"Awesome location for our needs."
This hotel lived up to a Crowne plaza. The only thing we were unhappy about was the pool was only open in the early morning and evening hours.Genuine Hotels.com guest review
We have had issues here before- the room type we requested through Hotels.com was not 'available' - not being waited on in order of line. This time around the room was disgusting! Hair and crumbs in the beds. To top it off- they DOUBLE CHARGED US! DO NOT GIVE THEM YOUR CREDIT CARD INFO. My credit card showed Hotel.com charge and then Crowne Plaza charged […] us also!! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “A traveler”; I was very disappointed to read the review of your recent stay at our hotel and I apologize regarding the experience you had. We do strive to ensure all guests are taken care of and I will review your comments with the appropriate departments to make sure this situation does not happen again. We do ask the guest for a credit card to authorize for incidental charges only when a reservation is made through a third party. Hopefully, you will give us another opportunity to show you we can do it right. Sincerely, Sean A. Nunan Assistant General Manager
"Pay extra to stay somewhere else"
Four star hotel that should be rated 1.5 stars. Booked a two bedroom and they didn't have any when I checked it. Then the air conditioner didn't work. The room smelt like damp socks. The restaurants in the hotel (Tuscan grill and O'Malleys) were absolutely terrible. Food was overcooked and bland and the entire wait staff needs to be replaced. I wouldn't […] stay here again if it was free. Read moreGenuine Expedia guest review
Response by Crowne Plaza Tysons Corner - McLean Dear Tommy; I was disappointed to read your recent review of the stay at our hotel and apologize on behalf of our staff. We will take your comments and review them with our team to ensure we fix what is wrong, so that all guests will receive a much better and improved service. I assure you that we are committed to excellence and look forward to a return visit to show you that we can do it right. Sincerely, Sean A. Nunan Assistant General Manager
"stay was great, only 1 minor problem"
room was great, nice and clean. only problem was with check in. It was a madhouse and 2 of the staff were arguing about "taking rooms" from each other in front of customers. They didn't have the room I booked, so the staff member "upgraded" my room. I got a larger bed, but a handicap bathroom.Genuine Hotels.com guest review
We arrived on time but the rooms were not ready. They asked us to return "later". When we returned 1.5 hrs. later only one of the two rooms were ready. They did not offer a comp of any sort for the delay. They said they were super busy, which they were, however, check in was at 3:00 and at this time it was close to 5:00. When the room was ready, one […] of the other service desk employees took the room from the lady that was helping me. She was so upset and he stated oh well!. So again, very disorganized when checking in but eventually we did get both rooms and after that we had a fantastic experience. Read moreGenuine Hotels.com guest review
"Long wait, small room, not what I ordered"
My reservations were made through hotels.com 3 months before my scheduled arrival. I arrived at 4:00pm, after calling twice to confirm that I would be able to check in at 3pm. I had 3 in my party and ordered 2 queens. I arrived to no available room and was told there were no queens left. The man behind me was friends with someone there, had no reservation, […] requested 2 queens and got it right away. I had a wedding rehearsal at 5:30 across the street to get to. They called me into my room at 5:15, 1 hour and 15 minutes after I arrived and 2 hrs and 15 minutes after check in time is "available." On my way up, I was show around the corner to the elevators where a closet door was open and a horrid smell was omitting from the "toilet room." When I got into my room, the trashcans were not emptied, the toilet was dirty and IT WAS A 1 QUEEN ROOM. For 3 people?? It was also a corner room so there was not even 2 feet empty ground for a pull in bed. Absolutely ridiculous, DO NOT RECOMMEND. WILL NOT BE BACK. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “A traveler”; I was disappointed to read your review regarding your most recent experience at our hotel. We sincerely apologize for what you went through and will use your comments to improve. Our front desk staff does try to accommodate all guest reservation requests, but sometimes are unable to do so. Our executive housekeeper will also review your comments with her team and work on ensuring rooms are 100% ready for guest arrivals. Again, our apologies and hopefully you will give us another chance to show you that we can do it right. Sincerely, Sean A. Nunan Assistant General Manager
"Very clean place"
The room and facilities were immaculate. Restaurant food was very good also.Genuine Expedia guest review
Great hotel in Safe areaGenuine Hotels.com guest review
"Great Hotel Great Price"
Friendly staff and great hotel. Will stay there every time I am in DCGenuine Hotels.com guest review
Convenient location, but impossible to find. Hotel needs better signage to locate. Cab driver kept going around in circles, because the hotel is not actually on the address road. It can only be accessed from a different street in a round about way.Genuine Hotels.com guest review
"Very nice and convenient!"
