I enjoyed my stay. The staff was courteous and very helpful. The hotel was very clean and the room was not only clean but also very roomy.Genuine Hotels.com guest review
This is our second year in this hotel and we read all the reviews we could before we booked last year and all of them give excellent comments. Going back should tell you we where happy, and we where. The staff are wonderful and that makes everything good. I would recommend this hotel for sure and we hopefully will be back next year.Genuine Expedia guest review
"Very nice stay."
Clean, comfortable room, lovely pool, coffee and ice water waiting in the lobby, and conscientious, friendly staff. A very nice stay.Genuine Hotels.com guest review
"Nice hotel. Close to U of Miami"
We arrived to Miami on a redeye from LA and were able to check in at 7:00 AM. Hotel staff was very friendly and flexible.Genuine Expedia guest review
"close to University, Coral Gables Country Club"
Edgar at the desk was very helpful in telling us how to take the train to Brickell Avenue downtown. He printed a map and marked the restaurant for us.Genuine Hotels.com guest review
"Close to my sister,s"
Stayed there before, few years ago it was Ok , this time a lot better, friendlier employees, and in very good conditions. My only complain, cofee in restaurantGenuine Hotels.com guest review
"Very pleased for the price point."
We checked in for 3 days and after the first night we requested a poolside room. The staff coordinated out move and got us pool side for no extra cost. I would recommend this hotel to anyone considering it.Genuine Expedia guest review
The room was not serviced properly when we checked in. There were used soap bars in the washroom and the refrigerator had stuff left by the previous occupants I guess. We checked in at 1030 and were out at 7am, after a long tired drive we we in no state to complain and change rooms. But this is not expected from a holiday inn. We have had much better […] experiences with the other properties of the chain. Read moreGenuine Expedia guest review
Excellent staff, clean room with all accessories working properly. Great location and very good value.Genuine Hotels.com guest review
"The very best in customer service"
I left Chicago at 5:00 a.m. and after a long day finally arrived at the hotel after 6:30 p.m. I was greeted by Billy, who said that the two double bed room I had reserved was the only one left and was handicap equipped. He asked if I would mind getting a room with a king size bed. I hesitated because I have never been a fan of king sized beds – they’re […] just too big. Billy was non-judgmental and offered me a quiet room away from the elevator. I was hot from walking 1.5 miles in the Miami heat and when I got to my room I was overwhelmed by a strong cleaning fragrance and tried to open the window, to no avail. The phone rang and it was Billy from the front desk. He asked if I was satisfied with the room. I told him I was hoping the window would open as I was feeling very overwhelmed by the stagnant air. He said, again without judgment or irritation, the he knew how he could help me and offered a room with a balcony that could open. He very nicely asked if I would not mind coming back down to the front desk to exchange room cards. When I went downstairs to the desk, Billy was assisting another guest but handed me a new room card. I went up to the room. Well, I walked into a quiet, clean spacious room with a king sized bed, balcony and a sitting area. As I stood on the balcony after finally dropping my bags the phone rang again. I knew it was Billy. He again inquired if I was satisfied with the room. I told him that is was beyond my expectations. Read moreGenuine Hotels.com guest review
"a nice hotel"
good trafic (train)and convinence to the univeristy of miamiGenuine Expedia guest review
"Hotel lacked security."
Security was lacking. Guys were walking the halls knocking on random doors at all hours of the night. Someone tried to access my room from the adjoining room door--not a good night's sleep.Genuine Expedia guest review
"Walking distance to University of Miami"
The location is great if you have business to attend to inside the University. The hotel is also a short 15 min commute to Brickell. The staff were absolutely delightful and the rooms are clean and well managed. The place is deceiving from the outside because it looks like nothing special but it is a great place once you enter the front door.Genuine Hotels.com guest review
This was a comfortable hotel within walking distance of the University of Miami. My room had a great view of the pool and was clean, nicely decorated and comfortable. The bathroom was good sized with a great shower but no tub. Staff was very friendly and accommodating. Pool was clean and heated with lots of chairs and tables. Fitness room was about […] what you would expect for a Holiday Inn - a couple of treadmills and weights. It was clean though. The restaurant was very nice and my daughter and I enjoyed the food. It was priced about the same as the nearby TGI Fridays and tasted better. Wait staff was very friendly and helpful. The gratuity is included in the price of your bill. The only complaint I have is that the walls are thin and it can be noisy if you have a large group on your floor. I stayed 8 days and only had trouble with noise two nights so it is a minor quibble. There is no airport shuttle but the Miami Metro Rail will get you to the airport or the front desk staff will call a cab. All in all a very nice stay. I recommend it and will be staying there again. Read moreGenuine Hotels.com guest review
"Moldy smell and damp carpets"
Though the service and food were good, there was a definite humudity problem on the second floor.Genuine Hotels.com guest review
"Excellent hotel near medical facilities."
