Much maintenance and repairs needed. When room was cleaned we did not get resupplied with coffee and when I went to front desk they told me I could purchase coffee in restaurant. I have been staying at this motel every year for approximately 20 years and things have been going down hill lately.Genuine Hotels.com guest review
"Nice and clean"
The Park Inn was overall nice. The staff were very friendly. The only thing that I was disappointed in, was that it was a motel, not a hotel- not sure how I missed that when I booked. Personally, I don't like driving up to my room. The rooms are very simple, a little small, but clean.Genuine Hotels.com guest review
Very clean, and quiet. Cheerful, helpful employees. Will definitely be staying here next year.Genuine Hotels.com guest review
I would stay here again. My dog enjoyed it also.Genuine Hotels.com guest review
"Will Stay here again"
A clean, modern Hotel offering fine amenties and a central location. I will return again next time i am in the area.Genuine Hotels.com guest review
loved itGenuine Hotels.com guest review
"Have to go outside to get to in-door pool"
The only complaints I have is that you have to go outside to get to the in-door pool and it was cold. Also, free breakfast would have been nice.Genuine Hotels.com guest review
Rooms and facility are clean and well kept. Staff very accomodating. Good location to ice rink and restuarants. only drawback would be exterior rooms, no hallways to walk from various rooms to main lobby, pool and meeting rooms.Genuine Hotels.com guest review
One drawback to this hotel is that there are a number of seprate buildings, and you have to walk outside to get to the exercise room, swimming pool, lobby, etc. When the temperature outside is 23 degrees, this is an inconvenience. Otherwise, this hotel was quite satisfactory.Genuine Hotels.com guest review
I've stayed here several times and few complaints - usually. The 2 issues I faced during this stay were the room location - the property spans over a long distance and they put me at the back... which was a 'maze' to get to; and the second was that the fridge in my room was on the fritz, made noise all night until I finally found the plug (which if […] you are used to staying in hotels - you know is never an easy task) and pulled it out! Other than that, a decent stay. Read moreGenuine Hotels.com guest review
"Sleepless in Harrisburg"
I was woken up at 6am to someone trying to get into my room because the rooms had been overbooked. The rooms are outdated and the bed was horrible. I do not typically complain, but I definately will not be staying at a Radisson again. And FYI, complimentary breakfasts would be an added bonus; people spend too much on a hotel room as is and not being […] offered breakfast is ridiculous!!! Read moreGenuine Hotels.com guest review
Response by Park Inn by Radisson Harrisburg West Thank you for your response and feedback about your stay at the Park Inn Harrisburg West. I am very sorry to hear about that mistakenly attempted to enter your room, I know that is an inconvienece. I hope you would reach out to me at the hotel to discuss your issues further as we at the Park Inn hold guest experience and satisfaction to be paramount, especially when guests leave less than satisfied. Thank you, David McCord
"Great location and hotel for the area."
We were at a wrestling tournament in the area. The room was clean and comfortable. We were very glad to be able to sit in the lounge when we got back and have something to eat and drink and talk with friends in a very pleasing atmosphere.Genuine Expedia guest review
"Great customer service!"
