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Situated in the heart of Minneapolis, Courtyard Minneapolis Downtown is a family-friendly hotel close to University of Minnesota-West Bank Campus, Guthrie Theater, and Weisman Art Museum. Also nearby are Mall of America Field and University of Minnesota-Minneapolis.
Dining options at this family-friendly hotel include a restaurant and a bar/lounge. Complimentary wireless and wired high-speed Internet access is available in public areas and an Internet point is located on site. This 3-star hotel features business amenities including a 24-hour business center, small meeting rooms, and audiovisual equipment. The staff can provide wedding services and event catering. Additional amenities include multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby. Guest parking is available on a limited first-come, first-served basis (surcharge). Nearby parking is also available for a surcharge. This is a smoke-free property.
The 265 guestrooms at Courtyard Minneapolis Downtown include complimentary newspapers and coffee/tea makers. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with premium satellite channels and pay movies. Additional amenities include hair dryers and irons/ironing boards. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
A “hot dish” of arts and industry, downtown offers 8 miles of skyway connecting retailers and eateries. At night, big-name acts visit Target Center Arena and First Avenue, a rock venue immortalized in the Prince film “Purple Rain.” Arts lovers take to the Guthrie Theater and Walker Arts Center, while sports fans catch the Minnesota Twins at the Metrodome.see all hotels in Minneapolis
"Better than expected"
The hotel and room was very clean. It was central to many good restaurants and bars within walking distance. We would definitely stay here again.Genuine Hotels.com guest review
If you're in your late 20s and coming back for a college football game, this hotel is ideal. I love that I can use the light-rail to take me from the airport directly to the hotel (only about 10 minutes walk from Cedar-Riverside Station). MetroTransit costs me about $2. A taxi to most other hotels this far from the airport is at least $30. So this is […] actually not as expensive a hotel as it looks (if you don't have lots of luggage to haul half a mile). It 's right on the edge of campus and downtown. Staff are professional. Parking is not free, although they are right next to a ramp. Read moreGenuine Hotels.com guest review
"Great Hotel in a great area"
Was very happy with this hotel and the stuff is amazing. Will definitly go back there again.Genuine Hotels.com guest review
Recently refurbished. Modern rooms with outlets everywhere (a big plus for me) and a working height desk tucked under the counter. Good access to transportation including a short walk to the light rail from the airport, and an easy walk to some great restaurants.Genuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown Thank you for your review – it is SPOT ON! At Courtyard Minneapolis Downtown we value connectivity, in multiple ways. We put outlets in convenient places so you don’t have to move furniture or constantly get up to check a charging phone! The light rail has proved to be a great way to connect to downtown Minneapolis. Greater access will be added in the spring with connection to downtown St. Paul and the University of Minnesota. Thanks again for pointing out some of our benefits as future guests will likely find it valuable. We hope to see you again next time you are in Minneapolis. Philip Johnson General Manager
Recently updated and good value.Genuine Hotels.com guest review
The renovations are slick, the location remains excellent for both downtown and university connections, the staff professionally capable and wonderfully friendly--only the price was off. Too high! Would happily stay there again if i had a better deal.Genuine Hotels.com guest review
This place has been rebranded & remodeled. It is much improved in the lobby and the fitness facility. Great location for U of M.Genuine Hotels.com guest review
"Great place to stay for the Twin Cities marathon"
This was a great hotel to stay at for the Twin Cities Marathon. It is close to the start of the race which is the HHH Metrodome. The hotel even checked my bags for me so I could get them after the race. Great service!!!Genuine Hotels.com guest review
"Great Last Minute Choice"
A friend and I booked this hotel at the last minute after having problems with our previous hotel. Before booking, we did see that the hotel was under renovation by Expedia so that was no surprise when we actually got there. Because of that reason though, we gave the hotel a 3 on condition since most of the hotel was under repair. The hotel staff throughout […] our stay were very polite and gave us tips and advice on the surrounding area and even gave us free shuttle drop off and pick up, to and from the local train station. Which also happened to be right next to the Metrodome. There was free wifi service and continental breakfast included with the stay. The room we stayed in was brand new, quite possibly we could of been the first ones to check into that room. Comfortable and lots of room for two people and easily four. Even though this hotel is more on the outskirts of downtown, riding the train is a 5 minute ride. Would of loved to have stayed there after the renovation since it is looking promising. Read moreGenuine Expedia guest review
