"nice hotel close to the airport"
Had to take a cab as we missed the bus by 5 min. but overall the hotel was good.Genuine Expedia guest review
THE BED WAS SO COMFORTABLE! SLEPT GREAT! Only negative was the TV had been unplugged and we were not able to use until next day.Genuine Hotels.com guest review
We got in our room to relax after a long drive, only to have another family use their key to come in the room that we were staying in. Talk about uncomfortable. When I went down to the front desk to see what was going on they just shrugged it off and replaced to key. I would have thought they would have cared a little more about the mistake.Genuine Hotels.com guest review
Response by Radisson Hotel Chicago O'Hare We apologize for the disappointing service you received from our staff, in regards to entry of your room by another guest. Our team works hard to make sure our guests are comfortable and receive our best customer service.
"disappointed with condition of hotel"
carpet in room was sticky, TV was fuzzy, Sleep Number bed was uncomfortable, thermometer on cooling system felt about 4 degrees off. Staff was pleasant and the location was good.Genuine Hotels.com guest review
Response by Radisson Hotel Chicago O'Hare We are sorry you were not satisfied with the condition of your room, including the sleep number bed, carpet, and AC unit. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards.
this is a good hotel the rooms are big ,the bed is comfortable , and the staff is on point, I recommend staying at Radisson Chicago when you visit Chicago.Genuine Hotels.com guest review
"Convenient to airport and car rental return"
We were disappointed by this hotel. It's not bad, there is just something dismal about it. My 8 year old daughter was afraid. Odd, because she is a good traveler. Maybe it's the ugly brown carpeting down the endless corridors or the strip-mall area location. I couldn't understand what elicited such a strong reaction in her, but the hotel is dated and […] dismal. I loved how easy it was to return our car in the morning and catch our flight, and the staff was great, but the hotel needs a face lift ... especially for a Radisson. Read moreGenuine Hotels.com guest review
"Nice and affordable."
We stayed here for an event. The rooms were nice and so were the beds. Very clean and good price.Genuine Hotels.com guest review
The staff was incredible! Some of the best people I have ever dealt with in a hotel!Genuine Expedia guest review
We needed a room for one night to rest up for a long drive. Room was comfortable and clean. Biggest issue was the noise. The hotel was loud. Any movement in the hallway was very loud. During the night a party in the room next to us felt like it was in our room. We called the front desk to advise. Not sure they did anything.Genuine Hotels.com guest review
"Good price outside of Chicago at O'hare."
Couldn't get a hotel in the city of Chicago for the weekend of July 12. This hotel was outside about 30 minutes, but the drive was not that bad and the price was even better!Genuine Expedia guest review
"Great Swimming Pool"
The bed was flat, the air conditioning didn't cycle off - it stayed on all night. Other than that....The staff at check in was great, the pool was wonderful, and I would probably stay with you again if I need to be in that area around Chicago.Genuine Hotels.com guest review
"Only for cancelled flights"
Had to stay when my flight got cancelled. Better than staying at the airport. Should've opted for better option.Genuine Expedia guest review
"Very convenient shuttle included"
Very close to the airport used the shuttle service which was free! Would stay there again! Just wished they had a microwave & fridge.Genuine Hotels.com guest review
Good 24hr shuttle from airport ,excellent breakfast buffet,clean comfortable room,poor tv channels ,24 hr restaurant nearby,no safe box.Genuine Expedia guest review
"Enjoyable and close to destination"
All in all, a very positive stay for five nights at this hotel. Convenient, clean, well serviced and maintained. Asked for room with a refrigerator but unable to get one. That was the only negative in an otherwise positive experience.Genuine Hotels.com guest review
"Close to airport"
Both the check in staff and shuttle driver were very friendly!!Genuine Expedia guest review
Attended Cher concert at the All State Arena. Hotel was close to the venue & other things to do. Had a great time.Genuine Expedia guest review
Glad we were only there for a short period. I booked a balcony but was on the first floor looking into the parking lot. Our room was down a long long hallway and then turn left down another long hallway- the staff (other than the shuttle driver) acted like it was a bother to check us in. Would not stay here again.Genuine Expedia guest review
Response by Radisson Hotel Chicago O'Hare We apologize you were not satisfied with the location of your room during your stay. Also, we are sorry for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best customer service. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements in the future.
"Great Hotel next to the Allstate Arena"
Highly recommend this hotel if you are going to a concert or an event at the Allstate Arena. Its walking distance and free parkingGenuine Expedia guest review
"Hotel was decent."
Hotel was decent. Staff was helpful. Hotel is close enough to walk to event we attended..Genuine Expedia guest review
"Perfect location if going to the Allstate Aena."
