"Close to airport"
Convenient, clean, courteous staffGenuine Hotels.com guest review
"Convenient to airport"
I was attending a seminar in this hotel. It is really convenient to the airport. The lobby & meeting areas were clean and modern but the food in the restaurant was lack luster. The rooms were large but the carpet could use some cleaning (my shoes stuck to it in places around the room.) The beds were full size rather than queen so it makes for a tight […] fit for 2. Overall, it was fine but a bit pricey for the surrounding area. Read moreGenuine Hotels.com guest review
"High Security Hotel?"
We arrived at the hotel late in the evening, which may have influenced the setting. However, it was unnerving to arrive and find three security guards standing outside the property, a locked double door which could only be opened after you picked up the courtesy phone and a gated parking lot which you could not move in or out of without a room key. […] This proved difficult for check in. We were only told after check in that we had to pay to park there - $12 for the night. Seemed steep. We arrived on a Saturday night, which apparently caused the parking lot to be full. Front Desk Staff was indifferent to our arrival. We waited for a back counter conversation to end before we could be acknowledged. Our room was spacious, although the bathroom was not particularly clean and the tissue paper holder was falling off the wall. Overall, this property presented itself as being in a sketchy neighborhood rather than being safety conscious. For these reasons I would not go back to this hotel. Read moreGenuine Hotels.com guest review
"Did the Job!"
Like there was a bar and restaurant in hotel.Genuine Hotels.com guest review
Food was good.Genuine Hotels.com guest review
"Another Restful Night!"
No complaints here. Comfortable clean room. Quiet night. Jonah did a wonderful job checking me in. She accommodated my room request with a smile. She made me feel welcome. In the morning upon check out the front desk staff acknowledged my repeat business. It's always nice to be appreciated. Highly recommend this hotel.Genuine Hotels.com guest review
"Pretty loud freeway noise at an otherwise nice spo"
I really only stayed at this hotel for about 8 hours after my flight was cancelled. The hotel itself was pretty nice and service was good, but it was unfortunately outweighed by the very loud road noise outside the room I stayed in. One whole side of the hotel backs onto a major road or highway - not sure which - and there was signficant noise all night. […] If you stay there, be sure to ask for a room far from it. Read moreGenuine Hotels.com guest review
"Wonderful hotel & Great price"
When first pulling into this hotel, I initially thought it would be an average mediocre hotel judging by the surround neighborhoods & the noisy airport plane traffic. My thoughts immediately changed as soon as I walked into the entrance. It was wonderfully laid out and decorated--also the bar and business area was superb!Genuine Hotels.com guest review
"Another 5 Star Stay"
You rocked it, Brad! Thanks for acknowledging me as your repeat guest. Also, certainly appreciate the way you took care of me at check in. This is a fabulous hotel with a professional staff. I highly recommend this hotel.Genuine Hotels.com guest review
"There's No Place Like Home"
Oh Wait! You mean I wasn't at home? I was at the Holiday Inn North? My stay was so comfortable and enjoyable I THOUGHT I WAS AT HOME!! Front desk crew ROCKS!! Ashley and her team were very accommdating and made me feel special. The van drivers were courteous and acknowledged my repeat business by welcoming me back. Housekeeping respected my privacy. […] I highly recommend this hotel if one is looking for a spotless clean room and friendly staff. I shall return! (I do have to say I don't like paying for parking every day) Read moreGenuine Hotels.com guest review
Staff was excellent. Rooms were clean. Nicest holiday inn that I've been to.Genuine Expedia guest review
Response by Holiday Inn Hotel & Suites Atlanta Airport-North Thank you so much for the wonderful review and for recognizing our team! I will be sure to share them with our entire team. We are fortunate to have an outstanding team here in our Holiday Inn Brand Hotel that truly cares about the guests and takes tremendous pride in our hotel and the jobs they do. Feedback such as yours means a great deal to us. We are thrilled that our team have delivered the Holiday Inn promise and created a hotel that guests love. Thank you again for sharing your wonderful feedback. Thank you for being our guest and we look forward to serving you again soon! Sincerely Nabil
