All hotels in Rochester, New York, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here1111 Jefferson Rd, Rochester, NY, 14623, United States of America, ‏‎855-239-9478
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4.2 / 5Excellent

Score breakdown (from 205 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.3
3.0 / 5Good
"Nice comfortable room."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Comfortable room. No hair dryer. Toilet never seemed to work quite right and then backed up during the night.
Genuine Expedia guest review
Other trip Aug 5, 2013
Dana
US
2.0 / 5Fair
"C'mon already"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
You're supposed to be a DoubleTree! No towel bars in the bathroom? I'm pretty sure every other hotel I've ever stayed at had towel bars in the bathroom. The bathroom looked like it may have been started by a pro and finished by an inept DIYer. The fan had been removed and the ceiling "patched." The outlets were crooked. The doorway looked as if someone had broken in the door and painted over a patch of dried paste. The bottom edge looked like someone had at least two goes at working the saw. Other issues: No real closet to speak of. No minifridge. The air conditioner was incredibly loud. No on-demand. Tiniest ice bucket I've ever seen. Inconsistency in stocking toiletries... 'Nough said? So, no - I didn't want to try the $14 breakfast buffet. We went up the street to Dennys.
Genuine Hotels.com guest review
2 night trip Jul 26, 2013
Heidi
US
4.0 / 5Excellent
"Better than average hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
When I checked in, I got a room where the windows faced the inside. People could walk down the corridor and look right into your room. I've never seen a hotel like this and found this rather bizarre. I called the front desk and asked for a room with windows facing outside. Luckily one was available. I don't think there's a way to reserve an outside facing room, so beware. Besides this problem, everything else was fine.
Genuine Expedia guest review
Other trip Jul 29, 2013
Jeff
US
5.0 / 5Outstanding
"a good night's sleep"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice hotel-very clean, nice bed and decor and I liked the little touch of handing out warm cookies at check in. I would definitely stay here again!
Genuine Hotels.com guest review
1 night trip Jul 26, 2013
A Traveler
US
5.0 / 5Outstanding
"To be perfectly honest..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
When we arrived, the front desk was attended by 1 person. This was a few minutes before 3PM. She was unindained by phone call after phone call. And, she handled this as fast as one could ask for. The problem was that a second person could of helped. It was the Friday just after the 4th of July and at check-in time. Thus, staffing was, in our opinion, short. Now, this person did a great job. Next, our room: The first room we entered had the Air Conditioner cover on the floor. It appears that the maintenance person had not completed their work. This meant they do perform maintenance, but they didn't communicate the status or failed to finish up. But, the front desk dispatched a bell-hop who wisked us to a different room. As we were approaching the 2nd room, he asked if it would be acceptable, but we said that it was further away from the elevator than we would like. He promptly got us a room near our first one, but with an upgrade to having a private balcony. And, to top that off, he returned shortly with an incredible complimentary bag of nutritious snacks and drinks with an apology from the hotel. The bed was amazing. It was the most comfortable bed that we have ever slept in. I had trouble setting the alarm clock, but not the phone wake-up call. At 0630 AM, we were awaken by an emergency broadcast saying that there was a situation warranting an evacuation. We complied, the situation got resolved and an all-clear was soon given. I actually consider this a very safe hotel.
Genuine Expedia guest review
Other trip Jul 9, 2013
Novice
US
2.0 / 5Fair
"It was not as good as we thought it would be"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
The location is great; good spot with plenty of amenities in the area. Inside hotel is very quiet and nice. The person at check in was kind, efficient and you get a fresh cookie. True to its name it has lots of trees in the front area, a pool, and food places; it looked very nice! When we got to our room we found towels on the floor and a shower curtain on the bed! I don't care why they were there but it’s gross when you walk into a room to see that. I don't think this is double trees normal operation but a big miss for us. We were given a different room and a free breakfast ticket. I was satisfied. The room will definitely meet your needs, bed was good, and set up and bathroom were nice. What really hurt my view of double tree was the air conditioning. I may be wrong, but I think if someone pays to stay in a room they should be able to adjust the temp to where they like it. The air conditioning unit was unable to get the room cold enough. I will say that it was bearable, but when you pay to stay in a room bearable is not good enough. We set the thermostat as low as it could go; it just was not able to do the job. I did not go to the front desk because I was tired and it was what it was, and its likely most rooms suffered from this same issue. Lastly we were awaken at 6:30am by a fire alarm, walked outside in our pajamas it was not fun. We were never offered anything so I guess double tree felt like it wasn’t their fault. Hotel was not what we thought it would be.