Hotel staff was friendly, room was clean, and located right across the street from the mall. Only 30 minutes away from DC. I'd go back again!Genuine Expedia guest review
The hotel was nice but they had two sections, one was the not so good section with 3 floors where Ofcourse my room was booked. The other section had more than 10 floors. The room was nice but the air conditioner was SOOO noisy that we could barely sleep.Genuine Hotels.com guest review
I was not overly impressed...the bathrooms were extremely small. For some reason I was assed an additional charge after I checked out.Genuine Hotels.com guest review
I have never stayed in an hotel where the bed felt like my own and the shower felt like heaven! I will be coming back!Genuine Expedia guest review
"Great Stay for the best Tyson's experience"
Staff was more than helpful, they were wonderful. Hotel services and amenities fantastic. Room immaculate and beds extremely comfortable. It was a business trip and I had to leave to meetings in the early AM ...otherwise I could have slept all morning.Genuine Hotels.com guest review
"Great staff, location, hotel"
Excellent hotel. Second straight year staying at the Crowne Plaza, primarily due to the excellent staff, cleanliness, location, but most importantly, Jared in the pub. Keep up the good work.Genuine Hotels.com guest review
"Congratulations Lauren and Robby"
Great location overall with a lot going on around it. Major streets and construction made it difficult to move at times, but the hotel shuttle solved most of those issues. Very pleasant staff and room (154) with the exception of street noise on occasion and the need to replace the bathroom faucet (leaks a little and missing some hardware). Would definitely […] stay there again and recommend to my friends. Read moreGenuine Hotels.com guest review
"Nice Hotel. Very Clean"
You know you are in the right place when your bed smells like Tide! We walked in and the clean smell hit us like a wall. Staff was great. Even the breakfast buffet was nice.Genuine Expedia guest review
"Comfort During A Hectic Time"
My daughter and I stayed at this hotel because she was scheduled for hip surgery the next morning. I requested an accessible room and bathroom. All were granted and we were extremely pleased with the way the room was set up. We were given use of a wheelchair for that evening and the next morning. Hotel and room were extremely clean! Room service was […] excellent and food was delicious! Would definitely stay there again!!! Read moreGenuine Hotels.com guest review
"Very Clean but poor maintenance"
The hotel was very clean but the first room we had, our t.v. did not have all of the channels, maybe two. The front desk sent an engineer, he looked at the t.v. left and did not return. We went to the front desk and spoke with Elaine, she had a slight attitude, and she said she sent the engineer back to the room. We gave them permission to enter our […] room while we were gone. When we came back the t.v. still did not work. We went back to the front desk and spoke with Berat and he offered to switch rooms. When we switched to our second room our heat did not work. We notified the front desk and just decided to stay in the room and not switch again. our rooms were room 629 and the second room was 725. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “A traveler”; I was very disappointed to read the review of your most recent stay at our hotel. Our Chief Engineer was notified and inspected both rooms himself to ensure all was in working order. We do learn by our mistakes and assure you that training has been re-emphasized with the staff and the front desk team so guests are not inconvenienced. On the positive side, we do appreciate your comment regarding the cleanliness of the hotel and room and have shared this with our housekeeping team. We know that your next visit will be a 100% improvement. Sincerely, Trish Drews General Manager
"Totally Convenient to EVERYWHERE"
the hotel 30 years ago was a Holiday Inn it was nice then but now it's outstanding they mixed the old style with new age and created a paradise of comfort at a very incredible price when booked on line. I live now in California but grew up in the area, I would recommend this hotel to anyone looking for a comfortable place to stay at a reasonable price […] that is conveniently located to shopping (huge 2 day to cover mall) restaurants, Washington DC just down the street...AWESOME!!!!! Read moreGenuine Hotels.com guest review
Great stay! Had a problem with ac/heat but the hotel took care of it in a matter of 15 minutes. Replaced unit and had no further problems. Good breakfast :)Genuine Hotels.com guest review
"Great Stay at Crowne Plaza"
The stay at Crowne Plaza was great! Got very good rest and enjoyed my meals at the Pub.Genuine Hotels.com guest review
"Nice hotel, used for business"
Very friendly staff, upgraded my room free of charge. Free Wifi and parking which is rare to find these days.Genuine Expedia guest review
"Pet friendly, good price and location."