Checked into this hotel around 8pm on a Friday night. I've seen this hotel BEFORE the renovation, and before it was a Holiday Inn. They did a WONDERFUL job on this spot. It has a very contemporary decor, complete with a living room-like space as its computer area, and they feature Apple computers! I was very impressed with the cleanliness of my room, […] the hotel staff, and the restaurants nearby--all within walking distance. I'll definitely be returning to this spot! Read moreGenuine Expedia guest review
Response by Holiday Inn Hotel & Suites Atlanta Airport-North Thank you for the great review, we certainly appreciate the fact you post your review. We are thrilled that our wonderful colleagues have delivered the Holiday Inn Brand Promise, and created a hotel that guests love. Thank you for noticing the efforts. I’m pleased that you enjoyed your stay in our wonderful Holiday Inn Brand Hotel with all the great new amenities and superb service. I’m most pleased that our staff consistently exceeded your expectation. Thank you for taking the time to give us your feedback. We look forward to welcoming you and your family back to Atlanta again soon. When your travels bring you back, we look forward to welcoming you to your home away from home. Sincerely Nabil
"Very nice hotel close to Turner Field"
We stayed for a night for the Braves game. Hotel was close to field, great price, very friendly staff. Room was beyond what we expected. Very Clean, well decorated modern. We would stay there again! Overall great experience!Genuine Expedia guest review
Response by Holiday Inn Hotel & Suites Atlanta Airport-North Thank you for your great review of our Holiday Inn Brand Hotel. We are thrilled that our team, our wonderful new product has created a great experience for you. We can’t thank you enough for your feedback and for affirming that our team have delivered the Holiday Inn promise and created a hotel that guests love. We greatly appreciate it!. Thank you for your wonderful feedback about the holiday inn Hotel and the wonderful product the new holiday inn hotel has to offer. My colleagues and I are thrilled that you and your family found our team, food and guest service outstanding. I am very glad you were welcomed so warmly and with southern hospitality from the beginning of your stay and the exceptional service continued right until the end! Your remarks will be shared with my colleagues; to continue ensuring our guest’s satisfaction and loyalty to the Holiday Inn brand Hotel. Thank you for recognizing the new Holiday Inn direction have great week. Nabil
"Absolutely Loved It!"
When I arrived it was nice to be acknowledged by the front desk. Ashley recognized me and welcomed me back. That makes me feel my business is appreciated. I was in a King Suite that faced the pool. Sat out on the balcony in the beautiful weather Atlanta was having and enjoyed a cocktail. The room was immaculate. Walked down the street to Spondivits […] for some seafood. Felt safe walking there and back. The only draw back is the parking fee. I had a friend come and visit me. He did not like the idea of having to pay for parking. I agree. Parking should be complimentary for guests. I understand the procedure is probably to detour airport passengers from parking in their lot and taking the hotel shuttle to the airport in order to avoid airport parking fees. But there has to be a resolution to accommodate free parking for hotel guests. I would recommend this hotel for short or long stays. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Atlanta Airport-North Many thanks for your lovely review. As always, we truly appreciate the time taken to write your thoughts on TripAdvisor. Thank you for your gracious compliments. I am delighted to read of your recent experience here at our Holiday Inn Brand Hotel, Atlanta Airport. As your satisfaction is our mission, we are committed to creating lasting impressions and delivering the Holiday Inn promise in creating a hotel that guests love. From our restaurant & bar menu to our rooms to our outstanding team that make all this happened. I kindly thank you for your thoughtful recognition of our service team and for your time in writing this wonderful review. We truly value your insight and highly look forward to providing you with another memorable stay soon! Nabil
