I prepaid for my room but my credit card was charged an additional $50 when we checked in and I'm not sure why. I will be calling but other than that the stay was greatGenuine Hotels.com guest review
Great breakfast, nice roomGenuine Hotels.com guest review
Stayed several times at this hotel and love it. Love the warm cookies you get when you check in. Our AC did not work very good this last stay, but still a great hotel.Genuine Hotels.com guest review
it was fineGenuine Hotels.com guest review
Fantastic hotel. Had a great time. Very friendly and helpful staff.Genuine Hotels.com guest review
"Our stay in Dallas"
We always stay at this hotel when we come to visit family because it's close to them and because we like the hotel this time the room was fine but the bed was horrible we were in room 810 and my back killed me the whole time I was there the bed mattress was terrible it was indented on the side closest to the window. I told the front desk that it was […] not like it had been before and they said all the mattresses are the same not sure if we will continue staying there used to a firmer mattress other than that the hotel is great. From Susie Cooper Read moreGenuine Hotels.com guest review
"Not so clean"
My bathroom was not clean, many hairs on the shower curtain! YuckGenuine Hotels.com guest review
I stayed overnight on Sunday, January 2015. Parking was close to the front door. The hotel was clean and modern. The hotel staff were very friendly. The location is very close to shops/restaurants and easily accessible. The cost for the room was very affordable, especially compared to other nearby hotels. I would definitely stay here again.Genuine Hotels.com guest review
"Good For Business Travelers"
I stayed here one night on a business trip in January 2014. I was pleased with the hotel. DoubleTree normally doesn't disappoint, though. The hotel is laid out around a large glass atrium with a bar/restaurant in the center lobby. The location is nothing special but it's right off the highway and it's easy enough to get where you need to go. I would […] recommend it for business travelers. Read moreGenuine Hotels.com guest review
Stayed over one night while in Dallas. Reception staff very polite, professional and helpful. Room was clean and comfortable. Had breakfast and was less then desire able. Overall a 3 star hotel in my opinion.Genuine Hotels.com guest review
"Melaleuca convention 2014"
Please give a special thanks to James the night attendant. I talked to him before our stay to ensure I'd selected the proper location and he put me at ease with his attentiveness and great sense if humor! I was so pleased that that when we came in late at night for our stay that he was there to check us in with the same efficiency.delightful demeanor […] and smiling face! I was in customer service for years and am always surprised how hard it is for some people in these positions to even look up and pretend they care, so someone like James is a gem! Read moreGenuine Hotels.com guest review
"front desk needed improvement"
I've stayed multiple times at this hotel and have always been more than satisfied but I was not so this trip. The second night we were there I tried and tried to get the front desk to arrange for me to pre order breakfast room service for the next a.m..because I do that every time I stay. And NEVER got any help with this. That's always part of my splurge […] and the front desk put me off. Read moreGenuine Hotels.com guest review
"Wonderful Hotel, Mediocre Restaurant - Bar Awful"
The hotel was very nice, very comfortable, and all was wonderful. The only minor minus was the property restaurant with regard to quality of food and service. With so many upscale restaurants nearby, I would skip the hotel Food & Beverage. Food taste was blah, and the service at the bar was terrible. The waitpersons were more interested in chatting […] with locals than servicing guests. Read moreGenuine Hotels.com guest review
"Good for decent price"
Great staff service, clean room, and a decent bar. Only downside of the room for me was only 1 eeasily accessible outlet to plug 3 people's phones into.Genuine Hotels.com guest review
"Great for my weekend plans"
Safe area..great walking area...excellent staff! Very good food. Comfortable bed. My third time staying here. Can't imagine staying anywhere else when I visit Dallas.Genuine Expedia guest review
The bed was very comfortable, and the hotel was nice, but the Internet was slooow. It was a great deal for the price.Genuine Expedia guest review
"Pleasant but not great!"
