All hotels in New Orleans, Louisiana, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here330 Loyola Ave, New Orleans, LA, 70112, United States of America, ‏‎855-239-9227
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.3 / 5Excellent

Score breakdown (from 459 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.2
  • Neighborhood
    4.0
5.0 / 5Outstanding
"Friendly, helpful staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Friendly, helpful staff. Well located. Good value.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you kindly for acknowledging our team, guest recognition is the greatest reward for our efforts!
2 night business trip Oct 21, 2014
Mark
US
5.0 / 5Outstanding
"Concierge"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very helpfull Concierge, hotel restaurant, very good food hotel is close to French Quarter, easy ride, trolly or cab anywhere, waterfront, French Market, etc.
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
We greatly appreciate you taking the time to acknowledge our perfect location, amenities, and wonderful team! Thank you for the kind comments!
Other trip Oct 19, 2014
Guy
US
4.0 / 5Excellent
"Good Hotel, Great Staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was very friendly and helpful. If we are in New Orleans again we will definetly stay here.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
We greatly appreciate your recommendation and look forward to serving you again in the future!
1 night family trip Sep 27, 2014
A Traveler
US
4.0 / 5Excellent
"New Orleans Weekend"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Parking was expensive, but the location worked for us as we went to a concert in the area. The staff was very helpful, and the breakfast buffet was good.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for taking the time to review our hotel and staff! Unfortunately, parking is a commodity in the downtown area and our fee is comparable or less than the competition surrounding our locale. In addition, we offer unlimited access to the garage and guest parking is valid until 5pm the day of departure. We look forward to serving you again in the future!
4 night romance trip Oct 10, 2014
Sheila
US
5.0 / 5Outstanding
"Comfortable bed, very helpful staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here for a convention. A little far from the convention center, but only a 15 minute walk. Room was great, bed comfortable, A/C worked well, TV channel choice was good. Finding the entrance to the parking garage was a little confusing- maybe I missed a sign.
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you kindly for the 5 star review, guest recognition is the greatest reward for our efforts!
Other trip Oct 15, 2014
A Traveler
US
4.0 / 5Excellent
"Great Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We enjoyed the stay....the hotel was modern and secure, close enough to all transportation or walking to canal/ bourbon streets but far enough to have peace & quiet with minimum traffic. Besides we went to the Superdome for the games and staying here was perfect.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for the wonderful review, your time and loyalty are greatly valued. Our team works diligently to provide an exceptional experience; I regret you did not receive one worthy of a perfect rating. We would love the opportunity to earn a 5 star review, please come back and see us again!
4 night romance trip Oct 3, 2014
Lana
US
5.0 / 5Outstanding
"Pleased"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay. Nice room and walking distance to the arena and superdome
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for taking the time to recognize our stellar location as well as the hotel as a whole. We look forward to receiving more business from you in the future.
1 night trip Oct 8, 2014
A Traveler
US
4.0 / 5Excellent
"Great for walking to Smoothie Center or Superdome."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Allowed early check in. Short walk to evening concert. About a 15-20 minute walk to French Quarter. Nice rooms for price. Restaurant food was good, but breakfast was incredibly slow! Breakfast bar would have been quicker but overpriced in my opinion.
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for recognizing out successes as well as bringing our areas of improvement to our attention. Your comments are extremely helpful and give us even more aspiration to improve our guest experience.
Other trip Oct 10, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel needs upgrades, however, it was not far from superdome. Would probably stay again if there was another function by the superdome that I wanted to go to!!
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
I regret you felt an upgrade is in order. The entire property has been renovated over the past two years and we continue to make improvements annually. Most guests feel we stand well above the Holiday Inn standard. Thank you for bringing these concerns to our attention and for acknowledging our great location near the Superdome. I hope you will in fact return and enjoy all our property has to offer!
Other trip Oct 10, 2014
A Traveler
US
4.0 / 5Excellent
"Ok stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Just alright. Convenient location
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
We work diligently to improve and exceed our guests’ expectations; I regret your stay was only "ok" as this does not meet the caliber of service for which we strive. Please consider a return visit; we'd love the opportunity to earn a 5 star review!
