"The hotel was very convenient to shopping!"
I had a very nice stay at the hotel. The exercise facilities were great along with the indoor pool. The food on the hotel was excellent!Genuine Expedia guest review
nice hotel and location and i had nice rooms for me and my kidsGenuine Expedia guest review
"Convenient and Comfortable"
Although location was convenient to shopping and attractions, it does take a bit of navigation to find the hotel. Parking is difficult, as garage is not labeled for hotel customers so we were not sure we could utilize, and waited instead for a vehicle to leave its spot across from the hotel entrance. Once inside the customer service was outstanding! […] The young man at the front desk gave us an option of floors we could stay on and told us the many virtues of each. We decided on a king 1st floor. The room was clean and comfortable - the bed inviting. We had been warned the outside traffic may be a nuisance, but it was not a problem.(The mini refrigerator in the room made more noise than the traffic.) Will definitely stay here again if given the opportunity. Read moreGenuine Hotels.com guest review
This is a centrally located hotel with Gym, Bar and Restaurant that is better than comparable Tysons area hotels such as the Holiday Inn and Tysons Marriott. Service was great and parking garage is easy. The location can be little tricky to find for out of town guests since it has Chain Bridge Road address but is not accessible from Rt 123Genuine Expedia guest review
we travelled from Michigan, to visit relatives in the area, we very much enjoyed the "extras" such as a bottle of water, candies, creamers, variety of sugars, the comfort of the bed/pillows. We all slept "like the dead".Genuine Hotels.com guest review
Very disappointed in my experience with the Crown Plaza. Expected better customer service given the brand name. To start with, when I arrived they had no communication with Hotels.com regarding my reservation and when I was trying to figure out what was going on they pretty much told me to go figure it out and come back when I do. When I finally got […] passed that they gave me the worst possible room they could give me in the hotel. The staff was rude the whole time. I would advise to stay else where as there are many choices in the area. Read moreGenuine Hotels.com guest review
The service at this hotel is outstanding! The front desk staff was very warm and friendly. The hotel also has a shuttle that will take you to and pick you up from any of the nearby office buildings with very little wait time. The shuttle also runs hourly to each of the nearby malls. The hotel also has a restaurant and a pub which both serve terrific […] food. I will definitely stay here again when I return to the area. Read moreGenuine Hotels.com guest review
Very nice room & bed -- great breakfastGenuine Hotels.com guest review
"am not impressed"
I chose this Crown Plaza based on the very good experience I had in the same hotel in Denver, CO; but this was not that impressive. Some of the staffs were very friendly, but some were extremely (I mean extremely!) rude. I was wondering why, but they were not helpful at all. The trick was waiting for their shift to end and ask another staff the same […] thing and get it. If I had time to spend on this, I would have talked to the manager about it there. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “A traveler”; I was disappointed to read the review of your stay at our hotel and apologize for your experience. We do strive to make every guest experience a great one and it appears we did not with you. Your comments will be reviewed with our team members to ensure we correct the issues. I hope that you will give us another chance in the future to show that we can do it right. Sincerely, Sean A. Nunan Assistant General Manager
The room was clean and the bed was comfortable. I would stay here again.Genuine Expedia guest review
"Perfect for Business Travel"
Close to the airport an walking distance to the malls. Not too many frills, and not much of a neighborhood-- but gets the job done.Genuine Hotels.com guest review
I paid for breakfast and when I got there they told me it was not on my reservation. I will not go through hotels.com againGenuine Hotels.com guest review
"Beautiful hotel, 20 mins away from washington dc"
The hotel was really nice for the price, the beds were comfy and room was cleaned every morning. My card stopped working to get back into my room a couple times, but I just took it back to the front desk with my ID and got a new one. The hotel was only a short drive to Washington DC, and within minutes to the mall and movie theater. I would recommend […] this hotel to anyone planning on taking a weekend trip to Washington. Read moreGenuine Expedia guest review
"Hotel Maid VERY NASTY!!!!"
