All hotels in Santiago, Chile
1 room, 2 adults
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Av. Libertador Bernardo O'Higgins 136SantiagoRegion Metropolitana00000Chile, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 56 reviews)

  • Wellness Area
    Great wellness & sports facilities
  • Location
    Great location
  • Comfort
    Rather comfortable
  • Pool
    Great pool
  • Breakfast
    Breakfast is average
  • Value for money
    Poor value for money
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3.0 / 5Good
Nice neighborhood - close to many restaurants, walking distance from arts district, parks, and area attractions. Really bad water pressure, room temp won't go below 20.5C/69F, and overpriced/underwhelming food.
Genuine Hotels.com guest review
Response by Crowne Plaza Santiago
Dear Guest: Thank you for taking the time to convey your comments regarding your recent experience at our hotel. Your comments have been reviewed by the hotel’s management and appropriate action has been taken to ensure that similar situations will not be repeated in the future. Please accept our sincere apologies and we hope you will continue to use the Crowne Plaza Santiago as your lodging of choice, and look forward to welcoming you back and provide the best level of service Sincerely yours., Alejandra Sanguinetti Director of Sales & Marketing
3 night business trip Aug 6, 2015
brad
US
4.0 / 5Excellent
"santiago"
great hotel location to visit the city
Genuine Hotels.com guest review
3 night family trip Feb 19, 2015
Lineth
US
5.0 / 5Outstanding
"A very pleasant stay"
Excellent location close to everything. The staff very friendly and discreet. Common areas need some improvement. Room very comfortable and clean. I highly recommend this hotel. It was a pleasant discovery in the city center hotel offer.
Genuine Hotels.com guest review
1 night romance trip Jan 11, 2015
JOSE
US
4.0 / 5Excellent
"Great Hotel!"
Great, very conveniently located property, with a helpful front desk staff. My wife and I would definitely stay there again!
Genuine Hotels.com guest review
2 night romance trip Dec 29, 2014
Ryan
US
4.0 / 5Excellent
"nice place"
I enjoy staying at this hotel, becuase it is situated in a nice downtown area close to many restaurants. The pool area/fitness center is very nice. My only negative comment on this property is that I feel the rooms should or could be updated. Though they're comfortable and clean, I feel for the price there should be some renovations done. Also, I think nowadays, wifi should be free.
Genuine Hotels.com guest review
2 night business trip Nov 10, 2014
Stephen
US
3.0 / 5Good
"Downtown hotel"
Overall disappointing, expensive, terrible bar very average service, old decor scruffy. Poor value for money.
Genuine Expedia guest review
Other trip Apr 5, 2014
Piers
US
5.0 / 5Outstanding
"Amazing location-in the center of Santiago."
The staff was responsive and curtious. The location fantastic! Easy access to the center, Plaza de las Armas.
Genuine Expedia guest review
Other trip Dec 24, 2013
Brenda
US
2.0 / 5Fair
"$200.00 + per night sweat lodge"
I spent a week at the Crown Plaza in Santiago and battled every day with the air conditioning system. Although it allows you to lower it to as much as 10 C, my system would not lower the temperature past 21 C. This past week was unusually hot in Santiago and the Crown Plaza Staff was contacted several times to try and lower the temperature yet the A/C system continued not to lower the temperature to my desired temperature. The final straw was when they decided to cut all power to the hotel rooms, including the A/C from 11:00PM till 4:30AM on Wednesday, December 4th. I was told by the front desk staff that management decided that it would be a good idea to do this during the night when the hotel is full of tired and weary travelers, instead of doing it during the day when hotel guests are out and about. Further aggravating the situation, not all guest were notified of the power outage, myself included. There are many hotels in Santiago which are much more moderately priced and I don't mind paying the higher rate in order to obtain certain creature comforts we are accustomed to in the USA. It is my opinion that during this particular trip, I did not get my money's worth. In the future, I will stay clear of the Crown Plaza during the summer months in Santiago.
