"Close to transportation"
Satisfactory, but beds too hard for my tasteGenuine Hotels.com guest review
As usual my stay at the Crown Plaza hotel was great!Genuine Hotels.com guest review
"Excellant and Friendly"
Excellant and Friendly StaffGenuine Hotels.com guest review
"Nice Property very close to downtown DC"
I recommend this place. Also parking is free on the outside street on weekend. Saturday you have to move car by 8:00 am. Staff was very nice and the property is very clean.Genuine Expedia guest review
My niece and I had a great stay. The hotel staff were friendly and helpful. The hotel is about two blocks from the Metro, which is great after a long day of sight-seeing! My only complaint is that I wasn't informed that there was a fee for using the parking deck. I only knew by reading the reviews here. When I checked out of the hotel, they told me […] the total for using the parking garage--it was quite a bit more than expected. That's because it's PER DAY. I was sure to let them know that that information would have been helpful up front. At the end of the day, it was a nice stay. Read moreGenuine Hotels.com guest review
Clean, comfortable, pretty updated, nice amenities; the way a hotel should be!Genuine Expedia guest review
Overall great experience. Great location and most importantly great staff. Very welcoming and inviting. Customer service was A+. Clean rooms.Genuine Hotels.com guest review
Manager was very helpful, He accommodated us even we arrived late at the airport, shuttle service went to pick us up after pass mid night.Genuine Expedia guest review
"Excellent service from staff and unique location."
Location of hotel is excellent. It is nearby to Cristal City Mall and a Metro Station. You does not need a car to see all museums and Washington monuments.Genuine Expedia guest review
Lolita in the restaurant is wonderful!! the front desk staff was friendly and helpful. Our room was very clean every night.Genuine Expedia guest review
"IT WAS OK."
Nice location and service. However the sink in the bathroom was leaking and it could be annoying.Genuine Hotels.com guest review
"Convenient location but hotel has seen better days"
I have stayed here a number of times and come back because it is convenient to my business and because the staff is superb. Beyond that, though, the hotel is outdated. The bathroom fixtures were not in good repair; the TV responded to the remote in random fashion, and the cleanliness was not what it should be. The housekeeping staff did an excellent […] job but I dropped something behind the headboard, and it wasn't a pretty sight. The hotel needs a major updating. Read moreGenuine Expedia guest review
Response by Crowne Plaza Washington National Airport Dear Jim: Thank you for taking the time to review our property. It is through reviews like yours we can identify the areas of our hotel that need improvement. While we are glad you find our team members outstanding, we are sorry you did not come away most recently completely satisfied with your stay. I will pass on your concerns regarding the appliances and fixtures in your guestroom to our engineering department, and I will mention the area behind your headboard to our housekeeping managers. We want to improve; thank you for letting us know how we can do so. We hope you will give our hotel one more chance to truly impress you.
"Very noisy on 12th floor"
Some unknown machines keep running all night, making me unable to sleep well.Genuine Expedia guest review
The stay was good however I was given misinformation about the shuttle. I was told there was no shuttle but when I arrived at the hotel there was one.Genuine Hotels.com guest review
"very convenient to Reagan National Airport"
Staff was lovely - quite friendly. Room décor was dated and a bit worn looking but clean. Bathroom was tiny. Could barely close the door once inside because no room between commode and door. Mattress was mushy and in need of replacing. Airport shuttle was very convenient. Parking is $21.00 per night. Room service was very expensive - $31.00 for pancakes, […] bacon, coffee and cranberry juice. Read moreGenuine Expedia guest review
"A good deal"
This hotel is a great deal, and ideally located by the Crystal City metro stop. There are several good restaurants close by if you want to stay in the neighborhood.Genuine Expedia guest review
"Nice hotel near shopping areas."
