"Solid stay for leisure trip"
A one-night stay. Comfortable room, my only complaint would be the older style shower fixtures which didn't allow for water flow/spray adjustments. Otherwise, it was convenient to where I needed to be and had several shops and restaurants right across the street, including a pharmacy, which came in handy.Genuine Hotels.com guest review
The staff at both the front desk and restaurant were very friendly and helpful. The hotel was clean and had all the amenities expected. Definitely recommend this hotel and will stay here again when we travel to this area.Genuine Hotels.com guest review
"Very nice place!!!"
My family was made at home from the moment we arrived. I would stay here again in the future if needed.Genuine Hotels.com guest review
Although parts of the hotel I was in was old, the room was updated and clean. The bed was super comfy. I would stay here again.Genuine Hotels.com guest review
The hotel was nice I was displeased that I had to pay extra $10 for the queen beds that I requested. I would greatly appreciate a refund of the extra charges I recieved for the queen bedsGenuine Hotels.com guest review
"Not a 3.5 star rated hotel"
Long line at check in without extra staff- took forever 2nd day- no toilet paper was stocked, no coffee or tea stocked Not very clean Outdated bathroomGenuine Hotels.com guest review
Bad experience at check inGenuine Hotels.com guest review
We enjoyed the friendly staff and the comfortable rooms and great location.The only change we would suggest is to not keep it so cold in the lobby and other common areas.Genuine Hotels.com guest review
"Every thing I expected from Sheraton"
Efficient, courteous staff. Clean,comfortable and quiet room.Genuine Hotels.com guest review
Once we wanted to spend one night of our honeymoon near San Francisco, and from the pics online this hotel seemed perfect. We arrived late at night, and since there was essentially no signage on the main road we passed it twice. I called to ask for directions or landmarks and the girl at the front desk couldnt even manage to tell me which gas station […] it was next to...there are about 4 in the immediate area. And whem I asked if she could be a little more specific she said "its next to a gas station, other than that I dont know what to tell you." Once we finally arrived, the same girl directed us to the wrong side of the hotel so it took forever to find our room. (There was a much more direct route). The room itself was pretty sad....very dated, dingy, not well maintained. ..pretty much the opposite of the advertised pictures. I also paid for a king room and got a double queen. Overall...complete disappointment. I usually love Sheratons, but now I dont know that I will be back. Read moreGenuine Hotels.com guest review
"Easy access from freeway, but still quiet"
Nice, average Sheraton. Room was large, clean & quiet. However, much to my surprise, I was told by the front desk that since I had booked on a third-party reservation (Hotels.com) that I was not eligible for the complimentary breakfast. Evidently only for full-price guests. Of course, I could select (and pay!) from the regular menu if I so chose. I […] only stayed at this hotel because it was very conveniently located for an early morning appointment I had the next day. Fortunately, there were also other options for breakfast nearby at the mall (Panera for one), as I was disinclined to give any more of my business to this hotel, given how they were categorizing and segregating their guests. Read moreGenuine Hotels.com guest review
The coffee in the restaurant was almost $5 apiece! Say what?Genuine Hotels.com guest review
Great location and good price for the area.Genuine Hotels.com guest review
Met expectation as a Sheraton hotel.Genuine Hotels.com guest review
"needs a facelift"
The hotel is aging and needs remodeling. We were sent to the back part of the hotel. The halls smelled of smoke and were shabby. We were asked to use the back entrance which in daylight was ok, but we returned to the hotel quite late and opted to use the front entrance. We reserved a king bed, went to our room which had two queens. When we requested […] a king room we were told that because we booked through a second party, no king beds were available. I would choose a different hotel. Read moreGenuine Hotels.com guest review
"We'll Be Back..."
After a few negative reviews, I had concerns. The check in was fast, polite and we were put in a room away from the freeway noise. The room was in great shape, except for the blackout curtains which need to be replaced. Also the wi-fi signal wouldn't connect to our iPad. We did not try the pool or the restaurant. A great night's sleep is what we wanted, […] and what we got. Thank you. Read moreGenuine Hotels.com guest review
i had had a really tough day, and then once checked in, I went into my room and discovered others were already there. lTo say I was "fried" is an understatement.Genuine Hotels.com guest review
"Hotel okay, rooms on the freeway way too noisy!"
