Overall disappointing, expensive, terrible bar very average service, old decor scruffy. Poor value for money.Genuine Expedia guest review
"Amazing location-in the center of Santiago."
The staff was responsive and curtious. The location fantastic! Easy access to the center, Plaza de las Armas.Genuine Expedia guest review
"$200.00 + per night sweat lodge"
I spent a week at the Crown Plaza in Santiago and battled every day with the air conditioning system. Although it allows you to lower it to as much as 10 C, my system would not lower the temperature past 21 C. This past week was unusually hot in Santiago and the Crown Plaza Staff was contacted several times to try and lower the temperature yet the A/C […] system continued not to lower the temperature to my desired temperature. The final straw was when they decided to cut all power to the hotel rooms, including the A/C from 11:00PM till 4:30AM on Wednesday, December 4th. I was told by the front desk staff that management decided that it would be a good idea to do this during the night when the hotel is full of tired and weary travelers, instead of doing it during the day when hotel guests are out and about. Further aggravating the situation, not all guest were notified of the power outage, myself included. There are many hotels in Santiago which are much more moderately priced and I don't mind paying the higher rate in order to obtain certain creature comforts we are accustomed to in the USA. It is my opinion that during this particular trip, I did not get my money's worth. In the future, I will stay clear of the Crown Plaza during the summer months in Santiago. Read moreGenuine Expedia guest review
Nice hotel. I have stayed many places in Santiago and so far this is the best of the mid-range $$ facilities. Unless you want to get up into the $400 USD and up, stay here.Genuine Expedia guest review
"nice mountain view"
goodGenuine Expedia guest review
"Not what I expected for the price"
It is a good hotel but pricy. You can find better hotels for the sameprice.Genuine Expedia guest review
"Fine but a ticked off for checking in!"
The hotel was a large, ordinary, well appointment traditional hotel. The service was fine, it was clean. It took me way too long to check in. They could not find my reservation and seemed a bit ticked off with me for it. They were short, perfunctory and verging on rude with the onus put completely on me to find my reservation in foreign country on the […] spot on my phone without the use of thier internet. When I did find my reservation, jet lagged and tired and showed it to them on my phone, it still took them some phonecalls to confirm it, even though it was there on my phone. Not the best introduction or welcome from them. Once I was there, they seemed nice enough, but it was most off putting to be greated that way. Read moreGenuine Expedia guest review
"Crowne Plaza, Santiago in winter"
Very comfortable hotel with all the amenities. Many facilities for business traveler.Genuine Hotels.com guest review
"Business trip to Santiago"
The Crowne Plaza has been updated and is very nice. The staff and services are very helpful. Unfortunately, the location is in a part of the city where traffic is "murder". Other than that, I would recommend this place highly.Genuine Hotels.com guest review
It was a bit dissapointing that Internet and breakfast were not included in price. Location was convenient for what I needed to do in Santiago. Having stayed in Santiago several times before, I would probably choose a different alternative next time. Some highlights: Good: - Nearby Bellavista - Close to downtime, but not too close - Close to underground […] train station - Nearby Santa Lucia park Bad: - Area can get nasty if anything happens that make Chileans think they need to concentrate to celebrate. - Internet is surcharged and on a per device basis - Only selected reservations include breakfast Read moreGenuine Expedia guest review
"Functional, Clean & Central- Good Value"
Good if you have business in the area, clean and neat. We were visiting family and stayed in different parts of Santiago and surrounding areas, so this was a functional spot used between more leisurely hotels and thus felt very perfunctory. The surrounding area was loud and dirty, but it was the hotel rooms and services provided good value for the […] price. Read moreGenuine Hotels.com guest review
"Good hotel for a business or family trip"
Nice hotel, very well located near Bellavista and other touristic attractions. The only problem we had is that I thought breakfast was included in our booking but hotel staff said no and it was difficult to contact expedia and get the problem solved quickly, so we couldn´t have breakfast at the hotel.Genuine Expedia guest review
"Home away from home"
Everyone I met at the hotel was very nice. They went out of their way to help.Genuine Expedia guest review
"Comfortable hotel in Centro"
The hotel was comfortable and clean. Very convienent and close to metro stops for sight seeing. However, the front desk staff warned us that the area could be a little dangerous at night, but the hotel itself felt secure. Wifi use was annoying-pay by day and only one person/device could access the internet in the room at a time.Genuine Expedia guest review
