The stay was good however I was given misinformation about the shuttle. I was told there was no shuttle but when I arrived at the hotel there was one.Genuine Hotels.com guest review
"very convenient to Reagan National Airport"
Staff was lovely - quite friendly. Room décor was dated and a bit worn looking but clean. Bathroom was tiny. Could barely close the door once inside because no room between commode and door. Mattress was mushy and in need of replacing. Airport shuttle was very convenient. Parking is $21.00 per night. Room service was very expensive - $31.00 for pancakes, […] bacon, coffee and cranberry juice. Read moreGenuine Expedia guest review
"A good deal"
This hotel is a great deal, and ideally located by the Crystal City metro stop. There are several good restaurants close by if you want to stay in the neighborhood.Genuine Expedia guest review
"Nice hotel near shopping areas."
Excellent facility. Great staff. Very responsive to requests for assistance.Genuine Expedia guest review
"March 2014 visit"
Nothing bad to say, but rooms were somewhat sub standard.Genuine Hotels.com guest review
Overall great stay. Only complaint was that the receptionist checked me into a room that was already occupied.Genuine Hotels.com guest review
It's was a perfect location, however they charge you to park in the hotels parking garage per day you stay which was unexpected. They did have a few restaurants in the hotel which were great for when I didn't feel like leaving the hotel to find a place to eat. The Starbucks was great because when I had to leave in the morning I could stop & get what […] I needed. I guess I'd say I was pleased overall. Read moreGenuine Hotels.com guest review
Will highly recommendGenuine Hotels.com guest review
"Most staff were awesome; food superb"
Starbucks in bldg; other food options great. Super convenient location; desk staff super accommodating and friendly; bartender lacks customer service, but not a big deal when all else was so good. Definitely look forward to next stay.Genuine Expedia guest review
HORRIBLE, I WAS INSULTED AND EMBARRASED BY A MEMBER OF THEIR STAFFGenuine Hotels.com guest review
Response by Crowne Plaza Washington National Airport Dear JR-Gr: Thank you for taking the time to leave your feedback. We are sorry to hear you felt you were disrespected by a member of our hotel staff. Our team members are trained to provide only the most outstanding and appropriate service to guests. We are surprised to hear such an incident occurred, and we will certainly look into the matter. We do hope you will give our hotel a second chance to impress you with our normally outstanding guest service. Best, Libby Vertz Guest Relations
Expensive but super convenient to dcaGenuine Expedia guest review
"Super close to the Ronald Reagan Airport"
I booked the hotel because I ended very late from my transfer in Dulles Airport and my first flight was at 6am in Reagan. Crowne was the cheapest. Is was very easy to find from the Metro Crystal City about 5minutes walk. Their first shuttle to the airport is at 4:30am and it takes only 5minutes to reach. The room was amazing and what very handy was […] there was a package on the bed with a face lotion, spray mist and a very soft lotion to relax your feet which I find very thoughtfull of them. Really nice bed and big. Read moreGenuine Expedia guest review
"Comfortable and convenient"
No complaints. I got a warm welcome from the front desk and they were helpful in getting me an early check-in following a long flight. Room was clean, comfortable and quiet.Genuine Hotels.com guest review
tv didn't work.Genuine Expedia guest review
"Great customer service despite road construction"
My family of 6 stayed one night. Hotel provided quick, convenient, courteous shuttle to & from airport. I didn't care for the daily $21 parking fee as a hotel guest. The front desk was very nice and helpful.Genuine Hotels.com guest review
"A weekend with the family."
In general everything perfect, only just for a little attitude at the front desk the night we arrive.Genuine Hotels.com guest review
"Only a few minutes Metro ride to all sights"
From the start the staff was extremely helpful with questions regarding the city and getting us settled in. The room was clean, the maid had just forgot to remove a washcloth that was hanging from the corner rail in the shower. It didn't bother us though, since it was out of the way. The metro is just about a 5 min walk and within 3 stops you are already […] at the Capitol. Overall it was a great trip. Read moreGenuine Hotels.com guest review
Very good service and facility. Located very close to subway.Genuine Expedia guest review
"Quick walk to the Pentagon"
The hotel was very nice and clean, the staff was very helpfull. The city around the hotel (Crystal City) was awesome and had alot to offer. Definately will stay again when in the area.Genuine Hotels.com guest review
"Still lots to see during government shut down."