Stayed here over the holidays with my significant other and dog. The staff was welcoming and the room was good considering it was a "pet friendly" room. View out the window was of a brick wall, but I attribute that to it being a pet room. The sliding door to outside didn't lock, but it didn't cause any problems, luckily. There was a $75 pet fee, which […] I didn't know about before booking the room, and didnt see it on the website, but perhaps overlooked it. Good stay overall. Read moreGenuine Expedia guest review
"convenient location, clean room and kind reception"
close to Tyson's Corner shopping Center. Very kind and thorough reception clerk. Clean and well appointed room. Wi-Fi was fast and reliable. At the rate I paid, it was a steal !Genuine Hotels.com guest review
The bed felt like a brick and the bedding was out of the 70s but overall, the hotel is clean, the staff congenial and location ideal. Free wi-fi is an added bonus.Genuine Hotels.com guest review
We stayed at the Crowne Plaza Tysons Corner for 4 nights during the Thanksgiving holiday. Everything was very nice; the people, our room, the pool, etc. It was convenient for visiting family in the area.Genuine Expedia guest review
Staff, service, comfort and convenience. Crown Plaza is the Washington Beltways best.Genuine Hotels.com guest review
"Not the Ritz but very nice!"
The best part of my stay was the Irish pub in the hotel. Great food and service. Was not typical hotel restaurant. Also, Bennigan's is in same complex. The rates are competitive for the area. However, if you get the real cheap rates, you will probably be placed on the side of the hotel facing late nite construction. With the tv on, you cant hear it, […] but it did go late into the night...and I mean late (2am), and started up really early...and I mean early (5am). Read moreGenuine Hotels.com guest review
No other hotel does this....other hotels will take your bank card number encase you charge something to The room.....but they don't take an amount and hold it !! The Hotel staff neglected to tell me that they were actually going to put a hold of $40.00 on my bank account which caused my account to be overdrawn several days until they released it....it […] was horrible trying to correct this because it was not in our budget. We almost had to sleep in our car at our next destination because The funds were held by this hotel. Read moreGenuine Expedia guest review
Great hotel! Friendly staff & great location.Genuine Hotels.com guest review
"Lousy room, no manager support"
I had spent a LONG time on the phone prior to check in making sure that I would receive a room with two beds. I like these rooms as it provides more space and it's less likely that I'll be stuck in a hole of a room. I was assured I would have two beds, but when I checked in, they had not reserved it for me. They placed me in a tiny room that had no […] working light near the door, so I stumbled into a dark room. The lights revealed a cobweb on the ceiling, a large burn mark on the carpet, and MOLD on the ceiling near the air-conditioning and heating unit. Gross. I complained to the front desk and they said they'd have the manager contact me. She never did. They assured me I could change my room by 11:30 the next day, so I rushed in between conference calls to do so, and they did not have it ready. Was told again the manager would contact me... never did. It does not deserve the 3 1/2 star rating. Read moreGenuine Hotels.com guest review
First was given King room when I had ordered two beds. Also, why no rooms with two Queen beds?Genuine Hotels.com guest review
The shower head wasn't working plus there was a hiccup in the computer system when I checked in. However, the staff are courteous and helpful so it helped the overall experienceGenuine Hotels.com guest review
"They Re-Modeled it, looks great!"