Genuine Hotels.com guest review
1 night trip Jul 5, 2013
Vincent
US
5.0 / 5Outstanding
"One night stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Outstanding room. Would stay again anytime
Genuine Hotels.com guest review
1 night trip Jun 29, 2013
Linda
US
5.0 / 5Outstanding
"Exellent. lovely hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had an excellent experience and i would rate this to anyone planning on staying in the Rochester area. This was my second time coming to Rochester and first time staying at a hotel here so i didn't really know which one to choose from, glad i chose there though, I would definitely stay there again.
Genuine Expedia guest review
Other trip Jul 2, 2013
Randle
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel - only bad thing which wasn't the hotels fault was we wanted to go swimming and there was so many screaming kids u couldn't hear ur self think - but the hotel was awesome
Genuine Expedia guest review
Other trip Jul 2, 2013
Pebbles
US
5.0 / 5Outstanding
"Nice hotel with lots of space to gather"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff were excellent and friendly. Breakfast buffet was great but quite expensive and kids were not free with adult meal. Pool was nice, no whirlpool. Very comfy and clean rooms. Bathroom was spacious. Nice layout with lots of space to gather as there were a couple of sports teams who were able to meet and not bother other guests. I would definitely recommend this hotel to others and would go back again.
Genuine Expedia guest review
Other trip Jul 2, 2013
Patricia
US
4.0 / 5Excellent
"Pleasing Rochester Area Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall - Good experience... Nice Hotel with indoor pool & bar nearby each other.
Genuine Expedia guest review
Other trip Jul 1, 2013
MyCon
US
5.0 / 5Outstanding
"Rochester jazz festival"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good location for our two day stay. Easy access to major highways and streets leading to downtown jazz venues. Room was clean and comfortable. We were very impressed by the excellent customer service on all levels. Definitely a great place to relax!
Genuine Expedia guest review
Other trip Jun 26, 2013
cheryl
US
5.0 / 5Outstanding
"Affordable, clean and convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was our first time staying at this particular hotel and we were very happy with the accomodations. The room was very clean, the linens were super soft and the mattresses were very comfortable. We also took advantage of the restaurant and had an excellent meal. We'll definitely look to book here again!
Genuine Hotels.com guest review
2 night trip Jun 7, 2013
Kim
US
4.0 / 5Excellent
"DoubleTree by Hilton Rochester"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
everything was great, service was great, we had little kids with us and they love the pool.
Genuine Hotels.com guest review
2 night trip Jun 7, 2013
ken
US
4.0 / 5Excellent
"Hotel near RIT"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel is fine. Convenient location. Rooms a little dated, but well maintained. Only drawback is no free wifi in rooms and no free breakfast. $14 per person for breakfast.
Genuine Expedia guest review
Other trip Jun 10, 2013
Gary
US
5.0 / 5Outstanding
"fun hotel for families."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
short stay.. Clean and comfortable. Nice pool and workout room.
Genuine Expedia guest review
Other trip Jun 7, 2013
Dawn
US
5.0 / 5Outstanding
"Awesome Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I've never had the oppurtunity to stay at a DoubleTree before, but after this stay I will always check to see if there's one in the area where I'm going. The staff was nice and professional. The room was clean and had a great view of the atrium. The pillows were awesome. The cookies they gave us on check-in and check-out were delicious.