Excellent facility. Great staff. Very responsive to requests for assistance.Genuine Expedia guest review
"March 2014 visit"
Nothing bad to say, but rooms were somewhat sub standard.Genuine Hotels.com guest review
Overall great stay. Only complaint was that the receptionist checked me into a room that was already occupied.Genuine Hotels.com guest review
It's was a perfect location, however they charge you to park in the hotels parking garage per day you stay which was unexpected. They did have a few restaurants in the hotel which were great for when I didn't feel like leaving the hotel to find a place to eat. The Starbucks was great because when I had to leave in the morning I could stop & get what […] I needed. I guess I'd say I was pleased overall. Read moreGenuine Hotels.com guest review
Will highly recommendGenuine Hotels.com guest review
"Most staff were awesome; food superb"
Starbucks in bldg; other food options great. Super convenient location; desk staff super accommodating and friendly; bartender lacks customer service, but not a big deal when all else was so good. Definitely look forward to next stay.Genuine Expedia guest review
HORRIBLE, I WAS INSULTED AND EMBARRASED BY A MEMBER OF THEIR STAFFGenuine Hotels.com guest review
Response by Crowne Plaza Washington National Airport Dear JR-Gr: Thank you for taking the time to leave your feedback. We are sorry to hear you felt you were disrespected by a member of our hotel staff. Our team members are trained to provide only the most outstanding and appropriate service to guests. We are surprised to hear such an incident occurred, and we will certainly look into the matter. We do hope you will give our hotel a second chance to impress you with our normally outstanding guest service. Best, Libby Vertz Guest Relations
Expensive but super convenient to dcaGenuine Expedia guest review
"Super close to the Ronald Reagan Airport"
I booked the hotel because I ended very late from my transfer in Dulles Airport and my first flight was at 6am in Reagan. Crowne was the cheapest. Is was very easy to find from the Metro Crystal City about 5minutes walk. Their first shuttle to the airport is at 4:30am and it takes only 5minutes to reach. The room was amazing and what very handy was […] there was a package on the bed with a face lotion, spray mist and a very soft lotion to relax your feet which I find very thoughtfull of them. Really nice bed and big. Read moreGenuine Expedia guest review
"Comfortable and convenient"
No complaints. I got a warm welcome from the front desk and they were helpful in getting me an early check-in following a long flight. Room was clean, comfortable and quiet.Genuine Hotels.com guest review
tv didn't work.Genuine Expedia guest review
"Great customer service despite road construction"
My family of 6 stayed one night. Hotel provided quick, convenient, courteous shuttle to & from airport. I didn't care for the daily $21 parking fee as a hotel guest. The front desk was very nice and helpful.Genuine Hotels.com guest review
"A weekend with the family."
In general everything perfect, only just for a little attitude at the front desk the night we arrive.Genuine Hotels.com guest review
"Only a few minutes Metro ride to all sights"
From the start the staff was extremely helpful with questions regarding the city and getting us settled in. The room was clean, the maid had just forgot to remove a washcloth that was hanging from the corner rail in the shower. It didn't bother us though, since it was out of the way. The metro is just about a 5 min walk and within 3 stops you are already […] at the Capitol. Overall it was a great trip. Read moreGenuine Hotels.com guest review
Very good service and facility. Located very close to subway.Genuine Expedia guest review
"Quick walk to the Pentagon"
The hotel was very nice and clean, the staff was very helpfull. The city around the hotel (Crystal City) was awesome and had alot to offer. Definately will stay again when in the area.Genuine Hotels.com guest review
"Still lots to see during government shut down."
The hotel was wonderful, everyone was super friendly. They gave us lots of information on sights to see that were still open and how best to get to them. The Metro stop was just around the corner so a couple of quick stops and we were in downtown Washington. Saturday night we stayed at the hotel and ate, our server Maggie was above and beyond with great […] service. Read moreGenuine Hotels.com guest review
"Well located for business or leisure"
Stayed one night in order to catch a flight at Regan National. The bed and pillows were deluxe. We liked everything about our room and would definitely stay again if we could get the kind of price we got this time around. The hotel is located at one end of Crystal Drive among a mix of large residential condos and office buildings. This is an upscale […] area with a good selection of eateries and brand new Shops at Crystal City, a large underground shopping mall. We saw both Metro and train stations close by. Read moreGenuine Expedia guest review
Very nice room. Very convenient and it was nice to have th shuttle service.Genuine Hotels.com guest review
"less expensive choice for easy access to DC"
Very nice hotel and cannot beat the price. Great location right across the street from a large underground mall with attached Metro station, making it very easy to access Washington DC sights...Arlington is 3 stops away, 15 minute ride into National Mall, 1 stop from Reagan National airport. Hotel has courtesy shuttle to/from airport (call front desk […] once you arrive at airport baggage claim and they are there in 10 minutes). Breakfast buffet was yummy. Attached grill restaurant for dinner when you're too tired to go out again. Also a few so so places to eat in the mall. Cab ride from hotel to Georgetown for dinner was $25. Only complaint was that room with 2 beds had 2 Full beds instead of 2 queen beds, so a little bit small for 2 grown up sized people to share. Read moreGenuine Hotels.com guest review
hotel is convenient to crystal city metro and is surrounded by a lot of food options. there is a starbucks in the hotel which gets the day started right and just up the block is the mt vernon trail so this is also a great location for anyone looking to get a run in the area as well.Genuine Hotels.com guest review
"good location fility rooms"
Stains on the bed and the sheets were not clean. Did not offer to immediately refund or comp our stay, we had to tell them how disappointed and disgusted we were and they finally agreed to comp us.Genuine Hotels.com guest review
"Free shuttle to airport and Pentagon City Mall"
These are the some of the finest people I've ever had to care for me at a hotel from the front desk to the drivers to the restaurant workers. There was a small amount of renovation going on outside of the front lobby doors, but the people inside were so good to me, I didn't even care. The rooms were scrupulously clean and comfortable. The restaurants […] and coffee shops were very reasonably priced. Even room service was excellent. Read moreGenuine Hotels.com guest review
"Great staff, great hotel!"
