"Blah hotel, passive staff"
Not much to say about this hotel. The stay was clean, but unremarkable. The staff didn't seem to care about the guy smoking pot outside the side entrance though.Genuine Hotels.com guest review
Great bed and room - after a long day of moving.Genuine Hotels.com guest review
"Pretty good, but not great for the price"
I stayed here for a night during the weekday, pretty quiet. First the pros: Professional Staff Clean room 10mbps FAST wifi (fastest i've ever had in a hotel) and its FREE Cons: Thicker drapes can't be closed, so you can't turn your room into a "cave" to sleep in, the sun comes right in Shower water pressure was almost just a drip, I have low pressure […] at my home and its still better than this TV Channels - very little selection, but maybe thats the norm (comedy central, hbo were nice but no bravo or tbs at least) TV Channels - Listed as HD but It was just low res stretched out over a widescreen tv, I'm still amazed hotels do this, listing HD but really not, why bother? Cafe has NO free breakfast, if you want the usual plate of food its about $13 bucks for eggs and bacon etc. So overall for the price, I would have at least liked a free continental breakfast or maybe some thick blinds to put over the windows for the morning sun. There are ALOT of hotels around the Novato/San Rafael area, so if you told me I had to book again next week, I'd probably try another 3 star hotel just to see if the experience got any better. Read moreGenuine Hotels.com guest review
"Needs a Good Cleaning"
There was garbage on the floor in the reception area and the carpets were stained. Even my teenage son noticed the stains--which speaks volumes. The staff was very friendly but the hotel is in desperate need of a good cleaning.Genuine Hotels.com guest review
"terrible service and needs updating - poor value"
Old and outdated hotel - not at all worth the money. Pictures on website are deceiving. Service is also poor. Called for room service and was told that they were too busy and "you will have to come down and get it yourself". Management didn't follow up with us when we complained about the incident. I have stayed in much cheaper hotels with better service […] and better room conditions. I would not recommend this hotel at all. Read moreGenuine Hotels.com guest review
The hotel needs a thorough refurnishing.The wifi recharger didn't work. There was a space where a chair was clearly meant to be. The room was in a good location, quiet leafy view. Staff was charming and helpful. TV service pathetic. Bed linens very nice. bathroom clean but minimally outfitted. Materially, it's all quite cheapo. FOR $200.Genuine Hotels.com guest review
Chosen as a stopover before San Fran, great value, great price, lucky to stay when they were looking for guests, hence the great priceGenuine Hotels.com guest review
All staff very friendly and willing to do whatever it took to help me along. Great potatoes at breakfast.Genuine Hotels.com guest review
"Great location, a little disappointed in the room"
We stayed here a few years ago and we had a great stay! The beds were comfy and the rooms seemed really nice. Maybe it was that the beds were new and/or our standards were lower, or just the particular room we had was lackluster. We were a bit disappointed this time. The Bad: Our bed was well worn and had a ridge in the middle (from people sleeping […] on one side or the other). The floor of the room was uneven. The bathroom was tiny with a really low ceiling. The Good: Awesome customer service from the moment we arrived. We were even upgraded to a larger room (one of the ones with a doorbell) and were given a 4pm check-out! The rest of the hotel is pretty nice. The location is super convenient to everything in Marin. We hope that the beds will get an upgrade soon! We would like to come back again! Read moreGenuine Hotels.com guest review
"Excellent option to expensive hotels in San Franci"
Excellent hotel just north of San Francisco. San Francisco can be reached via highway (plenty of traffic) or via Ferry at nearby terminal (recommended). Personnel is friendly and efficient, rates are a very good. No need to spend double the fee for a so so hotel downtown San Francisco. On the down side, breakfast was bad end expensive. Better give you […] sometime and have breakfast at Pier 39 in San Francisco. Read moreGenuine Hotels.com guest review
I had a wonderful stay at the 4 points. The service was stellar and the room very luxurious and clean. I would stay there again in a heart beat.Genuine Hotels.com guest review
Great service-older hotel could have been cleaner-easy to find, right off the 101 freewayGenuine Hotels.com guest review
"needs up keep"
