Hilton San Francisco Downtown/Financial District - San Francisco 37.79503, -122.40486

Quality of service is not very good at all. The front desk is always busy and never picks up the phone or never bother to even look and ask whether we want anything or not. We are not sure whether our accommodation included breakfast or not. There is no proper explanation of this by the front desk. Thehouse keeping are all over the place and keep knocking the door or opening the door with their master key even though we are there and even though the checkout time is 12.00 noon. All in all, I will be happy to go to a smaller hotel and be treated like a customer rather than wait in long queues for getting a serve, that too after paying a fortune for the stay. Not at all impressed...

The hotel staff was very helpful. The rooms were nice but the bathrooms would smell of cigarette smoke in the non-smoking room. The first night we had to be moved at 1:00 a.m. when we came back from being out on the town because the entire room smelled like cigarettes.

The hotel itself is great for the price you pay, the service and room condition is great. The neighborhood is not great, it's dirty and crowded, no way to get anyting out of the surrounding restaurants and businesses. The parking is conveniently located across the street but you have to pay everytime you get in and out, makes it an expensive parking fee overall, it would be a good idea if hotel guests can just pay a flat rate per day instead, the cost of the parking makes up for the relatively lower hotel rate.

On check-in, I was given a non-king room (I had reserved a King bed). The whole floor smelled like stale smoke, even though it was "non-smoking", the toilet had been used (and not flushed), there were no amenities, except for the already used soap on the sink. One of the towels had already been used, and there was something resembling a large hot-chocolate stain on the window shade. The bed even looked like someone had slept on it (without sleeping in it). When I lifted up the phone to call management, the phone didn't work. I got the worst room in the building, I'm sure of it. With that said, once i told management about the condition of my room on check-in, they were very responsive. I had a much nicer room the next day, with a great view and they gave me free breakfast for the remainder of my stay to make up for my the inconvenience. The rate for the hotel was good, but the parking is a bit expensive ($40/night). The location was good, close to China Town and North Beach.

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Great hotel, within walking distance to everything and better priced then others.

Great room for the money

I was amazed with the price I got for this hotel on a holiday. As expected, the service was outstanding. Close proximity to the financial district and China town provided excellent opportunity for visiting various interesting sites by foot without even taking the car out of garage. Before booking the hotel I learned that the hotel parking costs around $47 a day. I parked a block away and paid only $24 for each 24 hours.

We had a great view of the coit tower and bay from our room. The room was clean, well decorated and bed was very comfortable. We were right next to china town and the financial district. It was an eight block walk to union square but we knew that when we booked the room. The pool and hot tub were closed. That was our only disappointment.

Nice place to stay. Our room had a great view, becasue they upgraded us. Our daughters room did not have a view.

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The room was redone and modern. It was clean and quiet. I think because this hotel is not right in Union Square they try harder. I found this a great deal.

The hotel was nice for the price I paid. The room was comfortable and the bed was especially comfortable. It wasn't so much a romantic type hotel, no spa or pool, very small bathtub with a stopper that didn't work, and a pretty terrible veiw out of the window so if you, like most of the occupants, are on business or on a flight lay-over it is a nice, pleasant, quick stay. It's within walking distance of North Beach and Chinatown. If you are trying to have a romantic weekend, I would probably choose something nicer in a different area.

Really no flaws expect parking a thirty dollar charge for vallet or 25 for self park... luckly there were public parking garage near by

The hotel was in a great location for transportation to the tourist areas. It is in financial district and within walking distance to the brewery and some warm and cute restaurants. You can take the bus anywhere from just behind the hotel. I do not like to stay in the "hustle" of it all, so this was perfect. The hill is a very steep 2 blocks to China Town and the trolley, but not too bad.

Great value for money and the staff were great

Would have been good to know before booking that there is construction happening next door in the middle of the night. At 2:00am, I discovered why there were a set of ear plugs on my night stand.

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The hotel was a nice hotel, but the room was small for the price paid. After staying in another hotel, I felt like I was in a sardine can. The beds were comfortable though and the location was just OK. I would have preferred to stay closer to union square versus china town. Parking was $47, which we knew about, but there was a parking tax of $7 added to that.

