I had two issues: they gave us a room right next to the elevator, and all night I heard the noise from the elevator. The other issue, of the two hotel romms keys they gave us, one was not even activated.Genuine Hotels.com guest review
Response by Courtyard by Marriott Chevy Chase Dear Di, Thank you for your review. I apologize for the 2nd key not being activated; I'll check to make sure the (new) agents are using the machine properly. Sorry about the noise. Please be sure to request a room away from the elevator in the comment section of your next reservation and we will do our best to accommodate you.
"Great hotel, great staff, convenient location"
Very helpful staff, clean & spacious room, convenient location.Genuine Expedia guest review
Response by Courtyard by Marriott Chevy Chase I am glad to hear you found our staff to be helpful and our hotel to be clean and comfortable. Thanks for reviewing us!
"Good stay in Chevy Chase if you have to be there"
Good hotel, well maintained, friendly, efficient service.Genuine Hotels.com guest review
Response by Courtyard by Marriott Chevy Chase Dear John, Thank you for your review of our hotel. We appreciate your comments about our efficient service and friendly staff. I see you came a long way so your visit and comments are greatly appreciated!
"Wish I knew before hand"
Hotel and its staff where very friendly. However there was a language barrier that made conversation sometimes difficult with the front desk while checking in. My biggest disappointment was receiving a parking charge after check in. There was no mention of a parking charge before or during check in. A receipt was simply slid under our door. There was […] plenty of on street parking available and I would not of paid to park at the hotels parking deck if I were told this before check in. Its small details like this that makes me go else where. I have traveled a great deal and use a lot of different hotels branches and this is the first time I have been charged to park un announced. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Chevy Chase Thank you for your detailed comments regarding your stay with us. I am happy that you found our staff very friendly and apologize that you encountered a language barrier that made communication difficult during check-in. In addition, I am ery sorry that you were not advised about the parking charge at check-in. We do not own the garage that is adjacent to our hotel so in order to allow for overnight parking we must supply our guests with a parking pass for the dashboard. If we fail to do so (unfortunately sometime this is missed) then the overnight security places a notice on the car to advise the owner of the fee. Regardless, you should have been advised of this procedure at check-in and we will review this with our staff at the next staff meeting so they do so. I hope you found the rest of your acommodations enjoyable and will return to our hotel during your next vist to the area.
"Nice hotel.clean and friendly. Close to everything"
We had a very pleasant stay. Shopping and restaurants in the vicinity were great.Genuine Expedia guest review
Response by Courtyard by Marriott Chevy Chase Dear Ro, Thank you for your review of our hotel. We are happy that you had a pleasant stay and enjoyed the shopping and dining that the area offers. Please come back and stay with us again soon!
Parking lot was poorly lit and not well monitored. It felt unsafe. I took cabs rather than take my car out at night. Parking fee not advertised.Genuine Hotels.com guest review
Response by Courtyard by Marriott Chevy Chase Thank you for your review. I am sorry about your experience with the parking garage. The garage is not owned or operated by the hotel but allows overnight parking. Our desk staff should’ve advised you of the fee at check in. If we failed to do so I apologize.
"close to metro, shops, restaurants, old friends"
Very convenient location, reasonable rates. Would stay there again.Genuine Hotels.com guest review
Response by Courtyard by Marriott Chevy Chase Thank you! We are happy to hear that you like our location and will stay with us again in the future.
Hotel is clean and updated. Bathroom very small and configured poorly with about a 2-inch clearance between door and a jut out when entering the bathroom. Got a good bruise in the middle of the night. I was told that the rooms ending in "17" were configured like this.. Otherwise pleasant service and good location.Genuine Hotels.com guest review
Response by Courtyard by Marriott Chevy Chase My apologies with regard to the bruise in the middle of the night! Our #17 rooms are confuigured a bit different from the other rooms in the hotel due to the "bones" of the building. Next time you stay with us please feel free to request a different room. Happy to hear that you found our hotel clean and the staff pleasant.
Great location and reasonable ratesGenuine Hotels.com guest review
"efficient hotel near DC"
Room was clean, comfortable and restaurant had excellent service as well as main desk staff. Good for overnight stay for me.Genuine Expedia guest review
"Great price and location"
The room was very clean. The price was very reasonable and the staff was friendly.Genuine Hotels.com guest review
staff was nice but room HVAC was loud and either too hot or too cold. Poor nights sleep. Chemical stain on my car from leaks in parking garage pipes or ceiling. Luckily I got it off with some work at home but was very worried when i saw them.Genuine Hotels.com guest review
"room too noisy for sleep"
the heating unit in the bedroom was broken one night, cycling on and off throughout the night making sleep impossible. the unit was fixed after repeated requests. we asked for credit for the night of no sleep and the hotel would not approve it. What are you paying for if not for a room where you can sleep? to me this is a merchant not standing behind […] his product or trying to assure customer satisfaction . Read moreGenuine Hotels.com guest review
"Good location With parking garage"
Room was small but clean and comfortable. Staff was courteous and caringGenuine Expedia guest review
"A quality hotel"
This hotel has clean, comfortable, well-equipped rooms. The price is not for bargain-hunters, but given the Chevy Chase location it is the best that can be expected.Genuine Hotels.com guest review
"Good Place to Stay for Parents Weekend"
We were in town for parents weekend at American University. The hotel was close by, comfortable, and pleasantly decorated. No complaints, except for the $15 a day parking lot fee!Genuine Hotels.com guest review
"Nice hotel, helpful staff"
The decor is nice when you walk in the check-in area, complete with convenient boarding pass print-out station. It's not a luxury hotel, but everything was really nice, from the room decor (with Paul Mitchell products) to the cleanliness and quality of the modest workout room. The staff were all friendly and helpful as well. I was in a small banquet […] room for a wedding goodbye brunch and it was clean, bright with windows and pleasant. I would definitely stay again. Read moreGenuine Expedia guest review
Perfect location for Marathon weekend. Metro station conveniently located 3 blocks away. Restaurants and shopping all over the immediate area.Genuine Hotels.com guest review
our room was very narrow and difficult for 2 people to navigate. the bathroom was designed poorly with wasted space and also smallGenuine Expedia guest review
"The architect must have been drunk"
The closets were too small and the doors would not slide open. The safe blocked the doors from opening so you could not access closet. Same with shower doorsGenuine Expedia guest review
Great place- only complaint would be one lumpy mattress, and forest of concrete pillars spaced closely to navigate around in the basement garage. No damage, but tricky turns and close quarters. Nice shopping nearby, and reasonably priced.Genuine Hotels.com guest review
"Great location, modern rooms & efficient staff"
I never stayed in this area or at a Courtyard before. The front desk staff were helpful in providing directions as well as the other staff were very accommodating and right on top of things. Like I asked to stow my bags for a bit and the nice man was "right there" and when it came time to leave he took my bags to the car with a smile. I had trouble […] with one of the room keys and the housekeeper was insistent to call the desk to straighten it out. I loved the modern room. Read moreGenuine Expedia guest review
Nice and clean in a very upscale neighborhood. TV remote worked poorly and lavatory drain ran really slow - both of which were a bit annoying.Genuine Hotels.com guest review
"great hotel, great location"
great hotel, fabulous location. all of the conveniences one desires while traveling. would definitely stay here again.Genuine Hotels.com guest review
"No free breakfast"
Great except most courtyards have breakfast. Gym was tiny but nice. Nice beds and I slept well which is what mattersGenuine Hotels.com guest review
"CLOSE TO METRO AND SHOPPING"
WE ENJOYED OUR STAY, BUT BOOKED THE ROOM UNDER THE BELIEF WE GOT FREE PARKING, ONLY TO BE CHARGED $15 PER NIGHTGenuine Hotels.com guest review
Air conditioner is so noisy to sleep well.Genuine Hotels.com guest review
Very unsanitary, towel at sink had red streaks looked like smeared red lipstick or something Closet door would not open due to safe inside closet bolted to wall inside closet. No ventilation fan or a/c in bathrrom so unable to see in mirror to brush teeth, curl hair, apply makeup etc. I was sweating the whole time I was getting dressed for my Daughters […] Wedding. HORRIBLE Was not advised of parking charge $15.00 per Day. No microwave in room Read moreGenuine Hotels.com guest review
"Perfect hotel in Bethesda!"
I have stayed here many times, not once they have failed me. Always perfect experience all around!Genuine Hotels.com guest review
"Great stay wonderful location"
Wonderful getaway!Genuine Hotels.com guest review
"Great Place to Stay but get the lifts fixed!"