This hotel had the most friendly staff! The hotel was clean, my room was spotless, and it was within minutes of Reagan National Airport. I will stay here again when I travel back to Washington D.C..Genuine Expedia guest review
Excellent hotel stay! Everyone was professional and welcoming. The room was well cared for and we did not hear any of the construction going on nearby. The hotel restaurant had one of the best rib eye steaks I have ever eaten! Highly recommend this place.Genuine Expedia guest review
The outside of the hotel is under some construction- but it wasn't that big of a deal. The staff is great- front desk, breakfast staff, etc- all were happy to meet our needs. The area surrounding the hotel has incredible restaurants- especially the tapas place. There is also a station to rent a bike, just outside the hotel.Genuine Hotels.com guest review
There is additional parking fee, not goodGenuine Hotels.com guest review
"Location, location, location"
Convenient location: 5 minute walk to Metro station, near a nice mall. Cozy room: Bed is good, comfy. I honestly had a sound sleep. The best part of it is really the location and accessibility to DC and nearby establishments.Genuine Hotels.com guest review
"Great option for staying just outside of DC"
Stayed here for our visit to DC. The Metro stop is about three blocks away. There is an option to walk through the Crystal City mall which takes take you to the Metro so you are not exposed to the elements. The shops in the mall close at 7 but the mall is open to allow foot traffic and it is very safe. Security is always present. As the for the hotel, […] it delivers as promised, not over the top great, but then again nothing awful that would keep me from staying there again. Slight stale, musty smell upon entering room, but found it very clean. Air conditioner was a little noisy but not over the top. Wifi was in room and free, found it to be above average speed for navigating. Stayed here because the parking costs for similar hotels in DC were outrageous (over $30 Per Day) here was more reasonable at $21 per day. For the price point I don't think any place was offering free parking in the surrounding area. Staff was courteous and allowed us to use parking deck for a few hours beyond our checkout without incurring an extra charge. That allowed us to load the car and hit the museums for most of the day. Room has a small refrigerator which comes in handy for leftovers. Read moreGenuine Hotels.com guest review
"Pleasant and Convenient"
The people at the desk were pleasant and helpful with most everything we needed. The pool was clean & refreshing. The breakfast prices were reasonable and the waitress we had was cheerful and eager to please. Convenient to the Metro. All in all, delightful stay.Genuine Expedia guest review
21 dollar parking is crazyGenuine Hotels.com guest review
"Great one-night stay"
Great location and comfortable room. Only drawback was some construction going on outside at the time. Overall very good though.Genuine Hotels.com guest review
"I am sure there is better places to stay..."
It appears the hotel is under construction, if we weren't hearing that, it was planes, or it was someone in a different room using the facilities. Not to mention the hotel entrance isn't clearly marked at the street. The hotel staff themselves were extremely helpful & polite. We were supposed to stay 3 nights. However after the first night we checked […] out. Read moreGenuine Expedia guest review
Response by Crowne Plaza Washington National Airport Dear Jen: Thank you for taking the time to leave your feedback on your stay with us. We are sorry to hear you were disappointed with your stay and chose to check out early. I would like to apologize for the noise due to our construction. We are taking the time to update our entrance so guests have an easier time arriving at our hotel. We want guests to feel relaxed and at home even as they arrive, and this renovation should do the trick. I will also report the noise you heard from other rooms to our management. We are happy to hear, however, you found our staff helpful and polite. We hold our team members to the highest of service standards, and we are always happy to hear when they are succeeding. We hope you will opt to return to our hotel once we have completed our construction so you can see the difference our renovations have made. Best, Libby Vertz Guest Relations
Hotel was in a good location near Metro - about 1 block and 1/2 away. i would stay here again....Genuine Hotels.com guest review
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