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Positives: 1. Easy check in and out 2. Central location 3. Comfortable bed 4. Spacious desk 5. Plenty of natural light Negatives: 1. Mediocre personal service 2. Rooms not very soundproof Overall: Great value for leisure/business if you get discount.

the stay was great and very comfortable, the only thing that bothered me was the $30.00 parking fee to park in there garage under the hotel. but other than that it was very pleasant. thank you.

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walk to Chinatown, Macy's, or Broadway!

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Good location, clean and very good service.

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It could have been bad luck on their part but I didn't have a good experience here. When I checked in around 8 they told me that they didn't have any rooms because a bunch of guests had been granted late checkouts. They told me they could either give me a smoking room in an hour or a non-smoking room in 3 hours. The manager told me she would call when the room was ready, but she never did. So I ended up in a smoking room despite waiting the 3 hours. Maybe this is unavoidable if you run such a huge hotel, but I feel that a reservation means that you should get a room if you check in at a reasonable time. The manager offered me some free drinks and breakfasts but couldn't adjust the rate.

The room was very comfortable--especially the bed. We had great views of the Bay and Coit Tower. I totally recommend it.

This hotel is very very nice, but it is in the finicial district so if your not there for business there is not alot open on weekend around it. but very easy to get to from the bart and very easy to get on trolly to get to the warf.. oh and the bed's were awesome!!

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I expected the hotel to show a lot more "miles" on it. I was very please to find my room clean, fresh, and modern. I had business at several locations in Chinatown and within the financial district and was able to walk to all locations. I would stay here again for my business travel.

First of all, they will charge you $30.00 for parking when you stay at their hotel. If you drink their bottled water in the room ,you will be charged. If you want to watch TV, they will charge you for it, that means just the news!!! Movies are $14.99.... You can hear everything next door... When making your reservations, if you want the city view??? ha its a joke its nothing more then roof tops of old ugly buildings..... It was the worse place we ever stayed at...Sleep in your car.

Hotel was great! Clean and packed with amenities. One of the better hotels within the neighborhood.

Size of bed requested at booking was not what I got when I checked in. Bathroom malfunctioned during my stay and had to be switched to a dffferent room, which vase very inconveinent for me. Bathroom shower heads are not high enough. You have to pretty much bend down to get your head wet during a shower. It's just high enough for someone who is 4 feet tall! No hot water for one of the days I was there.

my daughter and I had a fabulous time. We live about an hour away but circled the city streets for about an additional hour, SF can be confusing, one way streets and all, luckily my daughter has a cool head. The comfort of the beds, we each had a full/queen to ourselves, was wonderful. I have now purchased hotel style linens to duplicate the feeling of sleeping on a cloud. Worth the price for last minute accomodations.

I try to stay at the Hilton on Kearney when I travel to the city. I love North Beach and all the great restaurants! Definately will be back!

Superb location, wonderful views from. The man checking us in at the front desk was inatentive and not very friendly. However, the hotel was beautiful and clean.

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Rooms are small, and the parking lot is very small. It's difficult to get your car in and out. Valet parking is very expensive, but that may be typical for downtown Sanfran.

We loved the hotel. It was central to everywhere, be it China Town, muni,bart,shopping. One bock over they had 24hr. parking for only $24.00! You could leave your car and keep your keys and come and go back whenever you want to get things from out of your car. It was a safe place to leave your car also! Room was nice with great view. Service was excellent!! We will stay here again.

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We had a room on the top floor and the view from our room was gorgeous! Coit tower, the bay,the city, all right in front of you. I could not be sure if every room on every floor has such a spectacular view, so I suggest taking a room on a higher floor. The room itself was not too special. It's clean enough, but nothing unique. But as I said, you can't beat the view. The hotel parking is not cheep. About $20 for self parking and about $35 for valet parking. I did not use the hotel parking so I don't remember the exact price for the parking. Although the hotel claimed to be 100 percent smoke free environment we could smell some smoke odor everywhere at the hotel, even inside our room. But anyway we were happy to stay here because of the view. WiFi did not work inside our room,despite they offer the service.

When we arrived the staff was friendly, but when we got to our room it had an obvious smoke smell. The hallway to the room was even worse, but the room and the bathroom and a definite smoke odor. We called the fron desk to change rooms and they told us that they did not have any more rooms for the price we had paid. We would have to upgrade to change rooms. When we argued they said that the hotel was overbooked and they couldn't change our room. However, our friends arrived later that day, without a reservation, and miraculously, the hotel had an available room for them. Nicer than ours, at the same price.