Room was clean but was in need of some serious repairs. Window was broken and glass ready to fall out, ac/heater falling apart and once I figures out that the controls were on other side of room and turned heater on I could not get it to shut off, instead the ac would turn on. Finally had to unplug unit to get it to shut off. Had no washcloths in room. […] Also had serious hard water build up on shower head and some mold in shower soap holder. Room was very small. Normally stay here a couple times a year but have not stayed here since last year and have never had a problem.. What happened? Hope to see that rooms get some much needed repairs and some deep cleaning. Read moreGenuine Hotels.com guest review
Staff was very helpful, room was very nice, location close to 101 but located up high on the top of a hillGenuine Hotels.com guest review
"Poor room maintanance"
Room not cleaned until past PM. Bathroom trash not emptied, toilet articles not resupplied, not fresh washcloths or hand towels, and no water bottles. Reported to front desk. "Manager will call you". No call three days later.Genuine Hotels.com guest review
"Solid stay for leisure trip"
A one-night stay. Comfortable room, my only complaint would be the older style shower fixtures which didn't allow for water flow/spray adjustments. Otherwise, it was convenient to where I needed to be and had several shops and restaurants right across the street, including a pharmacy, which came in handy.Genuine Hotels.com guest review
The staff at both the front desk and restaurant were very friendly and helpful. The hotel was clean and had all the amenities expected. Definitely recommend this hotel and will stay here again when we travel to this area.Genuine Hotels.com guest review
"Very nice place!!!"
My family was made at home from the moment we arrived. I would stay here again in the future if needed.Genuine Hotels.com guest review
Although parts of the hotel I was in was old, the room was updated and clean. The bed was super comfy. I would stay here again.Genuine Hotels.com guest review
The hotel was nice I was displeased that I had to pay extra $10 for the queen beds that I requested. I would greatly appreciate a refund of the extra charges I recieved for the queen bedsGenuine Hotels.com guest review
"NO REFRIGERATOR AND NO MICROWAVE"
I was really disappointed when i asked the front desk if they have refrigerator in the room. She said NO! She said she will try to see if i can have one?? I received a call 30 mns later and the answer was" We don't have any refrigerator!!!!!!" I needed it to put medication. Too Noisy Sheraton?????Genuine Expedia guest review
"Not a 3.5 star rated hotel"
Long line at check in without extra staff- took forever 2nd day- no toilet paper was stocked, no coffee or tea stocked Not very clean Outdated bathroomGenuine Hotels.com guest review
Bad experience at check inGenuine Hotels.com guest review
As a daily distance commuter, I chose to stay here overnite for work related reasons and bad weather. I participated in an event that ended late in the evening, and had an early morning meeting the following day. I thought it would be better to be rested and on time for the morning meeting rather than drive almost 2.5 hours home in congested traffic, […] heavy rain, and thunderstorms. The climate control set up in the room worked, but it was inefficient and noisy throughout the nite. I was informed that all of the rooms were set up in the same manner. This was the older manual fan/heater/swamp cooler re-wired somehow to a wall thermostat. It took all night for the room to warm up a few degrees, and the fan/blower was very noisy throughout the nite--it did not shut off. The in-room upholstery could use a good shampoo, in-room utilities could use an upgrade, cracked tiles and missing fixtures could be replaced, and perhaps attention could be given to the bathroom tile floors in need of cleaning. The very worn desk chair did not have an adjustable height, the seating had poor or no padding, and it was not an ergonomic chair. The staff were polite, courteous, and attentive. I did not get the restful sleep I was hoping for, but to say the least, I did not have to drive through bad weather. Read moreGenuine Expedia guest review
We enjoyed the friendly staff and the comfortable rooms and great location.The only change we would suggest is to not keep it so cold in the lobby and other common areas.Genuine Hotels.com guest review
"Quiet room #370 on third floor for four nights"
The air conditioner didn't work and dripped on the carpet. The windows had constant condensation on the inside and were not wiped down by cleaning staff. There was a shortage of washcloths, and even tho we requested some multiple times, we were never given any.Genuine Expedia guest review
Hotel room was dark, cold and heater did not work. No desk chair. Room needed more light. It could use a night light so room is not completely dark if you have to wake up to use bathroom. The bed was comfortable.Genuine Expedia guest review
"Good value. Very clean."
