"Don't ask for cookies"
Over all great place to stay. Only problem we had was when I asked to get our complementary cookies later in the evening because they where so busy when we checked in the man behind desk was so rude and accused me of trying to get more cookies "really" I winded up having to call the 1-800 number and complain but the lady on the phone had the problem […] fixed fast and my wife got her cookies. Read moreGenuine Hotels.com guest review
This was about 3 minutes from our daughter's house, so very convenientGenuine Hotels.com guest review
"Great Service for Dinner"
It's a nice hotel, quiet with nice lobby features. It just feels comfortable as it is so open and airy with nice "nooks" to enjoy. The open air atrium is inviting. After a long day of work and being very tired, i learned the same menu for the "Chef's Table" restaurant was available at the bar. I sat at a small table and was quickly met with a smile. […] I ordered some wine, was offered a taste before committing and then looked over the menu. I ordered a wedge salad, ribeye and onion rings. Everything was cooked extremely well and seasoned to perfection. I was very pleasantly surprised with all the food. I then ordered a half bottle of wine and was again met with great service. Everyone who waited on me was pleasant, cheerful and service driven. I would stay here again. Read moreGenuine Hotels.com guest review
"Old Hotel Remodeled"
I was supposed to have a suite, but the room was just a regular room; no refrigerator, living room area, vent in the bathroom, and others. Oh, the front desk did give us two complimentary bottles of water. There's better places near the Galleria.Genuine Expedia guest review
The hotel is nice, but a lot of construction in the area made it difficult to get in and out of.Genuine Hotels.com guest review
I was just ok. Nothing special that was done to make me say WOW! Staff was nice and professional. Room and hotel is a little too old for my taste.Genuine Hotels.com guest review
"disappointed with the room condition"
The room had areas around the window that had leaked and paint was peeling and moldy. The shower area was the same. There was no wash clothes in the room. The air was whistling around the window area. Toilet was dirty. The worst thing was loud humming noises coming from above the closet area. It was loud enough to be disturbing over the tv and air conditioning […] so it certainly disturbed our sleep. Our breakfast came to our room timely but was not prepared as we had requested and had an item missing. Of all the Hiltons facilities we have used, this was the only one that has been disappointing. Read moreGenuine Expedia guest review
"Nice hotel. Tasty breakfast buffet."
Hotel is a bit old but well maintained. Took too long to check in. Only one staff checking in and a long line. Room was clean. Nice breakfast, though pricy. Convenient is you don't have time to go out. Many choices and very clean.Genuine Hotels.com guest review
Nice hotel, good location for blend of downtown business, Galleria and Northpark Mall shopping. The concierge floor (10th floor) was a convenient small breakfast set-up for a bit more money. Parking is non-existent, so you're stuck with $25/day charge, but all in cost is still ok compared to other hotel choices. We'll stay there again.Genuine Hotels.com guest review
DoubleTree was beautiful, and clean. The front desk guy, Cleveland was awesome and made everything a breeze. The free, warm, chocolate chip cookies made the stay even better! I will be back...Genuine Hotels.com guest review
My stay was short but very comfortableGenuine Hotels.com guest review
"Great Hotel with affordable prices"
Great service. Very reasonable prices. Room service was great. Bar staff was very friendly.Genuine Hotels.com guest review
It was nice. We did get put in a handicap room but it was fine. Very cleanGenuine Hotels.com guest review
We had stayed here before and had a great experience! This past time however when we got there to check in they informed us we would have a kind bed handicap room and that that was the only option since the hotel was full. There were 3 of us. Three guys to share a king bed. It was awful, so we got a rollable bed which was awful as well. And the bathroom […] was HORRIBLE! Terribly uncomfortable. Read moreGenuine Expedia guest review
"Not the best experience, but no one is perfect"
Although I am highly satisfied with my stays at the Doubletree by Hilton near the Galleria, this experience was not one of my best. I had to change rooms about 4 a.m. due to a malfunctioning toilet. (I feel the staff should have caught this problem when the room was cleaned.) When I was moved to an alternate room, the bath tub caulking looked stained […] and old, and there was rust around the drain. Even so, I have already reserved my next business trip at this Doubletree because of my exceptional past experiences. Read moreGenuine Hotels.com guest review
I booked another room when I got there that night and ended up paying 40 dollars less for a second room then what I purchased on here.Genuine Hotels.com guest review
Very disappointed upon arrival. Late arrival to the hotel. No assist with my many bags. Had to park far away from entrance of the hotel. Traveling Alone made it a bit uncomfortable. Needs updated rooms and better customer service....Genuine Hotels.com guest review
"Great hotel close to Galleria and I635"
We have stayed here before and really have enjoyed it each time. We really like the location, and it is a very nice hotel with great facilities and staff. I highly recommend.Genuine Expedia guest review
"Interstate contruction warning would be helpful!"