"Crowne Plaza Santiago"
Great room, great location to see Santiago. The hotel was spotless and the bed linens were top quality. Staff was friendly and helpful.Genuine Hotels.com guest review
"Crowne Plaza Santiago"
I would probably stay here again. A good hotel with large, comfortable, modern rooms. Convenient access to metro (Baquedano station) and Providencia (lots of good restaurants). Very friendly and helpful staff. My only problem was with the room cleaning service. They forgot something every time they made up the room. One time they didn't even leave us […] any towels. However, these problems were rectified in less than 5 minutes after calling the front desk. Read moreGenuine Hotels.com guest review
We were in the middle of the old city, very well located. One of the best reasons for staying in this hotel is Lillana OIrellana the Front office Supervisor. She made sure all our needs were met and with true professionalism. All the staff were helpful, many not speaking English. We would stay at this hotel in the future.Genuine Hotels.com guest review
"Crowne Plaza Santiago, Chile"
The hotel was extremely helpful to my son who was stiuck in Santiago by himself for a few days with a bad case of food poisoning They provided him with doctor and were very friendly. Most of all, the hotel representatives were extraordinarily helpful in finding a place for him to stay quickly and the right place. They checked with the hotel while i […] waited on the phone to make sure he had a quiet room. I had to extend his stay twice and the hotels.com reps ensured he would be able to stay continuously in the same room and was comfortable. Read moreGenuine Hotels.com guest review
"Great value for just a little extra to upgrade"
Executive room has great views and very comfortable. Staff were excellent, friendly and very helpful. Many speak good English which was a real bonus. Lounge club breakfast and evening drinks and canapés very good value. Pool and gym very good although too hot at lunchtime for us Brits. Location ideal for old historic Santiago areas of lastarria and […] downtown, also to San Cristobal hill and for eating out in bellavista. Short trip on metro to newer Santiago for $2 each to El Golf, Kennedy and Prudentia. Concierge helpful and good recommendation for restaurants and tours to Andes, vineyards and coast towns. Read moreGenuine Hotels.com guest review
"good place to stay nice & helpful people"
nice place to stay needs some upgrading staff makes the difference not mutch variety @ breakfastGenuine Hotels.com guest review
"Perfectly functional with good staff"
One for business travellers. Functional, efficient / friendly staff, decent breakfast, good gym / massage. Slightly away from the new business centre part of Santiago. Well worth considering if your budget doesn't extend to the well-known global chains. I would stay there again.Genuine Hotels.com guest review
Made us wait 4 hrs in the lobby till a room was readyGenuine Hotels.com guest review
The service and quality were excellent. We only had a short stay between flights (1 night, although we happily paid another half rate to stay until 8pm) enabling us to do some sightseeing and have a rest before our midnight flight. We were able to walk to the Artisans markets, to restaurants, and to the "Funicular" cable car up the San Cristobel Mountain […] to the statue of the Virgin Mary, the Chile Zoo, and outstanding views of the city and mountains. There were mini-supermarkets and a pharmacy nearby and it was close to the subway. We had booked on the Executive level so that breakfast was included and this was fantastic. By the time we got up we were the only people in the Executive restaurant which is on the 22nd (top) floor with amazing views. Patrick was our waiter and his English and service were outstanding. The food was great with a good variety and he cooked our eggs to our specific request and preference. Staff were friendly and helpful and although most did not speak English there was always at least one staff member who did so it wasn't too much of a problem. We used the hotel's car service to and from the airport and this was fantastic. Our driver (Reuben, I think, or a Spanish variation of this) was absolutely wonderful although his English was about as non-existent as our Spanish). Although the graffiti and appearance of the local neighbourhood might make you question how good the area was, we felt safe walking around and would definitely go back again. Read moreGenuine Hotels.com guest review
"A most pleasant hotel"
Very friendly staff, Madelen at th efront desk is most helpful, also hotel i svery well located close to downtown and the subway, its own restaurant is excellent a treu Crown Plaza I highly recommend itGenuine Expedia guest review
"Met expectations and well situated"
A very comfortable Hotel in a very convenient areaGenuine Hotels.com guest review
Lovely big comfy bed and black out blinds . Nice and quiet too !Genuine Hotels.com guest review
"Great location and amenities!"