This was my second time staying at this hotel, the first time we stayed at 10pm when we arrived they didn't have our room ready. They were STILL cleaning it. This trip, I had left a jacket in the closet and when I called the hotel the next day they said it wasn't there. The maid manager was EXTREMELY nasty to me over the phone. I travel once a month […] to different hotels and I have never had such a horrible experience with the staff than at this specific hotel. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “Melissa”; I was disappointed to read the review of your latest stay at our hotel. I sincerely apologize for the way you received a response regarding your lost article as well as waiting for your room to be ready. We will figure out who might have answered the phone and even though language barriers are an issue with some of our team members, counseling them will help, as to making sure our guests are taken care of politely. I personally have gone to our lost and found and unfortunately no jackets have been turned in during the past several weeks. We look forward to your return to our area so we can show you that we can do it right. Sincerely, Sean A. Nunan Assistant General Manager
"Great Location to Mall and Metro for getting to DC"
Friendly & surprisingly accommodating staff- AMBER ROCKS!!!!! That girl turned a DISAPPOINTING moment into a Fun & MEMORABLE one!!! Awesome Customer Service Skills! Than you!!Genuine Expedia guest review
The room wasn't ready when we checked in. When it was finally ready, I found a pile of cut fingernails next to a nightstand. It looked like they hadn't vacuumed. The mattress was terrible, and hotel itself felt tired. There was also, randomly, a mildew smell in the hallways.Genuine Expedia guest review
Response by Crowne Plaza Tysons Corner - McLean Dear” Traveler”; I was very disappointed in reading the review of your stay at our hotel. We strive to ensure that all of our guests receive great service and products. We dropped the ball with you and I extend my sincerest apologies. We do plan every year to do a refresh of our hotel as we just completed the lobby and public areas. The rooms will be part of next year’s plan. Our Executive Housekeeper has reviewed your comments with her team in order make sure these mistakes do not happen again. Again, my apologies, and I hope you will return to our area so we show you that we can do it right. Sincerely, Sean A. Nunan Assistant General Manager
"I booked two rooms, and wanted to have a king bed"
in one and double in other. The email site would not let me achieve this. When we arrived the desk clerk would not change this either. The shower did not work. The bed and linens were exceptional. Walk to elevator was too far for bad knees. I asked for room near elevator. It was, but walk to elevator was very far. Someone should have known this and […] forewarned me. Read moreGenuine Expedia guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “73 w/bad knees”; Thank you for taking the time to write a review of your most recent stay with us. I was disappointed to read of the issues with your room and I sincerely apologize as we do want our guests to be totally satisfied with their stay. We will review with our front desk team the need to explain the location of the elevators and the capability to give guests an option to have a room in our low-rise which is closer to the front desk. Our Executive Housekeeper and her team will be pleased about the cleanliness of the room and the comfort of the bed. We hope that you will return to our area so that we can show you that we can do it right. Sincerely, Sean A. Nunan Assistant General Manager
"Very nice hotel close to the airport."
We needed to stay near the airport on our last day in Washington DC. Crowne Plaza was excellent; from check in to check out, everything was easy, staff very friendly and informative, food was great and drinks even better. Wouldn't hesitate to recommend this hotel to everyone. Thanks Crowne Plaza!Genuine Expedia guest review
"15 min from DC sights"
Hotel was clean and comfortable but our room was next to elevators which sounded like constant thunder all day and night. DO NOT take a room that ends in 11 (711,811, etc.) They said they were not able to move us because no other rooms were available.Genuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear”BH”; Thank you for taking the time to write a review of your stay at our hotel. We do appreciate your positive comments regarding a clean and comfortable hotel and the location and service. I am sorry we were unable to move you farther away from the elevator issue you experienced. Hopefully, when you are able to return to our area, you will experience a much more enjoyable stay. Sincerely, Sean A. Nunan Assistant General Manager
The location is perfect for the Tysons Corner area. The rooms were comfortable and the staff was friendly. The hotel seems a little aged and the elevations had a weird odor. Overall I would come back again to stay.Genuine Expedia guest review
"Awesome location for our needs."