"Great location, great staff, great time"
Read reviews about hotel, and knew in advance the pool would be closed, and the hotel was under renovation. My friends and I were in town for a Twins game, and had a fantastic time. Can't remember the names of the 2 women behind the front desk who were on duty, but they were extremely helpful and answered all questions we had. Complimentary shuttle […] took us to rail system, which took us to Target Field for 50 cents. Plenty of nightlife surrounding area after returning from game, too. Look forward to returning next year and seeing completed renovations. Again, we knew there would be construction, but it did not affect us at all (noise, dust, etc). Read moreGenuine Hotels.com guest review
"Under major construction"
What you don't know when you bid on this hotel is it's under major construction. And when I saw major, I mean the lobby is drywall and pretty nearly a folding desk for the gals at check in. Getting to the door is a trick in itself. However, the rooms are just fine. We go there during a major heat spell and while the lobby was blazing hot, the hallways […] and rooms were just fine. Hallways were a bit dusty from people tracking drywall but the rooms were clean. Nice big flatscreen TV, great water pressure. And I have to give kudos to the staff, they were all VERY accommodating and went out of their way. We were visiting the UofM campus and we had a shuttle at our disposal (and the driver was very nice and helpful as well) and never had to take our car out of the lot which was reasonably priced at $6 a day. Lots of eating places right next to the hotel as well. This is going to be a beautiful renovation when it's done, so if you don't mind a little dust you can save a ton of money being right in the downtown area until it's completion in fall of 2013. Read moreGenuine Expedia guest review
Aside from the construction on the lobby I hardly noticed this hotel was under construction. Hotel staff was really great and helped me with everything I needed including several free shuttle rides. My room was very nice and clean. Complimentary breakfast included several items I could eat even though I am gluten free. Great stay! I can only imagine […] how awesome it will be when the reno is done! Read moreGenuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown Emmie – I am delighted to hear that you enjoyed your stay with us - even through our renovation process. I am proud of my staff – and my staff is proud to be here. We will have the same helpful staff members and provide the same great experiences as a fully renovated Courtyard by Marriott. I appreciate your feedback - and hope you will come back and stay with us soon to experience all the amenities and upgrades for yourself! Thank you Emmie! Philip Johnson General Manager
"Very helpful staff"
We were very pleased with our stay at the Hotel Minneapolis-Metrodome. The hotel was under construction so that was a mild inconvenience, but the wonderful staff more than made up for that. The front desk person was beyond helpful and every other staff member we interacted with was very friendly as well. Also, because of the construction they offered […] us continental breakfast in the morning and room service at night, which was very much appreciated. The neighborhood was not my favorite, but the hotel was great! Read moreGenuine Hotels.com guest review
"Hotel was under construction."
The hotel was under construction. Lobby boarded up, pavement torn up, loud. Over priced for the experience. Should have been made aware of construction before booking.Genuine Expedia guest review
I was not happy with the fact that we paid over $225 for two hotel rooms and then found out that the hotel was under renovation and had no pool, hot tub, lobby, restaurant, room for continental breakfast. The hotel also does not comp parking even though it is the only ramp anywhere close. Their explanation was that it was privately run ramp and they […] could not control it. Obviously they could control it by contracting with the parking ramp. The most disappointing was that the hotel offered no discount or rebate and then blamed us for not knowing that they were under construction. I was happy that Hotels.com was very helpful and offered us compensation when the hotel would not. Read moreGenuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown Dear Keith, I want to sincerely apologize for the negative experience you had at our hotel. The construction is a noisy, unsightly disruption and I truly regret that we could not offer you our pool, hot tub, lobby, restaurant or a private room for continental breakfast. All of our private meeting space is currently under renovation, so while not ideal, the 5th floor elevator landing is our best option for presenting our temporary continental breakfast. My apologies that we are unable to offer complimentary parking, as well. For guest ease, we package the cost of the parking with the room on your behalf and pass along the parking expense to the ramp owners since the hotel does not own or operate the facility. I am sorry that this was not properly communicated and will be addressed before you stay with us once again. I am truly sorry, as well, that you were not made aware of our construction. Though we have renovation information on our website and online travel agency websites, I understand your frustration with walking into a construction scene without any warning and would also be completely dissatisfied. I hope you come back, Keith, once the renovation is complete so you we can offer you a refreshing, transformed experience from when you stayed with us last. Sincerely, Phil