From the warm pleasant greeting upon entry to the helpful assistance of the staff was unexpected in today's world of lesser customer service and attitudes therefore was a very pleasant and appreciated experience.Genuine Expedia guest review
Overall we were pretty happy with the stay. Our room was near the housekeeping station. Housekeeping staff would hang out and chat outside. This turne out to be pretty loud. One request of the front desk for some quiet and we were good to go.Genuine Hotels.com guest review
"Rude Front Desk"
We booked a room for a wedding reception that was held at this Hotel. I asked for an early check-in and was told we could check in at 1:30 PM, We were driving to this venue for 4 hrs and wanted to change before going to church. We arrived shortly after 1 PM and were rudely informed by the front desk that it was a "request" not a "guarantee" and we couldn't […] get our room until 2:30 PM. The ceremony was at 3 PM and about 15 minutes away. I told him that would not work for us. He then told us he could give us a double bed or queen (we had reserved a king). I told him that was fine. Why wouldn't he have told us that in the beginning instead of being rude and arrogant??? This hotel was only about have full so his attitude about not being able to accommodate all the wedding guests was ridiculous. The room was fine, pillows were terrible. The reception was lovely but the customer service defintely needs attention. Read moreGenuine Hotels.com guest review
"You may get lost"
The staff was great. This is an older and sprawling hotel that is difficult and confusing to get around. Whoever designed this place must have flunked design school. Several of us from the same firm stayed here and we were scattered about. In some cases you have to circumnavigate an entire building or two to get to the next building. Not that I would […] have used it but the pool was under construction. Read moreGenuine Expedia guest review
The hotel has 4 large buildings of rooms, and it was obvious that everyone there could have been accommodated in just one of the buildings. For some odd reason they gave me a room in the farthest building, on the back side where I was, for all intents and purposes, alone! There was a large picnic grove, an empty parking lot & the highway. My room and […] car were not visible to any other guests or staff of the hotel. I can't imagine what someone was thinking in assigning that location to a woman, or anyone else for that matter. Even when a few other guests arrived it felt like a very insecure environment. Read moreGenuine Expedia guest review
"Great hotel for family"
Easy to find - ample parking space - excellent pricing - quiet - all amenities - centrally located - very clean - will stay again w/o hesitationGenuine Expedia guest review
"Not impressed with this motel"
This hotel was quite expansive with multiple buildings. However, I did not consider it a hotel but it was very much a motel. All rooms entered from the outside. The rooms were very well worn and looked like a low budget stay place. We had no maid service and stayed 2 nights. The hot water was good. I am not impressed and cannot recommend this place […] to anyone. There are much nicer places to stay. Read moreGenuine Hotels.com guest review
Response by Park Inn by Radisson Harrisburg West Thank you for your valued feedback! We will use your comments to fine tune our operations and should you have any more concerns please contact me at the hotel directly.
My first night was over a sports bar with the attendant noise. Night two was better in a location far removed from the bar. There was easy access to I-81.Genuine Expedia guest review
"2 nd time here and I will return"
Easy to find, comfortable, and close to stores and attractions.Genuine Hotels.com guest review
"Rough around the edges"
We read that there may be noise so I asked for a room away from the hotel club/bar. But it was still noisy with music thumping from a wedding (they had 3 that weekend!) and a kid skateboarding all night. Paper thin walls.... the room could have been vacuumed better. It was chilly so we turned on the heater... well the smoke from it being the first time […] on sent the smoke alarm blaring and we had to get service to come over. Coffee pot was dirty and they were out of regular coffee at the hotel (I know) and I had to go to apparently the only Dunkin Donuts in the whole world (packed). It was a 3 and we would try another place next time. Read moreGenuine Hotels.com guest review
"decent hotel if visiting area"
nice stay for the price, could use a little upgrade.Genuine Hotels.com guest review
"Basic basic basic"
A no frills motel. Upon check-in, I requested to stay in a quiet spot away from the bar, and we were luckily accommodated since there was a rodeo band playing that night. Though as a motel, there is inherent noise from outdoors/upstairs/etc. The room was clean, just very basic. Beds were comfortable enough, but nothing special. All in all, it was a […] decent stay. For what it was, the price was high but with a car show in town, all hotel prices were inflated for the weekend. Tough to deal with when traveling for youth sports...they are getting us where it hurts... Read moreGenuine Hotels.com guest review
Came to this paticular place because of nice services..food was really good at breakfast and dinner...rooms were nice and clean.plan on returning when we go to spring carlisle.Genuine Hotels.com guest review
"Probably the "best buy" we've ever received."
