Went to this hotel and it was really nice. Checked out and I had a 25.00 deposit. 2 weeks later I'm still waiting for that to go back in my account. I called them and left a message with the accountant. No responce. Be careful! Would not stay again because I'd be afraid of the deposit situation.Genuine Hotels.com guest review
Bad. I will not return. Elevators don't work right, carpet is very worn and loose, and the whole place is pretty shabby. Certainly no where near a 3 star hotel. Seriously a 1 star. An old Motel 6 would have been much better. BAD!!!!!Genuine Hotels.com guest review
this hotel has very nice mountain view. only thing I didn't enjoy was the vender machine was very noisy.Genuine Hotels.com guest review
"No complaints. Better than expected."
Nice stay. Pleased with the service and room.Genuine Hotels.com guest review
"Great spot overnight when passing through"
Found some personal belongings in the room which was odd decent balcony and comfy beds. Blankets thin, but fine. Has shampoo conditioner and body wash dispensers in shower. Very "of the woods" furniture, but cute none the less.Genuine Hotels.com guest review
"Very rude and not clean"
Just about everything was broken in the room. Air conditioner didn't work, door knob to bathroom fell off, complimentary water bottles were already opened, as was the tea and coffee. Smelled highly of cigarettes as well. Next day when we complained they didn't care and told us it didn't matter because we booked through hotels.com. All in all it was […] the most expensive place we stayed and the worst in every way Read moreGenuine Hotels.com guest review
We settled on this hotel because of the star rating and brand. We were not expecting a home run, just a somewhat elevated level of service we had experienced at other Sheratons. We checked in and no one offered to help with our bags (I had to cart, push, and unload our 6 bags by myself). Our room was outdated, smelled slightly of smoke and mold (as […] if it had once been used as a smoking room, 40 years ago), and had no refrigerator or microwave. The hotel restaurant seemed to match our room, and there did not seem to be any viable food options within walking distance, so each meal we jumped in the car and on the freeway to downtown San Rafael. Overall, for the price, service, and inconvenience, we will not be staying here again. Read moreGenuine Hotels.com guest review
"San Rafael Four Points by Sheraton"
Good value in an expensive part of the SF Bay Area. Very close to Hwy 101, but room was quiet. Clean and comfortable, would recommend.Genuine Hotels.com guest review
The AC was a wall unit, it was so loud it kept us awake. The hotel is old and in need of renovation. This is the worst four points hotel I've stayed in to date.Genuine Hotels.com guest review
"Great place, a little expensive for what it is."
Hilton rooms were similar in price and nearly 3 times as large... both have pools and the Hilton looks nicer. Hilton wins this battle.Genuine Hotels.com guest review
The rooms are old, rundown. This is the worst four points hotel I have ever stayed in. The AC unit is a wall unit that is so loud it keeps you up at night! NOT RECCOMMENDEDGenuine Hotels.com guest review
I've stayed here a couple of times before and always really like - very convenient location, nice and helpful staff, good amenities at the hotel. Thanks!Genuine Hotels.com guest review
"Blah hotel, passive staff"
Not much to say about this hotel. The stay was clean, but unremarkable. The staff didn't seem to care about the guy smoking pot outside the side entrance though.Genuine Hotels.com guest review
Great bed and room - after a long day of moving.Genuine Hotels.com guest review
"Pretty good, but not great for the price"
I stayed here for a night during the weekday, pretty quiet. First the pros: Professional Staff Clean room 10mbps FAST wifi (fastest i've ever had in a hotel) and its FREE Cons: Thicker drapes can't be closed, so you can't turn your room into a "cave" to sleep in, the sun comes right in Shower water pressure was almost just a drip, I have low pressure […] at my home and its still better than this TV Channels - very little selection, but maybe thats the norm (comedy central, hbo were nice but no bravo or tbs at least) TV Channels - Listed as HD but It was just low res stretched out over a widescreen tv, I'm still amazed hotels do this, listing HD but really not, why bother? Cafe has NO free breakfast, if you want the usual plate of food its about $13 bucks for eggs and bacon etc. So overall for the price, I would have at least liked a free continental breakfast or maybe some thick blinds to put over the windows for the morning sun. There are ALOT of hotels around the Novato/San Rafael area, so if you told me I had to book again next week, I'd probably try another 3 star hotel just to see if the experience got any better. Read moreGenuine Hotels.com guest review
"Needs a Good Cleaning"
There was garbage on the floor in the reception area and the carpets were stained. Even my teenage son noticed the stains--which speaks volumes. The staff was very friendly but the hotel is in desperate need of a good cleaning.Genuine Hotels.com guest review
"terrible service and needs updating - poor value"
Old and outdated hotel - not at all worth the money. Pictures on website are deceiving. Service is also poor. Called for room service and was told that they were too busy and "you will have to come down and get it yourself". Management didn't follow up with us when we complained about the incident. I have stayed in much cheaper hotels with better service […] and better room conditions. I would not recommend this hotel at all. Read moreGenuine Hotels.com guest review