Good hotel we come back to because of location, quality, and value. When they couldn't stop the fire alarm from chirping they just gave us another room down the hall.Genuine Expedia guest review
"Mostly good place to stay"
Hotel is nice and in good condition. 2 negatives comments. When making my reservation, there was a place to request special needs. Since fridge and micro weren't a given in each room, I asked for that on the form. When checking in, I asked again for that and for a quiet room. I got the fridge, but not the microwave which led to going down to the cafe […] in the lobby, before it was open, and making my own oatmeal. The quiet room faced the freeway, so that could have been better. Neither is a big deal, but this isn't a inexpensive hotel room. Read moreGenuine Expedia guest review
"Every thing I expected from Sheraton"
Efficient, courteous staff. Clean,comfortable and quiet room.Genuine Hotels.com guest review
Keep forgetting not to get a room by an elavator. Just because of the loud people. Downside was the showerhead was broken and they forgot to give us our breakfast buffet tickets. Ended up with another room for the next night. Expensive hasselGenuine Expedia guest review
Once we wanted to spend one night of our honeymoon near San Francisco, and from the pics online this hotel seemed perfect. We arrived late at night, and since there was essentially no signage on the main road we passed it twice. I called to ask for directions or landmarks and the girl at the front desk couldnt even manage to tell me which gas station […] it was next to...there are about 4 in the immediate area. And whem I asked if she could be a little more specific she said "its next to a gas station, other than that I dont know what to tell you." Once we finally arrived, the same girl directed us to the wrong side of the hotel so it took forever to find our room. (There was a much more direct route). The room itself was pretty sad....very dated, dingy, not well maintained. ..pretty much the opposite of the advertised pictures. I also paid for a king room and got a double queen. Overall...complete disappointment. I usually love Sheratons, but now I dont know that I will be back. Read moreGenuine Hotels.com guest review
good staff, clean room, nice decorations. Room service was on time and tasty.Genuine Expedia guest review
"Easy access from freeway, but still quiet"
Nice, average Sheraton. Room was large, clean & quiet. However, much to my surprise, I was told by the front desk that since I had booked on a third-party reservation (Hotels.com) that I was not eligible for the complimentary breakfast. Evidently only for full-price guests. Of course, I could select (and pay!) from the regular menu if I so chose. I […] only stayed at this hotel because it was very conveniently located for an early morning appointment I had the next day. Fortunately, there were also other options for breakfast nearby at the mall (Panera for one), as I was disinclined to give any more of my business to this hotel, given how they were categorizing and segregating their guests. Read moreGenuine Hotels.com guest review
"Very noisy but decent looking rooms."
When we first came in the hotel staff was friendly enough, but fairly easily distracted. The young lady who helped us after we got our room keys the room was enough to find, we were on the top floor, but the elevator ride was a little rickety feeling. When we got to the room it looked clean but had an overwhelming feeling of grimyness. We tried to open […] the window to get some fresh air but it would only open about two inches! Then it stil wasn't open, because on the other side of it where I would expect a screen there was another pane of glass! Seriously?..... Anyway the bed was comfy....kinda..... We put out our door hanger for breakfast room service (18% gratuity !) and in the morning it arrived on time thankfully, but nearly everything was burnt. Except the eggs....and the "toast" that had looked like it was in the toaster for a few seconds, it was barely brown on even one end, the rest was still normal bread color! The check out took a few minuets then we were on our way. My advice, it's a decent hotel for one night, but don't have too high of expectations. Read moreGenuine Expedia guest review
The coffee in the restaurant was almost $5 apiece! Say what?Genuine Hotels.com guest review
Great location and good price for the area.Genuine Hotels.com guest review
Met expectation as a Sheraton hotel.Genuine Hotels.com guest review
"needs a facelift"
The hotel is aging and needs remodeling. We were sent to the back part of the hotel. The halls smelled of smoke and were shabby. We were asked to use the back entrance which in daylight was ok, but we returned to the hotel quite late and opted to use the front entrance. We reserved a king bed, went to our room which had two queens. When we requested […] a king room we were told that because we booked through a second party, no king beds were available. I would choose a different hotel. Read moreGenuine Hotels.com guest review
"Great looking until you walk inside your room"
The shower was broken ( very little water could come out. Only drops) . The AC didn't work and the TV channels could only be changed by pressing the guide button and picking the name of the channel from a list. You couldn't jump from channel to channel. TOO HARD!!!!Genuine Expedia guest review
"We'll Be Back..."
