Overall, the hotel is clean, comfortable, the staff is pleasant and helpful. The on-site restaurant only serves breakfast and dinner, so if you want lunch you must drive to a nearby shopping center.Genuine Hotels.com guest review
"Comfortable, clean and friendly stay!"
Awesome staff and facilities- if I am travelling in the area again I will most definitely stay here! Love the free happy hour, the renovated gym was awesome, and slept like a log.Genuine Hotels.com guest review
"Not a family hotel"
We were looking forward to having a relaxing week but this hotel was everything but. If we wanted to go to the pool we had to get maintenance to let us in, they wouldn't fix our room keys but would ratherus be ininconvenienced to go to the front desk each time. Every afternoon we would find our toiletries moved around within our room. Not a family hotel […] and the other visitors looked down their noses at my daughter playing in the pool and even made comments. Read moreGenuine Hotels.com guest review
"Nice place to stay"
Hotel was great! We only had a problem with some of the guests that were very noisy in the hallway, alarmingly noisy, in the hallway at 2 AM in the morning. These guest decided to make this hotel and their two rooms on the first floor a party den. We advise the front desk of this issue and they guaranteed they were going to talk to the guest and offered […] to move us to a new room. I would stay again but perhaps request a room on the second or third floors. Read moreGenuine Hotels.com guest review
"Convenient, clean and reasonable price."
The included buffet breakfast and outdoor fire pit were nice touches.Genuine Hotels.com guest review
"Great Service, Nice layout"
I only stayed for one night. For someone here on business it was clean, convenient and also nice around the pool. I called for room service after they had closed the kitchen but Kim managed to get me my order anyway. She was awesome!Genuine Hotels.com guest review
Everyone who worked at the hotel was so nice and so laid back. Great headquarters for a wedding at Stafford Lake.Genuine Hotels.com guest review
"Close to Dominican University"
Our reservation was wrong when we checked in as we requested two queens and got one king for three adults. My husband had to sleep on a roll away bed for one night. We were able to move into a room with two queen beds the next day. We were told that our bags would be moved for us the next day and that we should go and enjoy the day so we did. We came […] back to hotel around 4pm and our bags were not in the room. We finally received our bags with three comp breakfast tickets. The rest of the stay was ok except for the very soft pillows. Ended up buying our own. Read moreGenuine Hotels.com guest review
"Not a 4 star hotel"
The hotel was busy. However, my room was not clean when I checked in, so I walked into a dirty room ( at 10pm). The hotel bar closes at 10. This is a 2.5 star, 3 star at best. But,not 4.Genuine Hotels.com guest review
"Good place to stay"
Convenient location, gas stations, coffee shop and restaurants nearby as well as a restaurant in the hotel. I didn't eat there, so don't know its quality, selection or price. Has a small refrigerator in the room that was useful for a multi-day stay when i didn't want to go to a restaurant for every meal. Convenient gym. Nice lobby with fireplace and […] ample comfortable seating. Clean, comfortable room with needed amenities. Read moreGenuine Hotels.com guest review
Went to this hotel and it was really nice. Checked out and I had a 25.00 deposit. 2 weeks later I'm still waiting for that to go back in my account. I called them and left a message with the accountant. No responce. Be careful! Would not stay again because I'd be afraid of the deposit situation.Genuine Hotels.com guest review
Bad. I will not return. Elevators don't work right, carpet is very worn and loose, and the whole place is pretty shabby. Certainly no where near a 3 star hotel. Seriously a 1 star. An old Motel 6 would have been much better. BAD!!!!!Genuine Hotels.com guest review
this hotel has very nice mountain view. only thing I didn't enjoy was the vender machine was very noisy.Genuine Hotels.com guest review
"No complaints. Better than expected."
Nice stay. Pleased with the service and room.Genuine Hotels.com guest review
"Great spot overnight when passing through"
Found some personal belongings in the room which was odd decent balcony and comfy beds. Blankets thin, but fine. Has shampoo conditioner and body wash dispensers in shower. Very "of the woods" furniture, but cute none the less.Genuine Hotels.com guest review
"Very rude and not clean"
Just about everything was broken in the room. Air conditioner didn't work, door knob to bathroom fell off, complimentary water bottles were already opened, as was the tea and coffee. Smelled highly of cigarettes as well. Next day when we complained they didn't care and told us it didn't matter because we booked through hotels.com. All in all it was […] the most expensive place we stayed and the worst in every way Read moreGenuine Hotels.com guest review
We settled on this hotel because of the star rating and brand. We were not expecting a home run, just a somewhat elevated level of service we had experienced at other Sheratons. We checked in and no one offered to help with our bags (I had to cart, push, and unload our 6 bags by myself). Our room was outdated, smelled slightly of smoke and mold (as […] if it had once been used as a smoking room, 40 years ago), and had no refrigerator or microwave. The hotel restaurant seemed to match our room, and there did not seem to be any viable food options within walking distance, so each meal we jumped in the car and on the freeway to downtown San Rafael. Overall, for the price, service, and inconvenience, we will not be staying here again. Read moreGenuine Hotels.com guest review
"San Rafael Four Points by Sheraton"
Good value in an expensive part of the SF Bay Area. Very close to Hwy 101, but room was quiet. Clean and comfortable, would recommend.Genuine Hotels.com guest review
The AC was a wall unit, it was so loud it kept us awake. The hotel is old and in need of renovation. This is the worst four points hotel I've stayed in to date.Genuine Hotels.com guest review
"Great place, a little expensive for what it is."
