wewaited 6 hours for the ac to get fixed for it to not work the next day!! if you calle d the front desk they would say ok but no one would show !!!Genuine Hotels.com guest review
"Close to all major attractions"
Room had a musty smell and beds were not comfortable. Was not at all happy after leaving for a day to go to a park came back and room was in disarray. All items were removed from refrigerator and was told we were moved without notification and with no explanation.Genuine Hotels.com guest review
"Labor Day weekend"
We stayed here for 3 nights over Labor Day weekend. It was a decent place for families. It's an older hotel so if your looking for ritzy this is not the place. But they have plenty of amenities for the whole family. They have 2 very large pools that are open till 12 am, a food court that has fast food types of food and some healthier choices in the […] coolers. They also have a fun arcade that the kids can win tickets for prizes. The only issue we had was that house keeping did not come one day. We got a knock on the door about 3 pm asking if they forgot about us. We were just hanging out in the room by that time so we said we didn't need them then. Overall it is a good place for families. You can spend a day hanging out by the pool and arcade if you want a break from the parks. Read moreGenuine Hotels.com guest review
I went to Orlando in Labor day with my husband and girls, the Hotel was close to the park, shopping, restaurant, everything. I found an excellent price in a promotion, so may be for this reason they got me a room very far away from the principal building where the neighbors were very noisy at night, very bad neighbors room.Genuine Hotels.com guest review
great for the moneyGenuine Hotels.com guest review
"Good to locations WE were going to"
Not enough pools for amount of rooms and people.Genuine Hotels.com guest review
"You get what you pay for"
The Seralago is an inexpensive motel. The room was clean. The A/C worked good but was right next to the bed and my daughter woke up with a headache because of the cold air hitting her directly. The A/C was leaking water and the carpet was wet. We had a very hard time connecting to the wireless internet. It was not a comfortably stay and i will not stay […] there again. Read moreGenuine Hotels.com guest review
"Good for the Money"
I was actually surprised by how nice the room was for the price we paid. We just needed a quick hotel and picked this one. Not a place I would stay a week at, but for the night it was fine.Genuine Hotels.com guest review
"Trip to Universal Studios 9.3.2013"
Cheap and clean! I have stayed at alot worse in orlando.kississimmee .Cold AC in room, clean room, I was happy with my stay and purchase.Genuine Hotels.com guest review
The beds were way too hard to sleep on. The A/C in our room didn't work to well. It was very hotGenuine Hotels.com guest review
"Great hotel for the price - Nice pools"
We were pleasantly surprised. The price was so low it made us nervous but we took a chance, glad we did. We will most definitely be visiting again. We had an issue with our air and it was taken care of by manager Will after some front desk issues. Thanks to him all worked out okay. Take advantage of the breakfast buffet it is very good and reasonably […] priced at less than $8. There is even an area in the buffet for kids to watch cartoon and eat. Hotel is backed up at front desk at check out time and when we first got there. Two nice big pools and one small shallow one for little ones. It is an older hotel getting ready for renovations but not bad at all for the price. Loved the security walking around. Great customer service by most employees, especially Will manager and server in breakfast in buffet. Read moreGenuine Hotels.com guest review
"Great location and value"
room was great for the price. kids loved the kids suite. lot's of stuff to do at hotel and surrounding area.Genuine Hotels.com guest review
Great location - entertainment, food and shopping. Online hotel rates were reasonable considering the condition of the rooms. The beds were not as firm as we would have liked them to be. The carpets should be cleaned really good or replaced. This was a family of 4 vacation so we appreciated the double vanities; one inside the restroom another outside […] the restroom. We utilized the microwave to warm up leftovers and packed the small fridge with lots of water. Room service is active and responsive. The hotel does offer free breakfast for kids 10 and under. The kids were pleased, however mom and I were not. We enjoyed the hotel lobby attractions (game room, information center, convenience store, restaurant, bar). Overall, we would stay at the Seralago Hotel again. Read moreGenuine Hotels.com guest review
Room smelled, floor was wet, A/C was not cold, floor in bathroom dirty.Genuine Hotels.com guest review
"Close to Disney--resturants and shopping"
We had a room with two sinks which was more sanitary because one was in the bathroom and the other in the living area. The mattress could be updated but the room was very clean. We also like the convenience store/restaurant where you can buy drinks & snacks as well as made to order food. It was a comfortable stay for the price. Check in was friendly […] and fast. Read moreGenuine Hotels.com guest review
"Clean and Reasonable."
