You have to pay for parking at this hotel. The hotel is older and could use improvement on the outside and lobby. The rooms and bed was excellent and very clean.Genuine Hotels.com guest review
"Trains run all night"
The room was clean. But the hotel is run down. And it is near a commuter train station. The trains ran all night. I slept but my wife got very little sleep.Genuine Hotels.com guest review
"In a pinch."
The room was nice, everything else in the hotel needs some love, from the parking lot, to the lobby, to the elevator. It is in a great location, and has tons of potential, luckily we spent most of our time outside of the hotel.Genuine Hotels.com guest review
"Visit to Northwestern"
The facility separately needs an upgrade. The common areas are plain dirty and fixtures old and worn. Access to the hotel is difficultGenuine Hotels.com guest review
Nice room with a very comfortable bed and pillows, I slept great. They charge for parking, I paid $14. Parking was easy to use and they are currently fixing their parking lot, needed to be resurfaced. I would stay again, nice hotel.Genuine Hotels.com guest review
The staff name "Sam" is so nice to help to find the lost apple charger. He's the only one in the hotel really would like to help.Genuine Hotels.com guest review
"Great stay outside the City!!!"
This is the best kept secret for those isiting Chicago! 3rd stay and we love it!! The hotel staff is the friendliest, as I find in all Best Westerns and why I prefer them. Very comfortable beds, clean rooms. Take the L to Wrigley, or a short drive to Chicago! We'll be back!!!!Genuine Hotels.com guest review
"Great location, comfortable beds"
This hotel is an older hotel and is somewhat outdated, but they are doing some renovations. The beds were very comfortable, the shower fixtures were brand new, the room itself was fine. The lobby and hallways are outdated. The parking lot isn't the best. But the location is great. Close to campus and all of the restaurants and activity of Evanston/NU. […] The subway is across the street and you can hear the subway as it passes. But it didn't bother us. Read moreGenuine Hotels.com guest review
"First Time Visit To chicago"
Excellent service, especially by Radiance, who was extremely helpful in arranging our stay. I traveled with two business associates from Japan, who also had never been to the Chicago area. Our stay in Evanston was enhanced by the friendly assistance of the hotel staff, and recommendation to enjoy and excellent meal at the Davis Street Fishmarket. The […] hotel is undergoing a major enhancement project, but that did not affect the service or enjoyment of our stay! Read moreGenuine Hotels.com guest review
"Dont book online"
I booked my room from hotels.com and prepaid for the room but once I got to the hotel the staff wanted to run my credit card and I kept telling them that the room was prepaid and they said they wouldn't double charge me and sure enough they double charged me and when I called the hotel about the double charge the staff member that answered the phone […] was extremely rude and I definitely wouldn't recommend this hotel Read moreGenuine Hotels.com guest review
hotel is in the remodeling phase, might get a higher rating when the remodel is completed $14.00 per day for overnight parkingGenuine Hotels.com guest review
Hotel very dated, no ac in lobby & elevators. Good location for nuGenuine Hotels.com guest review
"Great place to stay."