After a few negative reviews, I had concerns. The check in was fast, polite and we were put in a room away from the freeway noise. The room was in great shape, except for the blackout curtains which need to be replaced. Also the wi-fi signal wouldn't connect to our iPad. We did not try the pool or the restaurant. A great night's sleep is what we wanted, […] and what we got. Thank you. Read moreGenuine Hotels.com guest review
i had had a really tough day, and then once checked in, I went into my room and discovered others were already there. lTo say I was "fried" is an understatement.Genuine Hotels.com guest review
"Hotel okay, rooms on the freeway way too noisy!"
Was told by staff at the hotel and Sheraton booking online there were no king rooms available. Booked the room on hotels.com because a king bed was available and the price was good. Thought we were getting a good deal. The room assigned on the second floor was next to the freeway and very noisy with cars and big trucks and a very disturbing police officer […] was pulling cars over with siren and loudspeaker. Would only recommend hotel if a room on the "quiet" side is assigned. Read moreGenuine Hotels.com guest review
This is not what I expect from a Sheraton. Grout on bathroom floor was nearly black in main area, although I could see white aws its original color over by the wall under the sink. No clock anywhere in the room. Maid service spotty --didn't replace plastic "glasses" (PLASTIC???), or tea, or washcloths. Took 2 calls to front desk to get these all replaced. […] Would not stay there again. Read moreGenuine Expedia guest review
"very quiet, room was clean and comfortable,"
experience was excellent, staff was very professional, breakfast was a pleasant surprise as far as quality and service.Genuine Expedia guest review
"San francisco trip"
We reserved one king bed room for 2 night but when we checked in the staff said they don't have king bed room available and we was told to stay in 2 queen bed instead. The room is not clean and no toilet paper in restroom.Genuine Expedia guest review
"Convenience to our destination"
Stayed 2 days then went to another destination, then came back for 4 days within a week. The second stay was not a good experience we assumed the Sheraton to be. Our coffee packs were never replaced, no plastic glasses replaced, our bed was never made even up to standard. (sheets never tucked in, mattress pad never straightened, spread just pulled up) […] On our second stay our room was very close to the staff entrance and they obviously have never been trained to have the customers comfort in mind. At all times of the day and night the door was constantly slamming and loud voices were heard. On returning to our room late in the day (about 5:00) we found our room door wide open, propped with a cleaning bucket, the cleaning cart by the door and NO maid in sight! We found another staff person to see what was going on and he said she probably had to go to the laundry room. WHY WAS OUR DOOR LEFT WIDE OPEN when no one was there? Read moreGenuine Expedia guest review
"very good hotel in Marin County"
A good alternative to staying in San Francisco. Catch a ferry to the City.Genuine Expedia guest review
"Overcharged me $400"
when you are a Hotels.com customer, you've paid for your room. You put your credit card down for incidentals, and hope that you never have any problems doing so. In short, you hope that what I am writing about here, never happens to you. I have been billed, without the benefit of even a phone call to me, over $400 on a room I never stayed in. My good […] friend stayed there, and says that the Four point's claim of $400+ damages for" two alledgedly destroyed end table lamps" is entirely unfounded. My friend and I do a lot of business with each other and this is the first time there's ever been a problem. We always trust what the other says. And Sheraton, meanwhile, cannot produce any photos of the destroyed property, as requested, and defers me from one department to another. They need to understand that the public sees them as being paid based on commission having to do with the ability of them to create sales for the company. Could this have evolved to become any way whatsoever they can increase their bottom line for the company such as taking advantage of customers not on site and making false claims? I think they need to watch their appearances. Read moreGenuine Hotels.com guest review
Great location.Clean room, however freeway noise was very loud due to inefficient window operation and improper seal. no breakfast was offered. Also no wash cloth and tissue paper was provided in the bathroom.Genuine Expedia guest review
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