All hotels in Santiago, Chile
1 room, 2 adults
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Av. Libertador Bernardo O'Higgins 136, Santiago, Region Metropolitana, 00000, Chile, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 77 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.1
  • Neighborhood
    4.0

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Comodo y ubicacion centrica"
Exelente hotel para el que necesita viajar por negocios, ya que se ubica cerca de las zonas comerciales, y tambien de las zonas de entretenimiento nocturno y gastronomico. Ademas, las habitaciones tienen buen tamaño, son comodas y limpias. El servicio a la habitacion es rapido y el desayuno del buffet es completo. El unico detalle es que el internet no esta incluido en la tarifa de la habitacion, teniendo en cuenta de que no es para nada economico.
Genuine Hotels.com guest review
2 night business trip Jun 15, 2013
A Traveler
CL
4.0 / 5Excellent
"Excelente Hotel!"
Quarto amplo, cama confortável e banheiro espaçoso. O quarto que ficamos possui vista para a cidade e cordilheiras. O hotel está bem localizado, próximo a estação do metrô, com fast foods próximos. Os funcionários são cordiais, extremamente simpáticos e solícitos. A estrutura é excelente, inclusive concierge. Foi permitido fazer late check out gratuitamente. Porém, o wifi é pago. O único ponto negativo do hotel são os valores cobrados para o café da manhã e produtos do frigobar. São muito caros! Costumo ficar em hotéis da mesma categoria e nunca paguei valores tão altos. Por essa razão, existindo hotel com localização, conforto e serviços semelhantes, optaria por outro.
Genuine Hotels.com guest review
3 night romance trip May 31, 2013
A Traveler
BR
5.0 / 5Outstanding
"Maravilhoso"
E muito proximo ao metro o que facilita a locomocao. O atendimento e exelente.
Genuine Hotels.com guest review
4 night trip May 8, 2013
Cleia
BR
4.0 / 5Excellent
"Boa localização"
Estadia agradável, sem incidentes. Não encontramos locais próximos para o café da manhã, como outros visitantes já relataram. O jeito foi ir até o Patio Bellavista, onde há muitas opções de restaurantes.
Genuine Hotels.com guest review
4 night trip Apr 27, 2013
A Traveler
BR
4.0 / 5Excellent
God og venlig atmosfære. Det er behageligt at bo på de øverste etager hvor der er separate faciliteter - som et lille hotel i det store.
Genuine Hotels.com guest review
4 night business trip Mar 12, 2013
A Traveler
DK
4.0 / 5Excellent
"Ótimo hotel, ótima logalização"
Hotel digno das 4 estrelas. Ótimo serviços, qualidade, manutenção, limpeza de quarto e conforto. Excelente localização e arredores do hotel, com o bairro BellaVista ao lado, onde há vida noturna agitada e cheia de bares e restaurantes.
Genuine Hotels.com guest review
5 night trip Feb 12, 2013
A Traveler
BR
5.0 / 5Outstanding
"Excelente Localização"
Proximo ao metro, atrações turisticas e ao Patio Bellavista(restaurantes).Café da manhã muito bom. Boa piscina. Aconselho a não comprar passeios no hotel, uma vez que os preços são muito mais caros do que você ir por conta ou comprar fora.
Genuine Hotels.com guest review
4 night trip Feb 8, 2013
Rosana
BR
1.0 / 5Poor