This hotel lived up to a Crowne plaza. The only thing we were unhappy about was the pool was only open in the early morning and evening hours.Genuine Hotels.com guest review
We have had issues here before- the room type we requested through Hotels.com was not 'available' - not being waited on in order of line. This time around the room was disgusting! Hair and crumbs in the beds. To top it off- they DOUBLE CHARGED US! DO NOT GIVE THEM YOUR CREDIT CARD INFO. My credit card showed Hotel.com charge and then Crowne Plaza charged […] us also!! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “A traveler”; I was very disappointed to read the review of your recent stay at our hotel and I apologize regarding the experience you had. We do strive to ensure all guests are taken care of and I will review your comments with the appropriate departments to make sure this situation does not happen again. We do ask the guest for a credit card to authorize for incidental charges only when a reservation is made through a third party. Hopefully, you will give us another opportunity to show you we can do it right. Sincerely, Sean A. Nunan Assistant General Manager
"Pay extra to stay somewhere else"
Four star hotel that should be rated 1.5 stars. Booked a two bedroom and they didn't have any when I checked it. Then the air conditioner didn't work. The room smelt like damp socks. The restaurants in the hotel (Tuscan grill and O'Malleys) were absolutely terrible. Food was overcooked and bland and the entire wait staff needs to be replaced. I wouldn't […] stay here again if it was free. Read moreGenuine Expedia guest review
Response by Crowne Plaza Tysons Corner - McLean Dear Tommy; I was disappointed to read your recent review of the stay at our hotel and apologize on behalf of our staff. We will take your comments and review them with our team to ensure we fix what is wrong, so that all guests will receive a much better and improved service. I assure you that we are committed to excellence and look forward to a return visit to show you that we can do it right. Sincerely, Sean A. Nunan Assistant General Manager
"stay was great, only 1 minor problem"
room was great, nice and clean. only problem was with check in. It was a madhouse and 2 of the staff were arguing about "taking rooms" from each other in front of customers. They didn't have the room I booked, so the staff member "upgraded" my room. I got a larger bed, but a handicap bathroom.Genuine Hotels.com guest review
We arrived on time but the rooms were not ready. They asked us to return "later". When we returned 1.5 hrs. later only one of the two rooms were ready. They did not offer a comp of any sort for the delay. They said they were super busy, which they were, however, check in was at 3:00 and at this time it was close to 5:00. When the room was ready, one […] of the other service desk employees took the room from the lady that was helping me. She was so upset and he stated oh well!. So again, very disorganized when checking in but eventually we did get both rooms and after that we had a fantastic experience. Read moreGenuine Hotels.com guest review
"Long wait, small room, not what I ordered"
My reservations were made through hotels.com 3 months before my scheduled arrival. I arrived at 4:00pm, after calling twice to confirm that I would be able to check in at 3pm. I had 3 in my party and ordered 2 queens. I arrived to no available room and was told there were no queens left. The man behind me was friends with someone there, had no reservation, […] requested 2 queens and got it right away. I had a wedding rehearsal at 5:30 across the street to get to. They called me into my room at 5:15, 1 hour and 15 minutes after I arrived and 2 hrs and 15 minutes after check in time is "available." On my way up, I was show around the corner to the elevators where a closet door was open and a horrid smell was omitting from the "toilet room." When I got into my room, the trashcans were not emptied, the toilet was dirty and IT WAS A 1 QUEEN ROOM. For 3 people?? It was also a corner room so there was not even 2 feet empty ground for a pull in bed. Absolutely ridiculous, DO NOT RECOMMEND. WILL NOT BE BACK. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “A traveler”; I was disappointed to read your review regarding your most recent experience at our hotel. We sincerely apologize for what you went through and will use your comments to improve. Our front desk staff does try to accommodate all guest reservation requests, but sometimes are unable to do so. Our executive housekeeper will also review your comments with her team and work on ensuring rooms are 100% ready for guest arrivals. Again, our apologies and hopefully you will give us another chance to show you that we can do it right. Sincerely, Sean A. Nunan Assistant General Manager
"Very clean place"
The room and facilities were immaculate. Restaurant food was very good also.Genuine Expedia guest review
Great hotel in Safe areaGenuine Hotels.com guest review
"Great Hotel Great Price"
Friendly staff and great hotel. Will stay there every time I am in DCGenuine Hotels.com guest review
Convenient location, but impossible to find. Hotel needs better signage to locate. Cab driver kept going around in circles, because the hotel is not actually on the address road. It can only be accessed from a different street in a round about way.Genuine Hotels.com guest review
"Very nice and convenient!"