We were greeted by an excellent hotel staff. They were very friendly and efficient. The beds were not as comfortable as most luxury hotels. The pillows were nice. The bathroom looked o.k. but was very small. There was not a microwave or refrigerator in the room. The hotel did not have a hot tub or a heated pool. The hotel was beautiful but did not […] provide any type of free breakfast. We did enjoy the chocolate chip cookies the staff gave us when we registered. For the price, a person could get more for the money. Read moreGenuine Expedia guest review
The stay was amazing from beginning to end. The hotel and staff was top of the line.. Loved the warm cookie(s).. Bed was comfy, definitely got a good night sleep. Room was nice and spacious. Will certainly stay again!!Genuine Hotels.com guest review
It was nice, convenient,and very reasonable for a Doubletree! I was there for only a few hours but it was great! Will go back if I was in Dallas againGenuine Hotels.com guest review
"Lots of construction in the area"
Despite all the road construction in the area,the hotel was nice, well located for shopping and the beds were comfy. My only quibble is that the bathroom, although clean and well supplied , was showing its age. The caulking was old, the shower head and taps had very little water pressure and the tub/shower was shabby. I would stay there again but our […] room seemed dated. Read moreGenuine Hotels.com guest review
The hotel was nice, service was ok.. would have been nice if the bed wasn't missing a leg. Woke up middle of the night with the bed rocking back and forth. Not a great night sleep.Genuine Hotels.com guest review
"great stay but local construction is horrible"
The hotel stay was very nice and in a great area except for all the construction on and near LBJ freeway.Genuine Hotels.com guest review
Loved the cookies. Coffee in the room is great. Room was nice and clean. Not even local calls are free. Don't break your neck getting out of the shower as the the tub floor is about three inches higher than the bathroom floor. Be careful. Nice staff. The Galleria Mall nearby. Highway construction may play havoc on your gps directions.Genuine Expedia guest review
"Very nice place."
Had a great visit, hotel was very nice.Staff and front desk was very helpful.Genuine Expedia guest review
"Don't ask for cookies"
Over all great place to stay. Only problem we had was when I asked to get our complementary cookies later in the evening because they where so busy when we checked in the man behind desk was so rude and accused me of trying to get more cookies "really" I winded up having to call the 1-800 number and complain but the lady on the phone had the problem […] fixed fast and my wife got her cookies. Read moreGenuine Hotels.com guest review
The location of this Doubletree next door an enormous Wal-Mart pretty much sums up the experience. The hotel is dated and uninspired, from plastic palm trees to minimally cared for flower beds outside. Attention to detail is minimal. For example, there are no way finding graphics in the elevator lobbies. My 5th floor hallway was hung with The exact […] same framed print throughout! And the room's lighting was dismal at best, probably the worst reading lighting of any nicer hotel I've ever experienced. The reception staff was adequate, about the best I can say. Read moreGenuine Expedia guest review
"Free Internet and Parking"
The hotel staff were friendly and professional. My room was comfortable and clean. I much appreciated the free wifi and parking as the can increase the cost per day appreciably.Genuine Expedia guest review
This was about 3 minutes from our daughter's house, so very convenientGenuine Hotels.com guest review
"Great Service for Dinner"
It's a nice hotel, quiet with nice lobby features. It just feels comfortable as it is so open and airy with nice "nooks" to enjoy. The open air atrium is inviting. After a long day of work and being very tired, i learned the same menu for the "Chef's Table" restaurant was available at the bar. I sat at a small table and was quickly met with a smile. […] I ordered some wine, was offered a taste before committing and then looked over the menu. I ordered a wedge salad, ribeye and onion rings. Everything was cooked extremely well and seasoned to perfection. I was very pleasantly surprised with all the food. I then ordered a half bottle of wine and was again met with great service. Everyone who waited on me was pleasant, cheerful and service driven. I would stay here again. Read moreGenuine Hotels.com guest review
"Old Hotel Remodeled"
I was supposed to have a suite, but the room was just a regular room; no refrigerator, living room area, vent in the bathroom, and others. Oh, the front desk did give us two complimentary bottles of water. There's better places near the Galleria.Genuine Expedia guest review
The hotel is nice, but a lot of construction in the area made it difficult to get in and out of.Genuine Hotels.com guest review
I was just ok. Nothing special that was done to make me say WOW! Staff was nice and professional. Room and hotel is a little too old for my taste.Genuine Hotels.com guest review
"disappointed with the room condition"
The room had areas around the window that had leaked and paint was peeling and moldy. The shower area was the same. There was no wash clothes in the room. The air was whistling around the window area. Toilet was dirty. The worst thing was loud humming noises coming from above the closet area. It was loud enough to be disturbing over the tv and air conditioning […] so it certainly disturbed our sleep. Our breakfast came to our room timely but was not prepared as we had requested and had an item missing. Of all the Hiltons facilities we have used, this was the only one that has been disappointing. Read moreGenuine Expedia guest review
"Nice hotel. Tasty breakfast buffet."
