"One night trip"
We stayed one night for a Disney tripGenuine Hotels.com guest review
Good, convenient location, helpful staff, extra pools and playgrounds. Poor breakfast.Genuine Hotels.com guest review
"Best bang for your buck"
While the exterior might be a bit run down, don't let looks fool you, the interior of the rooms is remarkably modern and comfortable. Also the location is second to none. Near several restaurants and right down the street from Disney! The hotel takes a hit in my book due to being severely understaffed at the front desk (albeit a holiday weekend). […] At both check in and check out I waited in line for 20 minutes due to only one person staffing and the desk. One more complaint, I stayed on the day of the week when the trash collectors came and they were slamming the doors of the dumpsters outside our room at about 445 in the morning. Not really anything the hotel could do about it, but inconvenient nonetheless. Overall, I will definitely return to the Maingate Resort and Spa. I can not think of a single hotel I have felt gave more quality for the money spent, especially one so close to all the parks in Orlando. Read moreGenuine Hotels.com guest review
Room was clean enough and bed was comfy enough but not super great. Hotel staff was helpful for checking in but obviously busier than expected so it took awhile.Genuine Hotels.com guest review
The hotel was okay. Nothing that made it special enough to return.Genuine Hotels.com guest review
"Nice room, not a resort! Outside needs work."
The room was clean and comfortable. Close to Disney. Reasonable price. The outside needs work. We were a little worried driving up to the hotel, but the room was nice. Bed was comfortable. We stayed one night and decided to find somewhere else for our last 2 days in Orlando.It's more of a remodeled motel. It's not a resort, very misleading to call it […] that. It made us nervous that there were reserved spots for sheriffs vehicles. Read moreGenuine Hotels.com guest review
"Great for price"
there was construction going on that was super loud, ans started very early in the morning. Other than that the hotel was easy to navigate, staff was friendly, and the room was clean.Genuine Hotels.com guest review
"Great Place to Stay"
The room was beautiful and the people were nice and helpful.Genuine Hotels.com guest review
"Good Value for the Money"
The front desk employees aren't the sharpest tools in the shed but we did get checked in and our stay was uneventful.Genuine Hotels.com guest review
Second stay in a month, loved it! Will come back again!Genuine Hotels.com guest review
"Clean budget option, convenient to Magic Kingdom"
Stayed two nights while visiting Magic Kingdom. Very clean room, plenty of space, convenient location, budget price. Would stay here again.Genuine Hotels.com guest review
"One night stay"
We were in orlando for just one night. The hotel was clean. Front desk staff very friendly. Room looked liked it had recently been remodeled. Was very clean. We will stay at this hotel again in the future.Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
Room was recently and nicely remodeled with new clean bathrooms & carpeting. From the front of bldg it was a bit scary what we were getting into. However there are about 14 more bldgs behind it that were nice. Pool looks new & clean as well. Only problem was not enough front desk help in the evening to check in. They really need to work on that.Genuine Hotels.com guest review
"Simple and comfortable."
Room was clean and comfortable. Front desk staff was very friendly and helpful. Parking plentiful and hotel was SUPER close to the parks. Walls are thin but it really was just a place to sleep for me. If you're looking for "frills", this may not be your best bet. No complaints from me.Genuine Hotels.com guest review
"Perfect for Disney World. SUPER CLEAN Rooms!"
The room was super clean. Freshly refurbished, even the bathtub was still all white! The staff was super helpful, even if you have no manners or come from New York, they will still accommodate and make your stay as pleasant as possible. Proximity to Walt Disney Worlds main highway is unbeatable, you seriously can't stay any closer unless you staid under […] the overpass. Will DEFINITELY be booking again. - An Annual Passholder Read moreGenuine Hotels.com guest review
"overall good stay"
Hotel was good, spa was out of service which was disappointing.Genuine Hotels.com guest review
This hotel was great. The staff were awesome. We will definitely be staying here on our next trip to ESPN.Genuine Hotels.com guest review
Enjoyed everythingGenuine Hotels.com guest review
After long day this was a pleasant surprise. Staff was helpful and although the outside looks like it needs updating, our room was very nice and clean. The bed was great!Genuine Hotels.com guest review
Great value. Breakfast was fine. Not the Waldorf, but a really solid value. Very close to disney. All just done over, so it's in great shape. Perfect place to stay when hitting the Parks.Genuine Hotels.com guest review
"Good stay for the money"
Generally pleased. Room was a bit dark but it was comfortable, clean, quiet, spacious. The wifi was slow but free. Business center computers do not include Microsoft Office suite, so don't plan to print out anything from a thumb drive. Personnel were courteous and helpful. No movie channels on TV. The price was right.Genuine Hotels.com guest review
"My go to hotel when I come to vacation"
It took me 3 days to find a hotel. All the hotels that was in my budget looked more like a motel than a hotel, like they would infested with bugs, and looked run down and old. I was taking my chances and booked with this hotel and I was beyond impressed. From as soon as I checked in I was greeted like I was entering a 5 star hotel. The gentleman behind […] the counter upgraded my room just because he felt that I would feel more comfortable in a king size room. He then called my room and checked to see if I was happy with the room. I must say the room was very comfortable and clean. The bed was ultra soft and the sheets was amazing. It was very hard to get out of bed. The customer service was phenomenal. The pool was heated and there was even free WiFi. Next time I will definitely be returning to this hotel because of the price, cleanliness, customer service and location. Read moreGenuine Hotels.com guest review
Great hotel staff. Great service.Genuine Hotels.com guest review
Overall, this was a great place to stay for the price. I was only there overnight and did not use any of the amenities, but this is very close to Disney and the rooms were clean. It's not a luxurious place af all, but if you are looking to save a few bucks and need a clean place to stay, this is a good choice.Genuine Hotels.com guest review