1 night family trip Sep 27, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
for the most part, this is a decent hotel. I was drawn to it because of it's outdoor pool which are kind of hard to find near the french quarter. I elected to get one of the 8 or 9 rooms on the pool floor that opened directly to the pool which was very nice. unfortunately, the actual room was a bit of a bummer. My main complaint being that the air conditioner blows directly on you if your in the bed. it makes it difficult to sleep since the bed is less than 2 feet from the air conditioner. you can either deal with the noisy cold blast of air blowing directly on you all night or turn the AC off and have the room get hot and humid while you sleep. we also had ants in our room since they can easily find their way in from the pool just outside. I'm sure that wouldn't have been an issue on any other floor, but i guess it can be expected if you want to stay right next to the pool. other than those two minor gripes, the hotel was very clean, offered laundry, was less than a 10 minute walk from great restaurants and the french quarter, and the staff was great. the neighborhood can be a bit shady at night, but i suppose that can be said of just about anywhere in the area.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
I sincerely apologize that you had issues with your Ac as the pest you encountered due to your rooms location. We do however thank you for taking the time to stay at our property and look forward to seeing you again.
5 night trip with friends Sep 30, 2014
Michael
US
4.0 / 5Excellent
"Decent One Night Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was decent, but if your hotel is built into the downtown area, the guest shouldn't have to pay for parking. This should be something expected of the hotel. The room was clean, but the hotel should work on replacing those old room doors. Mines did not shut properly. The service of the hotel was nice and the staff are friendly and informative of the area. We originally wanted a room that was closer to Bourbon St or the French Quarter, but this worked out just fine.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
I regret your stay was only "decent", this is not the experience for which we strive. Unfortunately, parking is a commodity in the downtown area and our fee is comparable or less than the competition surrounding our locale. In addition, we offer unlimited access to the garage and guest parking is valid until 5pm the day of departure. Your suggestion regarding guest room doors will certainly be considered for our next renovation project. You'll find we truly take guest feedback to heart. Thank you kindly for taking the time to review our property and recognize our dedicated team.
1 night romance trip Sep 27, 2014
A Traveler
US
4.0 / 5Excellent
"Near to the action, not in the thick."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very close to the french quarter, easy walking distance. Clean room, and nice amenities. Parking is expensive, though.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
We appreciate you taking the time to review our hotel. Our downtown location warrants a nice escape from the eventful French Quarter area, but is still close enough to the action to stay involved. Unfortunately, parking is a commodity in the downtown area and our fee is comparable or less than the competition surrounding our locale. In addition, we offer unlimited access to the garage and guest parking is valid until 5pm the day of departure. Come back and see us soon!
2 night trip with friends Sep 26, 2014
A Traveler
US
4.0 / 5Excellent
"Just off the quarter, pretty convenient"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The location is pretty solid. You're close to the quarter, but no vomiting frat boys outside. Hotel was pretty modern, clean, fresh. Parking in the garage was expensive though. Easy to get to the airport from here (20 mins).
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
You’re absolutely right; our property is in the perfect location! Only 2 blocks from Canal St, 4 blocks from the Superdome, and 6 blocks from the French Quarter! Our central setting warrants a leisurely stroll to any attraction of interest. Should you wish to take a historical journey or rest your feet, the Loyola Ave Streetcar line picks up 1 ½ blocks in either direction from our front door! A mere $1.25 per ride or $3 for the entire day, hop on and hop off as much as you like! Unfortunately, parking is a commodity in the downtown area and our fee is comparable or less than the competition surrounding our locale. In addition, we offer unlimited access to the garage and guest parking is valid until 5pm the day of departure. Thank you for taking the time to acknowledge our beautifully renovated hotel! Please come back and see us again, we'd love the opportunity to earn a 5 star review!
2 night trip Sep 26, 2014
Reid A.
US
5.0 / 5Outstanding
"What a stay!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I have absolutely no complaints. The staff was plant even I checked in and the room was clean and updated. We had a view of the pill though I did not like the view of the distressed building on the left side. Aside from that I would definitely cone back. Oh another thing the hotel breakfast was delicious. :)
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for the kind comments! The abandoned buildings are an unfortunate result of past tragic weather events. However, there are plans to refurbish and develop them in the near future! This section is well on its way to becoming a little Paris in the heart of our city with French roots. Projects are in the works to bring about a lifestyle of convenience and opportunity for our authentic community. Construction of retail and living, added green space and walkability, and increased safety open endless possibilities for residents and visitors! Come back and see us soon!