Excellent staff and super help when we requested handicapped access to meet my wife's needs. BUT they need to get their elevators fixed soon. They can't afford to have 50% of passenger lifts out of service and just the small service lift as backup! Many guests were concerned with this problem (also they ran out of the lobby coffee!0Genuine Hotels.com guest review
"Nice hotel not too far from American University"
Very nice hotel close to American University. Very clean room, comfortable bed, quiet.Genuine Expedia guest review
"Close to son's apartment"
This is my third visit to the Courtyard Marriott in Friendship Heights and I am always pleased with my stay. The location is perfect for me and I actually got to use the pool facilities this visit.Genuine Hotels.com guest review
We had a great stay, wonderful staff, loved the location.Genuine Expedia guest review
"Great hotel in middle of Chevy Chase"
The hotel was clean, well designed, with an attractive lobby. Our room was 2 queens and was well sized, with a super clean bathroom. The staff was engaging and attentive. Printers, PC's and business space is available.Genuine Expedia guest review
Considering the city and the neighborhood, this hotel was surprisingly cheap, but there was absolutely no compromise in accommodations or service. The room was impeccable, and the staff was very helpful and very friendly. We arrived several hours early (after an 8 hour drive), and they allowed us to check into our hotel room then so we could nap before […] a wedding. Plus, great meal options in the lobby and convenient/free parking. Could not recommend more. Thanks! Read moreGenuine Hotels.com guest review
"Building remodled front desk staff need remodeling"
Nice, clean and comfortable hotel. Reasonably within most places I needed to go. Restaurant service and food were very good and staff were very friendly. Front desk staff were not friendly, lacked smiles and not very cooperative.Genuine Hotels.com guest review
"I am not a major traveler"
I used the pool, the exercise room. I didn't get around to the free bike. I used the Red Line, to get to D.C. There is major shopping in this area. I ate light dinners at Whole Foods. Two nights - I was a happy camper! I came to D.C. to attend a two day seminar at the Washington Hilton.Genuine Expedia guest review
Very nice hotel and clean rooms in a beautiful upscale neighborhood. Just not many restaurants in the immediate area. If you want something good you'll have to hop in the metro into DC or Bethesda.Genuine Hotels.com guest review
"Clean hotel, great food"
I was assigned Room 609 which is, unfortunately, the adjacent room to the 3 elevators and the shafts. All night and all day, I could hear the elevators going up and down. I had a test to cram for and this was annoying. Also, the card reader from the parking garage to the lobby was broken, so I had to buzz the front desk every time I went to the parking […] garage. Read moreGenuine Expedia guest review
"NO Water pressure"
Hotel is convenient, pretty clean and comfortable. However, there was NO water pressure and I found an eaten apple under one bed. Air conditioning was also noisy.Genuine Hotels.com guest review
"Great hotel away from the busy National Mall area"
Great stay, very family friendly. Location was perfect, we could go downtown to see the sights but take the metro back to the hotel away from the noise and hustle and bustle when the kids needed their naps!Genuine Hotels.com guest review
"Weekend trip to DC"
I never review hotels that I stay in however I had to review this hotel. This hotel is in the perfect location. A short three block walk to the metro and tons of high end shopping and a Whole Foods and Giant within walking distance. Everyone at the hotel was extremely friendly including Julius at the front desk Friday and Saturday night. He was extremely […] knowlegeable and quickly took care of my request for toiletries. Even though we had to pay $15 a day for parking, it was well worth it because we could go in and out as many times as we wanted and the parking rates at other hotels were much more. I highly recommend this hotel and definitely will be returning here the next time I stay in DC!! Thank you so much Courtyard Marriott in Friendship Heights!! Read moreGenuine Hotels.com guest review
"near family party address"
Overall was fine. After initial problem with room arrangements ( we wanted 3 rooms on same floor due to young grandchildren we had to watch), the front desk was very helpful.Genuine Hotels.com guest review
We loved this hotel and the location! We'd never heard of Chevy Chase and were PLEASANTLY surprised at just how nice the hotel was for the price and how high end and fancy the area was! As well as conveniently located next to shopping, restaurants, and the METRO. We will definitely be back!Genuine Hotels.com guest review
"Upscale and LEED"
Good, comfortable, new hotel. Area is modern upscale corporate/commercial with high-end shops and eating (Saks, Rosa Mexicano). Easy walk to the Metro red line. The layout of the rooms could be improved, but this is a minor quibble. For instance the bathroom has a minor separation, which could be useful for a second guest, but there is no mirror there--it's […] just a useless cut out. Might as well have made the bathroom larger so you could put the toilet paper holder in a comfortable place. Or put a mirror there. Read moreGenuine Hotels.com guest review
Great location. Very nice roof top pool!Genuine Hotels.com guest review
"Perfect spot for us"
This clean, spacious, quality hotel offered a close stay to where I was working on the weekend. The two days prior to work, I accessed the Metro to get to the Smithsonian, Chinatown and the monuments. A Whole Foods Market was a five minute walk away and offered food bars of wholesome, nutritious, delicious choices at reasonable prices. Ten minutes walk […] found several restaurants, one of which served gluten-free by request, a treat for both me and my daughter. Will certainly stay at this hotel again the next time I am in DC. Read moreGenuine Hotels.com guest review
"Visiting friend and attending Bruno Mars concert."
Convenient location shopping and dining nearby. Great breakfast in lobby restaurant. Only thing was shower pressure and temperature not consistent and as I am only 5'1 I found the sink/vanity a bit too high for me.Genuine Expedia guest review
great bargain for DC, close to Metro and close to my family visitGenuine Hotels.com guest review
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