Genuine Expedia guest review
Other trip Dec 7, 2013
A Traveler
US
5.0 / 5Outstanding
Nice hotel. I have stayed many places in Santiago and so far this is the best of the mid-range $$ facilities. Unless you want to get up into the $400 USD and up, stay here.
Genuine Expedia guest review
Other trip Dec 6, 2013
A Traveler
US
5.0 / 5Outstanding
"nice mountain view"
good
Genuine Expedia guest review
Other trip Dec 3, 2013
peter
US
3.0 / 5Good
"Not what I expected for the price"
It is a good hotel but pricy. You can find better hotels for the sameprice.
Genuine Expedia guest review
Other trip Oct 24, 2013
Barbara
US
3.0 / 5Good
"Fine but a ticked off for checking in!"
The hotel was a large, ordinary, well appointment traditional hotel. The service was fine, it was clean. It took me way too long to check in. They could not find my reservation and seemed a bit ticked off with me for it. They were short, perfunctory and verging on rude with the onus put completely on me to find my reservation in foreign country on the spot on my phone without the use of thier internet. When I did find my reservation, jet lagged and tired and showed it to them on my phone, it still took them some phonecalls to confirm it, even though it was there on my phone. Not the best introduction or welcome from them. Once I was there, they seemed nice enough, but it was most off putting to be greated that way.
Genuine Expedia guest review
Other trip Sep 1, 2013
S
US
5.0 / 5Outstanding
"Crowne Plaza, Santiago in winter"
Very comfortable hotel with all the amenities. Many facilities for business traveler.
Genuine Hotels.com guest review
1 night business trip Jul 25, 2013
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Good hotel, friendly staff, excellent facilities"
Central location in Santiago, close to Baquedano metro station. Decor is a bit dated, but staff were very helpful and friendly and spoke English. My room was very comfortable on 16th floor. The leisure facilities are very good, outdoor pool area has amazing views of the city, there is also a well equiped gym, massage available and sauna. The cocktail bar is open until 1am every night and there is live music some evenings. There are computers with free internet in the business centre area. I would definitely stay in this hotel again.
Genuine Expedia guest review
Other trip Oct 12, 2015
Sophie
GB
5.0 / 5Outstanding
"Nice hotel close to all touristic attraction"
Excellent staff and hotel. Delicious bfast Close to all touristic attractions, good restaurants in the area and wine bars. Safe and very central area.
Genuine Expedia guest review
Response by Crowne Plaza Santiago
Dear Guest: Thank you very much staying with us and taking time to write about your experience at our hotel. We are glad to know you liked the location and our service. I really appreciate all your comments We look forward to welcome you again Alejandra Sanguinetti Director of Sales & Marketing
Other trip Aug 20, 2015
shery
CA
4.0 / 5Excellent
"."
fine. really. well located for my purposes. fine. really. well located for my purposes. fine. really. well located for my purposes. fine. really. well located for my purposes. fine. really. well located for my purposes.
Genuine Expedia guest review
Other trip Jan 19, 2015
Rob
GB
5.0 / 5Outstanding
"Excellent hotel overall"
My first trip to Chile & Santiago, hotel very central, restaurant I found had a limited variety of food on the menu so I decided most nights to eat in the bar. Rooms very comfortable and well furnished. WiFi in the rooms choice of free limited use or if you are a heavy user pay a bit for it. Breakfast good choice. Overall a very enjoyable stay and will use the hotel again when I return next year.
Genuine Hotels.com guest review
7 night business trip Nov 22, 2014
Peter
GB
5.0 / 5Outstanding
"helpful staff (booked excursions), great location"
Staff booked us lots of excursions and taxis and gave us wine recommendations. Area is safe and as 3 women staying we were able to walk everywhere (Bellavista for dinners and drinks out), even in the evening. Hotel was clean & comfortable. Staff was the best.