Other trip Sep 26, 2014
wendy m
US
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fabulous rooms with balconies! Easy walk to Super Dome and on site garage parking was convenient.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
I’m so glad your visit to the Crescent City was enjoyable! Thank you for the feedback; we certainly appreciate guests taking the time to review our hotel.
1 night trip Sep 20, 2014
Phil
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great stay! close to superdome and clean!! great staff
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
I’m so glad your visit to the Crescent City was enjoyable! Thank you for the feedback; we certainly appreciate guests taking the time to review our hotel.
Other trip Sep 23, 2014
kristina
US
5.0 / 5Outstanding
"Great Choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome room 2 double beds very nice with balcony. Room was lit and air on and very comfortable!! Hotel in super location easy walking distance to Super Dome!
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for the 5 star review and recommendation!
1 night trip Sep 20, 2014
Phil
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It was great, nice rooms and polite staff. It was very close to the event and we could walk there and back. It was also close to Sports Bar to watch games.
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
We greatly appreciate you taking the time to acknowledge our perfect location and wonderful team! Thank you for the kind comments!
Other trip Sep 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Exceeded my expectations"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was an fantastic hotel. The lobby was nice and the rooms were really nice!!! That king bed felt like heaven on earth! I didn't expect much coming there....but I was wrong. I have stayed in many highclass hotels....but I have to say this 3 star hotel exceeded my standards. Awesome location,although we did get lost at some point. Balcony amazing.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
I’m so glad your visit to the Crescent City was enjoyable! Thank you for the feedback; we certainly appreciate guests taking the time to review our hotel and share kind comments.
2 night romance trip Aug 30, 2014
Salle
US
5.0 / 5Outstanding
"very close to superdome"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was very nice. Clean comfortable bed and sheets. Clean bathroom. Balcony. View of superdome. Quick walk to superdome. 20 min walk to French Quarter. Spacious.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
We greatly appreciate you taking the time to acknowledge our perfect location and dedication to cleanliness! Thank you for the kind comments!
1 night business trip Aug 28, 2014
Treed
US
5.0 / 5Outstanding
"Birthday Weekend!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
In town for birthday weekend. Loved the new look. Our room was great.. Clean and comfortable. Great location, walking distance to French Quarter and Bourbon. Definitely staying here again :)
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
We appreciate your recommendation and look forward to serving you again in the future!
2 night romance trip Aug 30, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was closest to the Superdome but a bit farther away from most of the tourist attractions than what we anticipated. The hotel pool (rooftop) was nice, though.
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
I’m so glad your visit to the Crescent City was enjoyable! I apologize you felt the other attractions were a bit far away. However, there are some easy and affordable choices for transportation in our area. The Loyola Ave Streetcar line picks up 1 ½ blocks in either direction from our front door! A mere $1.25 per ride or $3 for the entire day, hop on and hop off as much as you like! Our bell staff are also happy to hail taxis which would likely be under $10 to the French Quarter or Riverwalk areas.Thank you for reviewing our hotel!
Other trip Sep 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Very Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was a very nice hotel and very clean , the employees were great .
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you acknowledging the dedication of our team! Guest recognition is the greatest reward for our efforts. Your business and loyalty are greatly appreciated!
Other trip Sep 2, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
People at hotel were very nice and took care of my reservation problem because hotel.com didnt send reservation information to them. I would recommend hotel not so much hotel.com
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for choosing the Holiday Inn Downtown Superdome for your stay! We greatly appreciate the recommendation and hope to serve you again soon!
1 night family trip Aug 30, 2014
kim
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We decided that we will be staying at this hotel anytime we visit New Orleans. Perfect location.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for choosing the Holiday Inn Downtown Superdome for your stay! We greatly appreciate the recommendation and your acknowledgement of our wonderful location. We hope to serve you again on your next trip to the Crescent City!
1 night business trip Aug 26, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall great stay! Will definitely stay there again
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you kindly for the 5 star review and your recommendation! We look forward to serving you again!