We stayed one night to be in Miami to be ready for an early doctor's appointment. It was conveniently located and easy to reach for people not familiar with Miami.Genuine Expedia guest review
"poor little hotel"
it was adequate but desperately in need of upgrading.Genuine Expedia guest review
First room I had was so damp and muggy I had to be moved. Next room was much better. Unfortunately a storm had knocked out hot water pump so no hot water. Staff at front desk and restaurant very accommodating.Genuine Hotels.com guest review
"I was so shocked"
the shower was not clean and the water was leaking. The hotel is in a bad shape. The elevator's flooring was popped out. Someone could trip and hurt himself.Genuine Expedia guest review
"Not great....pretty bad"
I was totally grossed out the entire time. The hotel is simply unclean.Genuine Hotels.com guest review
I was on business to the University of Miami. The hotel was 100 yards from the light rail stop and directly across the street from the university. Perfect location. the hotel was just fine. It was not Hilton, but it was no dive either. The restaurant was good and it was clean. I will stay there again.Genuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
"University Of Miami tour Trip"
This hotel was cozy and great.Unfortunately I thought breakfast was included but when I re-booked for a lower rate that was not the case.Still, the buffet was nice each morning. Very nice hotel and walking distance to UM.Genuine Hotels.com guest review
"near Univ of Miami"
Staff were very courteous and helpful; breakfast buffet had nice assortment of items; very convenient to the Univ of Miami (across the street)Genuine Hotels.com guest review
"My Stay @ Coral Gables"
For one day the room was comfortable and welcoming. The bathroom needs a little help. example: if you look in the mirror you will see mold in the sink on the rim. You really cannot close the door without moving yourself out of the way (Tight). The temp in the room was prefect. Overall there are only 2 hotels in stay in and Holiday Inn is one of them. […] Angel from the front desk was so very helpful in all aspects and always willing to give any direction if needed. A big THANKS to Holiday Inn and staff--great job. Read moreGenuine Expedia guest review
"Great Hotel if Visiting UM"
Needed renovations are underway. Great location if you are visiting UM. Also right on metro line so good place to stay if you don't have a car. Can use metro to get to the airport ($2.00 and 45 mins vs taxi $25 and 20 or more mins. depending on traffic. Very nice pool and bar area.Genuine Expedia guest review
"Good location, great hotel chain, bad maintenance"
The room I stayed in was pretty comfortable. It was right on the second floor. However, you stepped outside of your room and everything was sort of dingy. They were doing a lot of maintenance but not to the areas that truly did require maintenance (such as the elevator). The internet was beyond unreliable. For someone who was trying to get some work […] done at night, the hotel really was not a good pick. I'd even be willing to pay for my internet usage, instead of having free but horrible internet. Aside from that, the location was great and so was the free parking. The concierge was helpful and everything else was fine. Read moreGenuine Hotels.com guest review
"Nice hotel for a non "South Beach"Miami experience"
Quick check-in and out and overall a professional and friendly staff. We stayed for 8 day's and if one person stood out in the hotel, it was the room maid Margarita C. who was courteous, friendly and help full.Genuine Expedia guest review
"Great Location for U of Miami visit"
Right across the street from University of Miami. The Metro is right across the street making it easy (and inexpensive) to get to and from the airport. Staff is very helpful and informative. I definitely will use this hotel in the future now that my daughter has chosen U of Miami for schoolGenuine Hotels.com guest review
"Great when visiting Univ. of Miami!"
The condition of the hotel was negatively impacted by construction taking place to improve it overall so I wouldn't put too much weight on that response! A bit busy but it is also very convenient and once you're inside the hotel its user friendly with a real nice court yard and pool area!Genuine Expedia guest review
"noisy in Miami!"
