All hotels in Santiago, Chile
1 room, 2 adults
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Av. Libertador Bernardo O'Higgins 136, Santiago, Region Metropolitana, 00000, Chile, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 77 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.1
  • Neighborhood
    4.0

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Maravilhoso"
E muito proximo ao metro o que facilita a locomocao. O atendimento e exelente.
Genuine Hotels.com guest review
4 night trip May 8, 2013
Cleia
BR
4.0 / 5Excellent
"Boa localização"
Estadia agradável, sem incidentes. Não encontramos locais próximos para o café da manhã, como outros visitantes já relataram. O jeito foi ir até o Patio Bellavista, onde há muitas opções de restaurantes.
Genuine Hotels.com guest review
4 night trip Apr 27, 2013
A Traveler
BR
4.0 / 5Excellent
God og venlig atmosfære. Det er behageligt at bo på de øverste etager hvor der er separate faciliteter - som et lille hotel i det store.
Genuine Hotels.com guest review
4 night business trip Mar 12, 2013
A Traveler
DK
4.0 / 5Excellent
"Ótimo hotel, ótima logalização"
Hotel digno das 4 estrelas. Ótimo serviços, qualidade, manutenção, limpeza de quarto e conforto. Excelente localização e arredores do hotel, com o bairro BellaVista ao lado, onde há vida noturna agitada e cheia de bares e restaurantes.
Genuine Hotels.com guest review
5 night trip Feb 12, 2013
A Traveler
BR
5.0 / 5Outstanding
"Excelente Localização"
Proximo ao metro, atrações turisticas e ao Patio Bellavista(restaurantes).Café da manhã muito bom. Boa piscina. Aconselho a não comprar passeios no hotel, uma vez que os preços são muito mais caros do que você ir por conta ou comprar fora.
Genuine Hotels.com guest review
4 night trip Feb 8, 2013
Rosana
BR
1.0 / 5Poor
Hotel em localização estratégica, muito confortável. Café da manhã bem servido e boa estrutura de lazer. A vista dos andares mais elevados é muito bonita! Dois pontos negativos: estacionamento para hospedes muito caro: 20 dólares a diária. E o segundo ponto negativo é que as janelas dos quartos não abrem, desse modo não existe uma circulação natural e efetiva de ar. Péssimo para fumantes!
Genuine Hotels.com guest review
Other trip Feb 3, 2013
Alexandre
BR
4.0 / 5Excellent
"Nice hotel, great location, rather expensive"
One of the grande old dames of Hotels. Crowne Plaza are a reliable chain which really never disappoints. Our room was on the 11th floor, great view, big room, well afforded, nice bed and TV with all the normal cable channels. Rather small bathroom with rather poor water pressure. However, acceptable and everything worked. Good and large breakfast although cheese is rather poor as in all of South America. Happy with overall stay but almost 200 dollars for a one night stay is hefty when you compare to the competition. You can find hotels of equal standard for at least 50 dollars less. We only had one night and day in Santiago so location was at a premium. Still recommended if you can find a good rate!
Genuine Hotels.com guest review
1 night trip Jan 10, 2013
John
SE
5.0 / 5Outstanding
".FANTÁSTICO......"
HOTEL MARAVILHOSO COMO APRESENTADO.........SERVIÇO DE PRIMEIRA..........EXCELENTE LOCALIZAÇÃO A PÉ, METRÔ OU ÔNIBUS.......SHOW.......................
Genuine Hotels.com guest review
Family trip Jan 7, 2013
MARCUS VINICIUS
BR
4.0 / 5Excellent
"Ótimo hotel ( mas com um porém)!"
O Crowne é um ótimo hotel, muito bonito e limpo, quanto a localização é perfeita, perto de tudo, faziamos tudo a pé. Os quartos são muito confortáveis, a cama e banheiro são ótimos. O único porém é que a divisão dos quartos é feito em drywall então é possivel escutar toda a movimentação do quarto ao lado (isso diminui a privaciade). Ah também optei por uma estadia sem café mas me arrependi, não tem muitos lugares de café como Buenos Aires e para fechar depois com o hotel eles cobram mais caro.
Genuine Hotels.com guest review
4 night family trip Dec 24, 2012
A Traveler
BR
4.0 / 5Excellent
"Prezzo proporzionato al servizio ottenuto."
Camera un po' stanca ma personale decisamente gentilissimo e disponibile.
Genuine Expedia guest review
Other trip Aug 19, 2012
A Traveler
IT
5.0 / 5Outstanding
Ótima estadia e excelente localização. Refeição no hotel é cara mas muito boa. Recomendo.
Genuine Hotels.com guest review
5 night family trip Jul 29, 2012
Rodrigo LL
BR
4.0 / 5Excellent
"Próximo ao centro histórico."
A estadia foi boa, pelas condições positivas das acomodações. Porém não posso deixar de comentar que algumas facilidades (ou atrativos) do hotel, divulgados no site, como a piscina e a hidro, não estavam disponíveis, o que causou grande frustração à minha filha. Outros pontos negativos: café da manhã excessivamente caro; água do frigobar absurdamente cara e Internet paga nos quartos... Não voltaria lá com essas condições.
Genuine Hotels.com guest review
7 night family trip Jul 27, 2012
A Traveler
BR
5.0 / 5Outstanding
Genuine Venere guest review
Other trip Feb 7, 2015
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night trip Feb 25, 2014
A Traveler
US
3.0 / 5Good
Genuine Hotels.com guest review
3 night trip Feb 10, 2013
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night trip Jan 15, 2013
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Feb 1, 2014
A Traveler
GB
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip Dec 13, 2012
burke
AU
3.0 / 5Good
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
Amelie
BE
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night business trip Sep 8, 2014
A Traveler
PY
3.0 / 5Good
Genuine Hotels.com guest review
1 night business trip Aug 21, 2014
A Traveler
CL
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip May 12, 2014
fernando
AR
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip May 12, 2014
Fernando Gallegos
AR
5.0 / 5Outstanding
Genuine Hotels.com guest review
7 night trip Mar 14, 2014
A Traveler
BR
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night romance trip Aug 17, 2013
A Traveler
BR
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Jan 14, 2013
A Traveler
CL
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night romance trip Jan 2, 2013
A Traveler
BR

TripAdvisor reviews for Crowne Plaza Hotel Santiago

Overall rating:Based on 736 traveler reviews

Most recent traveler reviews:

Overall Rating
"Marvelous hotel"
08/03/15 Allen S Chicago, Illinois
Great location between the new Santiago and old. Near subways which are easy to use and quick. Neruda's house easy walk and is in one of the best areas for dining and late night activities. Room was great. Staff at hotel very pleasant. Hotel restaurant surprisingly good. All in all excellent choice for santiago.
Overall Rating
"Just for the points. Old hotel"
07/23/15 david s london
This hotel is very old. Walls are yellow, carpets are dusty, air-conditioning is noisy and inefficient and the general condition of the hotel is very poor. They would have to put millions of dollars to refresh it. The breakfast is also very poor and very expensive . Pretty much nothing to eat, very small buffet and the coffee is the worst I ever drunk. So if you're an IHG member and you want points for you stay you could bear this place 2 nights but if you want a pleasant stay look elsewhere.
Overall Rating
"Just okay"
07/12/15 Honesty711 Greater Wellington, New Zealand
The only modern feature of this hotel is the reception. The hotel is well in need of a renovation. When you step in the restaurant, you will feel like you are in the 1920s. The staff were helpful as long as you ask the write questions and they understand you. There's not a lot of decent eating places near by. Proper restaurants are about 10 minutes walk.
Overall Rating
"Everything Works!"
07/10/15 geoffrey100 Boston, Massachusetts
I just spent a problem-free two days here. Check-in and check-out was very smooth. The internet was easy to connect and worked well all the time. The breakfast buffet was plentiful. I had room service once and the meal came quickly with generous portions. All the staff I encountered at the front desk, in the restaurant, and room service had fluent English and were really friendly. If the location within Santiago works for you (and this is an important consideration given the awful traffic at rush hours) I strongly recommend this hotel.
Overall Rating
"Elegant In Design"
06/10/15 AussieRoamers Australia
Good sized room with lots of hot water (and pressure). Modern and clean. Very courteous staff. Breakfast buffet was enormous with significant choice. The Club room, though basic was adequate for breakfast (and being complimentary is a bonus). Twenty minutes walk to the Old Centre and the finicular.
Overall Rating
"Ordinary"
06/05/15 StevenM10 Tamale, Ghana
(Ok I must confess up front that part of my frustration with this hotel was that the office is in Los Condes meaning you need a 20+ min cab ride from the downtown). That said... Location: awful if you're working in the Los Condes area. The downtown isn't very busy on the weekend though there were some cool little places to eat around and it close to one of the nightlife areas. Food: (I'm vegetarian) for Chile it was ok though the range for vegetarians isn't huge at breakfast... Room:pretty basic Service:the staff were helpful and took the time to learn my name which I wasn't expecting WIFI: ok Could improve:
Overall Rating
"Nice hotel in city"
06/04/15 basicjava
Not in the fancy area of the city but right in the middle of it. Service is good, friendly staff and good buffé. Manly used the excecutive lounge for breakfast. There is a 25 min drive to the airport when traffic is ok, which it's not most of the time so leave in good time for your flight. The standard is good, not the best but good enough.
Overall Rating
"Good location and a decent standard of room and service"
05/31/15 Bluebird-Chris London
Well-located hotel with metro stations nearby and also a short walk to Barrio Lastarria which has a fantastic array of restaurants to choose from. The front of desk staff were very professional and helpful. They will organise a taxi to the airport at a fixed price if you need one. Nice sized room, though there was a slight musty smell, which could have been because I didn't switch the aircon on much. A decent desk arrangement for anyone who needs to work in their room. The bed was one of the largest I have ever slept in and comfortable too. Free wifi and a business centre downstairs which is handy to print out your boarding passes. I didnt eat in the restaurant as there are plenty of decent places to eat nearby, also there are a few local shops if you need to stock up on water or other bits and pieces. Not the cheapest hotel, but very reliable and generally a good standard.
Overall Rating
"excellent staff & service"
05/26/15 SyZa Buenos Aires
Knowing that i will be at crowne plaza in santiago de chile changes my mood! I often go there on business and everything works excellent! Rooms, venues for lectures, they have an oustanding reception in charge of the very capable hands of oscar! Breakfast and bar are also excellent!
Overall Rating
"Went for an event, great food for a hobbit"
05/21/15 Sally T Santiago, Chile
I went for an event in a function room or perhaps ballroom on the second floor. The first course was two small pieces of congrio and a spoon-sized ceviche. The main was two small pieces of beef, a piece of carrot and of cucumber and something like a green gnocchi. The desert a small piece of chocolate sponge like something. All were well-presented and delicious, but tiny. Perhaps three servings would comprise a regular meal, perhaps five for a healthy appetite.
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