All around pleasant stay.Genuine Hotels.com guest review
What a great place for a staycation!! The view was incredible and the room was beautiful. The parking is snug but awesome place to stay.Genuine Expedia guest review
"10 days downtown"
hotel is located well-near everything esp. Little Italy. Downside is busy intersection which can be dangerous when walking. Very helpful staff and clean, pleasant room. Bonus was the complimentary breakfast on the top floor overlooking the city. Hopefully, they will clean up the area around the hotel. We thought it was a good value.Genuine Expedia guest review
"not what i expexted..."
Hotel staff wasnt very friendly. It seemed nice on the site but its reallly not what it seems. It was okay, nothing fancy or nice. I wouldnt stay here again.. same quality as a motel 6.Genuine Hotels.com guest review
I didn't know the hotel didn't have a restaurant. There was a pizza place two blocks away and although I as a bit reluctant about walking at night I tried it. I was glad when I got back to the hotel. The shuttle to the airport was convenient and prompt as I had to take the first scheduled depart time due to an early flight. Hotel front-desk personnel […] was friendly and helpful. While in the room I could hear everything from surrounding rooms. I was in the bathroom and could hear someone drop something in the next room. The view from my room was great. I could see the bay. Read moreGenuine Hotels.com guest review
"It wasn't horrible but wasn't good either."
No jacuzzi pool was outside through front door. Food was inconvienient on too floor and it was a cold hard boiled egg and cereal. I wont come here again.Genuine Hotels.com guest review
"It is an average hotel."
We spent one night and it was ok. I wasnt impressed for the hotel. it wasnt expensive. Reception wasnt worried about turist.Genuine Expedia guest review
"The worst staff and the worst customer service"
I would never book through hotels.com and I would never stay at this Sheraton four points. Its more like 1/2 point. I booked through hotels.com from 3/3/ to 3/6. When I arrived, the hotel did not have my booking and they had no more room. I looked around the lobby for a while and it was dead and dirty. Staff did not even attend to my midnight flight […] and never followed up to help me check in. Never stay there again. Read moreGenuine Hotels.com guest review
The hotel itself was nice and I liked my room. The building definitely needs more and better elevators – there are only 2 for 16 floors, and several times I was sent on a journey in the opposite direction of my destination. As for the stairs, they come out on a weird loading dock, which was just awkward. The immediate area around the hotel isn't amazing […] (and there are plenty of sketchy folks camping out under the freeway nearby), but Little Italy is just a few blocks away and the water and the Gaslamp Quarter a few blocks more. Enjoyed the stay overall! Read moreGenuine Hotels.com guest review
This hotel is well located. It's a short drive to the zoo and Balboa Park. It's also within walking distance of a number of restaurants. Expedia needs to update their info . Parking is $20 a night, not $17 as posted. Breakfast was disappointing.Genuine Expedia guest review
"One Night Stay"
Staff not very friendly. Breakfast was a chore. There was one toaster which averaged 4 mins per person. There were no trays, and the staff could not even provide salt and pepper packets. I paid to much for poor service.Genuine Expedia guest review
There was construction going on so the restaurant was closed, which is fine, but we couldn't even order a soda from room service. The ice machine was broken on our floor, and the one below us. And parking should not be $20 for a subpar hotel, i would expect that price from a really nice hotel.Genuine Expedia guest review
Hotel was conveniently located walking distance to Little Italy and a short cab ride away from Gaslamp Quarter.Genuine Expedia guest review
"Great Location but Close to the Interstate"
Great location near the airport but our room was next to a freeway ramp and even leaving the air con on continuously did not drown out all of the noise. $20 for guest to self-park seems a little steep.Genuine Hotels.com guest review
"Good downtown location"
My room was well appointed, tastefully decorated and very comfortable. There was, however a musty smell in the room. After taking a shower, there was some water on the floor and when I wiped it up with the bath mat, the mat was very dirty as if the floor had not been cleaned in awhile. The breakfast was nice with cereal, fresh fruit, breads, hard boiled […] eggs, coffee and juice. Parking was inside, but be aware that they charge a whopping $20 a day to park on top of the room rent and additional fees, so the hotel appears to initially charge reasonable rates, but with the extra fees quickly becomes a lot more expensive. While it may not be my first choice, I would return if my first choice was not available. Read moreGenuine Expedia guest review
"Perfect Downtown Hotel"
Loved Staying Here, Close To Everything, Hotels Very NiceGenuine Expedia guest review
"Great value for downtown San Diego hotel!"