loudest hotel ever. paper thin walls. Undergoing renovation and they started drilling walls at 7:45 am. room got cleaned after I left for dinner!Genuine Expedia guest review
"Great for anyone"
We only stayed at the hotel for one night but the staff was very friendly and helpful upon checkin. Our room was very nice and comfortable. We were in the area for the Sony Open and the location of the hotel was perfect easy to get to and from . The breakfast buffet was very delicious! We plan on returning back to the hotel for the 2014 Sony Open and […] staying addtional nights. Read moreGenuine Expedia guest review
All aspects of the room and bathroom are very small.Genuine Expedia guest review
"Great for College Visit"
The hotel staff was very friendly. The breakfast was good. We were there for a college visit and it was very convenient. The campus was larger than expected and the staff called a taxi for us to reach a meeting on the other side of campus when we realized we had not allowed enough time to reach it by walking. The taxi was reasonable also. Some of the […] furnishings such as the hallway carpets had excessive wear but they were clean. The hotel was clearly in remodeling mode and making improvements. We will definitely stay there again if we return to Miami. Read moreGenuine Expedia guest review
Room was clean and beds were very comfortable. I would highly recommend staying there.Genuine Hotels.com guest review
"Under Construction -"
the hotel was under construction. it would have been nice to know BEFORE we booked.Genuine Expedia guest review
"Great service from staff, excellent location"
Staff was extremely helpful, from the front desk to the room service.Genuine Expedia guest review
Just the Wi-fi connection was Very bad. For 3 days i stayed that i could get connection well. Always failed.Genuine Hotels.com guest review
"better than expected"
Yonne, the manager at this hotel, offered exceptional service ad that typified this hotel. They cannot do everything but they do all that they can and go beyond twheer they have to go.Genuine Hotels.com guest review
"Good hotel, needs an update"
Good location, clean big room, good service. A little old and could use an update. Carpets need to be changed. Overall good hotel, would stay again.Genuine Hotels.com guest review
"Clean but noisy rooms"
The room was big and sufficiently clean but the walls were thin and the housekeeping staff was very loud! We asked them (twice!) to please quiet down, but they continued to yell to each other through the hallways. We checked in around 3pm and wanted to rest/nap in the room after a long trip, but had a hard time due to their noise. We were only there […] for one night and thankfully needed to check out early in the morning, right when the housekeeping staff arrived again to begin their "yelling to each other" in the hallway. It would be very difficult for us to want to stay there again. Read moreGenuine Expedia guest review
"Good south Miami location"
Front desk was friendly and pool side room was good. A lot of noise in am from cleaning staff, slamming doors, etc. Refrigerator and microwaves not in every room. Good location for sites south of Miami and the airport.Genuine Hotels.com guest review
room not clean upon arrival staff denied the problem at first, made many excuses carpet was wet room had an odor that never went awayGenuine Expedia guest review
Nice place and nice swimming pool. good location near subway, CVS and shopping mall.Genuine Expedia guest review
Room not a very good location never the ice machine, the bath tab was very dirty, the rest. of hotel very goodGenuine Hotels.com guest review
"Noisy and tiny bathroom"
1. Very noisy (from employee walkie-talkie conversation after mid-night, from housekeepers' talking in the morning at the hallway, and from the Metrotrains cross the street in the early morning.) 2. Slow Wi-Fi speed. 3. Tiny and out-dated bathroom. I am about 165 lbs and felt difficult to turn a 4. One counter employee told me to wait before I said […] a word. He let me wait too long. This happened on two different days. However, 1. Good access to power outlets to charge mobil devices, etc. 2. Free parking. 3. Good location to visit University of Miami. Read moreGenuine Expedia guest review
"BUSSINESS AND PLEASURE"
THE MAYOR ISSUE WAS FIRST THE INTERNET, IT WAS SLOW,AND NOT HIGH SPEED AS THEY ADVISE IN THE HOTEL INFO. AND THE OTHER PROBLEM IS THAT OUT SIDE OF THE ROOM THE HALL SMELL BAD, THE CARPET LOOK OLD, AND EVEN YOU CAN SMELL THE ODOR INSIDE THE BATHROOM. OTHER THAN THAT IT WAS FINE.THE PEOPLE WAS NICE AND FRIENDLY. THE ROOM WAS CLEAN AND THE BED NICE, ALSO […] IT WAS NICE TO HAVE A FRIDGE AND MICRO. Read moreGenuine Expedia guest review
It was a ok hotel nothing to brag to neighbors about...I need to change my room from a double to a king and they only had handicap available so i book that and was really upset about how it was straight tile floor with no broader for the water to go in the clogged drain...water was everywhere in bathroom...Then the door bell was a disco light and was […] push while we were sleep @my 3am...smh...will tried not to book it again...my opinon,only... Read moreGenuine Hotels.com guest review
"Decent hotel, near University of Miami"
The hotel was very convenient for my event at the University of Miami. It was fairly clean, though a little battered. Beautiful courtyard, though, and the staff was extremely friendly and helpful.Genuine Expedia guest review
phone in room did not work; remote was missingGenuine Hotels.com guest review
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