"No good. Never again."
ONLY 2 wireless access when I paid for 3 people room. The hotel room felt very old. The staff were not very friendly. The whole place smells like cigarette. It takes really long time for the front desk to pick up the phone and check in. Overall, we did not like the hotel at all.Genuine Hotels.com guest review
"Cleanliness of room."
It was clean and quiet. When I was check in, the people(men) did not attention to us,he was looking at only computer.Genuine Hotels.com guest review
"Be sure you get the room you paid for"
We booked a room with two queen beds and when we arrived we were informed they only had a room with one bed. Not terrible on the face of the problem until we entered our room and discovered the bed was a fold up murphy bed.Genuine Hotels.com guest review
I was pleasantly surprised by how nice the room was in Bally's. I knew it was an older hotel but the room was very comfortable, carpet was clean, thermostat worked perfectly and beds were better than average. Not to mention the room was much larger than most hotel rooms.Genuine Hotels.com guest review
"Bait and Switch"
I paid extra for two queens, only to discover they don't guarantee room types. We were placed in a one-bed room with a roll away directly adjacent to night club. The music was so loud it shook the windows and the furniture until 5am. Unable to sleep. The management was rude. The staff was unknowlegeable about the products they provide. I received a […] different story ever time I called. I simply don't ever write reviews, but I couldn't skip this one. Worst hotel eperience I've ever had. Read moreGenuine Hotels.com guest review
Excellent location, room very clean and spacious, courteous staff and overall good service.Genuine Hotels.com guest review
"Fiesta Bowl Trip"
The overall stay was fine however, the toilet ran constantly despite contacting maintenance at least 3 times to fix it. And we were given less towels than we started with.Genuine Hotels.com guest review
The hotel and room were aces all around and the room was actually a little bigger than what we were expecting.Genuine Hotels.com guest review
"On the strip very slow with dest service!"
I was there for a conference and the hotel was convenient. the check in took a ridiculous amount of time. I actually timed how long it took when we had one person in front of us and it was a full 15 minutes which is why it took over an hour with only 6 people in front of us when we first got in line! No coffee in the room, had to buy a $5 cup each morning […] in the lobby. Other than that the room was comfortable and clean. Read moreGenuine Hotels.com guest review
"Nice hotel, disgusting buffet"
The breakfast buffet is the worst I have ever had. Very little choices and all the choices are on the verge of uneatable.Genuine Hotels.com guest review
"Average Hotel with Great Location"
Overall Average Rooms. Main scoring point for this hotel is its location because its located centrally on the Strip .Genuine Hotels.com guest review
Great location for a good price.Very clean room.Genuine Hotels.com guest review
"Very nice - but you pay for it"
Awesome location in center of LV Strip. WiFi was limited, and we were charged a substantial service charge and also a substantial resort fee. Also wish the rooms had microwave and refridge to store beer and snacks.Genuine Hotels.com guest review
"Christmas Day family getaway"
Checking into the hotel took way too long. Not enough employees working the counters. We were happy with our stay. The room was clean, the view was good. Now, if you could have done something about the wind--------------. We will come back.Genuine Hotels.com guest review
"Excellent Room conditions"
the room has great price and it is huge and very clean.Genuine Hotels.com guest review
We had a good time at Bally. A room has pretty good size for family of four and It is located right in center of Las Vegas. We really liked itGenuine Hotels.com guest review
"Ballys Las Vegas"
Room smells like smoke.Genuine Hotels.com guest review
Perfect central location on the strip. Maid service very friendly. Check in and check out was quick. Problem with Bill at check out, but was resolved quickly. Good slots.Genuine Hotels.com guest review
"Great rooms, but not the best service"
This hotel was in a great location, in the center of everything! We only had some issues with checking in, which took a looooong time and we weren't explained well how to get to our room. Also, parking was free, but also a pain and far from our room. We weren't explained until after we got back from parking that there was a free valet service, even […] though we stopped to ask what the process was for checking in, etc. The hotel itself had great rooms that were very spacious and updated. We stayed in the jubilee tower. Read moreGenuine Hotels.com guest review
"An Average Hotel... Nothing Extra Special..."