1 night business trip Aug 23, 2014
A Traveler
US
4.0 / 5Excellent
"Surprise"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    1.0
The stay was good. Clean hotel, friendly staff etc. I was not happy that Hotels.com had $99/night room. No mention anywhere that I would have to pay $29 for parking. Once checking in, the hotel springs the additional parking cost on me.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for acknowledging our great staff and dedication to cleanliness! I apologize you were not aware of the parking fee prior to arrival. For future reference when booking, the details regarding this fee are located under "Hotel information" on the Hotels.com website. Unfortunately, parking is a commodity in the downtown area and our fee is comparable or less than the competition surrounding our locale. In addition, we offer unlimited access to the garage, whereas other properties require payment each time you depart and return. I hope this misunderstanding does not deter you from returning to our lovely hotel, please come back and see us soon!
1 night trip Aug 18, 2014
Sean
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We came for a preseason Saints game and the hotel was is a great location. It is within a short walking distance to the superdome and Bourbon Street. We will definately be staying here again.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
I’m so glad your visit to the Crescent City was enjoyable! You’re absolutely right; our property is in the perfect location! Only 2 blocks from Canal St, 4 blocks from the Superdome, and 6 blocks from the French Quarter! Our central setting warrants a leisurely stroll to any attraction of interest. Should you wish to take a historical journey or rest your feet, the Loyola Ave Streetcar line picks up 1 ½ blocks in either direction from our front door! A mere $1.25 per ride or $3 for the entire day, hop on and hop off as much as you like! Thank you for reviewing our hotel, we look forward to serving you again this football season!
2 night trip with friends Aug 15, 2014
Tucker
US
5.0 / 5Outstanding
"Outstanding!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
There was nothing that we did not like about our stay. It made our 27th wedding anniversary absolutely fantastic. Staff was the best of any hotel or motel we have ever been to. Not one single member of the staff failed to speak to us.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for taking the time to review our property, we greatly value your feedback! Our team has been working diligently to increase guest satisfaction and it’s extremely rewarding guests appreciate our efforts. Your wonderful comments will be shared with every department!
2 night trip Aug 14, 2014
John & Becky
US
3.0 / 5Good
"Great hotel BUT...."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
Hotel is great service is great BUT they charge $30 per day for parking and don't tell u that til AFTER u have booked the room and AFTER u arrive. I wish I'd have known this before hand.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for taking the time to review our property, I apologize if you were not notified of the parking fee prior to arrival. It is listed on our website and on all confirmations. Unfortunately, parking is a commodity in the downtown area and our fee is comparable or less than the competition surrounding our locale. In addition, we offer unlimited access to the garage, whereas other brands require payment each time you depart and return. I hope this fact does not deter you from returning!
2 night trip Aug 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Stay in NOLA"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The hotel was very clean and attractive. The staff was pleasant across the board and very helpful. One of the best hotels that I have stayed. The rooms were excellent with comfortable beds and the amenities were excellent.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for taking the time to review our property, we greatly value your feedback! Our team has been working diligently to increase guest satisfaction and it’s extremely rewarding guests appreciate our efforts. Your wonderful comments will be shared with every department!
1 night trip Aug 8, 2014
Eraldo G
US
4.0 / 5Excellent
"Nice hotel, close to everything I wanted to do ."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had a great time, the only downfall was the wrecks in hwy 10 going ( extra 1.5 hours) coming back had to go around a wreck hwy 10 closed for 10 miles
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for taking the time to review our property and acknowledging our perfect location! I apologize you had the frustration of backed up traffic and road closures- best wishes for better travel conditions on your next visit!
Other trip Aug 14, 2014
A Traveler
US
3.0 / 5Good
"Good view of Superdome"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Nice hotel, stayed on top floor and had a good view of Superdome. Hotel needs some updating. Staff was nice. Parking was spendy for no major events going on downtown during my stay. Only complaint was the slider door going to balcony didn't even shut completely and had some sort of bar to hold door shut but that was broke off as well. I didn't use the workout facility or pool but when you get out of the shower you will smell like you have been in the pool all day due to the overwhelming odor of chlorine in the water.
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you kindly for recognizing our successes, in service, and taking the time to bring these few failures to our attention. Your comments are extremely helpful in our enduring aspiration to improve the guest experience. Little problems add up to affect overall satisfaction, and you deserve nothing but the best. Please come back and see us again, I have no doubt we can exceed your expectations if given a second chance!