"5 minutes away from Disney"
I was very happy with our stay here. The staff was extremely nice and helpful. The room was beautiful and clean. They have a 50's style diner on premises. The free breakfast was at the diner. It did not include a beverage but nonetheless the waitress was very nice and accommodating. They have a playground, heated pool and it's near all sorts of shops […] and restaurants. You're 5 minutes away from Disney! For the price you cannot beat it! Read moreGenuine Hotels.com guest review
"great hotel at a great price"
place was great as always. The closest hotel to the parks. Room and staff were great as always. Will go back soon.Genuine Hotels.com guest review
"No frills but great Service and Clean"
I was surprised at the updated room and the really good service!For the price this is the best I have found. It is not a spa (it says resort and spa) as I thought they would offer massage and sauna but I will definitely stay there again. The room was very clean, updated and beds are comfortable! Great pillows and sheets. Great price for what is off […] ered. Read moreGenuine Hotels.com guest review
Value for the room rate was very good, room was small but clean. Beds were decent, well-used. AC unit was loud and either exceptionally cold or exceptionally warm-poorly matched set temps. Hotel grounds were very nice. Front desk charged a "resort fee" that was not on the hotels.com reservation. Have been PROMISED a credit--nothing yet 48 hours lat […] er. Read moreGenuine Hotels.com guest review
"Not what I expected"
My boyfriend and I went for his birthday weekend and I booked this room for Friday through Sunday but I checked out Saturday morning. It was cold that night so we turned on the heater and snuggled in bed which the bed was actually comfortable even though it took up most of the room. Well the heater didn't work it stayed at 64 degrees all night. The […] shower curtain wouldnt stay closed so there was water all over the bathroom floor. I will not stay here again. Read moreGenuine Hotels.com guest review
This place was amazing, big hotel room and comfy beds for a really great price! I will definitely be staying here again when I come back!!! Hotel shuttles to Epcot, Seaworld and Universal... I booked a King room but was upgraded to 2 queens. Definitely recommend this one!Genuine Hotels.com guest review
"Comfortable and a good deal"
Our family stayed here while visiting family in Orlando over Christmas break. It was a very good deal. Our room was comfortable, clean and quiet. The pools were very nice, although only one was heated to the level that I would like. Breakfast was really good. They were really busy each morning but the staff was still very friendly. There is still some […] construction going on to the outside of the hotel but it did not interfere with our stay or comfort. Read moreGenuine Hotels.com guest review
"Convenient and Clean"
We had 2 rooms for one night in preparation for the Disney marathon. Location is close and convenient. The place was recently updated. The only challenge was that we requested a late check out (which was granted) but apparently not communicated to the housekeeping staff who kept knocking at the door (and walking in) even though the "Do not disturb" […] sign was posted and we had arranged a late check out. Overall, I would definitely stay here again! Read moreGenuine Hotels.com guest review
A year ago I drove through the hotel grounds and decided it was not for me. This year I found a good rate and chose this hotel sight unseen. I was pleasantly surprised the buildings were renovated, the room was clean with beautiful linens, the hotel staff was prompt and friendly. There was still some work being done but they are headed in thr right […] direction. Read moreGenuine Hotels.com guest review
"Location, Location, Location"
The Hotel is centrally located near everything Disney and all Orlando attractions. The staff was courteous and informative.Genuine Hotels.com guest review
it was a nice room, spacious, good for the moneyGenuine Hotels.com guest review
"Will stay here again"
I was pleasantly surprised at how clean and modern the hotel was. It had the feel of an old motel from the front outside, but it has obviously been lovingly modernized. The grounds are gorgeous and pools abound, though it was too cold to use them this trip, and the room was extremely clean and luxurious. The fixtures all looked brand new, and I love […] the card readers on the door, instead of the standard key swipe. Made it much easier to get in the room with arms full of luggage or conference swag. The bed was incredibly comfortable as well. The only thing keeping me from giving the place a 5 star review is that I was in a room near the worker's utility or laundry room, so there was a lot of noise from carts going by and workers talking loudly to each other right outside my door. It didn't bother my sleep at all, but it was distracting when I was trying to read before bed. I will definitely stay here again if I'm in the area. Read moreGenuine Hotels.com guest review
"Clean Hotel Friendly Staff"
Excellent.. Above and beyond what we expected. We were celebrating a birthday just the girls. Pool and fire pit tables were just what we needed! we googled earth this and really didnt anticipate what we got above and beyond. shopping downtown disney very close.. More restaurants around than anticipated and the restaurant on site was also very good and […] inexpensive. . would come back again anytime! Read moreGenuine Hotels.com guest review
"Human logic overrides computer"
I would like to especially thank Robert E. (Desk supervisor). A computer hickup caused my reservation to have a problem, but he was kind enough to over-ride the system with out of the box logic: he made an administrative decision that made my stay more comfortable. I am very appreciative of his help. The room he worked out for me and my service dog […] was really more comfortable and better suited to our needs. Mr E was really very helpful and patient. Pat on the back for not letting the computer defeat him, and being willing to make things right. I will say, I was a little concerned about the hotel because of an unusual color scheme. I did not quite know what to think from the outside. The customer service was outstanding, and my room was the equal or better of something like a high-end ... Not quite a Hilton, but certainly quite nice. It really is just outside the park gate. I have no problem recommending this hotel to others. Read moreGenuine Hotels.com guest review
"Not going back."
