"Took a chance and lost"
Expedia does not lend credibility by listing this as a 3 star property. Not even close. This property is an old 70's vintage Holiday Inn repurposed as this property. I booked this with identity hidden hoping to get 1 of 2 properties across highway recently built. One of which is a Holiday Inn Express. Booked at my peril not knowing identity hoping for […] a deal but sad to say not even worth what I paid. Very comparable to Red Roof Inn quality. Read moreGenuine Expedia guest review
It was an excellent Hotel especially for the price. I have been traveling as a Trip Coordinator for My Senior Center for over 20 years. and I would highly recommend it to all my Passengers if all the qualityInns are as nice as this one. I could not find any fault to complain about. Even the breakfast was a great value..The beds were superb as good as […] any in the higher priced hotels that I have stayed in. Read moreGenuine Hotels.com guest review
"Good stay for the price"
I arrived at 10am for check-in and they checked to see if a room was available, which it was, so they let me check in early. The hotel was clean with good size rooms. They give you a 10% off coupon for the attached resaurant / bar. The bar gets pretty busy at night. Free breakfast is good with a mixture of hot and cold items. I would definately stay […] here again. Read moreGenuine Hotels.com guest review
Good value. Good service. Good stopover while traveling.Genuine Hotels.com guest review
VERY NICE FRIENDLY CLEAN AND ACCOMIDATINGGenuine Hotels.com guest review
The hotel was fairly clean, but was not well maintained. The is a bar/nightclub attached. It was very loud. Our room was next door to the fitness room. There were teenagers in there blaring music that I had to the report to the office. Then they were running in and out of rooms and up and down the halls. Multiple calls to the office and many hours later […] (2am) it stopped. I was disappointed that all the manager could say was sorry and did not offer to comp the room. Read moreGenuine Hotels.com guest review
GREAT CONTENENTAL BREAKFAST GOOD CLEAN ROOMGenuine Hotels.com guest review
It would havae been nice if there was a microwave as stated that there was one in the room. The refrigerator was not cleaned out from the last guests. The bathroom really needs a fan so you don't have to keep wiping the mirror with your towel...and the bathrooms could also use some heat. We were there for 4 nights and it was nice that housekeeping came […] in every day and made up the bed and put fresh towels in the bathroom (even though we did hang them up to reuse them). Read moreGenuine Hotels.com guest review
"If price is important."
Had saved us a "smoking" room without asking if we wanted one. We are non-smokers. They quickly made a change for us.Genuine Expedia guest review
"beds not comfortable,definitely about time to upda"
beds not comfortable,good assortment for breakfast,bar-lounge is pitifulGenuine Hotels.com guest review
"Smoky hallways and fruit too old to eat"
3 problems; Expedia booked us into a smoking room. Why would you do that as a default? Clerk kindly changed us into a 2 bed non-smoking room. 2nd problem: The room was on a hallway where more than half of the rooms were smoking allowed rooms, and our room smelled so much, it made my wife feel ill. Clerk, who hadn't been as considerate as we thought […] with the first change, moved us to a satisfactory room. 3rd problem: Breakfast was mediocre but passable in general, except for the fruit, which consisted of 3 clearly old oranges and 1 apple so old it's skin was beginning to wrinkle. I wouldn't stay there again, and I don't know whether I can trust Expedia ratings. Read moreGenuine Expedia guest review
"Not so good"
I will not be staying there again. This ia all you getGenuine Expedia guest review
"It's a good hotel with a reasonable price to stay"
The hotel was quite, clean with good facilities. The free breakfast was not with too many items, but they were enough for everyone. the bed was comfortable. It's a good hotel with a reasonable price to stay. We'll come again.Genuine Expedia guest review
It is conveniently located off of rt. 90 and they have a good breakfast that is included.Genuine Hotels.com guest review
A nice quiet hotel even on a Saturday night.Breakfast had alot of food choices.Staff seemed to be friendly.Genuine Hotels.com guest review
BADGenuine Hotels.com guest review
friendly staff and clean roomsGenuine Hotels.com guest review
The fitness room was virtually unusable. Passing through the smoking wing to get to my room was always unpleasant. The tub/shower discharged muddy looking water each time it was turned on, and the tub drain was very slow. The toilet seat was very broken. The heater was barely adequate for the cold weather.Genuine Hotels.com guest review
"Housekeeping needs attention."