Hotel em localização estratégica, muito confortável. Café da manhã bem servido e boa estrutura de lazer. A vista dos andares mais elevados é muito bonita! Dois pontos negativos: estacionamento para hospedes muito caro: 20 dólares a diária. E o segundo ponto negativo é que as janelas dos quartos não abrem, desse modo não existe uma circulação natural e efetiva de ar. Péssimo para fumantes!
Genuine Hotels.com guest review
Other trip Feb 3, 2013
Alexandre
BR
4.0 / 5Excellent
"Nice hotel, great location, rather expensive"
One of the grande old dames of Hotels. Crowne Plaza are a reliable chain which really never disappoints. Our room was on the 11th floor, great view, big room, well afforded, nice bed and TV with all the normal cable channels. Rather small bathroom with rather poor water pressure. However, acceptable and everything worked. Good and large breakfast although cheese is rather poor as in all of South America. Happy with overall stay but almost 200 dollars for a one night stay is hefty when you compare to the competition. You can find hotels of equal standard for at least 50 dollars less. We only had one night and day in Santiago so location was at a premium. Still recommended if you can find a good rate!
Genuine Hotels.com guest review
1 night trip Jan 10, 2013
John
SE
5.0 / 5Outstanding
".FANTÁSTICO......"
HOTEL MARAVILHOSO COMO APRESENTADO.........SERVIÇO DE PRIMEIRA..........EXCELENTE LOCALIZAÇÃO A PÉ, METRÔ OU ÔNIBUS.......SHOW.......................
Genuine Hotels.com guest review
Family trip Jan 7, 2013
MARCUS VINICIUS
BR
4.0 / 5Excellent
"Ótimo hotel ( mas com um porém)!"
O Crowne é um ótimo hotel, muito bonito e limpo, quanto a localização é perfeita, perto de tudo, faziamos tudo a pé. Os quartos são muito confortáveis, a cama e banheiro são ótimos. O único porém é que a divisão dos quartos é feito em drywall então é possivel escutar toda a movimentação do quarto ao lado (isso diminui a privaciade). Ah também optei por uma estadia sem café mas me arrependi, não tem muitos lugares de café como Buenos Aires e para fechar depois com o hotel eles cobram mais caro.
Genuine Hotels.com guest review
4 night family trip Dec 24, 2012
A Traveler
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
5 night romance trip Aug 9, 2015
Chih-Chun
US
5.0 / 5Outstanding
Genuine Venere guest review
Other trip Feb 7, 2015
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night trip Feb 25, 2014
A Traveler
US
3.0 / 5Good
Genuine Hotels.com guest review
3 night trip Feb 10, 2013
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night trip Jan 15, 2013
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Feb 1, 2014
A Traveler
GB
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip Dec 13, 2012
burke
AU
3.0 / 5Good
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
Amelie
BE
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night business trip Sep 8, 2014
A Traveler
PY
3.0 / 5Good
Genuine Hotels.com guest review
1 night business trip Aug 21, 2014
A Traveler
CL
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip May 12, 2014
fernando
AR
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip May 12, 2014
Fernando Gallegos
AR
5.0 / 5Outstanding
Genuine Hotels.com guest review
7 night trip Mar 14, 2014
A Traveler
BR
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night romance trip Aug 17, 2013
A Traveler
BR
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Jan 14, 2013
A Traveler
CL
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night romance trip Jan 2, 2013
A Traveler
BR

TripAdvisor reviews for Crowne Plaza Hotel Santiago

Overall rating:Based on 751 traveler reviews

Most recent traveler reviews:

Overall Rating
"Superb Hotel Close to Everything Wonderful in Santiago"
09/01/15 117Thomas_A Sonoma, California
My wife and I just concluded our multi-day visit to Santiago and we can't say enough good things about our stay at the Crowne Plaza. Everything about the hotel was terrific. The decor of the lobby was inviting, the front desk staff extremely helpful (kudos to Oscar in particular), and the room, which was very comfortable with a spectacular view of the snow-capped mountains and San Cristobel hill, was spotlessly cleaned when we were out at breakfast every morning (and also on the last day of our stay, which hotels almost never do!). Also special kudos to the staff at Restaurant Caruso (after the Italian singer) the Italian restaurant at the hotel where we took most of our meals (great free buffet breakfast included in the stay). Our special thanks at Caruso to Fernando, with his warm and dignified welcome each evening, to Adolfo with his enthusiastic greeting and bright smile each morning, and also to Carlos, Jonathan, Ariel, Jerje, Patricio, and so many others whose names we didn't quite catch but whose service was always impeccable. The hotel is located right in the middle of Santiago. You can walk to Pablo Neruda's house, to the City Park where you can take the funicular up to Cerro San Cristobel (highly recommended), to the university district where there are tons of clubs, restaurants, bars, and other fun places, and to the Plaza de Armas, the main square in Santiago where the largest church of the city is located. Thank you Crowne Plaza for helping to make our stay in Santiago a memory that we will treasure always!
Overall Rating
"Perfectly reasonable hotel in the middle of the city"
08/20/15 Alex C Waterloo, Canada
Nothing particularly special, but with all the features and services you would expect of the brand. My breakfast was included and was particularly good, with an omelette/egg station and lots of fresh fruit and juice. (Strawberry juice seems to be a thing in Chile, and I quickly got addicted to it.) Wifi is solid. The hotel is close to several upscale/trendy bar/restaurant areas. The hotel decor is a little bit tired, but my room was clean and comfortable. Helpful staff, generally speaking acceptable if not fluent English.
Overall Rating
"Fantastic service"
08/17/15 AliM1978 Australian Capital Territory, Australia
Nice reception, good location, friendly staff, spacious room. If you are looking for a hotel in centro Crowne Plaza would be the best, it is a bit expensive but in this area it is reasonable, hotel is located to the busy part if the city which you have access to most museum and city sightseeing by walking, saint Lucia look park and lookout is 10 min walk from hotel, other side of city ( las Condes ) is more modern and residential with two big and nice shopping mall , there are newer hotels in that parts. Taxis are not that much expensive in Santiago, from Crowne Plaza you can get to those shopping centres by around $10 usd, if you get taxi on street. Crowne plaza is not a new hotel, so don't expect very shiny and new rooms but our room was very clean and nothing was disturbing, good housekeeping. They gave us a room on level 14 with mountain view, reception was helpful with yours. Breakfast was nice and big buffet, you can order your eggs to be made freshly based upon your order, omelette ( cheese, ham and egg) was nice. Some of the towels were not that much good and was time for replacement. Shower area was a bit tiny but good water pressure. Once we used hotel restaurant for dinner ( room service) and the food was very nice and delicious. Generally was good experience especially when they extend our checkout time for three hours as we where member.
Overall Rating
"Nice hotel in the PERFECT location"
08/13/15 WallyMom54 New York City, New York
I usually try to stay away from American chains when traveling out of the country. I chose the Crowne Plaza because it was the only hotel I could find with 2 double beds in a room (my husband and I were traveling with our adult son). It turned out to be a great choice. The hotel is perfectly located in between Bella Vista and Lasterria. It is clean and very comfortable. There was a huge tour group staying there, but thankfully we checked in before they arrived (the line curled around the lobby).
Overall Rating
"Marvelous hotel"
08/03/15 Allen S Chicago, Illinois
Great location between the new Santiago and old. Near subways which are easy to use and quick. Neruda's house easy walk and is in one of the best areas for dining and late night activities. Room was great. Staff at hotel very pleasant. Hotel restaurant surprisingly good. All in all excellent choice for santiago.
Overall Rating
"Just for the points. Old hotel"
07/23/15 david s london
This hotel is very old. Walls are yellow, carpets are dusty, air-conditioning is noisy and inefficient and the general condition of the hotel is very poor. They would have to put millions of dollars to refresh it. The breakfast is also very poor and very expensive . Pretty much nothing to eat, very small buffet and the coffee is the worst I ever drunk. So if you're an IHG member and you want points for you stay you could bear this place 2 nights but if you want a pleasant stay look elsewhere.
Overall Rating
"Just okay"
07/12/15 Honesty711 Greater Wellington, New Zealand
The only modern feature of this hotel is the reception. The hotel is well in need of a renovation. When you step in the restaurant, you will feel like you are in the 1920s. The staff were helpful as long as you ask the write questions and they understand you. There's not a lot of decent eating places near by. Proper restaurants are about 10 minutes walk.
Overall Rating
"Everything Works!"
07/10/15 geoffrey100 Boston, Massachusetts
I just spent a problem-free two days here. Check-in and check-out was very smooth. The internet was easy to connect and worked well all the time. The breakfast buffet was plentiful. I had room service once and the meal came quickly with generous portions. All the staff I encountered at the front desk, in the restaurant, and room service had fluent English and were really friendly. If the location within Santiago works for you (and this is an important consideration given the awful traffic at rush hours) I strongly recommend this hotel.
Overall Rating
"Elegant In Design"
06/10/15 AussieRoamers Australia
Good sized room with lots of hot water (and pressure). Modern and clean. Very courteous staff. Breakfast buffet was enormous with significant choice. The Club room, though basic was adequate for breakfast (and being complimentary is a bonus). Twenty minutes walk to the Old Centre and the finicular.
Overall Rating
"Ordinary"
06/05/15 StevenM10 Tamale, Ghana
(Ok I must confess up front that part of my frustration with this hotel was that the office is in Los Condes meaning you need a 20+ min cab ride from the downtown). That said... Location: awful if you're working in the Los Condes area. The downtown isn't very busy on the weekend though there were some cool little places to eat around and it close to one of the nightlife areas. Food: (I'm vegetarian) for Chile it was ok though the range for vegetarians isn't huge at breakfast... Room:pretty basic Service:the staff were helpful and took the time to learn my name which I wasn't expecting WIFI: ok Could improve:
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