Four Points by Sheraton San Diego Downtown - San Diego

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Genuine Hotels.com guest review

Clean hotel, friendly staff and good location. Will definitely stay here again.

Genuine Hotels.com guest review

A very welcoming and comfortable stay, started off by one wonderful Mr. Luke at the reception. Fine hotel, very hospitable staff, will stay again and recommend to all.

Genuine Hotels.com guest review

Comfortable, clean and quiet room, good staff at front desk but not enough of them. Room service was fast but the worst food I have ever had. Hotel was a $10 cab ride (inc tip) to the Gaslamp district. And it is not cheaper to park in the $5 parking lot across the street as some people have said because it is $5 every 9 hours which works out more expensive […] than just paying $17 for the night. Plus you have to remember to add more money to the ticket. also they forgot to charge us for parking so we were ok with it. Read more

Genuine Hotels.com guest review

Customer service is terrible. You don't even get the room you book.

Genuine Hotels.com guest review

Very polite and professional front office and cafe staff.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel great. You said they had airport transportation. It started at 7. That does not help guests who have flights at 6. It cost me an additional $15 for a taxi. Not happy!,!

Genuine Hotels.com guest review

Very nice hotel. I chose it because of the brand and the free airport shuttle. Although the multi- outlet did not work, the stay was very good.

Genuine Hotels.com guest review

The room was amazing. I called and asked if it all possible they would be able to accommodate a higher level room and upon my check in I had an amazing 14th floor room with a view of the harbor. They provided me for being a member... 2 COMPLIMENTARY bottled water. They also gave us an extended checkout.

Genuine Hotels.com guest review

Comfortable room and beds. Recommend instruction on the air conditioning / heating unit which was old and was no longer controlled on the unit itself but by the thermostat.. We had to call the staff to figure that out since it seemed to be broken.The staff was accommodating giving us a higher room and on the non - freeway side, so noise was no problem, […] but I wonder about the rooms on the freeway side?The hotel is within walking distance of both downtown and Balboa Park but the immediate neighborhood is a bit sketchy. Information on buses would be useful, especially at night. Read more

Genuine Hotels.com guest review

Great service. The entire staff was smiling and friendly. They had delicious fresh baked cookies, coffee and tea when we arrived around 6pm to check in. Check in and check out was super quick. The beds were comfy and the rooms were clean. We had a great view on the 15th floor. I also forgot to pack my iphone charger and my phone was close to dead so […] I asked if they had one to lend to customers. They didn't but the hotel supervisor at the front desk had his personal phone charger with him and offered to charge it for me in the back office. Because of him, I had a fully charged phone while on vacation. I was very grateful for his hospitality. Read more

Genuine Hotels.com guest review

This hotel so inconvenience room is small , bath room plugs ,water from toilet flood all over .happend to me 2days of my stay so bad. I never go back that hotel ever again

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room size was great

Genuine Hotels.com guest review

Went with my family of four. The hotel is clean and so are the rooms. Comfy sized beds and nice size room for the price. Service was mediocre, staff wasn't friendly. We were a bit lost at check in and a staff member was rude. Location is good because it's in the center of it all; zoo, sea world, little Italy and gaslamp. Parking is $17/ night but there's […] a $5 parking across the street if you want to save $. Read more

Genuine Hotels.com guest review

The room was clean, but when trying to take a hot shower the pipes make sooo much noise. The pool is an embarrassing size, and parking is a little less than desirable( small spaces and requires you to walk around to the front of the hotel to get in hotel) .

Genuine Hotels.com guest review

Not Pleasant. The 7th Floor was so noisy with people to all hours in the night. We did not sleep well at all. When I spoke with the front desk, they said they did have some reports, and why did I not call. I said the people were very routy and did not want to stir the pot if they knew who reported it. When they said they had reports and did nothing […] anyway I was happy I did not waste my time in the evening having to just deall with it. We left the following morning. We stay at the Sheratan and this was our first poor experience. Read more

Genuine Hotels.com guest review

This Hotel is in good condition with friendly service and close to civic center and Little Italia

Genuine Hotels.com guest review

We really enjoyed our stay. Would definetly return!