The hotel needs a thorough refurnishing.The wifi recharger didn't work. There was a space where a chair was clearly meant to be. The room was in a good location, quiet leafy view. Staff was charming and helpful. TV service pathetic. Bed linens very nice. bathroom clean but minimally outfitted. Materially, it's all quite cheapo. FOR $200.Genuine Hotels.com guest review
Chosen as a stopover before San Fran, great value, great price, lucky to stay when they were looking for guests, hence the great priceGenuine Hotels.com guest review
All staff very friendly and willing to do whatever it took to help me along. Great potatoes at breakfast.Genuine Hotels.com guest review
"Great location, a little disappointed in the room"
We stayed here a few years ago and we had a great stay! The beds were comfy and the rooms seemed really nice. Maybe it was that the beds were new and/or our standards were lower, or just the particular room we had was lackluster. We were a bit disappointed this time. The Bad: Our bed was well worn and had a ridge in the middle (from people sleeping […] on one side or the other). The floor of the room was uneven. The bathroom was tiny with a really low ceiling. The Good: Awesome customer service from the moment we arrived. We were even upgraded to a larger room (one of the ones with a doorbell) and were given a 4pm check-out! The rest of the hotel is pretty nice. The location is super convenient to everything in Marin. We hope that the beds will get an upgrade soon! We would like to come back again! Read moreGenuine Hotels.com guest review
"Excellent option to expensive hotels in San Franci"
Excellent hotel just north of San Francisco. San Francisco can be reached via highway (plenty of traffic) or via Ferry at nearby terminal (recommended). Personnel is friendly and efficient, rates are a very good. No need to spend double the fee for a so so hotel downtown San Francisco. On the down side, breakfast was bad end expensive. Better give you […] sometime and have breakfast at Pier 39 in San Francisco. Read moreGenuine Hotels.com guest review
I had a wonderful stay at the 4 points. The service was stellar and the room very luxurious and clean. I would stay there again in a heart beat.Genuine Hotels.com guest review
"Great stay even with two kids under 7"
Friendly staff. Great bar. Delishous breakfast on Mother's Day!Genuine Expedia guest review
Great service-older hotel could have been cleaner-easy to find, right off the 101 freewayGenuine Hotels.com guest review
"Not a satisfying stay"
Noisy. Air conditioning did not cool. Poor layout meant long walks to room and desk. Bed was OK. Television did not work well on all channels. This place needs a makeover.Genuine Expedia guest review
"needs up keep"
Room was clean but was in need of some serious repairs. Window was broken and glass ready to fall out, ac/heater falling apart and once I figures out that the controls were on other side of room and turned heater on I could not get it to shut off, instead the ac would turn on. Finally had to unplug unit to get it to shut off. Had no washcloths in room. […] Also had serious hard water build up on shower head and some mold in shower soap holder. Room was very small. Normally stay here a couple times a year but have not stayed here since last year and have never had a problem.. What happened? Hope to see that rooms get some much needed repairs and some deep cleaning. Read moreGenuine Hotels.com guest review
"Nice place, convenient location."
Very friendly staff, nicely set up hotel though right next to freeway. Swimming pool water was HOT! Strange for a relaxing dip in a heat-wave. Nice facility. Would go there again.Genuine Expedia guest review
Staff was very helpful, room was very nice, location close to 101 but located up high on the top of a hillGenuine Hotels.com guest review
"Poor room maintanance"
Room not cleaned until past PM. Bathroom trash not emptied, toilet articles not resupplied, not fresh washcloths or hand towels, and no water bottles. Reported to front desk. "Manager will call you". No call three days later.Genuine Hotels.com guest review
Nice hotel, great breakfast I would recommend this hotel to a friend.Genuine Expedia guest review
"Don't use this hotel"
Hotel was overbooked and the registration clerk tried to convince me that no room was available EVEN THOUGH I HAD A RESERVATION MADE 30 DAYS PRIOR. After an unpleasant interchange with the registration clerk, she "suddenly" found a room for me. Do not use this hotel, if you want to be assured of your reservation!Genuine Expedia guest review
Again same issue with a Refrigerator!!!!!!!!!!! I cannot believe it! even when you request it when booking, you'd have to fight for one in the room!!!Genuine Expedia guest review
"convenient location, close to freeway"
comfortable bed, had to ask for toilet paper and kleenex the first evening. close to freeway without hearing freeway noise. Cafe OK, food unremarkable. Office staff very helpfulGenuine Expedia guest review
"Solid stay for leisure trip"
A one-night stay. Comfortable room, my only complaint would be the older style shower fixtures which didn't allow for water flow/spray adjustments. Otherwise, it was convenient to where I needed to be and had several shops and restaurants right across the street, including a pharmacy, which came in handy.Genuine Hotels.com guest review
The staff at both the front desk and restaurant were very friendly and helpful. The hotel was clean and had all the amenities expected. Definitely recommend this hotel and will stay here again when we travel to this area.Genuine Hotels.com guest review
"Very nice place!!!"