The hotel was wonderful, everyone was super friendly. They gave us lots of information on sights to see that were still open and how best to get to them. The Metro stop was just around the corner so a couple of quick stops and we were in downtown Washington. Saturday night we stayed at the hotel and ate, our server Maggie was above and beyond with great […] service. Read moreGenuine Hotels.com guest review
"Well located for business or leisure"
Stayed one night in order to catch a flight at Regan National. The bed and pillows were deluxe. We liked everything about our room and would definitely stay again if we could get the kind of price we got this time around. The hotel is located at one end of Crystal Drive among a mix of large residential condos and office buildings. This is an upscale […] area with a good selection of eateries and brand new Shops at Crystal City, a large underground shopping mall. We saw both Metro and train stations close by. Read moreGenuine Expedia guest review
Very nice room. Very convenient and it was nice to have th shuttle service.Genuine Hotels.com guest review
"less expensive choice for easy access to DC"
Very nice hotel and cannot beat the price. Great location right across the street from a large underground mall with attached Metro station, making it very easy to access Washington DC sights...Arlington is 3 stops away, 15 minute ride into National Mall, 1 stop from Reagan National airport. Hotel has courtesy shuttle to/from airport (call front desk […] once you arrive at airport baggage claim and they are there in 10 minutes). Breakfast buffet was yummy. Attached grill restaurant for dinner when you're too tired to go out again. Also a few so so places to eat in the mall. Cab ride from hotel to Georgetown for dinner was $25. Only complaint was that room with 2 beds had 2 Full beds instead of 2 queen beds, so a little bit small for 2 grown up sized people to share. Read moreGenuine Hotels.com guest review
hotel is convenient to crystal city metro and is surrounded by a lot of food options. there is a starbucks in the hotel which gets the day started right and just up the block is the mt vernon trail so this is also a great location for anyone looking to get a run in the area as well.Genuine Hotels.com guest review
"good location fility rooms"
Stains on the bed and the sheets were not clean. Did not offer to immediately refund or comp our stay, we had to tell them how disappointed and disgusted we were and they finally agreed to comp us.Genuine Hotels.com guest review
"Free shuttle to airport and Pentagon City Mall"
These are the some of the finest people I've ever had to care for me at a hotel from the front desk to the drivers to the restaurant workers. There was a small amount of renovation going on outside of the front lobby doors, but the people inside were so good to me, I didn't even care. The rooms were scrupulously clean and comfortable. The restaurants […] and coffee shops were very reasonably priced. Even room service was excellent. Read moreGenuine Hotels.com guest review
"Great staff, great hotel!"
