The coffee in the restaurant was almost $5 apiece! Say what?Genuine Hotels.com guest review
Great location and good price for the area.Genuine Hotels.com guest review
Met expectation as a Sheraton hotel.Genuine Hotels.com guest review
"needs a facelift"
The hotel is aging and needs remodeling. We were sent to the back part of the hotel. The halls smelled of smoke and were shabby. We were asked to use the back entrance which in daylight was ok, but we returned to the hotel quite late and opted to use the front entrance. We reserved a king bed, went to our room which had two queens. When we requested […] a king room we were told that because we booked through a second party, no king beds were available. I would choose a different hotel. Read moreGenuine Hotels.com guest review
"We'll Be Back..."
After a few negative reviews, I had concerns. The check in was fast, polite and we were put in a room away from the freeway noise. The room was in great shape, except for the blackout curtains which need to be replaced. Also the wi-fi signal wouldn't connect to our iPad. We did not try the pool or the restaurant. A great night's sleep is what we wanted, […] and what we got. Thank you. Read moreGenuine Hotels.com guest review
i had had a really tough day, and then once checked in, I went into my room and discovered others were already there. lTo say I was "fried" is an understatement.Genuine Hotels.com guest review
"Hotel okay, rooms on the freeway way too noisy!"
Was told by staff at the hotel and Sheraton booking online there were no king rooms available. Booked the room on hotels.com because a king bed was available and the price was good. Thought we were getting a good deal. The room assigned on the second floor was next to the freeway and very noisy with cars and big trucks and a very disturbing police officer […] was pulling cars over with siren and loudspeaker. Would only recommend hotel if a room on the "quiet" side is assigned. Read moreGenuine Hotels.com guest review
"Overcharged me $400"
when you are a Hotels.com customer, you've paid for your room. You put your credit card down for incidentals, and hope that you never have any problems doing so. In short, you hope that what I am writing about here, never happens to you. I have been billed, without the benefit of even a phone call to me, over $400 on a room I never stayed in. My good […] friend stayed there, and says that the Four point's claim of $400+ damages for" two alledgedly destroyed end table lamps" is entirely unfounded. My friend and I do a lot of business with each other and this is the first time there's ever been a problem. We always trust what the other says. And Sheraton, meanwhile, cannot produce any photos of the destroyed property, as requested, and defers me from one department to another. They need to understand that the public sees them as being paid based on commission having to do with the ability of them to create sales for the company. Could this have evolved to become any way whatsoever they can increase their bottom line for the company such as taking advantage of customers not on site and making false claims? I think they need to watch their appearances. Read moreGenuine Hotels.com guest review
My first stay, the first room had no lock on the sliding door. The room I was transferred to had a sheet that was too small for the mattress. I woke up sleeping on the mattress with a clump of black hair next to me! I'm blond. At checkout I was told a mgr would contact me. That did not happen. I called 5 days later and was given a complimentary 2 nites. […] We stayed there 2 weeks later. Checked into my room and discovered the mattress had a queen size bottom sheet on a king size bed.Also the room safe did not work. The front desk sent people to change the sheet and fix the safe.The next morning I went to take a shower, no hot water! The boiler broke down and was not fixed for hours. The ladies at the front desk were great the mgr on duty not so. Overall I cannot recommend. This hotel. Read moreGenuine Hotels.com guest review
"Can't be beat at these rates"
You get a lot for your money here: very helpful and accommodating front desk; comfortable bed; good size room; nice common areas; good breakfasts; central location halfway between Sonoma/Napa wine country and San Francisco; lots of free parking and good strong free coffee out at 6:30am in lobby. No complaints.Genuine Hotels.com guest review
Nice hotel with a decent steak restaurant and welcoming bar. Interior could use a little modernizing, but I am sure it was spectacular back in 1984. Request a room that is not facing, overlooking or near the pool if sleep is on your itinerary. Drunken hot tub revelers at night and overexcited children in the early morning. Nice mountain views of surrounding […] Marin Hills, which are always nice,. A quintessential California hotel all in all. Read moreGenuine Hotels.com guest review
"Service needs improvement"
They put me in handicap room even though I booked regular room. I was supposed to be facing courtyard and instead was facing parking lot- so got to hear people talking loud, slamming car doors, and lights beaming into room. They also didnt mention that I was in room next to barking dog. So sleep was horrible. I told them my concerns and they simply […] told me I had a balance for breakfast and movie. Not even an apology! Wow, not good service at all. Thankfully hotels.com understood that this was not acceptable and they did their best to make it right. Read moreGenuine Hotels.com guest review
"Excellent experience here"
I loved the staff, the breakfast was excellent, pool and facilities were clean, towels were soft. Only improvement might be to increase the water pressure in the shower.Genuine Hotels.com guest review
"Great stay before going into The City..."