This hotel is a great value for a clean, very comfortable hotel right in downtown San Diego!! Underground parking is easy, beds are comfortable, continental breakfast was a nice bonus, front desk staff was friendly, welcoming and very helpful!! Leave your car and take a taxi to your destination! Approx. $7.00 fare and only a couple of minutes, one way […] from hotel to heart of Gaslamp. Well worth it!! Read moreGenuine Expedia guest review
"Lower price than most but not much else"
Although the location is good relative to downtown and local attractions we experienced four major problems. - Very poor internet access - No laundry room - Unimpressive breakfast buffet and facilities - High parking fees The contact with the staff was minimal but good. The room was clean but unimpressive.Genuine Expedia guest review
I needed to stay over in San Diego for one night after working late in the area. Arrived to be told the parking was already 'sold out'. I've never experienced that at a hotel before. Having a lot of equipment in the car and luggage - as one does when arriving at a hotel! - I was told to park on the street, or try a couple of other lots. No offer to […] help unload and park the car, take the keys or offer any valet service. In all my years of travel I've never known a hotel to not have parking available. The staff weren't very accommodating and even though they had short-term spaces clearly available, would not be flexible and allow those spaces to be used. The hotel itself is fine but not in a good area so it was not ideal to have to park a couple of blocks away and walk back at that time of night. Read moreGenuine Expedia guest review
"Its just ok"
It looks a lot nicer than it is. It comes off as a budget hotel and given the fact there are a number of boutique hotels in the area for around the same price I would probably look elsewhere next time. It is very conveniently located near I-5 so access is easy.Genuine Hotels.com guest review
"Hotel service is no good"
NOTE: When booking this hotel, we were not told that the shuttle service ends at 9:30. Completely unprofessional.Genuine Expedia guest review
It was OK. Not as luxurious as advertised. Older hotel due for some upgrades. Rooms were clean and neat. Probably wouldn't stay here again, but it served is purpose.Genuine Hotels.com guest review
Worse hotel ever never going back nothing like the picture on line totally ugly plus they charge 20.00 for parking witch is not fair to much noise plus the hotel is in a really bad area not safe for kids.Genuine Expedia guest review
Nice room with a good view of the bay. Close to gaslamp. Would stay here again.Genuine Hotels.com guest review
"Good hotel; bad parking"
A tall round building next to the freeway. Less expensive than other downtown hotels of this caliber because it is a few blocks out from the heart of downtown and ocean. View of harbor is somewhat limited because recent highrise construction has blocked part of the view. Undergoing renovation right now so the lobby was limited to one desk and there […] was no restaurant. I am sure it will be nice when it is done. Smallish but nice rooms, very comfortable beds, free wifi. However, parking is an extra $20 day and the cramped underground parking structure is horrendous. I would not stay here again if I had a car, but if arriving by plane/taxi/bus it is fine. Within walking distance of the trolley and Little Italy and waterfront (Star of India and Anthony's Restaurant). Even with a compact car it was extremely difficult to maneuver into the tight spaces and while I was there someone swiped my rear fender and bumper (thankfully he left a note on the windshield and agreed to pay for the repair). Read moreGenuine Expedia guest review
Not happy with the check-in service. When we arrived @ 11:30 p.m. we were told they did not have the room we booked available for us and was going to place us in a room w/ 1 king size bed (we have 2 kids). After talking with mngmnt, we were able to get a room w/ 2 beds. Room was nice but neighborhood was terrible.Genuine Hotels.com guest review
"A nice stay"
I had to get the room day of and I got one of the last available room. For a hotel at capacity they were super attentive and responsive to needs. I had an excellent stay.Genuine Hotels.com guest review
I never leave reviews and felt compelled to this time. Not satisfied with experience. The hotel smelled of old cigars and my room of urine.Genuine Hotels.com guest review
If you are looking for the WOW factor you will not get it here. The interior lacked any decor at all and the grounds were all concrete. Not even potted flowers, plants or trees. Not at all inviting. However the receptionists were kind and friendly. Our room on the 12th floor looked recently remodeled and was clean....floor, walls, drapes, bedding, everything. […] Water pressure and temperature was good. The double beds are barely large enough to accommodate 2 adults and were hard. Pillows were too squishy and soft. HVAC unit was too noisy to run while sleeping, I finally got up to turn it off. Parking is too pricey but we were not charged since the wifi would not open any web pages while in our room. The lobby and breakfast area were clean also despite the fact that there was construction taking place. Read moreGenuine Expedia guest review
"Easy check in"
Easy check in. Need to check in early to use garage parkingGenuine Expedia guest review
"Not a value to Hotel Name"
From checking into a miniature lobby to parking for small cars only with limited room. The room is very small and really looks like a motel 6 room with half the size. Room service food throughout hallway, I guess no one picks up.Genuine Expedia guest review
