"Great Value for Tysons Corner"
Room was small but very clean. Mattress soft and mushy...bad for the back. Staff is gracious. Food is good, not great. Price is well worth what you get compared to other hotels in the area.Genuine Hotels.com guest review
Over the years this hotel has become our home away from home!Genuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “James” It was a pleasure to read the review of your latest stay at our hotel. We always hope that all guests make us their “home away from home” and continue to stay with us. We will share your comment with our staff and look forward to your return visit. Yours in Hospitality, Sean Assistant General Manager
very enjoyable. will stay here next time in McLeanGenuine Hotels.com guest review
"Enjoyed mini vaca..."
Staff were very nice. Metro not as close as I would have liked but free shuttle ran every hour.Genuine Hotels.com guest review
1st room was not cleaned; they gave us a new one and free breakfast in recompense. Staff very helpful. Area is close to metro, but difficult to navigate. All four lane roads, takes 20 mins to travel 3 miles.Genuine Hotels.com guest review
we had an awesome time! Great hotel! Employees really nice and helpful.Genuine Hotels.com guest review
the room is comfortable and many details impressed me. Such as a bottle of candy. Really sweet.Genuine Hotels.com guest review
"Old and very small rooms"
The room was very old and small. The beds were very uncomfortable. Its horrible. Never ever again. Breakfast was ok, but still did not compensate for the horrible room. Location is good, but for God's sake renovate. The bathroom was like from 1970s and so small. I was embarrassed to take my family there. I guess I should had read the reviews.Genuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “Khaled”; I was very disappointed to read the review of your most recent stay at our hotel. I apologize to you for being in a room not to your satisfaction. I wish we had the opportunity to have you change rooms. We do listen to guest comments as a way to plan for future room upgrades. I hope your travels bring you back our way so we can show you we can do it right. Sincerely, Sean Assistant General Manager
"Great weekend rates"
Love this hotel and stay here wheneverwe visit the DC area.Genuine Hotels.com guest review
"Very Affordable. Near Metro Station and I-495"
Staff were very friendly and helpful. Room was comfortable. 25 yard lap pool and hot tub were very nice. Liked the 1:00 pm checkout.Genuine Hotels.com guest review
"Overpriced. Stay away"
Awful! Bed linens filthy, stained and likely unchanged from the previous occupant. Hairs all over the bedspread and smellyGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “A traveler”; I apologize for you being checked into a room that was not ready for a guest. We will review your comments with our housekeeping department to ensure this never happens again. Thank you for taking the time to write a review and we look forward to your return so we may show you we can do it right. Sincerely, Sean Assistant General Manager
"Excellent hotel in a great location"
Had a very comfortable stay; facilities were excellent and service was great!Genuine Hotels.com guest review
"There are better hotels in the same neighborhood"
We arrived at the hotel at 5:00 p.m. and were informed that there were no rooms ready, they were being cleaned, and had to wait more than 45 minutes to get ours. The staff was not helpful. We had asked for two beds and were given a room with a king size bed. The roller bed they offered us never got to our room and finally the rug next to the window […] was soaked and although we informed of this nothing was done. We were there for one night and will never stay there again! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “Rocio”; Thank you for taking the time to write a review of your most recent stay. I apologize that our staff was not helpful and that your room was not what you expected. We will follow up with our front desk and housekeeping teams as we do want every guest experience to be a positive one. Sincerely, Sean Assistant General Manager
Great front desk staff. Ample parking, great rate for the location. Restaurant/bar was nice to have right there, along with the pool! Great for a quick getaway.Genuine Hotels.com guest review
"Great location, excellent staff"
I'm glad I picked this hotel, what a great time. It was close enough to Washington DC, but far enough not to deal with the hustle of the city. Great location for shopping and dining.Genuine Hotels.com guest review
Very convenient. Within walking distance from two malls, restaurants, and the DC Metro.Genuine Hotels.com guest review
"Free shuttle sevice to and from Metro"
Free shuttle service to and from Silver Line Metro (Spring Hill station) - very convenient. Only negative is the Hotel entrance sign is too small, easy to miss the entrance from Greensboro Drive.Genuine Hotels.com guest review
Good location, near all the Tysons shops. Close to new subway line into DC. Big pool/hot tub, for a hotel.Genuine Hotels.com guest review
"Room was clean but had really thin walls"
Room and hotel is in a convenient location; staff was good and polite.The amenities however were not sufficient. They had a small tube of shampoo and also no toothbrush etc. Ice machine was on a different floor and there was no signs to let you know where the ice machine is. The walls very were thin and i could hear the couples next door doing their […] "business". Bring ear plugs if you intend to stay next to noisy neighbors Read moreGenuine Hotels.com guest review
"Actually LIKE ALL THE PICTURES"
it WAS A VERY NICE HOTEL, really CLOSE TO EVERYTHING. And the food there was deliciousGenuine Hotels.com guest review
Great courtyard,pool,andworkout facility. Outside courtyard extremely enjoyableGenuine Expedia guest review
We will definitely stay again. Everything lived up to or surpassed expectations.Genuine Hotels.com guest review
"Nice hotel...good value for what I paid."
