21 dollar parking is crazyGenuine Hotels.com guest review
"Great one-night stay"
Great location and comfortable room. Only drawback was some construction going on outside at the time. Overall very good though.Genuine Hotels.com guest review
"I am sure there is better places to stay..."
It appears the hotel is under construction, if we weren't hearing that, it was planes, or it was someone in a different room using the facilities. Not to mention the hotel entrance isn't clearly marked at the street. The hotel staff themselves were extremely helpful & polite. We were supposed to stay 3 nights. However after the first night we checked […] out. Read moreGenuine Expedia guest review
Response by Crowne Plaza Washington National Airport Dear Jen: Thank you for taking the time to leave your feedback on your stay with us. We are sorry to hear you were disappointed with your stay and chose to check out early. I would like to apologize for the noise due to our construction. We are taking the time to update our entrance so guests have an easier time arriving at our hotel. We want guests to feel relaxed and at home even as they arrive, and this renovation should do the trick. I will also report the noise you heard from other rooms to our management. We are happy to hear, however, you found our staff helpful and polite. We hold our team members to the highest of service standards, and we are always happy to hear when they are succeeding. We hope you will opt to return to our hotel once we have completed our construction so you can see the difference our renovations have made. Best, Libby Vertz Guest Relations
Hotel was in a good location near Metro - about 1 block and 1/2 away. i would stay here again....Genuine Hotels.com guest review
I booked room full breakfast and was told I was the only one that was covered to eat. I would to have to pay after already paying for breakfast ahead of time for 3 more. Then on top of that the people behind the desk very ignorant and did not give you straight answers on any reason why i'd have to pay again. If I were you please stay at another hot […] el. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Washington National Airport Dear Schutx: Thank you for taking the time to leave your feedback. I am so sorry to hear about the confusion regarding the breakfast included in your stay. We hold our staff to high standards, and I am sorry to hear you felt some of our team members failed to meet them. I will certainly pass on your concerns to our front desk staff to avoid such an issue in the future. We do hope you will give our staff another chance to show you the outstanding service they can provide. Best, Libby Vertz Guest Relations
"Older hotel lots of construction"
The hotel itself was older but nice enough. It was however a little hard to find as the sign was set back off the road and in addition there was a lot of construction going on which added to the burden of finding the hotel. Also there isn't free parking but since we got there late on Sat. night and left on Sunday we parked at nearby parking meters […] which are free after 6 pm on Sat and free all day Sun. Read moreGenuine Expedia guest review
Response by Crowne Plaza Washington National Airport Dear Diane, Thank you for taking the time to leave your feedback on your recent stay with us. We appreciate any and all feedback as it helps us identify where our hotel is succeeding and where we could improve. I am glad you were able to take advantage of our central location near Washington, DC. However, I am sorry you felt you were not informed of our parking charges beforehand. We do try to make it as well known as possible. I am also sorry to hear you had difficulty finding out hotel. We are gradually completing construction on our driveway, and even today our driveway and Crowne Plaza signs are more obvious from Crystal Drive. We do hope you will return to stay with us in the future so we can show you the improvements we have recently made. Sincerely, Libby Vertz Guest Relations
The hotel was clean and the staff was friendly. It is located within easy walking distance to the Metro and mall.Genuine Expedia guest review
"Very accomodating staff"
I work very close to this hotel and so I decided to surprise my boyfriend with a weekend staycation. The day before I was to check in, I walked over and requested an early check-in. The staff was extremely accomodating allowing me to check in as early as 9 AM! My only issue was that I requested extra towels twice, but never received them.Genuine Hotels.com guest review
"check hotel site before booking"
The main reason I picked this hotel was because hotels.com was showing them as having a swim-up bar which was not the case. It also was showing a refrigerator in the room. I would have booked another less expensive hotel that included breakfast had I know both of those not to be the case. After I checked in to the hotel I checked the hotels site and […] neither of those ammenities were listed on their site only on hotels.com site. Other than that the hotel was clean, the staff was friendly and it was close to the metro to get us to all of the tourist sites I wanted to see. Read moreGenuine Hotels.com guest review
Shuttle operation is good and flexible. It took me not only to Airport but to Rental car office that located off airport.Genuine Expedia guest review
Very niceGenuine Hotels.com guest review
"close to DC"
it was a great hotel!!Genuine Hotels.com guest review
"close to metro"
Hotel staff was very helpful. We had to leave a day early due to an emergency at home and the staff was greatGenuine Hotels.com guest review
"short distance to national mall"
Hotel was close to the airport , the hotel has a bus shuttle to take you to the hotel, but it might take them a while to get there, if you dont need too take the shuttle the metro is easy and fast . The metro was close too the hotel only a few mins walk. If you take metro get of at crystal city stop. Hotel was clean and service was good.Genuine Hotels.com guest review
