Great. Will come again.Genuine Hotels.com guest review
If you're looking to save some money this is the spot for you. Remember, you get what you pay for. Don't be expecting the Hiltons. But we enjoyed our stay...Genuine Hotels.com guest review
Great staff! Very helpful. .. Hotel is older style, but comfortable enough. Clean enough but rugs could use a scrubbing. The kids loved the bunk bed suite and game room. Tvs and bedding needs updated. Needs bathroom exhaust. Overall very good quality for the price!!!Genuine Hotels.com guest review
"good for the money"
The front desk told me the rate and thankfully a woman in line told me if I book through hotels.com I would save a lot of money. So I got the app & saved about $40.00. Front desk workers were very polite, room was very clean, pool was clean, the lobby was inviting and the snack bar was sufficient. We had breakfast in the dining area when we checked […] out and it wasn't bad but I would have liked more variety of hot food for the price. The one thing that bothered us upon getting in the car was the waitress failed to mention that they automatically included the tip and we were not advised that coffee was not included in the price of the meal. So our check was 20.00 plus tax and the tip that was added in without our knowledge. I was already outside and my husband was waiting for the check. He did not look at the itemization until I grabbed the receipt when we were in the car. He tipped generously, $6.00 on a meal we thought was going to be $16.00. I never like when charges are not told up front such as the coffee and the added gratuity. So he basically tipped extra on a check that already included the tip. Not a nice way to do business. Other than that incident, we had a nice stay at the hotel, people were pleasant and we enjoyed the pool staying open till midnight so my family could unwind after a long day at the park. Also it is in walking distance to Old Town/Fun Spot so you don't have to fight that crowd looking for parking. We would definitely stay here again. Read moreGenuine Hotels.com guest review
The hotel was nice. the rooms were nice. the only issue we had was the wait for check in and when we get to the room the pillows were dirty so we had to request new ones which took 45 minutes for them to bring us. i loved the pool and the play ground for the kids.Genuine Hotels.com guest review
staff was friendly and helpful and we were close to everythingGenuine Hotels.com guest review
"Started off horrible but ended up being good"
I originally booked a stay there in a standard double room for two nights. When I got there and checked in the room was filthy with peeling paint sticky counters and an odor. I mediately called front desk alerted them off the situation and asked for another room. They changed my room and to my dismay it was the same. I once again alerted them and asked […] how much it would be for a suit. I also asked to view the room before I moved my family again. The upgrade cost me but after seeing the room it was well worth it. I feel that it should not have taken me 3 rooms and more money to get to a room that was clean and enjoyable. If you decide to go here do yourself a favor and request a suite and even then check the room out before checking in. Read moreGenuine Hotels.com guest review
"Free shuttle to all parks"
The hotel is close to many food outlets and they assist you in everything you need. There is a tour desk where you can buy the tickets for the same price at the counter or online for the parks. They even arrange taxi or shuttle to airport.Genuine Hotels.com guest review
I stayed there for 4 nights and it was great. Next time I go back I'm going to stay there again. It had a wonderful location so it was a good transit to all my destinations. Food prices were very convenient.Genuine Hotels.com guest review
Very nice stayGenuine Hotels.com guest review
nastyGenuine Hotels.com guest review
"This place needs a renovation!"
