"Never stay there for Navy graduation"
Hotel by itself is great, everything is perfect, A+++, i would give 6 stars, not 3, 4 or 5: has everything: hot tub, swimming pool, nice bar and restaurant, everything is clean, staff are friendly and helpful, drivers of a shuttle are unbelievable, location for shopping and dining is outstanding... But wrong wrong choice for staying there if you are […] planning to visit your kid graduation at Naval base.. Too far.. In other words: $20-25 on taxi...one way.. I didn't know that I must "sign off" at the morning my son from a barrack and "sign in" back at the evening.. which is makes 4 trips for parent back & forth .. Hotel try do the best to provide you with the shuttle.. But you can't avoid the taxi: shuttle could be somewhere with somebody for the next hour... you have only couple days with your kid and your time is limited enough to wait and nervous about shuttle.. Plus, shuttle is not allowed to cross the main entrance of the base (like a taxi or rented car), which is means - you have to walk across the whole base to barrack of your child.. You should Google how big is the base.. Huh, I had a workout! February 2014, very cold winter! Not much fun to walk at -11.. And I spend so much money on taxi..I should stay at some hotel closer to the base Read moreGenuine Expedia guest review
Response by Holiday Inn Gurnee Convention Center Thank you for such a high rating. As to the Naval base, we do have options that the front desk staff would be bale to suggest.
"high hopes for a relaxing night"
Me and my boyfriend wanted to get away and shop for a couple days, and that is how we ended up at the Holiday Inn. Service at first was excellent, however in our room we found long black hairs covering our entire bed and pillows. Then, we try to swim and relax in the jacuzzi, and there's five children under the age of six, with rafts and starburts wrappers, […] in the jacuzzi. We even called management to complain, and they did nothing about it. Then to top it all of, there must have been a party going on down the hall all night, because our door handle was being shook at different hours of the night. I was extremely upset by the time I left and no one ever asked me how my stay was! Would never recommend this hotel. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Gurnee Convention Center On behalf of the hotel please except my apologies regarding the troubles with your stay. This is not up to our standards. I will share your experiences with the team.
The hotel was nice and our room was nice and clean but the front desk service was horrible. The front desk guy tried to tell us that we couldn't have our room even after it was booked and paid for. We booked a king bed room and he tried to give us a room wirh two twin beds! He told us that even though we booked and paid for it we weren't guaranteed […] the from because we used hotels.com. The bartender said that particular guy always does that and tries to give away rooms after they've already been booked. So I'd advise anyone staying at thishotel to be very firm and not let them try to talk you out of your room! It was very Read moreGenuine Hotels.com guest review
Response by Holiday Inn Gurnee Convention Center We are happy you enjoyed your room. Thank you for your feedback as to the front desk service. I am not certain of your details without taking a look at your reservation and reviewing this with our staff. However, we will discuss generally reservations booked via the website you used. We apologize for any inconvenience.
We had a great time. But when I did ask a couple of questions they made it a point to let me know that I did make my reservation on hotel.com and they told me twice I also heard them tell someone else that. My daughter was told she could purchase breakfast for 5.00 an adult but if you were going to buy if you booked on hotel.com it would be 12.95 not […] worth it we didn't get it .The Room was very nice. Read moreGenuine Hotels.com guest review
"Nice hotel by the mall and restaurants."
The staff are friendly and the facility is nice, but the rooms need bigger bathrooms. My husband is broad and tall and that made it a bit difficult for us to have space.Genuine Expedia guest review
Everything was great besides the breakfast buffet... Don't bother buying it with your room. It was small and terrible tastingGenuine Hotels.com guest review
"Wedding Anniversary Getaway"
Our stay was very pleasant. We were offered a suite upgrade but I booked on hotels.com. So we could not get it. However the concierge brought us up a nice bottle of champagne, chocolate covered strawberries, and chocolate covered grapes. The bed and pillows were super comfortable. The room and everything in it was very clean. Downsides were not having […] a mini fridge or microwave and there was a crack in the flat screen tv. Also our window was right over the lobby and there was a bright light in our face while we tried to sleep. The staff was friendly and provided excellent service. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Gurnee Convention Center Great to hear you had a wonderful experience on your anniversary. We will investigate your room so that we can replace the television.