It was an average hotel. Not that much impressed with the Hotel specially interior looks very old, except the Center Strip location. I would not definitely stay again. Prefer to pay high and go to Venetian or other better hotels.Genuine Hotels.com guest review
"Royalty for a Night!"
Free upgrade to a high roller suite with living room, dining room, exercise room (with mirrors!), jacuzzi tub for two, steam shower, view of the mountains! Does life get better than this?Genuine Hotels.com guest review
Awesomely good but was given access bathroom too wet whn used.Genuine Hotels.com guest review
"OK Hotel, TERRIBLE Customer Service"
This was not a great experience for us. My wife and I were finally visiting Las Vegas and decided to stay on the Strip for fun. We were told that a pool would be open, but turns out they're only open during certain times. Bally's is connected to the Paris hotel, which also has a pool. The sign said you could use that one if the Bally pool was closed. […] Turns out they were both closed but no one bothered to put up a sign before I spent 30 minutes finding the Paris pool. The staff was very unfriendly. We couldn't get a cart to haul our luggage in. One guy flat out refused, while the other spoke poor English so I gave up. I hauled everything in on my own. The front desk worker was coarse and not polite. The overall feel of the hotel was ok. My wife went to the car (which is a very long trip from the hotel rooms) and could not remember what room number we were in. She did not have her phone or her wallet. When she attempted to seek help from the staff they treated her like a criminal, even though she had one of our room keys. They refused to offer her any kind of assistance. (I will add that she is 6 months pregnant at this point.) So she eventually borrowed someone's cell phone and called me, but I was blown away by how terrible the customer experience was. We will never be going back. Read moreGenuine Hotels.com guest review
"Best deal under $100 over Xmas"
Stayed over Xmas 2014. Our room had a small living area with a sofa and a queen size bed. The room is huge and our room was serviced by Ms. Yolanda. I have never had better service in a room!! The view from the 20th floor overlooking Vegas blvd was neat. Paris casino adj to Ballys has some really nice cafés and restaurants. I lost a ton of $$$ at the […] tables:) but our stay was awesome. Go Ballys! Read moreGenuine Hotels.com guest review
Great!!Genuine Hotels.com guest review
"Not worth it to stay there."
Bathrooms and shower tub not clean. Internet wasn't working. Front desk didn't know about the overspread internet issues. Even employees advised they don't bring family members thereGenuine Hotels.com guest review
"Not a bad spot to sleep at night"
fairly mid range for the jubilee rooms. the 2 queens were more like 2 full sized beds but the mattress was very confortable.Genuine Hotels.com guest review
"Losing it's appeal"
Everything is now super expensive. Hotel needs a do over! Smell of cig smoke unbearable, no matter what area you were in. Far too many people!Genuine Hotels.com guest review
Much better than beforeGenuine Hotels.com guest review
"First time and learning experience"
Dissatisfied with the solicitors at the front entrance offering free shows the company is very unorganized and provide in correct timelines and offer shows that are not avail. Bed was hard and toilet would not flush well also front of hotel was under construction was a in convieneceGenuine Hotels.com guest review
"Misleading statement on amenities"
When we booked we made special request for a microwave oven as we were traveling with a baby and needed to warm his milk which is his primary food. I understood that special requests are not always guaranteed but was counting on my previous experiences in other hotels where it was always provided to me at some point during the stay. I also called the […] hotel a week before the arrival date to remind about this request. I was told that we can talk to the check-in staff upon arrival and they will try their best to provide it. However, upon arrival we were told oven was *never* provided to guests as a policy at this hotel. That means when we were told best effort will be made to accommodate our request at the time of booking, we were blatantly lied to. I would not have written this review had it not been for the sickness our child is facing upon return. We had to feed him cold milk as the options to warm it were limited near Bally's. Upon returning he has been suffering from severe constipation and regular bowel pain for more than 24 hours that required a visit to the clinic and a couple of sleepness nights for all of us. Both Hotels.com and Ballys must be honest in their dealings with guests. Read moreGenuine Hotels.com guest review
WAIT 40MINS TO CHECK IN, (x'mas eve) OTHERS ARE GOODGenuine Hotels.com guest review
"Enjoyed the stay"
We stayed in jubilee tower, everything was great experienceGenuine Hotels.com guest review
"over promise and under delivered"
When we checked in we were told the only room available was a smoking room even though we booked a nonsmoking room. We took the room after one of their supervisors promised us a free upgrade to a junior suite and $25 in drink\food credits. The junior suite was nice and roomy, surprisingly smelled quite clean, and not too smoky... albeit a bit dated […] with an old 60s era radio and TV and old wall papers. We were pretty happy with the beds and bathroom. However upon checkout, that's when the hotel under delivered. The clerk told us that there was no record of our $25 credit. We even produced the names of the check-in clerk and his supervisor who came to talked to us and gave us the credit. But the checkout clerk and her supervisor refused to acknowledge the credit and told us that they can't honor it. After ~20min of going back and forth, we ended up no where. We felt mislead and disappointed. Although $25 is not a large amount, it's the principle of it and the experience left a negative feeling for us. This hotel just lost a customer over $25. It seemed a minuscule amount to the hotel but it showed that they don't value their customers and they don't care about making their customers happy. Read moreGenuine Hotels.com guest review
It is a nice hotel, clean and staff is very helpful and professional while conducting their business.. The only drawback was the housekeeping and their attitude when asked to clean the room..Genuine Hotels.com guest review
"A Short Vacation"
Furniture and Carpets need deep cleaning.Genuine Hotels.com guest review
Stayed for 3 nights at this hotel and it was awesome. I had a disable gandpa and the room was perfect for his stay. The bathroom was easy excess and its meant for disable people. Ballys hotel is by the strip so going anywhere along the strip was easy as ABC even though i driveGenuine Hotels.com guest review
Fun time with friends.Genuine Hotels.com guest review
Very nice, great location right on the strip close to the great food and other big hotels/casinos, cleanliness on point!Genuine Hotels.com guest review
"The hotel was awesome and perfect for our stay."
Our stay in Las Vegas is always fun. Great atmosphere, great staff and great people.Genuine Hotels.com guest review
Very enjoyable, room very clean but I didnt like the homeless sitting and asking for money. Out front of the hotel it smells like urineGenuine Hotels.com guest review
Long waiting line to check-in. Seemed understaffed. Nice courteous service at counter. Approached by several annoying guys who were trying to sell us on future discounts at Bally's. Seemed too gimmicky and like a car salesman. Not a fan of that -- at all.Genuine Hotels.com guest review
No complaints at all. Great service and nice room.Genuine Hotels.com guest review
"First Time in Las Vegas.."
Our first time here. Location was perfect but hotel front was under construction and that made it inconvenient. At check in was bothered by solicitors offering free show tickets for exchange of tour. No problem except the 2 hour tour was a 4 hour ordeal which cut into our trip and resulted in adding a day. Also important....they give you free things, […] but we found out hard way that the staff for the Wyndham tours are uneducated to the show schedule and buffet closers... Room was large but bed was hard and toilet hardly flushed a small bit of toilet paper...Would have liked more information to the shows that were offered at the hotel as well as the tram, it was our first time and information would have been very helpful, its a big place...Valet was nice and no problems there. There was a resort fee and I would be okay with that however half the resort ammonites were closed so I should have not had to pay the whole resort fee...that seems like a rip off. Read moreGenuine Hotels.com guest review
"Worst place to stay"
Worst stay ever in las vegas , will never ever come to this hotelGenuine Hotels.com guest review
Great Location, connected to Paris Casino lots of restaurant & shops. cross street Aria and Belagio resortGenuine Hotels.com guest review
"Just a break from regular work"
It was nice and regular, nothing great but met my expectations!!!Genuine Hotels.com guest review
"Bally's…resort fee for a non-resort feel?"
Really annoyed by the Resort FeeGenuine Hotels.com guest review
"In middle of strip."
Room looks nice. For couple of night stay it is ok. Close to everything. Parking is not in the building. Casino is old.Genuine Hotels.com guest review
Enjoyed the stay.Genuine Hotels.com guest review
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