Never again!! Beds were terrible plus furniture plus bathroom. YUCK!!Genuine Hotels.com guest review
"Used to be good, not anymore"
Stayed at this hotel 4 years ago and it was COMPLETELY different. Can honestly say I was disappointed. The sheets were too small for the beds, there was mold in the bathrooms, the mini fridge wouldn't close, the carpet was disgusting, and the smell of the room was not pleasant at all.Genuine Hotels.com guest review
My stay was very pleasant. Very quiet and convenient for the surroundings. I was able to find everythingGenuine Hotels.com guest review
We had good time. We was stay same hotel four years ago. We will be back again.Genuine Hotels.com guest review
"Ok for price, great pools"
Ok for price, rooms smokey smell, great pools and location though.Genuine Hotels.com guest review
The first room we stayed in the ac wasn't working well, the front desk immediately put us in another room. The customer service was great!!!!Genuine Hotels.com guest review
The room was fairly clean but it was hard to tell because the tub surround, tile flooring and one of the mattresses should have already been replaced. It needed a good painting as paint was peeling on the door casings and the bathroom had so much rust and putty on them the door did not open/close all the way. One mattress in the room was so broken on […] the sides I kept rolling off the side. The springs must have been broken. My husband and I both had to sleep in the center it was so bad. Read moreGenuine Hotels.com guest review
it was niceGenuine Hotels.com guest review
This is was our 2nd time staying at this hotel. The first time it was just my family but our most recent stay consisted of 14 of us. The reason we came back was because even though the front desk personell is not the friendliest or helpful the hotel itself is decent. The beds were really hard though and in order to open the door to the bathroom, I needed […] to lift the toilet seat up. However, we were rarely in our rooms. We were either at one of the 2 pools or at a park. A bit of advise for those that don't want to rent a car. It will cost you about $100 to get from the airport or Amtrak Station to get to the hotel. Read moreGenuine Hotels.com guest review
"close to old town"
the room was hot, ac did not work good, they would not take of it, said it was working good, should not have to sweat in your hotel room, will not say there againGenuine Hotels.com guest review
"The best hotels I have ever stayed :)"
Nice place and people, thanks: )Genuine Hotels.com guest review
"close to Dr. for our granddaughter"
Front desk was not accomadating. We asked for ground floor got 2nd floor.Genuine Hotels.com guest review
Listen, if you're looking for a fancy, updated hotel, this is not your place. It's outdated and the furniture is old. But the place is clean, the people are great, you can't beat the location and the prices are amazing. There are two very nice pools, an arcade, a great little snack bar (with very good, inexpensive food). We stay here any time we go […] to Florida. We just love this place!! Read moreGenuine Hotels.com guest review
Location was great... Very near Disney. Nice pool. Our beds were pretty old with sagging mattressesGenuine Hotels.com guest review
"Not what I expected."
For the price it was not a good stay. More like Motel 6 quality.beds were too soft and old.Genuine Hotels.com guest review
"2nd stay in past 3 months at Serralago"
Place is nice and very conveneient. Once again, my only complaint is the filthiness of the carpeting. Still a great deal for the price. We just do not walk around barefoot.Genuine Hotels.com guest review
"A bit Dissapointed"
Hotel is in an awsome location, it has everything around! I think it needs updates, but for the price I think it was good. The 1st we got was kind of smelly and had some issues, but the manager responded in a timely manner and handle the situation to best fit our needs. The recreational areas are very nice though and the surroundings are very convenient. […] I was expecting the hotel to be more updated taking in account the area that is located at but it was ok. Read moreGenuine Hotels.com guest review
It was very close to oldtown so the location was great for our stayGenuine Hotels.com guest review
"Excellent Location and Price"
ExcellentGenuine Hotels.com guest review
Room had a roach smashed on the wall. There was another one by the bed. Called front desk to find out about the WiFi Because we were unable to connect and I was put on hold for long time until i got tired and i hunged up. You get what you pay for.Genuine Hotels.com guest review
we have stayed here many times before this was by far the worst stay the a/c did not work the shower had hair and "short hairs " all over the walls the bed was hard and you could feel the springs this is usually a nice hotel and has nice amenities I don't know if we just got a bad room or what I will give it one more chance if it continues to be bad […] that will be it Read moreGenuine Hotels.com guest review
My stay at seralago was terrible the second bed in my room need to be replaced it was broken the air condition didn't work they replaced it with another one it was still hot I want ever go back they have a lot of work to doGenuine Hotels.com guest review
"Initial problems resolved"
When I arrived at the hotel, the check-in was accurate and quick. The room itself was clean but HOT. The AC was broken. I informed the front desk and within 5 minutes someone came to the room to fix the AC. 30 minutes or so later, the AC was working fine.Genuine Hotels.com guest review
"You get what you pay for"