Overall I was very pleased with the Crowne Plaza. The staff were friendly and helpful. The room was comfortable and clean. I think they could have vending machines instead of buying everything downstairs at somewhat inflated prices. Really enjoyed the breakfast buffet, though that also seemed a little steep. There was a little confusion on directions […] for where to meet the shuttle back to the hotel from the Metro station and also how to get to the Metro station. The location of the hotel is in the business district but very safe area overall. I would stay there again. Read moreGenuine Hotels.com guest review
"Good location/not much there"
I stayed at this hotel for business because most of the other hotels I would normally stay in were full. Old and in need of improvements. Restaurant is OK if you like burgers.Genuine Hotels.com guest review
"A Most Comfortable Accommodation"
The Crowne Plaza in McLean is my go-to place when staying in the greater DC area. It's location is ideal, and the accommodations are suburb. With a wonderful staff, comfortable rooms, and a terrific bar that stays open late, it's the only place I like to stay and has opened the doors for other stays at the Cowne Plaza chain. Love the pool, the gym, […] the all of it! Read moreGenuine Hotels.com guest review
"Not worth the headache..."
Went to check in at the given time and no rooms were available. Was told to check back in an hour but I needed a room bc I had to get some rest after working almost 20 hours had. Came back in an hour still no room... after two more hours still no rooms... by this time I'm aggravated bc I'm tired and I'm paying for a room that I don't have. The attendant […] at the counter told me that it would be another 15 mins and while in waiting I get approached by security as if I'm causing a problem. At no point was I argumentative, causing a scene, or gave reason for security to approach me. The way they treat their paying customers were total unprofessional and uncivil. To top it off I was still charged full price for time I didn't have my room. To add the shower drain was clogged abd the toilet didn't flush. Sooo not worth the headache. Helpful hint: Stay at the Marriott next door if possible. Read moreGenuine Hotels.com guest review
"I will not go back."
I had to wait 10 minutes to check in, given first floor room when I had requested a higher floor, beds were uncomfortable, breakfast was very slow, server forgot about us, and breakfast food was not very good and was expensive.Genuine Expedia guest review
Response by Crowne Plaza Tysons Corner - McLean Hello Carol, We're so sorry to hear that your stay at the hotel was less than enjoyable. We try our best to make everything seamless for our guests and it sounds like we've disappointed you and there is no excuse for that. I can assure you that your experience is not our norm and we want you to come back and experience the true Crowne Tysons. Thank you for your feedback and we hope to see you soon. Sean Nunan Assistant General Manager
Stayed here for a brief overnight trip with my son and we were both very pleased with the hotel. The staff was very friendly and attentive and the rooms were very well kept! Would highly recommend!Genuine Hotels.com guest review
"Elegant hotel, terrible mattress"
Everything was great! Close to shopping, metro and sights. Hated the mattress it killed my back and even my kids and husband agreed it was very uncomfortable.Genuine Expedia guest review
Response by Crowne Plaza Tysons Corner - McLean Hello Traveler, We're so glad to hear that you enjoyed your stay at the Crowne Tysons and liked almost everything about your stay! I'm so sorry to hear that the mattress in your room wasn't comfortable as we strive to ensure all of our guests have great night sleep. We have identified some mattresses that aren't up to our standards and have replaced them,so we do hope that you will come back and give us a chance to make your stay Perfect! Thank you for your feedback and we hope to see you soon! Sean Nunan Assistant General Manager
"Great hotel and staff"
I was very pleased with the Crowne Plaza Tyson's Corner. Staff at check-in were very friendly and offered complimentary champagne. The room was awesome, the bed was very comfortable, and although I didn't get a chance to use other amenities like the pool or workout area, it was a nice option that they were there. The only downside is that if you're […] coming in from out of town, it's kind of hard to find the main entrance (at least it was for me), and I had to turn around several times before I found it. My room was on the first floor, which I wasn't crazy about, but at least it was quick to get in and get out. I would definitely stay here again. Read moreGenuine Hotels.com guest review
"This hotel is a great value!"
Staff was very friendly and helpful. Room was clean and comfotable. Excellent hotel for the price!Genuine Expedia guest review
"Not perfect but close enough"
I've stayed at this hotel multiple times for business trips in the Tysons area. I've had hit or miss experiences with my room - for example, my last stay was on the first floor near an exit door and I had june bugs in my room! The staff is always courteous and the beds are comfortable - they did accommodate my requests when I've asked to change rooms, […] etc. Other than the 1 bug experience I would say all stays have been pleasant and comfortable! The food is good too, very nice if you come in late and don't feel like venturing out for a meal. Read moreGenuine Hotels.com guest review
really nice!Genuine Hotels.com guest review
"Nice hotel convenient to local attractions"
Staff was super helpful. Nice pool. Good value. Close to local attractions. Loved the amenities. In the room.Genuine Expedia guest review
At the entrance of the hotel there was no one to welcome me and help me with the luggage. I'll suggest to increase the number of porters. I will suggest also to organize the airport shuttle.Genuine Hotels.com guest review
"The hotel was very convenient to shopping!"
