fourth floor executive level was clean and had a general use kitchen with coffee and sparsely stocked fridge. Rooms were nice and comfortable. Will stay here again.Genuine Expedia guest review
"A Very Pleasant Surprise!"
When I found out where I would be staying, I was a little concerned about some of the reviews. I need not have worried. The hotel is under new ownership and they're pouring money in. Although it will never again be a "new" hotel, everything is being replaced or repainted. They started with the accomodations and I was told that they'll be upgrading the […] water park at the end of the summer season. Read moreGenuine Expedia guest review
Was in area for business and was able to get a room here at the last minute. I was really looking forward to using the water park and was disappointed to learn that it would not open for a couple of weeks, but I did enjoy the indoor pool and hot tub anyway. My room was fine with the exception of the adult movie that had been purchased by the previous […] guest and was very glad that my family was not with me for that reason, but the staff took care of it for me so I could use the t.v. The breakfast was absolutely wonderful!!! I had an overall pleasant experience and will return when back in the area. Read moreGenuine Expedia guest review
Dirty and stinky, no way this is close to a 1 rating. Don't enter! Hallways are dirty and mold smellingGenuine Expedia guest review
Somewhat expensive for quality of facility. Housekeeping needs upgrade but staff very helpfulGenuine Hotels.com guest review
"Needs MAJOR updates!!"
While the pool, hot tub, lobby and staff were good, the cleanliness and comfort of the room were not so good:-( The carpet needs drastically cleaned or changed, bathroom needed more cleaning, the mattresses were VERY old and uncomfortable. We stayed 2 nights...first night air conditioner worked, but 2nd night air stopped working when getting in bed. […] Too late to get someone to look at, so we suffered through the night. Should never have to worry about air not working or going out in hotel!! They need to call Hotel Impossible, NOW!!! If no issues, I would gladly recommend hotel to a friend!!! Read moreGenuine Expedia guest review
"Don't stay here"
Our room had mold in it. When I complained they said they couldn't do anything about it. Room was 85 degrees had to call maintenance to fix it. Just one thing after the other.... I would go out of my way NOT to stay here again. Worst hotel I have ever stayed in.Genuine Hotels.com guest review
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