Hotel is a bit old but well maintained. Took too long to check in. Only one staff checking in and a long line. Room was clean. Nice breakfast, though pricy. Convenient is you don't have time to go out. Many choices and very clean.Genuine Hotels.com guest review
Nice hotel, good location for blend of downtown business, Galleria and Northpark Mall shopping. The concierge floor (10th floor) was a convenient small breakfast set-up for a bit more money. Parking is non-existent, so you're stuck with $25/day charge, but all in cost is still ok compared to other hotel choices. We'll stay there again.Genuine Hotels.com guest review
DoubleTree was beautiful, and clean. The front desk guy, Cleveland was awesome and made everything a breeze. The free, warm, chocolate chip cookies made the stay even better! I will be back...Genuine Hotels.com guest review
My stay was short but very comfortableGenuine Hotels.com guest review
"Great Hotel with affordable prices"
Great service. Very reasonable prices. Room service was great. Bar staff was very friendly.Genuine Hotels.com guest review
It was nice. We did get put in a handicap room but it was fine. Very cleanGenuine Hotels.com guest review
We had stayed here before and had a great experience! This past time however when we got there to check in they informed us we would have a kind bed handicap room and that that was the only option since the hotel was full. There were 3 of us. Three guys to share a king bed. It was awful, so we got a rollable bed which was awful as well. And the bathroom […] was HORRIBLE! Terribly uncomfortable. Read moreGenuine Expedia guest review
"Not the best experience, but no one is perfect"
Although I am highly satisfied with my stays at the Doubletree by Hilton near the Galleria, this experience was not one of my best. I had to change rooms about 4 a.m. due to a malfunctioning toilet. (I feel the staff should have caught this problem when the room was cleaned.) When I was moved to an alternate room, the bath tub caulking looked stained […] and old, and there was rust around the drain. Even so, I have already reserved my next business trip at this Doubletree because of my exceptional past experiences. Read moreGenuine Hotels.com guest review
I booked another room when I got there that night and ended up paying 40 dollars less for a second room then what I purchased on here.Genuine Hotels.com guest review
Very disappointed upon arrival. Late arrival to the hotel. No assist with my many bags. Had to park far away from entrance of the hotel. Traveling Alone made it a bit uncomfortable. Needs updated rooms and better customer service....Genuine Hotels.com guest review
"Great hotel close to Galleria and I635"
We have stayed here before and really have enjoyed it each time. We really like the location, and it is a very nice hotel with great facilities and staff. I highly recommend.Genuine Expedia guest review
"Interstate contruction warning would be helpful!"
Hotel itself is comfortable and staff was polite. Room service was only meal option due to major highway construction in the area. It took an hour to make it to a convenience store and back. Very "inconvenient"! It would be nice if hotels located in such blocked off areas carried a warning on hotel websites. I will stay here again for training in the […] area, but only after the major work on I635 is completed. Read moreGenuine Hotels.com guest review
Good jobGenuine Expedia guest review
"Another Great Stay"
Although the road construction is an inconvenience, I would not stay anywhere else. The DoubleTree near the Galleria does an excellent job of taking care of my needs once I arrive at the hotel, and this overrides the inconvenience.Genuine Hotels.com guest review
"Comfortable room and great price"
Doubletree with very comfortable beds, friendly staff, quiet and nicely priced.Genuine Hotels.com guest review
"An excellent experience"
After our wonderful experience, my wife and I will come back to the DoubleTree near the Galleria. The hotel was well maintained and when I asked, the staff never got tired of handing me a cookie. The evening dinning staff was very attentive, the food was excellent and reasonably priced. Our room was very comfortable and clean.Genuine Hotels.com guest review
"Great facilities, even better staff"
My stay was wonderful. I've been in some hotels that were much more expensive and weren't as nice as this one. The front desk clerk was nice enough to give my wife a few extra cookies since it was too late for her to buy a whole tin from the kitchen. I'd definitely stay there again.Genuine Expedia guest review
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