"Value Priced Downtown Hotel"
Hotel rooms clean and comfortable -- bed comfy, linens clean and bathroom well appointed. Staff allowed us to check-in early at no additional cost since the room was available. Concierge very helpful in arranging tours.Genuine Expedia guest review
"Location is great but service is terrible!"
We arrived early and sat in the lobby for several hours as they prepared our room. I was exhausted and kept falling asleep in the lobby. When our room was finally ready, we went to the room and as I pulled the cover back I noticed there were stains in the sheets. It was before 5 pm so I called housekeeping directly and the voicemail answered. I called […] the front desk and they sent someone up to change the sheets. Why did I wait several hours for a room with dirty sheets. I booked a four day stay through hotels.com and then my travel plans had us coming in a day early. I booked that reservation through the hotel. I informed them when I checked in about the reservation through Hotels.com. They were unable to locate the reservation at first. I was told they would locate the reservation and get back to me. As we left the hotel for dinner later that evening, I checked back with the desk and the day crew had failed to speak to the night staff regarding the reservation. I spoke with the night hotel manager for several minutes and the reservation was located. Out of the next four days, we had to specifically request housekeeping clean our room because they failed to do so. One day we went down to the bar and sat at a table (only place to sit) and waited for service. We sat there for an hour and made plans for later that evening. As we prepared to leave the bar, the bartender asked if we needed help. We declined his offer and left. Read moreGenuine Hotels.com guest review
Service was outstanding. Had a very nice and informative conversation with the Concierge. Front desk staff was more than helpful too. The facility is not new but very well maintained. Would stay again.Genuine Hotels.com guest review
"Easy walk to French Quarter"
Enjoyed our stay in New Orleans.Hotel was a short walk to all interesting areas of the cityGenuine Hotels.com guest review
Great hotel very friendly hospitalityGenuine Hotels.com guest review
"Very nice accommodations"
We stayed at this hotel the night prior to our cruise. It is a very nice hotel. Clean and comfortable. Restaraunts located with in the hotel. Distance from French Quarters is quite a walk... Bring comfortable walking shoes. Parking was expensive.... Be ready!Genuine Expedia guest review
"Nice Hotel recommended by reunion group"
Good sized room with basic amenities. Freshly decorated.Genuine Expedia guest review
"Nice enough but expensive"
It was nice enough but expensive. Not really close enough to walk to attractions safely. Staff was nice and helpful.Genuine Expedia guest review
I was really impressed with this hotel. They had done some renovations since the last time I stayed there and the hotel's atmosphere really matched that of New Orleans. I would definitely stay here again!Genuine Hotels.com guest review
"Noisy, key didn't work"
It was very noisy at night. My room was on 16th floor. I could hear next door people talking each others. I stayed 5 nights. One night, I could not use hot water after 10 min. later during my shower. :-( My door key had to replace / recharge three times during my stay, that means I had to up and down to open my door. However, the cleaning lady cleaned […] room well and put my wallet on the table which was fallen from my bag. ah, one more, I had a sandwich from a restaurant on the lobby, which had pulled pork, the taste was good until last bite. last bite had a small bone. I paid average $200/night for stay. Read moreGenuine Hotels.com guest review
"Stay was fine"
Overall, the stay was comfortable and location convenient. The main negative point was our experience during check in. The two women working in the front desk were VERY slow and it was the middle the night. They took maybe 15 minutes to help a couple people with something that didn't seem very urgent. A line of maybe 4-5 people formed and waited to […] check in to their rooms. Read moreGenuine Hotels.com guest review