Genuine Hotels.com guest review
1 night trip Jun 1, 2013
Roberta
US
4.0 / 5Excellent
"Good for families with kids"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice stay. Good indoor pool for kids (we have 2 under 6 yrs). Piano player in the evening was a nice touch. Breakfast buffet was a bit pricey but there are alternatives nearby and the quality was decent. Despite the indoor balcony design the rooms were quiet. The only things missing were a hot tub and a mini fridge in the room.
Genuine Expedia guest review
Other trip Jun 2, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We stopped here for only one night on our way back from Niagara Falls. The room was clean, modern, comfortable. The hotel seemed great. The rate we got was pretty good for a last minute booking.
Genuine Hotels.com guest review
1 night family trip May 26, 2013
A Traveler
US
4.0 / 5Excellent
"Recommended"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a nice hotel. The rooms are larger than average and very comfortable. Recommended.
Genuine Expedia guest review
Other trip Jun 1, 2013
A Traveler
US
4.0 / 5Excellent
"Well maintained hotel with a poor wifi connection"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very Good hotel , but WIFI connections 9.95 are per night PER MACHINE..
Genuine Hotels.com guest review
1 night business trip May 24, 2013
rapane3
US
1.0 / 5Poor
"noise outside of room. up all night."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
carpet was dirty. was not happy with the over all decor of the room. we stayed in the double tree in the south before, we were very happy about it. Rochester double tree did not have any class. I will not recommend Rochester to anyone.
Genuine Expedia guest review
Other trip May 28, 2013
Elisse
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
All the comforts of home comfy bed flat screen tv thick thirsty towels
Genuine Hotels.com guest review
Other trip May 28, 2013
dennis
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed my stay
Genuine Hotels.com guest review
3 night trip May 10, 2013
A Traveler
US
4.0 / 5Excellent
"nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We enjoyed ourself they took out the hot tub but we made the best of it
Genuine Hotels.com guest review
1 night trip with friends May 10, 2013
keisha
US
4.0 / 5Excellent
"Convenient location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The room we were in seemed to have some damaged doors(bathroom and main). Other than that, the room was a cookie cutter of all the others.
Genuine Expedia guest review
Other trip May 13, 2013
Amy
US
5.0 / 5Outstanding
"Great overnight."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff were exceptional. Very anxious to please. Good location.
Genuine Expedia guest review
Other trip Apr 30, 2013
KO
US
5.0 / 5Outstanding
"Wonderful experience!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great stay. The Hotel decor was beautiful , the room was very clean, the bed was comfortable (and I have severe back issues), the Staff were so accommodating and friendly, and the location is right in the center of everything! We only had two minor inconveniences: 1) we had ordered Take Out and the place we ordered from forgot plastic ware and plates so we called the main desk, asked if they could provide them, they said yes but 11/2 hours later, still no plastic ware, we called again, they then switched us to the in-house restaurant and they refused to bring us plastic ware because we didn't order from them. 2) Our air conditioner was broke but had maintenance come immediately, and temporarily fixed it, so didn't need to tear all apart during our stay. So, all in all, it was a great stay and we will be back next year!!!
Genuine Hotels.com guest review
2 night trip Apr 19, 2013
Pam
US
4.0 / 5Excellent
"Pleasant hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice and clean hotel. Location is very convenient, close to lots of food and shopping place. very easy to get on highway also.
Genuine Expedia guest review
Other trip Apr 22, 2013
A Traveler
US
5.0 / 5Outstanding
"Very Pleasant!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very friendly and accommodating staff. They gave us warm cookies at check-in and were very helpful in helping us navigate the hotel. The hotel was comfortable and had very nice decor. I will definitely stay at another DoubleTree in the future.
Genuine Hotels.com guest review
1 night trip Apr 13, 2013
Michelle
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was beautiful. The staff, from the front desk to the porters were so welcoming. The room was very nice and quiet. Check in and Check out were so easily done. I would gladly return to this hotel.
Genuine Hotels.com guest review
2 night trip Mar 29, 2013
A Traveler
US
3.0 / 5Good
"Not to good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Half the lights didn't work
Genuine Hotels.com guest review
1 night trip Apr 5, 2013
A Traveler
US
5.0 / 5Outstanding
"Brief, but Pleasant!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We only spent one night; however, the rooms were very clean and well appointed.
Genuine Expedia guest review
Other trip Apr 7, 2013
Deb
US
3.0 / 5Good
"Charge(s) for Internet Connection"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Charge for internet connection for EACH individual device is not acceptable.
Genuine Expedia guest review
Other trip Apr 7, 2013
A Traveler
US
4.0 / 5Excellent
"well maintained hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Well located and very well maintained, enjoyed the stay ..
Genuine Hotels.com guest review
1 night business trip Mar 29, 2013
rpan
US
5.0 / 5Outstanding
"Great"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Front desk was friendly, hotel and room were very clean. Room service was prompt
Genuine Expedia guest review
Other trip Mar 24, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I loved my stay, very comfy and great service. Would love to come again and nice surrounding area
Genuine Hotels.com guest review
2 night business trip Mar 2, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
The hot tub was not working and the pool was tiny and overcrowded.
Genuine Hotels.com guest review
1 night business trip Dec 31, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
it was very nice little high price food but good
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall we were very please with this hotel. The inside is very neat with the pool and all the greenery. The kids thought is was "awesome". The kids had a great time swimming in the pool while it was snowing outside. The staff was friendly when we arrived. We would stay there again.
Genuine Hotels.com guest review
1 night trip Dec 28, 2012
E Jarosz
US
4.0 / 5Excellent
"private nite"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Unattended kids running up and down the floors for hours.
Genuine Expedia guest review
Other trip Dec 11, 2012
Girls Night
US
5.0 / 5Outstanding
"One of the nicest hotels I've stayed at!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
It's very clean! The outside look of the hotel doesn't do it any justice as to how it looks in the inside. It's got great design on the inside! Def will stay again! Two thumbs up!
Genuine Hotels.com guest review
1 night romance trip Dec 8, 2012
A Traveler
US
3.0 / 5Good
"Off site convention"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Nice hotel. I had little interaction with hotel staff except to complain about noisy guest in adjacent room at 11 pm they said they would send security to check and noise abated about an hour later 12 pm. It was a Saturday night. Room was very nice and bed very comfortable. Internet fee is $10 a day "please".
Genuine Hotels.com guest review
1 night business trip Nov 3, 2012
Carl
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great
Genuine Hotels.com guest review
Other trip Oct 2, 2012
A Traveler
US
5.0 / 5Outstanding
"relaxing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
wonderful hotel will go back highly recomend it
Genuine Hotels.com guest review
Other trip Oct 1, 2012
A Traveler
US
3.0 / 5Good
"Everything you need in one place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We had stayed at this hotel once before and absolutely loved it. We then planned consecutive nights with two rooms and brought family to celebrate an event, but then found out there was a hockey tournament the entire time we were there. The drunken chaperones and kids running wild for two days was not the best; we were unable to use the pool, hot tub, etc. and kids were bouncing balls off of our sliding glass doors in the corridor, etc. We will know to ask about group conferences the next time!
Genuine Hotels.com guest review
Other trip Sep 29, 2012
A Traveler
US
5.0 / 5Outstanding
"Excellent Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall it was an excellent stay! The staff, room and ambience was excellent!
Genuine Hotels.com guest review
2 night trip Sep 14, 2012
A Traveler
US
5.0 / 5Outstanding
"close to everything we were in the area for."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
All of the staff that we encountered during our stay were friendly and ready to do whatever it took to make our stay enjoyable and comfortable.
Genuine Hotels.com guest review
2 night trip Aug 17, 2012
A Traveler
US
5.0 / 5Outstanding
"From Pittsburgh to Rochester"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
The toilet ran off and on all night.
Genuine Hotels.com guest review
1 night trip Sep 7, 2012
A Traveler
US
4.0 / 5Excellent
"Good location with lots of amenities"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel bar was not well stocked:) The staff tried their best with what they had.
Genuine Expedia guest review
Other trip Sep 10, 2012
Barb
US
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