It was fine. I could only wish that they changed the egg part of the breakfast a bit more. Otherwise it was fine.Genuine Hotels.com guest review
On a college visit to Northwestern. We had a late arrival and had to fish out the car flashlight to find our way through parking lot which was dark and very inconvenient for rolling bags. Stairs through parking lot and more stairs at side entry. Front door around the block. It has all the amenities but was really tired looking so good for a quick night […] stay. Very convenient to university, shops and dining. Read moreGenuine Hotels.com guest review
"Great hotel in great location"
Clean, great location, good staff. Loved it. Will stay again. Close to metro to downtown.Genuine Hotels.com guest review
"dropping child at college"
Great location and quality for what we need at a great priceGenuine Hotels.com guest review
Nice stay away from downtown Chicago but close enough for shopping trip, great surround with a small city feel. We will use again for our visit to our Son during his school years in ChicagoGenuine Hotels.com guest review
"Hotel in need of upgrades"
The room was great- clean and comfortable. Only one elevator worked - long delays. No coffee pot in room ( coffee maker, but no pot) .It was acceptable, but not greatGenuine Hotels.com guest review
Like the location and area. They are doing remodeling on other floors, but are floor was nicely done and clean. Breakfast was ok. No hot tub and the pool was very cold and needed work done on it. I was ok with staying here just wished the pool was swim able.Genuine Hotels.com guest review
"Safe location, no problems"
Basically used the hotel to shower and sleep. Did not try the breakfast. Was pleased with my experience. Staff very nice, room in good condition when arrived. Had a pretty view of downtown Chicago. It is an older hotel, some musty smells in the lobby, but overall it served the purpose. The hotel is in a very safe location near train station and many […] cafés. Read moreGenuine Hotels.com guest review
"Nice new renovations"
I have stayed at the Best Western in Evanston before but with the new renovations to the rooms it was a very nice stay. It is conveniently located accross the street from a few different restaurants and bars. It is also only about a block walk to several restaurants.The only issue i had was that the room no longer had a refrigerator.Which was not a […] big deal. But overall it is a very nice room for the price and I really enjoyed my stay. Read moreGenuine Hotels.com guest review
Service was supreme the women were very helpful. The only things that i didn't like was the cleanliness. Prior to bathing, I observe hair in the bathtub. Also when I went swimming the pool or the pool area wasn't that well up kept. But all in all I enjoyed my stay. Peace and love.Genuine Hotels.com guest review
Just off the bat- it is an older hotel. Walking thru the halls, that much is apparent. But the rooms are reasonably sized and equipped. The location is nice, in cute downtown Evanston, only two blocks from the L which will take you right to downtown Chicago. The free breakfast was pretty underwhelming (I've had much better at Hampton Inn, for example) […] but there are a bunch of cute cafes right outside. Read moreGenuine Hotels.com guest review
Great location around Evanston, nearby restaurants. Room very clean and comfortable. The not so good: too close to the railway. Getting internet to work is a real pain/near impossible. If breakfast is what you want, this is not the place to go.Genuine Hotels.com guest review
"noisy rude front desk attendant"
They decided to have construction/repairs right above my room start at 8:00 a.m. 2 of my 3 day stay. when i called the front desk the lady was very rude, over talking me throughout the conversation.Genuine Hotels.com guest review
We had spiders in our room. There were flies in the breakfast area, yuck! Parking Garage needs to be more lit.Genuine Hotels.com guest review
"close to family"
Very pleasant, nice poolGenuine Hotels.com guest review
"Surprise parking charge and hotel needs remodeling"
Was surprised to have to pay $15 to park my car when there was no mention of that on Hotels.com. The hotel is old and needs updating. While the room was clean, the air conditioner was loud, the toilet would run to fill up at all hours, the bathroom was very old and there was black mold in the caulk surrounding the tub. I probably would not stay there […] again. Read moreGenuine Hotels.com guest review
"nice room, good view of downtown"
Parking is awkward in relation to check in. Ice only on every other floor which is a little inconvenient. our door didn't open the first time we tried, even though we tried lifting the handle instead of a normal move of turning it down. went to front desk and they said try again, some of the door handles need to be turned up. it did work but REALLY? […] other than that, the room was clean and newly updated, bathroom was nice and clean. Read moreGenuine Hotels.com guest review
(a) very poor Internet connection (b) didnot receive the call to the guest service (c) unpleasant scant in the hallway (d) only shampoo and facial soap were there, no body lotion or toothpaste (e) low quality of breakfast.Genuine Hotels.com guest review
"great staff, poor facilities"
Staff were great! Location was perfect for our visit. However, the hotel lobby and hallways are dim and dingy. Room had multiple problems with curtains that wouldn't open or close, toilet that wouldn't flush. Friend's room had air conditioner that was on or off (no temperature control). Clearly needs updating and maintenance.Genuine Hotels.com guest review
"Hotel in poor condition"
Hotel needs major upgrade. Internet didn't work. Wood paneling on the furniture fell off. Fabric on ottoman worn down. Continental breakfast was good though.Genuine Hotels.com guest review
People working there are very nice - good location - hotel is good value for priceGenuine Hotels.com guest review
Overall it was OK.Genuine Hotels.com guest review
Close to the train . Everyone was very niceGenuine Hotels.com guest review
"Might chose something else"
Super staff very helpful and friendly but only one elevator was working resulting in delays ( up to 10 minutes) getting to room and to breakfast in the morning. Close to metro which is great for getting around but might prevent light sleepers for sleeping well. No electrical outlets near beds. Rooms okGenuine Hotels.com guest review
"Convient Location But Very Dated Hotel"
Given there are few hotels in Evanston and this is the cheapest, it seems that the hotel sees little need to update their rooms or lobby. The rooms are a decent size as is the lobby, but overall it looks like a hotel from the 60s. The breakfast was uninspired, the hot water had gone out but was fixed before we checked in, and on the weekends (we stayed […] Sat. night), it can be noisy from people coming in late and from the Irish bar across the street. The location couldn't be better - near the train to Chicago and the Irish bar has great food. Overall, if you have to stay in Evanston - it is convenient and the "cheapest" hotel in town but there are many other hotels in nearby suburbs much nicer for the same price. Read moreGenuine Hotels.com guest review
We stayed at for 3 nites and staff was very friendly and nice! Always asking us about our day and telling us to have a good day when we left! Will for sure stay there again when we go back to Chicago.....Genuine Expedia guest review
"Nice hotel with good access"
Staff very friendly and room pleasant and clean. Beautiful view of Chicago.Genuine Expedia guest review
The internet connection up in the rooms was extremely poor. In order to actually use my computer, I had to go down into the lobby.Genuine Expedia guest review
Great value and very pleasant stay. Parents should be aware that there is no check in parking location. Arriving with two young kids in carseats late at night I had to park on the roof, haul both my children and luggage through all levels of the parking garage to the ground floor to check in. If they would set aside a place to idle while getting checked […] in (and getting key, luggage cart, parking pass) it would be so much more family friendly. Read moreGenuine Hotels.com guest review
"Very convenient to Northwestern University"
Very pleasant stay, staff were very accommodating, room clean and comfortable.Genuine Hotels.com guest review
"very nice stay great parking"
over all a very nice place to stay with great parking. My first time in Chicago area. Clean, very nice and accommodating staff. Would recommend.Genuine Hotels.com guest review
"Good location. Friendly staff"
We had a nice stay. Convenient locationGenuine Hotels.com guest review
Nothing special, but the hotel is clean and safe. Entrance from the parking garage is kind of spooky, but I've stayed there enough to get used to it. The breakfast is passable. The staff was pleasant.Genuine Expedia guest review
"Good place for a family stay"
The staff was quite helpful and courteous. The place was clean and comfortable. The breakfast was nice. It is walking distance to train station, very nice restaurants and the lake shore. We asked for a non-smoking room and it was quite obvious that they had converted a smoking-room using a spray; we could smell the smoke on the entry.Genuine Hotels.com guest review
"okay hotel near university campus"
It was located near several restaurant choices and campus.Genuine Expedia guest review
"Excellent Place to Stay"
Excellent location; very affordable price; room was great; staff was courteous and friendly. I go to this area once a year and have been staying here six of the last seven years. The one year I didn't, I stayed at a 5 star hotel in Chicago, primarily for the cost and location. What I gave up was quality of hotel staff and quality of room comfort and […] added on "hidden" costs. Have been a loyal resident of Best Western University before and since. My room here was great this visit and it appeared they were renovating the 7th(?) floor when I was there. Located within easy walking distance of the purple line train into Chicago. The neighborhood is great with plenty of places to eat and shop within a leisurely walk and if you have the time, you owe it to yourself to stroll down to the lake. Read moreGenuine Hotels.com guest review
"Friendly staff,, hotel needs a little TLC"
Staff was great, overall condition a little dated. Lobby not very attractive either were the hallways. Worth mentioning the beds being very comfortable. Shower and water pressure were the lowest of any hotel I have stayed in.Genuine Hotels.com guest review
Average hotel. Not far from purple line. Hotel safe friendly. Hotel seemed a little out dated. $14 for parking.Genuine Expedia guest review
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