Hilton rooms were similar in price and nearly 3 times as large... both have pools and the Hilton looks nicer. Hilton wins this battle.Genuine Hotels.com guest review
The rooms are old, rundown. This is the worst four points hotel I have ever stayed in. The AC unit is a wall unit that is so loud it keeps you up at night! NOT RECCOMMENDEDGenuine Hotels.com guest review
I've stayed here a couple of times before and always really like - very convenient location, nice and helpful staff, good amenities at the hotel. Thanks!Genuine Hotels.com guest review
The service is super slow here. It took 4 calls to get a roll-away bed at night and this is after requesting it in the morning. It also took 30 min for extra towels.Genuine Expedia guest review
When you first walk into the hotel, it looks like it's going to be really nice. I had to be asked to change rooms twice. The first room looked disgusting. It wasn't cleaned well, hair on the bed, stain on my pillow. I immediately asked for another room. The second room, the chair in the room was stained, more hair on my bed, and cobb webs in the window […] seals!! I will NEVER stay there again and because of this experience, I will never stay at ANY Sheraton hotel. Read moreGenuine Expedia guest review
"Blah hotel, passive staff"
Not much to say about this hotel. The stay was clean, but unremarkable. The staff didn't seem to care about the guy smoking pot outside the side entrance though.Genuine Hotels.com guest review
The bed was comfortable, but the AC was so loud we shut if off even though the room was a little warm. Not quite what I would expect for over $200 a night.Genuine Expedia guest review
Only issue was that the room did not have a refrigeratorGenuine Expedia guest review
Great bed and room - after a long day of moving.Genuine Hotels.com guest review
"Pretty good, but not great for the price"
I stayed here for a night during the weekday, pretty quiet. First the pros: Professional Staff Clean room 10mbps FAST wifi (fastest i've ever had in a hotel) and its FREE Cons: Thicker drapes can't be closed, so you can't turn your room into a "cave" to sleep in, the sun comes right in Shower water pressure was almost just a drip, I have low pressure […] at my home and its still better than this TV Channels - very little selection, but maybe thats the norm (comedy central, hbo were nice but no bravo or tbs at least) TV Channels - Listed as HD but It was just low res stretched out over a widescreen tv, I'm still amazed hotels do this, listing HD but really not, why bother? Cafe has NO free breakfast, if you want the usual plate of food its about $13 bucks for eggs and bacon etc. So overall for the price, I would have at least liked a free continental breakfast or maybe some thick blinds to put over the windows for the morning sun. There are ALOT of hotels around the Novato/San Rafael area, so if you told me I had to book again next week, I'd probably try another 3 star hotel just to see if the experience got any better. Read moreGenuine Hotels.com guest review
"Needs a Good Cleaning"
There was garbage on the floor in the reception area and the carpets were stained. Even my teenage son noticed the stains--which speaks volumes. The staff was very friendly but the hotel is in desperate need of a good cleaning.Genuine Hotels.com guest review
"terrible service and needs updating - poor value"
Old and outdated hotel - not at all worth the money. Pictures on website are deceiving. Service is also poor. Called for room service and was told that they were too busy and "you will have to come down and get it yourself". Management didn't follow up with us when we complained about the incident. I have stayed in much cheaper hotels with better service […] and better room conditions. I would not recommend this hotel at all. Read moreGenuine Hotels.com guest review
The hotel needs a thorough refurnishing.The wifi recharger didn't work. There was a space where a chair was clearly meant to be. The room was in a good location, quiet leafy view. Staff was charming and helpful. TV service pathetic. Bed linens very nice. bathroom clean but minimally outfitted. Materially, it's all quite cheapo. FOR $200.Genuine Hotels.com guest review
"Front desk staff need training"
I reserved a std room with two beds for the night before the Dipsea race in Mill Valley. Upon arrival, it was noted that I had made the reservation through Expedia, and was then informed there would be an extra $10 charge to have a room with two beds. I pointed out that I had reserved a room with two beds. After consulting with another employee, the […] woman behind the counter ceded that "they would waive the fee this time." Really? They make an error, and then pretend they are doing the customer a favor. When I inquired about late check out, so that my son could return to the room for a shower, we were told that any stay past 1:30 pm would be charged half a day's rate (or approx. $90). On a Sunday afternoon? I understand that this may be Sheraton policy, but given that the race was the reason for the visit, and that many runners were staying there, I think the staff should show more flexibility. And a better attitude. Read moreGenuine Expedia guest review
Loved the pool and hot tub with fireplace, beautiful rooms, great decor. The real books in the lobby were a great touch. Our family liked this hotel the best of all during a week of different hotels.Genuine Expedia guest review
Chosen as a stopover before San Fran, great value, great price, lucky to stay when they were looking for guests, hence the great priceGenuine Hotels.com guest review
All staff very friendly and willing to do whatever it took to help me along. Great potatoes at breakfast.Genuine Hotels.com guest review
"Nice hotel close to Sonoma, Napa and Muir woods"
Nice hotel close to Muir woods and wine country. With Google maps easy to navigate around. The hotel Beds were very comfortable.Genuine Expedia guest review
"Business - Marin Home Show"
I have stayed there many times over the past 15 years and it is a conveniently located for my attending the Home Show just down the street. Great room, breakfast, and close by parking. I would endorse this Hotel for anyone planning to visit the San Rafael area.Genuine Expedia guest review
"Great location, a little disappointed in the room"
We stayed here a few years ago and we had a great stay! The beds were comfy and the rooms seemed really nice. Maybe it was that the beds were new and/or our standards were lower, or just the particular room we had was lackluster. We were a bit disappointed this time. The Bad: Our bed was well worn and had a ridge in the middle (from people sleeping […] on one side or the other). The floor of the room was uneven. The bathroom was tiny with a really low ceiling. The Good: Awesome customer service from the moment we arrived. We were even upgraded to a larger room (one of the ones with a doorbell) and were given a 4pm check-out! The rest of the hotel is pretty nice. The location is super convenient to everything in Marin. We hope that the beds will get an upgrade soon! We would like to come back again! Read moreGenuine Hotels.com guest review
"Excellent option to expensive hotels in San Franci"
Excellent hotel just north of San Francisco. San Francisco can be reached via highway (plenty of traffic) or via Ferry at nearby terminal (recommended). Personnel is friendly and efficient, rates are a very good. No need to spend double the fee for a so so hotel downtown San Francisco. On the down side, breakfast was bad end expensive. Better give you […] sometime and have breakfast at Pier 39 in San Francisco. Read moreGenuine Hotels.com guest review
I had a wonderful stay at the 4 points. The service was stellar and the room very luxurious and clean. I would stay there again in a heart beat.Genuine Hotels.com guest review
"Great stay even with two kids under 7"
Friendly staff. Great bar. Delishous breakfast on Mother's Day!Genuine Expedia guest review
Great service-older hotel could have been cleaner-easy to find, right off the 101 freewayGenuine Hotels.com guest review
"Not a satisfying stay"
Noisy. Air conditioning did not cool. Poor layout meant long walks to room and desk. Bed was OK. Television did not work well on all channels. This place needs a makeover.Genuine Expedia guest review
"needs up keep"
Room was clean but was in need of some serious repairs. Window was broken and glass ready to fall out, ac/heater falling apart and once I figures out that the controls were on other side of room and turned heater on I could not get it to shut off, instead the ac would turn on. Finally had to unplug unit to get it to shut off. Had no washcloths in room. […] Also had serious hard water build up on shower head and some mold in shower soap holder. Room was very small. Normally stay here a couple times a year but have not stayed here since last year and have never had a problem.. What happened? Hope to see that rooms get some much needed repairs and some deep cleaning. Read moreGenuine Hotels.com guest review
"Nice place, convenient location."
Very friendly staff, nicely set up hotel though right next to freeway. Swimming pool water was HOT! Strange for a relaxing dip in a heat-wave. Nice facility. Would go there again.Genuine Expedia guest review
Staff was very helpful, room was very nice, location close to 101 but located up high on the top of a hillGenuine Hotels.com guest review
"Poor room maintanance"
Room not cleaned until past PM. Bathroom trash not emptied, toilet articles not resupplied, not fresh washcloths or hand towels, and no water bottles. Reported to front desk. "Manager will call you". No call three days later.Genuine Hotels.com guest review
Nice hotel, great breakfast I would recommend this hotel to a friend.Genuine Expedia guest review
"Don't use this hotel"
Hotel was overbooked and the registration clerk tried to convince me that no room was available EVEN THOUGH I HAD A RESERVATION MADE 30 DAYS PRIOR. After an unpleasant interchange with the registration clerk, she "suddenly" found a room for me. Do not use this hotel, if you want to be assured of your reservation!Genuine Expedia guest review
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