Genuine Expedia guest review
Other trip Nov 20, 2014
3 31-yrs women
CA
5.0 / 5Outstanding
"Great value for just a little extra to upgrade"
Executive room has great views and very comfortable. Staff were excellent, friendly and very helpful. Many speak good English which was a real bonus. Lounge club breakfast and evening drinks and canapés very good value. Pool and gym very good although too hot at lunchtime for us Brits. Location ideal for old historic Santiago areas of lastarria and downtown, also to San Cristobal hill and for eating out in bellavista. Short trip on metro to newer Santiago for $2 each to El Golf, Kennedy and Prudentia. Concierge helpful and good recommendation for restaurants and tours to Andes, vineyards and coast towns.
Genuine Hotels.com guest review
2 night family trip Feb 20, 2014
Bruno
GB
4.0 / 5Excellent
"good place to stay nice & helpful people"
nice place to stay needs some upgrading staff makes the difference not mutch variety @ breakfast
Genuine Hotels.com guest review
4 night trip Dec 4, 2013
A Traveler
CA
4.0 / 5Excellent
"Perfectly functional with good staff"
One for business travellers. Functional, efficient / friendly staff, decent breakfast, good gym / massage. Slightly away from the new business centre part of Santiago. Well worth considering if your budget doesn't extend to the well-known global chains. I would stay there again.
Genuine Hotels.com guest review
6 night business trip Sep 2, 2013
Mr A
IE
1.0 / 5Poor
Made us wait 4 hrs in the lobby till a room was ready
Genuine Hotels.com guest review
1 night business trip Jun 12, 2013
Eddie
AU

The following reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Muy grato hospedarse en Crowne Plaza Santiago"
Gente realmente encanotadora, amable y muy servicial que nos permitió como huespedes disfrutar de dos encantadores dias. La ubicacion del hotel es excelente, a muy pocos minutos de la zona histórica de Santiago al igual que la zona de restaurantes de Bellavista, junto al cerro de San Cristobal.
Genuine Hotels.com guest review
Response by Crowne Plaza Santiago
Estimado Huésped: Muchísimas gracias por elegir Crowne Plaza Santiago, para su estadía. Es un agrado saber que nuestros servicios y ubicación han contribuido para que pudieran disfrutar de un grato hospedaje en nuestro Hotel. Estaremos esperando su próxima visita.
1 night family trip Dec 26, 2015
Germán
CO
5.0 / 5Outstanding
"Excelente"
É um hotel mais antigo, porém um excelente hotel...quarto muito confortável,atendimento nota 1000,todos os serviços são impecáveis. Ótima localização.
Genuine Hotels.com guest review
Response by Crowne Plaza Santiago
Prezado Hospede; Agradecemos pelo tempo tomado em enviar seus comentários. É um prazer poder oferecer um bom momento para nossos hóspedes. Ficamos felizes que tenham aproveitado da sua estada. Atenciosamente, Alejandra Sanguinetti Director of Sales & Marketing
7 night family trip Jul 16, 2015
DEISELISE
BR
5.0 / 5Outstanding
"Ótimo hotel, localização e serviços"
Excetuando um dia em que não houve reposição das toalhas, que foram repostas após a reclamação, não houve nada para criticarmos.
Genuine Hotels.com guest review
Response by Crowne Plaza Santiago
Prezado Hospede: Muito Obrigada por nos escrever sobre a sua experiência em Crowne Plaza Santiago., Agradecemos os seus comentários, pois somente através deles é que podemos manter e melhorar os nossos serviços e produto Aguardamos a sua visita novamente em nosso hotel. Atenciosamente Alejandra Sanguinetti Director of Sales & Marketing
6 night family trip Jul 11, 2015
Marcos
BR
4.0 / 5Excellent
"Excelente atendimento"
Hotel muito bom, boas e conservadas instalações de areas comuns e quartos. Excelente atendimento da recepção e facilidade de check out.
Genuine Hotels.com guest review
Response by Crowne Plaza Santiago
Prezado Hospede: Muito obrigado por ter respondido da sua recente visita ao Crowne Plaza Santiago. Estamos muito felizes que tenha desfrutado de sua estada e que tenha gostado dos nossos serviços e instalações. Esperamos voltar em breve e visitar-nos novamente. Atenciosamente., Alejandra Sanguinetti Director of Sales & Marketing
3 night trip with friends Jun 4, 2015
A Traveler
BR
5.0 / 5Outstanding
"O hotel é muito bem localizado."