Beds are ROCK HARD!!!!!!!!!!!!!!!!!!!!!! The suite itself was very nice and spacious, however we had a hard time sleeping on the bed. The floor might have been softer. We travel a good bit and stay at a variety of hotels. If this hotel offered softer beds, we would return...otherwise, no go! Parking is $12 overnight which isn't terrible...but near an […] airport, the parking should be lower... Read moreGenuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Atlanta Airport-North Thank you for taking the time to express your reflections regarding your visit to our Holiday Inn Brand Hotel we truly appreciate the fact you shared your feedback with the Expedia. It is our pleasure to always attend to all the needs of our guests. We trust we have a hidden gem in our team, service and food presentation, and we will continue improving our product, and we have your next visit you will have the comfortable softer bed, sorry the bed in that room was just replaced and the soft bed cover was not used for that room, we corrected the situation, thank you for bringing it to our attention. We are thrilled that our team delivered the holiday inn promise and created a hotel that guests love. My colleagues and I thrilled that we have gain you as a loyal guest. We look forward to your return and thank you very much. Nabil
#1 reason why I like to stay here: Airport shuttle is reliable and always on time. #2 reason why I like to stay here: Front desk clerks are hospitable and accommodating. Especially Ashley. #3 reason why I like to stay here: They keep their lobby, restaurant, and rooms spotless and clean. #4 reason why I like to stay here: There are a lot of dining choices […] within safe walking distance. There are only 2 things I don't like about this hotel. That is housekeeping is loud most of the time and do not follow the door knock policy. The second reason is there is a parking charge for hotel guests. This hotel is my Atlanta Airport hotel preference. I highly recommend it. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Atlanta Airport-North I am delighted to hear of the experience shared. I am especially happy to hear our team service was such a success! Thank you kindly for your time to write your review and for sharing it with the Expedia readers. We are continually working toward providing the best service as it is the best way to show you how much we value you as our guest. Thank you for recognizing our delivery of the holiday inn brand promise and creating a hotel that guest’s love. Our rooms and décor in the Holiday Inn Brand Hotel is aimed at providing a relaxing atmosphere for reflection and yet still being a place of energy and excitement thank you for noticing that. We have revised the schedule for the hallway cleaning, to be more consensus of the guest has don’t disturb signs. We look forward to welcoming you back soon and hope you will have an opportunity to enjoy our tranquil ambience and wonderful service.
"Beds hard as a rock!"
The hotel wasn't bad in overall cleanliness and is well maintained. However, if you suffer with neck problems like I do and need a comfortable bed don't book this hotel. The bed was so hard I woke up with lines on my skin from my pj top. It had actually pressed into my arm because there was not softness. It was the most uncomfortable hotel bed I have […] slept in for many years. Also, Expedia automatically added breakfast for the two of us to the hotel bill and the staff wasn't about to mention it so double check your bill when you receive it and don't forget to ask for your coupons. Not that it was very good but if you pay for it you deserve to get it. Read moreGenuine Expedia guest review
Response by Holiday Inn Hotel & Suites Atlanta Airport-North Thank you for these wonderful comments and for taking the time to share this valuable feedback with the Expedia readership. I hope you will continue to allow my colleagues and I at the Holiday Inn brand hotels the opportunity to create an ineradicable Hotel stay for you in the future. We will win you over, have address the bed, it was new bed and our team used the wrong bed cover, sorry about that. Your great review of your recent visit with us is definitely our "treat". We are thrilled that our team have delivered the Holiday Inn promise and created a hotel that guests love. It means so much to all of us to know that we made a positive and great event for you. Your comments are very much appreciated by our team at Holiday Inn. I hope you will return soon and often and be sure to make time to enjoy our fabulous Hotel. We all in every department strive to ensure our guests feel right at home with us, and we are so glad you found our room to be comfortable and pleasant. Thank you gain looking forward to your next visit, have great week Sincerely Nabil
"Double Billed So WE will give you a Free Night."
I travel over 76 days a year. I am a platinum member of IHG. The front desk clerk would NOT give me a late check out. So I bought an additional night. She was confused and double billed me. I talked with her manager over the phone. The manager tried to correct the error however it will take 2-3 days for it to leave my credit card. The manager wanted […] to give me a free night at this hotel. I want the hotel workers to do their job correctly in the first place. I do not want their free night. This hotel has gone down hill. I will not be back even for a free night. Read moreGenuine Expedia guest review
"Hotel was great but parking not!"
The overall hotel was really nice however a bit confusing to navigate throughout seeing as the elevators don't go to certain rooms. Parking sucks! I'm not sure why you should have to pay to park on the premises of the hotel. You would think that would be included in their room prices. But other than that not bad.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Atlanta Airport-North Thank you for taking the time to share this valuable feedback .Thank you very much for sharing your comments on our hotel with Expedia. We are grateful for you and your wonderful response. I would like to stress that we strive to ensure every guest of our hotel and our restaurant leaves with a positive, lasting impression. I hope you will allow my colleagues and I at the Holiday Inn the opportunity to create an indelible memory for you in the near future. We will cover the parking for your next visit. We really appreciate all the nice comments and will be sure to share this with my colleague. “Great effort springs naturally from great attitude” the team at this hotel has the most wonderful attitude and commitment to great service, thank you for noticing their efforts. Thank you again for taking the time to share this valuable feedback. We would love to welcome you back again soon, have great week. Sincerely, Nabil
Good hotel. Clean rooms elevators are sketchy. Rooms are 5 star. But didn't like the fact I had to pay for parking. Overall great experience.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Atlanta Airport-North Thank you so much for your review and your comments about our Holiday Inn Brand Hotel, we grateful for your wonderful response Thank you for taking the time to share your feedback about our Holiday Inn Brand Hotel. I am glad we have delivered the Holiday inn promise. You know, the best feedback a team can hear is that our team performed exemplary and made an impact on our guests’ experience. The team at this hotel is strong assets to our hotel and it is the best attribute any company can have. Taking care of our guests is what the holiday Inn Brand promises all about, I am glad we have delivered. Thank you again for your visit and for your feedback. Have great week. Nabil
"Wanted to keep close to the airport"
My stay was very good. Able to keep close to the airport along with keeping a short drive to the Georgia World Congress Center.Will definitely stay there again in the future.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Atlanta Airport-North Thank you for taking your time and writing about our hotel to Expedia, this was the most wonderful comments to see this morning. Thank you very much we are humbled by your comments and your observation. I am so thankful for my colleagues for delivering the great experiences to all of our guests, the since of pride and ownership in our team what makes us what we are. Thank you "Of all the attitudes we can acquire, surely the attitude of gratitude is the most important and by far the most life-changing."~ Our team so grateful for all of our guests and there observation of the new Holiday Inn. Have wonderful week Please return again soon. Nabil
I enjoyed it very much!Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Atlanta Airport-North Thank you for your compliments of The Holiday Inn Brand Hotel. I sincerely appreciate you taking the time to share your kind words, your experience and your valuable feedback. I would like to stress that we at the Holiday Inn hotels strive to ensure every guest of the hotel and all of the function, restaurant leaves with a positive lasting impression. Our team always anticipates the needs of our guests and work very hard to deliver and exceed the expectation of our guests, thank you for noticing their efforts. We are grateful that our team has delivered the Holiday Inn promise and created a hotel that guest love. "There is one quality that one must possess to win, and that is definiteness of purpose, the knowledge of what one wants, and a burning desire to possess it." I trust our team at the Holiday Inn Brand Hotels has the drive and the heart to keep striving to deliver the outstanding service that is the promises of creating a hotel that guest love. I look forward to having you as our guest once again in the near future. Thank you for your comments have a great day Nabil
We stayed here on returning from an international vacation. Extremely friendly staff, comfortable room, good facilities.Genuine Expedia guest review
I was pleasantly surprised on how nice the hotel was. The rooms were spacious and clean. I have stayed at hotels in the area that were more expensive and they didn't come close to being as well kept. The staff was friendly and accommodating. I would definitely recommend it and plan on staying there the next time I'm in Atlanta.Genuine Expedia guest review
Response by Holiday Inn Hotel & Suites Atlanta Airport-North Wow, Thank you, thank you for your thoughtful words and for taking the time to express your evaluations about our Holiday Inn Brand Hotel. We truly grateful for the feedback you have provided. Your remarks will be shared with my colleagues; we are so happy you loved the hotel and the wonderful service you continue to receive from our colleague’s. We are so proud to deliver the Holiday Inn promise and create a hotel that guests love. “We can do no great things, only small things with great love”. We trust our team has the passion and the love of service to continue their success. Thank you for noticing their efforts. We are pleased that you have noticed the great rooms, wonderful accommodation and the superb new amenities our hotel offers. We are thrilled to continue serving you and your team Thank you for being our guest. We wish you the best of days, have great week. Nabil
"Clean but horrible service"
The room was clean and that is the only positive thing I can say. While checking inthe desk clerk was do busy yelling to a co-worker, she barely spoke to me. Later my husband and I went to the bar and waited 10 minutes to be noticed, all the while the manager, who was covering for the bartender, sat chatting with the restaurant host. The breakfast buffet […] the opens at 5:30, was still almost ready at 5:45. We couldn't wait longer to try it because we had a flight. If all you need is a clean place then this is fine but fot the cost, I expected more. Read moreGenuine Expedia guest review
Our family of four stayed one night before a flight out of Atlanta. Very impressed! New renovations, clean rooms, great food and excellent/helpful staff. I HIGHLY recommend!Genuine Hotels.com guest review
don't like to pay to park but hotel was fineGenuine Hotels.com guest review
I paid full amount for single bed room and my flight was late so i arrived late to the hotel and they told me my room is taken so they told me to wait until somebody leave so i wait for 3 hour jus to take shower leave . Customer service it was zeroGenuine Hotels.com guest review
"Perfect for the Airport"
Location was great ... just minutes to Atlanta's airport. This is our second stay, and it was better than the first. Clean convenient rooms, secure parking, great service, but most of all ... the staff bends over backwards to make your stay comfortable and enjoyable. These folks really care!Genuine Hotels.com guest review
Great rooms I stay here a lot,will be going backGenuine Hotels.com guest review
The Holiday Inn is an older property, but it has been completely renovated. So the inside is actually more pleasing than the outside. Consider requesting a room that does not front on Virginia Avenue and the road noises will be much less. Parking rates are reduced if you are an IHG member.Genuine Expedia guest review
"Perfect hotel for airport access"
Needed a hotel room in order to make an early flight out of Atlanta. This hotel was the least expensive with the best rating, & it exceeded all of my expectations. Hot breakfast was great; room was beautiful & very quiet. Every staff member went out of their way to be friendly & helpful. Even with $12 parking fee, it was still the least expensive choice […] in the area. I was able to ride the free shuttle van with my college-age daughter to make sure she made her flight. Great choice! Read moreGenuine Expedia guest review
In town on business, staff were very accommodating. Beds were comfortable. Fried peaches from the restaurant were amazing!!Genuine Hotels.com guest review
New & Cosmopolitan, Great rendezvous spot.Genuine Hotels.com guest review
I arrived early and it was not a problem. I not only received a great room but I am a priority club member and although I booked through Hotels.com the staff was gracious enough to give me a suite! I felt special. And of course the amenities were awesome. I loved the suite and the next time I'm in Atlanta I will look to book one! Thank you!Genuine Hotels.com guest review
"Very serviceable business hotel"
Close to the airport, good food and liquor in the bar and inexpensive.Genuine Hotels.com guest review
"Best Hotel Experience"
All of the staff were extremely polite. I wasnt able to stay for breakfast as it was just an over night stay and we had to leave early the next morning, but I imagine it is amazing. There was plenty of variety on the room service menu and I liked that they offered complimentary items like razors, shaving cream, etc if you had forgotten this at home. […] They also offered a crib for me to set my one year old daughter in for bed. When I first heard this I was concerned that it wouldnt be up to my standards but upon getting the crib I was happy to learn that everything was neat, clean and followed safety guidelines. It was great to be able to lay her down for bed there instead of putting her in bed with me and my boyfriend while all 3 of us tried to get a good nights sleep in either a cramped bed or me and my boyfriend having to sleep seperate. There was a particular staff member there who I have to comment on. His name was David I believe. He was absolutely amazing and very hospitable. My boyfriend arrived a bit early than I had expected and he helped him find a good parking spot where we wouldnt be charged double parking on two vehicles when we would only be using one (I had a rental car that I was returning after my arrival). Read moreGenuine Hotels.com guest review
"Great place to stay."
My only complaint is that the standard rooms need microwaves and refrigerators. However, this was my second time staying at this hotel. Will definitely stay there again on my next visit to Atlanta.Genuine Hotels.com guest review
"Beautiful room, but..."
Loved the room. Roomy.. Good staff as I checked in. Convenient of the computer stations (flight check-in's, checking e-mails and social medias). Only thing there weren't many food options around the hotel. But if I had to stay here again, most definitely will.Genuine Hotels.com guest review
"Very nice place to stay"
We had a nice stay it was only one night the hotel was very nice we would definitely stay there againGenuine Hotels.com guest review
I enjoyed my stay and would definitely stay there again since its so close to the airport! Not to mention, all the staff was very friendly and helpful.Genuine Hotels.com guest review
"Best place to stay"
Great place to stay. Room was very nice and clean and cozy. Front Desk was very nice and helpful. Overall I will stay again and I recommend this to others.Genuine Hotels.com guest review
"Nice, Clean, Up to date"
We really liked the suite. It was clean and up-to-date.The only thing I missed was an indoor swimming pool/jacuzzi. It was a little too cold to swim outside.Genuine Hotels.com guest review
Great experience, I would hope when charging $12.00 per person for breakfast it would be fresh. Also, why they charge $12 a day for parking is unheard of to me. If in that case it should come with valet.Genuine Expedia guest review
"Clean thats whats important!!!!!"
very goodGenuine Expedia guest review
"Bad wifi and no help"
The wifi would not connect to my computer or cell phone and workers were clueless. Maybe a simple reset of their router could of helped. Also the smoke alarm started chirping at 11pm and they were clueless again. They did put me in another room but big hassle since I had to pack all my stuff.Genuine Expedia guest review
Didn't get me requested roomGenuine Expedia guest review
"Not what we expected out of a Holiday Inn"
The room pics on Expedia were much nicer than they actually were. Very run down. Did not feel very safe....The lobby, resteraunts, and internet cafe were nice, but breakfast and parking are not included in the room. Our reservation was for a king size bed and we got two doubles. The lady at the front desk was very rude. She said that the hotel was not […] responsible for giving us a king sized room....that no specific rooms are promised. It was a good deal money wise, but we paid for it in safety, cleanliness, and the rudeness of the staff. It definitely did not live up to Holiday Inn's normal high standards. Read moreGenuine Expedia guest review
I had my best friends kickback here it was nice quite the neighbors didn't complain about noise the hotel staff didn't call or knock at our door. Very good place to stay clean great staff and close to the airport.Genuine Hotels.com guest review
"Very nice inside. Not one complaint."
This hotel is newly renovated and the rooms are very nice for a hotel at this rate. I would guess that nothing in the room is over a year old. We had two queen beds and lots of pillows. Bathroom is nice. We paid for to park our car. Because I'm an IHG member, I got parking for half price. Breakfast was a buffet that cost $12 each. A bit over priced […] for what you get: standard eggs, bacon, fruit and yogurt, etc. The staff was friendly and helpful. If I come to Atlanta again, I'd seriously consider going back to this property. Read moreGenuine Expedia guest review
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