Hotel itself is comfortable and staff was polite. Room service was only meal option due to major highway construction in the area. It took an hour to make it to a convenience store and back. Very "inconvenient"! It would be nice if hotels located in such blocked off areas carried a warning on hotel websites. I will stay here again for training in the […] area, but only after the major work on I635 is completed. Read moreGenuine Hotels.com guest review
Good jobGenuine Expedia guest review
"Another Great Stay"
Although the road construction is an inconvenience, I would not stay anywhere else. The DoubleTree near the Galleria does an excellent job of taking care of my needs once I arrive at the hotel, and this overrides the inconvenience.Genuine Hotels.com guest review
"Comfortable room and great price"
Doubletree with very comfortable beds, friendly staff, quiet and nicely priced.Genuine Hotels.com guest review
"An excellent experience"
After our wonderful experience, my wife and I will come back to the DoubleTree near the Galleria. The hotel was well maintained and when I asked, the staff never got tired of handing me a cookie. The evening dinning staff was very attentive, the food was excellent and reasonably priced. Our room was very comfortable and clean.Genuine Hotels.com guest review
"Great facilities, even better staff"
My stay was wonderful. I've been in some hotels that were much more expensive and weren't as nice as this one. The front desk clerk was nice enough to give my wife a few extra cookies since it was too late for her to buy a whole tin from the kitchen. I'd definitely stay there again.Genuine Expedia guest review
"Fun in Dallas"
We were checked in in no time! We were not expecting to have fresh baked cookies and drink and meal tickets with this reasonable room rate. So we were pleasantly surprised.Genuine Expedia guest review
Very satisfied and would highly recommend this hotel.Genuine Hotels.com guest review
I had a good stay, they tried to act funny over the cookies and really didn't want to.give me any..but it was.a very great stay.Genuine Hotels.com guest review
"Close to airport"
Clean comfortable room. Stayed there for a medical board review conference. Great Location.Genuine Expedia guest review
i am very satisfied with my stay at the Double Tree inn. it is the perfect combination of luxury and convenience at a very affordable price. It is one of the best hotels i've ever been inGenuine Hotels.com guest review
This hotel is an older hotel and needs some updating but overall the staff is nice and the room was clean.Genuine Hotels.com guest review
Overall I enjoyed my stay. The staff were attentive and helpful. Room was comfortable but housekeeping was less than expected.Genuine Hotels.com guest review
"Great hotel stay."
Very courteous and helpful staff. Clean and comfortable room. Very nice facility. Quiet and safe. The cookies were good. I would recommend. Thank you.Genuine Expedia guest review
"Not that great, but it was passable."
While I have never been that impressed with Hilton to begin with, this one in particular was rather depressing. I have been to other hotels that cost this much and were better. No mini-fridge, no microwave. The bathroom needed simple things like caulking around the edges. Maybe it was just me, but the couple times we went to the front desk, it almost […] felt as if we were not good enough to stay there. I believe my comment was "I'll go to [un-named] hotel where $110/night gets you a mini-fridge, a microwave, a coffee maker, and friendly staff." While this was not the worst hotel I have ever been to, it sure gave me pause about the quality of Hilton in general. I would book this hotel only as a last resort, and even then I would try to find something better. Read moreGenuine Hotels.com guest review
Overall, for the location and price, you can't beat staying here. Free warm cookies at check in!Genuine Hotels.com guest review
"A great experience."