Localização excelente, camas e travesseiros confortáveis, equipe prestativa. A noite, mais ao final da tarde, pianista e até uma cantora no hall deixaram o ambiente mais agradável. Internet nas partes públicas e um computador para vc fazer seu checkin do voo de retorno, com impressora a sua disposição. A pisicna foi utilizada, assim como a sala de ginástica e massagista. Tudo muito bom.
Genuine Expedia guest review
Other trip Feb 24, 2015
Christina
BR
4.0 / 5Excellent
"Insatisfação sobre o café da manhã."
Comprei estadia com café da manhã e infelizmente ao fechar a conta me foi cobrado o valor de quarenta reais por pessoa(éramos três); gostaria de receber do hotéis.com sobre o fato.Aguardo resposta.
Genuine Hotels.com guest review
7 night family trip Dec 29, 2014
Pasqual
BR
3.0 / 5Good
"Hotel confortável, mas, CUIDADO COM A BANHEIRA!"
O Hotel é confortável, porém, tive um acidente sério na banheira do hotel, o qual, se houvesse um aviso sobre o quão escorregadio é o piso da mesma, não teria acontecido. O quarto tem tamanho razoável. Não fique no 4 andar, apto 410, pois, é voltado para área de máquinas, o que faz muito barulho o temp todo.
Genuine Hotels.com guest review
1 night family trip Jul 24, 2014
Liliana
BR
5.0 / 5Outstanding
"Excelente atendimento e ótima localização"
Gostamos muito dos dias que passamos em Santiago do Chile hospedados no Crowne Plaza. Pessoal muito atencioso, apartamento amplo, boas camas e uma localização muito boa. Dá para ir a pé ou de metro aos principais pontos turísticos da cidade.
Genuine Hotels.com guest review
3 night family trip Jun 19, 2014
Eleazar
BR
4.0 / 5Excellent
"Buena ubicacion"
Muy bien en general. pasillos un poco descuidados y lobby central muy ruidoso por la noches cuando empieza la música.
Genuine Hotels.com guest review
3 night business trip Apr 2, 2014
Juan
ES
5.0 / 5Outstanding
"God oplevelse"
Super professionelt hotel, meget venligt personale. Jeg følte mig hjemme. God beliggenhed i gåafstand til centrum med forretninger og cafeer, og Bellavista med barer, restauranter osv.
Genuine Hotels.com guest review
1 night business trip Feb 5, 2014
A Traveler
DK
5.0 / 5Outstanding
"Utrolig dejligt hotel"
Beliggenheden er i top - gåafstand både til downtown og Bella Vista området. Dejlig pool, gym m.v. Hotellets personale er absolut perfekt, service i top, behagelig stemning overalt. Et af de bedste hoteller jeg har prøvet i denne prisklasse overhovedet!
Genuine Hotels.com guest review
1 night business trip Feb 6, 2014
A Traveler
DK
4.0 / 5Excellent
"Bem localizado, perto de tudo"
Equipe atenciosa, hotel bem conservado, perto da Lastarria e da Bellavista, além do metrô. Voltaria, com certeza.
Genuine Hotels.com guest review
5 night trip Jan 24, 2014
A Traveler
BR
4.0 / 5Excellent
God service! Hyggelig personell som gjør en god jobb ford at du skal ha et bra opphold
Genuine Hotels.com guest review
2 night business trip Jan 5, 2014
AR
NO
5.0 / 5Outstanding
"EXCELENTE!!!!!!!!!!"
MUITO BOA, ÓTIMO ATENDIMENTO, SEM NENHUM IMPREVISTO. ATENDIMENTO DO HOTEL EXCEPCIONAL, QUARTOS AMPLOS, CONFORTÁVEIS, AREJADOS, MUITO LIMPOS. CAFÉ DA MANHÃ ÓTIMO. TODAS AS INSTALAÇÕES DO HOTEL, QUE UTILIZEI, DE MUITO BOM PADRÃO. SERVIÇO DE "HOTEIS.COM" REALMENTE MUITO BOM.