The location of this hotel is great but it is old and run down. We found it comfortable enough but you could see that everything was worn and it didn't give you that clean, fresh, new feeling. The tiki bar was fun for what it was and the bar tender made great drinks...that was the hotels only savior...the pool area was decent but again very 80's. We […] didn't pay a whole lot for the room so we didn't expect much...so we got what we paid for... Read moreGenuine Hotels.com guest review
"good for the rate"
Overall nice place pool and bar where great very clean. No coffee offered sheets on bed did not fit. Good locationGenuine Hotels.com guest review
"Courtesy but slow staff"
Shower was broken in one of the rooms we booked and they couldn't fix it and had to move our rooms. Wouldn't of been a problem if they moved faster, we had to have 7 people shower in 1 shower and as a result didn't get to feed the kids until nearly 10 pm.Genuine Hotels.com guest review
It was my first time, I wasn't aware of the resort fee and when I realized I was short a simple .65 cents the front clerk planly despite my room being paid for said oh well. I was a little shocked and annoyed. Had to find a worker to loan me the .65 cents which I returned the next day. From that say forward the services was great. Not understanding […] why the outside pool is heated when that week Florida was in the high 90's. From had a scent, and couldn't get blankets changed despite my grandson wetting the bed. Read moreGenuine Hotels.com guest review
Only gave us 1 tiny bottle of shampoo. Shower had someone else hair in one of the soap holders. Accidentally touched it :-(. Then someone's hair in the towel I used!! Maid woke me up at 8 to tell me in Spanish I had to be out of there by 11. Why doesn't the staff speak english?!? At all! But I learned how to say eleven in spanish...Genuine Hotels.com guest review
"Overall decent experience"
Room was good for the price. The location was near where I needed to be and is close to restaurants and shops. It was hot and smelled musty when I first arrived, but I cranked up the AC and went out for a bite to eat. When I returned, the room was acceptable. Overall decent experience. The room was clean and I had a decent nights sleep.Genuine Hotels.com guest review
Nice , clean and close to DisneyGenuine Hotels.com guest review
"Convenient location but rooms were not so great"
When we first pulled up and entered the lobby we were very impressed. However, that changed when we entered our rooms. We had booked two rooms, one had a moldy odor and the other one had really bad carpet stains, and some other badly repaired spots. However, the rate was great and we just went to sleep there. The beds were clean and we had what we needed […] in terms of bed, shower, TV, AC, etc. The breakfast buffet was ok, but not impressive. The staff was very nice. Read moreGenuine Hotels.com guest review
"In the Middle of It All"
We really enjoyed our stay. Everyone was very pleasant and eager to please. We really liked how the restaurant and convenience store were located on site (nicely priced). The pools were great too! It poured rain the entire time we were there, so we didn't do much outside the hotel. We noticed there was a shuttle to the Parks at no extra charge (just […] make sure your punctual). The hotel even called a personal transportation service (flat fee, and they tour you around if you'd like and have time), instead of the crazy taxi people. We had a nice experience and will stay here again next time we vacation in Florida. Read moreGenuine Hotels.com guest review
This hotel has a great afordable prices and is located in a great area many shopping centers around... That service was great oh they also have a great pool i really had a great time!! Highly recomend this placeGenuine Hotels.com guest review
"Out of date and felt dirty"
Carpet was nasty and AC only worked in one room. Buildings are out dated but rooms were good size. If you call the front counter for anything be prepared to be on hold for at least fifteen minutes. Also staff at guest services weren't that friendly. If you can afford a different hotel then do stay elsewhere.Genuine Hotels.com guest review
staff was friendly and helpful, king bed in handicapped room was very comfortable, room size was nice. they have 2 pools and 2 hot tubs. ususlly the pool near the office was verry buisy in the evening but the one in the back usually didn't have a lot of people. The price was reasonable and we had a poolside room. I'll stay here again.Genuine Hotels.com guest review
I have never reviewed any of my hotel stays before but I had to for this one. This was by far the WORST hotel stay I have ever had. Upon check-in I informed the front desk that the a/c was making a horrible noise. Maintenance came and fixed it but after 15 minutes or so the noise was back. I then called the front desk again and they said they would […] send someone back. After three more calls over the next four hours I went to the front desk and they said the maintenance had gone home and that they could give me a fan to use."In Florida, during summer, SERIOUSLY?!!!!! Finally, they gave me a different room. Read moreGenuine Hotels.com guest review
"Good place for the price"
It was nice enough and would stay again because of location and price, but not the nicest place. Clean enough, and nice enough staff.Genuine Hotels.com guest review
"Just Wright! !!!!!!!!!!!!"
For the price it's the best in the area. The TIki bar next to the pool is a plus.Genuine Hotels.com guest review
The room was small and not in God condition, not what I expected when I looked at the photos on line.Genuine Hotels.com guest review
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