"nice pool & staff"
enjoyed our stay & free cookie :) was a little disappointed we missed breakfast and that main restaurant doesn't serve dinner staff was gracious & pleasant.Genuine Expedia guest review
Great experience from walking in and checking in early to a late check out without paying an extra fee. The only negative was there was still some garbage left in the garbage can in our room and the AC didn't work that great.Genuine Expedia guest review
"Beautiful lobby, indoor gardens"
I arrived very late after an exhausting day of driving and walking. It took me awhile to get into the room because my keys did not work. After multiple tries, the door finally opened and I was able to carry all of my things into the room. The same scene repeated each time I had to go into the room. I got new keys made, and talked to a very nice maintenance […] man, and very nice person at the front desk. They promised me to have it repaired, but it was not. I realize this is a small issue. But your hotel is quite expensive. After paying several hundred dollars, I expected both better facilities and a more effective response when I had a problem. Not being able to get into one's room is a big pain at the end of a long, tiring day, when I have a lot of bags with me that I must then tote back down to the front desk to ask for help. Read moreGenuine Expedia guest review
"Very helpful front desk staff & clean rooms"
It is very clean hotel with comfortable beds. When we checked in we were given a room with smoke smell, we called front desk lady who checkex us in, she was very helpful and straight away changed our room. She was very nice lady and very helpful. There are alot of food places next to hotelGenuine Expedia guest review
"Rochester Doubletree Hotel"
We were very pleased with lour recent two stays at Double Tree. The staff were very pleasant, helpful, and we will look forward to staying with you again!Genuine Expedia guest review
"Wet Bedding Means Room Transfer"
The room was very nice until we got into bed and realized the top third of the mattress cover was soaking wet. It necessitated an evening room change to another room where the cleanliness was not great but at least the bed was not wet. The staff who helped us was wonderful, but there is clearly a problem in housekeeping.Genuine Hotels.com guest review
"Stop on way to Niagara Falls"
Hotel wasn't as nice as I expected it to be based on a previous stay at another DoubleTree. Hotel was a bit dated and in need of new doors, carpeting, etc. Room appeared to be clean, although I wasn't too happy to discover a bit wad of hair in the closet. I don't think I'd stay at this particular DoubeTree again. Cookies were delicious though!Genuine Hotels.com guest review
"great place to stay when visiting my son at RIT"
The warm chocolate chip walnut cookies are amazing! I keep going back for more :) Love the pool, restaurant, room service and especially the size of my room -- very big and comfortable. Its the perfect distance to RIT and restaurants and shopping.Genuine Hotels.com guest review
Great price, amenities, and staff. Accessible to expressway and many great restaurants.Genuine Expedia guest review
Super loud when people are partying in bar, lobby. Noise carries right up through the atrium.Genuine Expedia guest review
The staff was great. Loved the cookie. I found a red smear mark on 1 of the pillows on my bed and some hairs in the bathroom in the shower. Very efficient check out. I would stay again based on the staff and the lobby. I am hoping the pillow and shower are exceptions.Genuine Expedia guest review
"Hotel in nice area convenience to shopping"
Mildew on the shower tiles. Loose shower head sprayed water all over the bathroom. However, the staff was very nice at check in. The room need a major overhaul. The location is a short drive to U of R. Lots of nice restaurants near by.Genuine Expedia guest review
Solid hotel, fun pool, surprisingly good food. The room was comfortable if a bit dated.Genuine Expedia guest review
The staff are fantastic. Hotel accessibility and layout is great. Good amenities. Rooms are spacious and well designed. Location is very convenient and surrounding area great. Will definitely go back!Genuine Hotels.com guest review
It was a good stay at this hotel located on Jefferson street.Genuine Expedia guest review
"Close to major shopping area"
I liked the hotel, it was nice -- warm cookies are awesome. I really enjoyed the breakfast. Service was awesome. What I would like changed would be the curtain length on the windows. (that covered lights).Genuine Hotels.com guest review
We stopped last minute on our way through NY to rest for the night. I was very pleased with all aspects of this hotel. It was very modern, clean, spacious and the customer service was excellent! I would most certainly stay here again!Genuine Hotels.com guest review
It was a very different Doubletree. Loud music playing outside upon arrival. Loud parties going on in central indoor area (which our room overlooked) that went on until 1:00 AM.Otherwise very nice.Genuine Hotels.com guest review
Hotel needs some updates particularly with the carpeting and room chairs. Beds were clean and comfy and the bathroom was in good condition!Genuine Expedia guest review
"Nice convenient hotel close to RIT"
Great location, close to restaurants and RIT. Comfortable rooms and beds, friendly staff.Genuine Expedia guest review
"best stay ever"
Best stay ever n the exception of 1or 2 high class hotels in Las Vegas.Genuine Hotels.com guest review
"Great staff, clean, nice restaurant and bar."
