Crowne Plaza Hotel Chicago O'Hare - Chicago 41.97778, -87.86258

The Crowne Plaza Hotel was AMAZING and everything I needed at a LOW price! I was so surprised! The front desk staff were wonderful and helpful, my room was very chic and modern with nice clean blankets that even smelled good! Comfy pillows, beautiful bathroom...just wonderful! It was directly across the street from the Rosemont Theater for the show I was attending that evening. My only complaint is that the bar & grille closed at 11:00 on a concert night. Other than that...BRAVO! If I ever go to Rosemont again I will indeed stay in this hotel!

Hotel located across the street from the Rosemont Theater, my reason for picking it. Rooms had many little perks: clip to hold blackout curtain closed, earplugs (not needed, hotel quiet), teas and coffee, good reading lamps over the bed. Helpful staff.

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I checked in with my daughter and two grandkids, and got all the help I needed to help us to our room. Everyone was friendly and courteous. We only wised we had time to use the pool!

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Hotel was fine, the rooms do now all seem to be refurbished and they are nice. The more common areas however are somewhat dated. They were fine but it you are looking for a nice upscale contemporary hotel then this may not be it, there are other hotels in the area that would be better for that. That said if you're just after a decent place to stay for the night you'll do just fine.

Previous reviews in 2009 criticized the in-progress room renovations for noise and paint smells. 100% of the room renovations have been finished - every room is completely refurbished. Lovely to say the least. Plasma TV on the wall. The designer was stuck with a limited size bathroom, and did an outstanding job of custom crafting a marble counter-top that provides enough space for everything [my toiletries, lots of towells, very distinctive wash basin, and the like]. Crowne Plaza the all the other hotels one mile from O'Hare have jet noise when the runway flight pattern in use passes over the hotel. Crowne Plaza windows are thick and muffle jet noise pretty well. Slightly irritating that the carts for transporting luggage from your car to the room are available only if you hire a bell hop.

Poor remodeling job, carpet staples poked my heels as I exit the restroom and guest service didn’t even offer any kind of compensation …what kind of customer service is that? Ridiculous to have to pay for parking!

Doing some renovation so prices are reasonable. My room must have already been renovated as it was quite modern. Found room comfortable and was not disturbed at all by renovation in other part of motel.

The hotel is upgrading their rooms, so there is some noise associated with the work (workers), and some unpleasant odors from paint and new carpet cement. The new room decor is very nice and the rooms are well appointed. The elevator system needs work, plus some elevators are out of service for the public during the remodeling.

Was very convenient to the Airport & customer that we visited. Great room for the money.

This property is undergoing an overdue renovation. The rooms are comfortable, but everything is just tired and worn. Hopefully when the upgrade is complete it will be back to the level where it should be. The renovation is not noisy, but there seems to be work going on on most floors. One thing that I doubt the renovation will solve is the outside noise from street traffic and the airport.

This is a great place to stay if you are flying. They have a shuttle service to the air port. It's very convenient.

I have stayed at cheaper hotels and got way more for my money. Paying to use the parking lot of the hotel is a crime. I think that if we pay for a room then breakfast and parking should be free. They need to have a mini frigerator in each room. This makes it more convenient for the customer. I would not stay there again.

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Front desk didn't know how to get to the subway (2 blocks away). Validated parking didn't work, had to go back inside when trying to leave the lot. Stayed 2 nights, room wasn't cleaned in between (left at 12:30pm for the day).

I called thehotel before making the booking to make sure that breakfast was included in the price of the room. It turns out that the person who told me it was, was wrong. Her error cost me $40 (breakfast for two). In addition, the water pressure was very low and we were unable to turn off the cold water and had to call engineering to fix it. I won't be staying there again.

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The parking lot is a ways away and the 18.00/ day parking is very excessive for a paying guest. The hotel is nice, but really close to a very busy O-Hare Airport. I reccomend staying on the side not facing the airport, I didn't get much sleep because of the planes landing through the night.

It was a really nice place but the down fall is they gave our room to somebody else which we originally asked for a king bed and we got 2 full size beds and all they could say was "were sorry." We were not happy about this.

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The hotel had outdated and VERY worn rooms. The local "deli" was VERY expensive and restaurants that were recommended were even more expensive. The shuttle the airport is GREAT!The pool was nice as was the workout room but the hotel rooms and baths themselves were basic, dated, and WORN OUT.

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I thought the room met my expectations; however there was a power outage on my first night that lasted all evening until the wee hours of the morning and I thought that I should have been compensated for the inconvience.

We wound up spending an extra $108 in parking for the week of the conference.

Check-in parking was blocked off with traffic cones. Had to park in fire lane to check in. Room had a strong smell of Lysol spray disinfectant. Restaurant was a bar with loud music played from a radio station.

I was quite pleased with my stay. The staff was very helpful and polite, even through the multiple conventions that were going on right across the street at the Convention Center. If you are attending a convention at the Donald Stephens Convention Center, this hotel is much closer than the map makes it appear,it is right across the street and about half a block down. Very convenient location. Will probably stay again if I need a hotel for any conventions next year there.

There were stains on the curtians & floor. Burn marks on desk, sink, and one of the side tables. To even take a warm shower you had to turn the hot water all the way up and turn the cold water on just a bit or it would be super hot or cold. The towels were stiff and not something that you would want to use to dry off with. The toliet did not like to flush everything down at on time. The other parts of the hotel were nice, just not the rooms.

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Granted it was for a convention and rates are higher then and for the weekend but if you are paying more than usual than a regular night I would like a room with non-crooked lamps, a remote control and shower that works properly and more than one bar of soap! That and the front desk people were not friendly at times.

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AC not controllable at night Prices for incidentials extreme parking is rather far from property

This is your basic business class airport hotel. In other words, amenities exist for a price. Internet access? Yeah, it's there, but you need to pay extra for it. Breakfast? Expect to pay a decent amount. But the staff was friendly, the rooms were clean, and it's close to the airport.

I stayed in the hotel on my last night before leaving Chicago and it's convenient not to worry about traffic to the airport in the morning. Nice bar and nice breakfast buffet.

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