Was told by staff at the hotel and Sheraton booking online there were no king rooms available. Booked the room on hotels.com because a king bed was available and the price was good. Thought we were getting a good deal. The room assigned on the second floor was next to the freeway and very noisy with cars and big trucks and a very disturbing police officer […] was pulling cars over with siren and loudspeaker. Would only recommend hotel if a room on the "quiet" side is assigned. Read moreGenuine Hotels.com guest review
"Overcharged me $400"
when you are a Hotels.com customer, you've paid for your room. You put your credit card down for incidentals, and hope that you never have any problems doing so. In short, you hope that what I am writing about here, never happens to you. I have been billed, without the benefit of even a phone call to me, over $400 on a room I never stayed in. My good […] friend stayed there, and says that the Four point's claim of $400+ damages for" two alledgedly destroyed end table lamps" is entirely unfounded. My friend and I do a lot of business with each other and this is the first time there's ever been a problem. We always trust what the other says. And Sheraton, meanwhile, cannot produce any photos of the destroyed property, as requested, and defers me from one department to another. They need to understand that the public sees them as being paid based on commission having to do with the ability of them to create sales for the company. Could this have evolved to become any way whatsoever they can increase their bottom line for the company such as taking advantage of customers not on site and making false claims? I think they need to watch their appearances. Read moreGenuine Hotels.com guest review
My first stay, the first room had no lock on the sliding door. The room I was transferred to had a sheet that was too small for the mattress. I woke up sleeping on the mattress with a clump of black hair next to me! I'm blond. At checkout I was told a mgr would contact me. That did not happen. I called 5 days later and was given a complimentary 2 nites. […] We stayed there 2 weeks later. Checked into my room and discovered the mattress had a queen size bottom sheet on a king size bed.Also the room safe did not work. The front desk sent people to change the sheet and fix the safe.The next morning I went to take a shower, no hot water! The boiler broke down and was not fixed for hours. The ladies at the front desk were great the mgr on duty not so. Overall I cannot recommend. This hotel. Read moreGenuine Hotels.com guest review
"Can't be beat at these rates"
You get a lot for your money here: very helpful and accommodating front desk; comfortable bed; good size room; nice common areas; good breakfasts; central location halfway between Sonoma/Napa wine country and San Francisco; lots of free parking and good strong free coffee out at 6:30am in lobby. No complaints.Genuine Hotels.com guest review
Nice hotel with a decent steak restaurant and welcoming bar. Interior could use a little modernizing, but I am sure it was spectacular back in 1984. Request a room that is not facing, overlooking or near the pool if sleep is on your itinerary. Drunken hot tub revelers at night and overexcited children in the early morning. Nice mountain views of surrounding […] Marin Hills, which are always nice,. A quintessential California hotel all in all. Read moreGenuine Hotels.com guest review
"Service needs improvement"
They put me in handicap room even though I booked regular room. I was supposed to be facing courtyard and instead was facing parking lot- so got to hear people talking loud, slamming car doors, and lights beaming into room. They also didnt mention that I was in room next to barking dog. So sleep was horrible. I told them my concerns and they simply […] told me I had a balance for breakfast and movie. Not even an apology! Wow, not good service at all. Thankfully hotels.com understood that this was not acceptable and they did their best to make it right. Read moreGenuine Hotels.com guest review
"Excellent experience here"
I loved the staff, the breakfast was excellent, pool and facilities were clean, towels were soft. Only improvement might be to increase the water pressure in the shower.Genuine Hotels.com guest review
"Great stay before going into The City..."
We drove up to visit San Francisco and we needed a place to stay before going in to the city. We enjoyed our stay very much, the rooms are nice and the restaurant has very good food, and lots of free parking.Genuine Hotels.com guest review
"Perfect for one night."