My family was made at home from the moment we arrived. I would stay here again in the future if needed.Genuine Hotels.com guest review
Although parts of the hotel I was in was old, the room was updated and clean. The bed was super comfy. I would stay here again.Genuine Hotels.com guest review
The hotel was nice I was displeased that I had to pay extra $10 for the queen beds that I requested. I would greatly appreciate a refund of the extra charges I recieved for the queen bedsGenuine Hotels.com guest review
"NO REFRIGERATOR AND NO MICROWAVE"
I was really disappointed when i asked the front desk if they have refrigerator in the room. She said NO! She said she will try to see if i can have one?? I received a call 30 mns later and the answer was" We don't have any refrigerator!!!!!!" I needed it to put medication. Too Noisy Sheraton?????Genuine Expedia guest review
"Not a 3.5 star rated hotel"
Long line at check in without extra staff- took forever 2nd day- no toilet paper was stocked, no coffee or tea stocked Not very clean Outdated bathroomGenuine Hotels.com guest review
Bad experience at check inGenuine Hotels.com guest review
As a daily distance commuter, I chose to stay here overnite for work related reasons and bad weather. I participated in an event that ended late in the evening, and had an early morning meeting the following day. I thought it would be better to be rested and on time for the morning meeting rather than drive almost 2.5 hours home in congested traffic, […] heavy rain, and thunderstorms. The climate control set up in the room worked, but it was inefficient and noisy throughout the nite. I was informed that all of the rooms were set up in the same manner. This was the older manual fan/heater/swamp cooler re-wired somehow to a wall thermostat. It took all night for the room to warm up a few degrees, and the fan/blower was very noisy throughout the nite--it did not shut off. The in-room upholstery could use a good shampoo, in-room utilities could use an upgrade, cracked tiles and missing fixtures could be replaced, and perhaps attention could be given to the bathroom tile floors in need of cleaning. The very worn desk chair did not have an adjustable height, the seating had poor or no padding, and it was not an ergonomic chair. The staff were polite, courteous, and attentive. I did not get the restful sleep I was hoping for, but to say the least, I did not have to drive through bad weather. Read moreGenuine Expedia guest review
We enjoyed the friendly staff and the comfortable rooms and great location.The only change we would suggest is to not keep it so cold in the lobby and other common areas.Genuine Hotels.com guest review
"Quiet room #370 on third floor for four nights"
The air conditioner didn't work and dripped on the carpet. The windows had constant condensation on the inside and were not wiped down by cleaning staff. There was a shortage of washcloths, and even tho we requested some multiple times, we were never given any.Genuine Expedia guest review
Hotel room was dark, cold and heater did not work. No desk chair. Room needed more light. It could use a night light so room is not completely dark if you have to wake up to use bathroom. The bed was comfortable.Genuine Expedia guest review
"Good value. Very clean."
Good hotel we come back to because of location, quality, and value. When they couldn't stop the fire alarm from chirping they just gave us another room down the hall.Genuine Expedia guest review
"Mostly good place to stay"
Hotel is nice and in good condition. 2 negatives comments. When making my reservation, there was a place to request special needs. Since fridge and micro weren't a given in each room, I asked for that on the form. When checking in, I asked again for that and for a quiet room. I got the fridge, but not the microwave which led to going down to the cafe […] in the lobby, before it was open, and making my own oatmeal. The quiet room faced the freeway, so that could have been better. Neither is a big deal, but this isn't a inexpensive hotel room. Read moreGenuine Expedia guest review
"Every thing I expected from Sheraton"
Efficient, courteous staff. Clean,comfortable and quiet room.Genuine Hotels.com guest review
Keep forgetting not to get a room by an elavator. Just because of the loud people. Downside was the showerhead was broken and they forgot to give us our breakfast buffet tickets. Ended up with another room for the next night. Expensive hasselGenuine Expedia guest review
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