Everyone was very friendly; room was clean and spacious.Genuine Expedia guest review
Great location, shopping and close 390, lots of restaurants. Hotel was very clean, lots of parking. Pool and bar area a little aged. Could be updated. Mattress was a bit soft but room was otherwise great.Genuine Hotels.com guest review
Insufficiently quiet and just OK - not worth the money.Genuine Expedia guest review
"Can't go wrong!"
The hotel was great as was the location.Wish we had time for the pool!The complementary chocolate chip cookies were divine,,,,to die for! Would recommend this hotel for sure. You won't go wrongGenuine Hotels.com guest review
"To expensive for quality"
Our room was dirty. The bath area in our room as well as adjoining was very poor. I will not stay at this hotel again.Genuine Hotels.com guest review
Power failure. Aircon didn't work. Staff were great. Gym was small but good. Lots of stores and food options nearby. The hotel had a fire alarm the day prior, so I think they are having some infrastructure issues as the hotel is getting on the old side.Genuine Expedia guest review
"Comfortable, quiet hotel"
Stayed one night while picking up my son from school.Genuine Expedia guest review
"Noisy Room full of guys"
The room next door to me was very loud and they would let the door slam coming and going. I didn't get ANY sleep.Genuine Hotels.com guest review
No microwave in the room and there was no complimentary continental breakfast.Genuine Hotels.com guest review
"Average hotel in the area"
The room was clean and comfortable. Several items surprised me like no remote for the TV (not that this is a major deal), Internet in the rooms must be paid for but is free in the lobby. This seems ridiculous to me as when I went to the front desk after my flights were cancelled, the desk clerk in the early morning gave me a code for free internet access. […] Since I was there on a business trip, this added expense is not expected and obviously not necessary. Ask for the "free internet" code if you go here instead of paying for internet separately! Read moreGenuine Hotels.com guest review
"One night getaway"
Overall, our stay was great. Room was extremely clean but we were disappointed that we did not have a refrigerator or a microwave. We were also not fans of the pool area. It is in a very open space which means it is freezing and not very comfortable or enjoyable. We swam for about 20 minutes and decided it was too cold to stay. Staff was friendly and […] location was great! Rate was awesome, especially considering that it was NYE! Read moreGenuine Hotels.com guest review
"Relaxing New Years night!"
Hotel is beautiful, and clean. The staff was great! we recieved a complimentary upgraded room. Heated pool was a plus! The cookies you get at check in are AMAZING!Genuine Expedia guest review
"A Great Stay"
The room was quite clean. I thought it a little awkward that the windows opened onto a hallway. The check in staff was very friendly and welcoming. The complimentary cookie was delicious! I did find the bath tissue to be in a slightly uncomfortable location. Overall a very nice stay. It was so conveniently located to other locations I needed to be at […] and was so welcoming that I will stay at this hotel for future Rochester, NY stays. Read moreGenuine Hotels.com guest review
"A Hilton it was not!!"
Upon arrival the lobby was full of yelling and screaming kids, literately running ragtime. I understand there was a hockey tournament in the area but, wow, they were shaking things up. I went to the lobby level men,s restroom and it was a mess, paper towels all over the place and the floor was littered along with unclean sink. Needed to take the elevator […] to the third floor and lo and behold, who has taken over the elevator, yep the kids!! Noise in the hallways and running through the hallways all made for a very poor stay. You know, respect for property and those around you goes a long way. When I brought to the desks attention, I merely got a shoulder shrug. Well, Hilton, here is one shoulder shrug back at you; I will never stay at another Hilton especially the one in Rochester, NY. It had more class and appeal when it was the Holiday Inn. I might add, that I was not the only guest to comment on this and what was going on. Bye Hilton Hello Comfort Suites or Marriott's extended stay. Read moreGenuine Expedia guest review
"Noisey and Out of Control"
Doubletree needs to decide what kind of hotel they are. One that takes bus loads of youth hockey players or guests who actually stay because they want a good night's sleep. We were unfortunately placed in the middle of a floor full of running, screaming, door slamming kids who apparently had no adult supervision. We did not get any sleep at all and […] the hotel did nothing to patrol the halls and calm the situation down. We should have been paid to stay there that night instead of the other way around. We ordered dinner in our room because we didn't want to have to fight the crowds in the halls and elevators. When it arrived it was not fully cooked. The beds were wonderful, if only we could have slept. All and all a disaster. Read moreGenuine Hotels.com guest review
Comfy bed, great pillows, clean and spacious room, pleasing atmosphere, convenient locationGenuine Expedia guest review
"Excellent place to stay in Rochester!"