This was sort of scary a couple of weeks back, but it looks like they re-did basically the entire lobby and the rooms got new beds, etc...Genuine Hotels.com guest review
The room was clean and comfortable. The hotel was close to my work location. I would use it again.Genuine Hotels.com guest review
As usually stay was wonderful!!! The perfect hotel for a relaxing getaway and the in room amenities were the perfect touchGenuine Hotels.com guest review
"One complaint (***Alert for pet owners***)"
The hotel was fine, and exactly what I'd expect from a Crowne Plaza. The facilities were nice. We used both the pool and the bar. My only complaint was the $75 per night (later reduced per stay) pet fee. This seems ridiculous to me for a hotel that advertises as "Pet friendly." I would understand if they required a deposit, but this was clearly a fee […] applied after the fact and not clearly identified up front. Hotels.com made the correction after I complained (thank you), but the staff at CP seemed indignant. I was even told that "A lot of other hotels charge much more." No worries there...I won't be back. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “Frank”; I appreciate your review of your recent stay with us and how the facilities, pool and bar were there for your enjoyment. Thank you for informing us of the miscommunication regarding the pet fee as we do want to make sure our guests are aware of this fee when they make a reservation and wanting to bring their pets. We will review with our front desk staff the need to clarify all charges when the guest checks in. Sincerely Trish Drews General Manager
Didn't use any amenities other than the room itself. The bathroom sink drain stopper was broken. Room was clean and comfortable. Good enough for the price for the location.Genuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “A traveler”; Thank you for your review regarding your most recent stay at our hotel. I apologize that the bathroom sink stopper did not work and we should have caught that prior to your checking- in. We do strive to ensure that everything works for all guests, all the time, and will improve on your next stay with us. Sincerely, Trish Drews General Manager
I think at least I were in crown hotel 3 or 4 times but no discount for me.Genuine Hotels.com guest review
"Very nice hotel convenient to the DC area"
This was a very pleasant stay for us. We were greeted at check in by a very pleasant and helpful young man (Abraham) who helped us with our arrival. The room was spotless, and we found the bed to be extremely comfortable. I would definitely recommend this Hotel to anyone.Genuine Expedia guest review
Superb location and very clean for me its a four star.Genuine Hotels.com guest review
"very arffordable for location"
I was very happy with my stay at this property. The front desk staff were very attentive. I attended a conference held at a hotel in the vicinity, one that adjoined Tysons II Galeria Mall. It was an easy walk over to the other hotel and I saved hundreds of dollars.Genuine Hotels.com guest review
Response by Crowne Plaza Tysons Corner - McLean Dear “anne”; Thank you very much for writing a great review regarding your stay with us. We do appreciate your positive comments and I will be sure to let the Front Desk staff know how attentive they were. We take pride in ensuring our guest expectations are exceeded and that our location for you was great since your meeting was so close to the hotel. Sincerely, Trish Drews General Manager
"Excellent Hotel and Service. Very good price."
Excellent. I will book it again.Genuine Hotels.com guest review
This hotel has a nice sized (20 yard length) indoor pool. I was able to swim laps. Lifeguard on duty at a hotel, extremely rare. The breakfast buffet has a lot of variety. Staff is really terrific. I'd call ahead for a taxi as finding one can take longer than the taxi companies promise. The concierge at Crown Plaza got the van and dropped me off at […] a neaby hotel where taxis are known to stand and I made my meeting on time. The facility is nearing the end of a "refresh" so evidence of construction but nothing intrusive. I would not hesitate to stay there again and I'm happy to recommend this hotel to other travelers. Read moreGenuine Expedia guest review
Our first time to the area. Hotel staff was great.Genuine Hotels.com guest review
Everything was perfect except thr jacuzzi wasnt workingGenuine Hotels.com guest review
"Location - Location"
Great location for Tysons Corner businesses and malls. Easy to get on major interstatesGenuine Expedia guest review
"Will be coming back!"
Not only was the service and staff top notch, but the price was RIGHT! One of the best hotel stays I've ever had... I will be returning.Genuine Hotels.com guest review
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