No where on the Expedia hotel information did it say the hotel was under construction!!! The front desk was on a folding table, the hotel restaurant and LOUNGE was closed. The construction care was staying at that restaurant and they had the vending machines cleaned out!! They did offer a very nice breakfast in the morning to try to make up for the […] inconvenience. Read moreGenuine Expedia guest review
"Great neighborhood but construction incomplete"
We had a mixed experience at this hotel and would definitely wait until Marriot completes construction and remodel-later this year. Location and nearby restaurants are very good and the room was very spacious and comfortable. We could not shower-no hot water. We contacted hotel staff about this and they tried to fix but felt it may have had something […] to do with the construction going on. It should be a great place once the remodeling is done. Read moreGenuine Expedia guest review
"Just What We Needed"
The hotel was under renovations, but the friendliness of the staff and cleanliness of the room, made it easy to look past the construction. Restful night's sleep. A nice touch was the breakfast table at the elevators in the morning. Cereals, fruit, juice, coffee: A quick, convenient snack to start the day.Genuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown M&C - I really appreciate you taking the time to share your experience. Your feedback is quite welcoming and will serve as a great motivator for my team during our renovation. We can’t wait to offer the same restful night’s sleep but in Courtyard by Marriott style. Make sure to come stay again - once our renovations are complete!
"Sign on hotel said "Opening Soon""
You know you're in trouble when there's a fabric sign saying "OPENING SOON!" on the outside of the hotel you're checking into for a week. The hotel has changed ownership and there's *extensive* construction going on. Only one floor is open. The lobby, restaurant, and registration desk are behind barricades and plastic sheeting. Hotel staff sit at a […] small table with a computer near the elevators. They are doing their best under impossible circumstances. Hotel will reopen in August 2013 and should be a good place to stay then. Avoid until then. Read moreGenuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown We are in the process of a complete renovation to become a Courtyard by Marriott. All the construction will lead to incredible features - you and other guests can take advantage of. We’ll have a stylish new lobby that allows you to be social and have a bite to eat - or complete your work in one of our media pods! That and so much more will be dome in August 2013 so that you can take advantage of a new refreshing stay with us.
The hotel is under construction. The lobby is basically a hallway with no restroom. The room was expensive at $159 and very disappointing, The keys and coffee maker did not work. We have stayed at the other Hotel Minneapolis location and expected more from this location.Genuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown Dear Scott, I am very sorry that your expectations for our hotel were not met during your stay in May 2013, specifically regarding the lobby hallway, the dysfunctional coffee maker and keys. While I understand that the construction is inconvenient, please know that we will eventually transition to a brand new Courtyard by Marriott later this summer with an extensive lobby featuring The Bistro – Eat. Drink. Connect. quick/casual restaurant, complimentary coffee in the guest rooms and in the lobby and custom-designed, well-connected guest rooms to offer you the perfect stay. Whether you’re here with us on business, looking for a quiet, productive environment or here on leisure, looking to relax in pure comfort, we cannot wait until you come back to have a transformed, refreshing experience at the Courtyard Minneapolis Downtown. Thank you, Phil
It is a live construction site. DO NOT stay here unless you really enjoy the sound of a jackhammer!!!Genuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown Dear Howard, I am sincerely very sorry your stay was interrupted by the sound of a jack hammer. When you stay at our hotel, whether you are here to have a productive, focused stay or to completely relax, I want you to leave feeling better than you did when you walked in. In order to create the optimal experience for you, we do need to completely renovate and upgrade all of our guest rooms, meeting space, public space and even hotel exterior to accomplish this. Once the construction period is over, please come back and stay with us again so you can experience what it means to check out of our beautifully remodeled, custom-designed Courtyard Minneapolis Downtown feeling like you want to check right back in. Sincerely, Phil
"Hopefully it will get better after the renovation"
1. The hotel is undertaking major renovation. However the whole Saturday afternoon we could not rest because of drilling and other noisy work in the room above ours. 2. We reserved a room with king size bed thriugh Expedia, but the hotel did not have one available and gave us a roo with teo beds. This is the second time such a thing happens to us in […] a little more than a month. 3. Setting the room temperature is very user unfriendly. Many times the fan keeps running and blowing cold air (it was a cold period when we stayed over), although we set the thermostat at 80 deg. Read moreGenuine Expedia guest review