I had a very nice stay at the hotel. The exercise facilities were great along with the indoor pool. The food on the hotel was excellent!Genuine Expedia guest review
nice hotel and location and i had nice rooms for me and my kidsGenuine Expedia guest review
"Convenient and Comfortable"
Although location was convenient to shopping and attractions, it does take a bit of navigation to find the hotel. Parking is difficult, as garage is not labeled for hotel customers so we were not sure we could utilize, and waited instead for a vehicle to leave its spot across from the hotel entrance. Once inside the customer service was outstanding! […] The young man at the front desk gave us an option of floors we could stay on and told us the many virtues of each. We decided on a king 1st floor. The room was clean and comfortable - the bed inviting. We had been warned the outside traffic may be a nuisance, but it was not a problem.(The mini refrigerator in the room made more noise than the traffic.) Will definitely stay here again if given the opportunity. Read moreGenuine Hotels.com guest review
This is a centrally located hotel with Gym, Bar and Restaurant that is better than comparable Tysons area hotels such as the Holiday Inn and Tysons Marriott. Service was great and parking garage is easy. The location can be little tricky to find for out of town guests since it has Chain Bridge Road address but is not accessible from Rt 123Genuine Expedia guest review
we travelled from Michigan, to visit relatives in the area, we very much enjoyed the "extras" such as a bottle of water, candies, creamers, variety of sugars, the comfort of the bed/pillows. We all slept "like the dead".Genuine Hotels.com guest review
Very disappointed in my experience with the Crown Plaza. Expected better customer service given the brand name. To start with, when I arrived they had no communication with Hotels.com regarding my reservation and when I was trying to figure out what was going on they pretty much told me to go figure it out and come back when I do. When I finally got […] passed that they gave me the worst possible room they could give me in the hotel. The staff was rude the whole time. I would advise to stay else where as there are many choices in the area. Read moreGenuine Hotels.com guest review
The service at this hotel is outstanding! The front desk staff was very warm and friendly. The hotel also has a shuttle that will take you to and pick you up from any of the nearby office buildings with very little wait time. The shuttle also runs hourly to each of the nearby malls. The hotel also has a restaurant and a pub which both serve terrific […] food. I will definitely stay here again when I return to the area. Read moreGenuine Hotels.com guest review
Very nice room & bed -- great breakfastGenuine Hotels.com guest review
"am not impressed"
I chose this Crown Plaza based on the very good experience I had in the same hotel in Denver, CO; but this was not that impressive. Some of the staffs were very friendly, but some were extremely (I mean extremely!) rude. I was wondering why, but they were not helpful at all. The trick was waiting for their shift to end and ask another staff the same […] thing and get it. If I had time to spend on this, I would have talked to the manager about it there. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “A traveler”; I was disappointed to read the review of your stay at our hotel and apologize for your experience. We do strive to make every guest experience a great one and it appears we did not with you. Your comments will be reviewed with our team members to ensure we correct the issues. I hope that you will give us another chance in the future to show that we can do it right. Sincerely, Sean A. Nunan Assistant General Manager
The room was clean and the bed was comfortable. I would stay here again.Genuine Expedia guest review
"Perfect for Business Travel"
Close to the airport an walking distance to the malls. Not too many frills, and not much of a neighborhood-- but gets the job done.Genuine Hotels.com guest review
I paid for breakfast and when I got there they told me it was not on my reservation. I will not go through hotels.com againGenuine Hotels.com guest review
"Beautiful hotel, 20 mins away from washington dc"
The hotel was really nice for the price, the beds were comfy and room was cleaned every morning. My card stopped working to get back into my room a couple times, but I just took it back to the front desk with my ID and got a new one. The hotel was only a short drive to Washington DC, and within minutes to the mall and movie theater. I would recommend […] this hotel to anyone planning on taking a weekend trip to Washington. Read moreGenuine Expedia guest review
"Hotel Maid VERY NASTY!!!!"
This was my second time staying at this hotel, the first time we stayed at 10pm when we arrived they didn't have our room ready. They were STILL cleaning it. This trip, I had left a jacket in the closet and when I called the hotel the next day they said it wasn't there. The maid manager was EXTREMELY nasty to me over the phone. I travel once a month […] to different hotels and I have never had such a horrible experience with the staff than at this specific hotel. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “Melissa”; I was disappointed to read the review of your latest stay at our hotel. I sincerely apologize for the way you received a response regarding your lost article as well as waiting for your room to be ready. We will figure out who might have answered the phone and even though language barriers are an issue with some of our team members, counseling them will help, as to making sure our guests are taken care of politely. I personally have gone to our lost and found and unfortunately no jackets have been turned in during the past several weeks. We look forward to your return to our area so we can show you that we can do it right. Sincerely, Sean A. Nunan Assistant General Manager
"Great Location to Mall and Metro for getting to DC"
Friendly & surprisingly accommodating staff- AMBER ROCKS!!!!! That girl turned a DISAPPOINTING moment into a Fun & MEMORABLE one!!! Awesome Customer Service Skills! Than you!!Genuine Expedia guest review
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