Hotel staff was friendly, room was clean, and located right across the street from the mall. Only 30 minutes away from DC. I'd go back again!Genuine Expedia guest review
The hotel was nice but they had two sections, one was the not so good section with 3 floors where Ofcourse my room was booked. The other section had more than 10 floors. The room was nice but the air conditioner was SOOO noisy that we could barely sleep.Genuine Hotels.com guest review
I was not overly impressed...the bathrooms were extremely small. For some reason I was assed an additional charge after I checked out.Genuine Hotels.com guest review
I have never stayed in an hotel where the bed felt like my own and the shower felt like heaven! I will be coming back!Genuine Expedia guest review
"Great Stay for the best Tyson's experience"
Staff was more than helpful, they were wonderful. Hotel services and amenities fantastic. Room immaculate and beds extremely comfortable. It was a business trip and I had to leave to meetings in the early AM ...otherwise I could have slept all morning.Genuine Hotels.com guest review
"Great staff, location, hotel"
Excellent hotel. Second straight year staying at the Crowne Plaza, primarily due to the excellent staff, cleanliness, location, but most importantly, Jared in the pub. Keep up the good work.Genuine Hotels.com guest review
"Congratulations Lauren and Robby"
Great location overall with a lot going on around it. Major streets and construction made it difficult to move at times, but the hotel shuttle solved most of those issues. Very pleasant staff and room (154) with the exception of street noise on occasion and the need to replace the bathroom faucet (leaks a little and missing some hardware). Would definitely […] stay there again and recommend to my friends. Read moreGenuine Hotels.com guest review
"Nice Hotel. Very Clean"
You know you are in the right place when your bed smells like Tide! We walked in and the clean smell hit us like a wall. Staff was great. Even the breakfast buffet was nice.Genuine Expedia guest review
"Comfort During A Hectic Time"
My daughter and I stayed at this hotel because she was scheduled for hip surgery the next morning. I requested an accessible room and bathroom. All were granted and we were extremely pleased with the way the room was set up. We were given use of a wheelchair for that evening and the next morning. Hotel and room were extremely clean! Room service was […] excellent and food was delicious! Would definitely stay there again!!! Read moreGenuine Hotels.com guest review
"Very Clean but poor maintenance"
The hotel was very clean but the first room we had, our t.v. did not have all of the channels, maybe two. The front desk sent an engineer, he looked at the t.v. left and did not return. We went to the front desk and spoke with Elaine, she had a slight attitude, and she said she sent the engineer back to the room. We gave them permission to enter our […] room while we were gone. When we came back the t.v. still did not work. We went back to the front desk and spoke with Berat and he offered to switch rooms. When we switched to our second room our heat did not work. We notified the front desk and just decided to stay in the room and not switch again. our rooms were room 629 and the second room was 725. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “A traveler”; I was very disappointed to read the review of your most recent stay at our hotel. Our Chief Engineer was notified and inspected both rooms himself to ensure all was in working order. We do learn by our mistakes and assure you that training has been re-emphasized with the staff and the front desk team so guests are not inconvenienced. On the positive side, we do appreciate your comment regarding the cleanliness of the hotel and room and have shared this with our housekeeping team. We know that your next visit will be a 100% improvement. Sincerely, Trish Drews General Manager
"Totally Convenient to EVERYWHERE"
the hotel 30 years ago was a Holiday Inn it was nice then but now it's outstanding they mixed the old style with new age and created a paradise of comfort at a very incredible price when booked on line. I live now in California but grew up in the area, I would recommend this hotel to anyone looking for a comfortable place to stay at a reasonable price […] that is conveniently located to shopping (huge 2 day to cover mall) restaurants, Washington DC just down the street...AWESOME!!!!! Read moreGenuine Hotels.com guest review
Great stay! Had a problem with ac/heat but the hotel took care of it in a matter of 15 minutes. Replaced unit and had no further problems. Good breakfast :)Genuine Hotels.com guest review
"Great Stay at Crowne Plaza"
The stay at Crowne Plaza was great! Got very good rest and enjoyed my meals at the Pub.Genuine Hotels.com guest review
"Nice hotel, used for business"
Very friendly staff, upgraded my room free of charge. Free Wifi and parking which is rare to find these days.Genuine Expedia guest review
"Pet friendly, good price and location."
Stayed here over the holidays with my significant other and dog. The staff was welcoming and the room was good considering it was a "pet friendly" room. View out the window was of a brick wall, but I attribute that to it being a pet room. The sliding door to outside didn't lock, but it didn't cause any problems, luckily. There was a $75 pet fee, which […] I didn't know about before booking the room, and didnt see it on the website, but perhaps overlooked it. Good stay overall. Read moreGenuine Expedia guest review
"convenient location, clean room and kind reception"
close to Tyson's Corner shopping Center. Very kind and thorough reception clerk. Clean and well appointed room. Wi-Fi was fast and reliable. At the rate I paid, it was a steal !Genuine Hotels.com guest review
The bed felt like a brick and the bedding was out of the 70s but overall, the hotel is clean, the staff congenial and location ideal. Free wi-fi is an added bonus.Genuine Hotels.com guest review
We stayed at the Crowne Plaza Tysons Corner for 4 nights during the Thanksgiving holiday. Everything was very nice; the people, our room, the pool, etc. It was convenient for visiting family in the area.Genuine Expedia guest review
Staff, service, comfort and convenience. Crown Plaza is the Washington Beltways best.Genuine Hotels.com guest review
"Not the Ritz but very nice!"
The best part of my stay was the Irish pub in the hotel. Great food and service. Was not typical hotel restaurant. Also, Bennigan's is in same complex. The rates are competitive for the area. However, if you get the real cheap rates, you will probably be placed on the side of the hotel facing late nite construction. With the tv on, you cant hear it, […] but it did go late into the night...and I mean late (2am), and started up really early...and I mean early (5am). Read moreGenuine Hotels.com guest review
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