Clean rooms and perfect for a night or two on your way to Napa or surrounding areas.Genuine Expedia guest review
"Dated facility, right on the highway"
The staff were polite and were trying hard, but the facility is dated, the fridge was missing, someone was smoking in a nearby room and it stank up the hallway. The location right on the highway made it very noisy. There were a number of minor issues, they corrected them all but it was irritating to deal with.Genuine Expedia guest review
"Good location, comfortable bed, aging hotel"
The location is great, the room was clean and the bed was comfortable, but the hotel is starting to show its age. But a great value for the dollar - really!Genuine Hotels.com guest review
"Could have been a little better"
Hotel staff was terrific, room was clean and comfortable, but we felt like we were in the "discounted" room as the patio door looked directly into an ugly maintenance building. The door into the room was loose, and banged every time a door closed in our hallway, a real drag at 5amGenuine Expedia guest review
"Close to Marin Civic Center"
Visiting San Rafael to attend an event at the Marin Civic Center. Only about five minutes away so very convenient and reasonably priced. A very comfortable stay at a very reasonable price for the high quality of the facility. I read other reviews and one complained about the heater. My heater worked quite well. If I come through San Rafael again and […] need a room for the night, I will definitely book one at the Four Points and will not look elsewhere as I won't need to. Read moreGenuine Hotels.com guest review
"New Years Eve"
We wanted to celebrate the New Year away from home and we did just that. The Hotel was Beautiful and our stay was great!Genuine Expedia guest review
Decided to get a hotel for New Years, and decided on 4 points. Will be my last time staying here. It's not a bad hotel, but for the price there are better options in the area. The room was very cozy. Super small bathroom and small room. The best part was the free bottle of water.Genuine Hotels.com guest review
Horrible and outdated room heaterGenuine Hotels.com guest review
"lack of an important TV channel: MSNBC"
We are annoyed by being unable to watch MSNBC on the TV.Genuine Expedia guest review
"close to Smith Ranch where in-laws live"
Very nice, all personnel were efficient and friendly. Got early arrival with no problems.Genuine Hotels.com guest review
"Better than most"
The rooms were great, very convienent to walk to shops and coffee. Loved the free water in the rooms and gym. Gym was really small with very limited equipment - the only downside.Genuine Hotels.com guest review
I had to give this hotel a "terrible" in room cleanliness because there was hair left on the wall in the shower. Kind of gross to step into a shower and see that. Staff is excellent. Room comfortable.Genuine Expedia guest review
"Convenient and comfortable"
Extremely convenient - right off the 101 Freeway. Located near a shopping center with food, drink, restaurants, toys, cards, etc... Staff was friendly and helpful at check-in. Extended original one overnight to two, then added two more nights later in trip. Some areas of hotel noisier than others, but all very clean and well maintained. Did not use […] in-house restaurant, but the food smelled great and the other guests appeared to enjoy the fare and service. Not the cheapest place by far but, overall, the staff works hard to accommodate, so I would highly recommend. Read moreGenuine Hotels.com guest review
Room was clean but a bit worn with a chemical smell and amenities were lacking. No included breakfast.Genuine Hotels.com guest review
"Starting with the first day we had no TV."
There were dead batteries in the TV control. They came and fixed after we called two days in a row. Then the control worked but there was no signal. We called each of the next three days and if they came they gave up. Total incompetence and unresponsiveness. We were not offered another room or any explanation. Had it mattered more to us we would have […] left without paying and told our credit card company that we didn't get what we ordered. Read moreGenuine Expedia guest review
"Great quiet hotel with amazing restaurant"
Had a great meal with very special interaction with the chef on staff that night. He was very friendly and after talking to him for a while he decided to create us a special desert to finish our meal. It was amazing.Genuine Hotels.com guest review
"Near to children's home"
Good, that's why we have stayed at 4 Points many timesGenuine Hotels.com guest review
"Not up to $200 night hotel standards"
Heat did not work properly, toilet flushed by itself, back entrance uncomfortable No breakfast for $200/night?Genuine Expedia guest review
"Great location but rooms need refreshing"
Toilet flushed intermittently. Single pane windows let in vast amounts of freeway noise and November chill. Noisy window unit heater had one minute on-off cycle and confusing control panel. Maid left no washcloths or coffee for our second night. But... Staff is friendly. Hotel is clean and well located in central Marin.Genuine Expedia guest review
"Convenient location for appointments and services"
Would recommend the facility for meetings or other events. They had friendly and helpful staff who were responsive to our needs.Genuine Hotels.com guest review
The room was great. only issue I had was with the shower. NO WATER PRESSURE!!!!! otherwise great place to stay..Genuine Hotels.com guest review
Needs some serious updates. Bar and food not even available until after 5pm. Business travelers, not the place for you to crash mid-day. Rooms were good, staff very eager to please, just need to think more about amenities. Especially because there isn't much else around it!Genuine Hotels.com guest review
"Very nice place to stay."
The place is very quiet and peaceful to get a great night sleep.Genuine Hotels.com guest review
"My new go to spot"
Nice location off the freeway. The rooms nice with a decent view, front desk is friendly. Room service food is good and portions are generous size. I'll be backGenuine Expedia guest review
That was the most uncomfortable bed I've ever slept in. I don't have back problems but my back and my shoulders are killing me From the bed. The staff was very nice but I would never stay there again.Genuine Expedia guest review
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