overall are very goodGenuine Hotels.com guest review
"General condition is good"
Rooms are not isolated from the noise of the street, especially that the hotel is adjacent to a hospital and alot of ambulances are coming and going.Genuine Hotels.com guest review
I will definitely stay here again. It was minutes from Bourban St. and the Superdome! Very courteous staff and nice rooms!!!Genuine Hotels.com guest review
Will definitely stay here again. Great location. Friendly staff. Clean and comfortableGenuine Hotels.com guest review
"Mardi Gras weekend"
Hotel location was great, minimum of 5 blocks to get to bourbon street or super dome. 5 - 10 minutes. Hotel was clean and active. The staff were friendly and helpful. You can get breakfast outside, but the hotel breaskfast was really good, service a little slow. Would recommend to freinds and family.Genuine Hotels.com guest review
We arrived early and were able to check our bags with the Bellman while we enjoyed lunch. All the staff were friendly and helpful during our stay. On our last night a clerk made arrangements for our Taxi to the airport in the morning. It was a great stay and made our vacation great!Genuine Expedia guest review
"Good Hotel; Decent Location"
Spent about 350 a night for Mardi Gras; however should have just spent a little more to get a hotel with a better location. Not too far from the action, but it was hard to get there drunk! Also it was a bit tiring to have to go back and forth multiple times a day. But no problems; great staff, great room, and a balcony!Genuine Hotels.com guest review
Not happy with having to pay $29 a night to park my vehicle. Think it should have been free when you pay $275 per night with a 3 night limit! Outrageous! Hotel stay was $825 plus another $87 to park, so $912 for 3 days.Genuine Hotels.com guest review
"Horrible staff w/ Flooding bathrooms"
The Holiday Inn staff, like many budget hotels, hires young, inexperienced workers to run their facility. One evening late at night, I heard water dripping in my bath. The drips turned to trickle turned to a waterfall. I contacted the poor kid at the desk, who sounded overwhelmed. I had to make repeated calls to the desk to finally have a maintenance […] worker come to my door. Thankfully he already visited the room above, where the drunken guests overfilled the tub. He proceeded to confide in me all the problems the hotel has, with floods, noise, and the continuing problem of overbooking the hotel and the mad scramble to find hotel rooms throughout New Orleans for the irate clients. He mopped up the water using his foot with my towels, then left the wet linens on the floor of the bathroom. I had to call for new towels, and when the staff finally showed up, she had an attitude and handed me a balled-up pile of towels. While the facility is decent enough, with an in-house restaurant and friendly staff, they are young and inexperienced to handle trouble. Finally, no compensation was offered for my inconvenience, so I will never stay there again. There are plenty of better hotels in New Orleans. Read moreGenuine Expedia guest review
"Stars should be higher"
The hotel had a great view. A very nice pool even though it was too cold for me to use it. Hotel staff was nice. I would've thought it was a four star. Room came with refrigerator,microwave,flat screen,etc. Only thing bathroom with a little smallGenuine Hotels.com guest review
"Great location for seeing everything"
Everything was great. Staff was courteous and friendly. Parking was below hotel and elevator in parking garage took us straight to the floor we were staying on.Room was clean. View from our 12 story room was not the best, but I didn't mind. The only thing that bothered me was the noisy air conditioner that was blowing straight at me on my side of the […] bed and I could not adjust the louvers. For the price I would stay again, Read moreGenuine Hotels.com guest review
"Perfect, walking distance toSuperdome."
Perfect walking distance to everything we wanted. Walking distance to SUPERDOME.Genuine Expedia guest review
We really enjoyed our stay the whole staff was great and very helpful!!! My only concern was the 30.00 dollar a day parking if we had known this we might not have rented a car which we really did not need because the hotel is close enough to everything we wanted to see and we used the streetcars a lot. For anyone staying at any of the hotels in the […] area you have to pay a fee for parking everywhere i just wish the hotel stated this ahead of time other than that everything was great! Read moreGenuine Hotels.com guest review
"Nice hotel, close to the French Quarter"
We enjoyed our stay and would go there again if we were in New Orleans. The hotel was clean and close to the French Quarter but the air conditioner blew right onto the bed. Hotel staff was very pleasant and helpful except service in the restaurant was very slow and we were not given correct information about the parade or the streetcar.Genuine Expedia guest review
The hotel is closed to the superdome. Walking distance to bourbon st. The hotel was very accomodating to an early check in and late check out. Very quite, th staff was very nice.. Overall a great experience. And the bed omg. Very confortable. Already planning my next tripGenuine Expedia guest review
Hotel was fine but overwhelmed by AllStar Weekend. Parking is limited and the hotel manager was rude and out of touch with customers.Genuine Expedia guest review
I read other reviews and chose to stay here. The hotel was a bit dated but clean, the staff was very nice (I had minimal interaction) and the room and bed were comfortable. I stayed with my wife and children, we enjoyed the stay.Genuine Expedia guest review
"RecrutMilitary Job Fair - MB Superdome"
For an overnight stay, it was sufficient. The fitness center was small, and the variety of equipment was limited.Genuine Hotels.com guest review
Hotel was convenient to the French Quarter and the Trolley Cars. Plus was really close to the Superdome.. Staff was very friendly and eager to assist you in any way.Genuine Expedia guest review
I stayed Jan 23-27. Upon arrival check in was quick. Once in my room, I did notice it is an older hotel, but nice for its age. Overall cleanliness was spot on, and it was eye appealing as fas as decor is concerned. It has a rather modern feel. I have to say the location isn't the best. I was a little nervous walking to Canal Street from here with the […] folks hanging out on the street corners. Read moreGenuine Expedia guest review
Overall the hotel was clean & nice. Service was excellent the staff was very helpul & friendly. A little further from French Quarter & Convention center than I had hoped. Heater in room was loudGenuine Hotels.com guest review
"close to superdome and arena"
My overnight stay was very pleasant. The hotel is about a 10-15 min walk to the superdome/arena. The room is very clean and the bed is very comfortable. I also liked the fact that this hotel offers buffet breakfast.Genuine Hotels.com guest review
A front desk clerk ensured me that I would have a balcony because All there rooms have balconies. This isn't true. Upon discovery of no balcony, I contacted the front desk who stated we have no other rooms available. The room was for handicap individuals. This information was not given when I inquired. I was told my room had a balcony.Genuine Hotels.com guest review
Nice hotelGenuine Hotels.com guest review
"Good Hotel in Downtown New Orleans"
The hotel was very comfortable. The room I was in had a small sitting area in addition to the bed, which was excellent for relaxing at the end of the day rather than having to sit on the bed. The staff were helpful with managing my stay, and especially when my planned taxi was late, they were able to adjust and still get me to the airport with time […] to spare. Read moreGenuine Expedia guest review
"Perfect place to stay in NOLA."
4 blocks from train station.2 blockes from Superdome and trolley stop 1 block away that took us all the way to Bourbon Street and to the River Walk.Perfect hotel at a perfect location.Genuine Expedia guest review
"Less than a 5 minute walk from Superdome"
The closeness to the Superdome was awesome! The walk to Bourbon street was about 15 minutes or so. Since there were a lot of people there for the Sugar Bowl, I was not too concerned about walking down there at night. The only issue we had in the room was that the door to the balcony had lost the weather stripping/seal so you could hear the sirens in […] the middle of the night or early morning as they went to the hospital or elsewhere. Other than that, it was a great place to stay and the room was very spacious. Will stay there again Read moreGenuine Hotels.com guest review
"convenient for Walking"
Hotel was very clean and nicely located. Room was a very nice size and clean. However, the beds were very firm and difficult to sleep on. Pillows were nice with a choice of firm or soft.Genuine Hotels.com guest review
"Not too bad for the price."