This hotel had the most friendly staff! The hotel was clean, my room was spotless, and it was within minutes of Reagan National Airport. I will stay here again when I travel back to Washington D.C..Genuine Expedia guest review
Excellent hotel stay! Everyone was professional and welcoming. The room was well cared for and we did not hear any of the construction going on nearby. The hotel restaurant had one of the best rib eye steaks I have ever eaten! Highly recommend this place.Genuine Expedia guest review
The outside of the hotel is under some construction- but it wasn't that big of a deal. The staff is great- front desk, breakfast staff, etc- all were happy to meet our needs. The area surrounding the hotel has incredible restaurants- especially the tapas place. There is also a station to rent a bike, just outside the hotel.Genuine Hotels.com guest review
There is additional parking fee, not goodGenuine Hotels.com guest review
"Location, location, location"
Convenient location: 5 minute walk to Metro station, near a nice mall. Cozy room: Bed is good, comfy. I honestly had a sound sleep. The best part of it is really the location and accessibility to DC and nearby establishments.Genuine Hotels.com guest review
"Great option for staying just outside of DC"
Stayed here for our visit to DC. The Metro stop is about three blocks away. There is an option to walk through the Crystal City mall which takes take you to the Metro so you are not exposed to the elements. The shops in the mall close at 7 but the mall is open to allow foot traffic and it is very safe. Security is always present. As the for the hotel, […] it delivers as promised, not over the top great, but then again nothing awful that would keep me from staying there again. Slight stale, musty smell upon entering room, but found it very clean. Air conditioner was a little noisy but not over the top. Wifi was in room and free, found it to be above average speed for navigating. Stayed here because the parking costs for similar hotels in DC were outrageous (over $30 Per Day) here was more reasonable at $21 per day. For the price point I don't think any place was offering free parking in the surrounding area. Staff was courteous and allowed us to use parking deck for a few hours beyond our checkout without incurring an extra charge. That allowed us to load the car and hit the museums for most of the day. Room has a small refrigerator which comes in handy for leftovers. Read moreGenuine Hotels.com guest review
"Pleasant and Convenient"
The people at the desk were pleasant and helpful with most everything we needed. The pool was clean & refreshing. The breakfast prices were reasonable and the waitress we had was cheerful and eager to please. Convenient to the Metro. All in all, delightful stay.Genuine Expedia guest review
21 dollar parking is crazyGenuine Hotels.com guest review
"Great one-night stay"
Great location and comfortable room. Only drawback was some construction going on outside at the time. Overall very good though.Genuine Hotels.com guest review
"I am sure there is better places to stay..."
It appears the hotel is under construction, if we weren't hearing that, it was planes, or it was someone in a different room using the facilities. Not to mention the hotel entrance isn't clearly marked at the street. The hotel staff themselves were extremely helpful & polite. We were supposed to stay 3 nights. However after the first night we checked […] out. Read moreGenuine Expedia guest review
Response by Crowne Plaza Washington National Airport Dear Jen: Thank you for taking the time to leave your feedback on your stay with us. We are sorry to hear you were disappointed with your stay and chose to check out early. I would like to apologize for the noise due to our construction. We are taking the time to update our entrance so guests have an easier time arriving at our hotel. We want guests to feel relaxed and at home even as they arrive, and this renovation should do the trick. I will also report the noise you heard from other rooms to our management. We are happy to hear, however, you found our staff helpful and polite. We hold our team members to the highest of service standards, and we are always happy to hear when they are succeeding. We hope you will opt to return to our hotel once we have completed our construction so you can see the difference our renovations have made. Best, Libby Vertz Guest Relations
Hotel was in a good location near Metro - about 1 block and 1/2 away. i would stay here again....Genuine Hotels.com guest review
I booked room full breakfast and was told I was the only one that was covered to eat. I would to have to pay after already paying for breakfast ahead of time for 3 more. Then on top of that the people behind the desk very ignorant and did not give you straight answers on any reason why i'd have to pay again. If I were you please stay at another hot […] el. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Washington National Airport Dear Schutx: Thank you for taking the time to leave your feedback. I am so sorry to hear about the confusion regarding the breakfast included in your stay. We hold our staff to high standards, and I am sorry to hear you felt some of our team members failed to meet them. I will certainly pass on your concerns to our front desk staff to avoid such an issue in the future. We do hope you will give our staff another chance to show you the outstanding service they can provide. Best, Libby Vertz Guest Relations
"Older hotel lots of construction"
The hotel itself was older but nice enough. It was however a little hard to find as the sign was set back off the road and in addition there was a lot of construction going on which added to the burden of finding the hotel. Also there isn't free parking but since we got there late on Sat. night and left on Sunday we parked at nearby parking meters […] which are free after 6 pm on Sat and free all day Sun. Read moreGenuine Expedia guest review