Genuine Hotels.com guest review

The arrival to the hotel was perfect. The shuttle picked us up from the airport within minutes of arrival and we were brought to our room, which was still being cleaned. Not an issue because they accommodated us by placing our belongings into the back office. The hotel stay was acceptable because I was going in and out of the room, waking up early, […] focused on my business in San Diego. When I actually had time to relax and spend more time in the room, I recognized that embedded into the bed and carpet was a cigarette smell that was awful. My other complaint was that when I wanted to arrange for the shuttle to the airport, the front desk people did not accommodate me as I thought they would be able to. They told me that the shuttle service was hourly instead of when I was ready, which led me to take a cab to the airport. The other main detractor to the hotel was there was a tent row, of homeless, behind the hotel that made me nervous to walk around. Read more

Genuine Hotels.com guest review

Food at the restaurants needs work on

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is conveniently located right next to the I-5 entrance, Balboa Park, and the Gaslamp district. The hotel was nice and very clean. The workers were friendly. The only complaint I have is that they charge $17 a day for parking and that wasn't mentioned during the reservation. They also do not have microwaves or refridgerators in the room. I […] would stay here again. Read more

Genuine Hotels.com guest review

Great Location to move around the city. Neighborhood a little rough.

Genuine Hotels.com guest review

Very clean, comfortable room and bed, convenient location within walking distance to downtown and gaslamp district, and easy access from highway. Stayed on 8th floor and couldn't hear traffic.

Genuine Hotels.com guest review

The Staff is very helpful and they provide great service

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall, I would stay there again.

Genuine Hotels.com guest review

Not really a bad place to stay for an overnight stay.

Genuine Hotels.com guest review

Close to Gaslamp was nice.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Look it, it's cheap and in the city. If you expect more, you're dumb. The rooms are small and the cable sucks. Trays of food were left in the halls for over 24 hours. I won't stay here again, however, I will say that for the price, you are right near the city.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent friendly warm atttention and service by yuor staff.Room was clean and welcoming. Easy freeway access to and from your hotel.definately stay here again

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Clean rooms with soft sheets & comfortable beds. Towels were a little rough. Close proximity to Little Italy & Gaslamp district. Downtown area so no scenic views. Delicious breakfast, although a but pricey. Small dining area & "lobby" with limited seating. Great place to stay overnight when seeing the sites of San Diego.

Genuine Hotels.com guest review

The restaurant bar was self serve sub standard for this type of hotel.

Genuine Hotels.com guest review

I had requested a room with a microwave and a refrigerator. I was told each day that I'd receive one, when I left three days later I still didn't have either. I requested a room on an upper floor. I was given a room on the third floor.

Genuine Hotels.com guest review

the stay was very nice and they were over accommodating. the only problem was the breakfast tag was not picked up the night before but the manager gave us 20% to offset the cost. Rooms were very clean and well maintained.

Genuine Hotels.com guest review

Your staff Waldo friendly and helpful. Will come again

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

GREAT CUSTOMER SERVICE!!!!!!, FOOD GREAT. GREAT LOCATION, WE STAY THERE ALL THE TIME.

Genuine Expedia guest review

The staff is very pleasant & helpful. Very close to everything we needed to do. Easy on & easy off the freeway & streets to anywhere. Walking distance to the Gaslalmp district, Little Italy, etc. One concern is the parking. Undergound parking is very limited with small cramped spaces for small cars, difficult to maneuver if you have a midsize to large […] vehicle or truck. If you are relegated to the top parking level (no cover), there is no elevator access, so a handicapped person may have to be left at front entrance, while the other person parks the car. We were not made aware of this. We walked around for a while then took the stairs. We inquired about elevator access & at that time were told there was no elevator just exterior steps to the ground floor (1 flight). The other really isn't serious, just a little discomforting. The door to the bathroom is a sliding opaque glass door. Because the door does not shut, but just slides across, sounds & light filtered through the sleeping area. Late at night can be disturbing for a light sleeper. But if you are a sound sleeper, there is no problem. We've planned to return. Read more

Genuine Expedia guest review

The hotel is in a great location. Very clean, comfortable and modern look. Great if you have kids. The room was very spacious.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great and friendly staff, went out of the way to assist. Just a short walk to the Little Italy area of San Diego where there are many restaurants. This hotel is one of those older Holiday Inn circular buildings you find in many cities, but it is in good shape. Got a great price on this place and it was well worth it when you compare other locations […] in the area. Read more

Genuine Expedia guest review

We reserved for 1 day by mistake, we need it 2 days. 2/4, should be 2/4 & 2/5. we came back from our meetings with the supplier, and we were impended from entering the parking lot, the person at the desk said we had reserved for 1 day only, and they did not want to let stay that night, they were booked.They gave us the luggage and they said it was complete.When […] we got in the other hotel I've realized i was missing 1pant, 1 shirt a my pajamas, I called and they said to pick the clothes next day, I went next morning and they said they found nothing, after insisting, the 3rd time they found it.rude treatment on part of your personnel or company policy. Besides you charge the parking lot. Read more

Genuine Hotels.com guest review