The bathroom was squeaky clean - even in the corners. The bed-linens were fresh, towels nice sized & soft. This would be a great place for a family - volleyball courts, ball field, indoor & outdoor pools, again, very clean. Close enough to Hershey to make it worthwhile to stay here. The rates were also something we could afford.Genuine Expedia guest review
"Party Central, do not plan on bringing your family"
The rooms was average. There were 4 of us and both nights the cleaners only left two towels, no shampoo and two bars of soap. Had to call to get more. This place was off the hook. The amount of people partying on the balconies was ridiculous. Had to call for security the second night. It was more like a frat house than anyplace I would ever consider […] bringing my family to again. Read moreGenuine Expedia guest review
Response by Park Inn by Radisson Harrisburg West Thank you for taking the time to post this review. Please accept our apologies for any problems that you had at our hotel. We have shared your comments with the hotel management so they can take the necessary steps so this does not happen to their future guests. If you have any further comments you would like to discuss, please contact the hotel directly.
"Talking to a wall"
We stayed for 2 nights. After the 1st night my Wife ended up asking 4 times for our room to be made-up with new towels etc. Four times , "NO PROBLEM" ---NO ONE EVER CAME ! The front desk was less than helpful upon our arrival. We were never told where the pool , restaurant & amenities were.Other than that the room was clean & spacious. The kids loved […] the pool. Read moreGenuine Hotels.com guest review
"NICE PEOPLE NO FOOTBALL"
When we arived they put us in a room right above the bar that had a band that night, after dinner we went back to our room and it was like we were on stage with the band. I call the front desk and they emeadley moved us to another room with the same feachers and they comped us our room for the inconveance. VERY NICE!!!!!!. They also advertised that […] they had a pro football game on at the bar. when we went for dinner they said they dident get that package with that game on. THAT SUCKS!!!!!! Read moreGenuine Expedia guest review
Positives: Great location for our family vacation to Hershey Park (easy 25 minute ride)! Lots of shopping and restaurants very close by. Negatives: This is a MOTEL, not a hotel; NO MATTRESS PADS on the beds -- OMG -- really??? - NO sanitizer spray at the fitness center and one of the two treadmills was not in service; MUCH BLACK MILDEW under the soap […] holder in the shower -- YUK!; empty water bottle and trash from previous guest behind the TV credenza; total party motel > 3 bars on site. Would NOT stay here again. Read moreGenuine Hotels.com guest review
"convient to rt. 81, and eating establishments"
enjoyed it very much, would do it againGenuine Hotels.com guest review
"Photos DO NOT represent all buildings"
My family was in a rather dingy building far from the pool and other amenities. The carpet was so dirty that turned our toddlers' feet and socks brown, so we bought flip-flops and Lysol at the (conveniently close) shopping area the first night. The housekeeping staff was very polite, but the property is not well maintained. I was shocked when looking […] again at the photos. It would be easy to find a much nicer hotel in the area for a lower price - lesson learned. Read moreGenuine Hotels.com guest review
Response by Park Inn by Radisson Harrisburg West Thank you for taking the time to post this review. Please accept our apologies for any problems that you had while you were a guest at our hotel. We have shared your review with the hotels management team as it will assist them in fine tuning their operations for future guests. If you have any other comments or concerns we ask that you contact the hotel and speak with a manager. Regards,
While the location was good, the hotel was overpriced for what we excpected. The rooms were on the small side for the price. I feel it was understaffed for the needs of the guests. Also, the WiFi did not work most of the time. The in-door pool actually had a very weird smell. What was a good experience was the maid who helped me quite a bit. She was […] very nice, helpful and courteous. Read moreGenuine Hotels.com guest review
Response by Park Inn by Radisson Harrisburg West Thank you for your feedback. I have discussed this info with our managers and will use it to improve our operations. Thank you for the positive comments on our housekeeping staff.