Other trip Aug 12, 2014
Shawn
US
5.0 / 5Outstanding
"Close to the Super Dome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
This hotel had very easy parking, was very clean, had great staff, and was in walking distance to the Super Dome. As with most places in Nola, you should be careful where you walk at night, but we felt safe at this hotel.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for the stellar review, we greatly appreciate you taking the time to share such wonderful comments!
2 night trip Jul 31, 2014
Brent
US
4.0 / 5Excellent
"Family Vacation"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This was a pleasant 5 day stay for a family vacation. Hotel staff was friendly, informative and accommodating. Quick check-in and check-out. Had room service every day including fresh towels. Beds were comfortable, good size. Pool size was OK and clean. The minuses would be the AC was placed right next to one of the beds, room carpet looks old, cost to park daily on the hotel premises, which is the norm in NOLA. You can park on the streets after 6pm at no cost and car was safe in front of the hotel or use the meters.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
I’m so glad your visit to the Crescent City was enjoyable! Thank you for the feedback, we certainly appreciate guests taking the time to review our hotel.
3 night family trip Jul 28, 2014
DEBI
US
5.0 / 5Outstanding
"Excellent location for a Saint's fan!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff were helpful and friendly, the room was comfortable, clean, and nicely decorated, and the location was perfect. A 6-minute walk to the Superdome and conveniently located between two streetcar stops. The neighborhood was quiet and my kids and I felt safe walking around at all hours of the day and night. The rooftop pool was lovely and inviting, and the 24-hour fitness center was clean and useful. I will definitely choose this hotel next time we visit New Orleans.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you kindly for the stellar review! Your fabulous experience is certainly one to share, we appreciate you taking the time to do so and we look forward to serving you again during football season! Geaux Saints!
2 night family trip Jul 27, 2014
Natalie Herman
US
5.0 / 5Outstanding
"Wonderful experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was absolutely wonderful!!! I felt they took great measures to ensure that I reached my destination on time. Food was excellent! Everyone was so sincere, respectful and professional. I'd return or recommend this particular Holiday Inn to family, friends, business associates, acquaintances ... Pretty much anyone:)!!!
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for the kind comments! We greatly appreciate you taking the time to review our property. Your feedback will be shared with the entire team as a testament to their hard work and dedication to guest satisfaction!
3 night business trip Jul 21, 2014
Mary
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had a wonderful experience, all the staff were very prompt, very curious, and most friendly.
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for choosing the Holiday Inn Downtown Superdome and taking the time to share such a wonderful review! We look forward to serving you again in the future!
Other trip Jul 26, 2014
G.I.
US
4.0 / 5Excellent
"Great stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great. Hotel is clean and awesome customer service.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
We appreciate you taking the time to review our property and share such wonderful comments! Thank you for recognizing our team and efforts!
1 night family trip Jul 17, 2014
Katie
US
4.0 / 5Excellent
"beyond great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
My stay was wonderful. The service was very friendly and professional. ... The rooms were very clean. .... My room service was fast and accurate. And the total cost in stay was very reasonable. I was there on business so the location were I had to go for business was literally just 2 blocks away..... The only problem my last day I was eating breakfast at the hotel buffet and I really wasn't satisfied with it. The pancakes were dry and stiff. ... the fruit was soggy. ... and the bread was molded. ... I brought this to the attention of the manager and they discounted my meal 3.00 when I felt it should have been free. Other than that this would be a choice of stay for me again.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for highlighting our successes and enlightening us on where to focus our efforts! We certainly appreciate your time. I’ve shared your feedback with the entire Food & Beverage team so we can work on delivering a more consistent and better quality guest experience. I hope this incident does not deter you from returning. I have no doubt you’d be impressed with our progress should you choose to re-visit our property! We take to heart this useful information and will utilize it to reach our goal of providing a memorable experience by exceeding guests’ expectations!