"Poor Experience, Premium Price"
I have stayed at a variety of chains. I used to think Crowne Plaza was one of the better chains, but this experience changed my mind. First of all, It cost $22 per day to park. That information would have been useful when booking- not as a surprise upon arrival. We were there for two nights. We requested a room with two queen beds (4 people total in […] the room). We got two full beds. Crowne Plaza provided only enough towels for three people. Requests to the front desk requesting more went unfulfilled. We had to wait until the next day when we saw a housekeeper in the hallway to get another towel. Then, they failed to clean the room. Imagine our surprise when we return from our day to get a shower to go out for the evening and the room was not cleaned nor were fresh towels provided! Again, calls to the front desk went unanswered. I had to complain to the manager on duty, just to get towels! If you want a poor experience at a premium price, this is the hotel for you. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Washington National Airport Dear Nick: Thank you for taking the time to leave your feedback; we rely on guest reviews like yours to help us identify the areas in which our hotel could use improvement. We are, however, sincerely sorry to hear you were not satisfied with your stay. I am sorry to hear you were surprised by our $21 per day parking rate. We do include this information on our confirmation letters, on our website, and so on. Still, I will certainly speak to our reservations department to ensure they have the proper information. They should provide such information when the reservation is made. I would also like to apologize for the difficulties you experienced getting sufficient bathroom supplies and having your room cleaned. This is inexcusable, and I will speak to our housekeeping managers and front desk staff right away, to ensure this does not happen again. We do hope you will give our hotel and Crowne Plaza hotels in general another chance to impress you. We can do better, and hope you will give us the opportunity to prove it. Most sincere apologies, Libby Vertz Guest Relations
"Nice hotel outside D.C."
I went for a four day trip and this hotel was worth every penny. The staff were helpful, courteous, and always had a smile on their faces. It was closely situated to the D.C. metro which was convenient when going into the city.Genuine Expedia guest review
"Convenient to DC"
It was really close to get to DC from Arlington. We parked at the street overnight for free after 6pm. I bet you can't do that with hotels in DC. The hotel room is a bit small. The outdoor pool was great as long as it doesn't rain. It rained intermittently while we stayed there. The pool was not crowded otherwise.Genuine Hotels.com guest review
"Great place/location to stay if u want 2 visit DC!"
The location's great b/c u can take the metro to go visit Mount Vernon, Downtown Alexandria, all around DC!!! + hotel is just walking distance to the Crystal Shops Center (Wallgreens/Subway/Restaurants/Cafe etc. Also love that the hotel has free shuttle back & forth from DCA Ronald Reagan Airport:)Genuine Expedia guest review
"Nice hotel with access to Metro / Airport / Food"
This is a nice hotel, and is conveniently located near the airport (we did not hear any airport noise in our room). The Crystal City Metro station is one block to the South. Many places to eat are located within a few blocks of the hotel. We spent a week in D.C. without renting a car and we had no troubles seeing all the things we wanted to see. The […] hotel has a shuttle that will take you to the airport, nearby restaurants, and Metro station. We only used the shuttle once however, since everything is really within easy walking distance. Staff was friendly and very helpful. We would stay here again. Read moreGenuine Expedia guest review
The hotel was fine but it would have been nice to have been alerted about the construction surrounding the hotel. It was almost impossible to find. I finally went to another hotel and happened to meet a shuttle bus driver who said he couldn't even tell me how to get there due to the construction but he could show me. An email or call regarding this […] difficulty would have saved me a lot of time and the hotel a lot of stars. Read moreGenuine Hotels.com guest review
"Close to National Airport"
I needed a place near to National and to McLean, VA..and no better place than Crystal City with the Crowne Plaza. My flight got in late, and after a little maneuvering on unfamiliar roads, I arrived to be greeted by a wonderful Desk manager and welcomed for my stay. One of the mottos of the hotel is a 'quiet night's sleep'! And, it was! Although the […] hotel was very full with a wedding, there wasn't a peep inside! In the morning, I ventured down to the Mezzanine level for coffee at Starbucks and back to my very comfortable room and leisurely check-out. Well done and very worth the price. Read moreGenuine Expedia guest review
"Close to our events"
Pleased overall, except we had to pay extra for parkingGenuine Hotels.com guest review
The room were very clean and well maintained. The parking charges were a little overboard costing twentee for a night. Everything else was top class. Will definitely go backGenuine Hotels.com guest review
"Outside of DC"
After numerous calls to the front desk, there was no answer. Not sure about that. Other than that, beds were comfortable and air conditioning worked!Genuine Expedia guest review
"Convenient location close to sights"
Excellent location close to Metro to visit Arlington Cemetery and all DC sightsGenuine Expedia guest review
"Comfortable rooms, no car required to see D.C."