I had to attend a conference at the hotel and the room we had was wonderful. The bed was a bit hard but other than that, I would stay here again! Sadly, you cannot use your Hilton Honors card when you book with Hotels.com, and there is no free wi-fi in the rooms. But all in all it was nice.Genuine Hotels.com guest review
"Would stay there again !"
The hotel was very comfortable, and we got a great rate ! Traveled with my 2 year old grand daugther and she was able to eat for free at the breakfast buffet. She also enjoyed the pool.Genuine Hotels.com guest review
nicest hotel in rochesterGenuine Hotels.com guest review
"Nice hotel close to everything"
The hotel is close to a lot of great restaurants, a nice mall and Wetland if you care. It is also easy access to the thruway and Rochester.Genuine Hotels.com guest review
Everything was absolutely AWESOME!!!! No problems & the service was 100%+. I'd use this hotel for any event I may have.....GREAT JOB!Genuine Hotels.com guest review
"Great location to Airport"
What a great choice of hotel...a whole lot more than we expected, being a "airport" hotel....great service, comfortable ! A++Genuine Hotels.com guest review
"Quite, comfortable and affordable."
I'm in a wheelchair and often have to compromise on accessibility issues....but not at this hotel. Very wheelchair friendly from pool to lots of grab bars and STURDY seat in the bathroom. My husband and I were so impressed with the pillows we took the pillow case off and wrote down the brand. My only negative point would be our accessible room was a […] long walk from the elevators....it would be a problem for a person having trouble walking. Read moreGenuine Expedia guest review
"Closeness to Places I needed to visit."
PerfectGenuine Hotels.com guest review
"Double Tree by Hilton Rochester- A surprise gem!"
Full of surprises from booking to the end of stay! During booking I was happy there was an option to pay when we check in as opposed to pre-paying. So I was able to earn Hilton Honors points. My son who had driven past the hotel on many occasions was like us, pleasantly surprised to see the layout once we got inside the lobby area. The building from […] the outside is deceptive. The rooms are arranged around a glass dome covered courtyard where the pool, fitness center, and the restaurant are located. This gave the feeling of being outside while being safe from the outside elements. Sort of like a greenhouse, with live plants growing along the walkway from the lobby to the elevators by the room area. The elevators have glass on one side overlooking the pool and the lobby giving a great view as you ascend and descend. We were greeted fairly warmly by the staff at a time when much was occurring: 2 weddings and a bus trip. The check-in process was quick and efficiently done and we were offered warm chocolate walnut cookies along with our keys. The room was spacious and clean and well supplied with towels in good condition. The fee was reasonable and the bistro for dinning offered both warm buffet as well as a la carte dinning at fairly reasonable prices. We agree with my son who said he would definitely recommend this hotel for anyone needing hotel accommodations in the Rochester area. Read moreGenuine Expedia guest review
Terrible leak in the bathroom upon arrival. Impossible that they did not know about it before we checked into the room. Had to brush our teeth in the tub due to blocked drain and leak in sink. Switched us to another room the next day that was supposed to be non smoking but wasn't.Genuine Expedia guest review
"First Class Hotel & Buffet"
Hotel was very nice. Attractive with fine amenities. Room was clean and comfortable. Breakfast buffet was outstanding though a bit pricey. One warning DT provides at check in high quality chocolate chip cookies but they all have walnuts in them. It would be better if they had them a choice without the nuts for us who are allergic. Otherwise first r […] ate! Read moreGenuine Hotels.com guest review
Room was facing the highway so I could hear traffic all night long. We paid more for this room than other hotels and then had to pay for in room internet. We also were not offered a free breakfast. We have stayed in hotels where we paid less and got more.Genuine Expedia guest review
"Stay Here! You won't regret it!"
We stayed here for my husband's 30th birthday! This hotel is gorgeous! The atrium is beautiful! Staff are friendly! Rooms are clean. Housekeeping personnel are kind, courteous and top notch! My husband and I highly recommend this hotel! It was a birthday he will never forget. ;-)Genuine Hotels.com guest review
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