Response by Crowne Plaza Washington National Airport Dear Diane, Thank you for taking the time to leave your feedback on your recent stay with us. We appreciate any and all feedback as it helps us identify where our hotel is succeeding and where we could improve. I am glad you were able to take advantage of our central location near Washington, DC. However, I am sorry you felt you were not informed of our parking charges beforehand. We do try to make it as well known as possible. I am also sorry to hear you had difficulty finding out hotel. We are gradually completing construction on our driveway, and even today our driveway and Crowne Plaza signs are more obvious from Crystal Drive. We do hope you will return to stay with us in the future so we can show you the improvements we have recently made. Sincerely, Libby Vertz Guest Relations
The hotel was clean and the staff was friendly. It is located within easy walking distance to the Metro and mall.Genuine Expedia guest review
"Very accomodating staff"
I work very close to this hotel and so I decided to surprise my boyfriend with a weekend staycation. The day before I was to check in, I walked over and requested an early check-in. The staff was extremely accomodating allowing me to check in as early as 9 AM! My only issue was that I requested extra towels twice, but never received them.Genuine Hotels.com guest review
"check hotel site before booking"
The main reason I picked this hotel was because hotels.com was showing them as having a swim-up bar which was not the case. It also was showing a refrigerator in the room. I would have booked another less expensive hotel that included breakfast had I know both of those not to be the case. After I checked in to the hotel I checked the hotels site and […] neither of those ammenities were listed on their site only on hotels.com site. Other than that the hotel was clean, the staff was friendly and it was close to the metro to get us to all of the tourist sites I wanted to see. Read moreGenuine Hotels.com guest review
Shuttle operation is good and flexible. It took me not only to Airport but to Rental car office that located off airport.Genuine Expedia guest review
Very niceGenuine Hotels.com guest review
"close to DC"
it was a great hotel!!Genuine Hotels.com guest review
"close to metro"
Hotel staff was very helpful. We had to leave a day early due to an emergency at home and the staff was greatGenuine Hotels.com guest review
"short distance to national mall"
Hotel was close to the airport , the hotel has a bus shuttle to take you to the hotel, but it might take them a while to get there, if you dont need too take the shuttle the metro is easy and fast . The metro was close too the hotel only a few mins walk. If you take metro get of at crystal city stop. Hotel was clean and service was good.Genuine Hotels.com guest review
"Poor Experience, Premium Price"
I have stayed at a variety of chains. I used to think Crowne Plaza was one of the better chains, but this experience changed my mind. First of all, It cost $22 per day to park. That information would have been useful when booking- not as a surprise upon arrival. We were there for two nights. We requested a room with two queen beds (4 people total in […] the room). We got two full beds. Crowne Plaza provided only enough towels for three people. Requests to the front desk requesting more went unfulfilled. We had to wait until the next day when we saw a housekeeper in the hallway to get another towel. Then, they failed to clean the room. Imagine our surprise when we return from our day to get a shower to go out for the evening and the room was not cleaned nor were fresh towels provided! Again, calls to the front desk went unanswered. I had to complain to the manager on duty, just to get towels! If you want a poor experience at a premium price, this is the hotel for you. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Washington National Airport Dear Nick: Thank you for taking the time to leave your feedback; we rely on guest reviews like yours to help us identify the areas in which our hotel could use improvement. We are, however, sincerely sorry to hear you were not satisfied with your stay. I am sorry to hear you were surprised by our $21 per day parking rate. We do include this information on our confirmation letters, on our website, and so on. Still, I will certainly speak to our reservations department to ensure they have the proper information. They should provide such information when the reservation is made. I would also like to apologize for the difficulties you experienced getting sufficient bathroom supplies and having your room cleaned. This is inexcusable, and I will speak to our housekeeping managers and front desk staff right away, to ensure this does not happen again. We do hope you will give our hotel and Crowne Plaza hotels in general another chance to impress you. We can do better, and hope you will give us the opportunity to prove it. Most sincere apologies, Libby Vertz Guest Relations
"Nice hotel outside D.C."
I went for a four day trip and this hotel was worth every penny. The staff were helpful, courteous, and always had a smile on their faces. It was closely situated to the D.C. metro which was convenient when going into the city.Genuine Expedia guest review
"Convenient to DC"
It was really close to get to DC from Arlington. We parked at the street overnight for free after 6pm. I bet you can't do that with hotels in DC. The hotel room is a bit small. The outdoor pool was great as long as it doesn't rain. It rained intermittently while we stayed there. The pool was not crowded otherwise.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )