"Nice place to stay."
The hotel is very clean and the staff were very all very nice.Genuine Expedia guest review
"bad weekend at discomfort inn"
Told by staff I was to take my garbage to dumpster because they did not have enough staff. Had to chase down toilet tissue. Internet did not work. Beds were lumpy. Room floor was filthy. Handicap room but to get wheel chair in bathroom you had to open entry door, go in the hall and then enter bathroom. Bathroom door when open blocked entrance to bathroom […] as it would only open into the hall to 120 degrees. Staff was good on the hello's but indifferent to problems and were the reason for most of the above problems. Whatever is left I guess was OK. Don Pansegrau Read moreGenuine Expedia guest review
Response by Comfort Suites Vista Ridge Mall Dear Don retired MD, Thank you for your review. I'm terribly sorry that you did not have a positive experience at our hotel. I am disappointed to read about the level of service of which you received while you were our guest. I have already addressed your comments with my staff, and we have put a renewed focus on customer service and cleanliness. It is my hope that you will offer us another opportunity to impress you on your next trip to Lewisville. Sincerest apologies, Crystal J. Property Manager
Very satisfied, walking distance from the mall, clean rooms with pleanty of towels, affortable and good choices for breakfast...will do it againGenuine Hotels.com guest review
Nothing special. Nothing bad. Would've like even a small exercise room. Front desk staff were functional, period. Breakfast was good.Genuine Hotels.com guest review
Response by Comfort Suites Vista Ridge Mall Dear Bill, Thank you for your review. I'm sorry to hear that we did not meet our goal of impressing you during your stay. Guest satisfaction is very important to our entire staff. I will share your review with them, to make sure that we working even harder to obtain our goal. Please allow us another opportunity to impress you on your next visit to Lewisville. Sincerely, Crystal J. Property Manager
"Good price, nice staff"
The toilet valve at the wall was leaking but I stopped by fully turning on the valve. No biggie, probably hit by a mop. Pool and hot tub were very clean, the breakfast was standard but well stocked. Staff was very friendly.Genuine Expedia guest review
Good experience, and appreciated the affordable rates.Genuine Expedia guest review
"Not my cup of tea"
After arriving late in the evening, I turned on the heat in the room because it was a bit chilly. Soon the fire alarm in the room was blaring, I then smelled smoke in the room , realized it was the heating/AC unit. I turned it off, went to the front desk, told the receptionist what was going on, and was told to "just open the window and fan the smoke […] out with " my hands. When I reiterated the experience, she stated that it "sometimes happens " because the machines haven't been used in the summer time. I asked for a refund or new room and was also told that she can't promise that the smoke won't happen again. Wow Read moreGenuine Expedia guest review
Response by Comfort Suites Vista Ridge Mall Dear Guest, Thank you for taking the time to leave us your feedback. Please accept my apologies for the problems you had with the heater in your room, and for the way this situation was handled. I have discussed your comments with my staff. To ensure situations like this do not occur in the future, the housekeeping team is turning on the heaters in each room as they clean this week. I hope that you might offer us another visit in the near future to show you the level of service of which we are capable. Sincere apologies, Wendy D. Property Manager
I love this place for its location and large size room which can hold a small size partyGenuine Expedia guest review
AwesomeGenuine Hotels.com guest review
"Very clean, comfortable beds, amazing breakfast"
We enjoyed our stay. The staff were friendly. The pool and hot tub were very clean with water at good temperatures. The breakfast was amazing with our choice of hot or cold meal. It's convenient to everything, including several places to eat & shop (across the street from the mall) and close to hwy(s).Genuine Expedia guest review
"A one-night stay"
The room and hotel were very clean and commendable. However, you should train your staff to be more customer friendly. The clerk who checked us in was just barely civil. Makes you feel that she didn't care if you came in or left right then.Genuine Expedia guest review
Great Hotel close to many restaurants' and shopping centers, quite, clean, very well located.Genuine Expedia guest review
EXTREMELY nice hotel for the price. The staff was terrific and knowledgeable of area. Hotel location is easily accessable without being on freeway feeder street. Plenty of excellent eateries nearby (within walking distance). Highly recommend this inn.Genuine Hotels.com guest review
Great location next to a mall, easy in and out, staff was a little hard to find sometimes.Genuine Hotels.com guest review
I stayed here for a soccer tournament and everything was perfect. The location was in a hard to find spot but other than that it was great.Genuine Hotels.com guest review
Awesome employees and breakfast! Comfy bed and room was clean!!Genuine Hotels.com guest review
"Convenient location, next to Vista Ridge Mall"
Very comfortable bed. Room could stand some updating, but not bad.Genuine Expedia guest review
Bathroom was filthy. Sofa bed had blood on the mattress. Carpet was moist and sticky.Genuine Hotels.com guest review
Response by Comfort Suites Vista Ridge Mall Dear Matt, Thank you for taking the time to write a review. My apologies for your dirty room. I have addressed your comments with my housekeeping staff to ensure situations like this do not occur in the future. We hope you give us a chance to make things right and try the Comfort Suites Lewisville again next time you find yourself in the area. Sincerely, Charlotte F. General Manager
"Just a short stay"
Beautiful bedding, comfortable beds, very friendly and helpful desk clerk.Genuine Expedia guest review
Was very impressed. After spending a week in St. Louis at a competing hotel, this hotel was way beyond comparison of that hotel. Will definitely stay again. Great bed, great breakfast.Genuine Hotels.com guest review
We were very happy with our stay at Comfort Suites. We even extended our reservation by a day. The King Suite was beautiful and the bed was so comfortable that it was difficult to get up every morning .We will stay there again.Genuine Hotels.com guest review
"Not what i expected"
Since this hotel is located around all other 2-3 star hotels I though i was going to get the same when it comes to the aesthetics of the hotel and comfort. When I got to the hotel the first thing i thought was "wow! their website pics are deceiving". I basically stayed in a 1 star hotel. Next time I'm definitely staying by the Galleria.Genuine Hotels.com guest review
Great hotel, friendly staff. I would definitely stay here again!Genuine Hotels.com guest review
Great location, comfortable room, friendly staff. Would definitely stay here again.Genuine Hotels.com guest review
"Comfy bed and hot shower!"
The only thing I marked off for was that we had to wait for the front desk clerk to come back. She did have a sign up but she was out at the back door talking to someone. But other than that it was very comfortable! Beds were great with the pillowtop mattress pads, the shower was wonderful and everything seamed clean. The bathroom needed some upgrading […] but all was good! Breakfast was good too! Read moreGenuine Expedia guest review
"Good Hotel - easy to get to"
The sheets were clean, beds very comfortable. The appliances all worked. The bathroom needed some attention as well as the carpet throughout the room. The staff were very friendly and helpful. Nice hotel, just needs a little cleaning!Genuine Expedia guest review
"Great hotel with clean, comfortable rooms."
Great hotel! This hotel was really nice for the money we paid for it. Very clean and comfortable rooms.Genuine Expedia guest review
"Excellent Place to stay!"
Great place to stay! Rooms were very clean and roomy. Even had a pull out couch/sitting area that we didn't expect. The pool and hot tub were nice. The front desk people were very helpful and they had a really good breakfast. Our only complaint is with the access roads getting to the hotel. Made things a little confusing. Other than that we have No […] complaints and will definitely stay again next time when we are in the area. Read moreGenuine Hotels.com guest review
"Very comfortable accommodations and friendly staff"
Access to the hotel is a bit convoluted and not particularly well marked but, the hotel is easily seen and therefore easily gotten to.Genuine Expedia guest review
"close to malls and restaurants"
great family oriented hotel close to everything.....and 50% off at hotels.com - lots of folks there because of that - thanksGenuine Hotels.com guest review
"Great location, easy access."
We enjoyed staying here. There is plenty of restaurants within walking distance. Lots of shopping too, the mall is right behind you. Easy access to highways. The staff were all very nice and accomodating too. We will definitely stay again.Genuine Hotels.com guest review
"close to shopping"
we had a great time here was one of the best places that we are stayed at. we will do it again in a minute,Genuine Hotels.com guest review
"comfort suites lewisville"
Nice motel for price. Could use some updating. Excellent location next door to mall.Genuine Hotels.com guest review
Very satisfied with the hotel and friendly staff members. I didn't care for breakfast, though. The food would be much better cooked from scratch.Genuine Hotels.com guest review
"Great hotel for a shopping trip"
My husband I stayed at this hotel in order to shop around the metroplex for a few days to prepare for our baby. the staff were kind and the rooms were very clean. The bed was very uncomfortable (but that's more of a personal taste thing) and the pool was ice cold.Genuine Expedia guest review
"settled on for the night, stayed for the week!"
great place, nice people, comfortable room, wonderful breakfast, close to everything but not congested. will.stay again and highly recommendGenuine Hotels.com guest review
"Had some clean issues!"
Rooms were nice but sofa sleeper had dirty sheets and bathroom had hair on floor and someones fake finger nails still on cabinet by sink, Other then this staff was nice and Breakfast was good.Genuine Expedia guest review
It was hard to find the hotel. It's located in a really awkward spot and there is no sign to tell you where to turn in at.Genuine Expedia guest review
"It is not a quality to price hotel to stay over."
Hotel room seems to be very dark. Refrigirator is old.Genuine Expedia guest review
"attention to details, discipline is the key"
When I got to the hotel there weren't any outside lights on. Looked kind of shady and cheap given the inviting lights of the Marriott and Holiday Inn. Breakfast could have been better. Sausage links were a little gross. Pool area was well-stocked with towels but had trash around it. Over all I think the housekeepers do a fine job, but the owners need […] to not be so cheap. It's those little things that show a hotels worth of return stays. I'm all about saving the water, but to have a sign in the room giving you statistics on water consumption due to towel washing is a little tacky; makes me just want to use more towels... Read moreGenuine Hotels.com guest review
Indoor pool was cold. Most indoor pools heated but reread and it does not say heated, just indoor. Hot tub was great. Staff was nice. Took the AC a while to get cool but when we got back from the wedding it was niceGenuine Hotels.com guest review
Overalll wondeful stay clean staff ws grateGenuine Hotels.com guest review
"Great night of Comfort"
Great staff. Room was very spacious. Highly recommend.Genuine Hotels.com guest review
As we entered lobby we were hit with a foul oder, we stayed on second floor and it had a different but equally foul oder. Paid for room for 4 quest, had two towels in bathroom. Rooms had Air Conditioning but hallways did not. It was every bit of 95 degrees in the halls. Would never stay there again.Genuine Hotels.com guest review
"Good place for family"
A very nice place to take the family. The 10yr old daughter loved the indoor pool. The location was good, though the entrance was a little hard to figure out. The breakfast was average for this class of hotel. I would definitely stay here again.Genuine Expedia guest review
"The hotel in Lewisville,Tx"
The hotel and customer service was great. I hope the company keeps the forcus on good customer service.Genuine Hotels.com guest review
travelling with children is tough but the staff at this hotel was very accomodating with an early checkin, including the lady at the front desk checkin with the house keeper to see what room had been cleaned and then moving us to that room so that my 3 kids could take a nap and I would not go insnae. Great location next door to a mall and just off I […] 35 with tons of restaurants both chain and family owned to chhose from. my daughters enjoyed the pool and at the price I paid for this room and still got 4 start service. Will stay at this hotel again the next time im in DFW. no real need to check others. Read moreGenuine Hotels.com guest review
As a single female traveling alone, I felt safe and secure. The room was nice and the staff very polite and helpful.Genuine Expedia guest review
Good Location, Good size room and clean facilties, would recomend and stay againGenuine Expedia guest review
"수준낮은 아침 과 불편한 인터넷"
호텔은 그럭저럭 괜찮은것 같았으나 제공되느 아침은 호텔에 기대하느 것만큼 좋지는 않았다. 게다가 4박을 하는데 하루도 바뀌지 않아서 나중엔 결국 먹지 않았다. 더불어 이상하게도 인터넷이 되지 않아서 다른 호텔의 주차장에서 몰래 사용해야 할 정도로 인터넷환경은 좋지 않은듯 했다. 다음 방문엔 같은 가격을 주고도 머무를수 있는 다른 호텔을 찾아볼것 이다.Genuine Hotels.com guest review
Response by Comfort Suites Vista Ridge Mall Dear Guest, Thank you for taking the time to provide us with feedback from your recent stay at the Comfort Suites Vista Ridge Mall. I'm sorry to hear that we did not provide you with a five star experience. We hope that if you find yourself back in the area, you will allow us an opportunity to change your mind. Sincerely, Carla L. General Manager
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