Rooms haven't been upgraded since the 1980's, but the room and bathroom were clean. You will be charged a resort tax separately at checkin.Genuine Hotels.com guest review
"good for the money"
everybody was friendly and great location, they rooms are bigger than other motels and hotels, the only complaint that I have is with the beds and looks like they do not give good maintenance to those rooms, but overall it was ok, anyway we only needed a place to stay, a huge plus for me was the fridge and the microwaveGenuine Hotels.com guest review
Decent hotelGenuine Hotels.com guest review
"Needs a renovation"
The location of this hotel is very convenient, close to convenience stores, gas stations and main highways. The staff was very polite and professional at all times. There is always a security car doing rounds, which is good. The hotel needs renovation fast. The TVs, rugs, bedding, AC, bathroom fixture all seem to have been working since the late 70's. […] It's still though a reasonable priced hotel for spending the night. Read moreGenuine Hotels.com guest review
Beds were rough pillows not comfy. Room was hot air didn't work so they changed our room the newer room air worked good.Genuine Hotels.com guest review
"Great hotel for a shower and a night's sleep."
We've stayed at Seralago several times while visiting the theme parks. It's been a great home base with easy and safe access in to and out of the hotel parking lot.Genuine Hotels.com guest review
We really liked the hotel.Genuine Hotels.com guest review
Great for the price. Breakfast buffet was really good. Shuttle service to the parks was also very convenient. Rooms could be more updated.Genuine Hotels.com guest review
"Not my best experience here"
I have stayed at this location many times, and my advice is to pay more for the deluxe room or the family suite because the standard rooms are old and outdated and not very pleasant.Genuine Hotels.com guest review
"Very convenient and comfortable"
We had a great time again this year. Comfortable and conveniently located.Genuine Hotels.com guest review
I have stayed with them before and always until this trip had a good experience. This trip we had an issue with the remote for the tv. That was not bad I called the front desk and they said they would send someone and it was late maybe 8 so we waited . The phone rang so I answered it was the lady at the front desk she simply told me to open the door […] I said okay but no one has knocked she repeated the one statement Open the door. She sounded very rude. I opened the door to find the guy with the remote. I had forgotten that I put the do not disturb sign on the door because of the sign he didn't knock but since I called I was expecting him. I did apologize to him because I forgot about the sign but the desk clerk didn't bother to do the same. She might have been having a bad day but there was no need to take it out on the customer. We chose to spend our money with them but we don't have to. I did report the issue the next day before I checked out and the desk clerk did apologize and said she would find out who had been on the night before and try to get this taken care of so that it doesn't happen again. I would stay again because this was an isolated incident and they usually go out of their way to take care of you. Read moreGenuine Hotels.com guest review
"Comfy and fun!"
we had a nice stay, loved the pool and hot tub, the room was comfy and the location was good!Genuine Hotels.com guest review
"low grade for the price"
I have stayed many times in the area over last few yrs, for much cheaper and much better conditions. Price not worth the hotel quality, very outdated, door jammed few times, bathroom door would not stay shut, no breakfast included, that was extra 7.99/person. Will not stay again.Genuine Hotels.com guest review
We love it ❤️❤️Genuine Hotels.com guest review
3.3 out of 5 is a lie. This place was disgusting. It's basically an extended stay for all of the drug heads and I did not feel safe there with my family. The beds are outdated and you can feel every spring while sleeping. The whole hotel needs to be updated in my opinion. Overall just not a nice place to stayGenuine Hotels.com guest review
A/c did not work all of the time, dirt and food on floor, stained bed sheets, will not stay here againGenuine Hotels.com guest review
The rooms need to be updated. They need new beds, very stiff and uncomfortable. The pool area is very nice and service is good also. Very good area close to everything.Genuine Hotels.com guest review
"Overall, good quality for the price"
We enjoyed our stay...Very helpful staff. The room smelled old and humid, also the sheets didn't fit well on the mattress. The special "Kids eat free" is good. Although a lady called BARBARA in the dining room was a little bit rude and seemed annoyed. SAM was our server and he was super kind, but nobody told us that a 15% tip was included in the check. […] Overall, Hotel is comfortable enough. Rugs could use a scrubbing. The kids loved the bunk bed suite, the pool and game room. Tvs and bedding needs updated. Read moreGenuine Hotels.com guest review
Beds are not comfortableGenuine Hotels.com guest review
"Good Location! Next to OLD TOWN 5 miles to Disney!"