Genuine Hotels.com guest review
7 night family trip Dec 22, 2013
Carlos Marques
BR
4.0 / 5Excellent
"Cama muito confortavel e quartos amplos."
Quartos amplos, cama confortavel. Houve um problema de reserva, mas apos o hotel ter reconhecido sua falha, a gerencia concedeu um up grade para suite executiva no 22o andar Fantastica! SImone, RIo de Janeiro
Genuine Hotels.com guest review
1 night business trip Aug 26, 2013
A Traveler
BR
4.0 / 5Excellent
"Hotel bom mas sem cafe incluso no peço"
O Hotel é bom mas um pouco antigo. Além disso não incluem o café da manhã no preço!
Genuine Hotels.com guest review
5 night business trip Aug 5, 2013
Hugo D
BR
3.0 / 5Good
"유료 와이파이"
예약시 무료 와이파이라고 해서 비용절감 할 수 있다고 생각했는데, 3박 이용했는데, 하루당 10불 지불했네요....무료 와이파이라는 말은 빼시기 바랍니다. 이용하려는 사람에게 혼란을 주네요....
Genuine Hotels.com guest review
3 night trip Jul 14, 2013
A Traveler
KR
3.0 / 5Good
O atendimento é ótimo,porem o único e principal problema que tive é que em uma semana de estadia troquei quatro vezes de apartamento pois o sistema de Ar condicionado não funcionava corretamente.
Genuine Hotels.com guest review
7 night trip Jul 3, 2013
Edison
BR
4.0 / 5Excellent
"Comodo y ubicacion centrica"
Exelente hotel para el que necesita viajar por negocios, ya que se ubica cerca de las zonas comerciales, y tambien de las zonas de entretenimiento nocturno y gastronomico. Ademas, las habitaciones tienen buen tamaño, son comodas y limpias. El servicio a la habitacion es rapido y el desayuno del buffet es completo. El unico detalle es que el internet no esta incluido en la tarifa de la habitacion, teniendo en cuenta de que no es para nada economico.
Genuine Hotels.com guest review
2 night business trip Jun 15, 2013
A Traveler
CL
4.0 / 5Excellent
"Excelente Hotel!"
Quarto amplo, cama confortável e banheiro espaçoso. O quarto que ficamos possui vista para a cidade e cordilheiras. O hotel está bem localizado, próximo a estação do metrô, com fast foods próximos. Os funcionários são cordiais, extremamente simpáticos e solícitos. A estrutura é excelente, inclusive concierge. Foi permitido fazer late check out gratuitamente. Porém, o wifi é pago. O único ponto negativo do hotel são os valores cobrados para o café da manhã e produtos do frigobar. São muito caros! Costumo ficar em hotéis da mesma categoria e nunca paguei valores tão altos. Por essa razão, existindo hotel com localização, conforto e serviços semelhantes, optaria por outro.
Genuine Hotels.com guest review
3 night romance trip May 31, 2013
A Traveler
BR
5.0 / 5Outstanding
"Maravilhoso"
E muito proximo ao metro o que facilita a locomocao. O atendimento e exelente.
Genuine Hotels.com guest review
4 night trip May 8, 2013
Cleia
BR
4.0 / 5Excellent
"Boa localização"
Estadia agradável, sem incidentes. Não encontramos locais próximos para o café da manhã, como outros visitantes já relataram. O jeito foi ir até o Patio Bellavista, onde há muitas opções de restaurantes.
Genuine Hotels.com guest review
4 night trip Apr 27, 2013
A Traveler
BR
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2016
Eugene
US
4.0 / 5Excellent
Genuine Hotels.com guest review
5 night romance trip Aug 9, 2015
Chih-Chun
US
5.0 / 5Outstanding
Genuine Venere guest review
Other trip Feb 7, 2015
A Traveler
US
3.0 / 5Good
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
Amelie
BE
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night business trip Sep 8, 2014
A Traveler
PY
3.0 / 5Good
Genuine Hotels.com guest review
1 night business trip Aug 21, 2014
A Traveler
CL
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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