"much better than I expected."
at the time it was rated as a 3-star hotel. Once I got there I realize it was more of a four star. The staff was kind friendly helpful. The room was clean comfortable and overall outstanding.I wasn't afraid to use the pool or fitness area. It was all very clean.I know this probably sounds like it's too good to be true but this is really how I felt after […] I left. Read moreGenuine Expedia guest review
Response by Holiday Inn Gurnee Convention Center We always feel in our industry that it is more the people and not the building that ultimately creates the 4-star guest experience. Thank you for your comments.
The only thing I would recommend is that every room should have a microwave oven.Genuine Expedia guest review
"Very convenient location"
Was traveling through from KY to WI and this was a good stopping point for me. The hotel is located beside shipping and there is even a Six Flags right next door.Genuine Hotels.com guest review
Response by Holiday Inn Gurnee Convention Center We often house travelers looking to avoid downtown prices with parking fees as they are traveling to Chicago or Milwaukee. Yes, great shopping is available across the street at Gurnee Mills Mall.
We weren't in the room much other than to sleep and shower. Very comfortable beds! Very helpful staff. Would stay there againGenuine Expedia guest review
Response by Holiday Inn Gurnee Convention Center We look forward to your next visit!
We got a deal on our room and it was spacious and comfortable. There was a Restaurant, Bar, Pool and Hot tub that we used at the Hotel. Great prices, Great Place to stay and very comfortable.Genuine Expedia guest review
"Good hotel. Bad staff."
At 2am a staff member repeatedly beat on my door trying to put a refrigerator in my room, he had the wrong room. I was rudely awoken for nothing.Genuine Expedia guest review
Response by Holiday Inn Gurnee Convention Center My sincere apologies on our waking you during the night. I will review with our third shift team processes so this error does not reoccur.
"Excellent hotel near shopping mall"
The room was clean and the front desk was very nice. I couldn't help but notice the amount of restaurants near this hotel . If you can't find something to eat around here your probably not human. I would recommend this hotel to anyone staying near gurnee mills.Genuine Hotels.com guest review
Response by Holiday Inn Gurnee Convention Center Great summary of the hotel and surrounding area. Thank you.
"The Lounge was wonderful"
I don't normally write reviews but feel compelled to express my gratitude to your bartender, Janet. We were in town last weekend to see my son graduate from bootcamp. We used the Lounge as an all day meeting area and continually came in and out and she took great care of us all day! She let us know immediately that she was "new" at bartending but honestly, […] if she hadn't told us, I would not have known. Thank you, Janet! We had a great time! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Gurnee Convention Center I remember that day that Janet filled in. She will be so happy to hear your comments. Thank you.
The room was very nice. I disagree with the extra $20.00 they charge against your card in case you buy something. If you don't buy anything, they refund your money back in two to three days later. I've never experienced anything like that at any other motel/ hotel. Also never told about free breakfast at check in, I was told it was included in my package […] at check out. Read moreGenuine Hotels.com guest review
Service was great. Front desk was very understanding in the fact that I have two daughters 3 & 9 who just wanted to swim. We arrived pretty late to check in and service made sure they had 30 mins of Fun before bed. Thank you for the Royal treatment even though we are regular common folk. They still talk about swimming over Six Flags that was a week […] ago Read moreGenuine Hotels.com guest review
We stayed here for a couple of nights and it was fabulous & would stay there again!Genuine Expedia guest review
Response by Holiday Inn Gurnee Convention Center We look forward to your return!