3 night business trip Jul 21, 2014
Kim
US
4.0 / 5Excellent
"good hotel but a little slow"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
My wife and I stayed here for one night for a concert. The room and hotel was great but service was a little slow. The hotel had guaranteed check in by 4p.m. we got there around 3:50 p.m. our room wasn't ready so I didn't mind that much because it wasn't 4 yet. We left to get something to eat and came back around 5p.m. Our room still wasn't ready. Started getting a little bothered then. We parked in the parking garage and came in the lobby and waited an additional 35 minutes or so before our room was ready. The situation wouldn't have bothered me too much but there were several people who received rooms before us but arrived after us. Other than that, the hotel was great and the location was better
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Please accept my sincere apology for the slow service at check-in, we will certainly address the issue with the Guest Services and Housekeeping teams to ensure it does not happen again. Thank you kindly for your understanding and patience. Please consider giving us a second chance, I have no doubt we can exceed your expectations!
1 night business trip Jul 20, 2014
Steven
US
5.0 / 5Outstanding
"Concert at superdome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great two day stay! Close to super dome and French quarter!
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for taking the time to review our property! You’re absolutely right; our property is in the perfect location! Only 2 blocks from Canal St, 4 blocks from the Superdome, and 6 blocks from the French Quarter! Our central setting warrants a leisurely stroll to any attraction of interest. Should you wish to take a historical journey or rest your feet, the Loyola Ave Streetcar line picks up 1 ½ blocks in either direction from our front door! A mere $1.25 per ride or $3 for the entire day, hop on and hop off as much as you like!
Other trip Jul 23, 2014
mac
US
4.0 / 5Excellent
"Nice hotel in NOLA"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed at the Holiday Inn Superdome for 6 nights. The room was nice and the bed was comfortable. The hotel is centrally located between the French quarter and the business district, but it is a bit of a walk to get to the French Market area or to the WWII museum. Be sure to use the trolly which is faster and reasonable. The resturant is ok, service is slow, so go out and eat elsewhere.
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
We appreciate you taking the time to review our hotel. The streetcar is a great alternative to walking, you can take a historical journey through the city for only $1.25 per ride or $3 for the entire day! The WWII museum is one of my personal favorites, it's wonderful to see you were able to enjoy this attraction! Come back and see us soon!
Other trip Jul 21, 2014
Heather
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great hotel. Nice comfortable rooms. Friendly and helpful staff
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for taking the time to review our property, we greatly value your feedback! Our team has been working diligently to increase guest satisfaction and it’s extremely rewarding guests appreciate our efforts. Your wonderful comments will be shared with every department!
Other trip Jul 18, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Top notch and friendly staff. Bathroom could have been a little more updated but it was clean.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for taking the time to review our property, we greatly value your feedback! Our team has been working diligently to increase guest satisfaction and it’s extremely rewarding guests appreciate our efforts. Your wonderful comments will be shared with every department!
1 night trip Jul 8, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We truly enjoyed our stay. Had trouble using our key card for the pool.
Genuine Hotels.com guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for the kind comments! We greatly appreciate you taking the time to review our property. It's wonderful to see you enjoyed your visit to our great city. However, I apologize for the difficulties accessing the pool deck; we will certainly have Engineering address the issue immediately. Your comments are our essential in our ambition to consistently improve and provide exceptional service!
1 night family trip Jul 7, 2014
Cheryl land
US
3.0 / 5Good
"The stay was okay."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My experience was okay the only thing missing was the shuttle service they used to have, some noisy hotel guest on my floor.
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for taking the time to review our hotel. Unfortunately, the shuttle service was discontinued years ago for a number of reasons. However, the new Loyola Ave Streetcar line makes access to the French Quarter and many attractions easy and affordable! I apologize for the disturbance by other guests, we're just coming out of a special event and holiday weekend in which the enthusiasm and excitement was difficult to contain. We do host 24 hour Security and can always ask others to quiet down when alerted.
Other trip Jul 9, 2014
Jade
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My stay at the Holiday Inn was a pleasant one. The room was lovely, the staff was friendly and the location was perfect! Would definitely stay here again!
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you kindly for choosing the Holiday Inn Downtown Superdome for your stay! We appreciate you taking the time to recognize our staff and location, and look forward to serving you again in the future!
Other trip Jul 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Just an all around hotel, very nice."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Enjoyed the stay very much,will use this hotel every time I have to stay in New Orleans.
Genuine Expedia guest review
Response by Holiday Inn New Orleans - Downtown Superdome
Thank you for choosing the Holiday Inn Downtown Superdome and for taking the time to review our property. We appreciate the kind feedback and nod to our fantastic location!
Other trip Jun 30, 2014
Susan
US
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