One of the best places I've stayed not to expensive and not to cheap! Would love to stay there again next time facing the ocean instead of the freeway! But wasn't there to stay in the room all day but room was very clean and very nice and tidy!Genuine Hotels.com guest review
"Comfortable bed, nice view"
Very nice hotel, close to cruise ship terminal and airport. Would stay here againGenuine Expedia guest review
"Close to airport"
Was there only overnight between flights. Close to airport liked shuttle serviceGenuine Expedia guest review
"Beware of hidden fees"
The pictures were nice, but the surrounding neighborhood was not ideal for travelers. If you miss the small driveway leading up to the hotel, you are automatically on the onramp to the I-5 freeway. There were people living on the streets in tents right next to the hotel. Once when we were exiting the hotel, there were people urinating on the street. […] The biggest issue for us was the parking fee: they charged a lot for overnight self-parking at the hotel, with very limited number of spaces. Should you be unsuccessful in locating a spot overnight, the front desk said that you can find parking on the streets. We would not recommend going walking around after dark. Sound proofing was not the best in the room: we could hear others' conversations. The bathroom felt too dark. We woke up to the sound of a jet taking off overhead around 6:45am. The room itself was clean and well maintained, and the view (on the 11th floor) was nice. It's worth the ask for higher up rooms. Read moreGenuine Hotels.com guest review
"Just a nine dollar taxi drive to restaurants/ bars"
They helped us with all our luggage to the room. when we weren't ready for housekeeping in the morning they picked up our trash and gave us new towels at night time. Got our room service correct every time.Genuine Expedia guest review
"Close to gaslamp"
Had a clean and comfortable room for a great price!Genuine Expedia guest review
Messy, noisy, no viewGenuine Expedia guest review
"Promised Bay View....."
The room had more of a city view rather than the bay view promised.Genuine Expedia guest review
"Round we go"
Nice little hotel. Simple. No frills. The beds were extremely comfortable for a hotel and we liked the view the round building gave. The parking and surrounding area can be a little confusing since there are many one way streets and that can be hard on someone not familiar with the area, but it's closeness to little Italy was a great attraction.Genuine Hotels.com guest review
"Close to the downtown and Zoo"
Overall stay was pleasant. We stayed around the X-mas time, so the hotel was pretty much booked completely and it was difficult to find the parking. Note that they charge you a hefty $17 parking fee though.Genuine Expedia guest review
"San Diego Airport Nearby"
Was booked for my Brother and it was close to the Airport for him to drop his wife off to make her flight. He was quite pleased with the Hotel. Do recommend the Hotel but unfortunately the parking is a bit steep and that was the only downfall.Genuine Hotels.com guest review
"Loved staying here!"
Location was close to SD harbor and all the imp sights and restaurants. Hotel itself was very well maintained. The room was in great condition, TV had HD channels & free wifi. They even upgraded us to a city view room which was wonderful. Front desk was quite friendly, helped us with take out menus that were open late. Parking is not free but for the […] room rate it was reasonable. Their breakfast was also pretty good. Recommended! Read moreGenuine Hotels.com guest review
Renovations won't mean anything if service isn't improved.Genuine Hotels.com guest review
Staff were not trained well, nor were they friendly. Room service dishes sat in hallway for days. We were penalized for using Hotels.com, proper points weren't given, credit card was charged twice. Hotel is next to freeway, great for travel, but a shelter area for homeless. Hotel construction, traffic and housekeeping make for a sleepless night all […] together. Upon leaving hotel second to last morning to go shopping, we asked housekeeper for service. She never replenished the coffee or towels left in tub. Overall, won't recommend and should NOT be a part of amazing Starwoods program. Hugely disappointed Read moreGenuine Hotels.com guest review
"Nice-looking room, good location."
Stayed on the 15th floor. The room was remodeled and looked new. The bathroom had a nice style, and the Wi-Fi internet was good enough to stream movies. The 5 freeway entrance is literally next to the entrance, which was great, and it is close enough to Little Italy to walk. It was about 5 minutes to drive to the Gaslamp district. We would definitely […] stay there again in the future. Read moreGenuine Hotels.com guest review
The hotel was clean friendly and everything you need. The homeless outside the (next to the property) is a little unsettling. If I had not used the "hotel" third party for reservations, I would have given this stay all 5 ratings. Paid for 2 nights stayed 1. Due to "non-refundable" status (my error for using them) I lost the money. The staff were friendly […] and polite "Rachel" was excellent going above and beyond with our questions and giving us directions. Read moreGenuine Hotels.com guest review
The hotel room was very clean, but compact. The location was ideal for my purpose: however, the parking is not good. The parking spaces are too small and there are not enough spaces for the guests.Genuine Hotels.com guest review
Front desk couldn't locate my hotels.com reservation, had to wait for them to "find" it. Room was comfortable and clean. Restaurant had items on the menu that they didn't have.Genuine Hotels.com guest review
"Shuttle bus runs every hour on the hour"
shuttle bus run only to the airport not to the convention center or surrounding areasGenuine Hotels.com guest review
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