Awful. Front desk service was poor. Room phone didn't work. No TV remote. Breakfast started at 7am which doesn't help those going to airport. Hotels .com wasn't the final price as hotel had a resort fee and room safe surcharge that was not optional. Taxi service was slower than advertised by front desk. Pretty much everything that could possibly go […] wrong did. Oh and room ac units are very loud and go on and off frequently. Read moreGenuine Hotels.com guest review
"ok need to update tv's"
The stay was fine the rooms are nice good location but the need to upgrade their TVsGenuine Hotels.com guest review
"centrally located between Miami and Fort Lauderdal"
The roome we were in was not clean upon entry, the carpet was dirty and urine was over the seat. Also, the shower did not work at all so we were placed in another room. The other room was better than the first but there was no iron in the second room neither was the phone working.Genuine Expedia guest review
This hotel was perfectly fine. I only gave a 4 on the comfort of the room because I could not get the humidity / dampness down. . . but then this if Florida - so this may not really be the fault of the Hotel. There ,aynot be anything they can do to solve it. I ran the air conditioner continuously - and it got good and cold - but the humidity / dampness […] persisted. Anyway, other than that everything was really more than fine. The mattress as well as the sheets were new. The carpet in the room was new and clean. I walked around the room for 4 days in white gym socks and they did not show anything.! The towels in the bathroom were new and nice. There is no reason at all not to use this Hotel. The view over the Calder Horse Race Track was very nice, and every morning we watched the Horses out practicing. Read moreGenuine Hotels.com guest review
"May want to try something else"
Below average, no clock in the room, no tissue, uncomfortable bed, coffee maker but NO coffee.Genuine Hotels.com guest review
"Seen better days"
Maintenance of this hotel seems to have ended last generation, and it's hanging on soley because it was orginally well built.Genuine Hotels.com guest review
"easy to reach"
It is clear hotel and good everionment. it is near main road and easy to reach.Genuine Expedia guest review
I EXPECTED MUCH BETTER ESPECIALLY FOR THE PRICE. THE HALLWAY ON THE SIXTH FLOOR HAD A STRONG URINE ODOR. WE HAD NO CUPS .TO USE TO DRINK OUR COFFEE IN THE ROOM AND WHEN WE ASKED THE FRONT DESK. HE COULDNT GET US ANY? BECAUSE HE DIDNT HAVE ACCESS...EVEN THE SLUMMY HOTELS HAVE CUPS... IDK I JUST EXPECTED SOMETHING BETTER THAN THAT. THE BEST THING ABOUT […] THIS HOTEL ONCE AGAIN WAS THE LOCATION. LOBBY WAS NICE AND THE WATERFOUNTAINS....AND ALL THAT REALL PRETTY..BUT OVERALL IT COULD USE AN UPDATE...CLEANER BETTER SMELLING ...AND BETTER SERVICE/ STAFF.. THE MAN CHECKING ME OUT WAS QUITE NICE AND FRIENDLY. VERY PLEASENT...SUPRISINGLY. Read moreGenuine Hotels.com guest review
"money saver place"
It was great. Only comes to the hotel to sleep and away for the most partGenuine Hotels.com guest review
I agree with the other reviewers that mentioned that the positive reviews must have been paid. This place is horrible, a one-star at best. Dirty, run down and noisy. Would strongly recommend not booking.Genuine Hotels.com guest review
"close to daughters home."
enjoyable..Genuine Hotels.com guest review
Nice hotel but if i need an extra bed the hotel parchase to 15Genuine Expedia guest review
"close to the Sun Life Stadium"
Hotel is good for visits to the Sun Life Stadium, they are a little short staffed in the house keeping dept.Genuine Hotels.com guest review
okGenuine Hotels.com guest review
Terrible wifi internet connection!Genuine Expedia guest review
"Horrible Stay. Dirty room"
It was horrible from begining to end. The room was dirty, the carpet was wet, the tub had hair, the bed was really uncomfortable and also found hair, every door would slam to close, everything looks old, the loby had bad hodor.Genuine Expedia guest review
There were minor problems which were immediately corrected. Personnel was nice and efficient. Breakfast was nice.Genuine Hotels.com guest review
"The worst place to stay for this location."