"good value compared to nearby"
good value compared to Milwaukee hotels. front desk very helpful in finding local pizza place and answering our questionsGenuine Expedia guest review
"Great place to stay at"
My friend and I just needed a cheaper hotel to stay at for a night. We were planning on spending most of our day at six flags. It was clean and nice when we came into our room. The staff was very friendly.Genuine Expedia guest review
"Recently completely refurbished!"
This property was gutted & rebuilt from the shell. It's just like brand new. Very modern & attractive!Genuine Hotels.com guest review
My biggest complaint was how long the shuttle took. Waited 45 minutes one time which made me pretty grumpy. The hotel itself was fine.Genuine Expedia guest review
"Nice hotel but noisy"
This hotel was nice to stay at but the walls are so thin that you can hear everything that is happening in the hall. In addition the doors slams automatically and make a lot of noise, waking you up during the night. It is unfortunate as the hotel is nice, and cleanGenuine Hotels.com guest review
"Great One Night Stay"
We just returned from Gurnee and stayed at the Holiday Inn for one of our two nights there. It was a nice, well-kept hotel and the staff was helpful and friendly! The hotel was conveniently located off the highway and located across the street from Gurnee Mills Mall. We would stay here againGenuine Expedia guest review
"Great centrally located hotel"
Very nice rooms, very clean. Located next to may places needed on travel. Fantastic value. Will stay there again.Genuine Expedia guest review
"Nice Hotel very close to six Flags and Gurnee Mall"
It was a nice hotel with a great breakfast. We were right across the street from Gurnee Mall and a mile or 2 down from Six Flags. We had a great experience and the staff was very friendly and helpful!Genuine Expedia guest review
"Very nice clean hotel near Six flags / Gurnee Mall"
A very nice updated modern hotel. Staff was very friendly. Rooms were typical but clean and updated. Would of been nice to have a dvd player in the room. However they did have plenty of plugins for electronics and wifi included with the room. Only problem I had with the room is that there was no fan in the bathroom which made for some awkward waiting […] with 4 people staying in the room as you can imagine. Pool area was clean, neat, and we had fun swimming and sitting in the hot tub. Expedia stated breakfast was included in the price however the staff stated it was extra per person however I'm not sure who's fault that is (Expedia or the hotels) Overall a good place to stay and I would recommend it. Read moreGenuine Expedia guest review
"Close to Gurnee Mills Mall"
It was really convenient. However, I wish the hotel would put a microwave and a mini refrigerator in the room.Genuine Hotels.com guest review
Awesome were very accomodating!! Very nice stay!! Will stay again!!Genuine Expedia guest review
"very nice hotel and staff.."
rooms were clean, nice staff and great location.. would definately stay there again..Genuine Hotels.com guest review
My stay was very good. The staff was very friendly and my room was very clean.Genuine Hotels.com guest review
Walking into the Hotel Lobby was impressive. BUT, it would have been nice to have the person checking us in pay attention to us and not who he was talking to on the phone. Our keys where not programed properly, we did not recieve our information regarding our breakfast during our stay. The personal touch for such a nice establishment was missing. All […] other staff was very polite and helpful with everything. The ammenities were wonderful also. Read moreGenuine Hotels.com guest review
"Nice for a weekend"
Our room did not have a mini-fridge or microwave and we were not aware of this prior to booking.Genuine Hotels.com guest review
"Very nice hotel"
This was a very nice comfortable hotel. Breakfast was decent in the morning. The hotel was very clean and located close to shopping and food.Genuine Expedia guest review
"Very nice hotel close to outlets and six flags"
My experience was very nice, the staff were nice and the room is very quite.Genuine Expedia guest review
would figure out something different for the breakfast. very confusing if it was included in stay or not. Not a very good selection on food. would never pay extra for what was offered. would leave coffee out for guests to get on their ownGenuine Expedia guest review
"Great for Six Flags - avoid the terrible breakfast"
Stayed here for a 2 day visit to Great America. Great rooms and other facilities.Genuine Expedia guest review
"Close to great lakes and six flags"
Desk clerk told me breakfast was not included, had to print off my agreement to prove it was. Hotel was clean, nice pool, nice patio to dine or enjoy a drink. Good location to six flags, but would not allow courtesy van to go to the park. Got a really good cosmo from the bar. 15-30 min to Great lakes naval base and did have shuttle service there.Genuine Expedia guest review
"Family getaway with my nieces and my kids"
We had a great time the kids love the pool and I love the fact that we were so close to great America and Gurnee millsGenuine Expedia guest review
The room was clean and the staff was excellent, very helpful and friendly. The shower head is wide and the pressure and temperature are good. The breakfast is good. If you are the kind of person who puts a board under your firm mattress to make it more firm, you will love the bed. The fan in the bathroom runs constantly; there is no switch to turn it […] off. The air conditioner was set to 60 degrees when we arrived, and since we got there at 10:00 pm, I'm assuming it had been running at that temperature all day because the room was like a refrigerator. After turning the air conditioner off, I was too cold all night long on the second weekend in July. The hair dryer was wimpy. I used mine from home. There is no refrigerator or microwave in the room. One of the reasons I chose this hotel was because my reservation said it came with breakfast. Upon check in, I found out it did not. I showed my confirmation information to the person at check-in, and she gave us complimentary breakfasts for the first morning. The second morning we were on our own. The breakfast buffet included eggs, bacon, sausage, oatmeal, pastries, cereal, mixed fruit, and you can order an omelet. Orange juice in a carafe and coffee in a thermal coffee pot were brought to our table by a waitress without asking for it. Read moreGenuine Expedia guest review
"Close to six flags"
This hotel was very nice. It was clean & comfortable. The bed was very comfortable. I would definitely recommend this hotel to friends & family. And most importantly close to Six Flags Great America.Genuine Hotels.com guest review
"Overall a good hotel for the price"
Overall a good experience, no complaints, nice room, nice staff, breakfast buffet was good.Genuine Expedia guest review
Was really nice but wished it had come with breakfast.Genuine Hotels.com guest review
"I completely recommend this hotel!!"
The hotel was very clean and the staff is amazing!! Checking in was so easy and the rooms were so clean and comfortable. The shuttle service to and from Great America is a HUGE plus and allowed us to really relax and enjoy our experience with our children. You will not be dissappointed. We want to go back real soon!!Genuine Expedia guest review
"Comfortable hotel for a weekend getaway"
Nice clean hotel. Six Flags just down the road. Didn't use the pool just slept there at night but we enjoyed our short stay.Genuine Expedia guest review
"pretty good especially for kids"
They were not going to honor the free breakfast as advertised without a complaint to manager. Hallways needed a carpet cleaning and the back elevators had one not working and the other felt on last leg. Jacuzzi was over hot but clean area. Bed was hard but was in good area and fit the needs we had. Just needed an internal facelift. Breakfast was go […] od Read moreGenuine Hotels.com guest review
"Nice Hotel, Pool is a bit too chlorinated"
Hotel maintenance/cleaning staff was very friendly, front desk staff was helpful, but I felt a bit like an inconvenience to them at times when I asked questions. Noon checkout was great, and they allowed us to check in about an hour early the previous day which was nice. Nice bigger pool area [pool is not huge, but plenty of gathering/walking space […] around it], but chlorine levels felt a bit on the high side so the kids couldn't swim for long. Great location, right off the highway and close to all our destinations for our overnight. Read moreGenuine Expedia guest review
"Convenient freeway access"
It was a nice place and rates were reasonable compared to what we paid in Chicago for a Holiday Inn Express!Genuine Hotels.com guest review
I liked it, stayed there due to Six Flags being close by. I had a great experience friendly staff, clean location, my only complaint is there was too many kids at the pool area. And we all know how that is. Overall a great Hotel.Genuine Hotels.com guest review
"totaly recomended for anyone"
It was an awsome experience, really clean hotel and great service.Genuine Hotels.com guest review
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