Very goodGenuine Hotels.com guest review
"not to comfortable"
Stay was okay, didn't spend to much time in the room but I was not comfortable with the joining room doors, they had two in this room, and I could the people in the other rooms clearly.Genuine Hotels.com guest review
"Exceeded our expectations!!"
Our room was very spacious. We were very surprised at all the amentities on the premises!!!! We added this hotel to our file for future use. Having 2 pools,mini golf etc. was wonderful. They were all set up for a wedding the following day it looked wonderful. It exceeded our expectations. Oh and the numerous squirrels on the premises was delightful […] !! Read moreGenuine Expedia guest review
"Very clean! Very noisey!"
The hotel itself was very nice. The outdoor pool was very nice. The indoor pool was a little unclean. The rooms were very clean. The beds were a little uncomfortable however. We did experience some extremly loud and disrespectfull neighbors and when I did contact the desk 3 out of the four days we stayed they did send someone up to tell them to keep […] the noise down. I would of thought that after numerous complains they would of either refunded some of our money or at least offered us a new room or another night stay or something. When we checked out that asked how everything was we mentioned all the problems we had and all they said was "sorry". I know its not really the hotels fault but we left unsatisfied but the overall cleanliness of the hotel meet and exceeded our expectations. One other negitive was the hotel was 30 minutes away from Hershey park and we thought it was closer. Read moreGenuine Expedia guest review
Should have been informed that the smoking room reservation would have to be located directly above the hotel night club. Probably would not have made a difference, but the choice was not explained at the time of the reservation. We did observe other options that could have been considered. For example, balcony outside some rooms.Genuine Hotels.com guest review
"close to my destination"
hotel was old, was up graded fair.Price for weekend at this hotel was too much for condition of room. Had a issue with added charges,for what I did not no why. Had to call Hotels.com to get cleared upGenuine Hotels.com guest review
"Good for the cost!"
It's a very large hotel. We were in a building that was as far from the main building as you could get and you would have to take your car to utilize the pools.Genuine Hotels.com guest review
We had a wonderful time and the whole staff was great. One of the nicest hotels we have stayed in for the money.Genuine Hotels.com guest review
Lovely hotel, great service. The room is OK, not particularly luxurious, a bit dated in terms of bathrooms and accessories. Super location. My family enjoyed in the pool every single day and the food was so delicious...Genuine Hotels.com guest review
"Convenient to the highway"
Great staff! Well worth the price.Genuine Hotels.com guest review
"IT'S A MOTEL NOT A HOTEL!!!"
I will not stay here even if it's free. This is a rundown Motel that seriously needs updates. Non-smoking rooms smelled like a hookah lounge with no vent system. The smell of smoke was so strong that it was hard to breath, and when asked for a different room, the hotel manager said they don't have any empty rooms when I know the room next to ours was […] FREE throughout our stay. Location is the only good thing about this Motel. Read moreGenuine Hotels.com guest review
there is a saying you get what you paid for, well we got more then what we paid for. I didnt know whta to expect but it was a great place to stay!Genuine Hotels.com guest review
convenient to everything I wanted to do. Hotel common area facilities are ok, much maintenance needed in the rooms. Otherwide, acceptable.Genuine Hotels.com guest review
"Very nice place to stay"
The hotel was very nice! Room was very clean and the staff was very helpful and friendly. Would stay there again.Genuine Expedia guest review
"Couldn't wait to go home"
This was really a motel. The rooms very very small and the bathroom was tiny. The carpet did not feel very clean and had a musty smell. The bedding was threadbare and the bed was lumpy. The staff were very nice though. Never the less I will not be staying there againGenuine Expedia guest review
"Nice place for a getaway or business"
1st time i stayed here and was pleasantly surprised. Nice place for decent rates. I will be comig back in the fall. Clean, easy to find and a nice location.Genuine Hotels.com guest review
I was really unhappy with htis stay and the fact we were not told there was somekind of an event going on. If we got 1 hour of sleep that was a lot.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )