"A Room With a View of the Freeway !"
Our room was very sparse of furniture. The room was large but was evident that furniture had been removed, For example a reading lamp without a chair of sofa in which to sit seems a little ridiculous. The furniture that was there was very dated and worn. The room was next to the freeway and the noise was deafening to the point of discomfort . We hardly […] were able to get even a few hours of rest never mind a restfull sleep. We will never stay there again. Read moreGenuine Hotels.com guest review
"Great place to stay on San Rafael."
Very friendly and helpful staff!Genuine Hotels.com guest review
they gave me a room that felt that I was in the basement, in the very back of the hotel. I don't know if they were fullGenuine Hotels.com guest review
"Nice hotel but a bit dated."
Nice hotel, although it is considered as a nice hotel, it was still a bit dated. The room had torn curtains and imperfections on a wall and door. The fire alarm blurted out at 10pm! Great location, safe, close to restaurants, walking distance in fact.Genuine Hotels.com guest review
"great but for the noisy refrigerator"
Only one complaint: the refrigerator in our room was in a cabinet with no door over it. Each time the refrigerator cycled on or off. it was noisy enough to interrupt sleep. At your level, it ought to be silent.Genuine Hotels.com guest review
Nice--checkin to checkout easy--room--ease--pool-bar--food accomodations and close proximity to SF all good.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"Nice place to stay"
Very well run hotel, clean and friendly staff!Genuine Hotels.com guest review
"Convenient drop zone"
We'd messed up a Napa Valley reservation and found ourselves without lodging. This was a convenient stop between Napa and OAK. The hotel is about to get a makeover--loved the briefing boards in the lobby with sample finishes and pics. The only downer was overpowering scented room cleaner upon opening the guest room door. A COMMON problem at certain […] hotel price points. Windows opened so we could air it out (to noisy freeway). Read moreGenuine Hotels.com guest review
"Best hotel value ever"
I travel a lot but I think I discovered the very best ever value for my dollar at this stay. The computer kiosk in the lobby does not print boarding passes. This must be done in the business center, only you don't learn this until going through the entire process of checking in for flights online. There should be some signage. This is not a significant […] criticism. I will definitely stay here every time I visit my family in Marin Co. if the price remains low. Read moreGenuine Hotels.com guest review
It was a last minute get away for three friends. I booked it the night before and was pleasantly surprised with the staff the cleanliness of the room in the comfort of the bed. Fantastic price can't wait to go back.Genuine Hotels.com guest review
"Averag but affordable"
Hotel is very rundown and in need of remodel. Location is good and price was right. Food in Restaurant average hotel food with high cost. Nothing special here but works affordability wise.Genuine Hotels.com guest review
"Nice & Clean"
The Sheraton was as usual, helpful staff, clean rooms and nice views.Genuine Hotels.com guest review
Excellent hotel and close to the highway exit.Genuine Hotels.com guest review
"Nice place, friendly folks..."
Nice place, friendly folks...Genuine Hotels.com guest review
"Not that great for a Four Points Sheraton Hotel"
A very expensive room for the room type. Bed not that comfy. Buffet breakfast terrible.Genuine Hotels.com guest review
Overall, the hotel is clean, comfortable, the staff is pleasant and helpful. The on-site restaurant only serves breakfast and dinner, so if you want lunch you must drive to a nearby shopping center.Genuine Hotels.com guest review
"Comfortable, clean and friendly stay!"
Awesome staff and facilities- if I am travelling in the area again I will most definitely stay here! Love the free happy hour, the renovated gym was awesome, and slept like a log.Genuine Hotels.com guest review
"Not a family hotel"
We were looking forward to having a relaxing week but this hotel was everything but. If we wanted to go to the pool we had to get maintenance to let us in, they wouldn't fix our room keys but would ratherus be ininconvenienced to go to the front desk each time. Every afternoon we would find our toiletries moved around within our room. Not a family hotel […] and the other visitors looked down their noses at my daughter playing in the pool and even made comments. Read moreGenuine Hotels.com guest review
"Nice place to stay"
Hotel was great! We only had a problem with some of the guests that were very noisy in the hallway, alarmingly noisy, in the hallway at 2 AM in the morning. These guest decided to make this hotel and their two rooms on the first floor a party den. We advise the front desk of this issue and they guaranteed they were going to talk to the guest and offered […] to move us to a new room. I would stay again but perhaps request a room on the second or third floors. Read moreGenuine Hotels.com guest review
"Convenient, clean and reasonable price."
The included buffet breakfast and outdoor fire pit were nice touches.Genuine Hotels.com guest review
Overall nice hotel. The room was clean and maintained well. Staff is friendly. The bed was comfortable. I would stay there again.Genuine Expedia guest review
"Great Service, Nice layout"
I only stayed for one night. For someone here on business it was clean, convenient and also nice around the pool. I called for room service after they had closed the kitchen but Kim managed to get me my order anyway. She was awesome!Genuine Hotels.com guest review
"First time stay"
I sure was disappointed to enter the hotel and the room that was not spaciouse and nothing like the pics on line!! I was expecting a 4 star and it sure didn't look anything like it.Genuine Expedia guest review
Everyone who worked at the hotel was so nice and so laid back. Great headquarters for a wedding at Stafford Lake.Genuine Hotels.com guest review
We had a great time with our two boys. I would highly recommend this hotel.Genuine Expedia guest review
"Close to Dominican University"
Our reservation was wrong when we checked in as we requested two queens and got one king for three adults. My husband had to sleep on a roll away bed for one night. We were able to move into a room with two queen beds the next day. We were told that our bags would be moved for us the next day and that we should go and enjoy the day so we did. We came […] back to hotel around 4pm and our bags were not in the room. We finally received our bags with three comp breakfast tickets. The rest of the stay was ok except for the very soft pillows. Ended up buying our own. Read moreGenuine Hotels.com guest review
"Rooms are tatty and in need of refurbishment."
Very disappointing. Rooms are grubby and showing their age.Genuine Expedia guest review
"Poor service in the hotel restaurant"
When we waited to be seated in the restaurant after a night's stay, the server who greeted us simply asked us to take any table outside ourselves without showing us to the table. OK fine. When it was apparent that we were ignored by the servers coming and going, we left our table and went to fetch food from breakfast buffet. We fetched our own serve […] ware as well as drinks. Amazingly, the only time a server came to our table after our breakfast of at least 20 minutes was to present the check. It was apparently the same situation with another group at a nearby table. They looked to be of South Asia origin. A different group of four white guys who arrived after we do got served promptly. Read moreGenuine Expedia guest review
"Unfavorable things in hotel"
Housekeeping never did our room,we were out till 4 pm. So we were tired,and called for at least fresh towels. Door missing on closet and other door was cracked glass and taped. Limited menue in dining room. Rug in dining room was very soiled and stained. In our room the upholoistered chair and ottoman were stained and dirty.Genuine Expedia guest review
"Not a 4 star hotel"
The hotel was busy. However, my room was not clean when I checked in, so I walked into a dirty room ( at 10pm). The hotel bar closes at 10. This is a 2.5 star, 3 star at best. But,not 4.Genuine Hotels.com guest review
"A few things missing..."
We thought this hotel had a few problems. One was an unusually noisy air conditioner. Some things we were accustomed to in a good hotel (and present at a Holiday Inn Express) were missing such as a refrigerator, a second bar of soap, and a bathroom fan. The complimentary breakfast was above average but with some unappetizing eggs.Genuine Expedia guest review
"Good place to stay"
Convenient location, gas stations, coffee shop and restaurants nearby as well as a restaurant in the hotel. I didn't eat there, so don't know its quality, selection or price. Has a small refrigerator in the room that was useful for a multi-day stay when i didn't want to go to a restaurant for every meal. Convenient gym. Nice lobby with fireplace and […] ample comfortable seating. Clean, comfortable room with needed amenities. Read moreGenuine Hotels.com guest review
There was no way to adjust the room temperature. Neither the dial on the wall, nor the dial on the A/C unit were working. The A/C never shut off. I was forced to cover it with extra pillows and a blanket, so that I could have less noise and wind. The refrigerator was also noisy.Genuine Expedia guest review
Went to this hotel and it was really nice. Checked out and I had a 25.00 deposit. 2 weeks later I'm still waiting for that to go back in my account. I called them and left a message with the accountant. No responce. Be careful! Would not stay again because I'd be afraid of the deposit situation.Genuine Hotels.com guest review
The room is not as expected, and expensive stay. Good breakfast, a lot parking space.The intenet is not very fast.Genuine Expedia guest review
Bad. I will not return. Elevators don't work right, carpet is very worn and loose, and the whole place is pretty shabby. Certainly no where near a 3 star hotel. Seriously a 1 star. An old Motel 6 would have been much better. BAD!!!!!Genuine Hotels.com guest review
"A One Star at best , not even close to 3.5 stars"
Very old rundown building and rooms in desperate need of renovation. Super and loud and noisy old AC/heater unit and US 101 so noisy I could hear the trucks and cars even with my earplugs on. Too many kther negatives to list. Do yourself a favor and book a new 2-star motel and save some money or pay a little more and stay at a real 3.5 star hotel. I'm […] surprised Four Points Sheraton actually kept the sign up.! Read moreGenuine Expedia guest review
this hotel has very nice mountain view. only thing I didn't enjoy was the vender machine was very noisy.Genuine Hotels.com guest review
"No complaints. Better than expected."
Nice stay. Pleased with the service and room.Genuine Hotels.com guest review
"Great spot overnight when passing through"
Found some personal belongings in the room which was odd decent balcony and comfy beds. Blankets thin, but fine. Has shampoo conditioner and body wash dispensers in shower. Very "of the woods" furniture, but cute none the less.Genuine Hotels.com guest review
Bed went down hill. The cover was to hot. The air conditioner was too loud. The highway was too loudGenuine Expedia guest review
"Nice and conform place to stay"
Friendly staff for late check and quite place to stayGenuine Expedia guest review
"Very rude and not clean"
Just about everything was broken in the room. Air conditioner didn't work, door knob to bathroom fell off, complimentary water bottles were already opened, as was the tea and coffee. Smelled highly of cigarettes as well. Next day when we complained they didn't care and told us it didn't matter because we booked through hotels.com. All in all it was […] the most expensive place we stayed and the worst in every way Read moreGenuine Hotels.com guest review
We settled on this hotel because of the star rating and brand. We were not expecting a home run, just a somewhat elevated level of service we had experienced at other Sheratons. We checked in and no one offered to help with our bags (I had to cart, push, and unload our 6 bags by myself). Our room was outdated, smelled slightly of smoke and mold (as […] if it had once been used as a smoking room, 40 years ago), and had no refrigerator or microwave. The hotel restaurant seemed to match our room, and there did not seem to be any viable food options within walking distance, so each meal we jumped in the car and on the freeway to downtown San Rafael. Overall, for the price, service, and inconvenience, we will not be staying here again. Read moreGenuine Hotels.com guest review
"No bed in my room"
I was assigned a room without a bed. My room had a dining room table, TV, couch, and a coffee table. when I called the front desk and inquired why I had been placed in a room without a bed the hotel staff simply told me "oh you just need to sleep on the pullout bed it is in the couch. Not what I expect to get when I paid $170 total for the room.Genuine Expedia guest review
Nice hotel, conveniently located on 101. I would use it again if I need to stay in the area.Genuine Expedia guest review
"Needs significant improvement."
Some Outlets in room were not working, wifi access was patchy, shower did not work, no ice bucket in the room, no in room dining menu in the room. Manager reception cancelled without notice. Upon check out the front desk floor was wet and slippery without any attempt being made to clean.Genuine Expedia guest review
"Okay hotel. Nice lobby and pool area."
Beds were very uncomfortable and the air conditioner did not cool very well. Would not be my first choiceGenuine Expedia guest review
"San Rafael Four Points by Sheraton"
Good value in an expensive part of the SF Bay Area. Very close to Hwy 101, but room was quiet. Clean and comfortable, would recommend.Genuine Hotels.com guest review
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