We drove up to visit San Francisco and we needed a place to stay before going in to the city. We enjoyed our stay very much, the rooms are nice and the restaurant has very good food, and lots of free parking.Genuine Hotels.com guest review
"Good location, comfortable bed, aging hotel"
The location is great, the room was clean and the bed was comfortable, but the hotel is starting to show its age. But a great value for the dollar - really!Genuine Hotels.com guest review
"Close to Marin Civic Center"
Visiting San Rafael to attend an event at the Marin Civic Center. Only about five minutes away so very convenient and reasonably priced. A very comfortable stay at a very reasonable price for the high quality of the facility. I read other reviews and one complained about the heater. My heater worked quite well. If I come through San Rafael again and […] need a room for the night, I will definitely book one at the Four Points and will not look elsewhere as I won't need to. Read moreGenuine Hotels.com guest review
Decided to get a hotel for New Years, and decided on 4 points. Will be my last time staying here. It's not a bad hotel, but for the price there are better options in the area. The room was very cozy. Super small bathroom and small room. The best part was the free bottle of water.Genuine Hotels.com guest review
Horrible and outdated room heaterGenuine Hotels.com guest review
"close to Smith Ranch where in-laws live"
Very nice, all personnel were efficient and friendly. Got early arrival with no problems.Genuine Hotels.com guest review
"Better than most"
The rooms were great, very convienent to walk to shops and coffee. Loved the free water in the rooms and gym. Gym was really small with very limited equipment - the only downside.Genuine Hotels.com guest review
"Convenient and comfortable"
Extremely convenient - right off the 101 Freeway. Located near a shopping center with food, drink, restaurants, toys, cards, etc... Staff was friendly and helpful at check-in. Extended original one overnight to two, then added two more nights later in trip. Some areas of hotel noisier than others, but all very clean and well maintained. Did not use […] in-house restaurant, but the food smelled great and the other guests appeared to enjoy the fare and service. Not the cheapest place by far but, overall, the staff works hard to accommodate, so I would highly recommend. Read moreGenuine Hotels.com guest review
Room was clean but a bit worn with a chemical smell and amenities were lacking. No included breakfast.Genuine Hotels.com guest review
"Starting with the first day we had no TV."
There were dead batteries in the TV control. They came and fixed after we called two days in a row. Then the control worked but there was no signal. We called each of the next three days and if they came they gave up. Total incompetence and unresponsiveness. We were not offered another room or any explanation. Had it mattered more to us we would have […] left without paying and told our credit card company that we didn't get what we ordered. Read moreGenuine Expedia guest review
"Great quiet hotel with amazing restaurant"
Had a great meal with very special interaction with the chef on staff that night. He was very friendly and after talking to him for a while he decided to create us a special desert to finish our meal. It was amazing.Genuine Hotels.com guest review
"Near to children's home"
Good, that's why we have stayed at 4 Points many timesGenuine Hotels.com guest review
"Not up to $200 night hotel standards"
Heat did not work properly, toilet flushed by itself, back entrance uncomfortable No breakfast for $200/night?Genuine Expedia guest review
"Great location but rooms need refreshing"
Toilet flushed intermittently. Single pane windows let in vast amounts of freeway noise and November chill. Noisy window unit heater had one minute on-off cycle and confusing control panel. Maid left no washcloths or coffee for our second night. But... Staff is friendly. Hotel is clean and well located in central Marin.Genuine Expedia guest review
"Convenient location for appointments and services"
Would recommend the facility for meetings or other events. They had friendly and helpful staff who were responsive to our needs.Genuine Hotels.com guest review
The room was great. only issue I had was with the shower. NO WATER PRESSURE!!!!! otherwise great place to stay..Genuine Hotels.com guest review
Needs some serious updates. Bar and food not even available until after 5pm. Business travelers, not the place for you to crash mid-day. Rooms were good, staff very eager to please, just need to think more about amenities. Especially because there isn't much else around it!Genuine Hotels.com guest review
"Very nice place to stay."
The place is very quiet and peaceful to get a great night sleep.Genuine Hotels.com guest review
"My new go to spot"
Nice location off the freeway. The rooms nice with a decent view, front desk is friendly. Room service food is good and portions are generous size. I'll be backGenuine Expedia guest review
That was the most uncomfortable bed I've ever slept in. I don't have back problems but my back and my shoulders are killing me From the bed. The staff was very nice but I would never stay there again.Genuine Expedia guest review
"Pleasant staff, close to restaurants and shopping."
Staff was always very warm and welcoming. The hotel is conveniently situated across from grocery store, drug store, mall with plenty of dining choices. The hotel is extremely well maintained and the rooms very comfortable.Genuine Expedia guest review
We frequently stay at this Four Points due to its proximity to my sister in law's home. I always find it adequate but not luxurious. Front desk staff are always friendly. There were no waste baskets in the bathroom and bedroom, I left a note requesting them but they never were replaced.Genuine Hotels.com guest review
Comfortable and convenient and reasonable value. A littte unusual set up of hotel in that you have to go down and almost out to get to some of the rooms. I would stay here again, as it's about the best bet in the area.Genuine Hotels.com guest review
This hotel was a great selection, highly recommended!Genuine Hotels.com guest review
"Good stay near the Bay"
Nice comfortable hotel. Close to mall with food options. We did a day trip sightseeing San Francisco. A couple of negatives: no pool towels left at the end of the day (had to go and get my room towel). Also, know that they charge a hefty "resort fee".Genuine Hotels.com guest review
Ok room but didn't expect an old type air unit hanging out of my wall...for the price and the fact that its a Sheraton affiliate I really expected a little more...like central heat and air. The housekeeping staff probably aren't as illiterate as the pretend. Any question you asked "no habla " " no English". To make sure even the smallest request was […] understood and carried out you needed to go the front desk. Read moreGenuine Expedia guest review
Overall, pretty good. Very convenient to San Francisco and an excellent alternative to staying in the city itself. Located near wine country, sea shore, and parks. Room was nice but dark. Lighting not too good. Service was good, but restaurant only average. Fortunately hotel is located near shopping centers with a number of good restaurants and a supermarket. […] Hotel has conference facilities. We would go back and recommend. Read moreGenuine Hotels.com guest review
I was visiting Dominican University and the Sheraton worked out very well, clean and convenient, a little loud at night-Genuine Hotels.com guest review
"virtually on top of freeway. need I say more?"
couldn't sleep after 4AMGenuine Expedia guest review
It is a good area, close to restaurants and shopping area.Genuine Expedia guest review
Extremely SLOW check-in process, TERRIBLY SLOW service in the restaurant, painfully slow elevator, single pane windows let in freeway noise, dirty rear entrance, very high cost for what we received (no breakfast - only coffee). Bed was lumpy because the sheets wouldn't stay tucked in. Noisy window air conditioner. No refrigerator.Genuine Expedia guest review
"2 night stay"
Enjoyed our two night stay. The staff was very helpful- gave us some suggestions for nearby shopping and restaurants and then lit the outdoor fireplace so we could sit by the fire and visit with our relatives. Everything was very clean and looked well kept. Would certainly stay there again.Genuine Expedia guest review
"Nice place for a night"
Decent place, had a nice whirlpool, which I rarely take advantage of. Hotel restaurant staff was a little confused when a huge crowd took over one morning, but otherwise competent. Rather remote location, no where to walk around, and a mall down the hill is about it, other than the freeway. However, clean, well-maintained.Genuine Hotels.com guest review
we booked 2 rooms with 2 queen beds each, and a crib in 1 room but they only gave us 1 room with 2 beds-they blame Expedia! However the night manager was very nice and polite. She gave us a roll-away bed and complimentary breakfast for the inconvenience. we arrived at 10pm and tired after a full day in the ranch, roll-away bed and the crib came right […] when we walked in the room...amazing service. the room is clean and spacious, breakfast was good...Happy after all. Read moreGenuine Hotels.com guest review
"Four Points Sheraton Terra Linda Review"
Four Points has fine attributes but is not run competitively. It covers its bottom line and attracts customers by being less costly than local hotel that shares similar name recognition. Beds are comfy. Rooms amenities satisfactory. Cleaning staff needs to make bathrooms cleaner around edges that accumulate yuck and unhygienic light switches. We brought […] in a breakfast party of 13. Staff was accommodating but acted like this was unusual. The croissants were rancid as what was used for butter wasn't or very old. They were under-baked.Dennys could do better and that is not a high bar. Lastly and most important: Any client on highway 101 side be aware as those rooms are not sound proof.So bring ear plugs. Beds are comfy. The pool nice but ambiance non-existent. The pool furniture suitable for motel in 1960. The hotel is on a hill but makes no accommodation for residents such as shuttle or golf cart to bottom of hill and/or shopping center. Many elderly, disabled or somewhat disabled people stay at hotel so this service would be enticement to stay especially when potential clients know 4P is on steep out of way hill and competitor is on flat, adjacent or close to park, civic center, auditorium, small market. To sum it up: 4P is fine but its competitor nearby is better. We have used both. Read moreGenuine Hotels.com guest review
The hotel clerk was fantastic. My room was clean. The only thing the air conditioner was not working. The maintence man was helpful and brought me a fan. That is the only complaint I had, but my overall experience was great. I would stay againGenuine Hotels.com guest review
"Nice room at a reasonable price in San Rafael CA"
We go to an important charity dinner yearly near this hotel .Not a lot of choices within the area .This hotel was a Holiday inn years ago . ( 1970 ?) No fridge in the room .The pool was heated nicely .Good king sized bed and a good free breakfast buffet . It has been updated over the years . Internet access was good . Other than the elevators being […] a little slow it was a good stay .The staff was very courteous . Read moreGenuine Expedia guest review
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