Response by Courtyard Minneapolis Downtown Dear Anonymous, I am so sorry for the drilling and noisy work that disrupted your stay with us, that your expectations were not met regarding the room type and that the thermostat was not user friendly. I truly value your feedback and appreciate the time you took to make us aware of your experience. While I am very sorry you were inconvenienced, I hope that you will come back and stay with us once again after we have transitioned to a Courtyard by Marriott. In late summer 2013, we cannot wait to showcase our brand new, custom-designed guest rooms, beautiful lobby area featuring our Bistro – Eat. Drink. Connect quick/casual restaurant concept and many more features to help you feel at home when you stay with us. Additionally, with a new hotel comes brand new thermostats and front office systems to meet your basic needs and allow you to focus on you. Sincerely, Phil
The hotel was under construstion so we could hear the workers outside and also on the floor above moving furniture. I would have liked to know that this was going on prior to my stay. I was only there one night and will stay again but not until the construction is done...Genuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown Dear Anonymous, My sincere apologies that you were not made aware of our hotel renovations and that they disrupted your stay. Please know that there is information about our construction up on our HotelMinneapolisMetrodome.com website, our courtyard.com/mspdc website and all other online travel agencies with which we have registered, as well. Feel free to contact me at any time about where you booked your room or if you found a website about our hotel without renovation content, as I want to make sure that we are completely transparent about how much construction we are under. You deserve to stay at a hotel that makes you feel better checking out than you did when you checked in. Once the transition is complete, we are excited to become a beautiful, custom-designed Courtyard by Marriott featuring brand new guest rooms, a welcoming lobby with the Bistro - Eat. Drink. Connect quick/casual restaurant concept and of course, our great downtown location close to many local Minneapolis attractions. We cannot wait to offer you a completely transformed, refreshing experience when you come back after the construction is over. Sincerely, Phil
I only stayed 6 hours, but it was nice overall. The hotel staff were nice and they helped me find restaurants that deliver food after midnight.Genuine Expedia guest review
Response by Courtyard Minneapolis Downtown Dear Anonymous, Thank you for your feedback about our hotel! We are glad to hear that the staff was able to help you find late-night delivery options and that you enjoyed your interaction! I see that you stayed with us on business in March 2013. Please know by the end of the summer, we will officially transition to become a brand new Courtyard by Marriott, designed for business travelers like you. With our custom-designed, well-connected guest rooms, Bistro – Eat. Drink. Connect. quick/casual restaurant concept and of course our great downtown location, we know that you will enjoy your next visit with us even more than the last one! Please do come back once our renovation is complete and experience a new stay. Sincerely, Phil
"Disappointment, would not stay here again"
There is a parking ramp connected to the hotel but it does not belong to the hotel, you will pay 15.00 for parking. We were put on the floor below remodeling, very noisy. Site says complimentary breakfast, this is not free breakfast. It is only good for 2 people, drinks and tip not included, when we got to resturant, a waiter was running around frantically […] saying they were short staffed and breakfast would take a long time, we left. For waht we paid for the room this was not acceptable. Read moreGenuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown Dear Frank, I am so sorry to hear that your stay was a disappointment. I do agree it is unfortunate that parking is so expensive and am unhappy to report that we do not own or operate the parking ramp adjacent to us. I agree that our construction is quite disruptive as well and am sorry for the extensive noise you heard. Your breakfast experience is downright embarrassing. I sincerely apologize for such a poor experience and want you to know that this is not characteristic of what we are all about. We would love for you to come back and stay at hotel that makes you feel refreshed and feel better than you did when you first stepped inside our doors. In late summer 2013, we will transition to become a brand new Courtyard by Marriott featuring the Bistro – Eat. Drink. Connect. for mouthwatering meals and a well-trained staff that puts you, our valued guest, first. With our custom-designed, well-connected guest rooms, brand new lobby featuring GoBoard technology and media pods and our welcome pedestals to remind you how much your loyalty means to us, you are sure to receive much more than what you will spend next time you stay with us. Sincerely, Phil