Fair Rooms Good Rate! Good for a Family on a Budget!Genuine Hotels.com guest review
"convenient to local retailers everything on US192"
It was adequate. Air conditioning wasn't very cold and leaked but overall OK for cost and convenience. Maintenance was very nice especially u Asian guy. Very professional & prompt.Genuine Hotels.com guest review
It was very nice, the pool area open until midnight. The whole place is great and the location is by everything.Genuine Hotels.com guest review
I was not satisfied at all with this hotel for many different reasons but mostly because of the condition and cleanliness of this hotelGenuine Hotels.com guest review
"Hotel of choice in Kissimmee"
Seralago is my hotel of choice when staying in the Kissimmee area. The rates are reasonable, the rooms are always clean and the grounds are well maintained. The staff has always been friendly and helpful. Whenever we needed assistence (i.e. room key or TV remote not working, there was never a long wait for someone to arrive to fix it.Genuine Hotels.com guest review
The hotel was nice and clean. Nothing fancy, but it served our needs for the time we were there.Genuine Hotels.com guest review
Ok great 4 kidsGenuine Hotels.com guest review
Everyone was very friendly and accommodating. The room had a light odor but was not unpleasant, just smelled like it needed to be aired out. Pool was nice as well as the hot tubs. Great drinks and prices at the bar.Genuine Hotels.com guest review
"good for the price"
For the price it was great! Great location. Close to almost everything., next to oldtown. Staff very nice!Genuine Hotels.com guest review
"A 80'S BEST SELLER!!"
Maybe this hotel was good in 80's or 90's. The room was cleam but smell old and humidity, also the sheets didn't fit well on the mattress. If you plan an overnight stay is good, but never plan a family vacation. The special "Kids eat free" is good.Genuine Hotels.com guest review
Great. Will come again.Genuine Hotels.com guest review
If you're looking to save some money this is the spot for you. Remember, you get what you pay for. Don't be expecting the Hiltons. But we enjoyed our stay...Genuine Hotels.com guest review
Great staff! Very helpful. .. Hotel is older style, but comfortable enough. Clean enough but rugs could use a scrubbing. The kids loved the bunk bed suite and game room. Tvs and bedding needs updated. Needs bathroom exhaust. Overall very good quality for the price!!!Genuine Hotels.com guest review
"good for the money"
The front desk told me the rate and thankfully a woman in line told me if I book through hotels.com I would save a lot of money. So I got the app & saved about $40.00. Front desk workers were very polite, room was very clean, pool was clean, the lobby was inviting and the snack bar was sufficient. We had breakfast in the dining area when we checked […] out and it wasn't bad but I would have liked more variety of hot food for the price. The one thing that bothered us upon getting in the car was the waitress failed to mention that they automatically included the tip and we were not advised that coffee was not included in the price of the meal. So our check was 20.00 plus tax and the tip that was added in without our knowledge. I was already outside and my husband was waiting for the check. He did not look at the itemization until I grabbed the receipt when we were in the car. He tipped generously, $6.00 on a meal we thought was going to be $16.00. I never like when charges are not told up front such as the coffee and the added gratuity. So he basically tipped extra on a check that already included the tip. Not a nice way to do business. Other than that incident, we had a nice stay at the hotel, people were pleasant and we enjoyed the pool staying open till midnight so my family could unwind after a long day at the park. Also it is in walking distance to Old Town/Fun Spot so you don't have to fight that crowd looking for parking. We would definitely stay here again. Read moreGenuine Hotels.com guest review
The hotel was nice. the rooms were nice. the only issue we had was the wait for check in and when we get to the room the pillows were dirty so we had to request new ones which took 45 minutes for them to bring us. i loved the pool and the play ground for the kids.Genuine Hotels.com guest review
staff was friendly and helpful and we were close to everythingGenuine Hotels.com guest review
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