This is a great location, within walking distance of the Crystal City Metro, and with the exception of the first half block, it's all inside! Which is wonderful if it's raining. The Crystal City Underground Shops across the street from the hotel are great. And having a Starbucks onsite is nice.Genuine Expedia guest review
"Nice hotel near restaurants and close to the metro"
I was traveling to southeastern DC for an interview but all the hotels near where I was interviewing were already booked and quite expensive. Instead I decided to stay in Crystal City and take the Metro. The Crowne Plaza is five minutes from the Crystal City Metro station and three stops away from the district. It is also a short walk to all the restaurants […] on Crystal Drive. The Crowne Plaza is the best compromise between proximity to the district and price. The room was nice and the staff was friendly. Read moreGenuine Expedia guest review
While our room was very attractive, it had a horrible smell, like mold or mildew.Genuine Hotels.com guest review
Great shuttle service. Staff was very helpful with all questions we hadGenuine Expedia guest review
"Great Place to Stay, close to it all"
We enjoyed our stay at Crowne Plaza. We stayed in a King room. Upated nicely, comfy bed, small bathroom but no microwave. The hotel was olny about 2 blocks from the Crystal City metro stop. Also close to the underground shopping and lots of eaterys... We will definatly be back on our next trip to the DC area!Genuine Expedia guest review
"5 Star Rating"
Your Desk Clerk made our stay outstanding. She was very helpful, courteous and very professional. I will definitely recommend your facility to anyone looking for lodging in the DC area. My MC club comes to DC for Memorial Day every year and we plan to stay in your hotel every time.Genuine Hotels.com guest review
"Just what the Doctor ordered!"
Your desk clerk was top rate. She was kind, courteous and helpful. She was an example of professionalism. I will recommend your facility to all my friends just because of her. I will be back next year and I hope that she is still there.Genuine Hotels.com guest review
"Easy to connect to the Airport."
Not many resturants nearby.The hotel is clean. The shuttle bus to the Airport is very good.Genuine Expedia guest review
Response by Crowne Plaza Washington National Airport Dear Dubin, Thank you for taking the time to leave your feedback. We are glad to hear you enjoyed our complimentary shuttle service from Reagan National, provided by request. Our central location, just minutes from the airport and a quick ride from downtown, is one of our greatest assets. We feel our hotel’s location, just one and a half blocks from the Crystal City metro stop and minutes from a variety of restaurants and shops, also provides guests with many options for transportation, entertainment and dining; we are sorry to hear you felt these options were too far from the hotel. For reference, we do often pick up and drop off guests at the Crystal City metro stop, as well as many local restaurants and shops; however these rides are arranged by request. In the future, if you book with us, please don’t hesitate to let the front desk know where you would like to go, and we can help arrange a shuttle for you. We hope you will choose to stay with us again in the future, so we can show you around the bustling neighborhood of Crystal City. Best, Libby Vertz Guest Relations
Overall hotel was good but not great. The restuarants were of poor quality. There were a couple of housekeeping issues that were quickly rectified. Overall comfort was just okay. Towels were hard and uncomfortable. Considering the number of hotels in the area, I will look elsewhere first before returning.Genuine Expedia guest review
"Nice location, close to Arlington cemetery"
Overall, the stay was very nice. The hotel met our needs. the rooms were a little small for my son and I. With the couch pulled out, there was very little floor space left in the room. Rooms were clean and well maintained, just a little small - apparently none had two beds, which we would have preferred.Genuine Hotels.com guest review
"Great place to stay"
Overall I very much enjoyed it. I like the small snack store, the close proximity to shops and the metroGenuine Hotels.com guest review
"Arlington Crowne Plaza"
Overall, the hotel was nice. Very convenient to the underground shopping area, which would be great to use in inclement weather. Easy (short .2 mile) walk to metro. Ate at bar restaurant which had good food. Also had coffee @ Starbucks (yum). Only two negatives: 1) they are doing construction so it's a bit messy, and 2) I did not care for front desk […] staff; they were not accommodating or pleasantly welcoming - both something I expect from CP. Read moreGenuine Hotels.com guest review
The room is huge and clean. Close to metro station. Good restaurant.Genuine Expedia guest review
"Best Hotel I've ever stayed!"