We feel very comfortable. Also, we save a lot of money and time because of the Hotel location and amenities.Genuine Hotels.com guest review
"Solid Stay but not next to Galleria"
Quiet hotel that has great staff and good food. Massive construction project in progress around the whole area (not just this hotel). Next to Walmart (convenient if you needed something) but NOT near the Galleria--it's a couple of miles away. Attended a conference on site. Good overall stay.Genuine Expedia guest review
The room was clean and the staff didn't take all day to clean my room (it was cleaned around 12 noon!). Full restaurant and bar in the lobby area. The entire staff was very friendly. I would definitely stay here again!Genuine Hotels.com guest review
It was fine, as we were visiting friends in the Brookhaven Country Club area. The construction of 635 was a mess, but not a problem that the hotel could remedy. The room was just fine, clean, but extremely old and in need of a remodel. The air conditioner worked, but was extremely loud when it "kicked on or off". Bathroom needed tile work and the water […] in the vanity sink ran extremely slow.Overall, the room was ok---but not worth the price they charged. Read moreGenuine Hotels.com guest review
We were there for my daughters pageant and other festivities. Decent hotel, rooms need updating. Was in a nonsmoking room that smelled like old cigarettes. Didn't sleep at all because there was a raging bachelor party right above us. They knew I had a two year old, so why would they put us there??They said they wouldn't shut down the party because they […] were paying guests also. Should have called the police, they would have shut it down. The party went strong ALL night until 5:15. Read moreGenuine Hotels.com guest review
Rooms badly need remodeling. Hotel looks old. Bathrooms have rust. Beds are comfy. Room service ok. Staff was average.ots of kids running around.Genuine Hotels.com guest review
"Nice rooma dgreat location"
The service is excellent and very clean room. The location was perfect for our needs.Genuine Hotels.com guest review
Very nice...beds were comfortable...would stay there againGenuine Expedia guest review
"Nice lobby, outdated room."
The lobby and front desk staff was top notch. However, the air conditioning took about an hour per degree to cool. The smoke detector started chirping from a low battery and the wall in the bathroom had been poorly repaired. The t.v. and bed were very nice. A little over priced for the condition of the room.Genuine Hotels.com guest review
"good hotel for business traveler"
Good breakfast but expensive, the hotel is nice and does the workGenuine Expedia guest review
"The ultimate nightmare"
The WiFi in the hotel was spotty and unreliable. Asked to change rooms for better signal and was denied only to be connected with company that provides WiFi for hotel. No help. Had to go down to desk several times until a very nice employee took the time to get his tablet and try the signal, which was spotty as well. Was never fixed. In room 811, when […] air conditioning was turned on it made a constant grating sound, which prevented me from getting a good night's sleep. At 5 a.m., the staff obviously started cooking bacon, because my room was permeated with the smell of grease. At first I thought the electrical cords under one of the beds was shorting, because the light's flickered, but realized that it was bacon. Was almost unable to breath in the room. Absolutely no water pressure in the room, and the toilet was clogged. At 7 a.m., the jackhammers started on the construction site right outside, but by then I was getting ready to check out. Read moreGenuine Expedia guest review
"Close to family"
Besides the local road contruction going on nearby the hotel everything was fine. The breakfast offering ws excellent and being right next door to a general store was perfect as we had to make a few runs to get things we forgot to pack!Genuine Hotels.com guest review
"Great hotel for all !!"
Very nice stay!! It was close to camp and easy to get in and out of !! Thank you !!Genuine Expedia guest review
"Love their beds!"
Very comfortable, pretty lobby and quiet.Genuine Hotels.com guest review
"great place for families we took our grandkids"
the stay was wonderful everything we asked for during the stay was taken to our room within minutes. are planning on staying on our next tripGenuine Expedia guest review
enjoyed...Genuine Hotels.com guest review
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