The housekeeping staff needs to be more conscientious. When we checked in there was a dirty sock laying on the floor beside the bed. They did not thoroughly wipe the surfaces in the bathroom. They never swept the floor during our 3 day stay.Genuine Expedia guest review
I reserved two rooms close to each other (joint) but unfortunately you gave me separate rooms !!!!!!Genuine Hotels.com guest review
Great Bed and Pillows! No hairdryer :(Genuine Hotels.com guest review
Great price and very convenient for traveling. Located right off the interstate. Breakfast with hot and cold foods was a real bonus!Genuine Hotels.com guest review
"Clean, comfortable and centrally located"
The rooms were clean, beds comfy and the staff was helpful and friendly. Attractive and tasty breakfast service.Genuine Hotels.com guest review
"Had a pleasant stay"
Had a pleasant stay. Breakfast is good. Room Service is good. Room is clean. We got slight smell when we first entered into the room. It would be very good if room freshner available/sprayed. Had bar and live music on saturday. Overall nice experienceGenuine Hotels.com guest review
"extra charge at check in."
i was surprised to have been charged extra when checking in. i thought my credit card had been charged the full amount when i registered. i did not argue as it was late and was tired from trip.Genuine Expedia guest review
Only downer was no pool do to life guard no showGenuine Hotels.com guest review
"A good stay"
Clean, comfortable, satisfyingGenuine Hotels.com guest review
"Not worth the money"
Our shoes stuck to the floor in the bathroom. There were mildew stains on the tile and grout. Wi-fi was not accessible in the room. When we reported it, no one at the hotel tried to help us, the front desk clerk just gave us an 800 number to call. Hard to feel comfortable in such a dirty place.Genuine Expedia guest review
"Just the ticket"
We had covered a lot of miles and had an even longer trip ahead the next day. We neede a place right off the expressway that took dogs. We didn't need much - comfortable room and an on-site restaurant. Initial impression was not so great - I walked up tot he registration desk only to find the attendant walking away, telling me he would be right back. […] He was gone a long time. Then I learned that the reason he had departed was to help a guest load some heavy boxes into a car - and that's the kids of service we encountered - very helpful. When he learned that we would be departing prior to breakfast being put out the next day, he even offered to "check in the back" to see if they had some fruit or something he could offer me for the morning. WOW. Restaurant was very nice - our waitress Tara was just wonderful. The meal was reasonable and they had Guiness on tap. Doubtless the lounge makes a racket on weekends - it looks like a hopping place, but on a Monday night, there was little action. The room could have been cleaner - there was a big suspicious stain on the chair - but the beds were very comfy and the A/C worked fine. For a reasonable rate, convenient location, decent meal, and good night's sleep, very nice for our family of four + big dog. Read moreGenuine Hotels.com guest review
"Great stay, higher than necessary price"
This was a great stay for a local getaway, though the price was high for what we got. The King room was well cleaned and comfortable, but the toilet ran off and on throughout the night, keeping us awake when we wanted to rest. The rate was high for a random Saturday night getaway, and there wasn't room service available even with an onsite restaura […] nt. Read moreGenuine Hotels.com guest review
"Easy to find"
Was average in all ways.Genuine Hotels.com guest review
"OK Hotel, totally non-smoking would be nice."
The hotel is fine overall and the staff was pleasant. I wasn't too keen on the fact that they mix smoking rooms in adjacency to the non-smoking ones. We were on the 2nd floor and the first 10 or so rooms on the hallway were smoking which meant you had to deal with the smell everytime you made your way to your room. Once in the room it didn't become […] an issue. Read moreGenuine Expedia guest review
"Good Night Stay"
over all good , the coffee maker did not work , staff offered to bring coffee upGenuine Hotels.com guest review
terrificGenuine Hotels.com guest review
The Quality Inn was very conveniently located, which was our main concern. Nice staff, reasonably clean.Genuine Hotels.com guest review
"No hot water"
Staff pleasant and acommodating. Staff also aware of problems guest experience with high volume tour groups. Unfortunately, you have to make adjsutments to your schedule to accomodate theirs. For example, hot water not available at peak morning hours around breakfast time. Also, attempted late night and only luke warm! Managemnet needs to listen to […] knowing staff and correct these deficiencies before my return! Read moreGenuine Expedia guest review
"close to Ralph Wilson Stadium"
It was ok. My wife and I drove up to attend the Bills Draft Party and this was one of the closest hotels. Not bad, but not great either. For the price I can't complain. We got a room with two twin beds and they were kinda small for us but that's cause I'm cheap, lol. The TV channel selection wasn't great, maybe 20channels total and half of them were […] dumb ones. The next morning when we were leaving, we decided to skip out on the free continental breakfast offered by hotel and the guy behind the desk gave us directions to "Pegasus" which is a greek restaurant in Hamburg that was pretty decend. The food was average at best but VERY VERY cheap. Overall, good stay. Probably going back for the Thursday night game in November vs Miami. Read moreGenuine Hotels.com guest review
"as expected but lazy housekeeper!"
I was here for a full week for business & chose the hotel based on price point & on location of where I was training (business). The floor in the bathroom was very dirty - I cleaned myself as once I get into room I don't like having others in my space. The carpet also appeared to be dirty with flakes of wall dust around all corners of room as though […] the vacuum was bumped into wall heavily & the housekeeper did not bother to clean up with nozzle. Due to the fact that I have cleaned houses in the past, I notice these things that speaks to laziness on the part of the housekeeper. I did relay to the front desk so they were aware. Otherwise, I was impressed with the quietness of room and overall got what as expected for price point. Read moreGenuine Hotels.com guest review
"Not sure we would stay again."
When I was checking in, the receptionist got a call from a guest that was having a problem with the plumbing. She was very nice, apologized and said she would be glad to give them another room. At first look, the hotel itself was not that bad. There did not seem to be that many guests either. It was very quiet. The room seemed ok to the eye, however, […] when we got into the room, the toilet looked like it had been used and not flushed. There was an open can of soda in the refrigerator as well as a 3/4 full quart of milk that had expired. Hopefully this is an isolated incident and no one else will have this problem. It was about 5 mins to the casino which is not all it's cracked up to be. then about 15 mins to the Walden Galleria Mall - 2 story, lots of stores and dining choices. There was a bar/rest in the hotel. We did not eat there, but played pool and listened to the jukebox. There was a band coming in later that evening, but we did not stay for it. Continental breakfast was decent. the waffle machine, fruit, yogurt, toast etc...the usual. Read moreGenuine Hotels.com guest review
Clean, comfortable and quiet. Also the business center and exercise room are added conveniences. Great breakfast too! Priced well for accommodations.Genuine Hotels.com guest review
"A place to sleep"
I feel bad given how nice the staff were, but the upkeep and cleanliness was lacking.Hotel offered comfy bed, quiet room, hot shower, complete breakfast. Not great, not nastyGenuine Expedia guest review
"Enjoyed our stay"
we went down for the Bills & Jets game, stayed 2 nights, the staff were nice, no issues, very quiet , we stayed Saturday night & they put the hockey game on in the bar so we could watch it, greatly appreciated. friendly staff & good people at the bar & the wings in the restaurant were second to none, over all enjoyed our stay.Genuine Hotels.com guest review
"Smelly dirty room with drippy faucet"
Just the facts: There was hair on the sink. There was hair on the toilet. There was dried urine on the front of the toilet. The bathroom floor was sticky. The sink faucet was so cheap and worn that the chrome plating was gone. There was black mold on the edge of the tub and on the tiles. The tub faucet had a steady stream of water coming out. The ceiling […] light in the bathroom was burned out. The iron was missing. The shades were askew and damaged. The tv was from 1995, and the screen was dirty. Fixtures needed dusting. Very sad. Read moreGenuine Expedia guest review
Staff was great but there is mold growing around the windows. Definitely needs upgradingGenuine Hotels.com guest review
"Very nice hotel! Definitely stay here again."
We were here for 2 nights during winter storm. Amazing hotel. Very friendly staff. Best breakfast selection. Worth staying here.Genuine Hotels.com guest review
"Nice place to stay!"
We stayed here 2 nights. Best breakfast selection. Really friendly staff. Nice clean rooms. Restaurant and bar in the hotel. Great location near I90. Definitely stay here.Genuine Hotels.com guest review
"Good service but older hotel"
Bad was very clean and good, but rooms were old. Service was excellent.Genuine Hotels.com guest review
"over night before dolphins/bills game"
great location to highway , ralph wilson stadium, cdn/us border, great restaurant waterstone grill located beside the hotel -Genuine Hotels.com guest review
Arrived for a late chec i. Staff wAs great they put us at the back of the culex away from the bat where they had very load live music. Room was clean and nicely appointed.Genuine Expedia guest review
"NFL visit #1."
nice hotel. great staff. very good cleaning staff. loved the sports bar. there were 6 of us and they stayed up until close both nights. had a bad experience with a cab. tried to go to Dennys for dinner and the way there was $7.00 for all 6 in one mini bus . The way back we were informed that there were no 6 person vehicles and 2 cabs would have to be […] sent. were informed after we were picked up that there was a flat rate (1/4 mile) to the hotel of $12.00 per cab and that was the way it is. we are going to come back and go and see the Buffalo Sabres play soon. thank you for a wonderful time. Read moreGenuine Expedia guest review
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