I'm a very picky person when it comes to live in a hotel. But Crown Plaza in Crystal City has offered me the best service ever that I really have no complaint at all! First, when you walk in the elevator, you can only go to upper floors by swiping your room card or the elevator won't move. This means people who don't live here won't bother us! This […] shows a high sense of security for our guests. Then, when I enter the room, I surprisingly find that there is something on the bed. I open it and immediately smiled because it's a relaxing balm&oil combination especially for guests like me who just finish a tiring day of journey. The room is very spacious and the there are high-quality oil-nutrition shampoos, conditioners, lotions. Everything you need is all in the room. I'm very pleased of the hotel's chariness and consideration. Additionally, they have starbuck, bar and cafe inside the hotel. If you don't want to eat in Crown Plaza, the hotel will send shuttle to send you to nearby restaurant for free! So it's just a perfect place. Metro Station is 5 min away. You can take blue line to central DC in couple minutes. I have a great time there! Read moreGenuine Hotels.com guest review
"Nice hotel near Washington DC and Arlington,VA"
The hotel was clean and had everything we needed including WI-FI, fitness room,Starbucks,restaurant and little snack room. It was convenient to walk to the Metro subway and to the mall and the shops in Crystal City. Very convenient to get to Washington,DC and Arlington,VA.Genuine Expedia guest review
"Nice Hotel, just hard to find"
Hotel was great. The only drawbacks were that it was not easy to find (even with GPS) and there was hidden parking fee of $25 that I didn't know about until I got there. The room and customer service was great and I would stay there again...Genuine Hotels.com guest review
The hotel and room themselves were great. It was the hotel staff that was not pleasent or friendly at all.Genuine Hotels.com guest review
"Would definitely return"
The hotel was very nice! The beds are very comfortable! We would come back just to stay in the beds. The only bad part was the construction going on around the hotel. We drove around 3 times tryin to find how to get into the hotel. The other bad thing is the charge for parking. Would definitely come back! Was very convienent to everything on DC.Genuine Expedia guest review
"Great for Everyone..."
The service was outstanding.. The room was perfect.... The room was very relaxing and cozy..Genuine Expedia guest review
Will stay here next time. Loved the mezzanine park. Good access to the Metro. Great restaurants nearby.Genuine Expedia guest review
"Nice but auto-oriented, not pedestrian-friendly"
Nice hotel, the lobby was newer and looked nice, as did the rooms, but the hallways are dated. The room was comfortable but there were a few stray hairs from past guests on my sheets and in the bathroom. Arrived on foot which isn't the best idea for this hotel. I walked around the whole place until I found the front door oddly located facing an interior […] courtyard which is designed for cars not people. Curious given that's its just a block from the Crystal City Metro station. Read moreGenuine Hotels.com guest review
"good value, clean hotel"
Great hotel, very clean. Beds are a bit too soft and bathroom was on the cramped side, but overall very clean room.Genuine Expedia guest review
very satisfied.Genuine Hotels.com guest review
"Great hotel to stay in!"
Staff was very helpful, friendly. Room was clean. They have a restaurant with good food-inexpensive prices on the main floor along with a Starbucks :) close to the METRO rail system-free shuttle to ariport and metro system!Genuine Expedia guest review
Slightly dated, but very confortable and convenient to Metro and many restaurants. Super clean with helpful staff.Genuine Hotels.com guest review
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