The appearance of the hotel was ugly. The cleanliness of the hotel was horrible. Hair and stains were on the sheets. The staff lied about changing the linen. I had to literally stand in the room while they changed the linen. Never saw the guy with new folded linen to begin with. Very disappointed.Genuine Expedia guest review
"Didn't stay paid for one night"
Left as soon as I got to roomGenuine Expedia guest review
"WORST STAY I'VE EVER HAD IN ALL MY YEARS!!!"
It was a horrible stay. I could have gotten way better service from a hotel that costs way less. It was not worth it at all. The breakfast was terrible cereal and toast. The room was mediocre, the halls were hot and smelly. El Palacio Will NEVER EVER EVER get my money again.Genuine Hotels.com guest review
Only complaint was no airport shuttle and bed was hardGenuine Hotels.com guest review
Let's see, the first room they gave us had a terrible stench. They moved us up a floor to a room that smelled better, though it only had one working lamp, an already full garbage can, only 2 towels, and sheets that didn't fit the bed. The front desk seemingly had no interest in helping us either. Worst hotel stay ever.Genuine Hotels.com guest review
Room smelled like mildew. Breakfast was a joke even for a continental. $150 way too much for this this place. Feel like I was duped.Genuine Expedia guest review
"Walking distance to Sun Life"
Shuttle to the game Sunday round trip, CHEAP! It's within walking distance if you choose. Great place for the game.Genuine Hotels.com guest review
"Worst bed I've ever slept on"
The outside of the hotel looked great, the pool area was beautiful and the staff was nice and friendly. The room was clean but the bed was really hard and the two pillows were about two inches thick. We stayed there after a game at the Sun Life Stadium and when we got back there was no hot water for a shower. We ate at the "restaurant" upstairs and […] were treated to a greasy burger and greasy fries. The air conditioner turned on every five minutes throughout the night and we both woke up with sore throats from it. On the plus side, they offer a shuttle to and from the game, for an extra fee. Read moreGenuine Hotels.com guest review
"Hotel was great."
I read reviews before going and they were not good. The hotel was close to stadium for Saturdays game so I took a chance. The hotel had been redone and everything was new and it was so clean and nice. We were very please. The only thing we did not understand was being a sports hotel the bar was not open on Friday night. We did not understand. All was […] very good and the front desk was very nice and friendly. Read moreGenuine Expedia guest review
the ac was extremly loud and disturbing. bed was'nt comfortable.Genuine Expedia guest review
"Reservation Request Not Honored"
Staff that checked me in very unprofessional. request 1st floor non smoking room for my special needs brother and they put us on the 5th floor. Hotel had a foul odor in main lobby and in hallways. No bell hops or valet service provided. We booked an Executive room that boasted a balcony. The sliding glass door only opened four (4) inches because the […] "balcony" was really an outside guard rail (4) inches deep. Read moreGenuine Expedia guest review
"Convenient location....but very old"
The hotel was very old and not very clean. The bed was comfortable enough. The pillows were old and stained underneath the pillow cases. The carpet had old stains. One side of the hotel faces the Florida Tunrpike. The noise from the trafffic is a bit a nuisance as there is very little sound proofing. Bottom line.....for the price I expected better. […] The condition and cleanliness of the hotel is about what I'd expect from a $30/night motel. Read moreGenuine Hotels.com guest review
"it was very relaxing"
I decided to stay here for my bday weekend because of the location. It was very nice and relaxing. Through staff was polite and respectfulGenuine Hotels.com guest review
Hotel needs to be upgraded, especially the pool area, they could paint the Banisters.Genuine Hotels.com guest review
"In need of makeover"
The beds were extremely uncomfortable. The mattresses need replacing. The entire hotel is in need of updating. The blankets were disgusting. There were 4 towels in the room, no washcloths, tissues, or handtowels. It is a convenient location to the Sun Life stadium but I would not stay there again unless the place was redone.Genuine Hotels.com guest review
"Good location but need a remodelation rush!"
The facility is oldfashioned and need a lot maintence. The cafeteria offer in top level is terrible!!!Genuine Expedia guest review
"Had a GREAT time!"
Not sure what all the other reviews are talking about! Yes, it IS an older hotel. Some things are a little worn, but everything was clean and nothing was in disrepair. We had a wonderful time. Upon arriving, we went to our room. We were disappointed because we were hoping for a view of the stadium. We called down and they gave us a room with a stadium […] view, which was actually an upgraded room with a kitchenette at no charge! All of the staff was beyond friendly and accommodating. We were within walking distance of the stadium and felt safe for the walk there an back (and it was a night game). We're already planning our next visit there. Read moreGenuine Hotels.com guest review
"It was nice"
Perfect so it was near sunlife stadium.it is not so far from southbeachGenuine Expedia guest review
"Perfect Location and Better than Expected"
Location was right near Sun Life Stadium where we attended a late night Soccer game. I did not expect much as we usually stay at Marriott but we were pleasantly surprised with the quality and cleanliness of the hotel. Some reviews said it smelled musky but we did not experience that at all. If I were going to Sun Life again and needed a room, we would […] re book there. Read moreGenuine Hotels.com guest review
Hotel was nice and near to everything. Police station located in the hotel. Near miami dolphins stadium.Genuine Hotels.com guest review
excellent hotel for people looking for a close and comfortable stay, good attention to excellent priceGenuine Expedia guest review
"Ok hotel for a quick stay."
Cleanliness is good but the rooms do need a facelift. Lobby in okay conditions but Rooms look very worn out.Genuine Expedia guest review
"The entire hotel need an upgrade."
They need to do some renovation as soon as possible. I.E the bathroom need a better toilet, they need to have a bigger counter top in the bathroom and no tissue in the entire room. They need to get update w/the electronic (flat T.V) The biggest thing was making the reservation thru a agent like Expedia in order to get a discount, and once you arrive […] they charge you a $13.00 fee to able to use the safe, swimming pool etc. Read moreGenuine Expedia guest review
I was very satisfied..lGenuine Hotels.com guest review
Our stay was wonderful and we stay their any time.Genuine Hotels.com guest review
"excellent place to stay"
the staff was friendly and the bed was comfortable, you have your own fridge and microwave in room in case you want to warm something up or have a cold drink. houskeeping staf was very friendly. we need to use the dryer but it didnt work properly but as soon that we have claim it to the front desk we got our money back and they sent maintenance to check […] it. would definitely stay at el palacio again. Read moreGenuine Hotels.com guest review
wasn't 100 % happy cause I had to pay extra when i already paid in full thou you, I was told about the hotel policy that was totally different from i was told when I was making the reservation like resort fee, can't get a rollaway bed if the room has double beds even thou on my reservation was for 5 peopleGenuine Hotels.com guest review
"Convenient and Reasonably Priced"
My room was clean and comfortable. There were a couple maintenance problems when I checked in, but these were fixed within a half hour. The hotel was reasonably priced and close to the Florida Turnpike.Genuine Expedia guest review
"You can get better place for the same price."
The location was great, nothing that specific good thing with the hotel itself. The cleanliness was the worst I have ever seen. I have stayed in hotel three times cheaper with better cleaning than this place (we stayed there two nights and payed something like 235$ + an extra 11$ which I never understood why it wasn't included within the existing hotels.com […] booking). The bed was just touched to show they did something. The towels weren't changed. There were old socks and old ear cleaners from earlier guest under the element. The bath water didnt flow out, so the water was left in the tub for a long time after showering that left full traces. The hotel is closed to the highway, so there were lots of noices from the cars at night. Read moreGenuine Hotels.com guest review
It was the worse hotel I have ever been inGenuine Hotels.com guest review
"This hotel is a DUMP!!!!"
dingy, old carpet and appliances, felt unclean, attached to police station....hint that should tell you something....staff has little to no understanding of customer serviceGenuine Hotels.com guest review
I read some reviews about this hotel that seem to make it not a good place to stay, before and after I booked. I even tried to see if I could have find another hotel to stay in. However, this hotel was not on the negative side that some people wrote about. I stayed for 10 nights and it was not bad at all (rooms need to be more sound proof could hear […] people in next room) My room was wonderful and the balcony view of the stadium and race track was magnificent. The front desk workers were very helpful and friendly and treated you with lots of respect. I also liked their policy of no smoking in the hotel and rooms. There is only one thing that I totally disagree with is being charge for a safety deposit box and resort fee. I had no need or use of a safety deposit box but still had to pay it. Management should reconsider this policy and charge only those people who would need to use a safety deposit box, as to the resort fee I am still trying to figure that one out. For someone on a budget it met my needs and if I'm in the area I would stay at this hotel again. Read moreGenuine Expedia guest review
"A good choice"
Nothing to complain about this hotel. Check-in and Check-out were easy, the room was clean and comfortable. I think it is the best choice for those who don't want to spend too much in a hotel.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )