"Not what i expected"
Since this hotel is located around all other 2-3 star hotels I though i was going to get the same when it comes to the aesthetics of the hotel and comfort. When I got to the hotel the first thing i thought was "wow! their website pics are deceiving". I basically stayed in a 1 star hotel. Next time I'm definitely staying by the Galleria.Genuine Hotels.com guest review
Great hotel, friendly staff. I would definitely stay here again!Genuine Hotels.com guest review
Great location, comfortable room, friendly staff. Would definitely stay here again.Genuine Hotels.com guest review
"Comfy bed and hot shower!"
The only thing I marked off for was that we had to wait for the front desk clerk to come back. She did have a sign up but she was out at the back door talking to someone. But other than that it was very comfortable! Beds were great with the pillowtop mattress pads, the shower was wonderful and everything seamed clean. The bathroom needed some upgrading […] but all was good! Breakfast was good too! Read moreGenuine Expedia guest review
"Good Hotel - easy to get to"
The sheets were clean, beds very comfortable. The appliances all worked. The bathroom needed some attention as well as the carpet throughout the room. The staff were very friendly and helpful. Nice hotel, just needs a little cleaning!Genuine Expedia guest review
"Great hotel with clean, comfortable rooms."
Great hotel! This hotel was really nice for the money we paid for it. Very clean and comfortable rooms.Genuine Expedia guest review
"Excellent Place to stay!"
Great place to stay! Rooms were very clean and roomy. Even had a pull out couch/sitting area that we didn't expect. The pool and hot tub were nice. The front desk people were very helpful and they had a really good breakfast. Our only complaint is with the access roads getting to the hotel. Made things a little confusing. Other than that we have No […] complaints and will definitely stay again next time when we are in the area. Read moreGenuine Hotels.com guest review
"Very comfortable accommodations and friendly staff"
Access to the hotel is a bit convoluted and not particularly well marked but, the hotel is easily seen and therefore easily gotten to.Genuine Expedia guest review
"close to malls and restaurants"
great family oriented hotel close to everything.....and 50% off at hotels.com - lots of folks there because of that - thanksGenuine Hotels.com guest review
"Great location, easy access."
We enjoyed staying here. There is plenty of restaurants within walking distance. Lots of shopping too, the mall is right behind you. Easy access to highways. The staff were all very nice and accomodating too. We will definitely stay again.Genuine Hotels.com guest review
"close to shopping"
we had a great time here was one of the best places that we are stayed at. we will do it again in a minute,Genuine Hotels.com guest review
"comfort suites lewisville"
Nice motel for price. Could use some updating. Excellent location next door to mall.Genuine Hotels.com guest review
Very satisfied with the hotel and friendly staff members. I didn't care for breakfast, though. The food would be much better cooked from scratch.Genuine Hotels.com guest review
"Great hotel for a shopping trip"
My husband I stayed at this hotel in order to shop around the metroplex for a few days to prepare for our baby. the staff were kind and the rooms were very clean. The bed was very uncomfortable (but that's more of a personal taste thing) and the pool was ice cold.Genuine Expedia guest review
"settled on for the night, stayed for the week!"
great place, nice people, comfortable room, wonderful breakfast, close to everything but not congested. will.stay again and highly recommendGenuine Hotels.com guest review
"Had some clean issues!"
Rooms were nice but sofa sleeper had dirty sheets and bathroom had hair on floor and someones fake finger nails still on cabinet by sink, Other then this staff was nice and Breakfast was good.Genuine Expedia guest review
It was hard to find the hotel. It's located in a really awkward spot and there is no sign to tell you where to turn in at.Genuine Expedia guest review
"It is not a quality to price hotel to stay over."
Hotel room seems to be very dark. Refrigirator is old.Genuine Expedia guest review
"attention to details, discipline is the key"
When I got to the hotel there weren't any outside lights on. Looked kind of shady and cheap given the inviting lights of the Marriott and Holiday Inn. Breakfast could have been better. Sausage links were a little gross. Pool area was well-stocked with towels but had trash around it. Over all I think the housekeepers do a fine job, but the owners need […] to not be so cheap. It's those little things that show a hotels worth of return stays. I'm all about saving the water, but to have a sign in the room giving you statistics on water consumption due to towel washing is a little tacky; makes me just want to use more towels... Read moreGenuine Hotels.com guest review
Indoor pool was cold. Most indoor pools heated but reread and it does not say heated, just indoor. Hot tub was great. Staff was nice. Took the AC a while to get cool but when we got back from the wedding it was niceGenuine Hotels.com guest review
Overalll wondeful stay clean staff ws grateGenuine Hotels.com guest review
"Great night of Comfort"
Great staff. Room was very spacious. Highly recommend.Genuine Hotels.com guest review
As we entered lobby we were hit with a foul oder, we stayed on second floor and it had a different but equally foul oder. Paid for room for 4 quest, had two towels in bathroom. Rooms had Air Conditioning but hallways did not. It was every bit of 95 degrees in the halls. Would never stay there again.Genuine Hotels.com guest review
"Good place for family"
A very nice place to take the family. The 10yr old daughter loved the indoor pool. The location was good, though the entrance was a little hard to figure out. The breakfast was average for this class of hotel. I would definitely stay here again.Genuine Expedia guest review
"The hotel in Lewisville,Tx"
The hotel and customer service was great. I hope the company keeps the forcus on good customer service.Genuine Hotels.com guest review
travelling with children is tough but the staff at this hotel was very accomodating with an early checkin, including the lady at the front desk checkin with the house keeper to see what room had been cleaned and then moving us to that room so that my 3 kids could take a nap and I would not go insnae. Great location next door to a mall and just off I […] 35 with tons of restaurants both chain and family owned to chhose from. my daughters enjoyed the pool and at the price I paid for this room and still got 4 start service. Will stay at this hotel again the next time im in DFW. no real need to check others. Read moreGenuine Hotels.com guest review
As a single female traveling alone, I felt safe and secure. The room was nice and the staff very polite and helpful.Genuine Expedia guest review
Good Location, Good size room and clean facilties, would recomend and stay againGenuine Expedia guest review
"Comfort Suites in Lewisville, TX"
Very friendly staff, great shower, and comfortable bed. Hotel is older and needs to be upgraded. We had a very pleasant stay.Genuine Hotels.com guest review
"Loud Rooms, Bad Service"
Hot tub was lukewarm, pool was freezing, and staff was unhelpful and even rude! Our toilet ran constantly, and there were stains on the blankets. We heard every hallway sound and had to purchase a loud box fan for white noise so we could sleep.Genuine Expedia guest review
We had read all the very positive guest services comments prior to going, but our experience was only average. There were no batteries in the tv remote control and it seemed a big deal to try to get some, took multiple attempts until finally when we said we would go get some and they could reimburse us, they found some!Genuine Hotels.com guest review
"Comfort Suites Lewisville Tx"
The bed was very comfortable. The staff was friendly. The location was ok but the sign and entrance were a little hard to locate.The breakfast was bland and not so good.Genuine Hotels.com guest review
"Pool Closed/ Awsome Breakfast"
So me, my mom, and my aunt wanted to do a home away from home thingfor their birthday. So we decided to go to comfort suites our main thing was finding a place to go with an indoor pool, so after going to winstar casino in oklahoma we wanted to rush back so we could swim. Come to find out after getting our bathing suit on, that it was closed til the […] next morning( for maintence). The next morning after an awsome Breakfast, we checked and it was still closed. So in the morning was a new person and she suggested that we go to the sister facility across the street to swim..............WHY didnt the night person tell us that, we were sooooo upset. Read moreGenuine Hotels.com guest review
They need to put some money back into such items as bathroom plumbing etc. The staff was very nice. Great breakfast. But it is time for a bit of an internal face-lift.Genuine Hotels.com guest review
Very convenient location. Front desk was kind and efficient. Breakfast options were good. Room layout was OK, and beds were great. Hotel however is not that new, and even though it is clean, it smells a bit like smoke, not a big issue if u consider the staff is kind and SMILESGenuine Hotels.com guest review
"수준낮은 아침 과 불편한 인터넷"
호텔은 그럭저럭 괜찮은것 같았으나 제공되느 아침은 호텔에 기대하느 것만큼 좋지는 않았다. 게다가 4박을 하는데 하루도 바뀌지 않아서 나중엔 결국 먹지 않았다. 더불어 이상하게도 인터넷이 되지 않아서 다른 호텔의 주차장에서 몰래 사용해야 할 정도로 인터넷환경은 좋지 않은듯 했다. 다음 방문엔 같은 가격을 주고도 머무를수 있는 다른 호텔을 찾아볼것 이다.Genuine Hotels.com guest review
Response by Comfort Suites Vista Ridge Mall Dear Guest, Thank you for taking the time to provide us with feedback from your recent stay at the Comfort Suites Vista Ridge Mall. I'm sorry to hear that we did not provide you with a five star experience. We hope that if you find yourself back in the area, you will allow us an opportunity to change your mind. Sincerely, Carla L. General Manager
muy buen servicio y esta muy limpio el hotelGenuine Hotels.com guest review
El único problema es que no servía la piscina y la máquina de hieloGenuine Hotels.com guest review
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