Room was ok. Heater had to run all he time. Breakfast was bad...probably due to changeover in ownership of the restaurant? (This was shared by an employee). Access to downtown, Metrodome, U of M was good. Easy to find, quick access to major highways. First time to Minneapolis, would stay here again (just would not have breakfast) and would bring my […] flannel pajamas but it was 4 degrees outside Read moreGenuine Expedia guest review
Response by Courtyard Minneapolis Downtown Dear Dan, I appreciate your feedback about our hotel. I am happy to know that you enjoyed the location given the easy-to-find, quick major highway access and its proximity to the downtown area, Metrodome and U of M campus. I am sorry to hear about your bad breakfast experience, however. Please know that in late summer 2013, we are transitioning to become a Courtyard by Marriott featuring our Bistro – Eat. Drink. Connect. quick/casual restaurant concept offering brand new breakfast (and dinner) options with a well-trained staff. We hope that you will visit with us again to experience a truly refreshing stay and give our breakfast one more chance! Sincerely, Phil
A good location and fine staffGenuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown Dear Ken, Thank you for your feedback about your last stay with us! We are glad to hear that you liked the location and that you enjoyed our staff. Please come back to visit us again once we transition into the Courtyard Minneapolis Downtown. Sincerely, Phil
An older hotel and the bathroom was small. But the room was clean and the location was great.Genuine Hotels.com guest review
I felt that the shuttle service was good (runs to nearby light rail, U of M). The location was also convenient.Genuine Expedia guest review
"Great hotel for football game"
Hotel is close to the stadium and had a choice to use shuttle or walk if you felt like it. Hotel is close to bars and restaurants. Room was clean and comfy. However room could use microwave and fridge.Genuine Expedia guest review
"Great=sight seeing or visiting your college studen"
great location to everything. Staff........room, restaurant and bar area all very accomodating!Genuine Expedia guest review
"Poor dining experience"
The Hotel staff was very friendly and helpful. However we had a very poor experience in the dining room at dinner. There we only two other tables and we felt the service was very slow. The waiter was very pleasant but did not write our order down and had to come back to claritfy it. He didn't write it down a that point either. Even after doing so parts […] of our meals were still incorrect. He suggested a new house red which I ordered. It had almost no taste so I aksed for a tea instead. The wine was not taken off of our bill. My wife asked for an appetizer and a salad to be served together as her entree with the others but it was not delivered that way. The entrees did not come out together but in groups with at least 5 minutes separating them. Two of the orders were incorrect but we were going to the theatre so we decided not to do anything about it or the wine. As I said, the waiter was very friendly but the experience was poor. Otherwise the rest of our stay was very pleasant. The front desk and hotel maintenance staffs were very helpful and friendly and our room was clean and comfortable. Read moreGenuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown Thank you for staying with us and sharing about your stay. While we are happy most of your encounters with our staff were pleasant but it pains us to hear about your dining experience. We apologize for the inconvenience and regret not being able to amend the situation at the time. Your comments have been shared with the Director of Food and Beverage to ensure this does not happen again. We appreciate your honesty as it helps us improve our hotel.
Stayed at hotel for Vikings game and rooms were quite nice with comfortable space. Bar was nice too. Location is a bit removed from other downtown hotels and night spots but convenient to Metrodome and overall, great stay.Genuine Hotels.com guest review
"more ups than downs"
This was a nice hotel because it was very convient to get to the metrodome... It was only 6 blocks away but I was a little upset that I paId good money for the room and I stilll had to pay for parking, which was an additional 15 dollars each time I went in and out. Also I dont think the bad was that comfortable. Was nice that it had a little bar in […] the hotel. I also didnt see any camaras in the hallways which I felt they needed because someone was smoking in the hall way and stunk up the whole floor. Read moreGenuine Expedia guest review
"love the metrodome"
I always enjoy staying at the Metrodome. I love the close proximity to downtown and the Mill Run footbridge. I can run from the hotel across the bridge and be in Dinkytown in minutes. Nice, scenic running routes through old Minneapolis and the Mill Run Park,right by St. Anthony Falls, as well as through the University of Minnesota campus. Movies and […] restaurants across the footbridge as well. Read moreGenuine Hotels.com guest review
Overall was good, the bathroom was dirty, there were long black hairs in the tub, not exactly clean when you see that! Have stayed here before, was better in the past.Genuine Hotels.com guest review
"Great hotel, Excellent service, Great value"
I didn't have a lot of time to spend in the hotel, but overall it was great. Staff was very responsive - there's a bar in the lobby - and a restaurant. Overall, great experience.Genuine Expedia guest review
"I liked it."