Clean, comfortable, friendly staff, and great location. The amenities (pool, air conditioning, television selection) were very appreciated. Room service was very tasty and reasonably priced.Genuine Expedia guest review
Good location Restaurants nearby Clean safe areaGenuine Expedia guest review
"Nice but not the best value for money"
This hotel was about what you'd expect from the Crowne Plaza. No major issues but the hotel is starting to age and the amenities don't really match the price. Beware that if you travel during winter/spring the pool may not be operating (it wasn't during our stay).Staff were very friendly and helpful and spoke great English. Breakfast was a very nice […] buffet. Read moreGenuine Hotels.com guest review
Good hotel. Clean and well-organized lobby. Parking available underground. Room a decent size tho' undistinguished. Hotel is quiet, tho' located in central part of the city near major university. Staff courteous and fluent in English. Buffet breakfast ok but not exciting, and the restaurant itself needs sprucing up. Small mall nearby with a limited […] currency exchange (won't handle travellers cheques, tho hotel will) and a variety store. A marvellous, if colloquial, dining experience nearby, just a block or so, at the Fuente Alemana where delicious sandwiches – try the barros luco – and hot dogs, complete with fine fries (but only before 3pm!) and cold beer, all at a reasonable cost. Nearby a variety of museums, tho' you'll need to take a taxi. A bank machine close by, Santender, tho I did not use it. If willing to walk three blocks, go down to Portugal street to find a supermarket (especially for wine), fruit store, and bakery. Would stay here again (this my second visit) if wanted to be in the centre of the city. Read moreGenuine Hotels.com guest review
"A lovely place to stay"
Excellent service. Friendly atmosphere. Beautiful view of the Andes from the room. Very closed to lots of interesting places , buildings , university , parks and probably old parts of santiago.We stayed four nights. Very good for older people.Genuine Hotels.com guest review
"Santiago by night"
Very good hotel in good location Friendly and helpful staff. Evening buffet and drinks superbGenuine Expedia guest review
Only stayed for one night but staff were excellent in pointing out places to eat. Was only a short walk from hotel to Constitution street and Funicular. Great views from hotel room. Room was very clean. Highly recommend.Genuine Expedia guest review
"Excelente atendimento e ótima localização"
Gostamos muito dos dias que passamos em Santiago do Chile hospedados no Crowne Plaza. Pessoal muito atencioso, apartamento amplo, boas camas e uma localização muito boa. Dá para ir a pé ou de metro aos principais pontos turísticos da cidade.Genuine Hotels.com guest review
Muy bien en general. pasillos un poco descuidados y lobby central muy ruidoso por la noches cuando empieza la música.Genuine Hotels.com guest review
Super professionelt hotel, meget venligt personale. Jeg følte mig hjemme. God beliggenhed i gåafstand til centrum med forretninger og cafeer, og Bellavista med barer, restauranter osv.Genuine Hotels.com guest review
"Utrolig dejligt hotel"
Beliggenheden er i top - gåafstand både til downtown og Bella Vista området. Dejlig pool, gym m.v. Hotellets personale er absolut perfekt, service i top, behagelig stemning overalt. Et af de bedste hoteller jeg har prøvet i denne prisklasse overhovedet!Genuine Hotels.com guest review
"Bem localizado, perto de tudo"
Equipe atenciosa, hotel bem conservado, perto da Lastarria e da Bellavista, além do metrô. Voltaria, com certeza.Genuine Hotels.com guest review
God service! Hyggelig personell som gjør en god jobb ford at du skal ha et bra oppholdGenuine Hotels.com guest review
MUITO BOA, ÓTIMO ATENDIMENTO, SEM NENHUM IMPREVISTO. ATENDIMENTO DO HOTEL EXCEPCIONAL, QUARTOS AMPLOS, CONFORTÁVEIS, AREJADOS, MUITO LIMPOS. CAFÉ DA MANHÃ ÓTIMO. TODAS AS INSTALAÇÕES DO HOTEL, QUE UTILIZEI, DE MUITO BOM PADRÃO. SERVIÇO DE "HOTEIS.COM" REALMENTE MUITO BOM.Genuine Hotels.com guest review
"Cama muito confortavel e quartos amplos."
Quartos amplos, cama confortavel. Houve um problema de reserva, mas apos o hotel ter reconhecido sua falha, a gerencia concedeu um up grade para suite executiva no 22o andar Fantastica! SImone, RIo de JaneiroGenuine Hotels.com guest review
"Hotel bom mas sem cafe incluso no peço"
O Hotel é bom mas um pouco antigo. Além disso não incluem o café da manhã no preço!Genuine Hotels.com guest review
예약시 무료 와이파이라고 해서 비용절감 할 수 있다고 생각했는데, 3박 이용했는데, 하루당 10불 지불했네요....무료 와이파이라는 말은 빼시기 바랍니다. 이용하려는 사람에게 혼란을 주네요....Genuine Hotels.com guest review
O atendimento é ótimo,porem o único e principal problema que tive é que em uma semana de estadia troquei quatro vezes de apartamento pois o sistema de Ar condicionado não funcionava corretamente.Genuine Hotels.com guest review
"Comodo y ubicacion centrica"
Exelente hotel para el que necesita viajar por negocios, ya que se ubica cerca de las zonas comerciales, y tambien de las zonas de entretenimiento nocturno y gastronomico. Ademas, las habitaciones tienen buen tamaño, son comodas y limpias. El servicio a la habitacion es rapido y el desayuno del buffet es completo. El unico detalle es que el internet […] no esta incluido en la tarifa de la habitacion, teniendo en cuenta de que no es para nada economico. Read moreGenuine Hotels.com guest review
Quarto amplo, cama confortável e banheiro espaçoso. O quarto que ficamos possui vista para a cidade e cordilheiras. O hotel está bem localizado, próximo a estação do metrô, com fast foods próximos. Os funcionários são cordiais, extremamente simpáticos e solícitos. A estrutura é excelente, inclusive concierge. Foi permitido fazer late check out gratuitamente. […] Porém, o wifi é pago. O único ponto negativo do hotel são os valores cobrados para o café da manhã e produtos do frigobar. São muito caros! Costumo ficar em hotéis da mesma categoria e nunca paguei valores tão altos. Por essa razão, existindo hotel com localização, conforto e serviços semelhantes, optaria por outro. Read moreGenuine Hotels.com guest review
E muito proximo ao metro o que facilita a locomocao. O atendimento e exelente.Genuine Hotels.com guest review
Estadia agradável, sem incidentes. Não encontramos locais próximos para o café da manhã, como outros visitantes já relataram. O jeito foi ir até o Patio Bellavista, onde há muitas opções de restaurantes.Genuine Hotels.com guest review
God og venlig atmosfære. Det er behageligt at bo på de øverste etager hvor der er separate faciliteter - som et lille hotel i det store.Genuine Hotels.com guest review
"Ótimo hotel, ótima logalização"
Hotel digno das 4 estrelas. Ótimo serviços, qualidade, manutenção, limpeza de quarto e conforto. Excelente localização e arredores do hotel, com o bairro BellaVista ao lado, onde há vida noturna agitada e cheia de bares e restaurantes.Genuine Hotels.com guest review
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