Considering hotel prices in New Orleans on New Year's Eve/Day, this was reasonable, and we actually were pretty satisfied with the room and hotel condition. However, the staff was not really proficient. Two examples: Firstly, it was impossible to get a receipt for the stay with all entries being correct. They refused to correct the address (wrong street, […] city, state!) and the wrong four last digits of the credit card number. Secondly, when we wanted to have breakfast, they led us into a brightly neon-lit backroom that resembled a butcher's cooling chamber (temperature included) although there were plenty of seats available in the restaurant- style windowed front. Read moreGenuine Expedia guest review
"New Years Getaway"
The hotel staff was great, our room was very clean and spacious! Breakfast was even great!!Genuine Hotels.com guest review
"Clean but loud"
This hotel is great if you are going to the Superdome...the walk isn't too bad for French Quarter festivities when the weather is nice. For some reason you can hear everything that goes on outside (i.e screaming drunks, sirens, loud trucks) and we were 11 stories up. If good value and clean hotel room is what you want though - this is your place.Genuine Hotels.com guest review
"Nice hotel; great location to the dome"
The Holiday Inn was great, was in a safe location, and was clean! It's the perfect location for anyone going to an event at the Mercedes-Benz Superdome. It was walking distance which was nice because traffic is awful around game time!Genuine Expedia guest review
best deal offered in New Orleans downtownGenuine Hotels.com guest review
"Hotel stay was good"
We had no issues with hotel. It is located within walking distance of the French Quarter, Superdome, Convention Center and Arena. Stay was good.Genuine Hotels.com guest review
"Holiday Inn New Orleans- Downtown Superdome"
We stayed in this Holiday Inn Express because it was within walking distance to the Superdome. The rooms were really nice. Staff was friendly, but not overall helpful. The hotel has a restaurant and bar, we thought this would be a convenient place to eat after the Saints game and for breakfast. The food was not terrible , but the service in the restaurant […] was the worse I have ever seen. Guest waited for over 30 mins to be seated while the host was standing near by talking to other employees. The waitress was confused and forgot they had tables at times. Now there were only 4 tables and two waitresses. The food took over an hour to get there and forget getting a refill on your drink unless you happen to catch the girl walking by your table and asked for it. Breakfast was not much better. I would suggest the hotel because of its location to the Superdome and how nice the room was but I would highly suggest you skip the bar and restaurant. Parking was a little higher than advertised but overall a good experience. If you have any kind of lift on your truck you may look for other parking. Our trucks sits high and would not have fit had we had a lift on it. Read moreGenuine Hotels.com guest review
"3 blocks to the medical services at Tulane and LSU"
very clean room on the 18th floor with great mattresses/bedding. Quiet enough even with active city noise outside. Prompt room service with good quality foodGenuine Expedia guest review
"Worth It !!"
Got hotel at good price … located in Downtown … Only drawback is its Parking charges … even though it was Offseason .. still 25$ is little too much … Rest everything was perfect.Genuine Hotels.com guest review
"I expect more from HI!"
This is an old building that has been updated, but the lobby is small and merely a place to check in. I'll never stay in another hotel without a minimum of complementary self-serve coffee in the lobby. We arrived after nightfall and stayed indoors until morning to survey the area because I was afraid to walk around with my wife and two young daughters. […] To the staffs credit, we had a noisy AC on our first night stay and they literally replaced the unit with a new one. If your looking for a place to crash, this may be your place, but in the future I'll look elsewhere. Read moreGenuine Hotels.com guest review
The front desk did not greet my family & I with a friendly welcome or engage in any conversation about why we were traveling. The front desk lady just asked what was my last name, then proceeded to check me in - very rude! Then, she issued my check in paperwork and did not inform me of our wi-fi passcode, did not advise us how to use parking tower swipe […] card and did not even inform us of our room number! She had the room number written down on the envelope and when I asked her if that was the room, she looked at me stupid and said yes - there was no sir after the yes! She was so busy being nosy with the other guests in the lobby. Then we proceed to go in our room and we were issued a wrong hotel door key! The room was comfortable and clean, but the overall stay of the hotel could not overcome the terribly poor customer service at check-in! Read moreGenuine Hotels.com guest review
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