I liked the hotel, desk personnel were great! The free breakfast buffet was ok.Genuine Expedia guest review
"good vicinity for university"
Friendly atmosphere and very helpful with any questions regarding local entertainment, restaurants and activities. Dining staff went out of their way to provide dinner out of hours.Genuine Expedia guest review
"Convienence to Highway"
I have stayed at this hotel before. However this time there were parties in the room across and next to me until 4am , two nights in a row. i called down to the front desk with no answer. I let the phone ring for quite a while. When i addressed this with the front desk I got a half hearted "Oh sorry about that I don't know why no one answered the p […] hone.." Read moreGenuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown Thanks for taking the time to write a review. I apologize for the difficulty you had reaching the Front Desk. There is a representative at the desk 24 hours a day so somebody should have been there to answer your call. It is possible the representative was on the other line or engaged with another customer. Either way, your situation does not live up to the caring standard we strive to convey so I have spoken with the appropriate staff to identify how we might do better. Thanks again for your comments as they help us identify ways to improve.
"Very convenient access to the U of M"
This was a perfect place for us to stay. Shuttle service to the U was greatly appreciated especially with all of the construction. Customer service was friendly. We had breakfast at the hotel restaurant but computers were down so only option was the buffet and cost had to be charged to room. We were looking for something lighter and less expensive but […] understood this was a situation out of their control. They should have had additional staff in the restaurant given the situation as the one person working was not sufficient. Read moreGenuine Hotels.com guest review
My only complaint is the room air conditioner was noisy; otherwise loved the shuttle service to the light rail, very friendly and helpful staff, clean room, close to Metrodome and downtown. You can get pretty much anywhere on the light rail and shuttle drivers are very attentive to your needs! Will definitely stay here again for games!Genuine Expedia guest review
"great for anyone"
got this on unpublished rate. very confused as to why. super nice hotel. maybe end of june is "off season"Genuine Expedia guest review
Great location, close to fairgrounds! Didn't like the parking!!Genuine Expedia guest review
It was fine and good value for the $$$. I'd stay there again.Genuine Expedia guest review
Hotel staff was pleasant and accommodating. Room was clean, though maid service was a little slow. The Grill is poorly managed. Not enough staff on a weekend. Waited an hour for a scrambled egg and toast!Genuine Expedia guest review
"Decent Hotel but Poor Customer Service"
The manager of the housekeeping department attempted to charge my credit card $200.00 for extra cleaning which was more than the cost of the room itself. And when I called to inquire about the $50.00 charge on my account-the woman was rude on the phone and even made a snide comment saying "I hope in the future the housekeepers of the next hotel you […] stay at won't have to charge you extra for cleaning". Worst customer service I have ever experienced. Read moreGenuine Expedia guest review
Response by Courtyard Minneapolis Downtown Thank you for sharing your concerns. We regret to hear that you were disappointed with the customer service you received. The behavior you report is certainly not the caring standard we strive to convey to our guests. I will share your comments with the appropriate team members.
It was fine -- a decent hotel near my destination.Genuine Expedia guest review
room was clean and comfortable. Desk staff were very nice. Did not like the fact that I had to pay for the parking ramp.Genuine Expedia guest review
booked king bed but they did not have available so was put in double bed room & computer was down so could not print boarding passes - neither a big deal but still not good considering the cost....staff was friendly and helpful thoughGenuine Hotels.com guest review
Response by Courtyard Minneapolis Downtown Thank you for posting a review. We're sorry to hear you encountered two inconveniences while staying with us. The Front Desk tries their best to accommodate all room requests but sometimes it is just not possible. Also, we would be happy to print your boarding pass at the Front Desk if you face the same problem with the computer again. We hope you will give us the chance to impress you on your next visit to Minneapolis. Thanks again.
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