We were able to walk to the Allstate Arena thus saving $20 for parking. It is located near many attractions. The staff was friendly and helpful. They suggested a delicious place for breakfast.Genuine Expedia guest review
Very nice .. close to restaurants and light shoppingGenuine Hotels.com guest review
Response by Radisson Hotel Chicago O'Hare Dear Valued Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Kai Chow General Manager Radisson Hotel Chicago O'Hare 847-296-8866
Very nice restaurants all around convenientGenuine Hotels.com guest review
"Rude front desk"
Front desk was very rude Showed attitude Rooms did not have a mini fridge Or a microwave which we really needed.Genuine Expedia guest review
"Good Price, Great Value"
Very courteous staff, comfortable clean room, great bed/mattress.Genuine Expedia guest review
"Shuttle runs every 30 minutes to the blue line"
The shuttle runs every 30 minutes and will pick you up from the blue line at the airport at 2 a.m.! Yay!Genuine Expedia guest review
"Comfortable and clean hotel near the airport."
Flew in from Berlin for the night with a flight early the next morning. Checked us right in to a clean room. Nice restaurant next door. Pleasant driver for pick-up and drop-off at airport.Genuine Expedia guest review
"Convenient airport access"
Stayed here recently as I had an early morning flight out of ORD. Quick and easy shuttle access - 5-10 min to terminal. Room was comfortable.Genuine Hotels.com guest review
I was glad to find a place that was nice and a reasonable price near the Fountain Blue and on a bus route.Genuine Hotels.com guest review
"Easy to reach downtown Chicago and places"
Excellent in all waysGenuine Hotels.com guest review
"Repeat stay close to arena"
This is our hotel of choice when there is an event at the arena. Close to arena and restaurants, good parking, clean rooms, easy access to I-90 from the Lee Street interchange. Will definitely stay again.Genuine Hotels.com guest review
The bathroom design was far too tight and awkward for even one person to use comfortably. Hand towel rack was at the front of the sink so that it caught on whatever clothes you had on. Good shower head and hot water. On Saturday night the hallway on our floor was full of drunk people, being loud and obnoxious and inconsiderate, making it impossible […] to sleep. Read moreGenuine Hotels.com guest review
"Negar to the AirPort"
I was only one night , the restaurant near to the hotel is very good.Genuine Expedia guest review
"Longest walk to our room"
Room was quite small compared to other hotels we've stayed at & the bathroom was even smaller. Balcony was a plus considering my husband is a smoker & all rooms are non-smoking. But the walk to your room from the elevator seemed like an eternity.Genuine Expedia guest review
This was a disappointing visit. The hotel was older, and the service was less than stellar. Parking is not free if you're flying out unless you book through park.sleep.fly. The rate was the best part, at $120, being minutes from the airport. Would not return.Genuine Hotels.com guest review
Response by Radisson Hotel Chicago O'Hare Dear Value Geust, Thank you for sharing your hotel experience. We would like to apologize for your unsatisfaction with overall condition of our hotel and the service you received at our hotel. We appreciate your feed backs we will share your comments with our associate to provide better services in thefuture. Regards to parking, we have complimentary parking for the night of stay only. If guest want to leave the vehicle while they are travelling, we have park and fly packages that are availble . Once again, thank you for your comments and we will use it to improve our services in the future.
"Well done, Radisson"
My wife and I enjoyed 2 comfortable and quiet nights here. And since we have been sleeping on a Sleep Comfort bed for nearly 15 years, we felt right at home. The hotel is convenient to a good variety of restaurants, a Target store, and the expressways. Thank you, Radisson.Genuine Expedia guest review
"Business Trip in March"
Hotel was very clean, Staff was very helpful, close enough to restaurants, stores, etc... But - temperature insulation in room was poor. When the temperature dropped, cold air rushed in from outside where the A/C unit is attached to the wall (poorly sealed) and the thermostat is on the other side of the room. So when heat was not on, the room became […] extremely cold until the thermostat kicked in, then the room was very warm. Temperature kept fluxuating high & low for the entire stay. Read moreGenuine Hotels.com guest review
Sleep Number bed did not work and one side of the bed was extremely hard.Genuine Hotels.com guest review
"Close to Allstate Arena"
Very nice hotel. Excellent beds. Sleep Number beds and very comfortable. Only problem was no hot water in the morning. Hotel was offering to adjust the rate and free buffet breakfast. Would not adjust rate to anybody that booked online.Genuine Expedia guest review
"A Good Stay"
Radisson lived up to its reputation. We enjoyed our stay and the helpfulness of the staff. It worked well being a block from the concert we attended.Genuine Hotels.com guest review
We stayed at the hotel to attend a concert at Allstate Arena. Arrived at 3:30 and to find a very long line of guests checking in. We waited approx. 20 minutes but the process moved quickly. The parking lot was full and difficult to find parking and had to drive around for a few minutes to find a place to park. Our room was on the first floor and the […] hallway was excessively noisy and a long line formed in front of our room from the StubHub office. It created a lot of commotion and disruptive noise while trying to nap. I wouldn't recommend the first floor. THE REASON WHY I WILL NEVER STAY HERE AGAIN! WAKING UP WITH NO HOT WATER TO SHOWER. THE RESPONSE FROM STAFF- EVERYONE MUST HAVE SHOWERED AT ONCE IT WILL BUILD UP SOON. Two hours later we checked out with no hot water to shower. Read moreGenuine Hotels.com guest review
"You don't get what you book!"
Overall it was a nice place to stay. The location was perfect for our concert and Longhorn Steakhouse was right next door for supper before. The room I book was not what I got. I booked 2 full beds with pull-out sofa and there was NO pull-out. I chose these because we had 3 people in each room and they could each have a bed. I was told they don't have […] rooms like these and that they are only "suggested" rooms by the very unhelpful gentleman checking us in. Apparently we were not the only people having the same problem. There was a lady ahead of us doing some yelling. This gentleman also told us it was Expedia's issue not theirs. I booked early so I would have a good choice. We had 2 of the girls sleeping in the chair or on the floor because of this because they didn't want to be crowded in the beds. I would have gotten different rooms if I had known this. Mr. Martinez the next morning when we checked out, was very unhappy with what happened and said he would look into it and make it right. He was very nice. Read moreGenuine Expedia guest review
"Rude staff, noisey elevator ..."
Staff at desk were rude. Also the staff at the breakfast area. They placed us in a room right across from the noisiest elevator imaginable.Genuine Expedia guest review
Response by Radisson Hotel Chicago O'Hare We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best customer service. Also, we understand how important a quiet environment is and apologize for the noisy elevator. Your feedback helps us prevent situations such as this in the future.
"Great location for concert, but not for sleep."
Great location for walking to the Allstate arena. Now the rest - we had 5 people and received a room with two double beds - was supposed to also have a sofabed, but didn't. Sheets has stains on them and the one bed was uncomfortable. Walls are thin, could hear the people in the next room talking. A lot of extra loud noise (besides the street noise). […] We were on the 3rd floor and kept hearing a "metal banging" noise, sounded like someone banging on dumpsters. Then got woke up in the AM to the same noise about 6 AM. They also had a delivery about 7 AM, so noise of the truck and the unloading of the shipment woke us up again . Couldn't wait to get out of there. Read moreGenuine Hotels.com guest review
Response by Radisson Hotel Chicago O'Hare Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize that you did not enjoy your recent stay and found our service less than satisfactory. Firstly, our reservation agent should have advised during time of booking that room can fit up to 4 persons regardless of room type. A typical room is designed for 2 adults with 2 young children. We apologize that you were not offered the option to get two rooms. Secondly, we apologize the bed sheets had stains on them. Our Housekeeping associates would be more than happy to change the bed sheets immediately for a more enjoyable and worry-free sleep. Lastly, we need to investigate the adjacent rooms on the unexpected noise level that had interrupted your sleep. Your comments will be shared with our associates for service improvement. We hope you would give us another opportunity to serve you again when you are in the area. Sincerely, Kai Chow General Manager Radisson Hotel Chicago O'Hare
"Nice hotel near casino"
This was a nice hotel near shopping and a really nice casino. Room was clean. Our room had a sleep number bed which made it easy to get comfortable.Genuine Expedia guest review
"Close to the airport for an overnight"
We flew into Chicago on our way home from London and just needed a room for the night. The Radisson ticked all the boxes - good shuttle service including early the next morning, clean, comfortable, quiet, and not too far from the airport. Check in was quick and easy and we were on our way to the room.Genuine Expedia guest review
The reason for being there was not, pleasure but everything about this hotel was amazing. I will stay again...Genuine Hotels.com guest review
"Great Place to Stay"
When checking in the gentlemen at that front dest was wonderful. Only down fall he gave us an upgraded room and in my opition it was a down grade as it was on the street side. Granted not being his control there was a major snow storm so 2:00am the snowplows were going through. At 3:00am the garbage truck decided to empty all the bins which were right […] outside our room and at 3:00am somebodys car alarm decided to go off. Other than all that the hotel its self was very nice Read moreGenuine Expedia guest review
"Nice Place Near the Airport"
Very nice place, prompt shuttle service. There is a restaurant (Longhorn Steakhouse) right next to the hotel. If I had a criticism it would be that the bathroom was a little cramped but otherwise it was very nice and quiet despite being quite busy since many were stranded with flight delays. The hotel staff was extremely friendly and went out of their […] way to be pleasant and it made all the difference to me when I was stranded away from home. Would recommend highly to anyone in the Chicago area. Read moreGenuine Expedia guest review
Great location, free parking. The Radisson O'Hare hotel is located a few miles away from O'Hare International Airport and a block away from the All State Arena. The room was clean and comfortable.Genuine Expedia guest review
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