I was wondering about the high rating when I was there. I had the feeling to be in a Motel not in a Hotel. We were in a room directly on the parking side. It was not silent in the night. The WIFI was not working at all the first two days. They always told that they are working on it. The other two days it was very slow. On the other hand they had a […] business center with a few PCs and fast internet (but with an old version of Windows). Overall it was overpriced in my opinion for what you get. Read moreGenuine Hotels.com guest review
"Family New Years Trip To Orlando"
The only problem I had with staying here was check-in, the lady at the front desk was carrying conversations with the customers holding lines up, it took 35min to get my room key at 1 o'clock in the morning and after a long day of driving the last thing I wanted was to wait forever, then when I got up there she pulled my name up and told me there was […] no more rooms available even after I booked my room 2months in advance, finally after talking to the manager we got a room, he apologized and the rest of the stay was great, close to Disney, decent dining on site, clean and spacious room, even though we did not get to explore the whole facility...great price threw hotels.com for the quality Read moreGenuine Hotels.com guest review
"Surprised at the Four Star Rating"
This place was OK - but did not live up to it's 4 star reviews. Front desk was harried at checkin because apparently there is no switchboard operator in the evening. Hotel was old, and seemingly in the middle of a remodel. Location in the tourist part of town, but close to Disney if that's why your there. Room was fairly clean except under the beds. […] All in all, just OK, but price was probably reasonable. Read moreGenuine Hotels.com guest review
"will not rent at this hotel ever"
The room had a strong smell not plesant are all. The carpet was wet from a water leak coming from the adyacente room bathroom. My granddaughter found bugs flying in the bathtub. This was not a luxury room as advertised. We had no choice to stayed since everything close to Disney was sold out.Genuine Hotels.com guest review
"New Years stay at Disney"
Restaurant charged auto 20% gratuity for take out. Low class. Room rate offered at hotel was $99.00 for the first day we were there. You charged us $200.00 Never again will we use your serviceGenuine Hotels.com guest review
"OK, but there is better out there..."
This hotel was okay, considering we spent most of our time in the parks, and not in the room. VERY THIN WALLS, which made for difficulty in sleeping! Heard everything next door, and outside. Probably would not stay here again personally.Genuine Hotels.com guest review
"Not sufficient staff"
At 9:30pm on Sunday right after Christmas, to have only 2 clerks checking in guests, was not a good thing! With small children, to have to stand in line for 20 min. was unexpected. You need to plan ahead for busy times.Genuine Hotels.com guest review
"A nice location."
The location is ideal as the hotel is super close to Disney! I mean like 5/10 minutes away. The ginormous tubs are great, but the beds weren't the most comfortable. The blankets were a bit crispy too and the pillows were very small. All in all though our stay was nice and the price was very affordable!Genuine Hotels.com guest review
"Close to parks"
We went to spend New Years at Disney . The hotel is really close to the parks 10 min , and 15-20 to downtown Disney . The hotel was ok but I don't think we will go back again . we ended up paying around $180 a night since we booked late and was new years . They are updating the rooms and the hotel, but the rooms have a humid smell when you go in , the […] mattresses are old and not so comfortable .if you want to get ice you have to walk to building 4 (are room was in building 11) so not so comfortable. If you are use to going to 4 5 stars hotel then you will be disappointed the positive part is the location. It was good for the money . Also in front of the hotel you have a Perkins, few blks away Denny's and I hope . Good location . Read moreGenuine Hotels.com guest review
Stayed for five days for a Disney World vacation. It was a nice hotel with very helpful management when our Hotels.com reservation did not go through. They helped make a call to straighten out the reservation. Only negative was the shuttle to the parks. The shuttle times were not ideal due to limited pickup/dropoff times.Genuine Hotels.com guest review
"New Years Eve..."
it wasn't bad however we could not check in early we had to check in after 4pm...the front desk rep was very nice...was supposed to have a room facing the pool and got a room facing the parking and woods...the smoke detector battery was going off once we walked in the room..the bathroom door did not close...not too bad would stay there again!!!Genuine Hotels.com guest review
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